Best Water Cleanup in Baltimore MD

Incompetent and shady company. Do not waste your time, money and energy with this company.

If things are done correctly there are no issues. However, when something goes wrong, they get shady real quick. They don't call you back to resolve the issue, they cancel appointments without any advanced notice. It's a big hassle to work with them when something actually does go wrong. Don't expect your issue to actually be resolved, even though they offer your the 1 year labor guarantee warranty and charges are explicitly made on your estimates/invoices. Also, keep your records, because they don't keep theirs.

I had a tankless water heater installed by Zachary Garten #8072 in June 2022. Zach is a field technician, not a senior technician. Tankless water heaters require annual maintenance and need a maintenance kit installed in order to conduct this service.

I am now coming due for maintenance nearly one year after installation. I had two plumbers outside of Catons come to give me estimates for the maintenance service and I was informed by both of them independently that the water heater was installed incorrectly and does not even have the maintenance kit installed. It also does not have an additional shut off valve and the carbon monoxide vent is sloping downwards instead of upwards as it should be.

Further, I had Catons (senior technician) come look at the installation and they also agreed it was not installed correctly. Initially, the senior technician was telling me everything that was incorrect about the installation (in agreement with the two other plumbers), but I guess he did not realize that Catons was the company that installed it this way.

Once they found out that Catons installed the water heater, they got super sketchy. They told me managers would reach out to me. However, I have yet to actually get a callback from Catons managers. They made it sound like I would be called later that same day, and I waited two days before calling them. When I would finally get to speak with a manager, they would tell me I could get the maintenance kit installed but I would have to pay for the piece. At one point, they told me at the time of installation, I agreed to not have the maintenance kit installed in order to save a few bucks. This is incorrect. For one, why would anyone want a product that requires annual maintenance to be installed without the ability to conduct annual maintenance. Additionally, my estimate/invoice includes the maintenance kit. Further, there is another shut off valve missing and the carbon monoxide vent is sloping the incorrect way. For a plumbing replacement, Catons gives a one-year labor guarantee. So they are honoring this, but not the fact that I paid for the maintenance kit and they are trying to charge me for it again and they have not addressed any of the other installation issues. Further, one day Zach came out to my house and glued a corner pipe to the exterior vent pipe for the water heater. This was done without my knowledge or authorization. Even after it was completed, no one told me this was done until I discovered it on my own and then I brought it up to one of the managers. The managers, Jason and Dan, both confirmed with me that Zach did it.

The service tech was very knowledgeable and showed up on time and was able to solve my problem quickly

Marvin was extremely knowledgeable and professional; I would highly recommend this company.

Extremely pleased with customer representative (Erin) and service with plumber (Desmond). Both responded to my emergency expeditiously, professionally, and with great customer care - - especially during this most trying environment. Truly appreciate both of you and your commitment to quality service and workmanship. Thank you!!!

Na

Roto Rooter was contacted due to a basement comode and slow drain. Technicians Purcell (3755) and Chung (5511) were dispatched. After a brief conversation the problem was identified. The correct equipment was utilized and the problem was resolved within a short period of time. Purcell did reconize an additional issue, which he explained the virtue of replacing. We accepted his recommendation and further corrective was taken. All in all the service was excellent . I highly recommend Purcell for your plumbing needs.

Dependable, thorough, and reasonable cost across the board, from project to project. Have utilized them multiple times, and they are always where you need them when you need them to be. Mike and Dave both tremendous technicians and always attend to the job at hand with the cost level benefit to the customer in mind and always do what is best on the customers behalf. Honest and true. Highly recommend Caton's Plumbing & Drain for all and any areas they service for all and any of your plumbing needs, big or small.