Best Window And Door in Phoenix AZ

Preferred Home did an excellant install on 7 windows at my home. They masked inside the home to prevent dust from coming inside . The work was professional with attention to detail and pride in workmanship. I would highly recommend them.

We love our new windows. Very professional, very neat and clean in clean-up.

We are happy to keep up the 5 stars trend for this business. They did a fabulous job installing 12 new windows in our 1950s style ranch home.

Best Windows you can buy

LOVED working with these guys!! Korey was always awesome and super nice and polite, Sevy the owner is very nice and hands on too, the installers were two amazing guys did an impecable job, the windows came fast and on time. NO ONE can beat their prices!! Best choice hands down.

if i could give a negative stars i would

I was told id get my cabinets the 15th then the 18th 0r 19th then it changed to the 25th. I was tired of getting the run around, so I had to go out of my way and waste my time to go to their office because they never call back!! They were confused and on the phone with the manufacture I could hear Dorothy talking on the phone. My order got messed up.
The office appeared to be very disorganized; files and papers stacked all over. I am curious when they would have realized my order was messed up and when they'd actually call me to install them if I hadn't gone to their office!
The staff gave off the vibe like they didn't even care. not once did they say sorry for the inconvenience that has cost me time and money. Very unprofessional experience I will not be going back when i remodel my bathrooms!
when they install they leave all the boxes and trash plus its a dollar PER screw for the handles if you want them to install them

Great staff

I shopped around, and can not be more pleased with Imperial Windows & Sunscreens. Great service, price and overall experience. They even submit the SRP rebate for you, as long as you are a current SRP customer. Inside of the house already feels a few degrees cooler. Many thanks to Bob and Kyle.

Very frustrated with this company! We were shown a brochure of materials that would be used and the styles available for a patio cover. What we were given was a metal cover which looks like a cover that would be attached to a mobile home! It also leaks where it’s attached to the home! Although the owner has agreed to address our issues, we haven’t heard from him in days. We are senior citizens and I certainly feel like he has taken advantage of us and expected we would just roll over and just accept what we’ve been given!

The technician, Al, did a great job, very neat and it only took a little more than a 1/2 hour. The office had arranged everything and it all went very smoothly.

We love our windows. The customer service was A+ and fit our wants and needs. And the install went well. No flaws very professional.

Very organized business. I have used them for 2 houses now and they follow through with every detail.
Tenisha is very organized and the crew is very friendly.
Great work overall.

Thank you Touchdown Glass! The staff, from customer service to field guys are customer oriented, professional, quick, and efficient. Very impressed. Will definalty refer to others and be using again if needed in the future!

Terrible Experience the guy that replaced the window didn't put the correct window or tint. Never once mentioned he would have a problem doing the job. Took advantage of the situation and did not return as he said he would to fix his mistake. Very dishonest company I would be very cautious. This can be perceived as misleading, deceptive and can be considered False advertisement. ? I think your company should do a bit more research before conducting business.

Sears Home Improvement Windows & Doors first major installment was a disaster from day one... and continued to be that way months later! There were many things not done correctly including damage to my wall and floors, and a door lock that didn't work because it wasn't installed properly. Sears was horrible about fixing these numerous problems. When I requested another installer to inspect the job they sent me someone that had no experience at installing so errors in workmanship were not caught or corrected. When I had my 2nd/last installation the new company found another problem that I didn't know about (the patio doors weren't properly sealed) and after my repoting it... they corrected this other installation company's mistake. I still have no idea if there are other installation problems because no one has inspected the first installation. (NOTE : The second installation company Sears hired for my last patio door was excellent.)

We had a few different companies visit us back in July/August 2020. Remod had a good presentation with a light bulb showing heat through the different panes of glass. Which is more than any other company had done. They offered to take $1000 off if we commit with them that day, and we did. We went with the Aztec style dual pane windows and a new french door. The windows come with a double lifetime warranty. So if we no longer have the home the lifetime warranty will transfer over 1 time to the new owner.
The financing paperwork came and we were approved. Our first payment was to be in October.
We've called multiple times to get updates on our order and we keep getting, oh I will have the owner call you back she's out in the field. Or we get, I'll have Anna call you back since you've spoken to her before.
We have never, EVER received a call back. In December I called and explained that it's disappointing that we are never given any updates and no one calls us back at our request. I explained that if there are delays it's fine we understand that things happen but we want to be informed. Yet we are never informed. After I explained this to Anna she said she will right it down and make sure to call us every Tuesday and Thursday which is when they receive deliveries to see if our order arrived.
After a week I called because we never heard back
During that call Anna pushed it back onto the owner for not doing her job and when I countered that she said she would call, she yelled at me that she doesn't need this and hung up on me.
I waited a couple weeks and called again and my girlfriend emailed the owner as well. No apology for the horrific customer service, no apology for the delay, no explanation except various excuses like, the manufacturer has a shortage on tempered glass, we have alot of jobs we are doing right now, we are meeting with the manufacturer and fill you in with an update.....and still we have never received an update. It is now January 8, 2021, 6 months have passed and all we get are excuses, lies, and still no windows (and a door).
My advice is to avoid this company completely.
We don't want them touching our home because if it's this hard to get an update, I can't imagine how difficult it is for them to stand by their warranty and quality of their work.
We are trying to cancel and we are ignored.
Do Not do business with these people!!!!!

You've been warned.

You're welcome.