Best Bathroom Tile Repair in Phoenix AZ

Completely unimpressed. I called them this morning just before 9am during their business hours. Their answering service picked-up and I relayed that I wanted to simply speak to someone at the company for about 10m to determine if the project we had was a good fit for them. She proceeded to ask me several questions to gather my contact information and then informed me that no one was available. She offered to schedule a quick call, but the next available time was TWO DAYS later. I politely declined. If this is the kind of intimacy and customer service Phoenix Home Remodeling delivers, I do not plan on ever being a customer.

EDIT on June 24, 2021: After reading this company's response, I increased my rating to 3*. While the response was fair, I do think the impersonal nature of an answering service (not actual company employees), coupled with the fact that availability for a very quick initial discussion was a full 2 days later would still keep me away from engaging. If I am going to work with someone on a project, I'd like to believe that the importance of a quicker response time and a more personal, direct interaction is paramount. Speaking to a third party service tasked only to gather my contact information and mechanically schedule a ~10m call 48 hours in advance does not give me the sense that this company is eager to engage their client base. That said, given the fact that I did NOT use their services, 1* admittedly felt harsh. I wish PHR the best of luck and strongly suggest they reconsider their screening process.

Holtzman estimated its team would begin work on our project in May 2022, with a ‘conservative’ estimated completion date of October 2022. (Timeline was important to us because our first child was due in January) did virtually nothing over the first three months; employees visited the site 6 times during that time period. Work did not begin until September 2022, after we expressed concerns to owner and assigned a new superintendent; at that time, owner estimated December completion. It is now mid-January and work is ongoing. We brought our newborn home to a rental and have no idea when we will be able to return to our house.
We went with Holtzman because of their online scheduling/calendar tool. This tool is supposed to allow the client to (1) get a sense of what is happening when, in terms of the overall project timeline and (2) know which tradesmen are coming to the site on which day. It did not deliver on either account, as the calendar is almost never kept up to date or filled out more than a few weeks into the future. As far as the overall project timeline, we asked superintendents and the owner for a project schedule at least 20 times. The most we got (verbally) was a tentative date. As far as knowing when specific tradesmen and inspectors would be there, people would show up when no one was scheduled (including an inspector who needed a $300 check), or, conversely, we would make sure we were available only to have them not show up. The lack of scheduling was not just inconvenient; it had a big impact on the project itself, because no one seemed to be ensuring various jobs were being done in the correct order. Work had to be undone/redone, wasting everyone’s time.
We hired a residential architect to draft detailed plans for the home addition. Plans were signed off on by mechanical, structural, electrical and plumbing engineers, as well as the city of Phoenix, which permitted the project. The Holtzman team had full-size copies of these plans at the site. Various Holtzman employees and subcontractors repeatedly disregarded the plans, creating a cascade of problems. There are too many instances of the plans being ignored to list them all, examples include (1) discarding an electrical panel that was supposed to be relocated and installing the new electrical panel in the wrong place, affecting where the HVAC unit could be installed (2) installing the primary kitchen window 2 inches lower than indicated, jeopardizing ability to install outlets and switches where indicated (3) building master bath ceiling at wrong height (4) ignoring instructions to slope the slab under the new master shower, later requiring the slab to be redone, and so on.
After repeated attempts to work with our first superintendent, Joe Clark, to resolve concerns about lack of progress and poor organization and communication were unsuccessful, we asked Joe to coordinate a meeting with company owner Brandon Holtzman. He misled us, setting a meeting with Brandon for Saturday at the Holtzman offices. After showing up for the meeting, we found out that Brandon was out of town and didn't know about the meeting. Joe showed up late and we questioned him about Brandon’s attendance, Joe started yelling at us to “Get the f-ck out of here (the Holtzman office.)” He then followed us out as we got into our car and continued to stare at us as we left. Brandon was apologetic about the incident and assigned us a new superintendent, but it was still jarring. Under the second superintendent, the team left our property completely unsecured one day: front door unlocked, back door left wide open, side gate left open, keys to home left in construction area, and lockbox left open with correct code displayed. When we expressed our concern, the superintendent blamed us for not living there at the time (despite being strongly encouraged to move out during bulk of the demolition and construction phase) and told us he “never signed up for being the gate keeper.” Our third and current superintendent, Cory, has been one of the only redeeming aspects of working with the company.

Excellent workmanship with an eye to detail. Our historic home kitchen remodel now has the WOW factor!

It was great working with PJH teams.

They were ON it! Got all of my tasks done quickly and at a reasonable price. Love this company. Will use again. Highly recommend.

Mark H, Blake K and Mckenzie H were wonderful to have in our home! They also did a great job with our shower remodels. Couldn't be happier with how everything turned out! Highly recommend these 3!

SHEWORKS handled multiple electrical issues during my recent move. They were professional, timely, reasonably priced, and almost most importantly were able to think on their feet and solve little problems. Never once did they say sorry can't fix that -- they fixed everything and wore a smile the entire time. Highly recommend!

Juan has worked for our family business as well as for my home and has come thru in every aspect. He shows such integrity and takes pride in his work. He is punctual and very dependable. I highly recommend him.

My husband and I hired Ben from Champion Remodel. Ben and his team gave us the quality we were hoping for. We are very pleased with the results. We hired him to re-do our kitchen, 2 bathrooms and all the flooring throughout the entire first floor. All of the finishes were purchased by us and Ben put the whole job together! The project was completed on time and within our budget. So far, we have gotten so many compliments from family and friends. We highly recommend Ben and his team. Thank you Ben!!

The people out there are very generous. I am delighted with their work for me, and I highly suggest them to others. Keep up the excellent work.

I was thinking of remodelling my kitchen and had a general idea of what I wanted but didn't know where to start. I called them after seeing the work they have done previously for other clients. I ended up adding extra features to my kitchen and getting them to redo all the tile in the whole home as it was really old. They have the right approach to transforming people's homes and create beautiful spaces and unreal kitchens. Special thanks to Becky and Sean for helping me push through!

Good experience. Owner took the time to answer our questions. With the installation, Chris and Jacob did a very professional job. Would recommend

We had a second home in Az. flood from an upstairs toilet. I gave them a code, they took care of everything, including assessing, fixing, big fans to dry out, mold prevention, patched and repaired ceiling. Couldn’t even tell we ever had problems. All for $5000. Great timely response, which was needed in this situation.

From start to finish- the whole project was a success, I was delighted with the final result. They did a complete rehab of my master bathroom. Thank you to Home Concepts Custom Remodeling team.

Installers Don and Chris were great! On time,friendly,worked quickly and were knowledgeable about the product. They pulled a tub and installed a walk in shower in just one day! They disposed of all the old bathroom pieces and cleaned up afterwards. We are very satisfied,would definitely recommend Jacuzzi.

I work with Hunter as his bookkeeper and I can tell you that he is very thorough and responsive to his requests from me. I believe that carries over into his work as well. I've seen pictures of his work and it is impressive. If I lived in Arizona, I would want him to remodel my bathrooms.

Ross turned our outdated primary suite into a beautiful, functional new space. Our jetted tub from 1990 is now a spacious shower outfitted with gorgeous natural stone. What was once our muted yellow stall shower is now a linen closet with ample storage. Floors, paint, fixtures, and the works - my husband and I absolutely love our new space.

Ross was easy to work with, tidy, and punctual. He took my envisioned design and improved it. Ross is very detail-oriented and thorough — you can tell he puts his heart into what he does.

We would definitely recommend hiring Ross for your home remodel needs!

Professional tradesmen with outstanding workmanship. I highly reccomend

You can't find a team more dedicated to working towards your dream renovation. Sun Country was professional, creative, always available, and on time all the way through our renovation. Can't say enough about them.

Super Expensive. Will be looking for a more competitively priced handyman service.