Best Home Service in Phoenix AZ

NOTE: This review represents OUR personal experience. That of others may have some similarities or may be completely different.

Most of the staff and ownership are friendly and helpful. And, while the cost was much more than anticipated, we were excited about effectively getting new cabinets without tearing out the old...and with what we believed would be a better finish than sanding and painting in place.

But...That was where the positives ended. Inside the cabinets, 25% or more had drilled holes left unfilled. A couple large spots were accidentally scraped on the inside of a cabinet by sliding in a spice rack, but there were several other spots with paint flaws (from manufacture or install). And when advising of the issues, we were accused of product abuse. Great customer service...NOT.

We indeed were guilty of opening the drawers and cabinets...go figure... BUT, none of the 3 (cautious and conscientious) adults in the home (no children) have long fingernails. And the primary user of the kitchen has fingernails trimmed right down. However, the cabinet finish quality cannot sustain even a light, casual touch of a fingernail while reaching for the handles.

Given this fragile finish, the frequently used trash bin drawer is the one that is always the worst. The trash bin drawer issues began within a month or so...and continue today. No matter how cautious and careful we are, with the shallow hardware, sold, placed, and installed by Re-New Cabinets, scratches and scrapes on a cabinet edge by the handle end up happening...no matter how short fingernails are.

Upon advising Re-New Cabinets about the continued issue, asking for repair and for pain codes so we could do our own future repairs (since this will obviously be an ongoing issue), we were again accused of product abuse (being rough and careless in our use of the cabinets. We take pride in our home and everything in it and the person that continues to accuse us of such could not be more wrong.

After multiple communications requesting response regarding the problem, the response was that it was not being considered a warranty issue. AND, no paint codes mentioned or provided.

We have one of the paint codes from touch-up paint left from when Re-New Cabinets were out to repair product and install problems (and our accidental scrapes mentioned above). But, we know that if the island cabinets are of the same quality as the main cabinets, we will most likely have issues there too over time. But, no paint code disclosed to date.

We are now stuck with this product that looks great from a distance, but up close has scrapes near the (shallow) hardware that had resulted from the apparent non-durable finish. We did pick out the hardware from Re-New Cabinets, but should have been advised that the finish durability would not be able to sustain use of shallow hardware.

We had been looking forward to cabinet upgrade and had saved to do the project...and now left with disappointment.

Again, this was our experience... It would seem logical that this is not the normal experience or this company would not still be in business...but...this was our experience.

“I would recommend Affinity Kitchens because anyone that I recommend to them will be happy with the work they do. Affinity is up to date with the Design Community. We had some questions with regards to appliances and a 6' Gallery Sink and they did the research for us and found the answers. I felt really comfortable working with their Kitchen Designer Norman M and I am happy with the end result.”

Great cabinets, wonderful customer service. Owner Dave is awesome to work with. His dad, Jim works in the office and gets messages through promptly and efficiently. Would highly recommend!

They were prompt and very professional. And the remodel looks great

Thanks

Nobody knows kitchen cabinetry and design layout better than Josh. I highly recommend his services. His Company's professionalism, affordability, and attention to detail are unmatched.

Sandra and her team are extremely talented. Their attention to detail is impeccable and their eye for great design is undeniable. They will transform your visions to reality and you will love your living space. Also the only place you can go to in the valley where everything is sourced in their showroom. You don't have to go to 50 million other places to create your dream home (YAY!).

Wow! Just wow!! Porter Barn Wood is a dreamer’s paradise. My wife and I attended the event today with Lie Nielsen Tools and the scope of the possible was staggering. Tom and his wife Emy have built a wonderful business. The products, service, and vision is definitely worth your time. We’ll be back

We can’t say enough about the product quality and service we received from
Will. Our guesthouse kitchen turned out beautiful. Will guided us through the entire process. The cabinets arrived on schedule and were in perfect condition. We are returning to the store to design and order cabinets for the kitchen in our home! Thanks to their entire team for this great experience.