Best Water Heater Service in Baltimore MD

Used Ron the Plumber to bump out outside hose faucet a few months ago which was quite pricey. Experienced a leak behind the siding with their piping and they wouldn't cover under warranty (before seeing what the problem was) and wanted to charge $65 just to diagnose the problem. Will not use again.

I highly recommend TL Back plumbing , My sump pump went down during heavy rains and was at my door within 30 minutes after contacting, 2 hours later the plumber had installed a new sump pump and even helped with the cleaning, thanks again for the prompt service and savings!

Is very polite, Is clean work, Affordable

Joe and his assistant did excellent job. On time and explained everything he was doing. Very good customer service.

The first technician Catons sent was a disaster. He was unable to find the house but kept insisting on the phone, irately, that he was in front of the house when he was nowhere in sight. He also grabbed my cordless drill off the counter without even asking (during a pandemic) to try to pull out the faucet body. When he couldn't get the faucet off, he announced that I needed a new faucet. In addition to this bizarre behavior, his command of the English language was too limited to communicate effectively about the job he was doing. I told him I didn't want him to install a new faucet, and he left. Quite frustrating, because I still had no water in the kitchen and had wasted several hours dealing with this.

Upon researching the problem further, I discovered Moen would send the necessary replacement part free of charge, but I decided to upgrade the faucet and picked one up from Home Depot. Then I requested a second technician from Catons to handle the installation.

Bruce, the second technician, did a great job. It took a little less than an hour, and he agreed to give me the hourly rate rather than charging for a flat fee for faucet replacement, which would have been nearly double the hourly cost, $400 instead of $200. He also explained how a trap works and why the lack of a trap in the right-hand sink (which I had not known about) was something that should be fixed. I would have had him make that repair today, but it would have been an extra $200 for fetching parts.

Having seen Catons' price list, I decided to use an independent plumber for reworking the trap.

Some of the most knowledgeable, professional, and hard working contractors I’ve ever dealt with! Our water heater broke unexpectedly, leaving us without hot water or heat (aquatherm furnace) and they were able to come out right away to install a replacement at a reasonable price. They helped us navigate a complicated warranty replacement, an above-average complexity install, and went above and beyond at every step to make sure the job was done right...even going out of their way to secure a part in order to prevent the same issue from happening in the future! Would HIGHLY recommend Rob and his team.

Incredible service! Came for an emergency appointment and arrived early. Rob was wonderful- friendly, knowledgeable and worked very hard.

I would highly recommend this guy. If you are looking for someone who is nice and will give you an affordable estimate and do a good job, call him. I just had a leaking pipe fixed in my front yard. He was quick to respond. This seems to be a popular issue going on in my area right now. Thanks Mister Plumber and Son.

Khuma was very professional and very quick maybe 1 hour from the time I called! He had very nice snake machine and cleared the pipe in no time. Would highly recommend.

Came on time and was very quick with all repairs. Was prepared with everything needed to do all repairs, including things he found along the way. Informed me of anything he found and made sure to ask me about my thoughts before doing anything.

Van was wonderful! I had a complicated leak behind drywall that he found and fixed when others could not. He was knowledgeable, efficient, hardworking, personable and on time. I highly recommend him, you will not be disappointed.

Great work done on time as promised for a reasonable price. I will definitely use in the future.

David was very knowledgeable and friendly, a pleasure to work with.

Great service. New toilet

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