Best System Maintenance And Cleaning in Austin TX

Immediately returned my call and setup an appointment to which they arrived on time. Serviced all 3 AC units at my home. Tech was very knowledgable and was able to answer all my questions and give recommendations. Definitely happy with my service and I would recommend them to my friends and family.

One of our electrical circuit breakers tripped off. When I flipped it back on, I could immediately smell something burning. I flipped the breaker off. I called Abacus for help. Donny the electrician quickly came out, diagnosed a smoldering outlet, and replaced it. He was very professional, courteous, and informative! Excellent work! Job well done!

Arthur was exceptional in my visit. Super patient, was willing to help open a closet that was bolted shut with a non-functioning lock. Fixed the problem in only a few minutes. Thanks!!

We had an issue early Monday morning and Mark was able to fit us in the schedule the same day. He was extremely knowledgeable, professional, and courteous. He quickly diagnosed the issue and was able to fix it the next morning. 1st Home & Commercial Services was recommended by a neighbor and I will be using them again if needed. Thanks, Mark!

This review is going to be a mixed bag.Stated simply: we are happy with the work done by the service people at Fox. We're not as happy with their management.Fox has a wide variety of services- we've used them several times over the past 15 years for HVAC and plumbing services. The guys that have done the work varied from older very experienced guys to younger guys who had less experience. In every case, we've been happy with the service. The service staff explained what they did and why they did it. They made recommendations to improve performance or prevent problems with both the HVAC and with the plumbing. We've been satisfied with the professionalism of their workers and we've never had anyone come to our home from Fox that we were not comfortable having in our home.About 7 years ago, we had them install a new HVAC system which is one of the best decisions we've made. They recommended an excellent model and there is a noticeable difference in our house since the units were installed and there's also been a noticeable difference in our utility costs.Everything was going well with the HVAC until about a year ago. We purchased a maintenance plan where Fox came out and serviced the units twice a year to do preventive maintenance. This was important to us because we travel and there's nothing worse than coming home from a trip to find a broken AC or heating unit. Last year, we had our maintenance done in October. Then in late October, the drain line failed. The line should have been checked a couple of weeks earlier during the maintenance service and there's no way that it got completely blocked in a couple of weeks of low AC usage. In addition to the line being blocked, the cut-off sensor that should have turned off the unit did not sense the water buildup. The backup drain line that should have drained the excess water also failed. The drain line failure flooded the lower floor of the house and caused about $10K in damage.This is where the review becomes mixed: the service person who came out to look at the unit showed up about 2 hours after we called (impressive!). He stayed for about 5 hours until the line was opened and he was sure that there would be no more water backup in the unit. He left around 9PM and because he stayed so long, I think he had to miss out on something that he had planned with his kids. That's example of what we consider going above and beyond the call of duty.We've left several messages with the manager at Fox asking him to call us and discuss how the line blockage was missed during the maintenance calls. We would also like to understand better how the overflow sensor that we paid for also failed and how the backup drain line also failed. In spite of leaving several messages, we have never heard from anyone at Fox.So, it's with reservation that I recommend Fox. I can recommend their work and I can say that you won't feel uncomfortable having their workers in your home. However, if something were to go wrong with their work, I can't guarantee that you will receive the same level of service from their management and I can't guarantee that their management will be accountable for anything that may go wrong. I would also recommend you ask about their maintenance plans and what performance guarantees those plans offer in the event something were to go wrong.

I had a water leak in my ceilings, there was a lot of humidity that was damaging my ceiling, so I called here and the service was excellent in determining where the water was coming from. He was very punctual and extremely efficient. They brought very good quality tools to solve my problem, and they always explained to me every move they made. I would definitely recommend this service!

The technician didn’t show on time because the previous job ran over. This is understandable. But the technician DID come by after hours and look at my inverter. This is a plus since rescheduling would have been 6 days later.REVIEW UPDATE: New inverter was communicating with my mobile device. Matthew came out the next day and showed me what I was doing wrong and got my system communicating with my iPhone. Also, Jenna is extremely customer oriented. She worked with me via phone calls and texts to narrow down the issue.

The first time users this company But man !! they're awesome !! So very nice Lol ? I do have to say the guy that came to our home to help us with the paperwork he's so funny ? very Professional i very good at his job !! we Thank you so very much Joe we have a new Air-conditioned union!!! The outside union The guys that put our union in today oh wow they're good did a very awesome job very Professional and get the job done! We Thank God for listening to our son ! He told us to use this company he think they do a better job ! He was so right ! Thanks so much God Bless all of you ?