Mark Scureman

2 years ago

United Pluming called us to tell us when they would be at our house. Dylan arrived on time. The first thing he did was hand us a small concise 5 star customer satisfaction piece of paper. It was a great introduction to United Plumbing and their commitment to providing quality service. Dylan provided us with a great tip that we will implement. This is our first experience with United Pluming and we are very happy with their service.

Eleanor Poynter

a year ago

On time, knowledgeable, professional and courteous.

Venkat Naidu

a year ago

Shout out to Logan for a fast and clean job clearing out the sewer main. Also, a real professional job.

Mary Sowers

a year ago

This was perfect from the start to finish! They knew exactly what they were doing and got right to it with little or no mess. I was impressed! It was great to have them on my team!

Rahul Shandilya

a year ago

Jacob has been a real good person to work with from united plumbing. He really does the job well and provides excellent service. I got my shower drain fixed and also my water heater through him. Will call him again if anything related to water breaks!

Sylvita Keys

3 years ago

Vendor dispatched by Home Serve. Problem, resolution, communication, timeliness. Just an all-around good job. Derrick was pleasant and personable. He kept trying until he succeeded and my problem was resolved.

Lynn Huber

a year ago

Highly recommend this company. We got great service. They came as scheduled and completed the job quicker than I thought possible. They fixed a water leak in our front yard and they were very respectful of our house and did a great job of “tidying” up the yard. Don’t want another plumbing problem but if we do-we know who to call.

Kirk

2 months ago

Dylan and Brandon were professional, prompt and courteous. I’m very satisfied.

Janice Hodge

a year ago

Determined that Idid not have a leak on my property.

Julie Stevenson

3 years ago

Arrived early, called ahead. Clean, neat, efficient
Professional. Thorough. Solved a bad problem
Quickly

Ann Hall

a year ago

Phyllis Williams

3 years ago

I had a situation where water was collecting around the bottom of my toilet. United Plumbing sent Dylan out to service it. Dylan is very polite and respectful. He quickly assessed and repaired the problem. Cleaned up the mess and he was done in about 20 minutes. I asked him if I needed them again could I specifically request him, and he told me yes. I will definitely use United Plumbing again and I will request Dylan!

Shanda Beard

9 months ago

Very professional, nice, and helpful people.

Krissy Walker

4 years ago

Awesome service!

Jay Barram

3 years ago

Yvonne Price

10 months ago

Matt the plumber was very professional He worked quickly and a joy to talk to I would recommend their service

Ronald Hardy

9 months ago

A very professional plumber. A 5 star rating.

R VP

a year ago

Kris was very knowledgeable and professional. He was able to quickly assess where the leak was and repair it in efficient time. I highly recommend him to anyone needing plumbing repairs done.

Dollinda Boyd

11 months ago

Haywood

2 years ago

First time using United Plumbing for pinhole leaks in my copper water lines and couldn't be more pleased with these guys. Matt was not only on time and exceptionally professional, he answered every question i had and it was clear knew what he was doing. If you need work done, call United and ask for Matt! Also their notification of when he was on the way was 100!! Thank you Matt and thank you United!!

Jeff Faust

a year ago

Nick was at my house within 30 minutes of the call, fixed my issue fast, and was very polite. Great job.

Kay Kragel

2 years ago

The plumbers were knowledgeable and courteous. In my situation I had to call in heating and air people as well. Both companies worked very well together to get my situation resolved.

Ali AL shamry

3 years ago

Very professional and the Communication was great the technician Dylan Hellinger he was very professional and he knows what he doing very recommended.

Jo Price

4 years ago

Richard my service person & his assistant were prompt. They introduced themselves & kept me informed throughout the inspection. I appreciated the insight & suggestions for possible jump in water bill.

Donna Johnson

2 years ago

Plumber stated horrible lies about my home. I have been a homeowner for 20+ years and have never been treated with such disrespect. I guess the job was too big for the princess Plumber. Called another company and problem solved without any problems. I will never use United or recommend them to anyone.

John Matala

3 years ago

Timeliness, Problem Resolution, Professionalism, Communication] Matt did an excellent job! Professional from start to finish. Matt provided excellent preventative suggestions. He was well mannered, even called me sir. Thanks Matt!

Donna Caudill

7 months ago

Missy Jean

3 years ago

Ron P Davidson

2 years ago

I have paid for the service to fix my water lines through LG and E for years. The one time I try to get help I'm told they won't fix my water line. Then they break it. They imply that I should pay almost $700 to fix it. It was a huge hassle and my neighbor and I wound up fixing the leak. Home Serve and United Plumbing were way too much trouble!

Rhonda Duvall

5 months ago

We used Technician Dylan Hellinger and Brandon L. They were very professional and I would recommend them to anyone

c h u c k d s m i t t y

2 years ago

Heather Perkins

a year ago

Patsy Stigall

6 months ago

Perfect service, and repair. The plumber carried away the debris and cleaned-up afterwards. I will always call on United Plumbing when I have a plumbing problem.

Amanda Smith

5 years ago

Let me start by saying that I have had 9 plumbers here in the past 4 years finally bill showed and found the problem.bill and Tristan came out and jackhammered my floor and fixed my problem they had a great attitude and fixed my problem quickly and was actually very clean about it I will recommend them to everybody great service great attitude and very knowlagable

Emily Wheatley

a year ago

Mike & Pamela Roberts

11 months ago

Great company with real professional employees, friendly and knowledgeable staff who have the knowledge of getting your clients back on a normal daily life..thanks United..

Grady Mullinax

3 years ago

Gun Guy

a year ago

Very professional and knowledgeable technicians. Would use and recommend United plumbing services to any and all people and businesses.

Mike Thompson

3 years ago

Dennis was great! Very professional and helpful.

Patria Offutt

5 years ago

Excellent service. Bo was my tech and he did an excellent job, was a very courteous and well mannered, knowledgeable young man.

Toni Rogers

a year ago

Lorrie Sebastian

3 years ago

Very professional and explained the problem in great detail. I would recommend United to my family and friends.

Jordan Tinnell

4 years ago

Ashlee Gummer

a year ago

Michael Graham

a year ago

Outstanding service and professionalism service 👏 👌 loves his job!!!!! And loves his company!!! Great experience

Ericka Mueller

5 years ago

Marty K

2 years ago

Wonderful plumbers!!!

Tammie Johnson

2 weeks ago

Jacob was very professional and explained everything. He was awesome. So glad that GREAT CUSTOMER SERVICE still exists

Mary Patton

a year ago

Drew was very pleasant to work with. Good communication. Arrived early and got right to work. Very efficient and price was fair. Would recommend to anyone.

Anita Reno

11 months ago

So professional and knowledgeable. The company is fortunate to have such a competent, friendly technician.

Ronald Boston

5 years ago

tim mcpherson

2 years ago

Timothy Easley

4 years ago

My second time using them after another BAD experience with a plumber that rhymes with Dom Rexler. They are my go to plumbers from now on. VERY affordable, and great service. I can't recommend enough!

Peggy Giles

6 months ago

Excellent service today by Kris!!!

David Tors

11 months ago

Phillip and helper were great! Professional and courteous! Highly recommend!

Mary Robinson

6 years ago

Richard was great. I had 2 problems to fix and both were completed. I would use this company again.

Brian West

2 years ago

Checked my water heater and then some. highly recommended.

sandy Coffman

4 years ago

Jacob and Drew are quite the team - knowledgeable and efficient. Communicated the work to be done and explained and answered any concerns. They aren’t good - they are great! Project done and would recommend them.

Cathy Ray

2 years ago

Dylan H was very professional and went above and beyond what I expected. Very friendly and he explained everything that he did.

Herbert Ruby

4 years ago

Dylan did an outstanding job, very professional.

Larry Hainline

a month ago

The men that installed my water heater were professional and courteous and informative about warranty on the water heater! They cleaned up after the installation! I would recommend United Plumbing to my friends and family!

Michael Brooks

9 months ago

Our first time using the Louisville Water Company interior plumbing contractor. United Plumbing representative expertly investigated and resolved all our issues. Even a great job cleaning-up. We will use again.

Rick Rcbjr

2 years ago

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[Timeliness, Problem Resolution, Professionalism, Communication] My experience working with United Plumbing through all aspects, has been outstanding. In particular Drew and his crew performed superbly: on time, job expectation, explanation of the problem, and resolution, with updates.. They also attended to my yard issues as a byproduct of all the digging including replanting my bush. Lastly, they did concrete drilling in my basement, and to my surprise they cleaned up the mess as if nothing had happened — without me even asking them to do this. I will be unhesitatingly recommending United Plumbing to anybody who has plumbing issues of this kind. Many thanks to United for a job well done!

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[Timeliness, Problem Resolution, Professionalism, Communication] My experience working with United Plumbing through all aspects, has been outstanding. In particular Drew and his crew performed superbly: on time, job expectation, explanation of the problem, and resolution, with updates.. They also attended to my yard issues as a byproduct of all the digging including replanning my bush. Lastly, they did concrete drilling in my basement, and to my surprise they cleaned up the mess as if nothing had happened — without me even asking them to do this. I will be unhesitatingly recommending United Plumbing to anybody who has plumbing issues of this kind. Many thanks to United for a job well done!

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Cindy Keltner

3 years ago

Wonderful experience. Dylan was great! This was my first time using United but it won’t be my last. I Will definitely use United again!

Josh Headrick

6 years ago

Our technician, Bill, was terrific! He was behind schedule and it was obvious he was having to work after normal hours, but he had a positive attitude, sense of humor, was very reassuring, and gave great advice on how to prevent our problem from reoccurring (we have some tree roots trying to grow into our septic line). I'll definitely be calling United Plumbing for any future plumbing needs!

Linsey Koenig

11 months ago

Dylan is THE BOMB. He's so polite, friendly, thorough and really does an excellent job explaining everything. This is the second time he's came to our home for plumbing issues & each time he's done such a great job each time. I hope he comes to our house every time we have a plumbing problem. This guy is the BEST!!!! Consider your company extremely fortunate to have such an outstanding employee. I LOVE THIS GUY. Thanks Dylan!!! -Linsey

Thomas “LeGrande” Powell

7 years ago

Technician was very knowledgeable helpful along with professionalism I would rather have that technician with that company than any other company

Arthur Atkinson

a year ago

Excellent customer service, they take their time and explain everything and they were very cool guys!

Carol Glaser

4 years ago

Came right away. Found leak. Called flag people. As soon as safe to dig they repaired. Very satisfied.

Ali Re

a year ago

maria anel lemos azpiri

2 years ago

[Professionalism, Communication, Problem Resolution, Timeliness] Phillip was on time,fix the problem and was really good communicator. I'm reccomend United Plumbing and Phillip 100% 🙂.

Ramesh Nukathoti

2 years ago

[Professionalism, Communication, Timeliness, Problem Resolution] Chris Duncan has provided an excellent service. He paid attention to what the customer was telling him about the issue and then he has explained and fixed the issue in a very professional way. I would definitely request Chris's service in future for any issues.

Suzie Reynolds

a year ago

Joyce Saunders

6 years ago

Polite and Professional!!

wesåLouisville Enterprises

4 years ago

Absolutely the best plumbing company I have ever seen. You will never be disappointed with the technicians here.

LaRita Allen

5 years ago

Gentlemen were very personable and explained the process every step of the way. Professional and asked probing questions to fully understand situation to ensure problem is solved.

Lanette Douglas

2 years ago

Phillip was absolutely amazing. Very professional and personable. Talked with and explained the whole process with my husband and I. It was a very pleasant experience.

Kristen Carder

a year ago

Stephanie Finney

5 years ago

A plumber was sent to my house and he started by saying he couldn’t do the job because there wasn’t anywhere to park. I directed him to parking spots but he kept saying his van wouldn’t fit there. I directed him to a parking spot behind the house and then he stated he couldn’t do the job because he didn’t have the equipment. It was a horrible experience and a complete waste of time. The issue was in the basement and the plumber never even left the basement stairs, he just kept looking at the flooded basement and saying he didn’t have the equipment. The experience with this company was horrible and a complete waste of time, a different plumber was contacted afterwards and they had no problem at all fixing the issue. They stated United gets paid for just coming out so that’s why they “couldn’t do the job” it was a horrible experience and I would never suggest them!!

Gretchen Boyd

a year ago

Excellent phone support, quick response time, professional technician response . Problem resolved so quickly and everything was so easy. I really appreciate it!.

R3DEYEJ3Di

2 years ago

Emily Schroeder

6 months ago

These guys were fantastic. Did a great job and didn't try to upcharge or anything like that. Very polite, courteous and quick and clean!

Kevin Kouba

2 days ago

They were fast responding. Took care of the issue quickly, too.

Michelle Ramsey

3 years ago

Great experience. They called before they came, they were very professional and finished the job in 1 day. Chris and his partner were awesome!

Lana Albin

a year ago

Betty Bingham

a year ago

I am so grateful for the guys at United Plumbing! They were fast, efficient, and very informative. They also found a huge problem on the MSD side and called it in for me. Above and beyond what I was expecting.
I'm sorry to report that the guy from MSD that they sent out was sketchy and now I'm wondering if the additional repairs on their side will happen.
Thanks Guys!

Edie Wooton

3 years ago

Amazing to work with! Our problem was bigger than we thought but Dylan helped us quickly solve the problem and get back up and running again!

Angela Richardson

10 months ago

BEEN WAITIN ON A PART FOR A MONTH!!!!!

chris gordon

6 years ago

Mike Walker

3 years ago

My sewer line was backing up in my basement. This not the first time but have to United Plumbing was the fastest and did a great job also very professional

Thomas Osborn

3 years ago

great service!

Rochelle Butler

4 months ago

Very polite young man it was a pleasure speaking with the young man glad I have home serve

its MINECRAFT

3 years ago

Did a great job ,

[email protected] Thomas

3 years ago

Earl Harshfield

a year ago

Used United Plumbing to replace a hot water heater. They showed up before their scheduled time and told me (92 yrs old) that I would have to move my washer and dryer so that they could replace my hot water heater. Told me I had 5 mins to do it and they wouldn't help me move it. They stated 'policy' as their reasoning. I wasn't able to get it moved in time and they left. Had another company come and replace my water heater and they had no issues moving my washer and dryer for me while they replaced it. Sometimes companies should go above and beyond, even if it's going against 'policy'. Don't expect this from United Plumbing.

Heather Schaefer

2 years ago

Absolutely great - professional, helpful, and did a great job. Came same day as called. Could not be more pleased!

Terri Lisa Austin

7 years ago

Sharon Powell

5 years ago

Iris Wellness Center

a year ago

United Plumbing has helped us 2X on different issues!
They are professional and quick! The workers are always communicative and knowledgeable! We always use United now!

elgina smith

10 months ago

Our service provider was Jacob this young man is so knowledgeable and his customer service is top-tier I will refer All of my family to this company because of the customer service I received today

Caitlin Webb

2 years ago

Excellent communication. Very friendly. Not the best news, but he delivered it with empathy.

Leilani Krause

3 years ago

Derrick was very courteous, kind, explained in detail what was needed. Very knowledgeable about his job. Tracy was a great help also. I would definately recommend United Plumbing.

Charles Stoner

2 years ago

they where on time and did the job quick and professional nice job

Shannon Byrd

7 years ago

Excellent service! Very prompt and had everything fixed in no time.

Rachel Fugate

6 days ago

Scott Franklin

a year ago

Great experience with United... Nick was great and professional... would recommend him to my mom...👍

Old Marine

4 years ago

Great service, pleasant to deal> Would highly recommend them

Scott Carrasco

2 years ago

Quick Identification and repair of the problem,.Dylan and his assistant communicated well, suggested maintenance going forward and cleaned up when done. would use these guys again.

Sam H

4 years ago

Main water leak. It has been a week with no progress. Communication with this company is very difficult. I used them before and when they do work they do a good job. This time i am having hard time getting them to fix what they fixed twice before. I am hoping this is get fixed soon. Damage is already done simply because United will not do a patch for the main water line. Will not consider them after this repair. This is last time i use them. They used to offer much better service before. Not sure what happened to this company.

Update, united came and fixed the problem. They did an excellent and professional job. I just wish the process was faster. My advise to anyone with water leaks, pleasr make sure to call your before you dig number and have them expedite the making outside your house before you call the plumber. After all it is free service and will be ready so when you call the plumber they can work immediately.

Dot Troje

10 months ago

Matt was very nice and efficient and helpful in explaining what needs to be done to prevent further problems. A+.

Wade McCallum

4 years ago

autumn segvich

2 years ago

Timeliness, Problem Resolution, Professionalism, Communication. Excellent service. I am very happy with their work and compassion! They kept in constant communication of what was going on and how they were going to fix it. Job was completed in just a few hours!

Joan Prestigiacomo (Joanie)

4 years ago

The technician came in a timely manner, communicated very well, respected my property, wore shoe covers before coming into my house, cleaned up after himself and completed the job in a timely manor. Very polite, knowledgeable and respectful.

Joan Roney

7 months ago

We had a water leak in the front yard. They scheduled quickly. Both crews that came out were professional they diagnosed the issue and came back the next week. It was during the holidays so it was great to get fast service. When they came back to fix it the problem was fixed in 3 hours at the most. We ran an errand and when we returned they were finished. The communication was great. We will definitely call them again.

Sondrah Laden

5 years ago

Judith Beck

a year ago

young man checked and we had no leaks

Kadeja Davis

2 months ago

Listen, Dylan and Brandon were awesome. In and out within an hour. Very knowledgeable about what my issue was and even gave me tips to help prevent my issue from happening again. It was great!

Judy Royce

2 years ago

Tom Douglas

4 years ago

My wife put 3 pounds of meat in my disposal. Clogged my sink and dishwasher. I called United Plumbing. Within 12 hours a very professional plumber showed up and fixed my problem. And a very remarkable rate.

UNITED PLUMBING is the best Company in the Louisville area.

Tom Douglas

Sandy Dolan

4 years ago

United plumbing is a member of the insurance offered through the Louisville Water Co. Water pipes, water heaters etc. Our water heater went out. U.N. Came out & replaced the heating elements. That stopped working after 2 days. On Sunday, a rep. From U.N. Came out & checked out the water heater. He said if we had to reset the heater, we needed to get a new heater. We did. We called. They can't come out until Wednesday. If we had just called them, I can see they would have to check things out. They already worked on the problem and knew what was wrong. So why wait 3 days? They have no intention of fixing this problem. We are working on a new plumber.

George Street

a year ago

[Timeliness, Problem Resolution, Professionalism, Communication] Good guys, knew what they were doing, were polite and explained everything

Mike Frick

3 years ago

Impressed through and through. Great communication, quick to respond, they made quick work of my external leak. Everyone I talked to was pleasant and helpful.

Pam Hibbs

3 months ago

Derek Nilli

4 years ago

Great people who care about quality service

David Gnadinger

a year ago

Great job! Service was beautiful and professional. The connections are quality and all unit information was placed prominently on the water heater. Absolutely nothing to complain about!

Alex Woodworth

10 months ago

Easiest home warranty experience ever! Very impressed with the quick service and friendly technicians. Richard was fantastic!

Connie Wilson

2 years ago

Every one from this company was so , Nice and professional , Jacob and his helper Cannon I think was his name very friendly and did a wonderful job !
Explained everything. We did not pick this company for our repair it was called for us though water line insurance company , but I will remember them for any other plumbing needs we need in future !

nancy evans

3 years ago

Ange Pendleton

3 years ago

Phillip, with United plumbing, was sent as part of a warranty service to my house for a stopped up sink. He Has 28 + years of experience and it shows in his professionalism. Also very pleasant to speak with. He was efficient and clean up after he solved my problem.

Sharon Cardwell

2 years ago

[Timeliness, Problem Resolution, Professionalism, Communication] You have sent Dylan previously. He was a gentleman, courteous and answered all of my questions to the best of his knowledge. We appreciate Dylan and his service to our country in the military. All in all, a great experience. We were and are still fans of United Plumbing. Highly recommend them.

Larry Baysinger

2 years ago

I could not be more pleased with the results of this service call by a fine, young Professional Plumber.

Ray Timmons

5 years ago

Prompt notification of arrival time, started work immediately, courteous & friendly

carey payne

a year ago

serviceman was prompt, polite, and the repair on my bathroom faucet seems to be working fine.

Patricia Robinson

a year ago

Kathy Russell

a year ago

Prompt response Great communication. ON TIME cleaned up when they were finished. Good people to deal with

Arturo Luna

3 years ago

Elizabeth Britton

3 years ago

Richard from United and Chris installed my new water heater . Even though the weather was nasty. They did a great job explained while he was working. Showed me what I needed to know about the heater. Thank you Richard!

Amanda Ganelli

9 months ago

I have used United Plumbing twice now and continue to be impressed by the quality of their work, efficency, and friendliness. They have offered multiple solutions to the problems we were having, explained the issues effectively, and have been curteousy and incredibly nice. I especially appreciate the call before arrival and them coming on time due to a hectic schedule and the need to quarantine 3 dogs before their arrival. I will continue to use United Plumbing and recommend them to anyone looking for a plumbing company that is amazing!

Rita W.

6 years ago

Dennis is great!

Josh Cates

a year ago

Within a few minutes of me reporting a leak in the service line, I had an appointment for the next day for UPC to come investigate. They arrived on time, and spent a few minutes talking to me and then investigating. After confirming it was a leak between the meter and the house, they explained that it could be the service line or it could be the connection from LWC's meter to the service line. They requested emergency flagging for digging.

The flagging was completed the next morning, and I got a call later that day saying they could be out in 2 days. They arrived on time for this appointment, too, and after explaining things, they got to work. Within 15 minutes they had determined the issue was on the LWC side. They showed me what they were seeing, and told me they had already requested LWC send someone out to investigate. Now I'm just waiting on LWC to fix their stuff.

Overall, it was less than 4 days from when I called UPC until they had done everything they could. They handled every step of the process, contacting third parties when necessary to get things done. They kept m informed of everything that was going on and what to expect, and every person I interacted with was friendly and professional.

Carol Bradley

3 years ago

Very prompt, very clean, very professional, and kind with my repeated, questions. He did not make me feel silly for asking. Now I am working on getting the Water Company to pull the meter and check it for accuracy . I did forget to ask the young man if they install tankless hot water systems.

Steven Edwards

a year ago

Dylan and his coworker were great. I was frankly scared to death about what the extent of this problem could turn out to be. They resolved it easily, however, and I feel a lot better. I like working with fellow veterans and Dylan, like me, served in the 101st Airborne Division. He speaks my language and I like that. He is a fine young man.

Margaret Zenn

2 years ago

Kris was very thorough in searching for a water leak- he really knew what to do!

Gina Toomsen

4 years ago

Great service, they were helpful and answered my questions. Patient with showing me what needed to be done. Will use them again!

Bridget W

6 years ago

Wonderful experience!

Julie Casper

4 months ago

Arnetta Puryear

6 months ago

Richard came and did a wonderful job fixing my leak he cleaned up so well after yourself and the guys that came with them I can't really remember their names at this time but very professional I'm so glad united plumbing to my home I would recommend you all to anyone some of the best workers I have seen very clean very nice
I've had other plumbing companies come to my home but there's no comparison to United Plumbing

Lee Hysinger

4 months ago

Kris and Austin were amazing! Very knowledgeable and professional. Would definitely hire again!

Chris Shiver

3 years ago

Dylan was courteous. professional, and a very clear communicator. He solved our problem quickly and helped us understand how to prevent future reoccurrences. We are very pleased with his work and would definitely call United Plumbing again.

Laura Gitter

4 years ago

Dylan came right away, found the issue and resolved the problem within the hour. Excellent service and friendly representative!

owln williams

6 months ago

Ok. I needed someone to look at a semi serous plumbing issue I had. Unfortunately, they could not get me scheduled for a week. I had to use someone else.

AW Lurch

10 months ago

Kris did a great job, very professional service and documentation

Joe Hayes

6 years ago

Service tech was very polite and professional. The tech lied down a mat to place the removed toilet. The tech determined the problem and took quick action to repair the flange and installed new flange bolts. Reinstalled the toilet, tested it several times, inspected it in the basement for leaks and cleaned up everything. Very happy with the service and results.

Trish Crosswait

7 months ago

Tracy the secretary in the office was very pleasant to work with and then the two guys that came out to do the job Maxwell and Michael were very honest and good efficient guys. I'm not sure of who the other two guys were, who showed up and the end of the day to help finish but they were also very nice guys. I'm hoping to see a huge difference in my water bill . Thanks for a tough job done well.

Amy Borders

2 years ago

I have only had great experiences with United Plumbing! They are professional and honest! I highly recommend!

Belinda McDermott

11 months ago

Logan and Mark arrived on time and problem resolved in about 15 minutes or less.

Robert Dawson

a year ago

Twana Cain

2 years ago

Great people with honest answers

Dale Rushing

4 weeks ago

They pumped my septic today. They were on time and very professional.

Mary Baldon

a year ago

Kris and Mike did a Great Job! Friendly and they work well together. Thank you so much Kris and Mike from United Plumbing. Have a blessed day!

Shannon Hill

2 years ago

The guy who came to our house was very friendly and knowledgable

Geoff Brooks

4 years ago

Excellent service. Professional service, great communication, no up-selling or surprises. Even willing to come on Memorial Day or Sunday night to do the repairs!

Martha Hettel

5 months ago

Very professional, explained everything being done. On time service, made my repair seem effortless. Would highly recommend United Plumbing for all your plumbing issues. Thanks Dylan and Brandon

Sarah Walker

3 years ago

They were friendly, prompt, and the part of my yard they had to dig up they put back neatly and even put down grass seed and straw! They took off their shoes before they came in without my asking and fixed an extra problem that I didn't even know was there. They showed me my water meter and explained how it worked as comfort the leak in my water line was fixed.

Maxine Pulce

5 years ago

Lisa Martin

3 years ago

very profesional and timely. Could have came out same day as called, but I needed to wait tell next day. They call when on there way so I was able to stay at work up tell it was time for them to show up.

anthony mellens

a year ago

Every thin you would want from a plumber: good service, courteous, knowledgeable, helpful.....

Tim Kollenberg

a year ago

If You need Plumbing issues solved... This is the Group to call! Very professional and great to work with!

Priscillia Stuart

2 years ago

[Service, Technician, Price, Timeliness] Chris did a fantastic job walking us through the process and answering all our questions. He was very responsive and everyone was professional and courteous.

James Leyendecker

a year ago

United Plumbing came out on Monday to inspect the water heater, said a new one was needed and ordered it, set an installation date of Thursday, The crew arrived and had the job completed in no time. They were friendly, professional, worked quickly, made sure the job was done right, double checked the work, cleaned up, and left. I couldn't have asked for better service or results. United Plumbing will be my go to Plumbers for any and all future problems. They are the BEST!

Sharon Vessels

a year ago

Betty Brewer

6 years ago

We were very pleased with United Plumbing. Very good to deal with. My husband was super impressed.

Kate Sandy

2 years ago

While they were not able to completely resolve the issue, they communicated what remained and elevated it to the next level. They wore booties so no tracking of dirt and were masked up , both mouth and nose, through the entire visit. Impressed with their professionalism and attention to COVID requirements.

S D

4 years ago

Bill hooked up my gas line for my Dryer. Never knew plumbers did gas lines as well. But he did amazing work, he moves the dryers and everything looks great! Will use them again and I hope we get bill. My parents said he was really nice!

Annette Skaggs

4 years ago

Great service. Great response. Thank you.

Ed Cohen

2 years ago

Great Service. On time.
Employees were polite, thorough and clean up after was excellent.
Great company

Michael Miles

3 years ago

maggie bunevitch

5 years ago

Just had new kitchen sink installed. Have used United for about 8 years now. Installation went well even though sink would not go down on 1 corner. They adjusted wood underneath & it went right in. Told me if there were any issues, to call them. And they took all the boxes & old sink with them. Great company. Courteous & personable technician (Dennis) & Chris, the owner, stopped by to lend a hand. Very satisfied!

Mittie Hales-Puryear

7 years ago

Outstanding service, courteous and very professional and very knowledgeable technicians.

Austin Nichols

a year ago

Cathy Worland

a year ago

Very quick and fixed the issue at hand. So polite.

Mary Jo White

2 years ago

Richard and Nick were great! They were on time, thorough, fixed the problem and cleaned up after themselves! Always satisfied with United Plumbing.

Gary Weiter

3 years ago

Debra Owens

2 years ago

The workers were professional and pleasant. Fast and efficient. Clean. I have absolutely nothing negative to say.

Maude Mccarthy

2 years ago

Dylan is so careful to communicate what issues there are...that is so helpful and comforting. On top of that, he is cheerful, kind and so very polite. I love that he looks me in the eye! And that is before I even mention that he is one fine plumber! Thank you for having such a wonderful employee.

Jordan Larimore

4 years ago

Dylan was professional, friendly, timely, knowledgeable, and exceeded our expectations. Would highly recommend for any plumbing needs.

D Dean

6 months ago

Kris found problem and resolved. Left no mess. Very satisfied.

Jim Pierce

2 years ago

Repair work was completed at time scheduled which seems to be unusual anymore.

Amy McCollum

2 years ago

I was able to get an appointment late in the day for someone to come out the next morning. The technician was on time and ready to work. He was informative about my drain issues, he quickly resolved the problem by snaking the drain. He recommended ways to keep the drain clear of tree roots and what to do if it continues to be a problem. He was courteous and professional. I would highly recommend and will be using them again for my plumbing needs.

Andrew Martin

4 years ago

Chris Eyre

2 years ago

Our technician Kris was awesome! Very knowledgeable and very professional. He had a great attitude and was very upbeat and positive. I would recommend him to anyone I know!

Gary A Fentress

a year ago

Came in accessed,repaired and was out! Seemed to take no time. Well done!

Jennifer Smiley

a year ago

Great experience! The plumber seemed knowledgeable, confident, explained thoroughly the situation and what he believed was going on, and resolved the issue in one visit. The plumber was also very courteous, offered to wear a mask, and wore booties inside my home. You would think this would be standard practice, but a surprising number of service people have come to our home and either argued about wearing a mask or refused to altogether. It’s nice to see service people who are sensitive to the needs of people at high risk. 10/10

Matthew Porter

2 years ago

Dylan was awesome and took care of my clogged pipe. He was on time, friendly, knowledgeable, and very respectful. I’m beyond satisfied with my service!

Charles Burress

11 months ago

Jacob and Seth replaced my water heater. They were on time, worked quickly and professionally. We had no problems with their work and did an excellent job removing the old water heater and cleaning up. They are excellent employees for United Plumbing.

Elaine Mathis

2 years ago

Kris was exactly what we needed with a flooded crawl space and busted/frozen pipes! He gave us a clear explanation of what was going on and what we needed to do first, and then a clear plan of what all needed to happen to get the job completed. I truly appreciated the time and effort he gave in clearly communicating so we could understand.
it is a very stressful time and crises to go through, it helped so much for someone to patiently take the time to help us understand.

Jesse Bocock

4 years ago

On time, great communication, easy to work with, very professional.

Zach Baird

5 years ago

Bill was extremely helpful and cleared up our problem fast and effectively!

millie gardner

a year ago

Drew was extremely patient and communicated very well with my grandmother. She has made sure to have me write a review about how helpful and patient Drew was with her bathroom repairs.

jeremy Owen

3 years ago

Fast response time and friendly service

Moya Hughes

9 months ago

Everyone was very professional and courteous.

Steve Shade

a year ago

I have had previous experience with United Plumbing. They have always been satisfactory. Deserved my 5 star rating. excellent

Marcus Sumner

3 years ago

These guys where hired by our insurance company to come out and fix our leaking water pipes under our yard. They dug up the yard and found the leak then they cut that section of pipe out and rammed a flex tube INSIDE of the old pipe. That didnt seem to make sense to me as they where doing it and explaining it but they assured us they where proffesionals. Youre gonna ram another pipe into one that is old and falling apart? I knew it wasnt a good idea but im not a plumber I let them do their work. After they left my water bill went even higher. The patch they did blew out at our fence line and now our yard and neighbors yard is turning into a swamp. When we called and complained they came back out and denied that they did any of it refusing to fix it. Avoid this place. We are gonna have to pay another plumber a huge amount of money to come fix their mistake.

Theresa K

3 years ago

Very professional and friendly. Did a thorough job and fixed the problem.

Connie Beams

a year ago

I liked the friendly attitude of Matt and his willingness to answer any of my questions. The Louisville Water Company offers an insurance plan that utilizes various contractors throughout the area. United Plumbing was great.

nancy kelsey

3 years ago

Leigh Neel

3 years ago

Dhaka Acharya

a year ago

S Taha

4 years ago

Bill was very professional and he maintained to discuss the issue with us, and was able to give quote about what is recommended. [Professionalism, Timeliness, Problem Resolution, Communication]

Lolita Lawson

a year ago

Thomas engaged me in explaining my issues. He then assessed my concerns and determined that I had two separate issues, neither being what I thought. After repairing my kitchen sink, without leaving he called to get permission to address my tub. He even pointed out what could help avoid or prevent similar future problems. All issues resolved in one trip and I am very pleased. I like Thomas.

Dante Vaughn

3 years ago

On time and did a good job

Shannon Hill

8 months ago

Friendly and on time!!!

Old Cat

6 years ago

I was assigned United Plumbing by my home warranty company, American Home Shield. I has highly pleased with the service provided by United. They were prompt and knowledgeable and I would not hesitate to use them again..

Kathryn Cashner

4 years ago

Great service. They showed up when promised and took care of the problem in under an hour. When I had the same issue 5 years ago, it took all day to get it completed. Nice guys. Would use them again.

Gail Deaton

4 years ago

The technician came out to help us diagnose a small water leak. He did so in a timely manner and clearly explained how to correct to problem. He thoroughly answered all my questions.

linda humphrey

a year ago

Troy Hall

a year ago

Mary Silva

5 years ago

The service and Bill the plumber was great...very quick to respond and diagnose the problem! Thank you!

Dr. Mary Traylor

9 months ago

The workers had to come 3 times and each time were different workers. However, the work each time was thorough, and the mannerism was professional..

Ruby Lkjlj

a year ago

This company is outstanding. They worked with me immediately and got someone out her promptly. They were polite and professional throughout and Jacob, the individual with whom I ended up working, was just outstanding. He, too was thoughtful and worked through the problem with me to my full satisfaction. I can not say enough good things about this business and highly recommend it to anyone with a plumbing issue.

Ira Guilliams

2 years ago

Chris W

a year ago

Jim Graves

3 years ago

The crew had to dig a pretty big hole to find the leak and they replaced every bit of dirt and the mulch when they were finished. I was extremely impressed.

Kim Smith

a year ago

Most professional business I've ever dealt with on time Got the job finished very efficient Expanatory extremely nice.

Brenda H

2 years ago

Stephanie Rolfe

a year ago

So this experience was mostly pleasant. They were kind on the phone, extremely responsive, and super professional! However, I was charged $225 for the technician (logan) to replace the red pipe. I get that it takes skill, and $225 seems a little steep. Especially since he knew it was enclosed, and the pipe sticks out so that we can't enclose it again! With a very curious toddler in the house, that could be dangerous.

Sarah Miller

3 years ago

The gentlemen came out and quickly and efficiently fixed a problem I had within 10 min. They took the time to answer my questions and were extremely nice!

Alecia Vaughn

6 years ago

Our home warranty chose this plumbing company. They never called to schedule an appointment so I finally called and set it up. They didn't show during the appointment times given to me and when I called they tried to act like I had never scheduled the appointment at all. They did send the plumber to me next so it wasn't much later than my original appointment time when he finally arrived. The plumber was very nice and was able to fix our issue in about two hours but he left a horrible mess for me to clean up. It was very dirty and there was a waxy substance that took forever to scrub off the floors and other surfaces. Overall the experience was not great...

sam khoury

2 years ago

Pam Fackler

a year ago

I have never been more pleased with a business than I am with United Plumbing Co. I have not one single complaint with them. I worked with Thomas from the beginning from diagnosing the locations of the water line leaks to the final repairs. He was so knowledgeable and professional that I had total confidence in his work. I will always use United Plumbing from now on with complete trust.

M D

6 years ago

It is kind of hard to get ahold of the office. Stays busy. Which is a good thing. Any way after talking with ( Kim) at the office. She set me a mm appointment for the next morning to replace my hot water heater. ( Derek ) I thank his name was. Nice older guy got to talking with him and been doing plumbing for 20 yrs. was there on time went to work and replaced the water heater in my basement. Did a great job on it. Also had a shut off vale to be replaced. After getting it approved on the order he laid down in the floor and it replaced in no time. Great job and great service from them both.

Bill Griffiths

a year ago

Trecia Olson

8 months ago

Outside water pipe leak.

Linda Helton

4 years ago

James Boomer

3 years ago

Timely response - every step of the way. Couldn't have been happier. The entire experience with Home Serve and United Plumbing was seamless - with a great result.

Joseph Wilson

a year ago

Roscelyn Washington

a year ago

I’ve been satisfied with United Plumbing each time I’ve used them. Great customer service and response time. Technicians are qualified, polite, and professional.

Donald Yeoman Sr

6 months ago

Dylan and his crew( Brandon) did an excellent job. They kept us informed as to what they we’re doing. When they ran into a problem, they solved it quickly an efficiently. They cleaned up their mess when they finished. I would highly recommend United Plumbing and their crew to anyone needing repairs. They are awesome and very friendly and respectful.

Donna Weibel

3 years ago

Our experience with United Plumbing and their representative, Brent,
was very positive. They located and fully explained our problem and the
various options for correcting it. We decided to replace our main water
line and they scheduled it. They came out on the date/time stated and
completed the work. They explained how to contact the water company
for an adjustment on our water bill due to the leak which we appreciated.
They followed up after the state inspection to be sure all was well. We
thought they were professional and very helpful & friendly. We will use
this company for any future problems with our plumbing.

Denise Kenney

3 years ago

From the first call United was on top of it! Chris Danny and Dylan fantastic! A great job done ✅ Thank you so much to come out on a Saturday morning and dug and rooted for 5.5 hrs. I will always recommend United and Home Serv Warranty’s through Louisville Water! It takes a Village! Thanks again y’all ☺️

Glenn Petri (KE4KY)

2 years ago

Septic mainline clog issue. Responsive, courteous, timely, communicated well throughout process, professional, and most of all, provided excellent service.

Jim Payne

7 years ago

Fast response after first call. Excellent communication on appointment and arrival time.Took care to protect carpet.Strongly recommend.Takes time to explain new system.Good experience.

Sherry Litton

3 years ago

United Plumbing came out the same day that I called which was awesome because I only have one bathroom in the house and that was where the problem was. Richard came out was very professional and got the job done very quickly. I am very pleased

Tammy Marks

4 years ago

Communication, Professionalism, Problem Resolution, Timeliness] Derek was wonderful. He was extremely knowledgable about the job.He even explained what he was doing when he fixing my bathtub. I would highly recommend using him when he's available. He's definitely a step above all the rest. Thankyou so much for having a great service and having such down home people to call on us.Again thank you so much.

Anne Henry

a year ago

Very professional, friendly and informative. Got the job done.

Terri Burgan

4 years ago

I called United Plumbing today (first time customer) for a plumbing emergency and they were able to work me in to their already busy schedule. They arrived within 20 minutes of my call! Not only did they fix my issue but were kind enough to carry a humidifier to the basement for me and help set up fans. I will def recommend and use again. Thanks to Phillip and his associate!

J Hill

2 years ago

Jim Ratterman

2 years ago

Sean and his assistant arrived on time, explained what needed to be done, repaired the leak and straightened up the area as best possible. Then called to let me know they had finished. Great communication and service.

jimmie hunt

2 years ago

This company has always been dependable for me, professional in every way.

Nina Jonas

2 years ago

United Plumbing has a great team. They are very professional, on time, friendly, and Knowledgeable. I highly recommend them for any of your plumbing issues. Great Job United Plumbing Company.

Stephanie Goodlett

6 years ago

Awesome and efficient. Would definitely use again

Andrea Reece

a year ago

Martin Kratz

a year ago

Had a massive water line leak. Their crew showed up on time after a really painless communication process with the office. The two individuals that did the work were super polite, super friendly and, most important; competent. Got it done right and cleaned up things like it never happened. Thanks!

Hannah Napier

3 years ago

Debra Schien

a year ago

Stephanie Jorgensen

3 years ago

My experience could not be better. Had someone out here within hours of my initial call. My water line needed to be replaced. They had it completed within 24 hours - the entire job! Every employee I met was kind and courteous. I appreciate them and highly recommend this business.

Tanisha Frye

9 months ago

Awesome service…. Respectful

Sherri Thompson

2 years ago

Jill Scott

a year ago

Marie Burns

a year ago

Stephanie Delong

2 years ago

Gavin was efficient, professional and most of courteous by practicing safe social distance. Thank you Gavin for your professionalism.

rhonda engler

a year ago

Sanjeev Patwardhan

a year ago

Honest, hard working and trustworthy. Difficult to find such values in these trying times. Thank you

larry searcy

a year ago

Thomas was very professional, polite, friendly, easy to talk to, explained everything to me on my level. Great young man. Five Stars

mark okruhlica

5 years ago

A horrible company to deal with....They are a vendor to Home Service (I can't believe they use them....trust me they will get a call about them) who they recommended we use them for a leak outside our home. They had 2 of their plumbers recommend that they dig to replace our leak....owner got involved, said there was no leak (although he never came by to see for himself) and said it was just ground saturation....although it hadn't rained for several days...I called the owner and left 3 messages for him to call me...he never did , thanks Chris??. This went on for 2 weeks...I had to go to street meter every morning and evening to turn off and on our water. Home Service then said to use Dauenhauer Plumbing who recognized right away that we had a leak outside the home and not inside as United had suggested from the start......I would run from United....

Barbara Smallwood

11 months ago

They were fast and efficient and found the problem quickly. They could have fixed it for us but did not pust us to hire them. They were great. Hopefully our water bill will be mucj lower not.

Alex Frantz

2 years ago

United Plumbing was contracted through my insurance to fix my main water line leak. They dug up the yard, claimed they fixed the leak and checked the meter. Two months later after I received another high water bill the water company informed me the high usage never stopped and they had seen many times recently that United Plumbing was a consistent contractor when this occurred. I asked for a different contractor to dig up and fix the leak a second time and after a week of providing feedback (multiple calls to CS) to United I received no call back from the service manager which they said I would receive and told me directly I was not their customer... the insurance company was. The second company that repaired the line removed and provided the insufficient repair parts that they installed when they repaired it correctly. I waited to provide a review until after I knew the FACTS on how the line was repaired correctly and the customer service rep laughed when I provided my experience with their service. It appears they are the low cost option that should not be recommended. I am not knowledgeable in the plumbing field but my experience with United Plumbing cannot be questioned. Do not use.

Bruce Jones

a year ago

Shana Topps

3 years ago

Jennifer was very helpful and responsive. Phillip was timely. Communicated all of his findings and thorough to inspect everything before a final determination. Would definitely recommend United Plumbing.

Gayle C

9 months ago

Matt and his co-worker were a joy to have in our home. i felt safe with them here when my husband left for work and Matt has a very nice singing voice..

Tony Carney

a year ago

Both Max and Liam could not have been more professional, courteous and communicative. From the first moment they arrived until the moment they left, they made sure to give us continual updates, explain every step of what they were doing and answer all our questions. I truly appreciate the great job they did!

P S

4 years ago

I told them not to damage electrical cables before they started. The staff are cajoling rudely and damaged electrical cables and trying to fix it. They did it twice. If you call them be prepared to spend more to fix their mess. Poorly trained plumbers. Silver lining is good office staff.

Telisha Love

a year ago

Michael was great! He helped solved our plumbing issues in a matter of minutes! Thank you soo much!!.

Tracy Wood

a year ago

Tarrita Brown

4 years ago

Lisa Causarano

10 months ago

Extremely responsive...I highly recommend and I would definitely do business with them again.

Terrian Barnes

a year ago

[Timeliness, Problem Resolution, Professionalism, Communication] Cobey was so helpful, patient, knowledgeable, and thorough. Thomas was very professional and polite, too. I received a $2000.00 bill from Louisville Water Company and they helped me find the source of the leak. I will gladly refer United Plumbing to my friends. The United Plumbing process was clear and transparent from start to finish. Best experience from a service provider I‘ve ever had. Thank you.

leslie r

4 years ago

used United because the water company sent them out. they were friendly and got the job done

cathye perry

4 years ago

Always on time & very nice & kind staff that get job done !!!💯💯💯💯💯💯💯💯

Tom Heichelbech

5 years ago

The company kept us notified of the plumbers location and time arrival. He was very professional.

Jesse Howard

a year ago

Very professional and knowledgeable.

Edwin Chestnut, Jr.

4 years ago

United Plumbing exceeded my expectations. Their service, knowledge, professionalism, communication and friendliness were exceptional allowing for a superlative customer experience. For future service needs, I will definitely request United Plumbing. Thanks!!

Michael Prather

4 years ago

Very professional, friendly and direct.

John Doe

5 months ago

The person sent was fantastic - checked everything & able to take care of the issue on the spot. Clear communications and made sure everything was understood.

Anne Rule

4 years ago

Technicians gave it their 110%. Found the leak and work was all done quickly and expertly. Kim who scheduled from the office is great too!

Tracie Texas

3 years ago

Everyone that I dealt with at United Plumbing were amazing. They would call and update you on when they would be there and were always right on the scheduled time. Brent and his crew truly went out of their way to diagnose and correct the problem. They were courteous, helpful and prime examples of outstanding customer service. I would definitely use United again and would highly recommend them to anyone needing plumbing help.

Kendra Howell

3 years ago

victor m

3 years ago

United plumbing did an awesome job finding, fixing, and repairing the water leak in our house. We had a leak in a cold water supply line that was in the concrete slab. They were able to fix the leak without having to cut into the concrete slab. Very professional, knowledgeable, and helpful. They were very concerned about damage to our hardwood floors and keeping the overall destruction to the floors to a minimum. I would highly recommend them to friends and family.

Steve Parrish

11 months ago

Excellent service and professional attitude with attention to detail.

Heather Willis

2 years ago

[Timeliness, Professionalism, Communication, Problem Resolution] We’ve had United Plumbing out three times in the past six months for different issues. Each time their communication regarding the appointment via text, email and phone has been outstanding. They tell you the name of who to expect, when you can expect them AND even have a way to track how close your service person is. When they arrive they have on masks, always put covers on their shoes beforehand entering our home, and are professional and courteous. We have Homeserve insurance through Louisville Water Company who contracts out to United Plumber. Now that I’ve been introduced to the company, I would/will choose them for every plumbing issue we have regardless of weather or not it’s covered by the insurance. Obviously, I highly recommend United Plumbing!

jerran hinkle

a year ago

JOHNATHAN was very punctual and professional fixed my problem in a short period of time thank you

Charles Mingus Jr

a year ago

Jane Johnson

5 years ago

Issues with upstairs bathroom. They were had great communication with us as when they can be here and we’re on time. The plumber was so nice and helpful. Explained everything and very kind. Will recommend them.

Sherman Lovan

a year ago

Prompt, professional, courteous and clean.

Terri

4 months ago

United Plumbing handled our request for service promptly. Our plumber, Nick, was prompt, courteous and took care of the reported issue with expertise. If we have any future needs, I will be calling United Plumbing for any plumbing related issue in our home.

Ninamary Buba

4 years ago

United Plumbing was prompt and professional. The problem was an outside drain line on my property. The plumber explained the problem and did what he could. Because there was additional work that needed to be done, the plumber contacted his office and had additional work approved. A few days later, another crew came to finish the work.

After doing work on my property, the plumber noticed that water wasn’t draining properly on the public line. United Plumbing contacted MSD on my behalf. MSD showed up two days later to fix its issues.

I appreciate United Plumbing.

Allison Colvin

3 years ago

United was great!! Very friendly workers and the job was done quickly. Thank you so much for helping us during this difficult time

LaVonda Horrar

10 months ago

My mother in law asked me to take care of requesting service from her water line insurance company. They sent Noah from United Plumbing. I watched Noah and he was so wonderful to my mother in law. He explained what was going on, what the noise was that she heard and why it had so negatively affected her water bill. The repair was not covered by her insurance but they decided to hire United to complete the repairs anyway. Noah did a very thorough job and also made my mother in law feel that he completely took care of her. I would highly recommend this company in the future.

Spencer Abernethy

10 months ago

Came and fixed my issue easily after a competitor (jarboe) said it would take $$$$ big bucks. It's nice to find honest people in any trade. I will use them in the future.

Heather Malakas

3 years ago

fast friendly and did great job explaining everything!

Michelle Satton

4 months ago

1HHGJ

9 months ago

Paulette McDowell

3 years ago

Thank you, Matt, for your excellent service!!
You were prompt, courteous, professional and repaired the problem!! Now, I can enjoy my upcoming family’s visit.
Thank you, United Plumbing, for getting me on your schedule, right away!

Ray Love

11 months ago

Donnita White

2 years ago

Professionalism, Communication, Problem Resolution] Max and Mike were awesome hard working young men, very polite and respectful. Great job guys and thank you so much

Sandra McGuire

2 years ago

Michele Benzing

3 years ago

Plumbers arrived within 45 minutes of my placing a call. Very personable, professional, great communication and got the job done. Phillip and his partner were fantastic.

Studio22

6 months ago

Very professional!

Courtney Mangeot

6 years ago

Louisville Water determined that our water line had a severe leak. We reached out to HomeServe USA, which is the insurance carrier that we use via Louisville Water. HomeServe opened a ticket with United Plumbing on 12/23/2016. United Plumbing arrived and determined that we did in fact have a leak, but asked to hold off repair until the following business day given the holiday. They were able to setup a temporary line of service to get us through the holiday and assured us that they would be back first thing on 12/27. They never arrive on the morning of 12/27. When I called to inquire on the timing, I was informed that we were not on the schedule and that the crew should not have told me they would be here on 12/27. The temporary line then froze and we had no water. I called on the morning of 12/28 and they had someone out here that morning. They determined that there were multiple leaks in the water line and that we would need a new line installed. They said that some one would be out the following day to provide estimate and to schedule the repair. We are now in our third week since the claim was initially opened and United plumbing has not contacted us or been back out to our property since 12/28. We have been told everything from plumber is out sick, they are backed up from holidays, it's too cold to dig, they have to out source dig; to they don't have the parts. Finally, after daily calls for the past week, we were able to get HomeServe to have a different and reputable plumbing company assigned to the job. This company clearly cannot handle plumbing jobs beyond small faucet leaks.

M Graves

5 months ago

I've used United for several years. They never disappoint. Dylan and Brandon were on time, very professional and took care of my plumbing issue. They also gave me several good recommendations to minimize the problem in the future. Great group of people to work with. Highly recommended.

Terese Williams

2 years ago

On time very professional and knew exactly what was wrong and how to fix the problem every time they came to my home.

James Yonts

a year ago

Michael and Kyle repaired a leak in our main water service line today. They were extremely professional, friendly, courteous, and communicated well, keeping us informed throughout the job. They were careful to minimize the footprint of the area excavated and restored the area quite well after effecting the repair. I am very satisfied with the quality of their work and recommend this company without any reservation.

gayle shrewsbury

a year ago

The repair person was upbeat and professional. Completed the repair quickly and had a good sense of humor. He also listened to my concerns and checked everything out.

All Star Entertainment KY

a year ago

Quoted me $380.00 to pump my tank, BROKE MY LID, and then charged $720.00.. I do not like to write negative reviews, but I am not at home and my wife is dealing with them. I will be calling the office and will follow up with my review if need be.

Machala Wells

3 years ago

They quickly helped me resolve a very stressful situation, provided professional and courteous feedback to all of my questions, and if there was an inquiry they couldn't address, thoughtfully informed me where I could go/look to have the issue resolved. Hopefully I can get all of my future plumbing situations fixed through United.

Martha Price Richardson

5 years ago

Always good to work with the folks at United Plumbing.

Andrew Lowe

4 years ago

Top Notch Service! Quick to respond and address the issue.

Ken Cloyd

9 months ago

They came and discovered it was the main water break that was causing the wetness in my yard 👍🏾👍🏾

Robin Bond

5 months ago

They had to run 135 foot of cable from my roof to get to the clog. I'm very pleased & impressed!

Matt Schutz

4 years ago

Replaced a section of water service line to my house with Louisville Water Company warranty plan, easy to do, almost zero paperwork to mess with. Good guys, excellent job.

Ozair Shariff

3 years ago

Wonderful, timely service from a knowledgeable technician. He arrived exactly on time (after first calling) and was able to diagnose and resolve my problem (clogged shower drain) very quickly. Would highly recommend and use again. Thanks!

Brittany Morguelan

2 years ago

Multiple leaks in copper pipes were found and i needed a full line replacement from the meter to the house...United was on it from the start! Thank goodness I had outside water line coverage through Homeserve. Homeserve contracted United. United communicated effectively, efficiently, and did the job well.

Julie Monroe

a year ago

Very professional, friendly, knowledgeable and efficient.

Yvan Rugumire

3 years ago

Fast response ! you are number one

snakenoise13

4 years ago

Dottie Matthews

11 months ago

Sarah Hawkins

a year ago

They were paid by my parents to repair our water heater and did not do the work and said it was not possible to repair it but they said they could not do the job. Said they’d have to tear a wall out in our house to remove it. We had another company come and repair it and they had no problem. This company is very unprofessional

Alberto Gonzalez

2 years ago

Teresa Willis

a year ago

They were friendly, informative, quick and professional. Very happy.

Margaret Williams

3 years ago

Professionalism, Communication, Timeliness, Problem Resolution]

Donald Heath

a year ago

Booked through HomeServe service offered by Louisville Water Co. Fixed two issues with leaks under the slab of the house.

Steve Scarborough

10 months ago

Came to my house to look at poorly draining kitchen sink. He was there about 15 minutes and had the sink unclogged and flowing very good. Very polite and professional gentleman.

Kelly Hessler

a year ago

This company is top notch. I had a mysterious leak under the house. With a slab. It was costing me a fortune on my water bill. Phillip and Nathan handled it like it was nothing. Phillip's knowledge and ability to work a problem is unmatched. Any time I have a plumbing need, United Plumbing is who I'll call. You should too!

Jay Tipton

5 years ago

Overall, a good experience with Richard. He fixed my issue quickly, so I didn't have to spend half my day dealing with it.

Gafur Badal

4 years ago

Don Katzman

4 years ago

The crew that United Plumbing sent out was very professional, polite and did everything in their power to make this repair as easy as possible for me; I would highly recommend them in the future!!

Sonia Ruiz

5 months ago

T thought the 2-Service Tech. new what they were doing. Polite, new what they were doing and I felt very comfortable with them in my house. They answered question that I asked and answered then in a very knowledgeable manner Kris Duncan was one of the tech.

Melissa Bryant

5 years ago

Only reason we used these guys was because of the insurance with Louisville Water Co. Would not recommend if it was coming out of our pocket. Called for minor bathtub issue and a guy came out the same day. He said he needed to find a replacement part and did not communicate with us until two days later after we had tried calling back four times. Finally, a week later he came back for a five minute fix but the lack of communication was not ideal. Prefer to not use again. The next time we file an insurance claim we will try to ask for a different company. Edit: a few days later we realized the issue was not fixed. Home Serve sent another (more honest and communicative) company out. They told us the part the United repairman put in was smaller than required/incorrect for our model. Will never use United again and will cancel Home Serve insurance if they try to send them to us. I don't appreciate lazy, dishonest people that don't answer my phone calls and make me wait a week to allegedly resolve. This company isn't worth your time.

Brien Shea

2 years ago

Very professional and honest. I would highly recommend them.

Michael Jonas

a year ago

Chester West

2 years ago

Gina Morris

2 years ago

Thank you so much Kris!
Very speedy an knowledgeable service!
Kevin & Gina Morris!

Gerard French

7 years ago

carole brooks

3 years ago

Kelley Johnstone

3 years ago

So pleased with United Plumbing! Kris was professional, a very dedicated employee and solved the issue for us. We will definitely call again!

Lisa B

4 years ago

Dylan came today from United Plumbing. Their customer service was excellent and the price reasonable. Dylan was super nice and took care of the problem very fast. Great company!

Tom Brown

6 years ago

Vicki Bender

2 years ago

United Plumbing is the best service company, I've ever used, so professional, the tech explained everything, he was doing and what our options were, so thankful I called them and you will be too.

Colin Harris

4 years ago

very fast......cleaned up. took care of problem. Very happy with United

KoolGuyDon

4 months ago

Kris was the ultimate professional. He was super knowledgeable, courteous, friendly and overall a pleasure to work with. Now with that said the pricing for simple jobs that require little equipment is getting ridiculous. But he had nothing to do with that and everything that he could do to make it worthwhile he tried to do an overall great guy. Who definitely deserves a raise.

DeNita Wright

a year ago

I had a downstairs toilet that was backed up and they came out on a Sunday evening and within 30 minutes! They were very polite and did an excellent job!

Drew Morgan

2 years ago

Gavin was able to give some suggestions that prevented him having to go in through the ceiling to find the problem.

Phyllis Banks

9 months ago

William Hardy

4 years ago

Professional, Efficient, timely — highly recommended!

Becky Whiteside

6 years ago

The response time was great! Very friendly, knowledgeable about what they are doing. I had a horrible experience with a plumber so they said and I felt very confident that they knew what they were doing from the moment the walked through my door.

Monserrat Luna

8 months ago

Jennifer Jeffers

2 years ago

They did a great job. They wore a mask, they didn't even have to come inside, they were honest and quick, and didn't try to sell us things we didn't need like previous places have.

Brad Renshaw

a year ago

We contacted United Plumbing and were able to get an appointment that day. Dylan came out and found the source of our leak and promptly fixed it. Very satisfied with level of service.

T. Byrnes

3 years ago

On time and fast. With their advice I ended up saving over $550.

Audrey Rojas

9 months ago

I made the phone call early in the morining, and before noon, the job at hand was complete, thanks to the service tech Garry..

Julie Smith

5 years ago

United got to me the same day I called. The tech Dennis was timely, friendly, and explained everything. Great job!!!

J Robison

6 years ago

Water was leaking under my sink and it's dry now. Pleasant Technician and I would recommend this Company

Aliece Newton

3 years ago

They arrived on time and finished the work in a timely manner. The technicians were friendly and professional.

Ahmed Aly

10 months ago

Richard and his team from United plumbing were outstanding.

United plumbing was dispatched for our clogged sink through Homeserve repair service. From the technician to the dispatchers, the team from United Plumbing were professional and committed to fixing our clogged sink. The team troubleshooted the issue and found a blocked pipe behind the walls which was later repaired by Richard and his coworker.

I cannot thank them enough for their professional manner in communication, timeliness, and workmanship to ultimately repair our plumbing issue.

Thank you!

Michael Hill

4 years ago

Great Office staff

Brenda Sebastian

5 years ago

I called our home care coverage company. United called me within 30 minutes and set up appt for same day. I was amazed same day service. Bo came out and within 30 minutes we were unclogged. Great service and great company. Don't hesitate to call them

James Dennis Lanham

2 years ago

They did an EXCELLENT job. Very thorough job no mess no fuss. High marks to them both. We’ve used United Pumbing in the past and their crews are very good at what they do.

John Mueller

7 years ago

Very quick, very professional, and gets the job done very efficiently! If I have any plumbing issues they are the first company I call.

Cristobal Maximus

a week ago

We have used United plumbing several times over the years to service our needs. We had our sewer line back up on a Sunday and within 2 minutes of leaving a message someone called us to schedule a service call. Within an hour Kris came out and cleared out our sewer line and had us back in service. As always the service was fast and very professional. Kris did an excellent job cleaning up after the work was completed and we felt like our home was respected and the job was well done. I highly recommend United Plumbing.

Gary J. Toth

2 years ago

UPC came out in response to the water company saying I had a leak in my line somewhere between the meter and the house. After arriving, they showed me the meter and what they were looking at/for. After some preliminary testing, it was determined that the cause of my jump in the water bill was due to my whole-house humidifier. Further research on the web showed that UPC's diagnosis was 100% correct and saved a LOT of digging & added expense.

Fran

4 months ago

Very hard workers, they showed professionalism, and great communication

Alicia Johnson

4 months ago

The best plumbing service I've used in Louisville. They detected the problems and had everything fixed within the hour. I couldn't have wished and gotten better! Definitely recommend!

Kenneth Day

3 years ago

They handled my issue promptly and gave great customer service.

John Vaccaro

a year ago

Nicole Routon

9 months ago

I am impressed with their kindness and professionalism every time they come out. If you need someone to do plumbing, I highly recommend this company. They have visited three times over a year, and each plumber has been as lovely as the next!

Tonight it was Kris and his partner. Excellent service!

Erin Kennedy

2 years ago

Very satisfied. Would highly recommend United Plumbing to anyone needing plumbing services!

Melissa Goyer

3 months ago

Seth came due to a blockage in my main sewer line. He was very professional and courteous and was sympathetic to my needs. He took care of the stoppage when another company couldn't. Would definitely recommend and would use them again if ever needed. Deserves 100 🌟

Colette Koetsier

2 years ago

Sue Ellis

2 years ago

[Professionalism, Timeliness, Problem Resolution, Communication] Very professional, kept me informed at all times!

Justin Brooks

6 months ago

Dylan H was professional, punctual and prepared would recommend for any plumbing needs

Gary Guss

5 years ago

Ana Breitenstein

a year ago

They were super helpful and kind and explained everything, went beyond

Janie Sils

a year ago

Margie Dimond

3 months ago

Great experience

Daniel Richardson

a year ago

They came out to fix a leak. The guy they sent totally misdiagnosed the issue. I still had the problem. Then when I called back a thinking it was the hot water heater, they told me it wasn't that. It's a leak under my house. I removed all the water like they had requested. But then told me they could not come back until almost a week later. So united expected me to go with water utilities for a week. So I called another company. They came out THE SAME DAY and repaired it.

Gertie Hendricks

4 years ago

I had a great experience today, I called about a problem, turned out IT wasn't covered on the plan, while chatting I mentioned another problem and Bo looked at it and fixed it no problem and cleaned up after! Thank you!

Desiree Boller

5 years ago

Alan Bunch

a year ago

Seth was wonderful. Could not have asked for a better experience.

Emily Bickel

10 months ago

We were routed to United via our Home Serve policy. Phillip was timely, called before arriving, friendly and fast, and kept the house clean going in and out. Cannot comment on pricing since we were covered, but 100% recommend United and Phillip!

Pat Eaton

a year ago

Called HomeServe at 10pm Sunday night. Tech called at 7:45am Monday with expected arrival time of between 12p&3p.
Called when he was in route and arrived before noon.
Jacob D from United Plumbing did an excellent job and explained what the problem was, did not mind questions or being watched as he worked. Cleared our mainline and checked the water flow as we turned water back on, explained what fixtures in the house flowed to where, the cause of the issue, cleaned up after the work area, provided an invoice, and his business card. I am thankful that I had the exterior line to sewer coverage and that the company dispatched to us was United Plumbing.
I was able to get HomeServe on Sunday night and have a reputable, professional plumber early on Monday and Zero dollars out of our pocket. I was so wowed with the process and United Plumbing that I purchased an interior plumbing agreement on Monday afternoon.
Much better experience and quality plumber/techs than the typical home warranty company's provide.

Aunt Becky

a year ago

These guys were awesome! Super nice and informative and caring. Really appreciated them taking their shoes off to come in the house without even being asked. They were also very sweet to our 6 month old puppy who is very hyper sometimes! We would recommend your company in the future to other people. Thank you!

Ed Tenor Hardman

7 years ago

Everyone I dealt with at United was very professional and friendly. They let me know when they were on their way. Their communication system is second to none. They told me exactly what needed to be done and did exactly what they said they would do.

Dorothy Kuhn

8 months ago

I was very pleased. I couldn't have asked for a better technician. He was very knowledgeable, polite & answered all my questions. Thank you so much!

Janice Marley

7 years ago

The guys from United Plumbing were great! Very friendly and kept me informed throughout the process. They arrived on time, resolved the issue quickly and cleaned the area before they left.

todd hale

2 years ago

The United Plumbing team was great! Very professional and knowledgeable in their trade. I strongly recommend them for all your plumbing needs. Thanks!

Cassandra Bryant

7 months ago

I've utilized United Plumbing for two separate plumbing requests. Each service request was addressed quickly by their staff. I received excellent service, excellent communication throughout each repair, and recommendations on how to prevent and improve my plumbing experience in my home. Their providers are knowledgeable, kind, and very efficient! I'm extremely pleased with my interactions with United Plumbing and grateful they were able to resolve both issues!

Margaret Bouteiller

3 years ago

Every thing . They were as the old saying goes Johnny y on the spot . If you are too young to know look it up under old people saying HA ha . In seriously they were right out did the work so quick and were gone . All very nice people . I have Hone serve but if I had to pay for this service I would defininate all them / Great group of people .

Dave Marmillot

4 months ago

Brad was a true pro to work with. Plumbing back ups are never fun and when you have to involve MSD you add to the experience. Brad, Tracy and everyone I spoke with at United was professional and understanding. Brad was able to survey what MSD had planned and built his return around it to maximize time on site.
Plumbing is flowing like the Nile now! Thanks to the team at United for the quick response and helpful attitudes.

Beemer

2 years ago

Great guy and professional. He diagnosed and fixed the problem quickly. If we happen to have any other issues, I hope we get Phillip again.

Shannon Torgersen

7 years ago

Great experience!!! Tech Derek was so friendly and explained everything he was doing. He even took the time to go through the step by step process of how the water heater works.

Seye Ajagbe

5 years ago

Great job. Thanks

Terri Young

10 months ago

I give 5 stars across the board for the 2 guys that came to my house. One of their names is Richard. They were down to earth and very friendly. Very honest, professional and knowledgeable of the service they were provided. I would recommend their services to all of my family and friends. Well Done Guys!!.

Erin Martin

5 years ago

Richard Literal is an extremely professional and knowledgeable tech. I highly recommend that you ask for him the next time you have plumbing issues.

deo pokhrel

a year ago

Nancy Thompson

a year ago

Kendrick and team member came in and went right to work. They did a very neat and speedy job of correcting the valve issue and replacing the water heater.

Janet mart

5 years ago

Second time used; perfect!

Annie Herbert

4 years ago

Dylan of United Plumbing did an excellent job. He not only solved my rather nasty clogged drain, he cleaned up ( a rarity any more).

Chelsea Schultz

6 months ago

Thomas Nelson (Trey)

6 months ago

John Inwright

3 years ago

These guys were outstanding! Very friendly and hospitable, and explained in detail everything they were doing.

Gladys Mosby

a year ago

Did a great job and didn’t give up. He wanted to fix the problem..

Teresa Tee

a year ago

vincent oneill

3 years ago

checked sewer line - very good experience

SHEILA ALVEY

4 years ago

These guys are really terrific .. super excellent customer service on the phone ... thorough records of the history on my property ... and stellar service repair guys!! This young man was so attentive ... when he asked me to walk out with him to see the work, he offered tge assistance that I might need negotiating the bumping ground —- young people don’t typically notice things like that nowadays!! I have had them come out 3 times over the years to do work from the exterior warranty company and everytime they have done such a good job in all areas. You guys should have your own reality tv show, to show other companies what it means to SERVE your customer!!

Michael Behrmann

4 years ago

[Timeliness, Professionalism, Problem Resolution, Communication] Dennis was great! He took time to explain everything and made the whole process easily understandable! Really appreciate it, BIG thanks!!!

R. Jolene

a year ago

Problem Resolution, Professionalism, Communication, Timeliness] Bill scheduled an appointment within days of me requesting service. Got right to work and wasn't taking breaks or talking on his phone the way plumbers I have had to pay do. He had to come back the second day, but made sure I knew what he had done and what was left to do before leaving that day. He finished the job the second day and it seems like it is going to stay fixed (another issue I have had with people I pay to do work around my house). He even put in a new bathtub plug, BONUS! Very skilled, very professional, and he played with my dog :)

Bill Gray

2 years ago

Matt was kind and helpful. He followed Covid precautions and took his time to fix our problem and explain to us exactly what was wrong. We will be calling United again.

Dmitry Shifrin

2 years ago

Linda Robbins

5 years ago

Everything about United Plumbing is top notch. From the dispatcher, to the quality service provided and especially the technicians. They take time to explain the problem and what they need to do to resolve the problem. They are the best!

Chester Mitchum

a year ago

[Timeliness, Problem Resolution, Communication, Professionalism] We found out about the leak on Friday (37,000 gallons per our Lou Water bill), and by the following Monday, your guys identified the problem, had the utilities marked and fixed the leak. Awesome service!

Angelyn Rudd

3 years ago

They stripped my faucet when doing a drain repair, and is making me wait on hold and go through homeserve again to fix their mistake. Not cool..:-(

Edward Ashley

6 months ago

Philip and Chase are a very professional team. Philip will not leave until the problem is solved and fix.

vadim madorsky

a year ago

I have never seen such prompt and professional service in my life. Jacob demonstrated great skills and professionalism.

donna perry

3 years ago

They were contracted by Home Serve. When they were contacted 20 minutes later United contacted me for an appointment my issue was resolved within 4hours.My service man (Jason) was very courteous and professional and completely cleaned the work area before leaving.I will definitely not hesitate to call United Plumbing if I have anymore plumbing issues.

stacie creed

a year ago

Super friendly customer service. Very knowledgeable service tech. Highly recommend!

Rick Robbins

3 years ago

Marsha White

5 months ago

I contact United Plumbing due to a blockage in my main drain line. The first team they sent out arrived earlier than expected! They got promptly to work, but unfortunately a critical piece of equipment failed so UP had to sent out another team. I thought I'd have to wait all day, but instead Team #2 arrived less than an hour later and removed the blockage lickety-split. Dylan and Brandon (Team #2) were professional, knowledgeable, courteous and took care of things very quickly. They also made sure I knew how to contact them specifically if I needed them to follow up on the work that was done. I highly and unreservedly recommend United Plumbing!

Brandon Frazier

2 years ago

Thanks to Kris our leak is fixed and not only was he professional he also took the time to explain the whole process. Thanks Kris

Bob Ellison

2 years ago

United provided same day service when we were unable to use our facilities at home. Gavin arrived during the appointment window and when his courtesy phone call said he would.

He was professional and did a great job keeping the mess of an ugly job down to a minimum. I put a little extra emphasis on keeping the floor protected and clean, to which he responded by assisting me and taking extra care to not make a mess when removing his gear.

This has not been the case with other providers in the past. Will definitely refer United to others!

Donna Lanham

2 years ago

Deborah Thompson

a year ago

They were sent to my house through Home Serve. Needed hot water tank replaced. Because of piping they had redo piping and a few other things. Did a good job.Later had a small leak from pipe and they were quick on the spot to get that taken care of. Next week or two later needed them to fix a problem with my toilet.Excellent job quick response. Hats off to United Plumbing.Keep up the good work.

Gayle Ellingsworth

3 years ago

these guys are very professional and kept me informed of every thing they were doing to repair my leak

Beth Wennerholm

a year ago

Susan Powell

4 years ago

Dylan is a awesome Plummer. He is courteous and very polite. He is welcome here anytime. Great job United Plumming.

Greg Newman

a year ago

The gentlemen who arrived were courteous, knowledgeable and efficient. I was pleasantly surprised at how quickly they were able to solve the problem I was having with my commode. I am 100% satisfied with this professional experience.

Barbara Staton

4 years ago

Dustin was very thorough and did a great job for us! I was very impressed with their service.

Stephanie Wolz

6 years ago

My home warranty sent them to unclog my kitchen sink. While the guys who came were very nice (I've had them here twice), it took them almost a whole week to call me to set an appointment up this last time. I'm glad it wasn't a true emergency or else I would have been out of luck. If I need plumbing again, I might consider asking for someone else if possible.

Bob Liu

6 months ago

Donald Waters

a year ago

[Professionalism, Communication, Problem Resolution, Timeliness] First, we were so appreciative for the immediate response of HomeServe to our needs. Seth assessed the problem we were experiencing and knew exactly what to do to correct the problem and did it efficiently. He is a hard working, confident, courteous young man. We are very satisfied with his work!

Chris Cunningham

8 months ago

These are the most efficient and courteous tradesmen I’ve dealt with in a long time. I can’t recommend them more highly.

Michelle Duncan

9 months ago

Very professional gentlemen and got the job done. On time and knowledgeable about the problem.

Mike Seay

a year ago

Timeliness, Professionalism, Communication, Problem Resolution] The 2 men who came to evaluate my problem were professional and vey empathetic to my issue. Turns out it was my fault but they didn’t make me feel like a fool. I appreciate that.

Mary Todnem

4 years ago

Excellent service and price! Highly recommended!!

Ronda Ann

5 years ago

Michael was very knowledgeable and confident in finding and repairing my water leak! Couldn't be more satisfied. I knew I was in the very best of hands! Thank you!

Kajah Means

6 months ago

Dylan and his co worker were very polite and humble. They arrived, got to work and corrected the issue in a timely manner.

Jerome Mudd

5 months ago

bathtub drain was clogged

Charles Cardwell

5 years ago

These folks believe in, under promise, over deliver . The tech called to say that he would be earlier than scheduled. Repair was meticulously completed, and no mess !
Can positively recommend United Plumbing for all plumbing issues . Thanks for a pleasant experience!

Audry Ruff

a month ago

Brad came out to help us resolve a leak issue. He was very informative on how to correct it and was quick to answer any questions that we had. He went above and beyond our expectations with exceptional service. You rock Brad! Someone Give that guy a raise and a high five!

marty nemes

7 months ago

Salema J

4 years ago

Jason Bauman

2 years ago

No phone call when they arrived. They decided to leave without coming in because of snow on my walkway. 95% of the walkways in Louisville are still covered in snow. It took 3 minutes for me to shovel a path, but they can't come back. Just left without warning. I guess their schedule was too tight today to wait 3 minutes. Very frustrating.

Rob White

4 years ago

Timely and well prepared. They communicate very well. Really like these guys.

paul gessner

10 months ago

I highly recommend United Plumbing Company because they always deliver exceptional service.

Angi Chance

a year ago

Seth was wonderful , professional, punctual, and very Efficient. Have nothing but great things to say, I will use this company again.

Nick Wiggins

3 years ago

Only used them because of LWC insurance. They dug up my front yard to fix a busted pipe and said they’d be back to smooth out and repair the yard within two months. That was on September 5, it’s now the end of May. All the receptionist will tell me is “we don’t schedule the yard repairs and will get there when we can.” That was after previously guaranteeing me that it would be done by the end of April. Don’t use this company, they are terrible

Sarah Camfield

5 months ago

Kris was very helpful and resolved the issue quickly and effectively. We use United for all of our plumbing issues.

Eric Ohlson

4 years ago

The entire experience with United Plumbing has been great. The office team had quick and accurate communications, and both field teams that came out were professional, quick, and did great work.

LadyAnne Wehrley

4 years ago

My water heater went out so I called Home Serve from the water company and they sent United Plumbing to take care of replacing the water heater. United Plumbing did a fine job taking care of getting the old one out and the new one in. I'm very pleased and the guys that did the work were all courteous and thorough. It was a stress free experience. Recommend!

Sue Babiasz

2 years ago

David Burton

4 months ago

Kris and Austin were great. Very responsive and professional. Did everything they could to keep costs down. Highly recommend.

Mindy Wolf

3 years ago

Bill was very friendly, knowledgeable and arrived on time. He was very professional and courteous. He diagnosed the issue and fixed our problem very quickly!! Thank you Bill for your work!

Jim Anderson

6 months ago

We had a sewer line clogged with tree roots, resulting in backflow into the basement. Terrible situation! United responded quickly and saved us. Kris was fantastic. Friendly, professional, and gave us tips about the issue. Couldn’t be more pleased.

Samantha Callaway

8 years ago

Beware!!!! they'll over charge you and rip you off!!!! use anyone else but them!!!!

aMaraAth_ gLaVe

4 years ago

Best Plumbing Service EVER!!

Jeannie Miller

10 months ago

Very pleasant both Logan and his apprentice.

Holly Young

2 years ago

Always on time, Friendly employees, And of course,does a Great Job!!👍
Highly recommend.

Michael Rowland

6 years ago

Excellent communication, professional techs & very reasonably priced; I will definitely use them again should another problem arise!! No, I am not related to anyone at United and I was not paid for this review!!

Taylor Carnes

2 years ago

We called United & they got us right in. He arrived on time, was very nice, found & fixed the leak/pipe quickly, all for a great price! I would definitely recommend!

Robin Del Rio

a year ago

David Lauria

8 months ago

Kris did a great job of quickly diagnosing and correcting our issue. Service was completed slightly over an hour after my call.

J Spencer

a year ago

Super nice guys - very professional. Would definitely recommend!

Jane Nusseibeh

6 months ago

Kris was great. He figured out the issue immediately. He went above and beyond.
I love United Plumbing. They've done work for our small business as well. Never had a bad experience.

Barbara Schmidt

2 years ago

Shannon Martin

4 years ago

United was the contracted provider sent to my home for the exterior warranty service I have through the water company. Service Tech, Dustin was timely, professional and courteous. Although he was unable to resolve my issue (not due to a lack of any kind on his behalf), I am very much satisfied with his efforts, guidance and information shared. Because of my interaction with Dustin, I feel confident that United is the way to go for my interior service repairs. Thank you much!

Darleene Williams

2 years ago

The service was great. They knew there job and my water leak was complete in no time.

Christopher Mizell-Tidwell

2 years ago

Kris from United Plumbing was very professional and might I add very patient as he help with issues I was having with plumbing in my home. I would definitely use their services again!

Jeff Rash

a year ago

If I could give 0 stars, I would. Absolutely the worst company I have ever had to deal with. If you have a Homeserve policy and they assign United Plumbing, demand a different company. They came to fix the water line leak and forced my wife to sign a waiver that they weren’t responsible for hitting my irrigation lines, instead of offering us the chance to get them marked. They then proceeded to dig with their machine with no care about our irrigation lines and tore them up in 2 places. I had to pay my irrigation company hundreds to get them fixed. Then after they fixed the line, they back filled the hole and literally left boulders on top of the dirt pile. They said they weren’t responsible or removing them or grading the area they dug even though they are suppose to put down seed and straw by the contract. Every company that Homeserve has sent to fix the problem they caused, said “let me guess”, “United Plumbing was the contractor”. Yep!!!

Andy Lundberg

3 years ago

United Plumbing be proud to employ such fine folks as those that helped me today. Things didn't go perfect and it was so hot outside today, and yet this team kept working at a rapid pace to resolve the leak. They kept me up to date through all the stages of repair, and had me authorize removing a bush that got in the way of progress, (no worries, they put it back). Clean up was also great, no huge mess for me to deal with they took care of everything (a good rain will take care of the rest). I am happy to know that United Plumbing has me covered!

Mary Gonzales

a year ago

Nick was great, he's on time and very fast, very friendly. Explained everything he was doing and showed me what the problem was. He insisted on cleaning up what little mess that was made while cleaning out my drains. I will definitely be using this company on any other plumbing problem's that may come up.

K Dog

a year ago

samantha payne

a year ago

Missy Tatum

7 months ago

Highy professional, prompt, and great service.

Jerome House

a year ago

Very informative, professional and very efficient.

Larry Tabler

3 months ago

They were Courteous and Helpful.

L McMahan

3 years ago

Quick response time and issue was resolved quickly. Very pleased with service and would highly recommend.

Sarah Skaggs

8 months ago

Kris was professional, on time and great with my dogs!

Elizabeth Reynolds

5 months ago

We discovered a backup in our basement bathroom the evening before we were getting on a plane at 6am. We called them at 9:30pm and left a message with the answering service. They called back within 10 minutes and had a technician out about 30 minutes later. Nick was sent out and he cleared the blockage quickly, was extremely pleasant and professional. We will definitely be using United Plumbing in the future and will highly recommend them to everyone!

Donna Arehart Piffier

9 months ago

Chrissy Roe

a year ago

Seth called immediately after United called to confirm my appointment and let me know he was 30 minutes away. He showed up promptly and quickly fixed our issue. He explained what the issue and resolution was and let us know to call if we had any other problems. Great service!

John Pasquenza

2 years ago

Matthewl did. great job. We will definitely call on United Plumbinh again.

Sherryann Bailey

4 years ago

The guys with United Plumbing were swift and very professional. Thank you for unclogging my sink.

Wanda Aniton

6 years ago

The job was handle in a timely manner, great job

Michael Campbell

2 years ago

Everyone I've dealt with at United over several jobs has been professional, timely, courteous and knows what they are doing. Highly recommend!

Ann Luckett

4 years ago

The young man who came was on time & fixed our problem promptly. He was very professional, friendly & knowledgeable. We were amazed at the promptness it was fixed. Thank you!

Osman Vukelic

a year ago

Wery Good job

Kevin Gunn

6 months ago

United Plumbing was great! They were excellent and I would recommend them to anyone!

I’m just saying

2 years ago

[Professionalism, Communication] I haven’t had a chance to really test and make sure everything is in full working order, but it seems to be at 1st glance, and my experience with United plumbing has been very pleasant. They were accommodating, understanding, and efficient.

Edward Cox

3 years ago

Awesome service. I called the tool free number about 4p, and the Tech was on the spot about 530, Amazing! Out Tech, Bill, was a truly skilled professional, he was prompt, polite, clean, respectful and personable. He wasted no time identifying the problem, and resolving it quickly. I am so grateful for the great response and quality service. Thanks so much

Jadeen Haines

2 months ago

This job was in connection to what our local MSD/water company told me. United Plumbing verified their info with explanations (and even a sketch). I had a sluggish toilet that I thought was caused by blocked sewer lines. The United plumber assured me that that wasn't the case. He also checked the water meter to see if it were working properly.

connie lopes

10 months ago

Your company gave me a time between 12 and three they showed up around 12-ish which was awesome then Chris went to work and explained how to periodically check the outside sewer pipe to see if the water is filling up
He also suggested that I call MSD and have them check their side of the pipes , which was very informative

Chris was very professional and kind. I’ve had nothing but good experiences with your company and with the workers that have come to my home Thank you so much for coming to my rescue😊😊😊.

Stan Squirewell

3 years ago

I’m totally satisfied with there service. They arrived on time, and professionally solved the issue.

Jonathan Higgins

3 years ago

[Professionalism, Problem Resolution, Communication, Timeliness] Phillip did a great job on fixing the problem. He made suggestions on what I should do in the future which it may help. Thanks!

Sharon Cantrell

2 years ago

Mattie Mills

a year ago

jeep wrangler

4 years ago

Pearl Patterson

10 months ago

Jacob was very pleasant & he was on time & completed his task in a timely manner

Norb Kirchner

a year ago

very effective and fixed the leak outstanding work

Shafonia Johnson

4 years ago

[great Professionalism, great Communication, Timeliness] Bill was prompt and greatly explained all information with understandability.

Bethany ann Munson

7 months ago

Bryan Stivers

10 months ago

Kept me informed of the issue and resolution. Was very professional and pleasant.

Theresa Herring

5 years ago

Richard was professional, courteous and very knowledgeable. I would highly recommend him and United Plumbing!

Paula Fulkerson

9 months ago

Phil and his assistant arrived on time and after assessing the situation were able to find a solution that didn't include a jackhammer to my floor. Phil walked me through exactly what they were going to do. Once they were completed he showed me exactly what was done and cleaned up what little mess they made. He even replaced the small piece of drywall they had to remove. Living on a concrete slab, this was a very anxious time for me and Phil put me at ease right away.

Ken Faulkner

2 years ago

brunn

3 months ago

They're worst company ever to do plumbing in my house, they make it worse than the problem is, but when I call other companies they fix it right and fast

Elizabeth Popham

a year ago

The professionals at United Plumbing responded quickly to replace the broken sewage pipe in our basement. It was done well.
They were successful in competed the job in a short amount of time.
Late last year the sewage line from the house to the street was replaced and that job was a tough one.
Everyone involved did their part to Complete the job successfully.
We were grateful that they also returned to reseed the lawn from the distuption.
They are excellent!
We are so relieved we had signed up for the Homeserve program for this type of situation and have been pleased with the company they have chosen to respond to their requests for service,
The United Plumbing Company

Joseph Schodrowski

2 years ago

Laura Martin

3 years ago

Timeliness, professional, & communication !!
Job well done!!

karen mcknight

11 months ago

The workers located the blockage in the pipes in the yard with a snake and a mental detector. Only minimal digging was requires because of this location process. A cleanout was installed and the basement cleanout was also cleaned.

Carrie Mackenzie

4 months ago

The techs were great! Very professional & talked to me about all the next steps. Definitely recommend this company.

Charlotte Mayes

2 years ago

United Plumbing is A+ I have home service through the water company and they are contracted by them...

Vicki Merrell

10 months ago

The plumber discussed with me the issues with my sink running slow and offered alternative solutions. He was personable and easy to understand. He asked if I had more issues they would return with a different machine to tackle the problem.

Debbie Sheffield

5 years ago

The plumber was very professional and took me through the process of looking for a leak at the meter. Even showed me things I didn't know about plumbing on faucets and water heater. Great service

Arden Hagele

a year ago

Ashley Zemba

4 years ago

We bought our home and quickly noticed high water bills. Come to find out there was a huge leak in the waterline in our front yard. United came out and quickly made the repair needed. What’s more, they even came back for a second repair, which technically they weren’t responsible for fixing. They went above and beyond when they didn’t have to...now that’s the definition of integrity within a company!

A C

5 years ago

Robert Cheshire

2 years ago

Laura Terstegge

5 years ago

The whole experience with United was very positive! They were dispatched from Homeserve (Water Co Insurance) for a claim I placed for a potential water line leak outside my home. Derek came first to assess the situation and he was super friendly and quickly determined there was definitely a leak and put in the order to have the underground lines marked. Once the lines were marked (finally—heads up LG&E, MSD and Lou Water split from the single company that used to mark all the lines at the same time and they are not very timely or responsive.United had to contact them several times to get them to mark their part) United called back to make an appt to have the repair done. Two days later they had their team out. Michael was on time, friendly, and very professional. He was very thorough in explaining the entire process, he showed me the leak when they located it, showed it after they repaired it and then showed me that the meter was no longer spinning indicating that there were no other leaks. This was by far the best service experience I’ve had and will use them again if I have future plumbing issues and would gladly recommend United to anyone!!

kathie wideman

2 years ago

Came and fixed the problem. On time and no mess.

Sharon Ran

2 years ago

Our water heater began leaking on sunday- they came out within hours and evaluated- and returned the next day for a new water heater install. We were thrilled with prompt service- they walked us thru the process and explained how the adjust the new heater. Cleaned up well - were in and out in an hour.

Andrea Perry

2 years ago

They were quick and efficient!

Barbara Duncan

4 years ago

Dylan was very professional

The family! Finch

3 years ago

Derek is so knowledgeable and professional. His costumer service skills are unmatched. I will definitely be contacting this company for all plumbing needs and requesting Derek.

Christopher Dearmond

2 years ago

Shawntae Slaughter

2 months ago

Mary Ann Parsley

a year ago

M. J. Banks

4 years ago

Derek did a great job of assessing the problem and used the best and quickedt method to unclog my kitchen drain. He was very professional and nice.

Stephen Snow

3 years ago

Response was less than 4 hours. Sight visit the next day, utility underground markings the next day, repair the next day. Start to finish for a exterior water leak repair less than 4 total work days with excellent customer service.

Bob Dearmond

8 months ago

Matt was great. So friendly, patient, and helpful

Sara Simms

a year ago

Great experience! They were on time, did what they needed to do and off they went. Will definitely will use again if needed.

Echo DeVore

2 years ago

Timeliness, Professionalism, Communication, Problem Resolution

Lorita Howard

2 years ago

brett heuser

2 years ago

Absolutely top notch! Very professional and thorough crew. I highly recommend!

Dyeisha Smith

5 years ago

United Plumbing and Bo were absolutely excellent from start to finish when repairing my pipe!!!!

Lauren Sands

3 months ago

Bill Wolfe

a year ago

Quick, courteous, and professional.

Deondria Seargent

a month ago

Had a leak in my hot water heater. They acme out same day. And replaced it within 48hours
Great service

Roscie F

4 years ago

John Norrell

4 years ago

[Timeliness, Professionalism, Problem Resolution, Communication] Very surprised at how fast everything occurred. From phone call to HomeServe to water line fixed was 3 business days (5 days total with the weekend).

chris27616

4 years ago

Michael Gresham

2 years ago

Great company. Sean and his partner were great had a leak inside and out. They took care of it. Very professional and knowledgeable. On time cleaned up after they were done. Highly recommend this company.

Alex Louisville

10 years ago

I do not recommend anybody United Plumbing, they are so informal, They asked me a lot of money and did not solve my problem, They came to my house in two occasions, asked to diagnostic and at the end I had to take the hose they left stucked inside the septic tank. The receptionist tried to intimidate me with the fact that I did not say anything about the existence of the septic tank. Why I paid for the diagnostic? Where I should know about that from? They wanted to charge extra $700.00 more for taking the hose they left in there. Be careful with them and go ahead to another company. from the deepest part of my heart. Avoy to have another additional problem.

Bigbird

a year ago

Customer service was 100% from the day I initiated contact. Impeccable customer service and field technicians. Technicians were on time and or ahead of schedule. Seeing as it was a exterior water leak and potentially costing us money with every rotation on the water meter, Nathen and the other tech jumped right in and started the excavation.. Located crack in pipe, replaced and refilled excavation. United plumbing has now gained a lifelong customer due to their customer service, professionalism and the quality of work and work ethic of the two technicians that completed the scope of work that we needed. Thank you United!!

Todd Gordon

2 years ago

Timeliness, Problem Resolution, Professionalism, Communication all excellent. Matt was friendly, knowledgeable, informative, and efficient.

Dylan Martin

4 months ago

Dylan and his co-worker came out to help with backed up sewage, very professional, very helpful with how to help maintain and prevent future instances, also called MSD to help with a possible issue on their end. Cleaned up the mess our water caused, and cleaned up around the house from their equipment. Very professional and curteous. Highly recommend these guys if you're having plumbing issues. Didn't have any issues with pricing unlike some of the other local plumbing companies. If you're not using the Home Serv insurance for your internal and external plumbing I'd also highly recommend that as well.

Tim Wright

4 years ago

Judy Sinkhorn

11 months ago

Donna Noel

3 years ago

[Professionalism, Communication, Problem Resolution, Timeliness] Dylan was such a pleasant person to do business with,very polite and very knowledgeable about what he found ad explained the plan to fix my issue.

Mike Foster

a year ago

Shana Montgomery

a year ago

Larry Gray

8 months ago

The United representative showed up as scheduled to diagnose our problem. A team arrived as scheduled and dug up the pipe and repaired it. The leak was at the foundation. They were engaging, keeping me informed of every step. They were respectful of our property and our house, minimizing damage to landscaping and yard. I will call them again for any plumbing needs.

Omar El Rayes

2 years ago

Richard and his assistant were very professional and very quick fixing the leak. Highly recommend. 👍👍👍👍👍

Zeta Sistah

a year ago

Professionalism, Timeliness, Problem Resolution, Communication: All of the above! Logan and his partner were WONDERFUL!!! They were very courteous and quickly resolved our plumbing problem. Thank you!

Nicholas Miller

7 years ago

Fred Partin

a year ago

This was a super experience. Service was on time and prompt, professional, answered all our questions. He was very professional and efficient and explained to us the problem in a manner we easily understood. Problem was resolved. What a great company you have!

chris cobb

a year ago

Very wonderful customer service had an issue with the the water service on the came out and were very kind and courteous it's incredulous they even took the time to make sure certain plants were not disturbed we're not disturbed they were very awesome

Becky Robison

a year ago

Jacob was wonderful! He arrived early—but let me know beforehand, of course. He was polite, and he wore a mask inside my house, which I appreciated. He explained the issue to me—but not in a condescending way. He fixed the issue quickly and told me how I could prevent it in the future. I’d definitely use United Plumbing again!

Tiffiny Smith

4 weeks ago

Recently when dealing with plumbing companies I have had nightmares to say the least. There’s is so much dishonesty out there, that I am absolutely terrified when it comes to calling anybody. United has been just the opposite to me. I’ve called them two times and both times with different technicians, It was the same. They were professional they were on time, and most importantly, I truly felt that they were honest when it came to telling me what was really wrong. Their compassion for me as a homeowner was what I will take away most. And I pray that they keep this same business motto because I will be using them only from now on.

Tricia

2 years ago

rita sasse

a year ago

Emir Dizdarevic

4 years ago

Kristen Zimlich

4 years ago

[Timeliness, Professionalism, Problem Resolution, Communication] Bo was very professional and he answered all my questions and concerns.

Grant

4 years ago

Bo was professional and knowledgeable. Wasn't anything he could do today since my problem is from outside underground but at least I'm a step closer to getting the problem fixed.

Fletcher J Clarke

3 years ago

They were quick to contact us

chris ruedel

2 years ago

[Problem Resolution, Communication, Professionalism, Timeliness] Maxwell and Peyton answered all our questions . Took care of the Leak, raked up the yard where leak was and left. Thank you.

Bette Miller

6 years ago

In March I had a water pipe leak. My insurance, HomeServe, enlisted United Plumbing to replace the bad 70' pipe. They declared it repaired. Two weeks later there was another leak. I called United immediately and they said that I was not their customer, HomeServe was. Several days later, United was back, saying more pipe must be replaced. Several days later they were back to replace this pipe. They promised to come back to level the ditch and plant grass seed from the March dig. I called in May and Kim said they would be out when they could. Never showed. I have called HomeServe twice asking them to get United out to finish their job. Each time they would lie and say they would be out in a few days. They still haven't come. My front yard is an unsightly mess, embarrassing. I will never recommend United Plumbing. They have no sense of urgency and will lie to their customers.

michael cleary

3 years ago

Penny ODonnell

6 years ago

The guys were personable and got the job done in a timely manner

Craig Larimore

3 years ago

Grasiel Rodriguez

7 months ago

They were very nice and professional, also very informative and really knew what they were doing!

Wendy

2 years ago

Desirae Nix

a year ago

Great service!!!

Geri Trill

3 months ago

Will never use anyone else again

Greg Frederick

2 years ago

If your house is on a slab and you get a leak, ask for the technician Phillip.
He is an expert in his field and will find and repair the leak with minimal damage. Highly recommend him.

Steven Chesler

3 years ago

Sarah Baker

7 years ago

Richard was great! Took the time to explain every detail with me. Did a wonderful job fixing what needed to be fixed.

Grace Simrall

6 years ago

We needed same day service after a dishwasher replacement broke the hot water valve. Not only did we get it, Richard also did a great job.

KLC

4 years ago

Second time using United. Great service! I highly recommend them. Phillip was our plumber--very friendly, knowledgeable, professional.

William Kight

3 months ago

The scheduler who took my call was easy to work with. The technicians arrived on time, were very personable, explained well what they were doing and worked as long as it took to complete the job despite some complications. The text-based notification system let kept me in the loop throughout the entire process.

Kyle Barrett

4 years ago

[Timeliness, Professionalism, Communication, Problem Resolution] Michael was great. Professional amd punctual. Thank you!

Beverly Taylor

5 years ago

Charlene Minnic

6 years ago

On time, knowledgeable, professional an solved the problem quickly. Will recommend to others in my building!

Tanitra Snardon

2 years ago

Michael Ormerod

3 years ago

Dennis did a great job today. He analyzed and fixed my problem in short order.

Crystal Williams

2 years ago

Our water bill was ridiculously high and the company just told us we must have a leak somewhere. Luckily, we'd added the HomeServe service - and once they entered our claim, United Plumbing picked it up and was here within the hour. They marked the area of the leak - and have already been by to fix it today. I could not ask for nicer guys who knew exactly what to do to remedy our issue. Definitely recommend!

Dan Dalton

4 years ago

Dennis was on time, super friendly, and solved a problem in minutes that would have taken me a day or more (and did it better than I could have).

Definitely will use them again.

MJ O

4 years ago

They do a great job with professionalism and communication. Vast experience to handle various plumbing issues.

Chelsea Ndiaye

7 years ago

The plumber who came out, Richard L. was awesome. He took the time to answer other plumbing questions unrelated to this job. He even made recommendations to offset future problems. Great work. Great guy.

Bud Slusher

2 years ago

Bethany Witten

a year ago

I could not have been happier with Logan’s work throughout the entire process. He was punctual, had no issue with wearing a mask indoors, and provided a clear resolution from the first walkthrough. Upon his return, he and his teammate were professional and prompt, and the work appeared to have been done well. After completion they seemed happy to answer any questions that I had and confirmed my satisfaction before leaving. I will recommend United highly in the future!

Kevin Brewer

6 years ago

Great job great people to work with

Frances Carter

2 years ago

Wasn’t Me

a year ago

Meghan Smith

7 years ago

josh wahnowsky

2 years ago

Abbie Creed

a year ago

tsung huang

a year ago

Briana Williams

9 months ago

I called and filed my claim. Response time was estimated at least 1 day. I received a call within the hour and had an appointment set for next day. The contractor called me when he was 10 minutes out. He came in fixed the issue and was very professional,. He even took the time to show us and explain what the problem was..

Tim Rice

2 years ago

[Timeliness, Problem Resolution, Professionalism, Communication] Dylan is quite possibly the finest service tech I’ve ever dealt with. He was prompt, courteous, and efficient. It was a pleasure to have him in my house.

melvin quaack

6 months ago

I give these guy 10 stars, 110% satisfaction. Servicemen are top notch professionals. You don’t find that everyday. Good to know that you can count on a job well done. I would definitely keep their number on my cell phone.Ask /request for Dylan Hellinger and Brandon .

Leah Bradley

9 months ago

United Plumbing gave me superior service! Kris and Michael spent all day working on my problem and didn't leave until they were sure every issue was resolved. I couldn't be more pleased!

Matt Stegemann

3 years ago

Wes Stone

3 years ago

LESLIE GREENWELL

a year ago

Angie Jackson

6 months ago

WONDERFUL COMPANY! ON TIME, PROFESSIONAL, GREAT COMMUNICATION.

Denise Pelphrey

a year ago

Clayton Stoess

a year ago

Gregory McAuliffe

2 years ago

United Plumbing did a fantastic job, my water line had busted and water was going everywhere. They were responsive, polite and professional.

Nancy Frederick

3 years ago

Carneshea Bradley

2 years ago

They suck!

Katie Higdon

11 months ago

Let me say I will always use United Plumbing! They just got a life long customer! Had a water leak, didn’t know where. They found it, ran new water lines, put shut off valve in and replaced water heater.
Great service, reasonably priced and honest!

Michael Newkirk

4 years ago

Quick response to call for help! Solved problem quickly, Totally satisfied customer!

Ofelia Hernandez

8 months ago

Clayton Compton

2 years ago

michael kimmons

3 years ago

Melinda Rocha

3 years ago

Outstanding communication. They arrived on time. The crew that came to my home was very professional and informative. They did a great job and I will recommend them to everyone.