Best Water Line Excavation in Baltimore MD

The first technician Catons sent was a disaster. He was unable to find the house but kept insisting on the phone, irately, that he was in front of the house when he was nowhere in sight. He also grabbed my cordless drill off the counter without even asking (during a pandemic) to try to pull out the faucet body. When he couldn't get the faucet off, he announced that I needed a new faucet. In addition to this bizarre behavior, his command of the English language was too limited to communicate effectively about the job he was doing. I told him I didn't want him to install a new faucet, and he left. Quite frustrating, because I still had no water in the kitchen and had wasted several hours dealing with this.

Upon researching the problem further, I discovered Moen would send the necessary replacement part free of charge, but I decided to upgrade the faucet and picked one up from Home Depot. Then I requested a second technician from Catons to handle the installation.

Bruce, the second technician, did a great job. It took a little less than an hour, and he agreed to give me the hourly rate rather than charging for a flat fee for faucet replacement, which would have been nearly double the hourly cost, $400 instead of $200. He also explained how a trap works and why the lack of a trap in the right-hand sink (which I had not known about) was something that should be fixed. I would have had him make that repair today, but it would have been an extra $200 for fetching parts.

Having seen Catons' price list, I decided to use an independent plumber for reworking the trap.

Tim did a great job today. Very helpful and knowledgeable. Thanks so much!!

We called Roto Rooter to come out after we had noticed some backup within our house. Roto Rooter was here within a couple hours, and stayed a little over an hour, not only did they clear the path, but they were able to discover that our problem was a root issue in our main line with their camera. They sent an estimator here the very next day to give us a quote on replacing the line. They were efficient in their job, yes it was costly, but so is any other plumbing issue you may face with any other company, but they also stand behind their work. The two gentlemen that came out were very professional and friendly. I definitely would recommend them!

Nick from Stillwell was great. He exceeded my expectations by being here before 9am. He was very nice and honest, and waited for the water to flow through the pipes before he said it was complete and no additional leaks. I would recommend this company.

I had the pressure valve replaced in my home. No issues and took time to explain the job to me. I highly recommend.

They did an excellent job; same day service and very professional. I would call again and highly recommend to anyone in need of plumbing services.

Justin is fantastic! He will be our plumber for life!!! He is very hard working!

Excellent and immediate service. Called at 8AM & repairman was here by 10:30AM. Faucet works better than it ever has worked!