We called Druin because our realtor recommended them. We had no connections in the septic/sewer field, so went with them. They came out to pump and inspect our septic tank and did so professionally.
During the process, they installed a new septic alarm and could not get it to function. They told me the line underground must have been cut/damaged/etc so the signal from the septic float to the alarm was not functioning. They told me they could come back to hook up a new wire, and I told them even if not underground just hide in the deck and I'll bury it later.
A few days later the alarm started going off at 3am. No, no problem with the system, the alarm was just working somehow! Unplugged it and called them and they said they'd have to get their electrician back out. After more than a month, we called our realtors to let them know the treatment (ignoring us) we had received and they tried to step in.
We got one more call from Druin, and they came and installed a new wire. The never did any other work they were supposed to do.
I called them to let them know the same thing had happened: The alarm started going off for no reason, on the NEW wire.
No response.
They were supposed to come cap a PVC pipe in our septic mound.
Never came.
We will never use or recommend this company again.
