Best in Baltimore MD

I found Ron the Plumber on NextDoor and thought I could trust the positive reviews from my neighbor’s experience, but apparently not. I caution anyone to let this plumber in their home for any reason after my experience with him today. If there’s one thing I will never do is allow someone in my home to disrespect me or speak to me in a condescending manner, especially when I know I am kind, polite, and courteous. Well, that’s exactly what he did. He initially came to my home a week ago to repair what he claims was a clogged toilet that is barely used. After “repairing” it, the same issue persisted not even a week later. So, I contacted him considering there might be something more serious going on. You would think someone who is running a business would want to know where they may have gone wrong or how they can be of more assistance. Not this guy.

He arrived within the timeframe he stated with a smile. But don’t be fooled by that because there’s a very nasty attitude behind it. It started with his curt and defensive text messages. Normally, that’s enough for me not do business with someone but I let it slide considering the true tone someone is using isn’t always what you think it is via text messages. Either way, he arrived at my home, did a quick evaluation of the toilet and assessed it to simply be clogged. I needed more information than that. When I asked if there could be more to it, he again got defensive and said “I can’t be responsible for this”. I told him I wasn’t holding him responsible. I wanted to know the science of what’s going on (i.e. is the water level too low, is the part that was replaced from another plumber faulty, etc.). Basic questions any rational customer would have. He replied smartly that I “should just get another toilet.” I then tried to level with this man considering he may have had a string of bad customers trying to take advantage of him and assure him that that was not what I was trying to do. But then I realized he was purposefully being nasty towards me as if to say “who do I think I am to ask him anything”. It was definitely time for him to go then. After not even 15 minutes in my home and answering my basic questions he makes his way to the bottom of my stairs and says “I charge $85.00 for house calls.”

I responded in a surprised tone and asked him if he were serious…to be sure I heard him correctly. I had just paid him $150.00 not even a week before for less than 30 minutes of work and now he wants $85 more dollars for evaluating a job that he supposedly fixed? No…we would definitely need to discuss that. Apparently that triggered the anger that was already surfacing in him because in a very hostile manner he said, “You know what. I won’t charge you. Just find another plumber.” Again, I am shocked and said, “What?” So, he says, Yeah, well if you’re gonna ask me if I’m kidding, then yeah, don’t worry about it.”

First of all, I am not a child. This little form of retaliation for asking questions any person would ask after hearing what he wanted to charge me and then the way he escalated prompted me to ask him if he were having a bad day. I also told him that I would pay him, but he was too busy rushing out of my home. Which was a good thing because he knows he shouldn’t have even mentioned charging me in the first place. And for the record, I never let anyone perform work for me for free. Even if I don’t agree with the price or the work, one should always be interested in having a conversation with a customer, engage in possible negotiations if the work and the price don’t align, and try to be fair. Ron’s behavior towards me said very clearly that he thinks I am disposable, I don’t deserve a conversation, and I surely don’t have the right to ask him anything even if he didn’t provide a price list. Well, here’s my message to you: You are only as good as your last customer. Having respect and building a trusting relationship for the residents in this community extends much further than a quick dollar.

Community: Do yourselves a favor and find another plumber.

Awesome experience getting new water heater and sump pump - Ty was very responsive, timely, professional, clean and thorough. I highly recommend him for all your plumbing needs - and he is fairly priced!!! And you'll be supporting a small business!!!

Ace Plumbing LLC has consistently fixed my plumbing issues quickly and at a reasonable price. I have used them for minor repairs and faucet replacements as well as installation of new water treatment system. I highly recommend Joe and his team.

Saadya is really honest and reliable!

Excellent work very respectful got the job done in a good timely manner was very helpful I will definitely be contacting again.

Quick and neat.

Technician Sterling came to drain and clean the pipe underneath the toilet. He explained first how he was going to perform the test to find where the clog was. Then he ran the camera and snake down the pipe. He did it thoroughly and cleaned afterwards. He went an extra mile to examine another toilet to stabilize it with shims. Not only did he professionally get the job done, he also made an extra effort to help me out with other toilet issues. He is just awesome. Highly recommend.

Mr.Russell was professional & prompt in resolving an outdoor plumbing/piping issue. He also explained each step of the process to ensure I understood what caused the issue and how he resolved it.
Great job!

Action Plumbing came out within an hour of me calling them and provided me with a very reasonable quote on the spot. They were able to perform the work within a couple of days, and everything works great. Highly Recommended!

Tech did not show for appointment and did not return calls for an expected time window. I do not recommend this company because they wasted my whole day. My time window was 8am-12pm and then got a call 2pm tech was running behind. I waited until 7pm and called the after hours twice.

We were delighted with Wayne's work. we listened to his recommendations and followed through with his direction. He was timely! My wife has hot water! Thanks Wayne

We can count on you Tim Paul thanks for your honest opinion and a great job done 👍👍👍👍👍

This guys are phenomenal! Water heater failed catastrophically. They were over within hours after we called them, when everyone else wasn't available for DAYS. In and out within 3 hours exactly as predicted. Straight up pricing as predicted by their website - actually I think they came in a little under their website. Fast, Responsible, Professional, and EASY. Which is everything you want when your water heater catastrophically fails. They even checked on us a frw days later - incredibly kind. We WILL USE AGAIN.

As usual, Tant's workmen were polite, professional, and efficient. They rapidly unclogged our shower, and found that the defective shutoff drain in our kitchen which other workmen had identified, was in fact brand new and in perfect working order. THanks!

I had lived in dire need of someone who could have the passion and the need for urgent resolution of my sewer system which needed to be connected to the city system. Mr Plumber was spot on, and his services exceeded my expectations. Very creative and thorough. I have kept Mister Plumber as my go to person for any plumbing issues