IT’S A SCAM. AVOID THEM IF YOU ARE A LOOKING FOR PLUMBING HELP FOR YOUR BUSINESS.
Read my experience below and not even Jay’s Plumbing can deny any of the following:
The only good thing that happened in doing business was that I had a plumber on-site on the same day. On the morning of 4/14/22, I contacted Jay’s Plumbing to repair a commercial old-school boiler. Within 3 hours of my call to them, I had Mike on-site to help me. He diagnosed the problem, suggested that the circulation pump, flow switch, and a one temperature and pressure valve needs to be replaced, which was about $2000. I was hesitant to agree to it, because I knew that those parts would only cost me $1000-$1200. It was an emergency so I had to agree to it. Mike went to get the needed parts and comes back almost 3 hours later, obviously on me. Mike takes another 2 hours to replace old parts, but the boiler doesn’t start. Mike then suggests that he will look into it and will come back tomorrow. Obviously, I had to pay him for the day before he left with unfinished work. Mike wrote a ticket of $3714.14 which included parts (~$2000), service call ($89.50), and his labor of 6 hours ($792 @ $132 per hour). I was so frustrated because I had to pay him even after unfinished work, so I made the check to Jay’s Plumbing of $3714.14. Later that night, I checked the receipt and the numbers didn’t add up. The total was actually $2832.64. A difference of $881.50, which I paid more. Overnight, I had to contact another plumbers and thankfully they were able to locate a minor problem that get it fixed. Next day, I got in contact with Mike again and I informed him of the discrepancy in the total and it seemed that he was expecting that call. He was quick to say I’ll get the refund before even checking that error himself. Mike came with the refund check and noted that the plumber would have fixed the boiler from opening a panel on the boiler and turning on the tiny switch inside the boiler that got tripped. SO, MIKE OVERCHARGED FOR THE PARTS, TOOK HIS TIME TO GET THE PARTS, TRIED TO SCAM FOR MORE MONEY. Mike could have fixed it same day, but knowingly didn’t fix it so he could come next day and overcharge. I wouldn’t recommend them to anyone. I have already contacted near-by businesses like mine to not contact Jay’s Plumbing anymore. I will be filling a complaint with the the Division of Plumbing at the Kentucky Department of Housing, Building, and Construction. I will also file a complaint with Better Business Bureau. I will do everything in my power to make sure that the experience I had isn’t repeated with someone else too.
