Ron the Plumber

On time and quickly fixed the problem.

I found Ron the Plumber on NextDoor and thought I could trust the positive reviews from my neighbor’s experience, but apparently not. I caution anyone to let this plumber in their home for any reason after my experience with him today. If there’s one thing I will never do is allow someone in my home to disrespect me or speak to me in a condescending manner, especially when I know I am kind, polite, and courteous. Well, that’s exactly what he did. He initially came to my home a week ago to repair what he claims was a clogged toilet that is barely used. After “repairing” it, the same issue persisted not even a week later. So, I contacted him considering there might be something more serious going on. You would think someone who is running a business would want to know where they may have gone wrong or how they can be of more assistance. Not this guy.

He arrived within the timeframe he stated with a smile. But don’t be fooled by that because there’s a very nasty attitude behind it. It started with his curt and defensive text messages. Normally, that’s enough for me not do business with someone but I let it slide considering the true tone someone is using isn’t always what you think it is via text messages. Either way, he arrived at my home, did a quick evaluation of the toilet and assessed it to simply be clogged. I needed more information than that. When I asked if there could be more to it, he again got defensive and said “I can’t be responsible for this”. I told him I wasn’t holding him responsible. I wanted to know the science of what’s going on (i.e. is the water level too low, is the part that was replaced from another plumber faulty, etc.). Basic questions any rational customer would have. He replied smartly that I “should just get another toilet.” I then tried to level with this man considering he may have had a string of bad customers trying to take advantage of him and assure him that that was not what I was trying to do. But then I realized he was purposefully being nasty towards me as if to say “who do I think I am to ask him anything”. It was definitely time for him to go then. After not even 15 minutes in my home and answering my basic questions he makes his way to the bottom of my stairs and says “I charge $85.00 for house calls.”

I responded in a surprised tone and asked him if he were serious…to be sure I heard him correctly. I had just paid him $150.00 not even a week before for less than 30 minutes of work and now he wants $85 more dollars for evaluating a job that he supposedly fixed? No…we would definitely need to discuss that. Apparently that triggered the anger that was already surfacing in him because in a very hostile manner he said, “You know what. I won’t charge you. Just find another plumber.” Again, I am shocked and said, “What?” So, he says, Yeah, well if you’re gonna ask me if I’m kidding, then yeah, don’t worry about it.”

First of all, I am not a child. This little form of retaliation for asking questions any person would ask after hearing what he wanted to charge me and then the way he escalated prompted me to ask him if he were having a bad day. I also told him that I would pay him, but he was too busy rushing out of my home. Which was a good thing because he knows he shouldn’t have even mentioned charging me in the first place. And for the record, I never let anyone perform work for me for free. Even if I don’t agree with the price or the work, one should always be interested in having a conversation with a customer, engage in possible negotiations if the work and the price don’t align, and try to be fair. Ron’s behavior towards me said very clearly that he thinks I am disposable, I don’t deserve a conversation, and I surely don’t have the right to ask him anything even if he didn’t provide a price list. Well, here’s my message to you: You are only as good as your last customer. Having respect and building a trusting relationship for the residents in this community extends much further than a quick dollar.

Community: Do yourselves a favor and find another plumber.

I always call Ron the Plumber. They are honest. The job is always completed successfully in a timely manner

Ron has worked on many issues on our old home and new home. We were very impressed by his skills with our shower and faucets. Ron is a great communicator and has reasonable prices. We trust Ron to do all of our plumbing. Highly recommend!

They've been our plumbers for as long as I can remember. They are honest, professional, and reliable. They are the only ones we will use.

Nice person; expensive charge, but did not get the job done, not a familiar brand; another plumber, also not familiar with the brand, was able to get the job done in less than 15 minutes

Ron has been to my house twice. He was timely, professional, friendly, and knowledgeable. He was thorough and very affordable. I highly recommend Ron the Plumber!

Easy to book appointment. Good communication. Showed up. Did the job quickly and neatly for a fair price.

Used Ron the Plumber to bump out outside hose faucet a few months ago which was quite pricey. Experienced a leak behind the siding with their piping and they wouldn't cover under warranty (before seeing what the problem was) and wanted to charge $65 just to diagnose the problem. Will not use again.

Moved into our home and within a week we had a backup overflowing into our main level bathroom. Ron was kind, professional, and responsive. He showed up when he said he would and charged exactly what he said he would when I spoke with him on the phone the day before. He quickly diagnosed and solved the problem. I would recommend Ron to anyone in the area!

Charged over $1000 for 5 hours of work installing a vanity and fixing a shower handle. Dave from RtP was not capable of fixing the hole in the wall he made, properly grouting the new shower handle/head to the wall, or securing the vanity to studs, so had to use another handyman he recommended for that. Other guy pointed out that Dave had installed the wrong kind of piping behind the showerhead, so it could not be properly attached to the wall. Would not recommend.

Called Ron when my pipe burst in the garage he said will be there soon and he did. He is so lively, friendly and very polite. He Was so energetic running from one place to another less than an hour work was done. He charged and i called my own charge without hesitation accepted. I will look out for more customers for him.

Great service

Ron the Plumber was on time, knowledgeable, and professional. Had a leak in basement pipe where another plumber had failed to repair. Ron came by and did great work at a reasonable price. Absolutely would recommend

fantastic job, Ron was very pleasant to work with. charged a fair price completed the job in a timely manner, and even offered to advise me on my own DIY projects.
thanks ron

Was able to get my issue fixed but while the plumber was at my home he stated he saw other issues that was on WSSC, this company never contacted WSSC to let them know about these issues, which they are suppose to. Tried calling leaving countless voicemails, nobody's answering or calling back.

We recently called Ron the Plumber for a plumbing problem. It was one of the most satisfying services we have had on our house. He was efficient, honest, and very transparent with what we needed. We will use Ron again and will refer him to our friends and neighbors.