Best Line Repair in Portland OR

Always fast, courteous service!

They quickly got back to me to schedule an appointment the next day. Communication throughout the whole process was fantastic and the technician was extremely thorough in explaining what he was looking for and what all the options were. I highly recommend using this company and I will do so again!

We are expanding into our basement and decided to scope our sewer line to be sure it was still in good condition as to avoid needing to rip out sewer lines in a finished basement later on. However the problem was in our front yard where we had a product that was quickly found to be an inferior product (orangeburg) years ago. It needed to be replaced ASAP.

Learning more about our options, David and his crew came highly recommended as an option. Instead of needing to rip up our front yard David was able to line our existing sewer line from the street to just inside our foundation after cleaning and de-scaling our entire underground sewer line. The cost was more affordable and far less intrusive than trenching a new line in. They could have come while we were gone for the day and would never have known the work had been done! All the members of his crew, David included, were friendly, happy to answer questions, and worked quickly and methodically. They cleaned up when they were done to the point I wouldn’t have known they were there. Our yard looks no different t as there is no trench. They are a well oiled machine.

We are happy to have avoided any plumbing issues and also happy with the end result as we are confident this job was done at a top notch professional level as by the looks of the product and its install requirements demand.

Down the road, if the rest of the sewer line under our house needs replacement, lining it is still our go to option and would certainly call Dave back.

Knowledgeable, professional, careful and fair. Portland Star will be my go-to plumbers!

Think again and again before you call this company

Scheduling:
The schedule window they force you to wait is 4 hours and the plumber never contacts me before he comes.

Pricing:
Requested a plumber to come to install a pressure release pipe to my water heater which is $69 for the on-site fee and $125 for the material and installation fee. After the guy came out, looked for 3 mins, and told me the pipe needed to go outside of the house (even though I told him what I need and want), afterward, I received a bill for a $69 on-site fee, $75 diagnostic fee (for 3 mins that he looks), and $289 installation + material fee.

Conclusion:
Expect to wait at least 3+ hours for someone to show up without notice and expect you will be paying at least twice much when you receive your bill no matter what your quote is

River City is prompt and helpful, and gave honest advice that we don't need the grease trap that we aren't using cleaned - they helped arrange with the city that we won't need to have it cleaned regularly if we aren't using it.

Great service from start to finish. Scheduler was pleasant and got right back to me. Terry arrived on time. Explaining everything to me and also showed me how to turn water off at street if we ever needed to do this. While he was on site he asked if I needed anything else done. I now know who to call for expert professional plumbing services.

We had an issue with our gutter drain field. Even though gutters had been cleaned, they were not draining. Smitty's workers came over and dug up the area. Found the pipe connected, a new drain pipe and a pop-up. This looks like it will take care of the problem. They did good work and were reasonably priced. They put things back as they found them. I would recommend using them for your drain & sewer needs. Kyla

Drew was great! He was friendly and knowledgeable and performed the work efficiently. We will definitely be using him for any future plumbing needs. I will also mention that the communication from the main office was excellent. They call the day before your appointment with a reminder and let you know when your plumber is on the way before your scheduled time.

Very professional, great price, did a great job!

Abe did a great job! He was professional, courteous, and was thorough.

Great service. Tells you like it is. Was efficient. Thank you. Much appreciated.

This particular location only houses storage for plumbing materials and supplies and some off street parking. Their primary focus is on Residential and Light commercial plumbing service and repair. So at this location they have no retail.

PEX did a complete repipe of my house. Good quality work, excellent communication throughout the project. Fair price. Brought a four person team and did it all in one day. Highly recommend.

I called to see if I could get a rough estimate over the phone. The receptionist didn’t seem friendly and seemed like they don’t want my business. She stated, they don’t give estimates over the phone and would charge to have someone come out and write up an estimate. I’ve called serval other companies that where able to give a rough estimate over the phone and would come out and give a free estimate. Mr. Rooter in Gladstone is all my about making money and not new customers. Unprofessional in my opinion.