Best Plumbers in Baltimore, MD

I found Ron the Plumber on NextDoor and thought I could trust the positive reviews from my neighbor’s experience, but apparently not. I caution anyone to let this plumber in their home for any reason after my experience with him today. If there’s one thing I will never do is allow someone in my home to disrespect me or speak to me in a condescending manner, especially when I know I am kind, polite, and courteous. Well, that’s exactly what he did. He initially came to my home a week ago to repair what he claims was a clogged toilet that is barely used. After “repairing” it, the same issue persisted not even a week later. So, I contacted him considering there might be something more serious going on. You would think someone who is running a business would want to know where they may have gone wrong or how they can be of more assistance. Not this guy.

He arrived within the timeframe he stated with a smile. But don’t be fooled by that because there’s a very nasty attitude behind it. It started with his curt and defensive text messages. Normally, that’s enough for me not do business with someone but I let it slide considering the true tone someone is using isn’t always what you think it is via text messages. Either way, he arrived at my home, did a quick evaluation of the toilet and assessed it to simply be clogged. I needed more information than that. When I asked if there could be more to it, he again got defensive and said “I can’t be responsible for this”. I told him I wasn’t holding him responsible. I wanted to know the science of what’s going on (i.e. is the water level too low, is the part that was replaced from another plumber faulty, etc.). Basic questions any rational customer would have. He replied smartly that I “should just get another toilet.” I then tried to level with this man considering he may have had a string of bad customers trying to take advantage of him and assure him that that was not what I was trying to do. But then I realized he was purposefully being nasty towards me as if to say “who do I think I am to ask him anything”. It was definitely time for him to go then. After not even 15 minutes in my home and answering my basic questions he makes his way to the bottom of my stairs and says “I charge $85.00 for house calls.”

I responded in a surprised tone and asked him if he were serious…to be sure I heard him correctly. I had just paid him $150.00 not even a week before for less than 30 minutes of work and now he wants $85 more dollars for evaluating a job that he supposedly fixed? No…we would definitely need to discuss that. Apparently that triggered the anger that was already surfacing in him because in a very hostile manner he said, “You know what. I won’t charge you. Just find another plumber.” Again, I am shocked and said, “What?” So, he says, Yeah, well if you’re gonna ask me if I’m kidding, then yeah, don’t worry about it.”

First of all, I am not a child. This little form of retaliation for asking questions any person would ask after hearing what he wanted to charge me and then the way he escalated prompted me to ask him if he were having a bad day. I also told him that I would pay him, but he was too busy rushing out of my home. Which was a good thing because he knows he shouldn’t have even mentioned charging me in the first place. And for the record, I never let anyone perform work for me for free. Even if I don’t agree with the price or the work, one should always be interested in having a conversation with a customer, engage in possible negotiations if the work and the price don’t align, and try to be fair. Ron’s behavior towards me said very clearly that he thinks I am disposable, I don’t deserve a conversation, and I surely don’t have the right to ask him anything even if he didn’t provide a price list. Well, here’s my message to you: You are only as good as your last customer. Having respect and building a trusting relationship for the residents in this community extends much further than a quick dollar.

Community: Do yourselves a favor and find another plumber.

Replaced both of our leaky outdoor hose bibs. Quick and clean work. We’re very happy. Fair price and always responded to text/calls. Thank you Ty

Called and had someone out the next morning to replace a water heater and a pressure reducer valve against the main water line. Easy, speedy, & professional. Highly recommended.

A great experience working with Saadya and Neil. They were very respectful of my families pandemic protocols and readily agreed to take the extra precautions we requested of them.

They took care in explaining what was wrong and how they were going about fixing the problem and gave some tips to avoid it in the future. They left a clean work space and were careful about making sure the mess was contained during their time in our home.

We will definitely call them again when we need another fix!

Maurice was very friendly, professional, and easy to work with. He was able to give me a quick estimate over the phone for my faucet replacement and was able to come the next day to install. Pricing is reasonable and I paid exactly what was quoted. I will definitely reach out to him first for future plumbing needs.

Dan is thee Man! He was responsive, knowledgeable, and efficient. He did not try to upsell me on any aspect of the job and offered a quality recommendation for next steps in repairing a broken underground pipe. 10/10 would recommend! Save yourself time and money by calling Dan!

Sterling was a great technician he worked extremely hard to clear my toilet drain. They really take pride in there work at this company and completely explained me the process and everything that was involved. I had roots clogging my toilet drain and Sterling was able to locate and remove the root issue and provide me with video evidence of just how clean the drain now is after the service. Very happy with the service provided.

Made an appointment. The appointment was confirmed. Then nobody showed up to perform the work and did not even call to follow-up. Not recommended.

Great people to deal with & Reasonable.

Rohan was arrived on time. He was very detailed when explaining what needed to be done to unclog my bathroom sink drain. He even went as far us checking out the pipes in the basement. My sink is no longer clogged I can brush my teeth and wash my face now.

Roland arrived out the day after we contacted to have our toilets resealed, got the task done in less than 2 hours (two toilets), was reasonably priced, and incredibly recommend this business!

Nick did a great job repairing a leak in our hot water line. He was very professional, courteous, and knowledgeable. I highly recommend him and Catons Plumbing.

Great service and results!

Our tech was friendly and tried several options to prevent us from having to replace the entire toilet. We appreciate it!

Sonny & crew went out of there way to get our sewerline replaced on the spot within hours, price was extremely affordable, very professional and courteous. We were in a bad spot, my husband is handicapped and they made a potentially really bad situation, so much better. #customersfirst