Best Emergency Service in Phoenix AZ

Brody did a great job. On time, work was efficient and clean. I’m very happy with the window replacement. TrueView was the only company I could find to replace my double panes windows, and they did a great job at a fair price.

Good, quick service.

Super responsive, fast and at a fair price. I couldn’t ask for better service.

Logan was professional and did a great job. He finished quickly and asked if I had any questions. Was very careful with my new car.

Awesome company to work with regarding our windshield replacement! Sonya was very helpful in walking us through the process and scheduling our appointment. Ron was the technician that completed the repair and was very thorough with us. He explained what he was doing the entire time and the importance of safety in glass. He left me feeling extremely confident with the job. Will refer this group to anyone needing a glass replacement.

Scott helped me get my roof replaced. Him and his company battled with my insurance company to get it done right.

While out of town, a window broke at my tenants' rental, Roberto showed up and fixed the damage on his word. I paid him a day later as agreed, but the point being you rarely get a contractor to lift a finger without immediate payment. Much respect for R&J Glass, honest people are hard to find.

Daves always does my company right, even coming out after hours on a holiday weekend!

Reply to managers response. Upon return from the autobody shop, I was told the windshield had very minimal surface rust and could be taken care of with minimum effort. I was also informed the adhesive was substandard and likely the problem of the leak. I won't address the rest of the response. All false statements and excuses for why they will not honor their work product. Like I said before, no one should have to deal with all this over a simple windsheild replacement. Plenty of other companies out there.

Very poor customer service. Manager was extremely defensive and could not talk the issue through to resolution. There are many other glass replacement business out there and I would not recommend this one.

Jim and his team do amazing work! If you want a glass company that you can absolutely not just like, but LOVE and trust, go with Southwest Auto Glass!

I just had this company rebuild my staircase in my home. I had them create a drywall railing over the existing rails and rebuild the actual stairs. The original staircase was built in 1973 and the original staircase seemed to be installed crooked, so this was not an easy project for them. However, they made sure that everything was done right and they didn't finish until I was happy with the end result, which turned out to be a very modern look that I love! Overall, I am very happy with their customer service and their quality of work.

I really hate doing this since I am also a contractor and know how sometimes a reviewer will not give an opportunity to make things right. However, I do need to make people aware of their shady behavior. I scheduled a window replacement on a rental property in Phoenix I owned as a part of selling the property back in January. Adam was the one that answered the phone, agreed to the time frame of install, took my order, and took payment info for the deposit since the glass had to be ordered. When I called to check on the status of the ordered glass since it was the day before the install, there was no answer. I called multiple times after that, sent text messages, and still no answer. So, I called my bank and let them know to put a stop payment/dispute on the deposit. I then sent a message to Adam stating that I put a stop to the payment/dispute, and then miraculously I got a call back. He then proceeded to tell me that he was tied up with work, and that was the reason he was not able to answer. He plead with me, and asked if they could still perform the install since the glass was in their possession (mind you, I had enough time between initially calling/messaging Adam to call my bank, and to call another glass contractor to get a quote and install date, before he called me back) and if it was not installed, it would just sit there. I reluctantly agreed, and the glass was then installed the next day. Here is where it gets bad. I called to make the payment in full with a separate card since the dispute I put into place could prevent them (same merchant trying to charge a card with a dispute with said merchant could decline payment), and received an invoice for my payment, and work performed. About two weeks after all of this, I see a charge on the account that I had the dispute in place for the original deposit amount. I called my bank to see why this was, and I was told that the merchant provided proof that the work was done which allowed the dispute to be resolved in their favor. At this point I called Touchdown Glass to see if this could be resolved, but again multiple calls with no answer. Once I actually got a call back from Adam, he asked for my name/address to where the work was performed, and then proceeded to hang up on me, and would not answer again after that. I have at this point chalked this up as a loss, since I do not expect I will get a response from the business. As a contractor myself that services residential and commercial clients, I feel that this review is necessary to prevent further loss to other people, and from the looks of Touchdown's recent reviews, I am not the only one that has dealt with their money handling issues. If I do receive a negative response, or if integrity is questioned, I will be more than happy to update the review by attaching the invoice I have retained from Touchdown to prove that this review was not mistakenly posted about them.