Onsite Plumbing, Heating & Air

Very rude!

Worst workmanship ever. They dug up my yard for a job it's for my neighbor without informing me. Then it took them a lot longer and they said it would. Has costed me about $500 to damage to my yard because Of their laziness. Horrible. Never use this company

Nice place to drive past I couldn't even tell you where it's at so I have no rating except lmtfa

Worked for them for about a year one of the companies that I would gladly go back to work at great close group of guys

Honest plumbers! Fair prices! Excellent work!

I have used these guys many times in the past for several things. Find/fix leak in the house, installing water heater, installing new bath tub and faucets, and today I had them install a new dishwasher. Each time they get to me quickly, have the most reasonable prices, and perform quality work. I will always use these guys for my plumbing needs!

Always awesome. Been doing business with them for years. Always my first call. There is nothing more to add.

They get 1 star because 0 was not a option. We are building a new home, they run our plumping before our slab was laid. They used different materials then what we asked for. Wrong sizes, wrong piping, we wanted pipes to be able to replace in years to come without tearing up our floor so they can place them into tubing that can be accessed forever but they did not do this, when we asked why they went against what we asked for we were told “oh that’s just a waste of time I have done this for years and never needed to do that”. Um ok you were paid to do what we wanted So not doing that step should make the price cheaper since not using the addition supplies but no they didn’t do that either. They also were suppose to pay the fee for state inspection after plumbing was put in when this did not happen weeks later we called and asked why we were told “oh we thought you were going to do it, but sorry we can do it now” we gave them more time to do this and called the inspector to be told they did not come in and pay fee or request a inspection. So another phone call to them to ask what the heck is going on and told “ sorry we will get it”. That should have been our signs to go elsewhere to finish the job but we again called to request them to come complete we needed plumbing connected to he septic tank, and pipes connected to water source with completing the dishwasher, refrigerator, sinks, washer, toilets, and two whirlpool tubs and showers. We decided to provide supplies since they did not use and do what we wanted the first time so we have sinks, tubs, toilets, faucets, drains and ect. Our over the phone quote was over 8000.00 we said even with us supplying everything she said oh we can knocked some money off at the end since you have all that. Ok so how much money? “I don’t know we don’t do it like that.” Upon further questioning we realized the quote did not include connection to septic tank or to the water supply. We were never given documentation of estimates or contracts but they do tell us we got them still no where to be found. We contacted a different plumber to make sure we were not in the wrong and when he hears and seen what was going on he actually called on-site plumbing in a three way call including us and he questioned there work and prices and overall job. “He was told things 100% different then we were but still wrong information and highly over priced. Our end result prolonged building of our home, half finished plumbing that can’t be fixed easily in the future like we asked, on top of hiring a new plumber to complete and repair things to pass codes. All the while onsite still has not offered any refund on what we paid pre- paid for. If anyone still decides to use this place make sure everything is documented and get individual prices for each thing! And remember there supplies are about ten times the cost elsewhere.

They came out to unclog a main sewer line and worked with me on payments. Took them two trips but, I can’t describe what a deal they did for me they helped me out big time.

Greatest company to work for.

Fast great service reasonable price

Great service!!

I had called them on a weekend to come fix my faucet that connects to my refrigerator. It was leaking into my basement and they sent someone out after I explained what was wrong and that they either needed to cap it off or replace the faucet all together. So the repair man comes out and charges the weekend fee but didn't have the proper equipment to fix it and said he would send someone out to replace it later that week. They sent someone back out 2 days later and he spent 15 minutes and charged me for the parts which were under $20 but charged me the full hour fee...I called to complain that the total time spent on fixing my leak was about 25 minutes total (including the weekend) and that they charged me for the weekend hour and the initial hour during the week and they should have either sent someone the first time to fix it or not charged another hour for work they didn't complete properly the first day. They were to call me back and let me know what they would do about it but needless to say they won't and I ended up spending around 250.00 for something that should have cost me a total of 120.00. I will never use or recommend them to anyone!

Due to time constraints on a weekend, I hired the first plumber that arrived to fix our problem - after calling 3 w/n 15 minutes. This guy was very friendly and courteous, solved the problem but created new ones & overcharged for the equipment he installed. I called Onsite and set up an appt. They arrived 35 minutes before scheduled and corrected everything w/n 40 minutes that the previous guy had messed up. We've dealt with Onsite for several years and always get top-notch service. Today's experience earned them another A+

They have done both plumbing and air conditioning work for us! They have great service people and my air is blowing cold!!!

Very nice people and seem to run a good shop

I had an emergency gas leak back in January, and they were quick to get me booked, consulted, and rerouted my gas line. They did excellent work and it took only a few days.

A+ Local Service!

We used Onsite for a renovation job in our home. It was a big job and took a lot time. There were some frustrating moments during the renovation but that is to expected. I have learned that communication is key to any successful renovation. Onsite was great to work with. Their line of work can be unpredictable given emergency situations that arise. Patience has to be practiced by all involved. Our experience with Onsite was very positive. I would use them again and have referred friends and family to them.

Fast answered and very diligent.

My basement started flooding around 9 PM last night. I called every single plumber I could find online and none of them would send someone out here to check out the issue, apparently because there had been a lot of flooding in my area and they all had waitlists of anywhere from 24 hours to days just to get an appointment. But if you’ve ever dealt with a flood in the basement, you don’t exactly have days to wait before all of your stuff is ruined. But I called these guys and they had someone sent out to me in not only a timely manner, but he was also very nice and completely understood the urgency of the issue. You could tell he knew exactly what he was doing, which is nice when you personally don’t know much about plumbing. It took them two trips only because I needed a new sump pump, but they were able to fix everything within minutes once they brought the sump pump and installed it. Everything in my basement would have been ruined if it weren’t for them. I cannot appreciate this company enough and I definitely recommend you give them a try.

Best plumbing service in the Louisville/Indiana area. Had a leak that flooded our whole basement coming from a sump pump that had been tripped off. He reset the pump and we were able to drain the water out. Later, the pump had failed and the water had came back but deeper. He came back out and installed a new sump pump and drained all the water out. This was the only plumbing service that we could ever get ahold of in an emergency that was willing to show up, and they actually knew what they were doing. All of our things could have been ruined had we not called them.

We use Onsite Plumbing for a our plumbing needs and they are great.

This company installed the HVAC and plumbing in my home during a complete renovation by the prior owner, who had bought the house to flip. I was the first owner within just a few months after their new installations were done.

For the second floor HVAC unit, they ran the condensation pipe (which all furnaces have) across the ceiling of my dining room and vented it to the outside wall of the house, where the water would drip down the wall. This is against code. The furnace installation guide warns you NOT to do this. You are never to run a condensation pipe into unconditioned space. Freezing pipes cause serious property damage. The condensate is supposed to be piped into the plumbing drain.

In January 2010, 2 days after closing as the temperature dropped below freezing, and before I moved in, there was a big leak in my new beautiful dining room. Onsite came out and corrected the installation (a $50 condensation pump kit was all that was needed to pipe the condensate into the plumbing drain), but they ignored my request to assume responsibility for the $1,600 in water damages to my dining room.

I have photos of their damage and outside venting if anyone is interested.

When I spoke to their office manager about it, she claimed that the remodelers ordered them to vent the pipe in that improper manner--an excuse that insults anyone's intelligence. The remodelers confirmed they did no such thing (they were relying on the plumbers to do their job properly), and a plumber is not allowed to violate codes just because an ignorant home owner told him to do so. But anyone who knows anything about basic plumbing knows you don't vent a pipe with water in it to an outside hole, which will freeze and back up and cause the homeowner great expense.

They also improperly hooked up the dishwasher, which they did come out to repair, but why do sloppy work to begin with? Now, 3 years into my new home, one of my sinks is leaking because the trap and underneath lines were not properly hooked up to the drain. I have done a lot of remodeling myself and have never had a sink start leaking within 3 years of installation. It's an easy fix, but another indication of sloppy initial work.

After publishing this review, the same office manager wrote me and asked why I waited so long to report the problem. I reminded her of my 10 page letter with documentation, which she previously ignored. I never heard from her again. I was being generous in giving them 2 stars. They deserve only 1.

Called, texted, messaged... never get any responses. These guys are jokers, Oh well, I wish Jimmy running the company still, and the outcome wouldn't be this way.

Had some communication problems to start but work seems to be good quality.

I work there, and I am awesome. Hvac 4life.

Fast service and very good work. The two plumbers were very courteous and nice. I would recommend Onsite too everyone.

Very prompted & efficient

We had Onsite replace our water service line that was leaking under our driveway. They were quick to respond and affordable. When they replaced the water service line, they cracked our sewer line. They stayed after business hours on a Friday to make sure the part they broke was fixed. Our yard was left an uneven mess, I wish they would've tried to pack it down before they left - it would've saved us from a lot of manual labor in the weeks to come. They did call and check to make sure nothing was leaking the following week, which was very much appreciated.

Would never recommend. Service is terrible and have had issue after issue. Not happy.

Terrible service. Had initial service call on a Monday quoted at $150, next morning the quote turned into $200, by the time they were at the property $350 and didn't complete work and wanted $550 after 20 min on the job site. Have used several plumbing companies and this is by FAR the worst.