Best Businesses in Maryland

I found Ron the Plumber on NextDoor and thought I could trust the positive reviews from my neighbor’s experience, but apparently not. I caution anyone to let this plumber in their home for any reason after my experience with him today. If there’s one thing I will never do is allow someone in my home to disrespect me or speak to me in a condescending manner, especially when I know I am kind, polite, and courteous. Well, that’s exactly what he did. He initially came to my home a week ago to repair what he claims was a clogged toilet that is barely used. After “repairing” it, the same issue persisted not even a week later. So, I contacted him considering there might be something more serious going on. You would think someone who is running a business would want to know where they may have gone wrong or how they can be of more assistance. Not this guy.

He arrived within the timeframe he stated with a smile. But don’t be fooled by that because there’s a very nasty attitude behind it. It started with his curt and defensive text messages. Normally, that’s enough for me not do business with someone but I let it slide considering the true tone someone is using isn’t always what you think it is via text messages. Either way, he arrived at my home, did a quick evaluation of the toilet and assessed it to simply be clogged. I needed more information than that. When I asked if there could be more to it, he again got defensive and said “I can’t be responsible for this”. I told him I wasn’t holding him responsible. I wanted to know the science of what’s going on (i.e. is the water level too low, is the part that was replaced from another plumber faulty, etc.). Basic questions any rational customer would have. He replied smartly that I “should just get another toilet.” I then tried to level with this man considering he may have had a string of bad customers trying to take advantage of him and assure him that that was not what I was trying to do. But then I realized he was purposefully being nasty towards me as if to say “who do I think I am to ask him anything”. It was definitely time for him to go then. After not even 15 minutes in my home and answering my basic questions he makes his way to the bottom of my stairs and says “I charge $85.00 for house calls.”

I responded in a surprised tone and asked him if he were serious…to be sure I heard him correctly. I had just paid him $150.00 not even a week before for less than 30 minutes of work and now he wants $85 more dollars for evaluating a job that he supposedly fixed? No…we would definitely need to discuss that. Apparently that triggered the anger that was already surfacing in him because in a very hostile manner he said, “You know what. I won’t charge you. Just find another plumber.” Again, I am shocked and said, “What?” So, he says, Yeah, well if you’re gonna ask me if I’m kidding, then yeah, don’t worry about it.”

First of all, I am not a child. This little form of retaliation for asking questions any person would ask after hearing what he wanted to charge me and then the way he escalated prompted me to ask him if he were having a bad day. I also told him that I would pay him, but he was too busy rushing out of my home. Which was a good thing because he knows he shouldn’t have even mentioned charging me in the first place. And for the record, I never let anyone perform work for me for free. Even if I don’t agree with the price or the work, one should always be interested in having a conversation with a customer, engage in possible negotiations if the work and the price don’t align, and try to be fair. Ron’s behavior towards me said very clearly that he thinks I am disposable, I don’t deserve a conversation, and I surely don’t have the right to ask him anything even if he didn’t provide a price list. Well, here’s my message to you: You are only as good as your last customer. Having respect and building a trusting relationship for the residents in this community extends much further than a quick dollar.

Community: Do yourselves a favor and find another plumber.

I truly appreciate this young man for his speedy service. He answered when I called. When I explained to him the issues I was experiencing he knew exactly what I was relaying and came right out after he completed his job. I am happy to have been able to receive service from him. Thank you Ty!!!!

I've been using Ace Plumbing for years and they are very reliable, reasonably priced, and friendly. I highly recommend them!

Saadya was incredible and went beyond our expectations helping us with a parts return and getting us up and running before the busy weekend.

Maurice was very friendly, professional, and easy to work with. He was able to give me a quick estimate over the phone for my faucet replacement and was able to come the next day to install. Pricing is reasonable and I paid exactly what was quoted. I will definitely reach out to him first for future plumbing needs.

Quick and neat.

Sterling was awesome called him in the morning and he came the same day. Others told me couldn't make till next week. Very professional and responsive. Text and calls throughout the day keeping me informed on arrival time. It was late in the evening but he still arrived as promised. Would definitely recommend using them.

Great service. New toilet

Action Plumbing came out within an hour of me calling them and provided me with a very reasonable quote on the spot. They were able to perform the work within a couple of days, and everything works great. Highly Recommended!

A Len the Plumber van keeps coming to my neighborhood in the evening where the driver purchases drugs and leaves. When I reported this the Supervisor who called back chastised me about making unfounded accusations. When I said I would report this on social media she accused me of making a threat. Draw your own conclusions.

I've used them a few times before. We have an ongoing plumbing problem. Our first tech, whom was awesome! I didn't catch his name. But young guy, Caucasian, blond hair, had a ponytail. We explained our ongoing issue, for almost 2yrs now. He offered to get us a camera put down out line, the same day, at no charge! We we're ecstatic! Our camera tech, ugh, whom I didn't catch his name either, he was superb as well, they both were at explaining because believe me i was asking questions. But overall I thank you for your work as.a person and company. I also got a membership! Thank yiu again for you outstanding, above and beyond customer service. May God bless you. You bblessed us today.

Had a wonderful experience with Sanga from Catons! He is very professional and extremely pleasant to work with. After discovering a leak from my water heater, I called Catons. They were able to send someone to look at it in one hour. Sanga quickly assessed the situation, calculated the additional parts required (due to the age of the old heater), and explain the process of getting it replaced. Sanga came back the next day with Ro, a new trainee who was also delightful, and completed the job! I have no complaints. I'll be calling Catons for any future plumbing needs.

Our water heater went out at 430 PM and they were able to replace it same day. Responsive, professional, they fixed us right up and answered all our questions. Definitely use them if you have a water heater issue.

Keith and Mikey did a great job replacing our dryer vent. They were efficient and knowledgeable and explained everything that they were doing clearly. Highly recommend!

Misyer plumber provided me with great service for all my plumbing needs. They was on time very professional. Very respectful and they also gave me a very good price highly recommended for all your plumbing needs