Best Need Repair in Phoenix AZ

Sean was fantastic. He gave us a great concept map for our backyard and provided a detailed and itemized list with the cost of everything. We can’t wait to start phase one in the next couple of months. I highly recommend them!

This review is long overdue. I had Chris and his team at Lonestar Landscaping give my front and back yard a major makeover a few months ago. I hadn't had the best luck with landscapers in the past because I always ended up feeling that they were in a hurry to get my job finished, collect a check and generally weren't too concerned with my satisfaction. It was the complete opposite with this company. Chris took the time to listen to my overall goals and never seemed to be in a rush. He made plant and design recommendations based on his expertise which resulted in a much more complete end result. Lone Star reinstalled my grass, pulled out two huge Mesquites, fixed my entire watering system, put in new and awesome plants and installed my lighting system. When I pull up to my house I love the way it looks and don't have that my landscaper ripped me off feeling. Do yourself a favor, pick up the phone and give them a call, you'll be happy you did!

Not reliable. When I initially setup my consult the time window was sometime on Thursday. I asked them to narrow down to morning or afternoon but then the supervisor only gave me 10 minutes of forewarning when he was heading to my place. It takes me at least 30 minutes to get home from work so I said I wouldn't be there in time. When he asked to go to other appointments and come by later in the afternoon I said okay and drove home from work expecting to meet him. He never called back and he didn't answer when I called him. Thanks for wasting my time.

Nathan and his team at Divine Design Landscaping are the best! They are courteous, professional and punctual. Nathan was willing to answer all of my questions and even made recommendations on my project. I highly recommend them to anyone, I'll definitely be using their services again. Thank you Nathan!

There was great communication throughout the design and finished project. George's and his crew did the amazing job.

I am giving two stars because unfortunately, I have more complaints than praise for my experience with them. I used their services recently and will start with the good. The team of three men they sent to work on my yard were fantastic. They were friendly, efficient, and communicative. How these men could smile and be friendly while working in the hot summer sun is beyond me. I appreciated them.

On to my gripes. The office is a hot mess. I called and gave them my info to schedule an appointment, only to have to call them back five days later to say I still need an appointment (someone was supposed to reach out to me to schedule my appointment and never did). So, the second time I once again had to go through giving my information because they didn't have it. It was like I never made the first phone call, which irritated me because having my yard cleaned up was time sensitive.

They tell me someone will be out to assess my property and provide an estimate. I wait all morning well into the afternoon. I receive an email with the estimate later that evening, which irritated me. Here's why: Apparently someone came by but didn't bother to ring my doorbell. I wanted to show the person specific areas to make sure my needs were clear and there were no surprise charges. I wasted my day sitting around waiting for someone to come when in fact, they did but didn't bother to let me know. So inconsiderate.

Speaking of surprise charges, if you hire them, expect to possibly pay an additional $100 beyond what you thought you would pay. During my phone conversation with the office I was explicit in what my needs were and specifically asked what I would be charged for. At no point was it mentioned that there would be additional fees for services I didn't ask for. Yes, looking back it was vaguely mentioned in the contract as fees MAY apply (not WILL apply), however they just as easily could have placed it in the actually bid clearly. Or perhaps if I had a chance to speak to the person that came and assessed my property in ghostly fashion, this would've been covered in the conversation. I felt the way thet went about this extra charge was shady, therefore losing my trust. I paid it, but with resent as I felt trapped by what I think is slithery business practice.

So much of this could have been avoided if this company had better communication skills.

As far as my yard, I am pleased by what the men did. They were smart with the time I paid for and brought my property to a place where I can actually breathe. Thank you, labor Team!

As for the people working behind the scenes, I just can't.

ORIGINAL POST: Great experience so far! We've only completed the estimate so far but we are very impressed. The best thing I can say is that it didn't feel like a sales pitch. He really took the time to understand our vision and let our ideas and budget guide the conversation.

Very impressed, and definitely recommend!

UPDATE: This update is long overdue but I wanted to see how the plants faired after 1 year. This company was a nightmare to work with. I was upset I didn’t get their 5 star treatment but considering they offered us a discount to write a 5 star review...do with that what you will....

If you are looking for a cheap company! Go with BotV. If you are looking for a company who stays in touch, delivers on what you paid for, provides guidance during design phase, recommends plants that will survive: Go with literally anyone else. I’ve attached a screenshot of the “service” I received from the owner.

A couple of our grievances: never created a 3D model of our project which was sold to us (nbd). Didnt place down a weed barrier (which is a nightmare today). All plants are on the same drip system and need different amounts of water so some are drowning, others are starved. No guidance on what type of plants do well together, what rocks looks good, etc.

Please don’t go with this company. We are now trying to find a company to do our backyard and hopefully see what they can do to fix the front....

Very helpful and understanding.

(Translated by Google) It is a company with high quality standards, I highly recommend it, well attended by its workers and owner.

(Original)
Es una compañía con altos estándares de Calidad la recomiendo mucho bien atendido por sus trabajadores y dueño

I have used Golden Landscaping a few times, pavers, removal of a tree, removal of rock in front and replaced with new, firepit , a tree well. Adrian has always taken my calls, and listened to what I wanted done. The job they did was fantastic, looks excellent and done in a timely matter, also did very good on clean up. I will defiantly use them again.

This has been my best experience to date for a good sized landscaping project. Adam and his team swept in like a tornado, re-graded my side yard / added a long raised planter / new BBQ pad / paver patio & walkway. They are great to work with, excellent knowledge and suggestions.

The worst landscaping company in The Valley. Unprofessional and very unreliable. I do not recommend this company.