Best Gas Unit in Nashville TN

I had two other companies come out to my house to look at my broken AC this past summer (during an extreme hot spell). Both companies charged for a service call. On top of that, they each wanted to charge me an additional $275 to $280 to do tests (diagnostics) for coil leaks — and my AC still wouldn’t have been fixed. I was shocked that my two year old unit could already have coil leaks. One of those companies tried to charge me $270 for adding coolant, which he said might leak out and would have to be added again (with an additional charge).

My son in-law recommended Copeland & Son. The office staff were so friendly and understanding. They sent someone out quickly. The technician was very kind and informative. He knew what was wrong immediately. He said the person who installed my unit (only two years ago) didn’t follow codes when he installed my unit. He said, “There’s nothing wrong with your coils or your unit, it’s your supply line.” All of this should have been done by the installer (who was also one of the two people who came out before Copeland & Son).

I had a king size headboard, footboard, frame and slats in front of my crawlspace door and a ton of things stored in my crawlspace. I’m sure they must have had to move everything to do the repair. Copeland & Son must have had to move everything in front of the door to get in my crawlspace as well, in order to do their work. They never complained or said anything about it. I couldn’t even tell they moved anything, until I recently went in my crawlspace and saw that they actually left my crawlspace more organized and straightened out than it was. I couldn’t tell anyone had been in my house and my AC was fixed.

Thank you Copeland & Son, for being so honest and kind. I won’t call anyone else.

Kristina

Great experience! They were able to come to my rental house quickly and repair a leak in the kitchen sink faucet. Very responsive. Would use again!

Very positive experience overall, the plumber took time to explain everything he was checking and why and what to look for to prevent issues. He was able to immediately address a couple of issues that he did find and the timing and pricing was very reasonable.

Professional, Efficient, Excellent Service and very experienced employees. Would highly recommend this company!

Joshua Soto took care of us. Greatly appreciate the service he provided.

Daniel was wonderful, went straight to work and repaired the issue! Thank you thank you!

Great to work with and much better pricing than some of the bigger companies in the area

Our air conditioner unit stopped putting out cold air over the weekend. We called on Sunday morning and they were quick to get someone out to us and make a repair. We felt like it was a very good price for a weekend call. We will definitely use them again in the future.

STAY AWAY!!

If there were a 0 star option, I would use it. Roscoe Brown installed an HVAC Unit in November. In May, the unit failed. They sent someone out to fix it and they found a part that was installed correctly and another that wasn't installed at all. They fixed it and the unit began working - for 3 days.

Clearly the unit was installed incorrectly. When it failed again, they came back out and explained that someone had put an anti-leak agent in the HVAC unit, which voided the warranty. They failed to take any responsibility for the poorly-installed HVAC unit, which had already exhibited other problems (parts missing, faulty parts). They refused to fix it, claiming that it was no longer under warranty.

The manager I spoke to yelled at me several times during our 35 minute phone call, in which he continually tried to pass responsibility off to some other service provider. No one else has serviced the unit.

DO NOT use Roscoe Brown under any circumstances. Bad management, bad customer service, bad products.

Extremely helpful! I will recommend to all my family and friends when in need of a plumbing company.

Identify the issue that cause a $580.76 water bill. A leaky toilet.