Best Bathtub Refinishing in Phoenix AZ

We placed an order with DreamStyle Remodeling in September 2022 - we had a GREAT experience with the sales representative, not pushy and was able to give us several options to receive discounts. Unfortunately, due to supply chain issues the delivery and installation was delayed almost 4 months. On the positive side, our project manager was proactive in frequently contacting with us during the delays to give us updates which was much appreciated. The installers, Saul & Jonathan, were absolutely AWESOME!! They were on time, did a very professional job with a quality installation (didn't even mark up existing paint!!), checked with us before, during, and after the install to make sure we were 100% satisfied. The doors themselves are very high quality, well constructed and have a lifetime guarantee! The front door color wasn't exactly what I expected but it will be just fine :)

I would like to give a 1-Star review but to be fair, I will give a 2-star review because the job was completed. Just as a quick overview, I would not recommend Holtzman Home Improvement.

PROS and CONS List below:

PROS:

*Bathroom remodel was completed.

*Liked cabinet finishes and style options.

CONS:

*We were given a timeline of 6-8 weeks for project completion but ended up taking 6 months.

*In contract, the introduction page says that Brandon Holtzman “… will personally meet you and visit your job site several times throughout your project to ensure quality and care is not only in the workmanship but also in our demeanor.” Never met the man; not even once.

*“Designer” which they refer to as “sales-person”, had a hard time keeping up with the demands of our project. Made numerous mistakes in terms of measurements that caused wrong products to be ordered and mistakes in the actual remodel. Assumed certain details about project without consulting us. Example: Cabinet above toilet was bigger than expected (inaccurate measurements) and overlapped on to the exhaust fan, “Sales-Person” assumed that we were just going to move the exhaust fan altogether; this would have cost us hundreds of dollars to move the fan 2-3 inches.

*Crew would show up whenever, sometimes not at all even though scheduled. Had crew show up at 6am without notice multiple times. Had to state over and over again for a start time that worked for my family; between 7-8am. Nothing ridiculous. No consistency whatsoever.

*Some of the crew did not speak English, which I absolutely didn’t mind at all. But Project manager, “sales person”, did not speak the language. I never expected to be the sole translator numerous times in person and on the phone. Because of this language barrier, numerous mistakes were made on our project.

*Crew would come to job site and not know the status of our project, therefore would ask me questions about what needed to be done, as well as certain technical details that only a professional would know (example: electrical).

*Crew would come to job unprepared and would leave to go to Home Depot for 1+ hours to grab material. Not sure if this is standard, but I believe that they should have been prepared for the day’s work at our project.
*Overpriced. Example: Updated replacement of bathroom exhaust fan that was picked up at home depot for around $45.00-$55.00 and less than an hour to install, cost almost $400.00.

*Project manager forgot to discuss details of our project to team so there were details that were left out. Example: Requested to have a shower bench installed; shower was “completed” with no shower bench.

*Project manager and “sales-person” should have communicated more in terms of our project details; numerous mistakes could have been avoided.

*Low quality of materials: tile/grout. Numerous tiles are cracked, chipped, and grout has already started to come out in chunks. Also, grout that was never wiped off, has solidified and won’t come off.

*Already have water damage; yes, water damage in a bathroom on a pony wall that neither the project manager and “sales-person” gave input on how to finish to avoid said water damage.

*Was double charged, and charged for work not done. Caught mistakes by thoroughly reviewing receipt and was reimbursed. If I didn’t catch these details we would have easily been overcharged.

*At the completion of the project you are given a 5-year warranty. We have recently contacted Holtzman Home Improvement to come and fix said damage and have not heard back; it has been a few weeks already.

*Their slogan is “People should do business with people they trust”; would not recommend.

Kitchen and Bathroom Remodeler phoenix did an exceptional job for us. It was my first time having them, will indeed consider them for any bathroom remodeling in the future. I highly recommend it.

We recently moved to Phoenix from out of state. Some modifications to our kitchen were needed, and we did not know who to contact Fortunately our developer recommended ArDan to do the work. The planning of the project was done remotely, and a schedule for the project was presented to us. Shortly after we arrived the work began and moved along as smoothly as we had been promised. There was minimal disruption to our lives (we were living in the apartment while the work was done. Everything was done as promised, and we couldn't be happier with their work.

Don Hughes is our standard of what we would like to see when hiring a contractor. We hired him to remodel our kitchen, 2 bathrooms, replace the floor and fireplace. He is professional, personal, and completed the project on-time. We gave him ideas of what we wanted and what was a priority and he really focused on those items. For example we provided a sample of a floor tile we wanted. When we picked the cabinets later he saw a clash between the two and provided some alternatives and the one he suggested was better than we could have imagined. He spotted details we had not because he enjoys what he does and it shows in his work. I would highly recommend this company.

I had my bathroom leakage fixed by them. All the dwellers are experienced, considerate, and ready to answer your questions. Good experience working with them

We have now been completely ghosted for 2 months after our job was left incomplete. We got the call that our supplies for our two bathrooms were ready so we could install a couple weeks early if we were okay that the bathroom shower door would be installed shortly after. We agreed and had a great experience with the installers themselves. They were super professional and quick. Since then in October, we have had to chase down vague answers about our missing glass door (while obviously having paid for the job). This was not a cheap job - we did 2 bathrooms. Meanwhile it looks like people after us have definitely had shower doors installed immediately. It feels like we were dropped like nothing after paying a large sum. It's unacceptable to have to BEG a company for updates proactively. At this point I am unconvinced we will ever get that door installed. Do not EVER agree to an incomplete install from this company. I would never refer them to anyone at this point.

Nothing less than 5 stars for Sunset Tile and Bath. Our bathroom remodels turned out as amazing as we had hoped. Mark was very knowledgeable and helped us design our new bathrooms, with lots of great suggestions. Every detail was explained ahead of time and the entire process was very smooth. Mark and Kevin’s team were professional, neat and tidy, and masters at their craft. We are looking forward to updating our kitchen later this year and we will be going back to Sunset Tile and Bath.

Review provided for Cindy Bayne regarding her remodel. “Project Manager Ben and his crew did an excellent job on my kitchen remodel. Prior to the remodel, I had almost no counter or cabinet space. After the remodel, I have both! Ben was an excellent communicator and on site daily. Ben’s team was very professional and neat. The quality of their work was fantastic. The kitchen looks amazing.”

Jeromie and his crew were amazing! They kept us updated with the progress, very professional and affordable. They paid great attention to detail and completed the job on time. We love our new kitchen and bar area!

We just had our bathroom slightly remodeled by AZ Bathmasters. We moved the shower to where the bathtub was, and where the shower was, we had them change to a closet. Bathmasters came out within two days of us making the initial phone call. We also got quotes from three different companies aside from bathmasters.

I can't say enough about the service we got from AZ bathmasters! There were quite a few things that my wife were unsure of as far as color, style, etc, and we told bathmasters to just use their best judgement. Looking at the finished product, there is not a single thing my wife or I would change! The service we got from them was amazing, great communication throughout the project, and even though we did not specify, they used very high quality hardware and materials. I have no hesitation in giving bathmasters 5 stars and recommending them!!

Great experience! We hired them to convert our tub to a handicap shower.
They arrived on time, finished on time, cleaned up after themselves, and the final product is so nice! We will definitely use them again!

I received estimates from several companies. I went with Home Concepts because they do not contract out their installers. Also, I felt comfortable working with a family owned and operated Arizona business.
MY SHOWER LOOKS AMAZING!!! My bathroom went from ordinary to luxury!
Thank you.