Best Kitchen Remodel Project in Phoenix AZ

From the first meeting with Brian to the end of my remodel I had excellent customer service. Jerry, Debbie, Jeremy, Ritchie, and Scott are a great team. I remodeled my laundry room, powder room, study, master bedroom, master bathroom, and hallway and I LOVE it! So much fun working with Debbie and picking out flooring, cabinets, countertops, etc. Jerry was the Supervisor and always kept me updated on what to expect when. Their craftsmanship and attention to detail made this project easy and painless. I would recommend the Legacy Team for any of your remodel projects. You won't be disappointed.

There were many things that went wrong with our remodel, but I'll keep it rather short.

1. We had two project managers. One got fired. The other was intoxicated on nearly every occasion that we spoke to him. He would angrily call us up on weekends and interrogate us about when the contractors left our house. On another occasion, he claimed that he was probably drunk when he took our call at 3:30pm on a Thursday. So drunk that he didn't remember it. He accused us of lying until he looked at his phone receipts. Our sink detached from our counter about 4 months after completion and after several no-shows, I confronted him about it. He hung up on me.

2. We received a design for our kitchen and we only asked for two things specialized cabinets: a cubby cabinet and a spice rack pull-out. Both cabinets were forgotten about. The spice rack was added after completion. The cubby stayed the way it was because the project manager told us there was nothing they could do now and it would require the tear down of the backsplash. We should have pushed back on this, but we didn't. Our design, in total, was missing the two specialty cabinets we asked for as well as additional cabinets that could not be added due to a lack of space.

3. At some point during the re-install, our dishwasher was damaged. It was placed back in and leaked ever since. Now our new cabinets are removed due to the water damage. Maxum sent a contractor to come look at the damage. He said that Maxum would get back to me. That was a week ago and I'm tired of waiting for them to do the right thing as we have always been patient.

Do yourself a favor and look at their ROC cases (ROC 202770). Two cases have led to discipline or resolution and meanwhile there are two pending cases. Please avoid this company.

The crew worked diligently and completed the 3 bathroom remodels a day early. Very pleased with the new look and craftsmanship quality.

Company 2☆ Product 3☆ Window Install
It's a headache to repeat it. Bought windows in November, 2 people both stated should be no problem getting them in before Christmas. Noted this on my order. Never notified until January. Repeated phone calls and emails with no reply!!! Said your windows are in will be installed in 4 days 10am, move all furniture, take down all window treatments. As a single old lady, I got all this done by 9:00. Then 10 minutes before they were scheduled to show up got a call, windows aren't in yet, didn't find out till last night. In fact they haven't even been started yet, due to holidays. May be a while. Don't need to get into my response to a company that has no idea how to conduct business. Fast forward to February. Showed up with windows but no trim. In their defense they only had a few months to prepare. Will get trim installed next day. Meanwhile they ran out of supplies, left holes to the outside when caulking, said no to worry will fill it in with foam. What's a waterproof seal anyway, they are energy efficient windows, they were small holes, what do they care. Next day trim. Ran out of product again. Left nice black smudges all over trim. So now the homeowner is stuck painting dirty trim, outside caulking and cleaning windows with small amounts of foam or whatever. Of course on outside of second story windows.

Windows themselves are nice enough. Not thrilled with the large black tabs to remove them standing out like a soar thumb on my white framed windows. The screens do not fit securely and do not have rubber seal going around to keep bugs out. You can see the gap to the outside world.

So recap:
• company does not return phone calls or email. EVER! Even after install.
• not concerned with emails stating complaints. Just say sorry for inconvenience.
• no idea or follow through with product manager or customers at any time.
• do not plan or review before install
• scheduler should be fired (guy not girl)
• one person has no idea what the other is doing nor cares
Just plain shottie company with poor customer service.

We had spoken to 3 different contractors and all had ideas about how to arrange our laundry/craft room. At the same time, we were replacing our kitchen island to include a large flat counter (rather than a high top.) The designer, Debbie Miller, did an amazing job from start to finish. While the previous contractors were willing to do what was needed, she went above and beyond and designed creative, new, and exceptional storage areas. Due to the different types cabinets that we ordered, this really became two different remodels. We could see both jobs unfold seamlessly. One was being worked during the holidays and I needed them done on Thursday due to a weekend get together. The job site was clean, neat and contained and on time. The kitchen remodel was completed within 1 day of their original estimate...that's one day early. We're now happily enjoying our new spaces and have had follow up from the customer service team and the designer. We will do more work in our home and I would not hesitate to use them again.

Stronghold was one of the best if not the best home contractor that I've ever worked with. Trevor was attentive and communicative, always available when we had questions or concerns. He offered suggestions when we decided to change directions during the project consultation and was able to offer design services to help us bring the project off the way we had imagined. The quality of his work was excellent, and you could tell by the level of detail that he took pride in his work. We will be using Stronghold Remodeling again!

Bobby is absolutely fantastic to work with. From the second we met, you could see the level of passion and detail he had. He made remodeling painless and easy, wouldn't recommend using anyone else in Phoenix!

I wanted a professional job for a bathtub conversion to a shower. Doug Parks of Jacuzzi Inc. suggested the beautiful details which are now reality in my bathroom. The installation crew (Matt and Alexander Felix) were considerate, informing me of every step along the way, with updates for projected completion time constantly. If any of these people were my sons, I WOULD BE EXTREMELY PROUD!!!! Thank you, Jacuzzi for an excellent product and for hiring the best personnel for the work.

Spicegirl remodeling does great work and attention to details. You can’t go wrong when you use their services.

Shane is hands down amazing. After submitting an online inquiry he called within a few hours and came to quote the work I wanted to have done within a week of our initial conversation. He was prompt with his quote and was able to squeeze in one of the smaller jobs (tile backsplash) I wanted to do even quicker than I thought he would be able to. He arrived on time and finished the job and it truly looks amazing. This is the best contractor interaction and remodeling work I’ve seen and been a part of. And I work in the design profession so that says quite a bit. Would recommend Orange Cactus and already have.

Stopped in to see about a bathroom remodel. First off the photos here on Google are very misleading this place is tiny with a small selection of tile and cabinets, no tubs or shower to look at. When we walked in the gentleman working was with some customers and came up to us and with not even a greeting I'm with customers zero customer service skills.

Re-bath did a complete makeover of our master bathroom and did an excellent job. Their technician, Gabe, was there on time every day left the work area cleaned up every day and texted us his accomplishments and photographs of what he did that day every evening. Prior to coming the next day he would text us and let us know when he would be there. The design of the new shower was outstanding and my wife really appreciated the time that Jim Blackburn took to make sure that all of the details were covered and that we got exactly what we were looking for.The quality of the work and the materials were outstanding and we couldn’t be happier with what Re-bath accomplished on time and within budget.We highly recommend them for any bathroom remodel project.

Elan managed a kitchen, bathroom, and staircase job for us. All jobs were completed on time and very nicely done. Excellent communication, respectful team of workers, and consistent follow-up. Would recommend to anyone in need of a contractor!

Their design team gave us the multiple options for redesigning the kitchen. Over and above that, practical suggestions and recommendations. Recommended!

I was very impressed with Dan and the crew. I had been having some problems with contractors and my kitchen and bath project was basically rescued by this company. The materials are top quality. The crew were very professional and tidy. The disruption was minimal. There were a couple of small issues as do arise with any job and they were addressed swiftly and professionally. My kitchen is now beautiful and I love it. I heartily recommend Better Than New!

The best remodeling company in Phoenix!

They did a wonderful job and finished my roof in 1 day!

I was blown away by the quality of work done by the Hochuli Design and Remodeling Team. Thank you for such an amazing job!

Great service and very responsible. Great communication overall

If you are looking for someone who is organized, always on time and communicates effectively Home Nice Remodeling is the company you want to hire. I can't say enough about them how well they get the job. Im pleased with the results. Thanks for the fantastic job.