Best Unit Furnace in Phoenix AZ

Service representative was very friendly and courteous and did a nice job of explaining what he was going to do before he started and made recommendations when he was finished. He seemed very knowledgeable too!

Orlando came to fixa my drain great job

I've used this company for many years and I honestly say it didn't start out too well but we kept using them and their service quality improved and we have been very satisfied with them, especially Ron who has recently installed our brand new water less tank and helped redo pretty much all of our plumbing issues...We also use them for our AC units and have been very pleased with their service too...Greg in the office has helped turn this company around and I would refer them your any plumbing/heating needs...

We called Hays for our yearly AC check up before turning on the air - they are responsive, on time, friendly to work with. Tim Andersen was the boss. He was informative, explained everything in a way we could understand and super friendly. We will continue to use Hays and will be asking for Tim in the future.

Jackie took my phone call about 8am, by noon, I had a new water heater installed very professionally, and the old heater taken away!!! Ricardo was very thorough with his work and made sure I understood everything.
A big shout out to Jackie and Ricardo!! A job well done!!

Former employee and I say this I had the worst experience eeeeeever working for them, even the HR Department is horrid..., coming in with little to no experience learning from the lead Techs was nice. However it all went down hill after that... I was informed during a company meeting that all new hires would be getting a raise, the raise was to 18 dollars which I thought was awesome being new, though the lead techs who trained me, I won't be naming any names got no raises and remained at their 16 dollars an hour pay.I don't know about you but to me that's half backwards and should be the other way around or so you'd think, nope new guys make more then the leads, Sad but true, three lead techs quit because of this so yea... Honestly can't say I wouldn't have done the same thing, knowing they guy I'm training is making more then me lol, what a joke of a company...While being trained by lead Techs, I personally witnessed them swerving on the road due to exhaustion from not enough sleep, Dispatch will continue to send you on calls no matter what time of day/night it is, sometimes we'd not get done until 3:30 am or later...Actually had one Lead tech quit the next day after being on a call from the previous day into the next day which I imagine anyone would have quit after working all day, yea that tech didn't get home until the next day, I believe I got a text from one of the Sups who sent out the text to the entire team requesting guys to come in on their days off due to them still having guys out in the field from the previous night...When I got on my own I went to a house who informed me that they had come in contact with Covid 19, notified the Chas Roberts dispatch who played it off they they didn't know about this after the home owner stated they told the dispatchers on duties about their situation.I ended up getting Covid 19, after getting Covid 19 was sent home by Chas Roberts only to be cleared 7 days later by someone claiming to be a Chas Roberts doctor who asked me 3 questions over the phone and not in person, I'm not a doctor but I don't know how a Doctor can clear you over the phone without even seeing you in person to determine if you are fit to return to work.Returned to work, worked 1 day before calling out again, after notifying my supervisor I had still felt sick, was told to contact the HR department where the HR Rep had set me up for Accommodations forms, only thing is each time they received an accommodations form to return to work from my doctor they would refuse the forms, stating I couldn't have any restrictions to return back to work, essentially forcing me to quit...Honestly the only good thing about this place was getting the 18 dollar pay raise, other then that yea no and trust me I could go on and on and on about this place and how bad it really is... Wish I'd have listened to one of the veteran techs who had told me to stay clear of this place before being hired on by them to be honest....

I am really pleased with the recent service I received from this company. I was having issues with a clogged toilet and a slow-draining bathtub. The team was able to swiftly offer an appointment. The plumber arrived the next day, assessed the situation, and advised us to begin by using them on the tub drain rather than resorting to more extreme measures. They cleared a hair blockage, and I've had no troubles in the last few weeks. I hope I don't need their services again very soon, but if I do, I'll surely call them.

Regular service on reverse osmosis water system (replaced four filters). Good professional job. Cost, however, was much higher than I expected (about twice what we've paid on the past). I doubt I will use then again for this service.

Plumbing problems are a pain in the neck. Its the one thing I cant do and dislike the most about taking care of my home. Scott is the guy you want on your side to help with any issue you cant take care of around your house. He was there when he said he would be....called ahead to confirm....had no issues running to get the parts i didnt have already - and was quick and efficient in his work. Price was fair and he even followed up to see how things were working the next day. A plumber with integrity. Thanks Better Place - thanks Scott

Josh was very professional and explained everything in detail…..well done. We don’t see this level of customer service any more from other businesses…. Thank Josh