Best Clogged Drain in Portland OR

What a wonderful company!
They replaced a sewer line. Great price, great crew!!!
The best experience I’ve had with any contractors, from the front office to the crew to the owner! People you can trust. You won’t be disappointed

I would give Sutherland Plumbing 10 stars if I could.

When we had a gas water heater that was leaking badly, Sutherland took care of us in a timely fashion. Their answering service was excellent. Courtney, the receptionist at the office, was an excellent liason/communicator between us and the the crew. Ti, the owner himself, came to our house to safely de-commission the heater to minimize further water damage. When we discovered significant water damage to our home, the company was flexible to allow us enough time to repair the water damage and still get the new heater in ASAP so we wouldn't have to go to a motel.

Sean Anderson, the plumber who did the installation, is knowledgeable and professional and meticulous in every way. All the fittings and attachments were done in a secure and aesthetically pleasing way. He answered all our questions patiently. He educated us in ways to minimize future plumbing problems. He went the extra mile advising/helping us with other plumbing concerns.

My main water line broke. They repaired it quickly. Everyone I spoke to was so friendly and professional. They called back very quickly. They email and text you as soon as they are on the way, great communication. Big thanks to Eddie, Vlad, Ashley and Tony.

Great service, friendly techs, and price was what they quoted me. Will definitely use for all of my projects in the future!

Mario was professional, on time and provided a fair bid. I would use his services again if in need. Very highly recommend!

Tim was wonderful! They came out the very next day to repair a leaking pipe in the wall. Thank you so much!

Very professional and a pleasure to work with. Highly recommend.

Jacob was prompt, neat, courteous and professional. He fixed the problem and told me how to avoid causing the same issue in the future. He also educated me about another unrelated plumbing issue.

It’s Saturday afternoon-I walked into the garage to discover water dripping from the garage ceiling onto the hood of my car-eek! Who to call? I had no idea so just called two I had heard of-neither could accommodate our emergency. The last, Diligent, was the only one able to accommodate us same day. They came out, found our issue & fixed us up pretty quick. We’re very happy, and now we have a “go-to” plumber when the need arises. Save yourself aggravation w/the larger companies by calling Diligent Plumbing first!

Thanks - AAA Drain Cleaning... Great Service, very good advice for maintenance and prevention and they back up their work for 30 days...

We had a clog down our drain pipe for our washer and Jeff got it sorted out in a few minutes. We tried getting it unclogged with a rented equipment from Home Depot ourselves but with no success. You gotta let the professional, Jeff in this case, do what he do best.

Having used Clark County Plumbing a couple times now, both with good results, I would gladly recommend them. They are very easy to communicate with and stand behind their work. No one is thrilled about having to call a plumber, but when you need to, it's nice to have a resource like Mike and his team that is trustworthy and knowledgeable.

Johnny installed a new toilet for us, and hauled away the existing one. He was professional, friendly, and answered all my questions. Would definitely work with these folks again!

Well i’d say they got the best plumbing services . Their working skills is unbelievable .

Mr. Nichols came out to give a quote on a clogging issue with some extra complications. He conferred with a colleague and decided that he could refer me to a company that could do the job cheaper than he could, as he would likely have to break into my drywall, whereas the other company had equipmentthat could do the job. This kind of honesty and integrity is such a highly valued asset to me, and I will be sure to use Mr. Nichols for future plumbing needs.

Jim had a temper meltdown on an estimate appointment over a question. No thx.

Things started out great. But ended in the worst experience I have ever had with someone doing work in my home, and left me feeling unsafe.

My husband set up the appointment and I was there alone with my two toddler-age kids when the two employees arrived. They were kind and congenial. In fact, one offered to show me how he installed something so I could do it myself on a different tub if desired. Great service. When the employee was finished, my husband called the employee with some questions about the bill. If you care, they were rate-related questions detailed below. If not, skip to next paragraph:

One question was about the rate we were charged being different than the rate agreed upon by phone beforehand (Which Paul, the boss, confirmed when he finally listened.) The second question was about how much time he was logging. He was charging us for time filling out the invoice, for example. (A previous plumber we used had the invoice and payment ready within sixty seconds. This plumber took 15 minutes out in the car after he finished the work. Seems nitpicky... but really adds up at $160 an hr. When you consider we are being charged for transportation time to the site, that means we are paying a total of $75 for time they are not doing plumbing work).

At the end of the conversation my husband asked to talk to Paul to verify the rate. Meanwhile, I had no idea what is going on, but within about sixty seconds into the phone conversation, I hear the employee downstairs yelling on the phone to my husband. I was upstairs in my bedroom with my two young children. The employee then called his boss and was ranting loudly about my husband as the employee walked up the stairs to my bedroom. At that point, this large male who was speaking loudly and aggressively was standing in my bedroom between me and the door, about five feet away from me and my children, both of whom were wide-eyed staring at the man yelling about my husband. I motioned and quietly asked him to please finish the conversation downstairs. He did not stop or move and instead said loudly into the phone Now they're both suddenly unsatisfied.

Honestly this is a major safety issue. The employee was so congenial and appropriate up until that point, and escalated so quickly that I wondered if he has an anger management issue. Here are a few rules that I should not have to tell you: Do not walk up the stairs to my bedroom while you're yelling on the phone. Do not stand in my bedroom, between me and the doorway while yelling on the phone. If a female with young children in tow, politely asks you (a stranger acting aggressively and unpredictably) to leave her bedroom, you say Oh my goodness, of course. You do not argue with her.

I probably wouldn't even be writing this review, if I had gotten a response from Paul (the boss and owner) that indicated he understood the gravity of the problem. Instead, Paul was defensive. His first response to me when I told him what was happening was settle down and then well yeah, he was upset because your husband wasn't paying the bill (This is not at all true. The employee told my husband he'd have to talk to Paul to verify what rate was quoted and then he hung up on my husband. There was no threat whatsoever of not paying, and Paul jumped to this conclusion before even talking to my husband.). Once I told Paul it would be really wise to just listen well and recognize that this is an important safety issue and that the employee needs to take responsibility for his actions regardless of whoever is making him mad on the phone, he finally said okay, okay, he understood and would reprimand the employee.

Frankly, it seemed pretty clear to me that Paul didn't see it as a serious issue. That is concerning. He was apparently more apologetic to my husband and said they have all be working really hard and are tired. I hope indeed this was an anomaly, but we won't be using them again and wouldn't recommend them.