Best Residential Repair in Phoenix AZ

Francisco did an amazing job at fixing a leak I had in my roof. He repaired it 3 years ago and it is still holding up amazing! He came to repair it right when I called even though we were in the middle of a storm. Really cares about his customers! Very professional and trustworthy!

These guys are professional, clean, responsive, precise, and they do great work. They are worth the money. Highly recommend.

Anthony, Joe, and Jimmy with Pro West were great! Communication was always on time, very professional, and did a phenomenal job. Would highly recommend Pro West for all your roofing needs.

We were recommended to Harper's Roofing by a co-worker of mine. She had great things to say about the overall experience, price and costumer service. However, when my husband called Harper's Roofing this week for an estimate for our roof, he was greeted with an attitude and short responses. The lady that called him seemed annoyed and asked how he heard of them and he explained that we were a personal referral. The lady on the phone responded rudely and seemed to have an issue with the fact that they are located in Mesa and our home is located in the North Phoenix area. (Their website clearly says they serve the Phoenix area). She further stated that it would be at least 2 months before they could get someone out to do an estimate in our area because we live so far north. It came across that she didn't understand why if we live in the North Phoenix area that we would call a place located in Mesa.

Perhaps it's because I work in Mesa and my co-worker had a good experience with your company. Perhaps it's because we need an estimate for our roof and wanted to use a company that someone personally recommended. Perhaps it's because you had a 5 star rating on Google.

There are ways of nicely turning away a potential client. Maybe instead of being rude, you could have said, Unfortunately we just can't get someone out to your area for a while because we have a lot of repairs going on at the moment and because we are located in Mesa it might be best to find a closer roofing company to your area that can get you an appointment sooner. But we appreciate the referral and good luck to you.

Something along those lines would have been fine. I spoke to my co-worker who referred Harper's Roofing and she was shocked to hear that we were turned away so rudely, considering she spoke to the same lady multiple times while her roof was being repaired and said she was nice throughout the entire process. However, that's not the communication style we were given over a simple estimate.

Word of mouth travels fast when you have a good experience. But it travels even faster when it's bad.

Their jobs were done well by the team members. In general, we are pleased with the work. Our sphere of influence will definitely include this roofing company.

The job hasnt been done still waiting