Best Broken Sump Pump in Louisville KY

This is the most helpful, professional, friendly company! They were an absolute joy to work with. We had an emergency situation and dealt with tech Jesse and he was amazing!!! He went over everything thoroughly with us and diagnosed the issue quickly. His recommendations were spot on.
We are so very grateful. They even checked on us to make sure everything was good. Above and beyond! Thank you Tonya and Jeff!

Kentuckiana Plumbing gave me a great price on a gas line installation I needed. Everyone else was overpriced and anyone under his price didn't seem competent to me. He showed up when he said, was here about as long as he said and got the job done perfectly and most importantly, safely. I will use Kentuckiana plumbing in the future when I need a plumber.

I had a burst pipe and they were very responsive and arrived ASAP. The technician called before arrival to let us know he was on his way. Once there, he assessed the issue, took pictures and repaired quickly. I have used Greenwell in the past and I am always pleased with their response. Thank you very much!

Jerry came out and saved us on a Sunday night. He was so empathetic with our situation and came out right away. He replaced our sump pump at a super reasonable price, less expensive than competitors. He was great and we will call him back for any other plumbing needs. Thank you Jerry!!

IT’S A SCAM. AVOID THEM IF YOU ARE A LOOKING FOR PLUMBING HELP FOR YOUR BUSINESS.

Read my experience below and not even Jay’s Plumbing can deny any of the following:

The only good thing that happened in doing business was that I had a plumber on-site on the same day. On the morning of 4/14/22, I contacted Jay’s Plumbing to repair a commercial old-school boiler. Within 3 hours of my call to them, I had Mike on-site to help me. He diagnosed the problem, suggested that the circulation pump, flow switch, and a one temperature and pressure valve needs to be replaced, which was about $2000. I was hesitant to agree to it, because I knew that those parts would only cost me $1000-$1200. It was an emergency so I had to agree to it. Mike went to get the needed parts and comes back almost 3 hours later, obviously on me. Mike takes another 2 hours to replace old parts, but the boiler doesn’t start. Mike then suggests that he will look into it and will come back tomorrow. Obviously, I had to pay him for the day before he left with unfinished work. Mike wrote a ticket of $3714.14 which included parts (~$2000), service call ($89.50), and his labor of 6 hours ($792 @ $132 per hour). I was so frustrated because I had to pay him even after unfinished work, so I made the check to Jay’s Plumbing of $3714.14. Later that night, I checked the receipt and the numbers didn’t add up. The total was actually $2832.64. A difference of $881.50, which I paid more. Overnight, I had to contact another plumbers and thankfully they were able to locate a minor problem that get it fixed. Next day, I got in contact with Mike again and I informed him of the discrepancy in the total and it seemed that he was expecting that call. He was quick to say I’ll get the refund before even checking that error himself. Mike came with the refund check and noted that the plumber would have fixed the boiler from opening a panel on the boiler and turning on the tiny switch inside the boiler that got tripped. SO, MIKE OVERCHARGED FOR THE PARTS, TOOK HIS TIME TO GET THE PARTS, TRIED TO SCAM FOR MORE MONEY. Mike could have fixed it same day, but knowingly didn’t fix it so he could come next day and overcharge. I wouldn’t recommend them to anyone. I have already contacted near-by businesses like mine to not contact Jay’s Plumbing anymore. I will be filling a complaint with the the Division of Plumbing at the Kentucky Department of Housing, Building, and Construction. I will also file a complaint with Better Business Bureau. I will do everything in my power to make sure that the experience I had isn’t repeated with someone else too.

I can finally sleep at night. Had a disconnected basement toilet that took in ground water whenever the ground water table rose. Required constant monitoring and vacing out whenever heavy rains occurred. I called Rotor Rooter in the morning and Paul was at my house within a few hours. Paul was absolutely the greatest. He took care of our long standing water problem quickly, professionally, and for a fair price. We will definitely be calling Rotor Rooter / Paul for all our future plumbing needs. Paul gets it done!!! Couldn't be happier with the job. Thank you Paul.

While diagnosing a leak in a condo building, Chuck discovered a problem with the RPZ and was able to get an estimate for replacement back to me within a couple days. He was very knowledgeable and explained the problem clearly. He was friendly and personable and welcomed communication with him through the whole process. I would recommend him to anyone having a plumbing issue.

We called Durbin Plumbing because we had a leak in our outside waterline. They were quick to respond and honest with their feedback. They let us know, over the phone, they needed to come look at the job first before scheduling us and possibly wasting our time. There were quick to send someone out. They weren't able to do the job for us but were honest with us about it and referred us to another company. I would highly recommend Durbin Plumbing because of their honesty and quick response, two things that are hard to find in the plumbing industry. I'll definitely call them again with any other plumbing needs. Great local family owned honest company!!

My service man called said he was finished early from a previous call. Came early !He was courteous, professional, knowledgeable.Analyzed the situation and resolved our issue.I would recommend Bryant and our service technician to anyone.

Great job on the new installation and start up of our 2nd HVAC unit!

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Bryan was very professional and took all precautions needed to make me feel safe during visit. He responded within hours of my call and was out working my very quickly. He was very knowledgeable and had everything repaired within no time at all. Would give him 20 stars if able, will definitely use again and recommend to anyone looking for a great plumber