Description
At Dauenhauer Plumbing we have been providing quality plumbing & HVAC services to Louisville Kentucky since 1958. Our skilled licensed plumbers & HVAC techs are here to take care of your commercial and residential plumbing needs 24 hours a day, 7 days a week. You can feel confident calling us about any problem, no matter when it happens. Our friendly customer service staff will get a licensed, bonded & insured technician to your door fast, even on nights and weekends. No matter what type of plumbing or HVAC emergency you have whether it's a drain stoppage, a water heater or no A/C, we'll take care of your problem, at any hour.
SERVICES
A/C system maintenance, A/C system repair, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Repair HVAC, Thermostat repair, Installation, Cleaning, Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Air Duct, Backflow Testing & Installation, Broken Pipes, Cleaning Plumbing, Commercial Hvac Services, Drain Cleaning, Faucet Replacement / Repair, Gas Leaks, Gas Lines Repair / Replacement, Heater Replacement & Repairs, Heating And Air, Hour Emergency Service, Hvac Repairs, Hvac Replacements, Installation & Repairs, Leak Detection Service, Leak Repair, Msd Sanitary Sewer Line Replacement, New Construction Hvac, New Construction Plumbing, Plumbing Fixtures, Plumbing Remodel, Plumbing Work, Preventive Maintenance, Pump Repairs, Residential Plumbing, Service Call, Sewer Cleaning, Sump Pump Installation, Toilet Replacement / Repair, Underground Water Service Repairs, Video Inspection, Water Heater Replacement, Water Heaters & Boilers, Water Installation, Water Leak, Fan repair, General construction, Plumbing fixture installation, Repair water fixtures, Tile work installation, Tile work replacement,
Reviews
Loretta Telenko
6 months ago
Kyle, you were very professional and let me know everything that was going on. You showed me the parts that needed replacement and you were good enough to explain to me how the filter system works. I don't think anyone who was here before ever took the time to explain things as well as you did.Daunhauer is very lucky to have you on their staff. You are a real asset to the company.Loretta Telenko
Once the emergency call was placed the plumber arrived promptly. Eric did an excellent job of explaining the issue and the planned repair. He was efficient in completing the repair. Would definitely recommend him to others.
Called on Monday and had new water heater installation on Tuesday am2 man crew. In and out in 2 1/2 hoursEfficient clean and courteous.Priced fairlyCrew and service was greatFYI. This google survey system is a pain with password and such. Will hurt your feedback from customers. SucksName not allowed for public use. For company info only
Ryan was in an out like a flash, diagnosed the problem and had us flowing again in no time. Placed a call at 9:15 am edt and had the problem resolved by 11:00 am edt. Was very cost conscious on what tools he used to meet the need!
Eric Yost is professional, reliable, and we request him every time. It's a matter of trust and respect.
Frank from Dauenhauer Plumbing responding to my immediate need for a new sump pump. We were beginning to get water in our basement due to the heavy rain and our old sump pump not working. Frank was amazingly professional and did a perfect job. I highly recommend Dauenhauer Plumbing for your plumbing needs.
Ellen Beckemeyer
2 years ago
Always called ahead, arrived in a timely manner, worked with me to have the best features installed at a good price, install went well. Austin was personable, explained about each issue, and cleaned up well behind each job.
Jordan Saunders
11 months ago
This company has been terrible to communicate with and do not seem to care about their customers. I have called for weeks looking to get in contact with the billing department. I got the same run around “ I’ll have someone call you in the morning” . No one will call you back. I even left a message to billing an not a response. Emails were sent out and I should get a call still never did. All I wanted was a phone call to answer when my check would be deposited. Worst experience ever with customer service and communication. I would never use them again. Very disappointed!!
Needed to use this service to have a water line inspection that turned into a repair also.
Harold Ingmire
3 months ago
The three men who fixed our rather extensive plumbing were professional, polite and communicated what had to be done. I felt the pricing was very reasonable. Very impressive of their courtesy and skills!
Charles Henry
2 months ago
They showed up when they said they were. Mark was very professional, and did exactly what he said he was going to do. Would use them again.
Dauenhauer was great! We had a gas leak that needed repair asap and they got to us the same day. The estimate was free and they repaired three items for us for a more than fair price. Their team was great, they finished the job in a timely manner and they were professional and answered all of our questions. We will definitely reccomend them and keep them in mind for future reference. Thank you!
Aaron was right on time and my wife said he was very polite. He got the job done right away.8/13/21 Austin was very professional, did an excellent job replacing our bathroom faucets. I would highly recommend him for your plumbing needs.
Christopher Poche
a year ago
I'm a Comfy Club member, and the regular maintenance check-ups always go well. The technicians are friendly, thorough, and always answer my questions well (and I ask a lot of questions). The most recent appointment with Kyle gets me writing. He was especially friendly and helpful. Along with the usual good service I have grown accustomed to, Kyle went above the call of duty in a unique way. The vent to my dryer happens to be above my AC unit outside. Kyle noticed a bumblebee buzzing around the vent and offered to check the vent to make sure bees were not taking up residence there. Fortunately, they were not, but Kyle found the remnants of an old bird nest and cleaned it out.
The customer service line told me when I made my appointment 10/12. Which to me meant they would be here between those times . Then I receive a text that states 10/5 arrival time. I called and the representative wasn’t very nice and you could tell he wasn’t having a good morning, probably because he didn’t explain the arrival procedure correctly to more then one person.
Doris Shelby
6 months ago
Very professional,and thorough. I was very impressed with his expertise. I will definitely recommend Dauenhauer Plumbing to my family and friends!
I have always had very good experiences with Dauenhauer for several jobs. I highly recommend them.
I was was very pleased with my technician Gary Adams. He was very professional. He took time to explain what he was doing and even offered suggestions to help prevent future clogs in my drain. He answered any questions I had with easy to understand explanations. He was great and we will use Dauenhauer if we need them in the future. Will also recommend Dauenhauer to friends and family. Great job Gary!
He is competent and quickly completed the work. He repaired two toilets and checked two others
Took 1 day to get here. Managed to restart Pilot light on Water heater no parts replaced. Did not receive invoice for services performed. Still waiting on Estimate to replace actual water heater. Was supposed to send it to my email address that I provided.I will say he was professional while here and showed me what he was doing and what he did. Just need invoice and estimate.
I had a toilet that constantly ran. He was able to replace the 0 ring but the problem was not yet resolved. He spent time and continued to diagnose the issue and realized that the ring was not sitting properly and once adjusted, the problem was fixed. He was professional, and willing to take the extra time to analyze the issue. I appreciated his diligence, tenacity and sense of humor. Thanks Ezra!
Our Plumber Josh was great. He went above and beyond dealing with our unique situation for our condo issue. I would highly recommend Josh. Helpful, responsive and professional.
Called around noon for a mysterious leak from the shower. Call was taken by Mark - extremely professional, well-spoken, collected basic info and then informed me that George was able to meet in a window between 2-7pm (seemingly large window) but would call thirty minutes prior to arrival for a bit better notice. George arrived shortly after 2 and after a little up and down tracking the water sources, he had it pegged. He offered to run to the store for the items necessary for repair and return to fix it, same day. All-in-all, it was roughly two hours of the day and $350 to solve and fix. Excellent experience, no pain, no fuss, highly recommend.
I called in the morning and explained what happened with my hot water heater. They informed me someone would be contacting me and gave me a time that they would be at my home. I had a great experience with the office people as well as the installer. The installer was excellent and very polite. I am extremely happy that I called Dauenhauer Plumbing and would highly recommend them. Thank you Frank for the excellent work!
Melinda Warner
2 years ago
All that were involved took our needs seriously, they went above normal standards to take care of us when we needed it the most. They stayed in contact with me the whole way. They were so friendly and personable. For a company they spoke and treated us like neighbors. They was quick to respond. When the job was set to be done on a Monday they offered window units to care for us till then. And even had a unit air shipped and got the project moved up to a Saturday because they knew we had two medical needs living in the house who were fragile to heat. I simply adored the service from start to end.
Technician was professional, courteous also knowledgeable if your products and well known competitors. He spoke with my husband and I without having us (the consumers) feel misled or pressured to overspend. I would certainly recommend your company to my friends based on the service that he provided for us !!
Terri Stallcup
a month ago
The technician was prompt, friendly, very informative and extremely knowledgeable.
Melissa Metzelfeld
3 months ago
We were so impressed with this crew. They worked hard and got everything done so quick and throughly. They paid attention to detail. They communicated well. We were super grateful we chose them. Recommend 10/10.
Geri Fulghum
6 months ago
The work was done promptly and professionally. I am very pleased with the service and the technician!
Chris Saunders
6 months ago
The plumbing technician was excellent!!! Fast, efficient and affordable! Great customer service too.
Ericka Makhlouf
3 years ago
Tim did an excellent job at our home. We had a backup water pump installed and he was very efficient and explained everything clearly. He was also very good at diagnosing our problem when we found some water in our storage room. Great manner with clients, energetic, and did a great job for us. We will continue to use Dauenhauer and ask for Tim! Thank you.
The basement drain in the house I just bought had long ago forgotten it was a drain. After 2 trips to the hardware store, and 2 days of toiling in the basement instead of unpacking; I called Dauenhauer. Angela in the office was a delight, and hooked me up with Zack Hamm, who, in less than 90 minutes, was at my door. I never stood a chance against the 30 ft clog that Zack cleared in maybe an hour. After cleaning the slight mess that was mostly made by me, and running a test to ensure the problem was resolved, he even let the dogs meet him on the way out! That was truly exceptional service!Thanks!
Justin Miles
2 months ago
Eric was a great technician. He helped make the process of purchasing and installing a nee water heater easy.He was polite and professional during the process. I would recommend him for all plumbing needs.
Jeremiah and his sidekick were great. They knew right away what was up and got our drainage pump installed in record time. Please mark him as our favorite and we will be calling again!
My husband and I just want to say how happy we are with your service. Elvis came out to look at our water heater. I had already told him I thought we needed a new one. He checked everything and said it looked good, reset a breaker that had tripped and said to watch it and he would check back with us. He called us that night to see if the water heater was still working...which it was. The next day, the breaker had tripped again and I contacted Elvis. We ended up replacing the water heater, which was the right thing to do since it was over 18 years old. We appreciate SO much that he was completely honest with us on Day 1, checking everything and suggesting we may not have to replace the unit. Although we had to replace it anyway, the fact that he tried other options is very honest and very impressive. He was super friendly and we felt very confident with his abilities and service. We have used your company for past service and have always been very pleased with your technicians. Thank you for your commitment to customer service and your fantastic employees! We will continue to recommend you to everyone we know.
Todd Santoro
8 months ago
I had a Natural gas leak repaired, Mark did an excellent job at my home making all the needed repairs and also worked with LG&E to get the gas back on and now everything works again. I Would definitely call again in the future
Frank Nutter did a great job installing a new water heater at my house today. If the water were hot, why would I need a hot water heater?
During a straightforward bathroom remodel, Dauenhauer installed the shower valve as far forward as possible so the handle has 1 of valve exposed. A supervisor said the valves sometimes do that and would not make any offer to correct.The rest of the remodel was fine.
Was fast honest and very professional did a great job.
Debbie Arnold
2 years ago
I called Dauenhauer when my AC started blowing warm air instead of cold. They sent a technician super fast, and got my system up and running in no time. My technician was Robby. He was a delight to have in my home. Friendly, knowledgeable, respectful, and just all-around a nice guy. I would highly recommend anyone calling Dauenhauer to ask for him by name. Thank you for your assistance, Robby!
Randolph Parker
2 weeks ago
Very positive experience from the customer service until the technician arrived and complete the task he was professional thorough and just top notch
Michael Peak
3 months ago
This company got out to my residence & cleaned out my lateral as quick as possible
Mat Moore made the difference. He thought that he was facing a small problem that turned out to be much worse. Instead of doing half a job, he cleared his schedule across two days and executed the complete repair. He delivered my idea of professionalism - thoughtful, thorough, and managing risks. What might have become an expensive blow up has now been transformed into a routine home maintenance task.
Everyone I talked to was friendly and polite. I called to arrange for someone to clean out my parents drain and within two or three hours there was someone there to fix the problem. He wore shoe covers, gloves and a mask which put my parents at ease. He was very careful to discuss the problem and our options and was patient while I explained it all to my parents who are advanced in age. A portion of their pipes were quite old and he managed to work it clear without damage to the pipes. All that and NO MESS WHAT SO EVER. The price was very reasonable for a weekend emergency. Very satisfied customer.
Steven Goldstein
3 months ago
I was very happy with two men that came to house to replace my water service line.
Chris Kaelin
5 months ago
Kyle was awesome. Very professional and helpful. Resolved my problem in about an hour.
Donald Mitchell
2 months ago
I wanted to thank Brandon for another job well done, you can't go wrong using Dauenhauer Plumbing
Johnny the plumber that came to our home did do good work BUT he overcharged us by almost $400. We only had a p-trap leak and our bill was almost $600. It should have been $250. when I called the office they offered a credit BUT had I not called I would have been greatly overcharged. This is an experienced plumber with this company and he should have known better what to charge for this work as the supervisor said there was a fixed charge for this service. Accident? Maybe, maybe not. We will not call them again.
Jon Palmer (Juan Pablo)
a month ago
I enjoyed wonderful customer service from individuals that filter their great knowledge to myself the customer. The issue was diagnosed and explained to me in full so I could understand the issue and decide what my options were. Work was performed on all three bathrooms, even some preventative maintenance and I could not be more happy with the outcome.
Barbara Wilkerson
2 years ago
We had a fantastic experience with Jason. He was so easy to talk to and went beyond what we asked. So glad we called Dauenhauer plumbing. His workmanship is even better than expected. Jason made sure everything was done and we were happy before he left.
Jason was very easy to work with and professional. He took photos of all parts of the HVAC unit and provided a detailed report after. I was very impressed with how quickly they were able to schedule an appointment time for me. Absolutely no complaints, will definitely use them again in the future
Madison Perry
3 months ago
Andrew and Frank were incredible! Very nice! Found the problem within minutes! Made sure I knew exactly what they needed and what was going on. I will be calling them back for any of my repair needs!
Adriane Johnson
7 months ago
Chase Jourdan came out and saved the day. Our main sewer line was backed up and he was able to clear out the blockage that was 70 ft down our pipe line. We truly appreciate all your professionalism and expertise. You tool wonderful care of our needs and attended to all our issues. We're truly grateful to you ❤️ God Bless you Chase !!
Stephanie Johnson
2 years ago
Ronnie Mullins was professional, knowledgeable, and efficient, and his work represent the highest quality. I received same day service (called at 7 a.m. and he was pulling up within two hours).Bottom line: Did he provide excellent customer service? Yes, yes, yes. His service was OUTSTANDING!
Eric did a fantastic job! He came to my elderly mother's house, and she was actually happy with his work, and believe me that's saying something because she is very particular! Great job Eric!
Nancy Bormann
2 months ago
Unclogged kitchen sink on Memorial Day weekend… came earlier than expected which was good since having family over. fixed problem in no time! And very nice young man!
Leak was repaired in a very timely and professional manner.
He arrived at designated time with partner -I’m sorry i forgot the second mans name. Both were polite and professional, did the repair quickly and efficiently. Gave me information about possible future job. Always happy with Dauenhauer!
Sharese Bumphus
a year ago
Jason did an outstanding and thorough job, took his time to make sure the quality of your was demonstrated. I was also impressed how he cleaned up after his service. #trustworthy #dedicated #willuseagain
Keith and his partner were excellent. They represented your company in a very friendly and professional manner. They worked very hard as a team while removing my very old system and installing a new Goodman HVAC system. I would strongly recommend Dauenhauer to my friends.You may use me as a reference in the future.
Eric was extremely professional and walked me through the process as soon as he was inside. He took his time to ensure he didn't make a mess when removing and installing the new Hot Water heater.
Cheryl Bednar
7 months ago
I had an excellent experience with this company. The plumber was great and very helpful. He did an awesome job! I will use this company again. Very happy customer.
Manuel Arligue
8 months ago
Robert Thompson, was very professional and knowledgeable, I was very satisfied with the work done on my water heater, answered all my questions …all I can say is thank you Robert …thank you Dauenhuaer for great service ❤️
The tech was fine, but their BILLING department is not professional. I paid the day of service with the check clearing two days after the service. They have continued to Bill me the full amount. I have called on 4 separate occasions giving them the check number. They asked if they should send it through to my bank again!
Marcella Brown
4 months ago
The technicians were able to schedule us for a hot water replacement the SAME DAY as our service call, on a Saturday!! We were so pleased with the efficiency of this replacement!
HS McCaffery
7 months ago
John was fantastic! Very professional, friendly and explained everything that needed to happen very clearly. Work was done quickly and completely. would highly recommend!
Grant McKenzie
7 months ago
Frank V. was efficient and professional. Same day after hours service on a Saturday night was top notch. Will definitely use Dauenhauer for all my future plumbing needs.
Valblaine5301 Blaine
a year ago
Excellent. Always does a excellent job. Heating or plumbing. The Best. I've used both services and they will not leave until they fix the problem. If the first person is unable to fix the problem they will call for backup or more industrial equipment. I've used them for 15 plus years. Never ever disappoint. And the technician all are great. They go over and above to make sure when they leave everything is working properly.
Had a technician come to the house to inspect and replace our garbage disposal. Seath was great and very respectful. I didn't like that we were given a 7 hour time frame in which the tech would arrive so I had to take a whole day off of work. Also, the cost was 3X the price of the new unit because of labor - that may be the going rate but wow, it was very expensive. Seath had to leave twice to get a new unit and then because he didn't have a part. Took hours and hours to complete but he did a great job.
patrice harris-Woodford
a month ago
Bill was great! Bill was on time, answered questions, was informative and kept us updated on the progress.
Zach was awesome. Very fast and friendly.
Larry did a good job on installation, very polite, and seemed to know his trade. He also called Rheem about my warranty but what he failed to tell me was that if I did not replace the water heater with another Rheem product then I would get no refund on the water heater that was removed. I found out when I read the fine print when I tried to get the refund. Now I am out $2,000 for a hot water heater that he installed, and the $700 that I paid for the one he replaced.$2,700 is a ridiculous amount of money for hot water. It has left me hesitant to use your company again.
Emily Turner
5 months ago
Dan and his team were great. They were fast, did quality work and went above and beyond for us. The cost was also better than a local competitor.
Ryan Greer was great to work with and knew exactly what my problem was within minutes. He had to install a new grinder pump and was very knowledgeable and fast. Friendly and polite. Thank you Ryan.
Frank Nutter is the reason I use Dauenhauer Plumbing. He is ALWAYS professional and works hard until the job is done. Once again, he did an excellent job.
jordan walls
2 months ago
Clinton and another guy (sorry I can’t remember his name) came out to check a leak in the main water line. They diagnosed the leak and repaired it quickly. I would highly recommend
My experience with Ed Wells from Dauenhauer Plumbing was fantastic. He not only resolved a recurring problem, but found the root cause, so it won't happen anymore. He was on time and pleasant to work with! Highly recommend Ed!
This makes my second time working with Jason from Dauenhauer. He is patient, understanding and he communicates well. He is very professional and available to answer any questions I may have. I highly recommend Jason from Dauenhauer.
Bonnie Haycraft
3 years ago
We had excellent service by Adam Martin. He was professional and the work completed was excellent. He gave us an estimate and it ended up being less than the quote. He could have charged us the full amount and we never would have know the difference. I wish all repairs could go this well. Thank you
Stephen DeMuro
2 months ago
Service tech did a great job. Very knowledgeable and professional. His name was Ronnie. I forgot to ask about finding the source of the a/c leak.
Jason did an excellent job fitting up our new full bathroom. He was on time and very helpful.
cathy troutman
8 months ago
I am very satisfied with the work/repair done today. He kept me informed as to the issue he had found and what the repair was to fix the problem. He was very courteous and professional.
Aaron was very good about advising us what he could do to solve our problem, and quoted us a very reasonable price. He was pleasant to deal with and we're happy with the service he provided. Would definitely call on this company again in the future.
I had a furnace issue, and both the technician that assessed the problem and fixed the problem were fast, knowledgeable and professional. This was high quality service. Worker was contracted via home warranty, so I cannot speak to the pricing.
Margaret Fisher
3 years ago
The Dauenhauer Plumbing team of professionals responded to our plumbing emergency with courtesy, efficiency, and timeliness. Once we reported our situation to their office on a Thursday, the dispatcher immediately set up the appointment the very next day for their estimator, Mike, to evaluate our situation. Mike came as promised and literally got down on his hands and knees bailing out water to get a visual on the problem. He clearly explained where the defect was and what needed to be done to rectify the situation. Once we approved the work to be done, Mike notified appropriate personnel (KY Dig 811) and gave us the window of time when the work could begin which included the immediate weekend. We received a call first thing on Saturday morning that a crew would arrive early Sunday morning. Dan and Jack were promptly on site that morning as promised. In the pouring rain, they got right to work, working in tandem excavating and exposing the site to remove the defective parts and then replaced and upgraded the connection with all brass parts. Connections were tested for leaks before they cleaned up and back-filled the dirt to a safe level on the property. Jack also documented with photos the cracked components and replacement connectors for our records. We could not have asked for a better team in getting this job done!We definitely recommend Dauenhauer for any of your plumbing projects.
They send plenty of notification saying when they are coming and that is important. The tech was very professional, and very efficient. After the job was completed he back back and told me what he found and assure it was corrected.
Rosetta Robinson
a week ago
Prompt completion of service requested. Answered questions I asked. Thank you.
Alberta Turner
8 months ago
Had a sewer back up In my shower and around the toilet late at night. One of the only company's that says open 24hrs means open 24hrs. Corey, Daelyn and Austin found the break in my sewer line. Got Clinton and his crew with excavation to fix our line.
Joyce Rutledge
2 years ago
Matt was very professional, explained everything carefully, answered all of our questions, led with confidence, and was very assuring He had great expertise in his plan of action. He was punctual, helpful, and followed through on his plan of action. We would definitely recommend Matt to our family and friends.
mike tomlinson
7 months ago
Ricky was a pro, fantastic job under trying conditions, did a fantastic professional job and stayed late to make sure the entire gas system was working correctly, waited on L.G.&E., lit everything and make sure it worked before heading out, thanks for replacing everything and will definitely recommend to anyone, thanks again Ricky!
David Boston was the tech. He was very professional, was knowledgeable, efficient, and friendly. He represented the company very well.
Sherry Hurley
8 months ago
We had a couple of plumbing repairs, one of which needed attention immediately. Dauenhauer was able to get to us within 24 hours. Communication was easy and professional. They texted and emailed confirmation and estimated arrival time. Highly recommend!
Mark was professional & so pleasant. He performed miracles replacing the water heater. An above & beyond person !!
Max Buchenroth
2 weeks ago
These great were great. Thank nay plumbers I will use the rest of my life. Ten stars!
Excellent service! Arrived early (called me ahead of time to make sure it was ok), quickly but thoroughly diagnosed the issue and began repairs. Nigel was very conscientious and respectful of the fact that I had four kids resting while he was in our home to complete the repairs. We were so pleased with his service.
They installed a gas line for stove top, technicians were professional , informative , on time , they were great!
While diagnosing a leak in a condo building, Chuck discovered a problem with the RPZ and was able to get an estimate for replacement back to me within a couple days. He was very knowledgeable and explained the problem clearly. He was friendly and personable and welcomed communication with him through the whole process. I would recommend him to anyone having a plumbing issue.
I have used this service since winter of 2018. They are always on time, very polite and so easy to work with. When I had a tech come out yesterday and wasn't satisfied with the results, they immediately had someone else come out. Today had a new unit installed and as always service was GREAT. If you are looking for a quality company who cares about their customers please give them a try!
Paul Bridwell
9 months ago
Rod Schoenvogel was my technician. He was very polite and personable. He was extremely knowledgeable about what was going on. He answered any questions we had and was very professional. Would highly recommend Dauenhauer for your plumbing needs.
Korinne Quire
7 months ago
We had an emergency situation with a pipe freezing 2 days before Christmas. We were not sure anyone would be available. Austin came out on Christmas Eve and was extremely proficient, got our freeze cleared in less than an hour, and talked us through what we can do to keep from freezing again. He answered all of our questions and was very helpful.
Gin Spaulding
6 months ago
Dauenhauer Plumbing is wonderful! Neal was on time, professional, kind, and hard working. He took his time and explained to me, and he made sure I understood everything.I would gladly have Neal come over to fix ANYTHING in my home!
Kitchen sink install professionally done with excellent customer service
Thomas Logsdon
8 months ago
Austin called before coming over
and was on time. My wife said he was very polite and professional. She was very impressed with him.
Harriette Friedlander
2 months ago
Josh was efficient, friendly and professional. He showed us what was wrong so we could understand. Great service
By far the best quality service, I’ve experienced in many years. Other companies I’ve done business with don’t even come close. Definitely worth your investment.
Israel Sithu
5 months ago
Mat is a friendly, skilled technician who took time to answer all our questions. He and his assistant did a great job. We are happy with the service.
Jillian Burke
4 weeks ago
Rob was so nice and walked me through the whole process! Definitely recommend Dauenhauer for your AC needs
Robert arrived on time and was very friendly and professional. According to new CDC rules he put in gloves and made me feel very comfortable about entering my home. Well done! Have used them in the past and recommend them to friends, family and real estate clients.
Katie did a great job and was so nice.
quincy johnson
7 months ago
He was great. Very responsive friendly and cleaned up mess. Up front about pricing and will be hiring this company for all my plumbing needs/issues in the future.
First time using them. Had a gas leak and they came out the very next day. Replaced gas lines, valves and hoses and took care of inspections ,permits, lg&e in 1.5 days. A lil pricey but worth the quality in my opinion. Ronnie Mullens (tech) was great. Very professional, knowledgeable and prompt. Thanks again Ronnie !
Kimberly Yunkun
7 months ago
I had three rather easy plumbing repairs and Austin was great. He was very professional and also very personable.
Marvin did a great job replacing the corroded pipe on the water heater. No leaks and no more corrosion. Great customer service! Thank you Marvin!
BETSY MENGEL
2 months ago
the technician did an outstanding job resolving the leak in our laundry room. very professional and conscientious.
Robert Longshore
7 months ago
Dauenhauer provided an estimate, moved my sewer, water and gas lines as well as a sump pump line and did an excellent job. The estimator and two employees who did the work were extremely professional, knowledgeable and I am very happy with the experience.
Connie Graves
9 months ago
Jason came on time. He gave me an estimate for AC replacement. He was very polite and knowledgeable.
Dalton Hadley was my Technician from Daunhauer. He came to perform regular maintenance on my heating system. Dalton found an error made from when furnace was installed 1 year ago. That part was disturbing but nothing to do with this young man. He was very professional. He took time to explain what the problem was and the company has agreed to repair at no expense to me. Still waiting on that refund though. I feel confident they will shortly. If not. I will come back to the web page and give you guys an update. Thank you Dalton for your assistance.
Kimetta Sublett
3 weeks ago
My husband and I had a leak in our family room which another plumber came to repair last week but only left us two holes in the ceiling and a continuous leak. I asked HomeServe to send another plumber to repair the leak they did . Josh Hamilton from Dauenhauer Plumbing arrived and diagnosed the problem within 5 minutes and after a brief phone call, he repaired the leak within an hour. When it comes to plumbing Dauenhauer is the only company I want or need. Excellent service!! Thank you Josh.
The two technicians who came to our home were super professional , kind , and knowledgeable !
I’m impressed with the competency and knowledge of the technician Rob. My problem was explained and the solution was quick and efficient and the price was reasonable. I’m definitely a fan!
Tyler was professional and extremely helpful. He did all that he could to get us the best price and the right fix. Best review I can give, ask for Tyler, you won’t be disappointed.
Dana Mcduffy
7 months ago
They arrived an hour early which was great for me. Had everything they needed to fix my complete problem. They ran into problems with my super old structure and crawlspace, they worked to figure out a solution and got me back up and with water within a couple of hours. Friendly crew. Thanks !
Becca was amazing! She immediately found the issue and fixed it very quickly.She was also very professional, wore her mask correctly, and she was very sweet to my dog.I keep my dog crated whenever workers come to the house, but all of the dauenhauer employees that have been to my house have always been fine with her being out and they treat her like she was their own.We needed extensive work done with the gas and water lines once and we felt comfortable leaving Dan and Becca the house key so they could lock up when they were done since we needed to be out while they worked.
Failed twice to correctly diagnose the problem, then failed to send cause of damage documentation for insurance despite being asked repeatedly. They caused over a month delay on my kitchen restoration after the plumbing issue caused water damage, and I still cannot use the kitchen while I wait on them to correct one sentence on the invoice. I have called 5 times to ask for this. I will never use this company again.
Steven Schardt
2 months ago
I had an extraordinarily tricky water main replacement at a very old home in Louisville, which had me talking to four contractors and navigating insurance. From the first person I spoke to, to the inspector who inspired confidence and finally and heroically, Clinton and Jared who showed up with calm, aplomb, and even swagger into a really difficult job. I'm truly grateful for their work, learned a lot, especially about the value of hard work ethic, plain dealing, and really thorough and kind service. This project, as many are, was a very stressful until they arrived, and I feel so grateful to have found Dauenhauer.
Arrived early, identified the issue, very knowledgeable, worked to secure a good price to solidify the sale. Second time we have worked with him, would recommend his service. He didn't actually repair the HVAC, but identified that it needed replaced.
Phyllis Williams
3 years ago
This was my first experience with Dauenhauer HVAC, and it was a very good one. My technician was Jason and he was very polite and mannerable. He did a great job of explaining to me what the issue was with my AC system. He was wearing a face mask and shoe covers. I am very pleased with the service he provided.
Rachel Goodwin
2 weeks ago
My entire experience with Dauenhauer was great from start to finish. Josh was friendly and professional. Very polite, on time, and thorough in his work and explanation. He got the job done quickly and even adjusted the chain on my toilet flapper for me, which was not part of my original issue. Zipporah was the representative who set up my appointment, and she was wonderful! I had to request a Sunday appointment and she saved me a lot of money by signing me up for the monthly service, which was so appreciated. She was very warm and friendly and so helpful in her explanations. Lauren was another representative who was very helpful in pulling up my previous information for me. Great company with awesome people working for them and are my first call for plumbing, heating and air!
Libbey Smith
6 months ago
I had Mat come as a precaution since we had a backup a few years ago. He checked the basement and felt it was not necessary to snake things out since not having any problems. He was very knowledgeable.
Mareike Yocum
2 years ago
I had an emergency and even though they weee backed up they made sure they sent someone out the day of me calling. The plumber arrived at 10:30 pm and was finished around 11:15. He was fast in finding the leak and repairing it and it was more than reasonable. Especially considering the time of the day . I was so glad I was able to take my morning shower the next day
I just wanted to say that we are well pleased with the work the fellow done to clear our bathroom drain on Monday 3 Jul. Please pass the thank you along to him.
Lisa Carroll
8 months ago
Corey did a great job installing our new disposal! It was a little pricey but for two busy people who don't have the skills to DIY the installation it was a great deal! Dauenhauer is always professional and does a great job!
Paula Tederstrom
3 days ago
Josh did a great job, am really happy with the work. Very professional. Thank you!
Angie Vittitow
2 months ago
Kane was quick, efficient and friendly. He was the perfect representative for your company.
Mistee Taylor
2 months ago
Just want to say a Big Thank You to Dauenhauer Plumbing, especially to the technician, Mark Letner. Called LG&E out to the house on Monday because I smelled gas. LG&E ran some test and LG&E fixed something on the meter outside that was on them (the city) and the LG&E guy told me I had some leaks on the inside. They told me to contact a plumber and get the leaks fixed and that they were shutting off the gas. I originally called A & S Plumbing to come out and they never called me back Monday. So Tuesday I reached out to Dauenhauer Plumbing and they set me up an appointment for Wednesday. Mark Letner, was very nice and explained to me what he was going to do didn't try to hassle me or sale me on anything and I just loved his personality. He came out fixed the leaks and LG&E came back out today and re-tested everything to make sure it was fixed properly and my gas is back on with no leaks. Thank you all very much for helping me out. I will definitely be using you all in the future.
douglas fowler
a month ago
You were there when you said you would be. You worked methodically and quickly. You got the problem diagnosed, even if you couldn't fix it. You are paid for what you know more than for what you do. You were both polite. That's why we called your company again.
Brenda Nevitt
4 months ago
Thomas and his co worker came on Easter Sunday and repaired my mother’s toilet. Both gentlemen were professional and gave complete explanations of what they needed to do, with cost estimate up front. I highly recommend this company!
Becky Thomas
3 months ago
Our technician, Katie, was great. Very professional and courteous. Also performed the necessary repairs after giving us a detailed accounting with pictures. We would definitely recommend her and Daunhauer. Thank you. Mary Sutton
Dennis Turner
2 months ago
Hayden and Neal were vary professional and informant. They explain everything clearly what was going on with my unit. These guys was great. i give them both a 10 out of 10. Thanks guys
Steve Stottman
3 years ago
Called on a Saturday around 2. They were here within the hour. Brandon was my tech and he had anassistant with him. My sump pump had blown up.Replaced quickly Brando explained everything thoroughly and tested the pump before he left. I am very pleased and happy with their service.
Connie Hudson
6 months ago
leak to washer. Aiden got hot and cold to washer so i could turn main water to rest of house turned on. Dauenhauer scheduled for Jan 11 to fix pipes so washer can be turned back on.
Technician was respectful, knowledgeable, and efficient. Will recommend to anyone looking for HVAC service repair
We had roots in our sewer line and called Dauenhauer Plumbing for an estimate. They were very professional in explaining their process for the estimate. Nathan notified us prior to arrival and was on time and professional. He evaluated the problem and gave us an honest assessment and what I thought was a very reasonable estimate. He quickly did the work and cleaned out the sewer pipe. I would definitely recommend Dauenhauer and Nathan to anyone needing their services primarily because they did exactly what they said they would do professionally and for a fair price. Great value for the dollar.
Our technician was Jacob... he called 30 min before arrival ...very professional & courteous...knowledgeable & quickly assessed the problem... explained it was a 2 man job & he returned the next day as promised between 10–2:00. after calling 30 min before. He & his assistant wore a mask & were very quick to clean up & leave things neat...Thank you Jacob!
Billie Welker
6 months ago
Branden Reecer is an excellent technician for Dauenhauer Plumbing. He is knowledgeable, professional, courteous, and a great worker, as was his assistant Steven. I would definitely recommend Dauenhauer.
Mark Stocker
6 months ago
was actually an ejector pump repair. Was not cheap, but they got here quick and did a good job.
cindyloowho McGuire
2 years ago
2 sump pump replacement. As usual Mat was professional, on time, provided EXCELLENT service and answered questions. I will always use Mat for all future plumbing needs. This was the third time in a year we needed service and each and every time we felt confident in Mat's knowledge and professionalism that we were in great hands. Thanks again Mat.
Robert Kiser
9 months ago
He inspected the furnace, took photos, and diagnosed the issue. We have decided to have Dauenhauer install a new furnace. Jacob was very helpful.
Maggie Faust
2 months ago
Josh Hamilton was very professional answered all my questions. Found the cause of my leak.. Gave me an estimate on replacement of fixtures. 5 star rating
Nothing but professional and friendly from the first call. John DeVore was knowledgeable, friendly, fast and I felt I paid a good price. So happy to have such a great company to take care of our plumbing needs. I will continue to recommend Dauenhauer to everyone I know.
Patrick Nolan
2 months ago
Matt was great and took great care of us.
Kevin Lemmons
7 months ago
Kieth Wilchek has been to our home several times as we were renovating different areas of the house. He always does good work in a professional manner.
Would highly recommend this company to others. Very professional and courteous. Takes time to explain and answer any questions the home owner may have. Khanh Nguyen installed the combo unit today. He was very professional, courteous, and had the whole unit inside and out completely installed in an excellent amount of time. I give him and Dauenhauer a 5 star rating... Thank you for the excellent service and being so prompt!
Dan and his assistant Austin arrived at my home this morning at 9am. They worked tirelessly today to reinstall my sewer line which had collapsed against the house 7 foot underground. Their work was exemplary as was their professionalism I would not hesitate to have either one of them returned to my home to provide plumbing related services. As he performed the work today Dan shared with me many tidbits about plumbing matters and related topics I am glad and grateful to have made his acquaintance.
Austin was timely, professional, and efficient. He did a great job of explaining exactly what he was going to do to resolve my problem and left the new system installed better than the old system had been. The cost to install was $200 more than it had been 5 years ago so that make the pricing about right given inflation etc. Good value! Good Job!
Brandy Frank
2 months ago
Kane showed up to the business earlier than expected and quickly resolved the issue with our bathroom floor drains backing up. He, and the company, are wonderful!
While I’d hoped I’d not be at tail end of 7 hour service window John was professional and skilled and did the repair quickly
Kane was Professional and quickly diagnosed the problem. He went and bought me a new faucet and installed it all within a couple hours!
Cheryl Streble
3 weeks ago
Hayden was very professional and pleasant. It was a positive experience working with him.
Benjamin Patrick
a month ago
I called to have my bathroom sink unclogged. They left a huge mess after the first call: a black, coal like substance was smeared all over my bathroom, which was just cleaned, so I had to clean it again, which was not easy given the nasty substance. It was bad enough that they did not bother to clean up after themselves. To make matters worse, they did not put the piping back together properly, which caused a leak under the sink that was not there before. They had to come back out to fix this second problem that they caused and acted like they were doing me some big favor for not charging me for the second call. There was no apology for the inconvenience even though I was stuck at home all day on my one day off dealing with their incompetence. I tried my best to be polite to the tech, offering him water, coffee and a snack, but this was not returned, as he addressed me as brother man and my man, which I did not appreciate.
Becky Fields
2 months ago
He was very nice and answered all my questions
Mark Burkley
5 months ago
Easy to set up and they handled the background paperwork with the city. Professional and polite. Quick and efficient.
Michael Hjelm
5 months ago
Clinton and his partner Jared showed up and saved the day.After a weekend without water and having problems with the weekend call center dropping the ball twice I luckily was contacted by Caroline the dispatcher who straightened everything out and got a crew out early Monday morning. Professional,competent and friendly is the best way to describe my experience with Clinton,Jared and Caroline. They helped me to make this bad situation as painless as possible and found themselves added to my list of reliable contractors
Kristi Jedlicki Peck
5 months ago
We had our mini split replaced, and Jacob and his associate arrived on time and provided quality service. The installation went smoothly, and Jacob reviewed everything with me. Thank you!
Tim was awesome. The lady I called when I needed service was amazing as well. I have used you guys for a long time at my old house and will continue to. Tim was so professional, helpful and we paid very fair rates. I recommend you frequently to family and friends. Thanks for a great job at 8PM at night!
He did a very good job finding the problem and starting the replacement procedure. Within a short period of time we had a new water heater installed and ready to use. Very pleased with the whole process.
Very good service, professional, friendly. Plumber explained everything, answered questions adequately.
Mark Griffith did a great job. He was very helpful in answering any questions I had.
Justin Musser
3 months ago
I was very impressed with the quality of service from Dauenhauer Heating & Air. Neal Hamann was our technician and he did an incredible job! He arrived on time, called beforehand to let me know when he would be arriving, diagnosed our problem quickly, and clearly communicated the best course of action to repair the unit. He was a very professional and kind, and I would definitely use Dauenhauer in the future. Thank you again for all your help!
bethany Labonte
6 months ago
Austin was great to work with very personable, friendly, and professional. He came to my business and everyone was impressed with him and how efficient he was.
Margaret Watson
a day ago
On time, very professional and kept me informed on what he was doing. Great work. Thanks Jaden
Jason Mcconnell
5 months ago
My only complaint is the price. For what they do and only needing couple hours and charging 200 something extra to clean my dryer vent come on man. Price gouging!!!! The 500 for cleaning should of included the dryer vent. To me this whole thing should not have been Over 400. But to charge me 800 for maybe 3 hours of easy work out rages!!!
Vijay Chauhan
3 months ago
Were on time. Did work professionally with minimal disruption. Cleaned up before they left. Very courteous.
I felt sorry for the plumber who had to fix the problem for me. It took him all day. He stuck with it and never complained one bit. Lol. He was very professional and polite and quiet while he worked since it was at my business. Thank you Dauenhauer plumbing!
Beatrix Crofts
3 years ago
Our tech Adam Martin did an awesome job. He was in and out in no time plus he went above and beyond for us. He also showed a lot of compassion for our very skittish cat. She doesn't like strangers. I will definitely call upon him again. Thank you for a great job!
Darrel Traynor
4 months ago
Dauenhauer just has the Best customer service of any company, I have every had to do business with. I have used them in the past. I would recommend them to all of the people I know in need of Plumbing in Louisville, KY. I have to give a big Thank you to Technician Robert Thompson, he was on time and really kept me up to date on his progress in checking out my bad water heater and what was needed. He replaced our old leaking water heater. I would like to say to Robert Thompson keep up the good work you are doing for Dauenhauer Plumbing and Heating and Air.Darrel TraynorMarch 23, 2023
This company is amazing. We have used y'all several times and will continue to do so. Consider us loyal customers. Ed and his assistant were delightful and did an excellent job. Excellent rating.
Aaron McGuffin
2 years ago
John DeVore was the plumber assigned to my appointment and I was extremely satisfied for the quality of work and the service he provided. He fixed the issue a previous plumber had not resolved correctly and got both stems for the tub faucet knobs replaced. Great quality and reasonable price compared to others in the Louisville area. I'm glad I went with them.
Update: 6/9. When having the new toilet installed, we discovered that the wax ring replaced by Dauenhauer had partially slipped down the drain pipe, hence the continued leaking.We reported to the company that the toilet was running constantlyand water was leaking from the base. The technician came out and replaced the wax ring. The next day, we called to report that it was still running and water was on the floor again. Technician called to say he was on his way and said that there was probably a leak in the porcelain and that it would cost over $700 to replace. Also told us that we could go to Lowe's or Home Depot to get one and he could install it. We decided to have Lowe's do the work because it was less expensive. We called Dauenhauer to request a portion of our money back since it wasn't fixed and got a text (not a return phone call) saying that their recordings don't have us mentioning that it was still leaking and we would not get any of our money back. Obviously we HAD mentioned it or why else would the tech say that it was probably a crack in the porcelain? We do not have issues with the technician, we have issues with the management who refuse to do the right thing for a customer in this situation. We lost $267 for a toilet that wasn't properly fixed and ended up having to buy a new toilet as advised.
Douglas Ensminger
a year ago
The plumber, Mike Weinberg, showed up early to our very serious water leak. He clearly explained what the problem was and what he needed to do to fix it. He completed the repairs and gave me advice on addressing non emergency issues that I had, then gave me a discount card for future use. I always use Dauenhauer for my plumbing issues, but Mike was the best plumber I have had come and fix my issues. I would strongly recommend Dauenhauer to anyone who needs a plumber.
Nelson arrived on time as always, assessed the problem and gave me the estimates to repair the problem. Once agreed upon he got the necessary parts to makes the repairs (had to get a second filter, the first one they sold him was faulty), but he had the problem fixed in no time. He's a top notch plumber and I'm glad to have him show up when I have issues.
Matt was excellent, very friendly & got the job done quickly! We would definitely use him again!
When I called to get an estimate that said unclogging a drain starting at 99. Once they got to the house they advised 350.00 to unclog a drain. By that point we had waited all day for them to get there and we went ahead and paid. But REALLY misleading. Definitely will use another company next time.
Mark did an excellent job. He came out the same day and took care of our issue. He even fixed an issue with another toilet too. We will definitely use Dauenhauer again, and highly recommend them.
I TRIED to use this business. I called Dauenhauer for an emergency plumbing issue and was so happy when they said they could come out today (Sunday). They promised somebody would be out by 5pm, but they were a no call, no show. Thanks Dauenhauer! They could have at least called me to tell me they would be late, or not be coming at all. So after waiting an hour after the promised time, I called and cancelled my appt. I guess by now, it can wait until tomorrow. I'll call Drexler. Dauenhauer is unreliable! I will never call them again.
Mary Dennison
3 years ago
Cody was very nice and professional. He explained what our issue was in great detail and answered our questions for possible future appointments. We greatly appreciate him coming out on a Friday night to get us up and running again.
Robert was exceptional. We discussed the project and he executed flawlessly.
Parker Whitehouse
6 months ago
Awesome work - Ryan, Clinton and all the guys who came out to help were so helpful from the initial clearing to the 2 days of manual digging and replacing. Can’t thank you all enough.
Carney Management Company
4 weeks ago
Professional. Enjoys his work. Took care of my issue.
Dennis Conklin
9 months ago
Austin showed up and repaired the problem in a timely manner. Did a great job, stayed on task and cleaned up after himself . I would recommend Austin and Dauenhauer Plumbing.
Wanda Templeton
2 years ago
Mr. Martin was very professional. He called in advance to let me know he was in route, and he was well within the time frame of the time scheduled.He informed me of the problem and informed me on the cost of the repair before beginning the repair. When work was complete, he attached pictures with many stages of the work preformed. The work fixed the problem and the work looked so professional. I would recommend Dauenhauer for your plumbing needs.
I had small emergency handled it for me on time satisfied
We called Dauenhauer over the holiday weekend when our kitchen sink backed up with water and wouldn't drain. They were able to come out the next day and get it fixed. Colby Murphy was our tech and he was professional and friendly. He worked hard to get the issue fixed (tree roots in the line) and took extra time and care to clean up the sink and counter when he was finished. Really thoughtful of him! Highly recommend Colby and Dauenhauer!
I always get great, quick service from Dauenhauer! This individual was nice, professional and solved my problem in minutes. Highly recommend this company.
I HAVE ALWAYS USED DAUENHAUER PLUMBERS. I FIND THEM EXCELLENT TECHNICIANS VERY THROUGH AND PROFESSIONAL. I WOULD HIGHLY RECOMMEND THEM FOR ANY SERVICES.
Sarah Martin
2 months ago
Ronnie was great! Arrived early, solved my issue and was extremely professional! Highly recommend:)
Sue-Lin Davis
2 years ago
Eric Yost was my plumber and I would highly recommend him and this company to others very professional and courteous. He arrived masked up. He took time to explain and answered any questions we had. He also called 30 min before arrival.
The technicians were great! They were helpful and friendly and worked very efficiently.
Beth Layfield
3 years ago
Jason was very professional, knowledgeable, and helpful. He called to keep me posted on when he would arrive, I also got texts from the company keeping me updated. I can see why Dauenhauer has such good reviews- great people and company, will definitely use again!
Garry & Connie Glendenning
2 years ago
Nathan arrived on time and installed our new garbage disposal. He is courteous and answered all my questions with a smile. The installation went perfectly. A true professional. Highly recommend Nathan and Dauenhauer Plumbing.
william schidler
2 years ago
Our service guy David was very professional and knowledgeable for such a young man. He removed our 80 gallon water heater that was leaking and replaced it with a smaller water heater saving us money. Very happy with the service. We called at 8AM on a Holliday weekend and they called to let us know that they were on their way at 10AM the same day. Couple hours later we had our new water heater installed. I would use these guys again.
Laura Heinrich
2 days ago
Chase was exceptionally professional and explained the issue precisely and correctly diagnoses the point of issue and resolved timely. Proposed a fix that saved money and avoided mess. Exceeded my expectations. Great job!
Darren Turner
a month ago
Daelyn was efficient, polite, and professional, covering an appointment on short notice. He also provided some maintenance tips to avoid future issues.
Matt was absolutely outstanding. We needed a troubleshooter to evaluate an ongoing plumbing problem caused by the plumber who did the new construction plumbing. Her company has refused to take responsibility for substandardwork.We desperately needed an expert opinion from another company. Matt was so knowledgeable and explained everything to us in terms we could understand and comprehend.We are so thankful for his expertise. He was very professional and willing to put what he found in writing and made sure we had the video available from the pictures he took inside the plumbing.I will NEVER use another company. We used them several years ago and it was a great experience then and a A+ experience again this time.Matt was fantastic.
Josh did a great job, was a stubborn change out! Got it done, and that’s all matters
talented tenth
2 years ago
Mark Letner replaced my old-fashioned hot and cold shower faucets with a single handle posi-temp valve and trim, all without me having to tear out the shower wall. I had a drip for a long time because my old plumber only replaced the washers/seats, and so I stopped asking. Mark is very skilled and focused and I can tell he enjoys his work and helping others fix problems.
I got fast service at a fair price. No surprises, no problems. They showed up on time and got hot water flowing in my house the same day. The plumber that was here even taught me a thing or two. Fast friendly service at a fair price. That's more than enough to get me to come back.
Guillermo Camoriano
2 years ago
Brandon and Austin showed up on time and ready to work. Paid attention to detail and nothing we asked for was ignored. Explained what they were doing, gave updates and recommendations, and did not leave until they were fully done and we were satisfied with the work. In short, I would say they did the job as if they were doing it for themselves on their own house.
We had Rory fix our main water pipe that goes from the meter to the house. He was so quick, explained things well, and was a very nice guy. We were up and running about 2 hours after they came. Very punctual and thorough!
Mat was the technician who installed a new bathroom sink faucet for me. He called 30 mins ahead of our scheduled appointment and arrived right on time. He was courteous, friendly, and obviously knew what he was doing from the get-go. He ended up needing a part he did not have on his truck but made a few extra calls and found one on a truck nearby so as to save him (and me) time and money. His work was clean the entire time, and when he left, it looked he had never been there. He was friendly with my dogs - they actually like him a lot - and completed the work quickly. The faucet runs a like a dream now and is no longer leaking - yay! I would highly recommend Mat and Dauenhauer Plumbing to anyone for any plumbing-related need!
Douglas Wilcox
a year ago
Josh Duncan and JD Merritt did an excellent job diagnosing the problem with the sewer line. Tomorrow the plumbing company will repair the broken joint that is underground. So far so good! Excellent company.
Robert Drake
3 months ago
The Dauenhauer team showed up right on time and did a great job of installing my new toilet. They were very friendly and fast. The only thing I did not like was the cost for simply installing a toilet. A job I have done myself but I am just getting too old for that work.
Mohamed saad
2 months ago
Eric was fantastic. Very professional and responsive
ebone stclair
2 months ago
Great service, very professional, job completed in a very timely manner, i was very pleased
Brandon Moore (and his colleague Josh) were patient and thorough in addressing my questions. I felt very comfortable having them do important plumbing reconfiguration work in my home. So far, everything is working well (work done 2 weeks ago). Have had good experiences with all of the Dauenhauer people who have come here -- Timothy, Alex, Derek, and Keith. Don't usually write online reviews, but they've been great.Update: John Devore was out a couple of weeks and installed a faucet and sink and connected the plumbing. He was great as well -- courteous, prompt, everything working beautifully.Johnny was out today to investigate a leak (big backlog of issues in this house). We're still working on finding the source, but he gave me guidance on what to watch for. Trust these guys so much!
Frederick Michael Black
2 weeks ago
Joe was great to deal with. Very Professional, showed me the problem and how it was caused (very important to me!), offered three fixes and let me choose the correct one for me. Joe is definitely an asset to your company!
Jessica Thompson
a year ago
Our technician was amazing. However the only time parts were found or follow up appointments were made were immediately after I called to check on the status after being told each time that as soon as they knew anything we would be contacted. It would appear their ordering/follow up systems could use some help. The people were always friendly and helpful, always polite, which is why even after waiting 8 weeks for heat, I still feel 3-3.5 stars is fair.
Steve Glaser
4 months ago
They did a great job and was very professional.
Ippy Thakkar
3 months ago
Coty was very professional and explained what work he was planning on performing and shared the estimates before doing the work! He did a great job with the plumbing issue. Highly recommend him for plumbing services.
Great overall experience from the initial call to repair. Brad was polite and explained the problem and repaired the leak in a short time. Their use of technology and providing a picture of their employee before arrival, tracking ability of where the technician is, and instant invoices were top notch. Thanks you have gained a new customer for life.
Taylor Eigelbach
6 months ago
Frank was knowledgeable, professional, and patient with our questions. He clearly explained and showed the issues that needed to be fixed on 2 toilets and got everything done for us in a short amount of time. We really appreciated his great work!
Mark Griffin was very easy to work with. Although he was not on time, that was the dispatcher's fault for giving him the wrong time frame. Mark was knowledgeable and able to repair the problem in a very reasonable amount of time. Now my high level of phone call complaints can end!! Thank you.
Judith Steyn
2 months ago
Very professional and kind technician. Very thorough and friendly!
Patricia Williams
7 months ago
Ryan was very professional and knowledgeable. Went right to work and took care of the problem clog. Very personable and made experience pleasant. Would recommend.
Julian Breckenridge
6 months ago
Brandon checked for leaks near the water meter and discovered that the last meter reading was recorded incorrectly by 54,000 gallons. Brandon did an excellent job and was very professional.
My plumber provided excellent service and was prompt. I received a text with a picture of Timmy, as well as notification when he would arrive. I appreciated that. I have no complaints regarding the work that was preformed and would recommend Dauenhauer again.
Robert Glenn Jr
2 months ago
Rob was extremely professional regarding my issue.and knowledgable.
Michael was very professional and very helpful. Did excellent job albiet with small job. Made us feel just as important as if was a large job. i have used dauenhauer for over 33 yrs and continue to get great service
Patrick Shutt
8 months ago
Ed and Matt were transparent, responsive and professional. Appreciate their honesty and would highly recommend.
They came early and worked until they had my clogged drain open! We had a different plumber out first who told us we needed all new pipes to connect to the main line and it would be $10,000. I will never use anyone except for Dauenhauer Plumbing from now on.
Dianne Clare
2 months ago
Marvin was very professional and had my best interest at heart. Great technician. He will be my requested technician in the future.
Matt was awesome so helpful got our hot water heater back up & running in no time! Very knowledgable, friendly & professional.
Eric was professional, friendly, and performed his work quickly and efficiently. He answered all my questions and explained everything I needed regarding my new water heater.
The tech was great but the cost for replacing a simple igniter was outrageous!
Kathleen Grumblatt
a month ago
Daelyn Shirley repaired and restored the waterline through my house yesterday, A decrepit, dirty rag had been allowed to enter the system through a toilet and it had worked it’s way into the water pipes causing a blockage which resulted in water spewing all through faucets or other openings throughout the house and basement. Daelyn, unblocked the main water line, retrieved the filthy rag, and restored the system. His work was knowledgeable and professional as was his demeanor. Thanks again, Daelyn!
shirley lovell
3 months ago
Robert arrived on time & quickly identified the water leak problem. He made repairs & had water back on in about an hour. Very professional & personable . Excellent work & excellent result. VERY PLEASED!
Jan Gillespie
7 months ago
The customer service is outstanding from the receptionist to the plumbers. I highly recommend Dauenhauer Plumbing and Anthony Smith who repaired the pipes. He was professional and above all KIND.
Stephanie Hagan
a week ago
Brett and the other gentlemen were very professional and polite. Brett was able to determine what the problem was, within a few minutes. He is very knowledgeable and efficient.
Marlon Anicete
2 months ago
Called on Sunday and got appointment the following day. Customer service was great. Was on time! But the service was kinda pricey. Took only about 30 minutes.
Barry Epstein
4 months ago
Coby installed a new kitchen faucet and replaced shot off valves under sink and then toilet repair. He is excellent! If you need a plumber and get him you are lucky!
Our water heater started leaking the week of christmas when we were expecting family to come in. Dauenhauer came out and took a quick look, gave us a quote, and got a new water heater installed in the same day. I was expecting to have to wait and be scheduled, but they took care of us right away and were professional and friendly the entire time. Definitely will reach out for future work.
Sarah Grattan
2 months ago
We had an incredible experience with Eric. Extremely responsive, honest, and knowledgeable. Thanks for all your help, Eric!
kitty mchugh
6 months ago
Technician Bill Thomas was great! He was very knowledgeable, efficient and considerate. Questions were answered with good explanations,
Thank you Bill Thomas for fixing my furnace problem in a timely manner!
Alfred Nellums
6 months ago
Got here on time explained what they were going to do. Got on it right away and they were done in 10 minutes. They did an excellent job. I will recommend them to my friends.
emilee white
2 months ago
Had a new tankless water heater installed in the fall of 2022 as well as two new toilets installed. Installers did a wonderful job installing and very happy with products. HOWEVER, cost also included a new permit and inspection which is required for any new water heater. Have reached out on 3 different occasions to Daunenhauer over the course of several months and no one has returned my call. No follow up at all. Unfortunately, I can't recommend them due to the fact the job isn't completed and I cannot get anyone to follow up as to why.
Installation was very efficient. The plumbers were knowledgeable.
Post-installation clean-up could have been better, as they filled our trash can with the packaging and forgot to relight the pilot light on the furnace after turning on the gas.
Jessica Borders
3 weeks ago
We had John DeVore come in and do our hot water heater and move our main shut off valve above the heater. He was very professional and knowledgeable about what to do and explained everything so I would understand. I was so happy they were able to do everything all in the same day and do the work a little after hours for me and my husband. I am so thankful for all that he did for us.
Gary/Junior was great. Got the jobs accomplished with persistence and professionalism…copper pipe repair and stubborn drain clog. The only issue I had was that I waited all day for the appointment that never happened and never got a call. After I called them we rescheduled for the next day and all went smoothly.
Stephen Oliver
2 months ago
Had a clog in the kitchen sink over the weekend that we couldn't remedy and Dauenhauer Plumbing answered the call. They handled the scheduling easily and the plumber (Tim) was on-time, professional and communicated through the process as to the status and progress. Great job.
If I could give this place negative stars I would. Both departments from the heating and cooling as well as plumbing are horrible. I have their membership, and the lack of customer service could be managed better by a toddler. They do not call you back, they mess up when they come to your house, they do not alert you when they change your appointment. They will also price quote you something on the phone, then the technician will tell you a different price when they arrive at your house. Then when you complain about that they say they are not supposed to quote prices over the phone. I was quoted 800 per installation of a nest unit by the technician, but I was told 370 on the phone by the representative per unit. Watch out for the price manipulation, and look elsewhere. I took a day off from work and the nests were not installed because they did not bring them. Today my fiancé took a day off from work for the plumbing crew, they set an appointment that ranged from 10am-5pm, never showed. I called just now they had her number on file but she never received a call, nor was an email sent to me: Also to make things even more comical is they only warranty their pipes for 1 year.
Toilet was backing up they determined the issue was further down the sewer system they ran an auger down and found wipes had been flushed and got the system going again in under an hour. The technician was very professional called me twice to let me know he was on the way and that he had arrived. Service was the same day I called blew me away.Many thanks to Dauenhauer and their technicians
Lonnie McIntosh
2 years ago
Called on Sunday morning, received a time slot for early afternoon to come out. Called early to head out which was great. Came out to access the job, had to go get a few parts and was back quickly to complete the job. Left house clean and was very professional. Have them as a favorite in my phone in case we need them again.
This was a very difficult job as our house was built in 1936. John DeVore was determined to get our problem resolved. He was very professional and explained everything. I would recommend this company again and John for the service provided and the value. Thanks for a job well done!!!
Robert Mueller
2 weeks ago
Ryan & Matt both came and cleaned out a basement drain that had backed up. Ryan thoroughly cleaned out the line and Matt took a picture of the problem. They told me to call MSD which I did. Last night MSD came and the two MSD workers said Dauenhauer had done a good job cleaning things up.
Neal came to house at 8 pm in the snow and after working a full shift stayed until 10pm and still was courteous and wonderful in his service. A couple of days later Jacob came to check if our heat was working properly. He was very informative and was like family before he left. The membership is totally worth purchasing and Neal and Jacob were professional and really cared. This means alot especially because my mother lives with me and has a lot of health problems. I would recommend to anyone.
I had a pipe burst in my bedroom. They were able to come out and locate the busted pipe quickly and fix it efficiently. Jacob was understanding of my difficult situation and explained what happened. I really appreciate the efficiency that my problem was solved with.
Kelly Praveen
a month ago
Bill was so knowledgeable and professional!! He is the sole reason I will call Dauenhauer heating and cooling for future repairs or replacement. He came out on a Sunday and saved my family and I from the heat by quickly and efficiently identifying the problem and fixing it! This guy knows his stuff and it shows!! Thank you Bill and to Dauenhauer for hiring such an amazing professional to care for your customers!!!
Nick was amazing 👏 He was very friendly fixed the problem very quickly. This was Saturday work. That being said still very affordable! Will use again.
did not have proper tool on truck to make repair had to go to home depot to buy one-came back and still could not remove broken piece needed a copper fitting i think should have had on truck-back to home depot again! 3 1/2 hrs later?
Charles Austin
3 months ago
Dauenhauer & Jeremy were terrific. Jeremy was a very dedicated & knowledgeable professional. Great job. I give him a 10 highest rating!
Michael Murphy
3 months ago
Leaking kitchen faucet and broken toilet flush system. Replaced both and totally satisfied with the results.
Gary Luttrell
2 years ago
Ronnie with Dauenhauer did an excellent job of addressing our water heater which blew out after 21 years in a quick, courteous, and responsible manner. He performed the work quickly, and communicated to us some items to do prior to his arrival which assisted in getting the job done that much quicker (such as release the final water the tank was holding into the drainline). Ronnie was very efficient and we thank Ronnie and the team for taking care of our chaos. I would highly recommend them for your needs.
Chase Troutman
7 months ago
Aidan was on time and got the job done. He had to work in less than ideal conditions (120 year old cellar) and was at it for a few solid hours, finding new leaks in multiple pipes. He communicated clearly and thoroughly each time something new came about and updated me with the pricing so I could make the decision. I hadn’t had water for 2 weeks before he came and within a few hours he got me back up and running. Would highly recommend.
william bartley
7 months ago
Frank Vasquez, the technician, was very friendly and informative. He made the repairs in a professional manner. He represents the company very well.
Aundrea Moorman
6 months ago
..Thankful and Grateful to have met Mr. David Boston as he came to my home here in Jeffersonville, In and did an Absolute amazing Job today. Mr. Boston is very knowledgeable and highly professional at his craft. He explained to me exactly what needed to happen and proceeded to get the job done. Thank you David for the passion you have in doing your job and the integrity you have to make sure your clients are taken care of.Aundrea Moorman
Jaslynn Guerrero
4 months ago
Would absolutely recommend Dauenhauer. Jacob was excellent to work with, timely, and communicative. This wasn’t my first time using Dauenhauer and it won’t be the last should issues in my home arise. They responded quickly to my needs and offered a quick resolution the same day.
Technician Mr. Fitz was great! Took the time to really investigate our plumbing issue. Was under the house in the crawl space numerous times to make sure things were working properly. Made sure he didn't track anything in the house and kept everything very clean. Great experience!
Ryan was prompt and courteous. He listened to my explanation of the problem and got to work immediately. Work was completed quickly.
Dennis Duncan
8 months ago
The work was good.They should have used a drop cloth. The cabinet under the sink was really a mess and can't be cleaned.They should notify if they are going to be very late. The time window was by 5 and arrived at 7:30. I realize it was Sunday but I paid an extra $99 for that as well as a $10 travel fee.
Carol Rowland
2 years ago
My husband and I had a great experience with Dauenhauer from the initial scheduling call to the repair. Jacob was prompt and professional. He had our AC up and running in a matter of minutes. We were very grateful🙂
Gregory Love
9 months ago
Very thankful Dauenhauer is open on weekends. Water heater failed Friday night called Dauenhauer 7am Saturday morning made appointment. Ricky Tucker came out about 9am. Good guy. Assessed problem but I was ready to replace my old tired water heater. He took measurements explained newer 50 gallon heater is different size so he had to rework pipes some. He explained everything well. I agreed to estimate and he went to pick up new water heater and supplies needed. Installation was a big one and a lot of work since he had to replace supply pipes but he got it done by 3pm. Price was in fair. I called them because because I knew they was a good company advertising water heaters fast and doing it on a Saturday really help me out because my work schedule doesn't allow me to easily take time off. I will definitely call them again next time I need pluming work done.
Patricia Burkhead
3 weeks ago
Jeremiah was very professional and honest in his assessment of my estimate and did a very thorough job. Highly recommended!
On those rare occasions we need a plumber, we call Dauenhauer Plumbing. Chase was here yesterday for an emergency weekend call. He was great! Thank you
Jeremiah VanMeter was courteous and professional.He explained everything about what he was going to do.My one complaint was about the officeI had a window between 10 AM and5 PMThe office never called me to tell me that my window of service had been changed to 4:00 - 6:00
Chris Evans and his associate were outgoing, efficient and patient young men. They politely explained whatever I asked. They were neat and cleaned up after themselves. In other and overall words, they did an outstanding job installing our new furnace, ac and humidifier.
Mary-Yen Colomb
4 months ago
Very good experience with Dauenhauer Plumbing Heating and Air who helped address a slow drain in the kitchen sink. Nathan was great to work with - he was very professional, attentive to our questions, and resolved the issue!
Richard Wehr
3 months ago
Ryan was very friendly, professional and courteous. We were very satisfied with work.
Julie Hauntz
9 months ago
Katie was friendly, efficient, and worked quickly. She was able to explain the repair as well. Very pleased with the service. Thank you!
Rhetta Smith
4 months ago
Kane's customer service was wonderful. His diligence was appreciated!
I was getting no water out of my existing kitchen faucet. Ricky identified the problem quickly & installed a new one. He was professional and efficient. Dauenhauer was able to schedule next day service. Thank you!
Pooja Bhalla
2 months ago
Professional and helpful. They clean their mess after they are done with the work. Thank you for the help will use the services again!!
Kelli Luther
7 months ago
Jacob was amazing! He found the leak and patched it up beautifully. He was very thorough. Best tech we have ever had out to our old house. Thank you Jacob!
We contacted Dauenhauer yesterday (Sunday) and they were able to send someone out first thing Monday morning. Eric arrived right on time, was very friendly, respectful, and knowledgeable/professional about what needed to be done to resolve our clogged drain issue. He got right to work and resolved our issue, cleaned everything up, and was on his way. I highly recommend Eric and Dauenhauer. We will continue to use them for all of our future plumbing needs. Many thanks again!
Kathy Stigall
a month ago
Austin Tharp, was knowable, and did a good job, on the pumps in my basement.
Conner and Elijah were on time, got right to work. They were both polite and respectful. They worked together well and finished early.
Dale was very professional and efficient. Installed a new water softener system and even walked me through its features once hooked up.
Cary Coffing
3 months ago
Eric was great and professional. Fast to respond.
I feel that was charged a bit much for a water heater but happy was able to get it done.
Great service. Professional ,prompt, knowledgeable on repair, and courteous!
John was friendly and professional. He was not able to determine what is causing the plumbing prob. Suggested smoke test for $865 that may or may not help. Very expensive test not covered by insurance. Nothing was accomplished today😭
We tried installing a new valve for our tub because it would still leak after turning it completely off. We thought we had turned out water off but when we removed it we had flooded our bathroom and could not get the valve back on. It was around 9pm and they had someone out to us within 30 minutes. Our water valve outside was broken off and needed plyers to be turned off. The plumber installed the valve for us and gave us a very reasonable price. I dread our water bill but I will be calling these guys again if there's ever any issues. And Mat deserves a raise. He was very professional and nice. Definitely a great employee.
James Kotowski
6 months ago
John arrived at the predicted time and quickly confirmed and corrected the problem with an outdoor pipe that had been plugged by roots and debris.
Stephanie Smith
2 weeks ago
They called ahead to let me know they were coming. They were courteous, reasonable, and quick and efficient. They gave me a two hour window and they showed up during it.
Sondra Hedge
3 months ago
Katie was awesome! Sweet, polite and very knowledgeable!
Eric Grimstead
2 years ago
Great service, fast response and excellent communication! Had another HVAC company come out on 3 separate visits and they never did diagnosis, or fix, problem. AC/HVAC system was running constantly, not cooling property and electric bills were 8x higher than they should be. Leland knew exactly what to look for once he heard about the electric bills being high. Called on Thursday, diagnostic visit was Friday, part ordered and fix completed on Monday.
william martin
a month ago
Excellent as always they are top notch. Quick , Professional., and very skilled. I trust them 100%
Rod was professional and knowledgeable. He kept a very messy bad water heater disconnect and new water install clean and respectful our our home. We were very satisfied and would recommend Dauenhauer Plumbing to our closest friends.
I am so impressed with the service we received!!! Our furnace stopped working yesterday. We had a repairman come over to fix it and found out it was leaking toxic levels of carbon monoxide and had to be replaced. We called Dauenhauer this morning, and they sent someone to give us an estimate within 2 hours. He was professionally dressed, he introduced himself, and he was wearing a mask. He was very professional in the way he talked to us. He was polite, respectful, and considerate. He explained all details of the estimate and said the price he quoted would be the final price, even if he missed something or misquoted the actual cost. He told us he would try to set up an appointment for the installers to come tomorrow. After about an hour after he left, he called and said they could do it today! In less than 2 hours, two installers arrived. They were also very professional, polite, respectful, and courteous. They worked very well together and quickly removed the old furnace (which was in the attic) and carried it to their truck. They carried in and installed the new furnace and swept and cleaned up their mess when they were done. Considering the temperature outside is 20 something, I can't express enough how much appreciation we have for this company and the exceptional and efficient service that these men provided to us today. If you have a need, look no further. THIS is the only company you need to call!
Majoga Martin
3 years ago
I appreciate how Dauenhauer provides old-school service. By that I mean that they don't make it a hassle to deal with them as so many other companies do. They make and keep appointments, give a window and call when on the way. Work is done correctly in a timely manner, and at a reasonable price. Technicians are professional, courteous and pleasant. Jason was awesome. Good conversation to top it off. Will definitely be using them for future projects.
Long process to replace entire HVAC system but was very professional and knowledgeable. Great to work with.
Aaron Matthis
2 years ago
I just received a very thorough estimate for a full HVAC replacement and I am very impressed. Highly recommend if you want a competitive estimate with full transparency on products and services with a guarantee of the quoted price regardless whether any additional work is needed
Krishnamraju Ankireddy
2 years ago
I needed to run a new gas line for my new gas range. I contacted Dauenhauer and one other company for comparing the quotes. Dauenhuer gave me reasonable price quote. Mark Letner from Dauenhauer came to my house for initial estimate as well as to complete the installation. He is the best professional plumber that I have ever worked with. He not only installed new gas line but also he connected the gas range. He also did leak check for other gas lines which was not included in the quote. He found a leak and fixed it. He is very knowledgeable and his work shows that he had a great experience in plumbing and easy to work with him. Over all, Dauenhauer did a great job. I definitely recommend this company to anyone.
very professional and actually fixed faucet first time at home.
phyllis bowyer
2 months ago
Very good service and the Eric was very nice and professional,
Kelli Moffitt
6 months ago
Jeremiah did a wonderful job replacing my outdoor water spicket and the piping inside my wall. He was knowledgeable and explained everything about the process.
Robert Looney
4 months ago
It was a pleasure to work with Robert Lopez, he was very friendly, professional and knowledgeable about the product and he did the job in a timely manner. Thank again for fixing my situation.
John Yorklious
4 months ago
Katie called before arriving and was friendly, professional, informative and instructed us about our new installs. She informed us of the price before installation. She answered all our questions. She is an asset to your company.
These guys were very professional, on time, polite, and took the time to explain what they had to do.
Everything was done well and in a timely manner. Techs were friendly and kept me informed.
Josh H. was knowledgeable, professional, and did great work!
Tech was great, friendly and tidy, came right in and got started and kept working til it was finished, was full of information to help us, Greatly appreciated
Saturday call out at 5:30 pm. Serviceman was nice and friendly. He was unable to unclog the drain, but offered lots of information on how to proceed and what to expect. Clog was too deep and stubborn for the 100 foot snake. After following advice of first Serviceman and had a clean out added. I had them come back out a couple days later and re-snake main line and all is clean and moving. I had a new Serviceman and he was just as great as the first one, maybe even a little bit better as he was able to get the main drain unclogged and clean :)
Derek Selznick
8 months ago
They couldn’t have done a better job. Showed up on the weekend fixed our main line out of the house. VIP membership was worth every penny.
Joshua Broughton
3 years ago
Service was quick and the technician Paul was extremely knowledgeable and professional. He had us up and running quickly and painlessly. Best of all he was very respectful of our home and went way above and beyond cleaning up the mess, even making sure things were wiped down with Clorox. Absolutely best service in this area. If you want it done right, this is who to call.
Dauenhauer Team was Timely, Professional, Diligent in their problem diagnosis, & thorough in resolving the waste-water cleaning & pipe augering. Technician Ed Wells from Dauenhauer Plumbing precalled & introduced himself prior to arriving at our home. Ed Wells has been with Dauenhauer since 2010. Ed enjoys making the homeowner comfortable with what needed to be done. Ed & his co-worker were extremely careful in ensuring cleanup was top service before departing. We'd highly recommend Mr. Wells & Dauenhauer to our friends & relatives./S/ CM Smrt, COL, USA (Ret.)
Kristen Bryant
2 weeks ago
They stayed late their second day, like 10pm, to make sure the job got finished. They were great!
Gary did a very nice job on a complex remodel. He was easy to work with and stayed late to finish.
Daddio Fingerson
3 months ago
Tiffany Frost was very professional in her interactions with us during the installation of our new systems. QUick and efficient service! Great job.
Polly Raisor
6 months ago
David did a great job and he had my water back on in record time. I did not have any water for 3 weeks. Being a senior women in my 80's has really been rough. Thank you for sending such a nice young man to get my water back on. I will definitely recommend him to all my friends. Thank you again and God bless all that works for this company.
Christine Schneider
7 months ago
Our plumber was very professional and very speedy. Explained everything that could possibly have to be done before he started.
Very pleased with this company! Tom Drexler canceled my appointment on me last minute, leaving puddles of water in my basement. I called Dauenhauer and they sent a technician out the next morning to replace our water heater. He got there right on time when he said he would, and had my water heater replaced in an hour tops! Will definitely use this company again.
Randall Kunkel
2 years ago
I am very pleased with the work done by Alex and Becca in my home. We had a slab leak, and had to have the plumbing in our entire house re-routed. Alex and Becca were very professional, and were very considerate about not cutting up our walls too much. They choose the routes very carefully for the re-route and I was very pleased with the results. It wasn’t nearly as bad as I thought it would be, and they finished ahead of schedule. Every time I use Daunheauer, I always get a great professional plumber, and their customer service is second to none. I will absolutely use them again.
We decided to go with this company on recommendations from someone. Our appointment was from 8 to 10. They called at 9 and said they were 30 minutes out. At 10 when no one called or showed up my husband called to find out the problem. A representative finally called back and said the technician did not have the equipment. We explained to them the problem when we made the appointment, which was a drainage problem in the bathtub. She would not give a time when the technician would be out. My husband asked if it would be 20 minutes or six hours, she said she didn’t know. We ended up canceling the appointment and wasted half the day waiting on the technician. Will go with another company in the future.
Karen Blevins
2 years ago
Jeremiah was very professional during the time he was in my home. He advised me on what needed to be done in order to repair the plumbing issues I was experiencing and informed me of the cost before beginning any repair. He was both friendly and efficient.
Kim Schauder
5 months ago
We were initially impressed by the speed they sent a tech out and the communication the tech had with us prior to arriving and during the diagnostic visit. This company quoted us $600 for the repair above the $118 charge to come out and run the diagnostic. They then didn’t return any calls to schedule — I called 4 times and no one called me back. In the meantime, we had another company come out and they fixed it for $150 including their diagnostic charge. Our experience was terrible and I do not recommend.
Teresa Cowherd
4 weeks ago
I am a repeat customer of Dauenhauer Plumbing. I like the fact that the plumber did not pressure me into getting my job done. He had all the parts in his truck. He finished the job a little earlier than quoted. I feel at ease that my leak is fixed and that I have a 1 year warranty. Anytime I want something done right, I contact Dauenhauer Plumbing.
Austin explained clearly the nature of our problem and all the possible solutions. He was clear about the difficulties he might encounter, so that we would not be surprised. Pleasantly, he was able to do the work for slightly less than the original quote.
Michael Clair
3 months ago
Thomas arrived when he said he would. He quickly diagnosed the problem that was causing the leak. He kept us informed about the leak and what caused it. He gained our permission to make the repair. He was cordial, professional and a knowledgeable. We would highly recommend Thomas to our friends and family.
Eric arrived earlier than expected which was a wonderful surprise. He explained Everything he was doing to my husband found the burst pipes quickly and repair complete…
Chris and Gerald worked quickly, but carefully, to get my problem solved. Chris carefully explained the procedure they would take. The explanation was well done, since even I could understand the problem and their solution to it. Both Chris and Gerald were polite and affable. So far, the repairs seem to do the trick.
Sonia Wright
7 months ago
Dauenhauer is the best! Ryan was prompt, courteous and very professional. We are always satisfied with their work. :-)
Lawrence Hunt
3 weeks ago
Very very pleased with our service. I highly recommend Dauenhaur plumbing.
Candice Starks
6 months ago
We had a water heater gas leak. The culprit...old, faulty water heater valves. Our Dauenhauer tech, Austin, was great! He installed new valves and thoroughly checked to ensure gas was not seeping through. Austin provided exceptional service, quality craftsmanship and didn't inflate the service cost. We couldn't be more pleased. Thank you Dauenhauer and Austin!
Very professional, quick, polite. High Quality work. They were able to work me in on the same day as my request. Good, honest people!
Excellent experience! The technician, Bill diagnosed the ac problem and made the needed repair. He also explained everything to me and answered any questions I had.
Cynthia Lineberger
a month ago
Had several faucets to be changed out, and happy with the way everything turned out! Professional and they cleaned up nicely afterwards. Very satisfied
Eric Kaba was very prompt getting to the job as this was an emergency situation with drains in the house all backing up. Once he got there he was very professional and courteous, explaining what he was doing to fix the problem.
Shannon Whitt
3 months ago
Mark was one of the nicest and most polite people we have had in our home. He was professional, knowledgeable and did an excellent job repairing our leak. He is just a great guy and does very good work.
Isaac Vonderwell
5 months ago
Rob Lopez was very helpful and willing to share his insight and knowledge. He provided tips and information regarding efficiency for heating and cooling my home.
John did a great job . He called before arrival. Was on time . Analyzed the problem quickly and gave us a quick fair price to repair . He cleaned up and showed us pictures of the problem and the repairs. Very easy to talk to . Highly recommend John and Dauenhauer Plumbing.
Regina Hancock
6 months ago
Welp! Dauenhauer has now loss my business when you reschedule and you have an elderly customer waiting until when you feel like coming and don’t show up at all. I called and now they will have them call - appt was 10-5 and still no tech! Ridiculous!
Brandon Hoke
7 months ago
Thank you so much for coming out so quick and getting my heat fixed right before the cold weather hits! Excellent service and very professional. Would highly recommended to my family and friends and will be using them for all my future needs. Happy holidays!
Ronnie Mullins and Brandon Chun were outstanding to work with on our gas line hookup needed for a vented gas fireplace kit purchased elsewhere.
Michelle Schofield
3 months ago
Jacques was awesome. Friendly, professional and explained everything. Would highly recommend him and Dauenhauer!
Kinnereth Hernandez
6 months ago
Working with this company was completely amazing. They were on time, my appointment date was a reasonable timeframe, and when they arrived, they gave me a concise quote. Josh is a great technician. The work was done exactly 2 years ago, I paid cash, and I have not had a problem with my plumbing services that were completed for my washer ever since.
We had an issue in the 2nd floor of our home where all the pipes came together. Daelyn Shirley went out of his way to explain the issues and the steps he was going to take, he could t have been more professional. He took no time at all and made sure everything looked as good as it did when he showed up. We are going to use Dauenhauer for all of our issues moving forward and will ask for Daelyn if they ever have to come back out.
Nelson came out and did a great job with our blocked up pipes in the basement. He was friendly, knowledgeable and efficient. We have used Dauenhauer for many years and will continue to do so. Nelson, like all of their agents, was professional and got the job done. Recommended.
I had an after hours call. I was told it could be late in the morning before a technician could arrive. Jacob Wilkerson came maybe 3 hours after I called. He fixed my problem. He was very knowledgeable. I am satisfied with the work performed and not having to wait all night for someone to come and fix the bad leak under my sink.
Katerina Voeltner
6 months ago
Very knowledgeable about the service. Came to our home & Accessed the situation and devised a plan to replace our main water line outside from the meter at street level and coming all the way inside to the main shut off valve. Showed up the next day and had the job done in less than 5 hours. They kept us informed throughout the whole process. They were polite, efficient and know what they were doing. I would definitely recommend this provider to anyone!
Joseph Walker
a month ago
Nathan did a good job fixing my kitchen sink. Turned out it was easy but he stayed with until it was fixed
Price was reasonable
On time, did great job, cleaned up.Nice to take care of emergency on water heater.Appreciate the serviceMark performed for us.Very organized.Will request to use him for other jobs in the future.
Brian Wizkil Hall
a month ago
Kyle did a great job. He was timely, professional and friendly.
Mary Alice Greenamyer
3 years ago
Extremely Professional yet very friendly. Came in, assessed the situation & worked up a quote for me. Each procedure was priced out separately, so I could chose which one(s) I wished to have completed. Made sure I understood completely what the issues were. Completed the job quickly. I would definitely recommend both John & Johnny.
Shawn Pollock
3 months ago
Reasonable price for exceptional work. We had our entire house switched from copper to PEX. The service techs were polite, professional and finished the job ahead of schedule. I will definitely call again with any plumbing need we have.
Travis Stanton
5 months ago
Jacob and Cody were great. Had a new HVAC system installed. They arrived on time, were very polite, explained everything to me and answered any questions I had. Pleasure to have over. Very professional and knowledgeable.
Kaitlan Quinnell
2 months ago
5 Stars is just not enough. I have a great history with this Company.
They are Professional, very quick to respond and very customer friendly. I signed up for the VIP membership and will always refer any friend to them. aka Awesome.
Jenny van Lunteren Wood
4 months ago
Pierce Fields did a great job with duct cleaning. Nice, efficient and professional. Thanks!
Jennifer Williams
9 months ago
Check up was very professional and explained the issue with my furnace and thermostat thoroughly. He was extremely helpful in working out the best solution for my problem.
Harris Yussman
2 years ago
This time we had a Sewer Line back-up problem - probably due to roots in the pipes. Dauenhauer Plumbing fixed the problem in a timely and professional manner. Andrew was exceptionally polite and represents his company well! This is the 3rd time we have used them in the past 3 months on 2 different homes, always reliable and reasonable. We highly recommend this company for any of your plumbing needs.
Sandra Hogue
6 months ago
Jacon was a God-sent. The damage to my home is extensive and will require much time and effort to put back together. Jacob was professional, kind, understanding, and knowledgeable about the needs of my home. I appreciate him. He didn't know it how much I needed his energy and positive spirit. Thank you.
Drucilla Vettiner
a month ago
Represented the company very well..personable, professional, and knowledgeable....quickly assessed the situation and got right to work...we are very pleased with his attentiveness to detail and his knowledge....represents your company well
Michael Church
3 years ago
I called at 5:00 pm and at 7 the same day they were at my home. They were prompt, courteous and very professional. The work was professional looking and very reasonably priced. Jason was good to work with, I would recommend Dauenhauer Plumbing.Thank youWillian E Church
Tamela Faulkner
2 days ago
Great experience working with Neal Hamann. I would definitely request him next time.
Mat Moore, you provided me with the most excellent customer service! I am truly grateful that you had the patience with me to answer my many questions & my “oh oops” moment when I remembered that we had a utility sink drain stoppage issue that you serviced & fixed, too. Great job! Good work! Great Customer service skills! THANK YOU!
Great company our service tech Nelson was prompt courteous. Came out on Sunday morning and fixed us up would highly recommend.
Michael Knight
7 months ago
David Boston and his team were awesome. Prompt, professional and knowledgeable. They took care of our water heater and saved the day.
Clint Banning
10 months ago
In June I called them to service my Air conditioner. They replaced a $5 capacitor. I signed up for their $20 monthly membership that was sold by the on sight technician to get 20% discount over my $105 part. He said it was cancel anytime . I've let my membership run for 3 months without using it. Called today to cancel and they told me there's a 1 year contract which is not what I was told. I called today, patched thru to multiple customer service people to be told by manager Alex Tanner that they will not cancel my membership without refunding my discount. I told him ok cancel my membership, ask to charge me full price for my $105 part but credit the $60 in membership fees that I have not used. I signed no contract. I told them I don't want to rip them off and I don't want to be ripped off. The difference should be that I pay for the full price of the part ($20, I offered them $40...double what my discount was to just cancel my membership). They refused. He claimed it's like buying insurance... That's crazy...I didn't buy any insurance and signed no contract, have no brochure. I told them to cancel me anyway and I will be charged the full price of original part, plus the wasted membership fees that were worthless with the decision to never use them again. I told manager Alex I would spread the word on the Scam Dauenhauer runs and the horrible customer service that they do.I recommend you find someone else that doesn't do this bait and switch. I would not pay $20 for 1 year ($240) to get a $20 discount on a part. I just wanted to be fair but they can't beIt is a shame to find what a scam they run. Dauenhauer should find a better customer service manager that is more fair and not lose long term potential customers.
Amanda STONE
3 months ago
Bill Thomas was super kind and professional. He explained to me the issues of what my HVAC system had.
I'm sneaky Kirk
3 years ago
Alex Taylor was the most professional person I have ever met. He was so polite, answered my questions and concerns. He explained everything in detail and was absolutely awesome. I never post reviews but this was a review I was excited about. My toliet backed up into my tub in all my bathrooms. That's gross and very scary. It happened on a Saturday night. Scared to death this was going to cost in the thousands, I was so wrong... Dauenhauer plumbing is definitely a company that will not take advantage of you. I was so impressed it was so affordable and professional. I absolutely love love love this company. Awesome people and awesome company. Thank you so much for everything you guys rock!!
Austin was very polite and professional. He was very knowledgeable and got the job completed quickly. I'm very happy with the results.
Sherri Langdon
a month ago
Once he got a truck that didn't have problems the job went very quickly. I was very happy with the job done. Thank you Austin.
Nathan was very honest and explained everything that was wrong. He did great work would recommend to anyone for plumbing concerns.
Responded very quickly to my issue. Communicated clearly the cost estimate and what to expect. Nice young fellows. Thanks for getting us taken care of!
We had a backup in our basement drain that we noticed on a Sunday evening. Thought it was a clogged toilet but ended up being in our main line. Keith and the other gentleman were both very professional, arrived in the timeframe we were told, and had the clog fixed in less than 30 minutes. I liked the fact we got a photo of Keith before he got here. They helped us in our emergency fix on a Sunday and they are both appreciated. Will recommend them and will use again if needed.
jackson ledford
4 months ago
I made the appointment on Wednesday and it was fixed on Thursday. They came inn, diagnosed the issue and had it repaired in under an hour. Both gentlemen were courteous and professional!
Shaun Lendrum
4 months ago
We appreciated the quick, friendly response we received from Larry. From all observations our repairs we required were all completed in a professional and timely manner! We have no hesitation in recommending Dauenhauer Plumbing!
Jeff Gerkins
8 months ago
A great experience with Dauenhauer. Receptionist is courteous and professional. Technicians arrive on time, are knowledgeable, courteous, and just overall people you can trust. I won't hesitate to call Dauenhauer again.
Rachel E. Buehner, Ph.D.
7 months ago
Jacob did a quick job of diagnosing the problem, fixing the previous plumbing company’s error, and getting this job done well. Absolutely marvelous work! 100% recommend!
Gas line replaced to my gas fireplace.
Mark was amazing personable, professional and pleasant to do business with. I will be requesting him for all my natural gas plumbing needs!
Tom Mckeehan
4 months ago
I called and had someone come out on a Sunday to look at my heat and air. My experience with the people working there wasnt bad, they were very polite and they came out promptly. The charge for the trip out on a sunday wasnt bad considering it was after hours, and was a little over $100. The tech also I think did an excellent job with his diagnostic work. He seemed very knowledgeable and correctly diagnosed the problem, which was a faulty motherboard. You may wonder why I am giving a 2 Star rating vs a 5 star rating. Well, the reason is they wanted to charge over $1500.00 to replace it. A lot of people wouldn't question this, but to give an idea, the part only cost $300 plus tax and shipping. Now I turned down their services because I am not afraid to work on things and it took me about 1.5 hrs, which mostly involved me researching and watching some videos to ensure I did it correctly, but it was extremely simple. It would have taken at most 30 mins for a trained tech to do this job. So they wanted to charge me about $1200 in labor for a 30 min job. If you include drive time, add an hour at most to go pick up this part and drive out to my house, but I still dont see how to justify 1200 labor for 1.5 hours.... Now I understand people want to make money, and I also understand people want to get paid for their expertise, but this price tag was just plain GREED. I think a more reasonable price should have been somewhere in the $500-600 range, meaning 300 for the part and 200-300 for labor. 1200 for 1.5 hours is the same as making 1.6 million dollars a year working 40 hours per week. Imagine if I wasnt capable for doing it myself, how someone making 30k a year would be able to afford something like this. Just crazy greedy.
Stephen Waters
5 months ago
disconnected old gas dryer and connected the new one, and installed a new gas shut-off valve at the dreyer
Brandon and Dauenhauer were wonderful. My husband and I were kept informed at all times. Repair work was always explained prior to the repair. We received email, text and verbal notifications when they were on their way or an appt had been scheduled. The company I work for has always used Dauenhauer and even the owner for his personal home, now I see why.
Charlie Wooldridge
3 years ago
Alex Taylor was wonderful. He was friendly, knowledgeable and respected the animals in our house. I always thought I had a septic tank for my sump pump. But after a thorough review of everything here we concluded there was no septic tank. So he was able to run a large snake through the sewer line and cleared the clump of roots that was causing the problem. I will definitely recommend Dauenhauer to everyone I know and especially Alex.Thank you.
After arriving on time, being very mannerly, observing the COVID-19 guidelines, explaining how to solve my water pipe issues, an excellent finished product was produced. My worker did a professional job and I was totally pleased. Thanks to your company for such a great experience.
James Shawgo
5 months ago
Great service and professional work. Took the time to explain the work needed and did it in a timely fashion. I am glad that I chose Dauenhauer.
Shannon Mackin
6 months ago
David Boston came out to fix a leak in a crawl space. Other companies said they would have to cut a hole in our floor to get to it but he was able to locate and repair with no issue. Very friendly, nice, informative and professional and competitively priced.
Todd Herrmann
2 years ago
I had to have them come out and inspect something that a home inspector said needed to be replaced. They were on time, called 30 minutes before they got there. When they showed up they were courteous and professional. I took them to the basement to show them the water heater plumbing that the inspector said was not to code. They looked at it and said he was mistaken that if it was a gas water heater it would be in violation of the code but ours was electric and he said that it was done to code. He also pointed to the green inspection sticker that was done on the house when it was built confirming everything was right. I also had to have him verify that there was no leak on the main water shut off valve on the house as the inspector said there was. I had never seen any water dripping and there was no sign of a leak had ever been there. He looked at it for a few minutes and explained there was no leak but the inspector may have seen what looked like a leak when he shown his flashlight on the chrome valve and the lighting reflecting could have been interpreted as a water drop. He notated both things on the paperwork as not being issues and went on his way. The two guys who came to the house were very progressional and quick in their work. I think the one guys name was Frank but I can not recall the other ones name. I would recommend them again.
Angie Phillips
2 months ago
My dad needed his water heater and shut off valves replaced… Great!!!
This company has always offered prompt professional service for us. Their service professionals are very knowledgeable and fully explain the process and costs.
Dana Holt Harper
2 years ago
We had our water heater go out on a weekend and within 24 hours we had a brand new one up and running and for much less than what we thought it would be. Eric showed up on time, was respectful of our home, very polite to us and worked quickly to have us up and running once again. I will highly recommend them to anyone who has any plumbing issues.
BryanandJaime Chapman
4 months ago
Excellent service by Jeremy on Saturday trying to safely unclog the drain and realizing that other equipment was needed to help us. Mat returned Sunday, cleared the sludge quickly and professionally. Very personable guys. Highly recommend both of these gentlemen if you have a plumbing need.
Jacob was very professional and courteous. He did an excellent
job. Thank you, Jacob.
Connie Robinson
4 months ago
Tiffany was very professional she showed me the before and after pictures so I could see what she had done to make the necessary repairs.
Came same day I called. Quickly found the issue with the units. Gave me estimates to repair and also to replace. Jason was professional and friendly. Keith who installed was on time. He installed the entire system quickly. Everything was explained to me and asked if I had any questions. I highly recommend their services.
Robert Powers
3 months ago
Jeremiah was very professional, courteous and did a good job!
Thomas Myers
6 months ago
Very professional and knowledgeable and eager to help us resolve the water problem. We were so happy that they got to us before our scheduled appointment.
Alexandra Brown
3 years ago
Needed repair of a “flush o meter “ tank system . Called on Thursday night and they were out the next day! Kept me abreast of where they were and what time they would be at my house through texts and phone calls! It was wonderful not having to sit around my house all day waiting like I normally have to with service providers! Adam ( our service tech) was knowledgeable and very pleasant. He got in got the job done and was finished in no time! Price was very reasonable! Will definitely be using them again if the need arises! 5 stars😉
Bill came in on time. He is professional and thorough in his inspection of our heating/cooling, and patient explaining the technical terms. Besides, he offered advices on better maintaining the units. We are satisfied with his work.
Hannalore Clause
4 months ago
Frank was great - very professional: explained the problem and went to work right away.
Jean Marie Bell
3 months ago
Katie was very professional and helpful. Appreciate her replacing our kitchen faucet.
Alice Woodrum
4 months ago
Great people. Wonderful job. Feel it has been completely taken care of.
Solange Minstein
a week ago
This is the third time Ive used Daunhauer, and certainly NOT the last! All three techs Ive worked with have been professional and extremely reasonable. Theyre always pleasant, honest, and upfront. They will also show you, within reason, maintenance tasks and troubleshooting one can do on their own. Id HIGHLY recommend Daunhauer for their plumbing and HVAC!
Cobert Gabehart
a month ago
On the 4th of July we were having a large cookout when our A/C went out. In 40 min my tech was here and ready to work. He completed the job and save the day! So thankful for my tech Rob who definitely knew what he was doing and was extremely knowledgeable. Thank you Rob!
We contacted this company, after having a great experience in the past. We called about a plumbing issue that we had for the past 18 yrs. After several attempts, Zach was able to fix our problem. We were extremely grateful! If we ever have another issue, we will request him! 5 stars!!!!
Dauenhauer simply does not care if its a warranty job. Ive had 2 warranty job experiences and both times couldn't care less. Infact after the first time one of the employees called me to chew me out for not saying they were awesome. I wouldn't recommend Dauenhauer
Donna Dillihay
3 years ago
We had an emergency on Thanksgiving weekend. Even though they were very busy, they put us on their list and didn't put us off to another day. Their office staff answered our calls for status while waiting, quickly, accurately and helpfully.Their specialist came after an already very long day of work. He was cheerful, knowledgeable and friendly. He quickly evaluated the situation, brought in the right tools, worked quickly and solved the problem.He protected the floors using foot covers and cleaned up after the job was done. He checked everything was in good working order and even cleaned up an extra hair clump in the bath drain that was not the primary issue.We will definitely use Dauenhauer again and recommend them to friends. Thanks for a great experience in a trying time!
Sean had been to my house previously and had warned me that I was going to need a new hot water heater. He was right! This was right after the severe cold snap in the area and I had expected to have to wait for service since I knew they were busy. But Sean was able to squeeze me in and completed the job in one day! Both Sean and his helper, David, were quick, efficient and left no mess behind. I highly recommend!
steve herhold
2 years ago
Dauenhauer Plumbing came in and quickly identified the leaks and asked for confirmation each time he had to cut an additional piece of drywall till we found the leaks. He was fantastic and had the pipes repaired in less than 30 mins once we found the multiple leaks. Highly recommend.
Had a problem with the temperature on the hot water heater. Sean came out to fix the problem and didn't even charge. Also reviewed some other problems. Highly recommend Sean for your plumbing.
Cindy Knaster
2 years ago
Ed and his assistant took the time to talk with us about our concerns and explain what they saw as the problem. Their proposed solution was far less invasive to our house and yard than any of the other quotes we received. Looking forward to working with them on implementing that solution and other projects.
Wonderful!
Plumbers were very knowledgeable
and speedily fixed a stressful problem
involving a flood of water in my basement.
Christopher Baker
7 months ago
Noah Donaldson was very nice, efficient, respectful and professional. Fixed my problem super-fast! He is a very valuable employee to Dauenhauer!
Jude Timmons
3 months ago
I called about an outside faucet leak and Chris showed up within an hour to repair it. Immediately detected the issue and replaced my outside faucet and the indoor plumbing connected to it. The repair and replacement was quick. Plumbers like him are the reason I always use Dauenhauer.
Mary Whiteside
2 years ago
My dishwasher water pipe leaked and was not up to code. Mr. Beal was very courteous, professional and most of all fixed my water pipe! The price was very fair. I would definitely use this company again!
Patricia Nuckols
7 months ago
Called Dauenhauer for plumbing in the shower. They did a very neat, clean, job and it looks very nice and neat.. Would highly recommend this company for their customer service and professionalism....
Gwendolyn Young
2 months ago
Very a knowledgeable about what he was doing good customer service
Jered Richardson
6 months ago
Fast and friendly. Took them about an hour to locate and repair the leak in the water meter line. Definitely recommend!
Courtney Ferreira
3 years ago
Moved into a new home and needed a water heater replaced immediately. Dauenhauer was able to send Jamie out same day that I called. He looked at the space and water heater in question, provided us with a quote and a few options as well as price difference in each option. He was not pushy. We decided to move forward with the replacement and he came back the next day to replace. Very quick service and price in line with what we expected.
Matt Biggs gave me a quote on a stack and plumbing replacement for my bathrooms and was honest and fair. Just a good dude. Better prices than other companies I had come out and he didn't try to blow smoke and tell me I needed work done I didn't.
Mr.Nutter was as nice and as courteous as he could be. I’m 100% satisfied with the job he did.I will recommend him to anyone I know that needs service.
Fast. Efficient, honest service tech explained things in a no-nonsense easy-to-understand manner. Same day appt. It was just a very nice experience, from start to finish. Even sent me a text with a picture letting me know who my technician was so I knew who to expect!
I could not be any happier with the service I received from Timmy at Dauenhauer plumbing. He was my hero today! Timing was perfect, he was friendly and knowledgeable, answered all of my questions, did an amazing job in no time at all. Plumbing issues are scary, and he immediately put me at ease. And the cost was very reasonable. Will definitely be using this company for all future plumbing needs. Thank you again Timmy and Dauenhauer plumbing!!
Mr. Lopez was very nice and professional. He explained what he was doing and why. He arrived during the timeframes established and completed the work as quickly as possible.
Rudy Moeller
9 months ago
The installers preparation for this project was lacking. A tool was missing from the truck, so start time for the project did not occur until 10:30am. By late afternoon, it was determined that a thermostat and fuses were not on the truck, so both installers left for a 75-minute shopping trip to Lowe's three miles away. As a result, installation was not complete until nearly 8pm, causing us to forego our planned night at the theater. Installers were pleasant enough, however.
Robert Engelhart
2 months ago
Austin installed a new faucet that was extremely difficult. He stuck with it and did a great job.
Dawn Sullivan (Kenee)
6 months ago
Thank you so much for everything did a wonderful job very pleased and will surely pass on to anyone your services
Lynn Skillman
3 months ago
He did a great job. He explained everything well . Very nice and polite.
Frank and David were extremely efficient, did excellent work and were very pleasant people to boot. Both are the kind of gentlemen who take genuine pride in doing the job right. Your project can’t be in more capable hands. I highly recommend them!
Dan was very professional. He provided us with excellent service. I highly recommend Dauenhauer Plumbing.
Stephanie Allison
3 months ago
Response time was excellent. Jacob did a wonderful job. Will definitely contact again if/when needed.
Patricia Hall
2 months ago
The company I work for we use them all the time. Great service great people great company.
Marvin was wonderful! Very knowledgeable and efficient! Marvin gets 5 stars but all else gets 1! However scheduling this visit was a nightmare!
sally makin-britton
5 days ago
Ed and Caden were so very nice! Kept me informed on the progress. Cleaned up afterward! Great Company & Great Employees!
Professional. On time, went out of his way to assist. Made sure to repair what was needed. Left me with information should the problem arise again
Darren, the salesman, was very knowledgeable and informative. He took time to cover all our questions and concerns and was very helpful. Their technician, Bill, was efficient, knowledgeable and very forthright with his assessment. Bill was actually the one that sold us on purchasing the new a/c unit from Dauenhauer by sharing his observation of the company's strong work ethics and integrity. We look forward to working with them.
The overall experience was great from start to finish. The phone operator that took my initial call was courteous and friendly. Matt Pendygraft who serviced the call was professional, knowledgeable, quite pleasant and very polite. He did a great job so good on him! I found the charges to be reflective and fair for the work. I am quite pleased all around. Thank you!
Whitney Boles
6 months ago
Dauenhauer sent a plumber to my home the same day I called. The plumber, Jeremy, and the customer service representative I spoke with on the phone were both very helpful and professional.
Maria Verganza-stephens
2 months ago
I loved the plumbers that came to help me and my kids daelyn and Noah are the sweetest people ever help me understand everything they was doing and completed their job. I can't thank you guys enough 😊
Steph Hochstedler
2 months ago
Awesome service !! Was very pleased with the job also very polite and helpful would recommend to anyone needing plumbing
charlotte davis
2 years ago
They service guy was very polite and knowledgeable of the products. Did not pressure me into making a decision right there and then. He allowed me to take time and think about it, but I do believe that I will go with them. His name was David Edwards he is a keeper.
Sarah Raymer
2 months ago
Joe is the absolute best! He called ahead of time, showed up when he said he would and was able to diagnose and repair our plumbing issue! As a Realtor, I will be referring him and Dauenhauer to all my clients, friends and family! Thank you Dauenhauer for hiring the best!
Sharon Gruber
9 months ago
Our tech, Katie, was thorough, kind and warm. We had two non emergency issues but annoying issues which she corrected quickly
Can't say enough great things about my experience with Daunhauer and how happy I am with the service provided by Nick M. My sewer main was stopped up and I had called another company at first.. they charged me $80 to come out and tell me I had a blockage.. (that's why I called smh) then wanted to offer me 3 levels of service ranging from $600-$1300 to resolve the same issue.. I then called Daunhauer (only charged me $400) and I'm glad I did, it was obvious that Nick was more concerned about getting my issues resolved, than trying to stick it to me because I had an emergency situation.. thank you Daunhauer for being customer service first over maximizing profits when someone has an emergency..
Kara Hershenow
a year ago
We had an emergency plumbing issue happen late into the night & Dauenhauer showed up! Our technicians name was Mark, and he was wonderful. He was friendly, efficient, and upfront about costs before he even came to our property. Mark was at our home until probably 2am getting the problem fixed. We are so thankful! We would definitely recommend them to anyone, especially in an emergency situation.My dad, back home in MO, is a plumber. He said the pricing was also very fair pricing for the work that we had done & it happening in the middle of the night.
We found out we had a gas leak at 10pm, we called Dauenhauer and within an hour Austin and his team were at our house. They had located the issue and had the repair done in no time. We're so used to getting jerked around pricing since our home is over 120 years old and requires A LOT of TLC with repairs; We were insanely happy when we were presented with the invoice. They were fair, friendly and honest. We will always continue to use Dauenhauer for all of our plumbing, heating and air needs!
Christy Russell-Read
2 years ago
Mason was great. He did a great job on our slow-draining sink. He was extremely informative and respectful. He was even good with our old dog. He gave us an estimate on our outdoor faucets and we arranged to have him come back for those repairs.
Juaquez Lewis was professional, on time and very courteous! He did a great job and was very pleasant.
Thomas Hester
3 years ago
Dauenhauer responded to my request for service immediately sending a service representative out the same day as my call. They were punctual and kept me informed about when my representative was on his way as well as supplying a photo with name. Johnny did a great job and my house was spotless after he left. I can not even think of any area needing improvements-the whole experience exceeded my expectations. This is my third time using Dauenhauer and it won’t be my last. Each time has been a great experience.
He repaired a toilet which has been giving me issues for several years. He was great, repaired the toilet and the faucet. Everything works great and I’m very happy. We always call Dauenhauer for all of our plumbing issues. They are always fair, professional, and thorough.
Not only did the gentleman fix the issue, he took the time to show me how to be proactive with minor plumbing issues. I appreciate that approach and for that reason and for the fact that the individuals are efficient and professional in their manner, I call them to my home and pay the additional service charge to Scottsburg!
Robert Sparrow
2 months ago
Extremely poor communication! They came out for a water heater issue on a Thursday and said they didn't have the right part. Said they would order it from Ohio and have it Tuesday. Tuesday came and it took 3 calls from myself to finally learn that they did not have the part and did not know when they might.When you have been without hot water for a week, the least they could have done is be pro active about communicating their inability to get the needed part. I could have already called someone else and got hot water again.They left us hanging.
Sherrene Mills
3 months ago
Robert was awesome to work with. Extremely polite, prompt and very efficient.
Anita Winstead
9 months ago
Austin arrived promptly and quickly solved our garbage disposal problem. We appreciate his professionalism and his great work ethic.
Thank you Austin and Dauenhauer Plumbing!
Professional, on time, and honest. Tyler was my technician, he was a great guy. He got in found the problem and took care of it without any hassle. Highly recommend!
Heat went out on the coldest day in 25 years. Response was great, although he couldn’t fix our problem since it was electrical he did tell us what we needed. I was appreciative of Kelly coming out on Christmas Eve.
First time I've used Dauenhauer and I'm satisfied. The techs were very courteous and considerate. Removed and replaced my furnace and air conditioner. Their price was competitive for the same equipment.
Kim Kannapel
7 months ago
Called in advance, was right on time!! Jeremiah was a delight! Knowledge & efficient. Thank you so much for your help today!!
Yvonne Pearce
6 months ago
Kitchen pipe stopped up.
Marvin completed this service efficiently and courteously. He did a great job
patrick bishop
6 months ago
My drain was backed up and they are open on weekends so I called them. They came out within a couple of hours, unclogged my drain.
Thank you.
The plumber was great. The service was great. But the company charged a $10 fuel surcharge because of gas prices and that's just gouging. Gas has to be a tiny percentage of their cost, and $10 implies they traveled, like, 200 miles to get my house. It's just opportunistic price gouging.
Marvin was on time, pleasant, efficient, knowledge, professional, and cleaned up. It was a pleasure to have him and he got the job done .
Anthony Hough
2 months ago
Coty was thoughtful, kind, and considerate. As yet another representative of Dauenhauer PHA, he delivered service and satisfactory outcome to my need. Well done, Coty!
shannon. nuby
3 months ago
The technician, Eric, was very knowledgeable, professional, and polite. He knew exactly what to do to resolve our issue and made future recommendations.
I will be using this company for all my plumbing needs and highly recommend this company. Service was exceptional!!!
Very personable and professional. Did a great job in little time.
David Boston was timely, friendly to a fault, and most highly professional. He explained everything that was being done. I would welcome him to perform work on my HVAC or plumbing systems anytime. He is a major asset to your company.
chad gribbons
7 months ago
Great workmanship in a timely if not expedient manner. Communicated the issue and costs very well, great service. Will recommend to anyone that needs their services. Would use again. Thanks!
Anthony Minstein
3 months ago
David and Tommy did an excellent job replacing my water heater on a Sunday! I called in the middle of an emergency needing unscheduled repairs: they came out 3 hours later and were courteous, polite, professional and excellent. Within 6 hours of my reported emergency, they had replaced the water heater...on a Sunday!
Douglas Wilson
2 years ago
I really appreciated the call, text, and email that my technician would be coming, I loved the email with the bio and photo of the technician. When the technicians arrived they were super courteous, professional and got the job done . They explained everything prior to completion, as I had also requested a quote for another future job. I was more than pleased with the quality of the work and how everything was expedited. WELL DONE Dauenhauer! I will be definitely be using you again.
Rob Oconnell
5 months ago
Alex was very professional and knowledgeable. He diagnosed the problems quickly and efficiently. Great personality. I will ask for him again if any additional work is needed.
Nathan Bellinger
3 months ago
I've had help from Dauenhauer before. This morning I arranged a service call online and it worked very smoothly. I would recommend them to others and will use them again in the future.
Thomas Beynon
3 weeks ago
Very competent, pleasant plumber sent to fix a running toilet. Thank you Coty
Greg Fieldhouse
a month ago
The entire staff at Dauenhauer Plumbing were extremely professional and polite.They were on time,kept us up to date on problems found and additional cost if any and cleaned up any mess they made when repairing the plumbing. The first time using Dauenhauer Plumbing and will be my only go to and recommendation in the future. Best experience we have ever had . They quickly repaired our plumbing disaster.
Joseph Williams
2 months ago
Service was fantastic and explained the issue completely. I would recommend them to everyone.
Corey was very professional and knowledgeable. He answered all my questions and gave me tips on proper upkeep for my new water heater. When MSD came to work on the plumbing pipe issue, he took over me, answering their questions and dealing with them on my behalf. Corey made the entire experience both pleasant and simple.
Frank was a pleasure to work with and did an excellent job. Would call again!
Heating & Cooling side of the company: The techs were very nice people but I wouldn’t use this company for a duct cleaning service again as I was unsatisfied with the amount to dust and debris I had to clean up after them.Plumbing side of company: Had a great experience with the plumber who came out and he fixed our issues fast and we haven’t had any trouble since! 100% recommend for plumbing issues.
Eric did a great job explaining our issue and discovered other problems we need to fix.
Colby had to be creative to fix our faucet and made it happen! Timely and friendly as well!
Rebecca Kline
3 years ago
We recently needed a new water heater. After contacting 3 different companies, Dauenhauer had the best price with warranty and was available the soonest.The plumber, Mark was very patient in answering all of my questions and in giving me 3 separate quotes. After all was said and done, we have a great water heater, with a good warranty, and he replaced our toilet seal.After the first positive experience I called them when our sink wouldn't drain and my snake wasn't long enough to get through the clog.The new technician that came out, listened to me.... I knew where the clog was and he didn't argue! In less than 30 minutes my sink was draining and he on his way.
They sent me two angels from heaven today , they will probably own their own company someday, they are they best plumbing company in the world, I'm putting their number permently in my phone but I will probably never need it they did such a good job , they went way above and beyond , words cannot express how thankful I am for them and the lady who answered the phone was amazing , great office staff , just the best company period. If you need a plumber call them you will not be sorry.
Erik diagnosed the problem, intelligently and professionally. He was very thorough in his analysis. He worked diligently and kept us informed as he completed his tasks. It took longer than we expected because the problem was worse than we thought. We were very satisfied with his professional work performance and his friendly good natured attitude. I would love to have him again, should the need arise.
Friendly and got a big job done much faster than I would have expected.
Dauenhauer is our trusted go to for plumbing, heating and air. These guys are very professional and honest!
Timothy was outstanding, quickly solving 3 of our plumbing problems.
Elizabeth Sedelmeier
2 months ago
Very quick to arrive. Professional and explained the problem to us, that aren't very plumbing savvy :) Thank you!!
Professional & personable... this is a top notch employee for you guys
Stephen White
5 months ago
Excellent service, friendly professionals, personable workers, promptly repaired the leak. Truly enjoyed their visit. Will most definitely recommend this business to others in need. Thank You!! SWhite
daniel flood
2 months ago
Great experience. Highly recommend Josh and the work he does. He came to our house and looked at the problem we had. Came up with a solution and complete estimate. Repair was made and everything turned out great. I will say again that Josh does fantastic work. 5 STARS!!!!!
Danielle Morse
3 years ago
My guest bathroom toilet needed a pipe replaced and to be leveled. After my husband took the toilet off and found it wasn’t a simple repair we called Dauenhauer. They came out the next morning and fixed us up. No mess left behind. Slightly higher cost than we expected but I didn’t mind. The service was wonderful. I really liked the picture sent by email of the actual plumber coming out. We knew exactly who to expect. Great safety feature. The gentleman who came out (Matt) was very nice and although my three year old talked his ear off the was very pleasant and didn’t seem bothered at all.
I have never reviewed a service before. Andrew Fleener just made my life a bit better. He not only fixed all the issues I had in record time but was a total proffesional. Simple as that !!
david schwartz
9 months ago
Jacob was extremely kind, professional, knowledgeable, prompt and easy to communicate with.The installation team of Keith and Khahn were phenominal! A complete removal of old system and installation of new in less than 5 hours! WOW!!! That's impressive! They were both also very knowledgeable and extremely friendly and respectful young men. I'd trust them both with anything they said they could install or repair. Thanks guys!!! You ROCK!!!
Darlene Hicks
3 months ago
Techs. were polite, answsered all my questions and i was sarisfied with the work they did.
I get emails from this company constantly for other people's appointments.We wanted to let you know that Bill Thomas is on the way to 6102 Toebbe Lane, Louisville, KY 40229 USA.We wanted to let you know that Jason Wurts is on the way to 2369 Carlton Terrace, Louisville, KY 40205 USAWe wanted to let you know that Neal Hamann is on the way to 1333 Weller Avenue, Louisville, KY 40208 USAEtcTried contacting not fixed yet
Arline Hawkins
3 years ago
John, the plumber that came to my home was absolutely wonderful. He was very polite, friendly, and professional. He completed the job and left the work area so clean that you could not tell he was even there. John also explained to me what he did and what to expect later. He also told me about my warranty. John is absolutely the BEST!!!
My tenants had a plumbing issue resolved and they said Johnny was very polite and professional. He was earlier than expected as well, which they appreciated. I had massive issues getting through on the phone system, or else it would have been 5 stars.
James Mooney
9 months ago
Thomas responded on time for tracing the source of a shower leak and with a toilet repair. He was knowledgeable, pin-pointed the cause of the issues and helped us solve both issues. I would definitely recommend this plumbing service!
Ronnie Albertson
7 months ago
Gary Gividen Jr. was a very professional technician & extremely nice plus very detailed oriented... kept us updated on repairs etc.
Mike did a great job replacing my old cast iron pipes. I had a couple estimates and his was by far the most affordable. He told me it would take a day and they were done early. The work was very professional and it looks great. Thanks Mike.I highly recommend them.Rick D.
Bill arrived between the time he said he would. Sent text and picture before arrival. He was very professional and respectful in my home. And provided advice about future maintenance and all for an excellent price. I am glad I became a Comfy Club Memeber.
Shirley Parker
2 years ago
I was having some joist work done and needed to disconnect the service to the gas and water lines, Mr. Hunter Gallagher and Mr. John DeVore arrived, they were very professional, knowledgeable and courteous, they explained all the details of the work and even installed a temporary water line. which I had not anticipated, but I am so glad that it was done. When I have my service restored, I would be honored if these two gentlemen could perform the work.
Kirk Lattimore
a month ago
Tim Hiser-Hall diagnosed the problem and provided an estimate of the cost in a timely manner. He and his apprentice were extremely professional, informative and patience with the number of questions I had for them. He provided additional information for other plumbing related issues to be addressed in the future. Excellent customer service.
They came out and was professional took care of the issue
Very satisfied with the service I received! Josh was quite professional, efficient, and helpful in trying to avoid the problem in the future. I'm glad I am a VIP member with Dauenhauer
Unprepared, multiple trips, issue still not resolved... Multiple calls, poor customer service 3 different trucks, 4 days and the kitchen sink does not drain. (Well it drains 1 gallon in 3 hours) after it was ( repaired)
I felt my technician Eric Yost was very professional, knowledgeable, friendly and trustworthy.
Leigh Ann Gahn
6 months ago
Jacob was just the most knowledgeable plumber. I really admire his calm demeanor and his confidence to fix the clogged washer line He did a wonderful job. He explained what he was going to do and did exactly that! I will use him again !
Jacob arrived right on time, surveyed the problems and priced the proposed work. He fixed one problem on the spot, then scheduled the job for two days later for my convenience. On the day scheduled he called ahead, arrived on time with an assistant and the parts needed for the work. In less than 2 1/2 hours they replaced flawed piping and hard plumbed a kitchen sink and garbage disposer drain lines, replaced the wax seal for a toilet, removed and replaced two through-the-wall outside frost proof faucets, and cleaned up the work area to a shine.All work was done for the quoted price, which was less than expected. Jacob is a highly professional, competent plumber, and a person with whom you would want to work. We recommend him highly.
Bennett Duckworth
2 months ago
Jacob arrived early and swiftly fixed a drain pipe clogging issue. He also offered helpful advice.
KAREN NICHOLSON
10 months ago
Andrew hill was our technicians name. He was professional, courteous, and very nice. He fixed our issue with in 45 minutes of his arrival. We had another plumbing company give us an appraisal for 12000.00 dollars. Thank you andrew.
Ruth Mcnamara
7 months ago
Jeremy was personable and professional. He remained patient even though he ran into problems with the repair. It appears the leak is fixed - time will tell. THANKS JEREMY!!
Kara Haughtigan
a week ago
Coty was great and took care of several problems quickly and efficiently. Everyone we interacted with was professional and respectful. I would definitely use again if needed.
Yolanda Fish
5 months ago
Technician professional and on time. Very pleased with install. I would recommend again.
Tyler was great, got here quick, diagnoses the issue and had it fixed in less than 20 minutes
Sales person was flexible, patient, and accommodating. Installation team was easy to work with, very careful and double checked items such as did we in fact want the new thermostat that came w the system (no) before just proceeding. Very pleasant and professional team from start to finish.
Terrible. The guy acted like he didn't want to be there. As soon as he looked at the toilet he said we will need to call the company and reschedule for the next day. He wouldn't give a estimate, kept saying $200 for this, $180 for that. Eventually emailed us one estimate when he was supposed to email two. Used the company previously but not anymore.
Teresa Stinebruner
5 months ago
Very professional. I had multiple jobs done in 3 separate bathrooms. All issues were fixed. I would recommend this business to everyone. I'm very happy with all of his work.
Dennis Stevens
6 months ago
Hi Thomas, thank you for coming out and your quick response. You did a great job. You called and texted me, which I appreciated. You were very professional in your assessment of my problem and explained to me what needed to be done.
Thanks again, Dennis
Eric Caudill
3 months ago
Eric Yost our tech was on time and very efficient. Removed old water heater and replaced with a new one within 3 hours. Also helped unclog a slow draining bathtub when asked. Very friendly service and much appreciated!
We had a broken valve on a bathtub knob on a Saturday afternoon. The person who answered first said they could come between 5-11 p.m. but called back right after to say they had someone available and Bret the technician arrived in less than 45 minutes. He was extremely helpful and got the immediate situation taken care of right away, another person will need to come back to install a new faucet on Monday. We really appreciate the professionalism and good work.
Danielle Williams
5 months ago
David Boston installed a back up sump pump at our home. He was very professional, knowledgeable, and was able to answer the questions we had.
Kaitlin Franklin
3 weeks ago
Twice this year we’ve called Danhauer, once for our hot water heater and for a plumping clog - both times I was super happy with their service and everyone was really nice and down to earth! Thanks y’all!
We had a pipe burst due to the cold and made an appointment for a tech to come out and take a look. They set our appointment for window of 11am-5pm... never saw them. The company eventually called around 630 and hung up when we answered the phone. Didn't answer when we called back. Never heard back from them or received a message, voicemail, or email. When we called the next day they were completely unapologetic and didn't even bother to complete the appointment. Extremely unprofessional and we're still without water in our kitchen. Not to mention we lost an entire day waiting around for no one to show up. Don't waste your time and call a different plumber.
Adam Swiergosz
4 months ago
John Foster was prompt, gave guidance and was an overall great experience.
Emily Stoller
3 years ago
Cody was kind, thorough, and knowledgeable. He fixed our plumbing issue quickly and triple checked to make sure everything was working correctly before he left. He walked me through what the issue likely was before giving me the quote and everything went really smoothly. We scheduled our appointment online last night, received a phone call verifying the appointment this morning, and Cody called me when he was on his way. It was a smooth, easy process and I especially appreciated that they included a photo of the technician that was coming as it made me feel much safer during the appointment.
Appreciated Coty’s workmanship & willingness to install the fixtures in my preferred color and especially to update the washing machine shutoff valves from 30 years ago. Good work, cleaned up behind his work. Very pleasant personality. Thanks.
Dawn Pennington
a month ago
Eric was great, professional, prompt and did an amazing job. He is truly someone you want to work on your home. Definitely recommend Eric. He is one of the best we've ever seen!
From the after hours response to the constant contact to let you know when they would arrive Dauenhauer is by far the best around. Austin was not only professional but went out of his way to secure the parts needed to repair our injection pump on a day when the parts houses are closed. After getting the parts needed he returned and had our plumbing back up and usable in short order. There is no need to call anyone else if you need something repaired anytime of the day or night.
Our water heater, which was older than most of the people reading these reviews, finally decided to go to light. When it was time to replace old Methuselah, we called Dauenhauer. They came out immediately, gave a reasonable estimate, and scheduled a prompt replacement service. David and his lovely assistant arrived timely and ready to work (and I mean WORK, that thing had to weigh the same amount as a small elephant). They installed the water heater promptly with not-so-much as a speck of dirt on our wood floors and white carpet. I was able to enjoy a warm bubble bath within the hour! Adulting is hard, make it easier on yourself and give Dauenhauer a call.
Bill was a very professional and congenial individual. Found him to be extremely knowledgeable and highly qualified technician. One of the best technician I have ever dealt with.
Miller Brown
9 months ago
We got a same day appointment. Donnie contacted me when he was on his way.He assesed the work, gave me a quote prior to starting the work. He completed the work quickly. He cleaned up. It was a bit more expensive than I expected.
Megan Oleksa
3 months ago
Austin was very professional and explained everything he planned to do prior to starting the job. He kept me updated on his progress and showed me pictures of what he had done, as well as explaining the next steps for monitoring our problem. Highly recommend!
Jacob was friendly and I trusted his recommendations. He cleaned outside coils, replaced a pound of freon, and he went back to your office and picked up 2 filters for the furnace. I was very pleased with the service he provided. I would, however, recommend in these days of Covid that employees wear masks.
I younger man helped me snake the pipes in my basement and did an excellent job. He appeared knowledgeable and made the process quick and easy. I would definitely use this company again.
christopher spears
3 years ago
Could not be happier with the service. Jack was incredibly professional, friendly and knowledgeable. It was a pleasant surprise when he called to let us know he would be arriving early. He told us what the issue was and our options to repair it. The cost was reasonable and he was fast. We highly recommend them!
Special thanks to Jack M for doing a great job on our homes plumbing - always friendly and in good spirit, even after a long and difficult day. Dauenhauer offers great prices, great workmanship and a great team of people. Their estimates are definitely the most sensible and economical I have encountered. They also don't try to pressure sell or scare you into selecting their service over others. I highly recommend them to anyone.
Kane came within the appointment time frame and let me know he was on his way. Polite and efficient.
Josh came out and installed a new faucet. Great work, efficient, and quality service.
Dustin was exceptional. He was professional, courteous, and on time. He kindly explained what needed to be done, priced it out, and proceeded in a efficient manner. He took the time to educate on what he was doing. We definitely will use Dauenher Plumbing again!
Robert was very timely, professional, courteous, friendly and efficient. Great job in an emergency situation .... called early in morning and job was completed mid-day.
Sandi Schroeder
3 months ago
This company is very responsive and professional. My technician was friendly, professional and experienced.
Eric Nicodemus
a month ago
We have used Dauenhauer many times over the years. Their team is responsive, very experienced, and provide an excellent customer experience.
Andrea Essenpreis
2 years ago
I am always very impressed with the service from Dauenhauer Plumbing and Jeremiah was no exception! It’s difficult to find plumbers who will work with commercial needs like grease traps, especially on an emergency basis. Jeremiah got us back up and running as soon as possible, and was personable, professional and communicative during a stressful time for this business owner. Thank you SO much!
Jennifer Stratton
2 years ago
I just purchased my home in October 2020 and there was some plumbing issues. I called Roto Rooter in December 2020 to clean the lines (wish I would have called Dauenhauer instead). Anyway, while cleaning the lines, RR found a crack in the pipe. They gave a crazy expensive quote so I decided to shop around. Not only was Dauenhauer the best price, they responded super quickly, explained everything to my husband and I and really went above and beyond to fix the pipe for us. They didn't even remove part of the fence (as originally expected). Instead, they dug under the fence! So awesome! I will definitely be using them again and will recommend to anyone who needs plumbing repairs. Thank you Dauenhauer! You guys rock!
Robin Faulkner
3 months ago
Ezra was there when he said he would be and he was professional, knowledgeable and got our issue diagnosed quickly!
Jason came promptly fully explained what the problem was and answered all my questions as to what he recommended I do. He was a great representative for your company. He spoke well of the company and I had every reason to trust him. His work was totally satisfactory. His personality was perfect for the work he has chosen. You should be proud of him as a representative of your firm.
Yolanda Chandler
2 months ago
Jason did a great job, and he was very knowledgeable.
larry schaaf
4 months ago
Mark Letner was professional, friendly and did great work. He did a good job explained what was wrong with the sump pump and performed the work in a timely manner. I highly recommend Mark.
Anthony Anderson
6 months ago
Mr Lopez told my wife that we needed a new furnace for over 5000 dollars when all I needed was a blower motor what a rip off that's why it's always good to get a second opinion I saved 4300 and it's working very good
Scheduled an estimate on a Saturday and three hours later had a new water heater installed. Seamless process. Eric was prompt, professional and wonderful to work with. Dauenhauer has gained a repeat customer!
Kim Schroerlucke
8 months ago
Tiffany was the consummate professional and very respectful. She explained everything she was doing in understandable terms. She educated me on the functionality of our systems. She told me up front how much the assessment would be. I would use this business again especially if it's Tiffany.
Jeremiah Vanmeter is the plumber you want. He was so respectful with a great attention to detail. He is willing to go the extra mile for you and very willing to answer questions along the way. I would highly recommend Jeremiah for all your plumbing needs.
Nelson was very polite and professional. Pricing for the work done was fair and they were very clean and efficient. This was not my first time calling Danhauer for a job in my home and, if any new issues arise, they're still my go-to.
Richard Vincent
8 months ago
Dauenhauer Plumbing representatives (receptionist, plumber/ Ryan and dig team) are all very courteous and professional. They explained everything up front (including charges) and fix the problem (sewer backup) in a timely manner. I would highly recommend them.
Michael Hooper
8 months ago
David Boston did a great job.
I felt price of $3700 was high, but, installation was quicker than I expected.
Timmy Sorrow
3 months ago
Austin was knowledgeable, sympathetic, competent, kind, and thorough in his work on my kitchen sink pipes and faucet. He diagnosed the problem in seconds and got the parts to not only fix the leak , but to fix the faucet so that future problems might not occur. We thought he was the best representative you could possibly have! Thank you for sending him to our home.
Brendan Bonner
9 months ago
Neal was polite and professional he explained everything to me he is efficient and works hard he really helped me out with this repair and made sure everything is great
Rebecca Huber
9 months ago
Technician was very prompt, polite, and thorough. I was happy with the service. I called three plumbing businesses and he was the only one who not only returned my call quickly, he also already fixed the problem before I even received a call back from the other businesses. Thank you.
Frances Simpson
5 months ago
John knew right away what the problem was. Had the needed part on his truck and was able to install it during this service call. So why then did he have to come back the next day and put the other part in that I had ordered. After that my water stayed warm.
Russell Smith
2 months ago
I had a leaky outside faucet. It was repaired quickly and professionally.
Rusty Cheuvront
2 years ago
Professional and knowledgeable. Went above & beyond to explore, review plumbing issue and solved problem. John has provided service at my house and has always been professional & in today’s job, had to change the original plan due to unforeseen issues... it adapted & made it work! Really appreciate his work!
Meiah Bailey
8 months ago
After another company did not offer good economical solutions, I got your company and the young man was very professional and knowledgeable and offered me a solution within my coverage expense and was back with all correct parts and done on time when he said he would. I am sold on this company for any future home issues I may need.
Gladys Smith
8 months ago
Excellent repair work. Have used Daunhauer for many years now. We will continue to use them as the future calls for it. Always responsive and Noah was an excellent repair person and very knowledgeable. Thank you for his service.
Jacob was very professional and understanding of my situation!! He explained very thoroughly what he thought needed to be done and replaced to help maintain the life of our HVAC system! Would not hesitate to recommend Jacob as your tech when needing service!! Thank you Dauenhauer for employing such compassionate knowledgeable techs as Jacob!!
Susan Browder
2 years ago
We were very pleased with James Johnson’s work for Dauenhauer. He was very precise in tracking down the origin of the leak in our house which wasn’t easy to find, and was concerned about doing the least damage possible to our walls. The holes he did have to cut were very neat and as small as they could be and he did a excellent job of fixing both our leaks. He was very pleasant and explained everything well. We will definitely ask for him the next time we have plumbing problems!
Dauenhauer has a web-based appointment service however they do not honor any appointments made that way. So about 24 hours before my appointment which I scheduled last week using the web, I was called to say no one was coming but could probably come 3 days later. I let them how unhappy I was about this but they were indifferent at best and let me know the website didn’t really matter -despite text confirmation of my appointment time. So I would consider them dishonorable in terms of their commitments. Thankfully the repair is a minor and I don’t have to trust them with something significant
Kyle Wiseman
7 months ago
only reason it wasn't 5 stars is they were so busy my friday appointment turned into Sunday. but a huge credit to Gary for getting it done on a sunday.
Frank replaced our water heater today. It was a tough job in a tight space, but he got it done. He was very pleasant and professional. Great job. We have hot water again. :)
Michael did a very professional job on the install. He also ordered a really nice unit. I have been a Dauenhauer customer for about 20 years now. He does a great job for the costumers and the company.
JezziAnn Kelley
2 weeks ago
Josh was very knowledgeable, he took the time to make sure I understood. It was a good experience.
Deanna Babcock
2 years ago
Very nice & professional. Got a technician scheduled as quickly as they could. He came about 2 hours into my 4 hour time window, which was great. Andrew was great, was in and out in under 10 minutes and told me how to prevent the problem in future. I will definitely be using Dauenhauer in future.
Kristen Comeau
6 months ago
Jacob Nelson Bass was amazing, he got the job done in reasonable time, was professional and courteous. we appreciate him here at the Indian Ridge Apartment Office in Shelbyville.
Great experience had a toilet valve that broke when I was trying to fix a leak. I had enough and decided to call a professional. Eric was great very professional and detailed.
Katie Wurtsmith had come out to fix a toilet for us at an Urban Outfitters. She was great! She called before, during, and after work was conpleted she briefly gave all details of work. She was so nice and thorough. I have never spoke to a women plier, I'm glad I have gotten her. She was great! I'd recommend others to ask for her when doing a job!
Barbara Forbes
3 days ago
Colby was great to work with. He communicated to me all I needed to know to make a decision about the gas line. Big thumbs up!
Jacob was great and took care of our issue!
Michael Galante
2 years ago
John was very prompt and very courteous too. . He thoroughly explained how he was going to repair the repair to our tub and did a great job. Highly recommend using Dauenhauer.
Really took care of the issue. Fast and very professional.
Jackie Gibbs
6 months ago
Clinton was amazing! I am so glad my son recommended this company!
Overall not very pleased with the work done by Ronnie and the helper, but after reading some of the other post here, I can only give 1 stars today.Reason why is this job cost $389 to replace an outside water spigot that they had to cut out a 10x10 hole in my drywall to reconnect everything.Probably a $50 dollar part, but they didn’t even offer to fix the drywall as part of the repair cost or even at a added cost option, no insulation pushed in the area nothing.One would think at that cost it would have been included or even offered with the repair as an added service, but it was not!So I’m let with a nice hole in my wall until I can get it fixed.The outside spigot wasn’t anchored to the brick either with screws or even some dab of concrete mix, it has some play in it.Bummer!
Avery_nicole890 saffell
9 months ago
I had to have my package unit replaced after 20 years. The team was so efficient and made sure I was pleased before they left. They were very friendly and very knowledgeable. I would recommend to anyone. Thank you!!
Corey did a nice job. He was professional, did a good job explaining what needed done, and did quality work. He followed the COVID procedures at all times. Was slightly disappointed that he had to leave for parts when I had given a description of the faucet when I scheduled the service.
Annette Greenwell
a month ago
Wonderful experience. Mark was friendly and knowledgeable. He completed the job quickly and proficiently. He explained everything that wad needed.
Aukram Burton
7 months ago
Dauenhauer Representative connected the outside gas meter to a new natural gas generator. He was very thorough in accessing our situation and provided a solution to get the job done. We are very pleased with the excellent service Dauenhauer provided.
Was having HVAC issues. Called that morning, they had a service tech coming out between 2 & 4. They text me around 9:30 and said that a tech had become free and could head my way. Tech arrived 30 minutes later and the job was done shortly after. Great service!!
Paul Stillwell
3 months ago
Kane was friendly, professional & made our problem go away.Great job!Thank you
Was very satisfied with the work Randy Roeder performed on our bathroom toilet. Very knowledgeable and explained what needed to be done. Price was great. Replaced flange, ring and reset it for under $300. He had it done in about 30 minutes. Had called them this morning and by this afternoon our toilet is fixed. Highly recommend this company !
George Adkins
3 months ago
Marvin Brown did an excellent job. Professional, efficient and timelymanner. Explained what he was doing. I'll use them again.
Marina Dolzhanskaya
2 years ago
Jacob was very professional and knowledgeable. He explained the issues as well as the functions of parts that needed to be changed. There was no pressure to spend more than we could afford. Overall great experience, would recommend.
We had multiple leaks under our kitchen sink and a bad garbage disposal. Called Dauenhauer. They came out the same day. Adam was our technician. He was awesome. Great customer service, did great work, and he even estimated the job almost to the minute. We couldn't be more pleased.
Nancy Pennington
5 months ago
Nathan was prompt. He seem to be knowledgeable and he was very polite. He knew what to do and very swiftly completed his task. I was very pleased. No wonder you guys are ranked A + with BBB. Thank you very much.
Joseph Merrick
6 months ago
These men Keith and Khan were polite listened and easily gotten together with. Very short installation times which speaks of their competence and professionalism! Friends like this I could use, Joseph
I was again impressed with Kyle. He is very knowledgeable and professional, does what he says he will do and very friendly too. Highly reccomend!
Kristina Russo
3 years ago
Jacob Wilkerson from Dauenhaur came by to unclog a shower drain and did an excellent job! Was very efficient, professional and friendly. Before he came out I discussed the issue I was having with a customer service representative who was also very helpful, kind and professional. This is a great company and I would strongly recommend them to anyone!
David Logsdon
3 months ago
Ron and Austin quickly diagnosed the problem. They were professional and explained what the problem was. They fixed the issue’s in a timely manner.
Frank Marsili
9 months ago
Dauenhauer is always great, the only company I'll use. John DeVore was an excellent technician. Highly recommend!
We had a new Carrier AC and furnace installed by Dauenhauer. They arrived on time and were done early. The work area was cleared of the old furnace and condenser. They made sure that the system was working properly and trouble shoot a small leak in the compressor valve. We were happy with the quoted price and the installation.
Friendly, honest, and rapid diagnosis of problem (failed by another company twice)
Wouldn't do repairs. Said there where bed bugs in furnace. Me and my husband didn't see any. Had to get another HVAC company to fix the problem. Will never use this company again.
Jacqueline Welding
5 months ago
Before starting the work, Josh carefully listened to information about the problem, explained the process of fixing it, described possible hazards. The drain blockage was cleared, and the area of work cleaned of debris. Professional, thorough. - Mary Catherine Welding
Perry Puckett
2 years ago
Chase was very kind and professional. He explained the unclogging process thoroughly and made sure I knew exactly what he was going to do. He cleaned up once the job was completed. He had a trainee with him and I observed as Chase did the work. He explained things in detail to the trainee and was an excellent teacher. I would recommend Chase highly to anyone who needs help with their plumbing.
Judy Stout Hupp
2 months ago
Jacob was very nice and very knowledgeable. He showed up ahead of schedule. He did not get irritated at my stupid questions and he answered my questions so I could understand. I greatly appreciated the quick response!!
Eddie was very professional, and pretty funny. He had the heat running in no time. Would recommend anyone to use him or the company in general. A+++++
Rob was great, courteous, professional and very pleased with Rob. However, Dauenhauer's 24/7 emergency service is non-existent even for VIP customers.
Rebecca Copeland
3 months ago
We were due to close on sale of house the next day. The moving company moved washer and there was standing water in laundry room floor, I callled and they sent Jacob Wilkerson out same day. He repaired the washer valve. He was professional, repaired the problem quickly. Dauenhauer never disappoints.
Michael Bedgood Work
9 months ago
Tiffney was very nice, helpful and kind. Above all very profesional. She was also very knowledgeable. Dauenhauer is lucky to have her. Thanks Michael and Tracy
Danny Fackler
2 years ago
Brandon was courteous, professional and prompt. He took the time to make quality repairs and didn’t leave until job was absolutely complete. I appreciated his good attitude and great skill.
Very knowledgeable and advised the steps in getting this repair started and done.
Clinton Stratton and Jared Jeffries replaced the water line from the meter to my basement. They were respectful of my property and worked as an efficient team. I would recommend Dauenhauer based on my experience with Mr. Stratton and Mr. Jeffries.
She was amazing. So appreciative of everything she did for us to get everything flowing again.
jennifer ayers
2 years ago
Matt went above and beyond in helping us with our plumbing issues. He helped coordinated what we needed with MSD- always checked in to let us know the status and came over when more work needed to be done. Very knowledge and was dedicated to fixing our issue that was very complex. Thank you Matt!
This was my 1st time using Dauenhauer Plumbing, and I was definitely surprised and pleased. From calling to schedule an appointment (I didn't have to leave a message and wait for a callback, someone answered the phone) to the surprise that they could come so quickly. I had the option of same day, next day or whatever day service I needed. I didn't have to wait a week. Andrew was the one who came to my home. He called to let me know he was on his way with an estimated time of arrival. He was very professional, nice, friendly and informative. He went over the work order and pricing for my approval and completed the job very efficiently. Pricing for the services was very reasonable and I am very pleased with my experience. I will definitely be using this company for all my plumbing needs.
amber rodriguez
2 years ago
Timothy was professional, knowledgeable and got the job done. Another company came 2 days prior and could not figure out how to complete the job. I was left without the use of my sink for 2 extra unnecessary days. I highly recommend him. He needs a raise in my opinion.
Barbara Greer
7 months ago
The plumbers had to come Saturday and Sunday to complete the job, due to the need for additional equipment. That was no problem for us. The gentlemen were great, and we're pleased with their job. If our reply does not post, it is because we cannot post on any social media forum.
Calvin and Robin Robbins
9 months ago
Ricky was on time, professional, extremely knowledgeable, and fast. Repair cost was fair and great value. Would recommend him and Dauenhaur plumbing anytime, all the time.
Kathy Corbett
3 months ago
Tyler is very professional, took time to explain things in detail, courteous and punctual
Overpriced. $3,500 for a water heater. I learned the hard way, but they charged way over market value. Always get a second opinion. They also aren't a local company they seem. Don't call Dauenhauer at any hour.
Outside water pipe repair. Very good service, I'd highly recommend.
Jonathan Burton
2 months ago
Edit Review: I was a satisfied Comfy club member for over 2 years until a bad experience left me feeling like just a number. I spent at least an hour on hold. I have been and am currently being ignored by management and I have not had a filter replaced that could be damaging my unit which is by their standards in great condition for over a month… not sure how a company can operate like this and feel they are providing a service. Called 3 times and asked for any simple resolution and was told a manager would reach out to me but I guess they actually just don’t care. Dauenhauer you earned this bad review and I didn’t want to write it but feel the need to warn others: great employees, bad management.Jason Wurz came out to help with my A/C. It turned out to be the capacitor and he educated me on what it meant and how common it was. He gave me good general information on how to maintain my HVAC and helped place my mind at ease. I think very highly of now and also even more highly of Jason Wurz. He was awesome, very down to earth and a straight shooter. Didn’t attempt to upsell me anything I didn’t need and told me all about the comfy club benefits. If I need HVAC work in the future I will call and ask for Jason.Thank you,
Frank was prompt, polite and knew how to look over our problem, diagnose our situation and correct the problem. He was very particular as he did his work. Would certainly ask for him if I had another plumbing problem!
Michael Pusateri
8 months ago
Fantastic job taking care of a nasty problem. Showed up quickly, clear communication, went above and beyond to make the needed repairs. Absolute professionals.
Josh had us back up and going in no time!! Water wouldn't shut off called another company who never showed , called these guys and within hours was here and fixing the problem, Thanks again for the quick service!!
Yuris Bendiks
8 months ago
I recently hired Dauenhauer to install a complete HVAC system in my home and was incredibly impressed with the level of professionalism they demonstrated throughout the entire process. From the initial consultation to having the new unit up and running, their team provided excellent customer service every step of the way.The first thing that stood out to me about Dauenhauer was their knowledgeable service team. From start to finish, Jacob (who drove to Etown all the way from Louisville) made sure that I was informed of every decision being made regarding my new AC and furnace units. Their technicians took time to answer all of my questions and explain why certain parts or services were necessary. This level of detail made me feel like I could trust them completely with this major project, which is something that I value highly when I hire any type of contractor.Dauenhauer does not sacrifice quality for price either—their rates are competitive and fair for the type of work they provide. It’s also important to note that their prices are transparent; there were no hidden costs or surprises when it came time to pay for the job. Furthermore, once my AC and furnace units were installed by Caleb and Shawn, they ran perfectly without any complications or problems—it definitely added value to our home!Dauenhauer really stands out when compared to other companies customer support teams. As soon as I had my new AC and furnace units installed, they gave me a detailed guide on how to use and care for it properly so that it would last as long as possible. They also answered any additional questions I had over email quickly and thoroughly. And if ever needed help with anything related to my system in future, they have promised round-the-clock support so that I can get back up and running at any time!Overall, working with Dauenhauer was an absolute pleasure from start to finish—I could not be happier with their service! If you need someone reliable and experienced to install an HVAC system in your home or business then do not hesitate—give Dauenhauer a call today! You won't regret it!
Brandon from Dauenhauer showed up to replace a sump pump. Was very pleased with the quick response (heavy rain on the day the pump died, of course) and his professional manner. The pump was replaced a new valve installed and all for less money and time than I was expecting. Very happy with the service.
Our service tech was Ricky and he was competent and knowledgeable and gave us a good deal.
Austen was highly professional and very helpful. Look forward to doing work with him again and this company.
Madelyn Sterrett
4 months ago
Ryan was personable and fixed our plumbing issue quickly.
Cathy Goodman
2 weeks ago
He is so awesome and easy to communicate with body language. He did a good job. I am really appreciate with him.
Johnny Barton came out to help me with the water heater not filling our tub anymore. He went through some options to get some extra life out of our existing water heater before I decided it was time for a new one. He did not pressure a sale, showed up promptly, and made sure the water was HOT before he left. Nice guy! Great work.
Summer Risinger
a year ago
I called today and I was very upset with the plumbing issues I was having and the lady I spoke with was very rude and kept talking over me . No compassion for my situation and she just kept telling me all of the huge fees just for coming out and for it being after hours. If I could give them a negative score I would. I called Tom Drexler and they were extremely nice and AFFORDABLE! Maybe you should invest in a friendlier staff and affordable prices like your advertising. Just food for thought . Thanks Tom Drexler , you're the BEST !
Our technician Austin did an excellent job! He was very quick and professional. Our water bill had sky rocketed and we were concerned about a possible leak. Austin found the leak very quickly and had us fixed within the hour. Pretty sure we're going to use Dauenhauer for any future plumbing needs, and hopefully we can request the same technician. Thank you dude!
deidre brooks
2 months ago
Frank was knowledge and precise. He followed up with us during the process and was efficient and friendly. Will definitely use again.
Mr. Norberg arrived within the scheduled 2 hour window and provided prior notification of his arrival. He reviewed the work I wanted done and made a suggested improvement to my water pipe arrangement. He quickly installed replacement valves and left the work area clean. I would recommend him to others.
Austin was extremely professional and efficient. I would give him a 10/10 highly recommend for all your plumbing needs.
Joerunjoe Hink
2 months ago
Aidan was responsive, professional and cleaned up after the work was finished. Small snafu at the end but he resolved it quickly
Jake Schwindel
4 months ago
The guys were friendly and thorough. Great job!
Katie W was fabulous. She got the job accomplished quickly, skillfully and was so pleasant to talk to in the process. Highly recommend.
Dorine Dickey
a month ago
Austin was very courteous and respectful as well as knowledgeable. He explained everything to me and put me at ease. His work and professionalism was top notch. If any other plumbing issues arise, I will request Austin. 🙂
Our outdoor pool house toilet got clogged after a girl flushed Pooh and waaaay too much toilet paper late on a Friday afternoon. After trying plunging and dish soap and hot water down sink drains only to have them push the water out of the toilet and onto the floor I surrendered and called Saturday morning and scheduled the appointment.Austin arrived in the timeframe given andquickly assessed the situation -girls who use toilet paper like they take selfies (way too much) keep him busy fixing toilets!Austin was great, very professional and finished quickly.Note to parents: Please teach your daughters proper toilet courtesy. This was an expensive but necessary solution.
Kelly Schroerlucke
2 years ago
Even though it was New Year's Eve and an appointment in E-town took longer than expected, Ron & Chase fulfilled their commitment to us and completed the job, leaving our house at 9:30pm. We were very appreciative of their professionalism and dedication to a job well done.
Robert Cottingim
2 years ago
Fantastic work by Rory on a challenging job replacing my water line. Our yard was very small and had a lot of buried cables, gas and other lines. Very professional, and fair priced compared to other estimates we received.
These guys showed up within an hour of an emergency call and did a more thorough and quality job than I've had in my home in the last six years! It was valentines day in the evening and I have a surgery coming up in two days.I needed immediate help! They gave me every option that was reasonable to completely fix. Great service and nice people to work with who care about you as a customer to make sure your satisfied. Worth every penny.
Freda Hardison
a month ago
He was very kind, knowledgeable and didn't mind explaining what was going on. I would recommend him to everyone.
Eric was awesome! We had a pretty big leak. Since he was finishing up another job & couldn't get to us right away, he called to help walk me through how to turn the water main off so we didn't continue to flood the house. He was quick and efficient at getting everything fixed. We will definitely use Dauenhauer Plumbing and hopefully Eric again if needed!
Travis Fasteen
2 years ago
The price seemed to be very high for the work that was actually done. I set the appointment 2 days in advance for a monday so I wouldnt pay a emergency/afterhours charge, and it was $370 to snake my main drain line 7 feet. They went through a clean out in the basement so access was easy. Wet wipes were pulled up and it was a very quick in and out snake, they did not go beyond that initial blockage. My problem does seem to be fixed but due to price I will go elsewhere next time.
Hats off to Matt, he came out, checked my problem, explained to me exactly what was causing my backup and resolved the issue. He worked tirelessly to get my problem resolved and his service was remarkably favorable. I cried after he left, because I had been experiencing this same issue, repeatedly for 3 yrs. It had become an annual issue. So even during a pandemic, we can still receive good service, from some good-hearted people that still take pride in their job performance. Matt, I love you and pray that GOD will bless you 100-fold for how you blessed me.
Terri Abston
5 months ago
You sent novices to our home, did nothing in repair. They did tear up our creek bridge with their large truck after telling the office to not use the drive but to come in the service gate and property. Then we’re told the Home Serv policy would not cover the repair of the water line. You cost us more to have repaired. Thanks a lot!!
travis stroud
2 years ago
Our kitchen sink had standing water and would not drain. Timmy arrived right on time and was very friendly and professional the whole time he was here. It was a really bad clog and he ended up having to bring in an extra hand (I can't recall his name) and more equipment, but they were able to get it cleared! I really appreciated their willingness to answer my questions and explain what they were doing. I would definitely recommend this crew to anyone!
Robin Willis
2 months ago
They came out to our business gave us a fair quote and performed the work the same day. We continue to use this company over and over. We highly recommend.
Iyashi Healing Massage
a month ago
Nathan did a great job installing an ejector pump in my basement. He was very professional and honest and the job was done efficiently. I now believe the good reviews on Dauenhauer Plumbing are true. Good workers are hard to get by nowadays and Nathan and Kyle were great.
Kim Blinkhorn
6 months ago
Frank provided excellent service and did a great job of installing my new hot water heater.
Clinton and Jared were a great team! They worked hard to unclog our sewer system and kept at it until it was cleared.and pipes were repaired.Highly recommend Dauenhauer Plumbing for all your plumbing needs!
Our service representative, Johnny Barton, was professional, courteous, efficient with solving our issue. Called ten minutes before arrival, wore booties in the house, cleaned our kitchen drainage pipes, and replaced the trap with a removable one. Maybe a little pricey for the work, compared to a similar job a few years ago by Dauenhauer, but will definitely use again! A++
GORDON GHOLSTON
9 months ago
AUSTIN WAS MY PLUMBER TODAY. HE WAS ABLE TO GET TO THE ROOT OF THE PROBLEM OF MY WATER LEAK. I WAS IMPRESSED WITH HIS PROBLEM SOLVING ABILITIES, AS WELL AS HIS KNOWLEDGE OF HIS CRAFT DEALING WITH MY ISSUES. HE ALSO GAVE ME KEEN KNOWLEDGE OF MY ISSUE AND BROKE IT DOWN TO ME ENOUGH WHERE IT WAS EASY FOR ME TO UNDERSTAND. A VERY SMART YOUNG MAN.
Douglas Branstetter
3 days ago
Nick and Austin came out on a Sunday and removed the clog I was unable to reach. Great guys very professional.
Called beforehand and said was on the way. Arrived within the time I was told, and asked about the problem. Explained it and I was asked questions pertaining to the problem. Then told me what needed to be done and went about getting the problem fixed.Fixed the problem and showed pictures of what was going on. It was less than an hour and all was working as it should.
Kyle was such a great worker. Me & my children were without heat out of the blue, i googled 24/7 near me & this was the first one to pop up, and i see why. Kyle informed me of everything that was wrong & he fixed it all without hesitation. i thought it was one simple fix but it was multiple problems & he fixed it all no problems. Was very efficient & answered any questions i had as i tried to watch and learn, Was in & out in about 30 minutes and to top it off it was an urgent call about 7-8pm, he still came... happy holidays kyle!!!! merry christmas and thank you thank you thank you
Robert Wagner
9 months ago
The valve replacement on 10/28 was great. Jeremiah Vanmater was The Best. The person I spoke to on the phone was very helpful and took care of my problem. I would recommend Dauenhauer, and you should be proud of the two employees I worked with.
Bob
Facts Don't Matter
5 months ago
Ricky did an excellent job! Very professional! Thanks again!
stuart bilyeu
4 months ago
He did a awesome job and quickly got the job done
Josh was very thorough and professional. He was on time and informed me on what he needed to do. I would recommend Dauenhauer for any plumbing repairs you might need to make.
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Very pleased with work. He will return to do some additional work in a few days. His assistant was great too! Next please leave the doors closed, b/c the heater was running continuiously. Would recommend.
Andrea Duncan
3 months ago
Very professional and efficient. I had a leak in my crawl space to the outside faucet. I will use them again.
Technician called ahead of time to let me know that he was on his way. When he arrived he gave me details of what exactly he would be doing and what the cost would be. He was very professional and courteous. I would definitely recommend him and his company to my family and friends.
Jennifer Thornberry
2 years ago
John and Jeremiah were right on time within the appointment window. I had several kitchen water problems: a bad diverter causing the faucet to cut off, low water pressure to the fridge ice maker, and a clogged dishwasher hose. They fixed it all - and installed a new faucet I had bought - quickly and for a reasonable price.
Thomas Knight Jr.
3 weeks ago
Fixed one of the leaks from Master bathroom. Very knowledgeable and professional.
Christopher Adamson
6 days ago
Too overpriced. Wants almost $1900 to install a hot water heater when H2O is less than $1400. Ripping people off.
Scheduled an appointment for service on 1/5/23 between 10am and 5pm. I received a call from a technician at 4:30pm asking me if I still needed a technician to come. After a quick conversation with the technician he said he would call me back to confirm an appointment for 1/6/23 between 8am-10am because it was so late in the day. I never received the call back and had to call their office only to be told I had cancelled, I did not cancel, and that they would not be able to reschedule for 5 days.This is an unacceptable way to do business and will quickly earn a company a poor reputation.
Albert Macklin
a year ago
The tech person named Dalton Hadley, was a Godsend. He was on time, very courteous, and was very helpful in helping us resolve our HVAC vent problem. We are thankful to Dalton for his service, and thankful to Dauenhauer for the way they do business, and for having people like Dalton Hadley to represent Dauenhauer Plumbing.
J Hamm (hammbone)
2 years ago
My experience with Dauenhauer plumbing has always been awesome until today. My water heater wasn't working. I knew it was the thermocouple that needed to be replace but I didn't have time to mess with it nor did I feel like working on it. So I called and gave them the model number (to make sure they had the correct part on their truck) and they came out the next day. They guys didn't even take it apart to inspect it to make sure that was the issue. They automatically said I just needed to buy a new water heater... I asked them how to open it up and take it apart to get to the thermocouple to inspect it and they explained, and the one of the guys said YouTube is your best friend. He was right about that. I watched a 5 minute video to see what was involved. I was willing to pay to have it fixed but watched how to do it my self. They told me noone carried the part. After a trip to Home Depot, $12 and 3 hours later, my water is working again! Thats sad that your willing to pay to have something fixed but they just want to turn something small into a big job and charge a ton of money instead of correct the issue the right way. 🤨
Jane Whitener
3 weeks ago
Very professional and on time. We will definitely use them agai!
Scott Stubbs
11 months ago
Austin was a straight shooter. He gave me clear expectations and explained everything he was doing.. as an experienced welder and craftsman i know what it’s like to screw up a weld and fix it… Austin wasn’t satisfied with one of his joints so he cut it out and started from scratch even though it meant staying longer on a Friday. His commitment to doing the job right was refreshing. Thank You Austin and I would recommend Dauenhauer Plumbing to my friends and associates.
Midge Bustos
2 months ago
Very professional and not over priced for work done.
Julie Zoeller
3 years ago
No scenario is five star. 5 stars: The fact that this company is open 24/7. The fact that a human being answered my phone call pretty quickly. The fact that I got a text with a time notification and a picture of the arriving plumber, which is nice. The fact that the plumber had many years of experience.3-4 stars: The plumber came at the very tail end, even after, the five hour window of time I was waiting on the plumber. That makes for a long day of waiting, and rearranging plans.3-4 stars: The plumber was a little bit grumpy, and told me right away he didn’t think he could resolve my hot water problem, but 5 stars for his ability to problem-solve. He turned out to be friendlier than the initial impression.3-4 stars: I thought the cost was a little expensive, compared to the reliable “mom and pop” small business plumber I’ve used for years, but 5 stars for providing this 24/7 plumbing service to our community. It was worth every penny to have the issues resolved on the weekend. Since I already have a plumber I use during the week, I wouldn’t need Dauenhauer on weekdays , but I would definitely call them on a weekend again!!
Elizabeth Dawson
a month ago
Tiffany went above and beyond with her thurough inspection. She saved us from a house fire. Another company installed my unit and she discovered that they did not use a wire nut and had wrapped electrical tape around the wires. She saw and heard the sparks and showed me where the tape was melted. The wires were poking through. It wasn't a matter of if, but when. She immediately fixed this and checked the rest to make sure there were no more exposed wires wrapped in tape. She is 100 percent on top of her game and very knowledgeable about HVAC. I was able to understand everything she explained. I cannot thank her enough for investigating her hunch and saving us from a catastrophic event. I highly recommend Tiffany and this company. Their quarterly maintenance checks have been worth every penny.
Alexander Cameron
3 months ago
Austin was very thoughtful in his approach to our issues.
The job was completed as indicated and no further follow up
was needed. Great job Austin!
Kenneth Thomas
2 years ago
Austin called early in the morning to keep me updated on his arrival. Another call 20 minutes before his arrival. Perfect communication! Ascessed the work...listened to me...made a plan and informed me through out the entire process. I knew the cost up front. Professional and Friendly!!! Randy arrived and supervised through much of the work, that was a bonus. I would not hesitate to use Dauenhauer for any future problems and would request Austin. Timely and Professional!!!
Mending Heart
a month ago
Jaquez, my technician was very knowledgeable and share what he was doing. Jaquez, was very polite and cleaned up very well, leaving the bathroom clean.I appreciate his understanding of his trade and his professionalism.Jaquez is an asset to Dauenhauer Plumbing Heating and Air and adds to quality of service they provide their customers as a service.
Sandra Feinberg
6 days ago
Dylan was very knowledgeable, pleasant person he really seemed to know what he was doing had my problem fixed very quickly and left no mess. For a employee that has only been with the company for 1 year he was very good at his job and went over everything before he did anything, I recommend this company to everyone. Thank you for your good service.
Mercedes Glass
7 months ago
Mason went out of his way to make sure our pluming issue got fixed on a Sunday. He was kind and timely. Defiantly recommend him.
Brett and his associate were on time, they immediately explained what I should expect and got to work.I was initially concerned the two projects would take a longer time to complete. But, I was surprised at how quickly they were finished.
Elaine Zeller
9 months ago
Very pleased. Aidan was prompt & professional. Completed work in a timely manner. Positive experience. Elaine
Our old system bit the dust, so we were prepared to have to have a new system installed. The estimator was very knowledgeable and explained everything very well. The installation technicians were fantastic and explained everything about the new system before they left. Would definitely recommend Dauenhauer Heating & Air and will use them again in the future.
Shelley Tiebens
6 months ago
Nick and his team were great. They were on time, knowledgeable and cleaned up along the way. Nick's team and Danhauer are my new plumbers. Well done.
Daelin was very professional and polite. Didn’t waste any time getting job done. Very pleasant young man.
Megan Miller
4 months ago
Kyle is an excellent technician! He was friendly and he was even able to make it to the house earlier than planned. We requested our dryer vent to be cleaned out and instead, we found major issues. There was a ton of lint blown into our ceiling and Kyle was efficient in cleaning it out and installing a new vent for the dryer. We so appreciate his knowledge and help!
Drew Dingeldein
3 years ago
Our plumber Mason did a FANTASTIC job. He was very nice, professional, wore his face covering while inside our home, and did an excellent job moving our sump pump to another location. Way to go Daunhauer for great service.The only thing we can critique is that the office sent a crew out to mark the electrical and water lines in our front yard when we did not need it. Not a big deal.
Annette Ford
2 months ago
Tiffany is great and very professional. I would highly recommend her.
Eric Yost was phenomenal! He was personable, knowledgeable, and very easy to work with. Overall, he did a wonderful job and we could not be happier.
Magic Muffins
3 years ago
Brad was great! Went above and beyond helping with a overflowing toilet that wouldn’t stop after hours. Love Dauenhauer Plumbing they always go extra lengths to help you when you need it and it’s fixed correctly with the best staff.
Sean provided excellent service to us! He went above and beyond ensuring we would have water again. Professional and prompt service.
Jessica Daniel
7 months ago
I was so grateful to have such a speedy response to my absolute disaster of a plumbing situation. Ezra, the technician, was super respectful and was quick to diagnose the issue and resolve the nightmare I was enduring.
They came same day and replaced our water heater same day. They did a great job and ensured we had the best deal. They are my go to plumbers!
Dauenhauer always provides exceptional service. David McIntyre is always extremely helpful and attentive to our business when there are plumbing issues. The tech, Nate, was prompt, knowledgeable, and very nice. I highly recommend Dauenhauer for your plumbing services!
Chase was professional and kind and fixed my issue with a quickness. Thank you Dauenhauer!
I I Was Happy WITH The service I received from this company. The repairs was done in a excellent way and was very professional. Thanks to the workers and Homserve for recommended this company for the repair. I would use them again.
I am very impressed with Dauenhauer Plumbing. Customer service was polite, I received a text message saying the plumber was coming and subsequently a call from Cotton. Cotton was our service tech from Dauenhauer and he did a great job. This was the only time I have had to call a plumber for my business. If I ever need a plumber again I will be calling Dauenhauer.
Very reliable 👏 and tentative to any issues you have 24/7 ! I had a issue with my water heater. water was coming out the top and bottom a Sunday around 4:30am so called around to different places and no one was opened around that time so I Google and prayed that i would find one and guess what ! My prayers was answered 🙏 I had no clue what to do at this time so I called this company and the representative coached me through the process on how to turn off the water off once that was done she made a appointment for me and gave me a time that they was coming along with a follow-up text the plumber who came to fix it was very nice and patient throughout this process. I strongly recommend this company they're a little pricey but they're well worth the price 😉you know the saying you get what you pay for with this company is the truth so please don't snooze on this company guys!
john chia sr.
2 years ago
Had my old water heater replaced.. Andrew Williams from Dauenhauer Plumbing came and gave me a price. I agreed to it. Next day he started the job he was pleasant and Knowledgeable and explained the process. He did a great job ,no mess. I hightly recommend him and Dauenhauer Plumbing.
My experience has always been excellent service and of good quality. I would highly recommend to anyone
Edited 7/13/23: Dauenhauer Plumbing definitely made this right with us, and I have changed my 1 star review to 3 stars based on their consideration and treatment of our unique situation. Thank you to Brian, Michelle, and Meredith for working with us and understanding our concerns.Original 1 Star Review:Would not recommend this plumbing company. Communication is sorely lacking in efficiency, prices are VERY VERY HIGH, and now they just hung up on me on the phone. Please, for the love of all things sacred, use a different plumbing company.
JonMarie Johnson
4 months ago
Daelyn and Ed provided excellent service and cleared our drain within minutes. The technicians were professional and insured that I was informed of the situation. Will use Dauenhauer again and would highly recommend!
Michael Barney
4 months ago
Mr. Frank Nutter is exceptionally knowledgeable and efficient at his work. It was a privilege meeting and talking with him.
Great job! Prompt arrival and had all materials on his truck. Cleaned up at the end of the job.
Mark was amazing! He was super friendly, professional and genuinely a nice person! He listened to our concerns and made every effort to take care of our home same day. He crushed it and is truly a huge asset to this company. I am thankful he is the one they sent out and hope I don’t need a plumber again for a long time, but if I do, I hope they send him out again.
Robert called pre appointment and arrived as planned. He was polite, clean, and appeared knowledgeable. He diagnosed the problems promptly and resolved the issues very quickly. I would not hesitate to recommend Dauenhauer/Robert to anyone.
1 Month ago I called Bryant Heating and Cooling. the tech they sent smelled like poo, took 3 minutes to diagnose and told me that the furnace motherboard was bad and it would be over $1,100.00 but he could get me a deal that day only for a little over $800.00. Today Dauenhauer came out the tech was clean did not stink took his time and fixed it for the service visit of 59.99. He then showed me what went wrong and how to fix it next time. the service visit was discounted because i was so impressed I joined the Comfy Club and I got a great deal on that too. I'm an old man and can't afford much, I appreciate the honesty and professionalism.
Showed up even a little early, did great work, and very friendly and professional. Would definitely recommend. David Boston was the technician, and he’s definitely a 5 star plumber!
Our technician, Mat Moore was knowledgeable, professional and courteous. He was able to diagnose our problems and replace our water heater within hours of arriving on site. We received fantastic service that exceeded our expectations.
If you want to pay for their gas I guess use them. What a joke. Big company like this begging for gas money. Give me a break.
Kaitlyn Burd
8 months ago
Jacob at Dauenhauer was fantastic! Fast and knowledgeable. He fixed the issue with our garbage disposal in under five minutes -- no mess, no problems.
Andre did an excellent job. He dug up my sewer line, which was very deep,. He took care to protect my trees. He provided information about resources, explained the charges for services, and completed the job in a timely manner during very cold, wet weather. He was very friendly and helpful.
Mary Horecny
9 months ago
We had an excellent experience with Dauenhauer Plumbing today. Our service technician, Josh, was wonderful! Josh was polite, professional and very knowledgeable. He solved our plumbing issues and charged s reasonable rate for his services. We will definitely used Dauenhauer services again!
Shahn Rigsby (Motuvius Rex)
5 years ago
Very positive experiences the couple of times they have fixed my problem. Very fast, easy to talk to and very friendly. Robert was awesome today, by the way. I love our newly fixed pipe that no longer leaks and he fixed it super fast!!Will recommend to anyone needing a plumber.The customer service lady that confirmed my online appointment request was awesome, too. Top notch experience!
Arrived within the window they gave for service call. Promptly unclogged drain about 50 ft down the line.Well worth the price. Especially when THEY explained to my wife what I have been saying for 22yrs about what goes in a disposal and how to use it.
Stephanie Mauk
2 years ago
We had sewer water backing up into utility room. Matt came out on Saturday evening. He was very knowledgeable and courteous. He ran an industrial snake outside and took pictures inside the sewer line. He determined sewer backup was due to fiber optic pipe boring into the sewer pipe. He contracted the responsible people and scheduled repairs. We were very pleased with Matt’s service.
Kristie Paris
3 years ago
The service was timely and efficient. He found the source of our problem and addressed it immediately with complete resolution. Aaron was friendly, and explained things completely. He was very clean is his work area and concerned about leaving things cleaner than they were. I recommend Dauenhauer Plumbing with out reservation.
Shelby Palmer
a month ago
David was fantastic! He talked us through our options and his work was professional and well done. My honey is very hard to impress and he said David did a great job!
Gary Clements
4 months ago
Ricky was an excellent technician who spotted the issue right away. Walked me through how to deal with it on an ongoing basis - calcium buildup. Nick assisted Ricky and was very professional as well. Recommend.
We had them come out to fix our hot water heater. The tech Robert was very through and polite. He was able to show us where the problem was. We went with them to do the replacement because of the high quality service. I will definitely use them again for future service if the need arises.
Millie Walker
2 years ago
We live here in Lexington Ky. Mr. Hawkins was courteous. He followed his companies Covid 19 policy even when I told him he could remove his mask. He gave me prices right up front. Gave me options. He went right to work and in no time my new faucet was in. I would recommend Mr. Hawkins with no reservations.
Nazaret Lorenzo
a year ago
Timmy did a great job. This company is my go to for all plumbing needs at my property. All of their technicians are very professional. They communicate very well and always do and excellent job! Highly recommend.
Rachael Rousseau
3 years ago
While the cost was a tiny bit more than I originally expected. I did get a new water heater that day, fixed everything I was having issues with and was super kind and helpful the entire time he was there doing repairs. Didn't have to worry about a thing! I received a phone call with and exact time he would arrive and he was right on time which was honestly one of the most impressive parts of the entire day! Used water heater last night and was so happy to have everything back up and running again. Very pleased with Dauenhauer and their employees. Great Service!!! Worth every penny.
Mr Bergers was very polite and did a wonderful job ...
Thanks Liz Coalson
Donna Honeycutt
5 months ago
This time we had Austin change out gait valve to a ball valve in case we needed to shut off the water from inside the house. He was very polite and got the job done in a timely manner. Very pleased with Dauenhauer both times we have used them.I had a leaking water heater on Sunday. My husband had gone out of town the day before and I was having to soak up the water in the pan every hour ( it was leaking about 1 to 1 1/2 gallons per hour) being in 55 gallon water heater it was going to take all night and into Monday before it would drain. I had turned off the power to it. I called and they sent Matt and he was an absolute pleasure to work with. He called his co-workers to bring a water heater out (Mt Washington) so that he didn't have to go into Louisville and come back. Meanwhile he drained the old water heater and took the old one out and when his co-workers got here they were able to install the new one. Matt was friendly and he listened to what I told him that I had done and I would highly recommend him. Thanks for a good job Matt, hope you were able to get some rest. Your on call schedule is like mine as a R N was. Thanks again.
Michael Candler
7 months ago
Had these guys install a new HVAC system back in March. Woke up to a house that was 56° this morning and a heating system that isn’t working. Called the company and the best they could do was make an appointment for 4 days from now. I understand that the current weather is extreme and it’s the holidays, but really?! I was warned ahead of time not too use them, now I wish I had listened..
The good: very friendly.The bad: I called Dauenhauer twice. Two plumbers came out. I replaced the pilot assembly for about 90. I replaced the gas valve for about 230. The second plumber broke my old pilot assembly and used the small gauge wire to unclog my water heater during draining. He couldn’t fix anything and charged me about 180. In my professional world, you are hired for a job and upon completing the job you get paid. You don’t get paid for not providing a service.I called Maeser. Their plumber spent and hour and figured out my new pilot assembly was faulty. The old pilot assembly worked fine and had crud on the sensor. The crud prevented the gas valve from reading that the pilot was hot enough hot release gas to the burner. Maeser used a screen and cleaned the old broken pilot off. He had to use part of the new faulty assembly with the old assembly to get it working. This is 7 days in with no hot water. Since Dauenhauer broke my old pilot assembly and a second new assembly would take another week to arrive, I had to use both Together. Thus, I couldn’t return it. Dauenhauer costs me two plumbers, 180 in service, 300 in parts. On top of the Nearly 200 I paid Maeser for actually doing the job right.Analysis: when you have been without hot water for a week, you need someone to do their job, right. Why waste the time with Dauenhauer when you really need help. Call a different plumber that will get the job done. I appreciate Maeser and will personally use them again.Additional: two weeks ago Dauenhauer offered to reimburse 80 or 90 bucks, which I guess covers the part they intentionally broke. But doesn’t do much for the 180 dollars I paid for the companionship. However, after two weeks, no additional contact, no reimbursement. 1440 minutes in a day, my time is worth more than that dillydally lack luster effort.
The technician Cody was one of the most professional people I’ve had the privilege to meet. He was on time answered all my questions and made the best suggestion for my repair that made the best sense. I hope any time I call this business this is the professional that shows up to make my repairs.
Bryan Payton
9 months ago
Thomas did an outstanding job! He worked until almost midnight because he didn’t want to leave without us having water. He returned the next morning to finish the job. He is very professional, does great work, and his work ethic is next to none! Thank you Thomas!!
Caleb Boutell
2 years ago
Called about a clog in my main sewer line. The guy was very professional and understanding. Never once complained even after he got completely drenched from head to toe in sewer water when the clean out popped off due to the pressure being built up in the pipe! Felt so bad for that dude, sorry again Jeremy hopefully you got to go home to a nice long shower after that!!
Helen E Fidler
6 months ago
Tyler was wonderful at getting the Furnace parts installed and repaired! Great job both times! This was done via Home Serve Warranty. Thank you!
The technician said there was no high power to the unit and did nothing else. This a gas unit and doesn't need high power. The 110 power is working but unit not coming on. The problem was not addressed, now I had to call someone else in.
Brent Salomon
2 years ago
Ronnie ran a new gas line to our kitchen range. He did a great job. Communication was great, he was on time, job was completed and he left and cleaned up so good you’d of neverKnown he was there. Highly recommend for any of your gas line needs!
Steven Hughes
2 years ago
Brad was very professional and courteous. He was able to accurately pin point as well as fix our issue in a more than timely manner. The emergency service call center (Jackie) were also very nice and understood and cared about my wife and I's needs despite it being 2:30 A.M. very professional company with a high standard service highly recommended.
Rebecca Reed
5 months ago
Eric was incredible! If I need anymore plumbing work I will request him. His work was thorough and professional. He didn’t cut any corners and stayed very late making sure the job was done properly. Eric is definitely an asset to this company.
On time, professional, great communications, and thorough. Job was completed in a timely manner. Will use again.
Barbie Carter
4 months ago
Anthony was great - polite, helpful, explained things and helped me find the most cost efficient fix.
Excellent experience with this company as always. Professional, courteous, informative. Earlier than anticipated which was a bonus. Thank you Andrew!
I am thrilled to write this positive review for John Foster at Dauenhauer Plumbing. His expertise and professionalism were evident from the moment he arrived. John efficiently and skillfully completed the task of hooking up the water line to my fridge. His attention to detail and precision left me with complete confidence in his work. I highly recommend John for any plumbing needs, and I am grateful for his exceptional service. Thank you, John!
Tim Cantwell
4 months ago
Sean K. installed a water heater for us in a timely and professional manner. He answered all my questions and found us the best value for our needs. Would definitely recommend.
Sandy Branham
3 years ago
I’m very pleased with the responsiveness of their service. I was noticed via text & email to confirm my appt. & they provided a photo of who to expect. Once they were on their way Andrew called with an ETA. He was polite & answered all my questions. *Side note-I’m not commenting on the “value” because I didn’t pay for their service. Dauenhauer is one the service providers for Home Serve which I pay for through my Louisville Water Bill. I have never used this company before but based on my experience today I would trust to use them again
Marcel Radzaj
3 months ago
We had a persistently leaky shower, and we were prepared for the worst since the cartridge valve was already replaced and still leaked. When Josh Hamilton came out he didn't have an easy time right away, but never gave up. He was able to localize the leak, and fix without us having to replace any pipes. Thank you Josh & Dauenhauer team, great work.
Called me 1.5 hours prior to be appointment. I was still at work and unable to answer so they canceled me. Didn’t even leave a message. The online booking said they would call 30 min prior to arrival so that’s what I made myself available for. Left me hanging without water. Won’t attempt to use again. Do not recommend.
From the moment I called ( on a Saturday afternoon late) , I was impressed by the gentleman who took the call and setup the appt for the next day. He was very professional and helpful.Colby, the plumber, just completed the work on our shower. He, too, was professional, explained the work he did completely and was tidy as well as friendly.This was our first experience with Dauenhauer Plumbing but we will always call your company in the future for our needs. Many thanks.
Jean Anne Clyde
2 years ago
We experienced TWO flooding events in the span of 12 hours. The second occurred in the middle of the night--1:30AM. We phoned Dauenhauer at the suggestion of our regular plumber, and they actually answered the phone(!), then called back in a few mins with news that a team of two was wrapping up, and would call us before heading our way. Our wait time was about 2 hours; but when they arrived, Keith and his assistant quickly determined our sump pump was damaged beyond repair, and replaced it in short order. In addition to their expertise, this team was professional and courteous as can be, leaving us with peace of mind. We are so grateful!
Very positive experience. Marvin called within the arrival window I'd been given to let me know he was on his way. He was very knowledgeable, professional and helpful. I appreciate the tips he gave on everyday maintenance we can do to improve the health of our plumbing. Highly recommend. I was able to get a same day appointment for a clogged kitchen drain.
Brian Strickler
a month ago
The technician was an absolute professional and quickly fixed the issues with my plumbing
David Carter
6 months ago
Jacob is professional and worked hard to assist us with our plumbing repair. He went out of his way work with Home Serve to resolve our problem with an old pipe that needs to be replaced. When Home Serve declined the work order for the replacement of the pipe, he scheduled a follow up appointment for the next day to clear the clog. Before he left he spent time explaining the issues with the existing drainage problems to me and my wife and guided us on some issues that we need to consider if Home Serve agreed to replacing the clogged pipe in the future. Dauenhauer Plumbing is a quality company and Jacob represents their high quality standards and service.
Shanelle Phillips
5 months ago
Jacob was very professional and quick will definitely use their services again
Lee Chamberlain
7 months ago
We were very impressed with this company. They came out over the weekend to resolve an issue with our shower. The tech communicated very well, and gave us several options for the repair. He focused on fixing the problem right but not costing us more money. We'll use Dauenhauer again!
Daelyn was very polite and very efficient.
Mark Letner was super helpful and very informative as to why and how he was going to fix our problem. Awesome guy. A+++
Matt Moore came to my home after 9pm and was extremely professional and helpful resolving the issue we were having. I was impressed at the responsive and timely manner in which he arrived given how late I called. I would highly recommend this company and this Service Tech to anyone for their plumbing needs.
Debra Dickerson
3 months ago
Gary Gividen replaced the bathroom faucet in an old pedestal sink. He explained the process and completed the install without issues. He's a very nice young man and did a great job for us.
Janet Rittenhouse
3 months ago
Jacob was prompt and professional. He quickly fixed the outside faucet and then went to work on the two faucets we needed installed. He worked diligently until he was done. He did not get to finish cleaning up but that was because we had to leave.
Today Pierce and partner cleaned my duct work and return air vents! Very punctual, professional, friendly, and efficient! Thank you guys, will call Dauenhauer when needed!Also Tiffany Frost was here to clean fan on the furnace! She too, very professional, friendly, and efficient. Thank you so much! Will call Dauenhauer again when needed!
Phyllis Wilson
2 months ago
Very professional customer service. He was very knowledgable about the the installation of the type of faucet had purchased. Installed in timely fashion.
Delinda Parrott
5 days ago
Showed up in a timely manner, diagnosed the problem, made necessary repairs. Polite, professional and friendly.
Natale Colasanti
3 years ago
We had a total of 5 plumbers from Dauenhauer come out to our house for one project, basically to give and estimate, then their opinions on how to tackle the problem we were having, and then perform the work. Every single person was courteous, knowledgeable, and professional. They performed the work very thoroughly and in a very timely manner, and they were so incredibly careful of the surrounding spaces, making sure not to scratch or dent anything around the work area. They had to jackhammer our basement floor around and in between some recently painted and finished walls and cabinets, along with some tile floors so we were a bit nervous. They did an amazing job overall though and we highly recommend them for any plumbing needs.
Vanessa Keith
4 months ago
they were very professional and helpful and answered all the questions. I had. I would use them again.
Mat was great through my whole experience in my home. I had a major pipe break in my wall and this was such a big job. He tackled this problem and I am so grateful for his professionalism and expertise. Thank you Mat for everything you did for us. You are the best:)
Philip Adkison
2 months ago
I had lost the use of all water. Since everything, toilet, bathtubs, sinks, were backing up into my basement sewer drain. This problem happened late on a Friday afternoon. What a mess to clean out my basement. First I called a different plumbing company. They said they were closed on the weekends and I would have to wait until Monday. All weekend without water or bathroom facilities. I remembered Daunhouer's commercial. You can call Dauenhauer any hour. I called and they set up appointment for the next morning, Saturday. When Thomas and Nick arrived. I took them on a quick tour of the problem. I showed them the clean out plug. But they said do you have a clean out plug behind the washer? I had no idea. They looked and found one, they said perfect. They immediately got to work. Removed the sludge from the stopped area. Had me test my toilets and bathtub for several minutes. When everything was back up, they noticed my sump pump wasn't pumping anymore. They adjusted the float and it started up. Thomas was very professional and knowledgeable. Prices were a little steep, but it was worth it.
Harley Gilman
4 months ago
Great technicians, because they are paid well by sky high prices. I thought there was an issue with my HVAC but it turned out my thermostat wire was unintentionally cut during some renovation work. The tech told me they would “help me out” and reconnect the wires instead of running new wire because it would “be way cheaper.” It was $300. I looked at the wire, and it was reconnected with plastic caps! I could have done this! When I called later and asked what new wire would have cost and why the cost to reconnect with plastic caps was so high, the customer service representative told me that she had no idea because the ‘system’ tells the techs what the charge and she isn’t a tech. I requested to speak to management twice, and nobody ever reached out to me. I accept some blame here and learned my lesson of always verifying cost before work but have cancelled my membership with Dauenhauer, because I can’t believe they left a customer (and member!) so unhappy with the service.
ronald reesor
3 months ago
Both Daelynn and David were very professional. They gave me confidence in your company. I will recommend it to others.
We had two techs (Joe and John) out to clean our ducts and they did a great job. Were on time both days, worked efficiently, stayed as out of the way as possible and cleaned up everything as they went so there was never a mess. Very happy with the work that was done!
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