Best A/C Installation in Baltimore MD

I found Ron the Plumber on NextDoor and thought I could trust the positive reviews from my neighbor’s experience, but apparently not. I caution anyone to let this plumber in their home for any reason after my experience with him today. If there’s one thing I will never do is allow someone in my home to disrespect me or speak to me in a condescending manner, especially when I know I am kind, polite, and courteous. Well, that’s exactly what he did. He initially came to my home a week ago to repair what he claims was a clogged toilet that is barely used. After “repairing” it, the same issue persisted not even a week later. So, I contacted him considering there might be something more serious going on. You would think someone who is running a business would want to know where they may have gone wrong or how they can be of more assistance. Not this guy.

He arrived within the timeframe he stated with a smile. But don’t be fooled by that because there’s a very nasty attitude behind it. It started with his curt and defensive text messages. Normally, that’s enough for me not do business with someone but I let it slide considering the true tone someone is using isn’t always what you think it is via text messages. Either way, he arrived at my home, did a quick evaluation of the toilet and assessed it to simply be clogged. I needed more information than that. When I asked if there could be more to it, he again got defensive and said “I can’t be responsible for this”. I told him I wasn’t holding him responsible. I wanted to know the science of what’s going on (i.e. is the water level too low, is the part that was replaced from another plumber faulty, etc.). Basic questions any rational customer would have. He replied smartly that I “should just get another toilet.” I then tried to level with this man considering he may have had a string of bad customers trying to take advantage of him and assure him that that was not what I was trying to do. But then I realized he was purposefully being nasty towards me as if to say “who do I think I am to ask him anything”. It was definitely time for him to go then. After not even 15 minutes in my home and answering my basic questions he makes his way to the bottom of my stairs and says “I charge $85.00 for house calls.”

I responded in a surprised tone and asked him if he were serious…to be sure I heard him correctly. I had just paid him $150.00 not even a week before for less than 30 minutes of work and now he wants $85 more dollars for evaluating a job that he supposedly fixed? No…we would definitely need to discuss that. Apparently that triggered the anger that was already surfacing in him because in a very hostile manner he said, “You know what. I won’t charge you. Just find another plumber.” Again, I am shocked and said, “What?” So, he says, Yeah, well if you’re gonna ask me if I’m kidding, then yeah, don’t worry about it.”

First of all, I am not a child. This little form of retaliation for asking questions any person would ask after hearing what he wanted to charge me and then the way he escalated prompted me to ask him if he were having a bad day. I also told him that I would pay him, but he was too busy rushing out of my home. Which was a good thing because he knows he shouldn’t have even mentioned charging me in the first place. And for the record, I never let anyone perform work for me for free. Even if I don’t agree with the price or the work, one should always be interested in having a conversation with a customer, engage in possible negotiations if the work and the price don’t align, and try to be fair. Ron’s behavior towards me said very clearly that he thinks I am disposable, I don’t deserve a conversation, and I surely don’t have the right to ask him anything even if he didn’t provide a price list. Well, here’s my message to you: You are only as good as your last customer. Having respect and building a trusting relationship for the residents in this community extends much further than a quick dollar.

Community: Do yourselves a favor and find another plumber.

Ty has done a few jobs for me in recent years, and I would not call anyone else for plumbing needs. He is an expert in his field, and I can trust him to do a wonderful job. He always tries to save you money, and gives you a good price. He has a wonderful, kind personality, which puts you at ease and make the experience very pleasant and stress-free. I would highly recommend him to anyone who needs a plumber.

Ace Plumbing was part of a team that did our Kitchen remodel. Kevin installed the gas line for the stove (prior elec) and did the kitchen plumbing. - We were impressed with the work done and asked him back to replace an aging drain and sewer line. Even more impressed - all the work is efficient, clean, and functional, highly recommended

Professional, and reasonably priced.

Great experience with Shawn Miller from Len the Plumber. He was extremely knowledgeable and thorough and completed all my plumbing repairs in one day. Definitely will use him again for future plumbing needs!

The sink pump installation was performed quickly and professionally.

Our water heater went out at 430 PM and they were able to replace it same day. Responsive, professional, they fixed us right up and answered all our questions. Definitely use them if you have a water heater issue.

Thanks so much to the highly skilled, kind, professional, and efficient team at SJT! I feel so safe entrusting these gentlemen with my repairs. Will definitely recommend to any friend or neighbor in need of plumbing assistance.

James was proficient and knowledgeable. Able to identify problems and communicate clearly what was required. He has a pleasant manner & was very respectful to me and mindful of my property. He cleaned up any mess after job was completed. Prices were more than competitive and reasonable. Everything's working properly so far. I would use James for another plumbing job, if needed. I'm happy to refer him to others.

Prompt service. He came within one day. Will definitely use again.

Jacob was great - he took care of my issues, and left the area neat and clean.

Needed shower drain and sump pump cleaned came the very next day after I called and did an excellent job

Justin and his team were great. Very communicative, arrived on time and finished quickly. Would recommend and use again.

These guys were amazing! I requested help on a Saturday, when my hot water heater started leaking. I made an appt online for Monday, but got a call on Sunday afternoon asking if I’d like them to come early! EARLY!!!! Dave showed up and we came up with a great plan to get my hot water heater replaced — 2 hours later, we were back in business! Fantastic!!!

Made an appointment. The appointment was confirmed. Then nobody showed up to perform the work and did not even call to follow-up. Not recommended.