Best Remodel Your Home in Phoenix AZ

In the first stages of researching people to do a bathroom remodel, I reached out to friends & co-workers. I received ZERO recommendations from them, but a few who not to work with as well as hearing the story of how one of my co-workers had an open BBB complaint against the company they used. I've never done this size remodel before so I was already a little nervous, but hearing their stories stressed me out!

I went online to do some research and that included NextDoor and the Living Chandler Facebook group. Checked out past remodel posts and noted any companies that were recommended multiple times. Once I got a fair amount of companies, I started calling them for initial consultations. After that I narrowed it down to 3 for in-home consultations and quotes.

All 3 quotes were in the same ballpark, which was good since I didn't feel like anyone was trying to take advantage of me. I went with Phoenix Home Remodeling (PHR), because unlike some of the others, they didn't try to push me in a specific design direction and didn't try to force expensive options. Seriously, one company really tried to upsell me on everything, even when I would share concerns.

Jeremy, Ben, Mark, and Jason made me feel comfortable and, while working with them, reinforced that I made the correct decision by listening to my questions and concerns. They were able to take general ideas/concepts and make them a reality! Their subs also helped reinforce that I went with the right people. Lupe (tile), Roy (vanity), Cody (woodworking, misc), and everyone else were friendly, polite, asked me questions to make sure they got things right, and did a wonderful job.

Any kind of remodeling can be overwhelming, and PHR was the perfect guide through the process and helping me keep my sanity. I've already recommended them and will continue to do so, and I look forward to using them again! (apologies for the novel, but I can't say enough good things about PHR)

I would like to give a 1-Star review but to be fair, I will give a 2-star review because the job was completed. Just as a quick overview, I would not recommend Holtzman Home Improvement.

PROS and CONS List below:

PROS:

*Bathroom remodel was completed.

*Liked cabinet finishes and style options.

CONS:

*We were given a timeline of 6-8 weeks for project completion but ended up taking 6 months.

*In contract, the introduction page says that Brandon Holtzman “… will personally meet you and visit your job site several times throughout your project to ensure quality and care is not only in the workmanship but also in our demeanor.” Never met the man; not even once.

*“Designer” which they refer to as “sales-person”, had a hard time keeping up with the demands of our project. Made numerous mistakes in terms of measurements that caused wrong products to be ordered and mistakes in the actual remodel. Assumed certain details about project without consulting us. Example: Cabinet above toilet was bigger than expected (inaccurate measurements) and overlapped on to the exhaust fan, “Sales-Person” assumed that we were just going to move the exhaust fan altogether; this would have cost us hundreds of dollars to move the fan 2-3 inches.

*Crew would show up whenever, sometimes not at all even though scheduled. Had crew show up at 6am without notice multiple times. Had to state over and over again for a start time that worked for my family; between 7-8am. Nothing ridiculous. No consistency whatsoever.

*Some of the crew did not speak English, which I absolutely didn’t mind at all. But Project manager, “sales person”, did not speak the language. I never expected to be the sole translator numerous times in person and on the phone. Because of this language barrier, numerous mistakes were made on our project.

*Crew would come to job site and not know the status of our project, therefore would ask me questions about what needed to be done, as well as certain technical details that only a professional would know (example: electrical).

*Crew would come to job unprepared and would leave to go to Home Depot for 1+ hours to grab material. Not sure if this is standard, but I believe that they should have been prepared for the day’s work at our project.
*Overpriced. Example: Updated replacement of bathroom exhaust fan that was picked up at home depot for around $45.00-$55.00 and less than an hour to install, cost almost $400.00.

*Project manager forgot to discuss details of our project to team so there were details that were left out. Example: Requested to have a shower bench installed; shower was “completed” with no shower bench.

*Project manager and “sales-person” should have communicated more in terms of our project details; numerous mistakes could have been avoided.

*Low quality of materials: tile/grout. Numerous tiles are cracked, chipped, and grout has already started to come out in chunks. Also, grout that was never wiped off, has solidified and won’t come off.

*Already have water damage; yes, water damage in a bathroom on a pony wall that neither the project manager and “sales-person” gave input on how to finish to avoid said water damage.

*Was double charged, and charged for work not done. Caught mistakes by thoroughly reviewing receipt and was reimbursed. If I didn’t catch these details we would have easily been overcharged.

*At the completion of the project you are given a 5-year warranty. We have recently contacted Holtzman Home Improvement to come and fix said damage and have not heard back; it has been a few weeks already.

*Their slogan is “People should do business with people they trust”; would not recommend.

Steve came to my house. Nice guy. I told him the work I wanted done. Reface fireplace, tear down a wall, new flooring and baseboards. My estimates were coming in from $25 to $35k. Steve didn't blink an eye, said his bid would be double. There will be a cold day in you know where that I pay up to $70k for this job on a 1650 square foot house!!! I don't like rip off artists!

It was great working with PJH teams.

Jen was our Service Representative and he was very professional and courteous during the course of our Master Bathroom remodel. Recommended!

They put on a back patio covering for me, and it has been leaking from DAY ONE. I called them out 4 times (managers showed up to show feigned concern) to patch the leak in the roof as the water runs through the paneling, spreads sideways under the same panel, and leaks down the tongue and grove slots, running to the house to drip on my outside light and all the furniture and electronic appliances under the covering.

Juan is amazing at what he does! We loved the work he did on our waterfall countertop!!! Do not hesitate to call him, we appreciated every detail he took care of and straight forward. Would not think twice on calling him again for future business, thank you Juan for everything and your crew.

Ben and his crew have some amazing southwestern home remodeling skills. You can tell that they truly love what they do!

Appreciated the timely and clear communication through the process, start to finish.

Small bathroom updated - old tub ripped out, new walk-in shower installed. It Installed a new vanity and a new floor. Professional workers, on time to begin and finish on time as well. I will recommend it to others.

Working with Bobby and his team on our guest house conversion was a pleasure. Bobby is a very talented architect/designer. His overall design from the initial rendering to the final build out was outstanding! The fact that Atelier507 provides full project integration -- from design to full contractor services and project management -- made the process efficient and convenient. Bobby listened to what we wanted, was receptive to feedback, and the project was on time and done within our agreed upon budget. His team was professional, reliable, extremely hardworking, and kept the workspace tidy throughout the duration of the project, which we very much appreciated. We definitely would recommend Atelier507 to anyone needing a talented architect or considering a remodel/renovation project.

Derek is great! His pricing is fair and very competitive. He started and completed the job when he said he would. I had steel rails installed in two nathrooms for my senior mother over 4 years ago, and they are still in perfect condition. He also installed can lighting throughout my home. I always recommend Derek because of his professionalism and transparency when quoting services.

Hard workers

Best Company we hired by far/ Highly competent and professional company were have ever hired. Mike provided constant oversight and communicated project status on a regular basic. We like the fact that this was a family owned business. The owners are so professional. We received calls from Judy asking how are project was going and always made sure we were happy. If there were any issues or if she could help with anything along the way. Their employees are top notch. Each one of them took care of our home like it was there own. clean and professional in every way. The workmanship and quality you wont find better any were. This company finished on time on scheduled and with in budget. Don't Hire any other company then this company. The best in Arizona by far

I hired Mesic Contracting to do a bathroom remodel. They were very responsive and helpful in helping me pick out a new tub, accessories, and paint. The bathroom came out beautiful! I will definitely use them again in the future.

Had a remodeling scheduled with this company. At the end of the day, the bathroom looks great.

We are in the process of remediating a complete remodel that had gone wrong with another builder. We tapped 4 GEN for the remediation and we cannot speak highly enough about 4 GEN Homes and David.

Background: we were new to Arizona and the previous builder we had hired to remodel our recently purchased home — after 16 months of ongoing workmanship problems and error — left us with a complete disaster and abandoned the project: having falsified their licensing, falsified their insurance, having not pulled a valid or legitimate permit, or having proper inspections done, and hiring many to perform work who were not licensed or properly skilled. You can imagine how difficult it would be to discover this after the fact, and what a complete mess and stress this would create in so many different ways. Any whole house remodel is, by itself, a daunting process in which you feel lost and need the guidance of an expert contractor. Given the difficult situation we were left with we needed someone to come in and not only do a whole house remodel (complex as that is), but, adding to that complexity, to remediate a remodel that had gone very wrong. Not many would be able or willing to take this on.

We are so thankful that we found 4 GEN Homes / David Mikes, and that he was willing to take on this huge problem for us. He is an amazing contractor — he listens, he is calm, always pleasant, very careful, intelligent, insightful, and experienced; and he speaks, consults, and guides us with the authority of confident construction expertise and extensive home building experience, and yet without ever presuming upon us. He is reassuring in how he counsels. He also has a cadre of vetted professional subcontractors he’s used many times and knows they can perform the work to an acceptable level — he’s not trying to find just any subs as he goes along. He takes the chaos of the situation and calmly organizes it and makes it seem manageable and clear, and he always wants to come to the right result and covers nothing up that needs to be done right. He is your advocate, not primarily an advocate for the subs or workers. He usually answers calls or quickly returns calls or messages and is always ready to help and address any concern — and he is usually way ahead of you in identifying any issue. If you bring it up, it’s likely he’s already on it. His eye for due care and detail is likely better than yours.

Another reviewer said David treats you like family. I would wholly concur with that.

I would highly recommend 4 GEN Homes to anyone and everyone.

Designer remodeling replaced all my kitchen cabinets several years ago. They still look BRAND NEW and my kitchen still has a new, fresh feel. I can't say enough about Neil and his crew. They were professional and kept everything so clean and dust-free throughout the process! I know, it can be a challenge to remodel, especially the kitchen. Working with Designer Remodeling made the process really manageable. Highly recommended.

Power is the best. First, the new gutters and suffixes in my house which were installed several years ago and still as if they were installed yesterday. Then two years after that new siding which are amazingly stronger and anti dents. Today, the new roof with beautiful shingles installed. These all with lifetime warranties. I would recommend this company 100%

How lucky can one woman be! My entire shower was removed to walls and remodeled to a wonderful walk in shower. Project done by Matt and Tommy. They are professional, artists, organized and a pleasure to be with for entire project. Result is perfect. I am anxious to use it and in the meantime, been walking into bathroom and looking at it. I told the men that I have not much to do at this point in being careful with virus so leave some of the cleaning to me. I took a sneak peek and Matt was vacuuming up every speck of dust and Tommy was cleaning the mirrors. They both are an incredible asset to Jacuzzi Bath Remodel. Thanks to all the wonderful service from sales, office and install!Jane McConnell