Best Repair And Installation in Baltimore MD

I found Ron the Plumber on NextDoor and thought I could trust the positive reviews from my neighbor’s experience, but apparently not. I caution anyone to let this plumber in their home for any reason after my experience with him today. If there’s one thing I will never do is allow someone in my home to disrespect me or speak to me in a condescending manner, especially when I know I am kind, polite, and courteous. Well, that’s exactly what he did. He initially came to my home a week ago to repair what he claims was a clogged toilet that is barely used. After “repairing” it, the same issue persisted not even a week later. So, I contacted him considering there might be something more serious going on. You would think someone who is running a business would want to know where they may have gone wrong or how they can be of more assistance. Not this guy.

He arrived within the timeframe he stated with a smile. But don’t be fooled by that because there’s a very nasty attitude behind it. It started with his curt and defensive text messages. Normally, that’s enough for me not do business with someone but I let it slide considering the true tone someone is using isn’t always what you think it is via text messages. Either way, he arrived at my home, did a quick evaluation of the toilet and assessed it to simply be clogged. I needed more information than that. When I asked if there could be more to it, he again got defensive and said “I can’t be responsible for this”. I told him I wasn’t holding him responsible. I wanted to know the science of what’s going on (i.e. is the water level too low, is the part that was replaced from another plumber faulty, etc.). Basic questions any rational customer would have. He replied smartly that I “should just get another toilet.” I then tried to level with this man considering he may have had a string of bad customers trying to take advantage of him and assure him that that was not what I was trying to do. But then I realized he was purposefully being nasty towards me as if to say “who do I think I am to ask him anything”. It was definitely time for him to go then. After not even 15 minutes in my home and answering my basic questions he makes his way to the bottom of my stairs and says “I charge $85.00 for house calls.”

I responded in a surprised tone and asked him if he were serious…to be sure I heard him correctly. I had just paid him $150.00 not even a week before for less than 30 minutes of work and now he wants $85 more dollars for evaluating a job that he supposedly fixed? No…we would definitely need to discuss that. Apparently that triggered the anger that was already surfacing in him because in a very hostile manner he said, “You know what. I won’t charge you. Just find another plumber.” Again, I am shocked and said, “What?” So, he says, Yeah, well if you’re gonna ask me if I’m kidding, then yeah, don’t worry about it.”

First of all, I am not a child. This little form of retaliation for asking questions any person would ask after hearing what he wanted to charge me and then the way he escalated prompted me to ask him if he were having a bad day. I also told him that I would pay him, but he was too busy rushing out of my home. Which was a good thing because he knows he shouldn’t have even mentioned charging me in the first place. And for the record, I never let anyone perform work for me for free. Even if I don’t agree with the price or the work, one should always be interested in having a conversation with a customer, engage in possible negotiations if the work and the price don’t align, and try to be fair. Ron’s behavior towards me said very clearly that he thinks I am disposable, I don’t deserve a conversation, and I surely don’t have the right to ask him anything even if he didn’t provide a price list. Well, here’s my message to you: You are only as good as your last customer. Having respect and building a trusting relationship for the residents in this community extends much further than a quick dollar.

Community: Do yourselves a favor and find another plumber.

I have used T.L. Back Plumbing numerous times over the last 3-4 years for my own house as well as y investment properties, they are super responsive and very good. I would highly recommend them.

Terrific small company. Efficient, clean, professional, friendly.

Quick and neat.

Shawn Cline was prompt, and efficient in his use of time and materials. He diagnosed the problem quickly, and had leak repairs, the installation of a new water heater, and the removal of the old one all done within the morning. He was thoughtful and considerate, asking appropriate questions and explaining what he was doing as he went along. He went out of his way to make sure all of our problems were resolved, and we are grateful! We would highly recommend him to others.

OMG! I love Catons Plumbing! They came way sooner then they said they would and made my day! I called a competitor before I called Caton Plumbing and they said they would be here within 2 hours and never showed up. Caton Plumbing is my #1 go to company for all of my real estate client needs. I highly recommend them!! Thank you Tim for your awesome personality and professionalism!

I am more than just impressed, I am grateful for Baltimore Water Heater guys! I live in Fed Hill, had an emergency, and called two big companies. Both times I got a secretary with no knowledge of plumbing or costs. One company even charged to just look at it (and not until the next day). Then I called BWHGs. Rob gave me a flat fee on the phone, without seeing it. He asked me to take some pictures, then came right over. It was a bigger job than he had anticipated due to the previous plumber's shoddy job, but Rob still stuck to his initial flat fee. Folks, Use BWHGs. You will talk to a real guy who knows his stuff; he will take all guesswork out by giving you a flat fee; and to top it off he's a nice guy who wants to help and is truly grateful for the work. I would recommend BWHGs to anyone who needs a water heater replaced; they are so good at it because it's all they do!

Great service! Thank you for being available on short notice!

James just finished replacing our main water line and snaking some of our drains. We had major concerns about the pre-existing plumbing in the house we just bought as first-time homeowners, due to very poor work by the previous owner. James inspected everything thoroughly, answered our endless questions, and helped put our minds at ease. He let us know what we needed to get repaired right away, and what we could wait to do a little later on. His work is super clean and efficient and the work areas were left in great condition. He also communicates every step of the way. I can’t say enough great things about his work - we immediately referred him to our friends down the street for some work they need done! We’ve found our go-to plumber and we’re so happy we did!

BW plumbing and Drain are Exceptional ! First of all my repairs were finished with a fair price with Excellent knowledge.
My words for this review are that I will only use this company! They go the extra mile to make your service a great experience! Thank you BW
Susan from 130 Slade Ave Pikesville

Sat Gin did a great job fixing the problem, however, the service was expensive. Be sure to haggle about the price before signing any paperwork then present a coupon from Roto-Rooter's website for an additional discount.

Excellent service very kind and attentive Plummer Mr. VAN IS VERY PREFESSIONAL

Hardy Plumbing is hands down the absolute best - I do a very high volume of work with Justin through my work in real estate, and he is the #1 plumber I prefer to work with. Justin and his entire team are professional, knowledgeable, responsive, fair, and accommodating - he's the only person I feel comfortable referring to friends and is the only person I reach out to if my own home requires plumbing repairs. 11/10.

David came in and was able to quickly assess the problem which another prominent plumbing company could not and fixed it in under an hour. Thank you!

I was referred to Russell by my co-worker and I must say I was very pleased with his professionalism and his work ethic. He was able stop my leaks and repaired it within minutes. Highly recommend!