Best Faucet in Portland OR

Did a great job looking at my sewer smell issue and suggesting solutions!

Erik and co. are amazing. I am so grateful for the prompt, pro job they did on my shower. Super happy to have their number for future services!

They've been really great for me. I'm a single woman and am pretty clueless when it comes to plumbing. I can always trust these guys to be good and fair.

Sent email on a Sunday to request an appt. Got an email back from Ti that day even though they were closed. He emailed back 6 days before the appt to ask to push it a week out and offered to waive the $149 fee. (shows great respect for my time and money).

Day of: called 90 mins before appt to say he was ahead of schedule and asked if I was free sooner. Showed up, let me walk him through the issue (a clogged kitchen/laundry drain that I had augered out twice before in the last 18 months by another company). I thought we'd have to replace pipes.

Ti explained that he'd like to try to auger again, a conservative and least costly step, because he thought the previous job should have lasted longer. (I really liked that he didn't bad mouth the other company's work - I'm not a fan of that approach. He did explain what he thought may have happened.) He was easy to trust and was able to explain in layman's terms.

He was done with the work in maybe 30 mins (the other times it took an hour or more). He had good news, and felt confident pipes didn't need replacing. (Again, explained why.)

They also have an organic enzyme pipe cleaner (we have used a lot of Drano) that will help treat build up along the way. (He even used a product before he left to help cut down on the unfortunate smell that the clogged drain had created.) Highly recommend these guys for their expertise and customer service. Even if it turned into a pipe replacement, I know who to call now.

Very professional plumber. On time and was very friendly and good at his job. I would have to say 5 stars for proline all the way

Fast and efficient service.

Solid promt service. Have used several times.

Grew up wrestling Terry Massey’s Son at the age of 10 and ended up becoming brothers along the way, Not only is Terry Massey one of the most hard working dedicated fathers but he is an amazing teacher. He took me under his wing and had me working under crawl spaces doing repipe work for a short time, Taught me a lot of things I still use to this day. Terry Massey holds true to his values and has only earned a honest dollar his entire life. I’ve never heard profanity out of his mouth nor words of discouragement. Terry Massey has only made a positive impact and so very many others and I’m sure will only continue to do so, thus 5 star review -Love Zack

Polite, helpful, and professional. No BS. Fair prices. What more can you ask for? Great experience.

They were the first to call about our need for service. They were professional courteous covid concerned. They were the most reasonable quote allowing for senior discount and cash discount. Saved us almost 300$ from the next service estimate. Installed a gas hot water heater. Then cleaned up the area and answered many question. Would certainly use them for any new problem. Excellent.

Chris was on time, professional and explained the process in detail.
I would definitely recommend this company.

They listened to my needs and provided efficient services. Some areas in my crawl space were hard to access, but they managed to finish the job. The quality of work was great.

Best plumbing service I had. Quick, professional and reasonably priced. Gary is responsive, highly skilled, very easy to work with. I'd recommend their service.

Excellent service, friendly technician. Highly recommend

Bought a water heater from them in 2017 and they installed a propane water heater which my natural gas does nit convert to. I called them and the lady was rude and extremely unprofessional, she told me that since they are closing their doors this week and going out do business it doesn't matter. Talked to a very reputable plumbing company Sky Heating, AC, Plumbing and Electrical and they said that is absolutely wrong and why my unit is leaking. Do not work with this company and if you need a plumbing company go to them because unlike Western Plumbing they know what they are doing, they are professional and they actually care about people and the work they do. I will be filing a complaint with the CCB as well as the Attorney General. The least they could do is prorate the cost so we can put it towards a new one since they screwed up.