FOLLOW UP 2/25/21:
Don't waste your time with this company. Apparently it's too much trouble for them to call a customer before they're on their way. For months and months, we've dealt with these guys just showing up without calling first.
This is a problem because I keep our front gate locked to keep our child with autism from eloping. And usually when they did come, we were online during a live class, so it's impossible to step away. Also, we have a cat in the backyard who needs to be put in a carrier. And we've told them every month, basically.
Obviously another reason we requested them to call first, is so their guys just aren't sitting out there waiting. I know and understand that their time is important; if they run late, it's screws up their schedule. I get it. So this is not just us being picky customers, it's about trying to be courteous to YOUR employees.
One of the the first times they came, I went out there and asked them why they didn't call first. And the gentleman showed me his phone where it shows them the job, and the information field for notes which is where the request to call us first would go, was blank. So needless to say I apologized to him and told him my husband would call the office to request that. And every month, they would still just show up. Once they came and just did the front, and tried to charge us full price!
That's another issue with this company is the frequent billing issues such as: promising a discount of x dollars, and then actually receiving a discount of y dollars, and then when you call to ask them, they would seem annoyed and reluctantly fix it, and they've actually NEVER apologized for their constant errors. (It almost seems like they try to sneak in charges, and if they get caught they'll fix it.)
My husband talked to and emailed Clara and Nathan about this SEVERAL times, they said they would rectify the issue, but to this day, have refused to do so. I get the sense that they are either married or a couple, and clearly they don't communicate with each other about anything, and in fact just seem like they are lost at the airport.
Now, the icing on the cake here is that Nathan basically tells my husband that they don't want us as customers anymore because they send out a service notice and that should be enough for us. Well, Nathan and Clara, it isn't. This is absolutely NOT an unreasonable request by any means, and you honestly just showed everyone here on Yelp and Google just how unreasonable and unprofessional your company is. I truly wish you both the best of luck, and I would also suggest you both take some classes on customer service and in dealing with customers from a service position.