Best Hydro Jetting in Kansas City MO

John and his crew replaced a waterline for me. I had multiple plumbers out to bid the job and they were either insanely high our they would bid and then stop returning my calls or in one case just not show up after scheduling the repairs. John and his people were a huge relief. They were super responsive, they got the job done and all within a few days of the bid. I was very satisfied and will always use them from now on.

Doug was able to get my AC working again lickity split! Thank you so much Doug!

Outstanding customer service and a great sense of knowledge! Thanks for helping this first time buyer!

Had a sewer line backup, they responded same day on the weekend, they cleared the backup and used slip ons over their shoes.

Technician very professional and got my bathtub drain unclogged quickly. Called at 9:30 am to try and get appt today and got appt at 11 am today, yeah. With only having one bathroom, it is a relief not to worry about clogged drain. Would recommend if having any plumbing issues.

Never got my estimate back after they came out to my house. Called to check why and they stated they would send it but I have not recieved my estimate after several weeks

I had Plumbline Plumbing clear out and jet my sewer line, run a water line to my refrigerator, and remove/replace some galvanized water pipes. Dave did a great job and his customer service is amazing! Very affordable pricing and would highly reccommend!

Mr. Plumber came out and flushed our main line with their high-pressure jet. Got it unclogged in less than an hour. Would give 5 stars, but the cost of the procedure is very high at $500 for less than an hours work.

Came and knew right away what caused the back up and took care of it quickly. Stress level back down lol

Amazing company! Always on time and goes above and beyond. Best and 1st choice in Kc!

I, like many of those in the other 1-star reviews I've seen, also fell victim to Razor Rooter's poor customer service and overall non-responsiveness.

**TL;DR: don't go with this company if you have an emergency issue or need something fixed promptly. They do not communicate with you. They are not responsive to your needs. Their employees will even lie/create bogus excuses as to why they were so slow in addressing your issue.**

We've been without hot water in our kitchen for almost a week and a half now. Razor Rooter was hired to fix our issue the middle of last week by our property management company (we rent). My husband provided his contact information so that the plumber could contact us directly to schedule a time to come fix the issue. He heard nothing from them that day. The next morning, I provided the company with my contact information so that the plumber could schedule a time with me to come fix the issue--as I was the one who was home. By 1 pm that day, I still hadn't heard from the plumber, so I emailed the company asking when I could expect the plumber to stop by. The company responded an hour later saying that no one would be out to our house that day. We heard nothing over the weekend.

As of noon on Monday, we still had not heard from the plumber about coming to fix our issues. So I called Razor Rooter directly. I was told that our ticket had been given to Russ the previous week and that she would have him contact me or my husband. 10 minutes later, he contacted my husband saying he hadn't heard about our issues until the company called him 10 minutes before (debatable since the woman at the company said they'd given him the ticket the week before) and that he would be by our house between 10 and 11 on Tuesday to fix the issue. My husband had to stay home from work yet again Tuesday to await the plumber.

Needless to say, 11am on Tuesday came and went--no word from Russ. Noon came and went--still no word from Russ. 1pm came and went--no word from Russ. My husband tried calling Russ multiple times, but he refused to answer. Then my husband called the company at 1:30pm to ask what the deal was. The woman who answered the phone told him she'd have Russ call him immediately. 5 minutes later, Russ magically calls my husband and says that he thought he was scheduled to come between noon and 1--it was after 1:30pm by this point. None the less, this assertion was still a lie because he specifically said he'd be there between 10 and 11 and then later admitted to my husband that he was in fact supposed to be at our place between 10 and 11.

Russ finally showed up around 2:20pm on Tuesday, took a look at our kitchen sink for about 10 minutes, told my husband we'd need a new faucet, and that he would not be able to install it that day. He promptly left without any word as to when or if he would return to replace the faucet.

Frankly, this lack of customer service and lack of communication are astonishing. This is not how you run a business. I would not recommend this company to anyone.