Best Drain Cleaning in Louisville KY

Used United Plumbing to replace a hot water heater. They showed up before their scheduled time and told me (92 yrs old) that I would have to move my washer and dryer so that they could replace my hot water heater. Told me I had 5 mins to do it and they wouldn't help me move it. They stated 'policy' as their reasoning. I wasn't able to get it moved in time and they left. Had another company come and replace my water heater and they had no issues moving my washer and dryer for me while they replaced it. Sometimes companies should go above and beyond, even if it's going against 'policy'. Don't expect this from United Plumbing.

I called Jerry around 10:30PM about my leaking water heater and he came over right away to help me turn off the water at my 30+ year old shut off valve and drain the tank. I am so grateful that he actually came right over so late and didn’t charge me a hefty service fee. After pricing different companies, I ended up going back to Jerry for a replacement water heater and shut off valve. The price I was quoted was more than fair; it was very generous. He and his staff were punctual, completed the job in a timely manner, and cleaned up after install. If you’re looking for an experienced plumber who tell you like it is and not try to sell you things you don’t need, definitely give him a call. You won’t regret it.

Such amazing service and pricing options were reasonable.

They get 1 star because 0 was not a option. We are building a new home, they run our plumping before our slab was laid. They used different materials then what we asked for. Wrong sizes, wrong piping, we wanted pipes to be able to replace in years to come without tearing up our floor so they can place them into tubing that can be accessed forever but they did not do this, when we asked why they went against what we asked for we were told “oh that’s just a waste of time I have done this for years and never needed to do that”. Um ok you were paid to do what we wanted So not doing that step should make the price cheaper since not using the addition supplies but no they didn’t do that either. They also were suppose to pay the fee for state inspection after plumbing was put in when this did not happen weeks later we called and asked why we were told “oh we thought you were going to do it, but sorry we can do it now” we gave them more time to do this and called the inspector to be told they did not come in and pay fee or request a inspection. So another phone call to them to ask what the heck is going on and told “ sorry we will get it”. That should have been our signs to go elsewhere to finish the job but we again called to request them to come complete we needed plumbing connected to he septic tank, and pipes connected to water source with completing the dishwasher, refrigerator, sinks, washer, toilets, and two whirlpool tubs and showers. We decided to provide supplies since they did not use and do what we wanted the first time so we have sinks, tubs, toilets, faucets, drains and ect. Our over the phone quote was over 8000.00 we said even with us supplying everything she said oh we can knocked some money off at the end since you have all that. Ok so how much money? “I don’t know we don’t do it like that.” Upon further questioning we realized the quote did not include connection to septic tank or to the water supply. We were never given documentation of estimates or contracts but they do tell us we got them still no where to be found. We contacted a different plumber to make sure we were not in the wrong and when he hears and seen what was going on he actually called on-site plumbing in a three way call including us and he questioned there work and prices and overall job. “He was told things 100% different then we were but still wrong information and highly over priced. Our end result prolonged building of our home, half finished plumbing that can’t be fixed easily in the future like we asked, on top of hiring a new plumber to complete and repair things to pass codes. All the while onsite still has not offered any refund on what we paid pre- paid for. If anyone still decides to use this place make sure everything is documented and get individual prices for each thing! And remember there supplies are about ten times the cost elsewhere.

Excellent Plumber

I called Roto-Rooter to find a water leak that I had. I have used them several times in the past, and have been very pleased with their service. In short, a technician came out and told me I had no evidence of a water leak around my property, even though I had seen water pooled underneath my house. He insinuated that it was probably due to the rain we had the last couple of days. I ended having another plumbing company come out. The technician looked under the house and immediately noticed water leaking. It was a simple fix, as a connector had come loose. The technician from the second company stated that there was no way the technician from Roto Rooter should have missed that leak. I called to voice my concern regarding this, but the manager had a very lackadaisical attitude about it. I will never use Roto Rooter again. They ended up costing me a lot of money for my high water bill, that could’ve been remedied if the technician had done his job correctly the first time.

Their Dispatch is amazing. Jason is so helpful with determining the technicians who are right for each job. He works with all schedules to try and insure the appointment goes quickly, and smoothly. He keeps communication updated, as well as any issues or changes. Nothing happens until you're ready, comfortable with the job starting.
His availability to help with any issues is something that made us feel comfortable. He works with you to actually help.
Seeing that NCM's technicians seem to match that as well, it shows us we're in great hands.
Several great experiences with this company.
And if you want clean pipes, ask for Mike!

Jalen and Joeseph showed up, same day, and helped me out of a real jam. I learned a lot about my house. and professional, I would endorse them and have them back if needed.

Very timely and professional. Got the job done and haven’t had a problem since. Reasonably priced. I would definitely use this company again.

Great work, very professional, affordable, and quick. Thank you so much for your services. Highly recommend

Very helpful an professional on time . Took care of the sinkhole in my yard. Great company an person. Thanks for all your help.

David and Tommy did an excellent job replacing my water heater on a Sunday! I called in the middle of an emergency needing unscheduled repairs: they came out 3 hours later and were courteous, polite, professional and excellent. Within 6 hours of my reported emergency, they had replaced the water heater...on a Sunday!

Great