Description
With over 50 years of experience, our team at Fox Service Company knows that we aren’t just working on any old buildings – we’re working on your home, and that means that taking care of you and your loved ones will always be the number one priority. We’ll always take the time to listen to you and earn about your goals. Do you want to add more electrical outlets? Upgrade to a newer air conditioner? Replace outdated bathroom fixtures? Cut down on your utility costs? We’re here to help! We’re even available 24 hours a day, 7 days a week for emergency HVAC, electrical, and plumbing services, so you don’t have to wait to get the professional assistance you need. If it makes your family more comfortable, you can find it at Fox Service Company.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Ac Maintenance, Ac Replacement & Installation, Ac Systems, Air Balancing, Air Conditioning Service, Air Ducts, Air Filter, Attic Insulation, Backup Generator, Electric Car Charging, Electrical Maintenance, Electrical Repair, Emergency Repairs, Ev Charging Stations, Fan Install, Fixtures Replaced, Furnace Maintenance, Garbage Disposal Repair & Replacement, Gas Line Repair & Replacement, General Repairs, Generator Installation, Heating & Furnace, Heating / Cooling, Home Repiping, Home Surge Protection, Home Surge Protector, Hvac Maintenance, Hvac System, Leak Detection, Leak Detection & Repair, Leak Repair, Mini Split Ductless Air Conditioners, New Installations, Plumbing, Plumbing Maintenance, Pump Maintenance, Pump Repair, Pump Replacement, Routine Maintenance, Sewer Line Repair & Replacement, System Design, Tankless Water Heaters, Toilet Repair & Replacement, Water Filtration System, Water Heater Installation, Water Heater Repair, Water Heater Repairs, Water Heater Replacement, Water Line Repair & Replacement, Water Softeners, Electric car charger installation, Electrical fixture installation, Electrical inspections, Electrical outlet & switch installation, Electrical outlet & switch repair, Electrical panel repair, Electrical panel replacement or upgrading, Electrical wiring installation, Electrical wiring repair, Fan installation, Fan repair, General repairs, Light fixture installation, Light fixture repair, Outdoor lighting installation, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Install thermostat, Repair HVAC, Whole Home Repiping,
Reviews
Nice people in the field and good quality work, but since the company was acquired by Southern HVAC the prices seem to have skyrocketed. They installed our new HVAC system less then 7 years ago. It failed and we called them again. After testing it was determined that the compressor needed to be replaced, luckily it was still covered by warranty. However, just the 3-hour job by a single tech costed nearly $3K, that's a $1K/hr. BTW, the national average for this job is about half of this.
Carlos Rodriguez
4 months ago
Olin from beginning to end helped me with hazardous electrical in my hvac unit. Installed a new breaker box inside and outside just as I requested. He’s a great technician and deserves a raise. This was a 3 month project and he was basically my main point of contact through it all. 5 stars for sure.
Marisol Acosta
3 weeks ago
The A/C technician was very professional and thorough. He checked the furnace and the system that was not heating up and found the Thermostat was not working properly. He actually ensure that our furnace was working even if the thermostat did not to ensure our house was warmed up quickly. Of course he fixed the issue and changed the thermostat. Fox always provides good services. I use their A/C and plumbing services for years.My only negative comment was on the people taking our request for service outside normal business hours did not seem to know what they were doing. I guess they are contracting some other company to answer their phone and that made our service to be delayed. In the past we never had that problem with this company.
Janelle Blank
5 months ago
Byron did an amazing job. He showed up on time and explained everything that needed to be done. He gave me details regarding what the price of the repairs would be and made sure I understood everything by giving me plenty of time to ask questions. Once the pricing was established, he got to work and had the repairs done quickly. He made sure there wouldn’t be any leaks and asked to make sure I didn’t have any questions before giving me the invoice. He also cleaned up everything so you would never know there was work done. I will definitely be calling Fox should I have any issues in the future.
I had 2 breakers on my panel randomly stop working. I called over 10 electrical companies to try and get someone out the same day and Fox was the only one who could accommodate because they were willing to send someone after hours and not charge a huge fee for it. My electrician was John P and he was extremely professional and explained everything to me in great detail. Best part is he had my issue resolved within a couple hours and I was back to having power in 2 critical parts of my home again. Would definitely recommend using Fox
John Price was professional and courteous. He explained everything beforehand and was very careful to not damage furniture. He took an existing ceiling fan down that had come apart and installed a new ceiling fan. When he was through the old fan was taken apart where it was very easy to dispose of and he even put all the packaging from the new fan back in the box, which made it easy to dispose of. John even vacuumed the area. John did an exceptional job and I will definitely use Fox Service again. Thank you Fox and John for exceptional service!!!
Karalyn Heimlich
3 months ago
I recently had an inspection of my electrical system. Olin Torres was my technician. He was extremely knowledgeable and made good recommendations. He was very friendly and instilled trust. I have always gotten excellent service from Fox Service Company and would recommend them wholeheartedly. I also like the plan that you can purchase that provides annual inspections of gas, air conditioning, electricity and plumbing. The inspections allow for planning and give peace of mind.
Richard A Taylor
2 months ago
Fox offers great service.Obi, the Fox technician who assisted me today was friendly, professional and provided excellent service. He quickly diagnosed the problem with the hvac, and he made the repairs with skilled precision. I was impressed that he took the time to help me understand why the problem had occurred and how to avoid the problem in the future. He provided helpful tips for saving energy during the summer months ahead.I am grateful to Fox and their technicians for their expertise, friendliness, and same-day service.
We hired Fox to install a new air conditioning system. Showed up on time and ready to work. They explained the process and how long it would take. I was impressed that they took great care to protect our wood floors and cleaned up before leaving. They did a great job and were friendly as well as professional. I will use Fox again!!
We had a great experience using Precision Heating and Air (Fox Service) installing a mini-split ductless system in our master bedroom. The installation went great, both the installation guys and the electrician were efficient and did an amazing job. I'd like to send a special shout-out to Wendy in the office - she bent over backwards to support us with some paperwork wrinkles. Problem was solved in a single morning - great work! They're all a great team and we'll absolutely be using them again. A+ professional service.
Used Fox Service for yearly Heater / AC checkup. Bradley E. was my technician for checkup / maintenance. He was respectful of time, professional and informative. He answered any questions I had and explained what he was doing. Very good technician! Overall very happy with the services and would recommend.
Colin Mumbach
a month ago
Wayland Thompson was the technician for my AC repair job. He arrived early, was really pleasant, professional and informative about the issues with our system. Once the problem was diagnosed, he was able to fix it within a few minutes to get our AC back up and running. Very happy with his service!There was an issue with our Fox Services membership, though. Apparently it couldn't be found in their system, so we had to pay full price for the service instead of getting our membership discount. However, when we found proof that we had purchased the service, Wayland was very proactive and helpful in getting us our membership discount refund.Overall very happy with Wayland and Fox Service Company, will definitely use them again.
We've used several service companies off and on over the years but for major repairs, Fox is the way to go as they are the most professional. Our most recent repair was an $18K total air conditioner replacement with electrical spike protection. The main service technician we interacted with on the install and followup, Rick Cannon, was the most knowledgeable, friendly, and helpful technician we've every had the pleasure of having had the pleasure of having in our home.
Fox service technicians are always friendly and knowledgeable. As a woman, it can be scary to be alone in your house with a random stranger. All of the fox technicians that I have worked with have made me feel very comfortable and safe. They arrive when they say they will and answer any and all questions I have. In the past two weeks I have had 3 technicians out for check ups and they all earned an A+ review from me: John P (electrician), Byron (plumber), and Bradley (HVAC)
Scott was very helpful to explain how my thermostat works and gave me a better understanding. He communicated to me what he was going to be doing to the system. He changed out the dirty filter, checked the outside unit and washed the dust off. He went over the maintenance plan with me and I made payment for another year.. I agree that you need to buy his lunch.
Robert was great! He called 30 minutes before arriving as promised. He answered all of my questions and I had quite a few. He performed his work very quickly and provided a summary of the results that I appreciated. I hope he will be assigned to our house next time we use Fox.
I love Fox Service Company! Darren Sullivan is a fantastic technician - professional and personable with great expertise. By him lunch please! The Home Comfort Club Membership is well worth the nominal investment. I would recommend it to anyone who wants to ensure their HVAC system is functioning as intended.
Katerina Gray
10 months ago
Glass and Forrest did an amazing job installing out new AC units. Super friendly, professional, and fast. They cleaned up after themselves and we just a pleasure to work with. Would hire again and strongly recommend!
Sharon Theisen
5 months ago
Bryan was very polite and professional. He made sure I understood the problem and showed me why my shower was leaking. He then was able to repair it quickly. He also pointed out things to watch out for in the future. I am thankful for his service
Richard was excellent, he called to let me know he was available earlier than initially scheduled. He was knowledgeable, professional and discovered the problem with my furnace very quickly. He deserves lunch and dinner... Just saying. I'm grateful. If there had been 10 stars he'd have gotten 10.
Terry SoRelle
4 months ago
We have used fox for plumbing, electrical and ac for years and are very happy. In this specific instance we had a fairly minor sink pipe repair. We were disappointed that it took two weeks to get an appointment. But we were very pleased with the plumber who came. He was friendly, attentive, skilled and efficient.
It started rocky as I scheduled an appointment online but never received a call back so I called to confirm and was told the scheduling website wasn't really for scheduling. But they did get someone to come out that evening and give us an estimate on a new system. We decided to go with Fox. The rep. and installers were good. No complaints. I would choose this company again in 15 years when I will need another system
Mikail McIntosh-Doty
5 months ago
Had a leaking kitchen sink faucet that needed a new faucet fixture and replacement of incoming line valves due to age not excessive water damage yet. We live in a 1965 ranch, so everything is old and wearing out. Rafael did the work quickly, cleanly, and with little fuss. We had to wait a week to get him. But the price was half of many competitors (we know we had the bathroom faucet replaced a month ago). Rafael called to come early and was finished and gone before our late lunch. We use Fox regularly and have found them reliably competent across a range of electrical, plumbing, and house upkeep tasks. Still Rafael stood out.Mikail and Philip
Daniel Bonevac
6 months ago
We've used Fox for years, and have been pleased with the work they've done on plumbing, electrical issues, and HVAC repairs and installation. This time, Byrom, the plumber who helped us solve long-standing problems with our shower and outdoor faucet as well as a sudden, serious problem with our bathroom faucet, exceeded even our high expectations. He was terrific! He explained everything clearly, took care of the problems—making our options clear as he went—and made everything work as if it were brand-new. Thank you!
Christina Rubin
2 months ago
Called Fox Service for electrician to come out to replace outdoor outlet that had stopped working. We depend on that outlet to run our decorative pond/waterfall functions. John Price came out and did a very good job. He was efficient, professional, explained everything - I could not have been happier with the service.
Barbara Heil
3 months ago
I am very disappointed on the quality of service provided by Fox. Everytime we have an issue/repair, it is always the Up Sale with Fox. A few months ago, a fan motor went out on our compressor. Not only did it take a month to get the part, but when them came to install it they had to do the You really need to replace the entire system rather than just replace the fan motor speech. We also have the maintenance plan with Fox. They came out last week to do the Furnace Check-up and we were told everything looked good and the system was working well. 3 days later the furnace quit working and now I am looking at a $1800 blower motor plus labor charges if that is the only thing wrong. Again, we got the speech to replace the system for $10K or more instead of just replacing the part. We called another company to come out and they will be doing the repair for us.
My heat was not working, thermostat gave out. Christmas Eve day! Brandon with precession heating and air, was the technician, and he was awesome!!Professional, respectful, knowledgeable, instructive, it was such a stressful situation for me and he was very supportive!I am thankful to him and company ?
I have used Fox Service 2 -3 times in the last 6 months for A/C and Heating Repairs at two of our rental properties. They are super responsive - thorough - the service provided has been excellent and they are truly my go to for HVAC issues in Austin. I highly recommend them.
Richard Morales
4 months ago
Robb came out and we discussed the necessary additions to existing systems in order to utilize a gas operated generator in the event that PEC electrical power was interrupted for any period of time. He was very thorough and informative as to what would, could, and should be done.We look forward to dealing with Robb and Fox Service in the installation of our needs.
Blair Johnson
a month ago
Whole experience has been great, responsive on the phone, easy to schedule a time that worked, good apps and tooling around expected time of arrival. Tech (Robert J) recognized issue quickly and identified known issue with part, replaced with new generation circuit and was able to submit RMA so I didn't even have to pay for parts. Will be using them for future electrician needs but will also consider them for HVAC and plumbing because of the convenience factor their service team created.
I paid a lot of money to have the entire system essentially gutted and major components replaced. Upped the tonnage on the outdoor unit to handle heating and cooling better. It's been one thing after another over the last 5-6 months since install. The upshot is that they come out every time, but I'm tired of there being one thing or another. From not placing the smart thermostat hub away from higher voltage, and again with not having the correct number of connections, to not replacing parts of the ducting that clearly needed replacing (mastic and tape), to not having the flowrate adjusted correctly. I've been told that the new unit is more sensitive to high highs and low lows than my last unit (kind of defeats the purpose of upping the tonnage to be able to handle the extremes better in my opinion).To their credit, they come out every time there's an issue at no cost to me (that could just be due to how new it is). At the end of day it feels like they are setting the expectation that they come out frequently so that once my warranty runs out I'm maybe so used to it that I just keep on in resignation. For as many times as I've had to have them out, I'm kind of wishing I used a different company though.
We had a new Lennox air conditioning system installed by Fox.
The entire process from Jason to Glass to George was seamless, quick and clean. The installers showed up on time and finish very quickly. Great Job!!!
Velma Canales
3 weeks ago
Stephen Smith replaced the pressure valve and box. He did a great job. He has provided plumbing services before and we’re very pleased with the quality of his work. He’s professional and personable!
Michael Williams
a month ago
Set up an appointment online for an in person estimate over a week in advance and received a conformation email showing the appointment date and time. Called 4 days prior to appointment to make adjustments to request and was informed to just the the technician when they arrive on the appointment date. 30 minutes after the scheduled appointment time range I called to get an eta and was informed they did not have a record of my scheduled appointment, big waste of time
Juliana Avila
4 months ago
Robert did a Heating inspection yesterday and was very professional and very knowledgeable. He explained things in detail and provided reasonable options for me without pushing anything. I'm very satisfied with this service.
I had a hose bibb that was assembled with PVC in 2022 crack and leak during the freeze in late December. I asked for a repair to the broken pipe and was told I needed a sophisticated rebuild even though my house was only 15 months old and I paid almost $3M for. I felt like I got taken advantage of. What should have been a few hundred dollar repair ultimately because an approximate $1700 completely rebuild of a system that wasn't even broken. Very disappointed.
Michelle Turner
4 months ago
Sam was absolutely fabulous! He arrived on time, diagnosed a mysterious issue with AC thermostats and WiFi, patiently testing all possibilities and solving it with an action I wouldn't have thought of. Along, the way, he answered all my questions and taught me a number of new things along the way. He was courteous and professional and I couldn't have asked for more in a service call or person.
Sarah Rodenberg
a month ago
Olin did a great job diligently helping me get my electric car charger installed. He moved a lot of items out of the way and back just as they were to do the install and gave me several options for achieving my goal. Thanks Olin.
I called Precision (who is also now Fox through a buyout?) to service my AC. They sent two technicians, one of who was very nice and the other not so. The nice technician said up front that it was too cold to get a good reading off the AC, and I offered to set another date. The not-so-nice technician insisted it could be done by wrapping garbage bags around it.They were already out, and the not-nice one was insistent, so I let them look at the AC unit.The nice technician got to work looking at the units in the attic, and the not-so-nice one started asking questions. During the conversation, I mentioned that I had had trouble over the last couple of years because the refrigerant was low, and they were able to add some, and it worked fine. The not-nice technician immediately started talking about a new unit without any diagnostic effort saying that the cost of a new unit might be cheaper than putting refrigerant in. He said that even if it worked, the hole is likely bigger because they grow over time, so it would likely fail anyway.It felt like we were in a verbal jousting match and ended up with the not-nice technician going down to look at the outside unit. He looked at it briefly and pointedly noted that it was missing a sticker that goes right here. (It looked like he was just pointing at a random blank spot). He said he would have to start putting the refrigerant in and weighing it out because there was no sticker on the unit. I guess there is no way in today's age to get from a model number to information about the specs of a device.At that point, I was done. I paid their service fee and asked them to leave. The parting words from the not-nice technician were, We wouldn't put in a unit for you anyway.I still don't know how a garbage bag would help, but there you go.
Ralph has done work for me before. He is always friendly and does excellent work. The young man working with him was also excellent. They worked quickly and everything was clean when they finished.
Byron smith was fast and professional. Not only was he concerned with solving my problem, but he helped me understand how it happened and how to maintain my pipes so I can avoid the problem coming back. 10 of 10- would request his help with any future problems with my house.
Katherine Piffero
3 weeks ago
Obadiah Puttrich was professional, courteous, personable, knowledgeable, and efficient. He explained what he found, the maintenance he performed an got us enrolled back in your Comfort Care Program. Definitely deserves a free lunch! Thank you ?
I’ve actually used Fox multiple times for electrical work and they’re always super friendly and helpful. They give me pointers on how to do things on my own while they’re here. It’s clear they just want to help and aren’t all in it for the money.
Carrie Burke
4 months ago
Our hvac stopped working. Sam came out the following day and spent quite a while making sure he knew exactly what was causing a breaker to trip. He got it all up and working. He was friendly and knowledgeable. He also waited for me when I was running late.
Ramiro Espinoza was the technician that came to ensure a/c was operating properly and also change the filter. He was very respectful, professional, polite and efficient. He definitely deserves his luncheon! He was definitely very helpful !!
Ring camera installation and wiring. Clayton with Fox was very professional, showed up early, explained the service estimate, and kept me updated as work was completed. Booking through their website was also easy. Recommended service provider.
Robb texted when he was on the way. He was thorough in checking our breaker box and replaced the fuses that needed replacement. Also found a wiring issue that was corrected. Very happy with the service. Thanks
Glass and George did an amazing job replacing our HVAC system. They were timely, respectful, and did a wonderful job making sure the work was done correctly, the floors were protected with drop cloths, and they swept up afterwards. We had been without AC for almost a month with our old company and ended up switching to Fox Service Company / Precision Heating and Air. We are so grateful to have cool air flowing again! Thank you!
Juan and Ernesto were very diligent, polite, and extremely hard working. They worked in a very hot attic to replace our entire hvac duct system. The air flow already feels better throughout the house.
Dennis Orgeron
a month ago
Clay was courteous and professional. He did a great job and explained what he did and what I needed to look for in regards to the whole home surge protector. I'd request Clayton to come back for other electrical needs. Feed him a very nice lunch:)
Marjie Lawrence
a month ago
We had a partial power outage which Austin Energy could not resolve. First, the Fox technician arrived so fast! I was also able to track him. He diagnosed the problem and had the power back in less than five minutes.
Wonderful company. Wouldn't dream of using another. Has always addressed my concerns promptly and with incredible efficiency. All employees I've had the pleasure of making contact with so far have been dedicated professionals, thoroughly knowledgable and a pleasure to have around. When it comes to attitude and work ethic, Fox Service company is top notch. Y'all are great! Thanks again!
The cons outweigh the pros for me. I’ve used them for plumbing before and it was almost $600 to run a snake down the line. The technician was nice and professional, though - no problems there.If you’re on here looking for emergency services, I wouldn’t recommend. I called around 7pm on a weekday and was told someone would be out between 7 and 10. The technician called me an hour later (he was nice and respectful) and said that there was no availability for them to come out. The after hour calls go to a call center and they do not have direct communication with the technician. You will be told someone is able to come out that night - I would have a backup plan if you go that route.
Dennis Sanger
4 months ago
From the very start, I knew we were in good hands. John was not only a delight to be around, but he was a professionals, professional. The next time I need any additional work done on my home, I will ask for John. He is definitely an asset to Fox residential and commercial work company!!
I needed to have a transformer swapped out. The appointment scheduling process was quick and easy. My technician Olin did great work and was very professional.
Rafael and Juan were amazing! They assisted with the water heater replacement, and even offered extra service (which we were willing to pay for) to get the pipes for our dishwasher replaced, even though that wasn't initially the reason they were there. Way to go for going above and beyond!
The technicians did an amazing job installing and repairing my AC unit in a timely manner. They were super friendly and helpful in explaining the new system.
Fox Service is responsive, courteous and efficient. I don't feel like they try to sell products or services I do not need. Fox has replaced HVAC units at our home and the energy efficiency of the new units is reflected in our electric bills.
Bruce Moulton
4 months ago
I would like to give a big thanx for both Bryon Smith (Water Heater Specialist) and John Price (Electrician). While it took two separate appointments to resolve my issue, both gentlemen showed up on time, were extremely professional, and worked through my issue for a successful resolution. Thanx to both and Fox Service Company...
Matthew McKool
3 months ago
My electrician was incredible. He was friendly, communicated well and was articulate. He has 16 years experience and was open and honest about the problem and made recommendation options. Great experience. Thank you.
Kathy Koster
3 months ago
Seth and Obi came out this morning to troubleshoot the HVAC system in my house. The heat pump failed during the freezing weather and I needed to find out what was causing the issue quick. They looked at everything and gave me a quote within an hour. They were both very polite and professional. It was apparent they knew what they were talking about. I highly recommend Fox Services and Seth and Obi in particular.
Got two techs and both were friendly and professional. Took the time to explain stuff and was able to get estimates for a new system as well. Haven't had a bad experience with Fox yet.
I had to get the electrical panel on my house upgraded on the fly. Olin Torres with Fox was super helpful, and was exceptionally fast at getting the work done. Thanks so much, I really appreciate it!
We got a 240 plug installed in our garage for our electric car. Clayton was awesome from helping us understand what we needed to having excellent and timely service with the install. Would recommend to a friend.
Diana Huckaby
4 months ago
They installed a new 4 ton Lenox HVAC system. Matt, Manny and team were very professional and helpful throughout the entire process and the installation was impeccable. I appreciated the quick turnaround and their eye to detail. They left everything very clean as well. I highly recommend this Fox service team!
Denver Griffith
2 months ago
Jeff Martin stopped by and had accomplished the electrical repair, no muss no fuss. Very knowledgeable and did excellent work. Would use him again in a flash.
David M Schnyer
4 months ago
This service was A+ - ontime when they said they would come. Efficient diagnosis. Transparent price estimate. Quick repair. Service tech was very professional and thorough.
Debbie Foulds
a month ago
Replaced entire HVAC system inside and out. Glass & George were courteous, professional, and timely. They went above and beyond, I would love for you to buy them lunch.
Ramiro was really great! Came for a late night call last minute call. He was professional, helpful and polite. He took the time to tell me what the problem was, why it happened, what he was going to do and how to prevent it in the future. Ver great full to have him come out and help!
Jose Hidalgo
4 months ago
One star for a simple reason. Lack of simple estimate pricing for project/install. I understand there are intricacies in plumbing (any labor projects) that may arise and contribute to projects being shortened or extended. But the fact that a business persists on a service call, with a fee, to come out to review the project before giving an estimate (i.e., an idea/close enough guess) for a small project (toilet install) is absurd. The associates answer of we don't have internal pricing on projects is a poor excuse/work around to push clients up against a wall and lock them into a service call fee ($49). Mind you, the service fee gets refunded/removed from the end project cost, but, the policy to insist on a service charge for a pre-rollout is, in my opinion, a poor business practice.*give me a guesstimate on a simple toilet install and advise me that if other work needs to be done this will change the guesstimated price. There... this protects you (the company) from a price lock/misaligned quote. And it contributes to a great customer experience.
Clayton Wernli was a wonderful tech. He was polite, communicated well, solved the short-term issue and helped scope a longer term project. I would for him next time.
The service turned out to be a battery change. Abdul Wahedi. I really appreciated his calm and professional demeanor! Thank you! Definitely buy his lunch! Elizabeth
This is the second time I have used John Price for electrical needs. In fact I requested him this time. He is professional, efficient, explains pricing well and explains his actions very well.I would request him again for any future electrical needs.
Douglas Lansford
3 weeks ago
Could not be more pleased with the service provided by Jeff Martin. He got the job done in short order and his work was very neat.
He was friendly and professional during the visit. Would ask for him again if we need electrical service in the future.
Thanks...
Techs were OK with install but I was charged a deposit and then the full amount of the AC unit. i.e. close to $3,000 more than expected. I called to have refund on May 8, nothing has appeared in my account and manager has not called as requested. This is costing me money. Bad management.
Nathan Meserve
a week ago
Clayton was super friendly, gave us good options for the issue with our lights and did a thorough job, fixing everything perfectly! Highly recommend!
Olivia Kendall
a month ago
Dominic was professional and arrived within the communicated window. He quickly worked to resolve the issues and was careful to ensure that the lights mounted symmetrically.
TRACY FIGLAN
2 months ago
New HVAC installationChris Jones:fall 2022 HVAC maintenance-he discussed condition of HVAC system and gave an estimate for new one. He was not pushy at all and honest. He told me about financing options.Spring 2023 HVAC maintenance-system failed several diagnostic checks. He took his time to tell me what was going on with system and because of the age, best to get it replaced before the hot temperatures arrive. We reviewed the estimate, refinance option. Of the latter, it was an affordable plan.Scheduling for the new system went smoothly.HVAC installation DayBryant Walker and Jose arrived on time, placed covering on the flooring and removed old system/trash. Both courteous, knowledgeable and hard workers. The new system works great and is much quieter than the old one.I've used Fox for other services and will only hire Fox in the future.I give Fox more than 5 stars, starting with scheduling to the completion of services.
Trina Baumgarten
6 days ago
Wayland did a great job of taking care of us, as always! Love Fox Service, I have been using them for years.
My HVAC got maintenance service by Tom Carter, he was on time and thorough and even cleaned up the big pile of leaves that had accumulated in the outdoor unit. Would definitely use this service again.
Robin Elise Gardner
a month ago
Stephen was on-time, kind, and professional! Will definitely be repeat customer because of the way he resolved our plumbing issue today. Thank you, Fox!
Dominic Neri is a very pleasant, very professional and highly skilled electrician. Highly recommend.
Dominic Neri was professional, efficient, and very pleasant. He explained his tasks to me along the way. I’d be happy to have him back.
Mitchel Schwass
a month ago
Richard Santellan was on time, professional, and very courteous. He serviced both our HVAC units in a very expeditious manner.
Brenda Preston
a week ago
New Lenox installation. Matt Glass and George Dunlop were awesome, the best, so polite, efficient, knowledgeable, helpful I can’t say enough about what a great job they did.
Fox Service performed our annual heating unit inspection. The tech was on time, thorough and professional. We have found having spring and fall inspections have prevented any possible problems and prolong the life of the equipment.
Bill Fraught
2 months ago
Byron and his great partner did all the heavy lifting to get my water heater in the attic without one error… great team.
Grandpa Bill
I found Olin to be professional and knowledgeable. He was able to quickly diagnose the problem and come up with a solid game plan to correct the electrical issues our 55+ year old property had. The pricing was clear and no hidden fees.I will use him again at other properties I manage.
Laura Colgin
4 months ago
I had a prompt response for an emergency water heater line leak that caused a leak in the wall and ceiling. The problem was fixed promptly for a reasonable price. Everything was cleaned up afterward. My service technician was Byron.
Manuel Gonzalez replaced our broken outdoor AC and indoor Furnace. Our new AC and Furnace is now working nicely. The work his team performed is high quality and looks good.
Nancy Tallman
2 weeks ago
Dominic Neri was professional, polite, and knowledgeable. He made suggestions as to how to best fix the problem we had, then fixed it. We’d call him anytime!
Jeremy Traynor
a month ago
Jeff Martin came out and did an electrical inspection for us. He found something that needed to be fixed on the outside panel. He explained why and demonstrated everything very well. Very nice guy, probably one of the best technicians we’ve had. Will definitely be calling for a Jeff’s help in the future!
Shannon Hanney
3 months ago
The Fox team helped me track down potential sources for an ongoing water leak. They were measured and conservative in their approach, with no high pressure tactics. Fox took a similar approach on a precious water heater service call, and I trust them to do the right thing.
Jose C and Jose S were our installers. They were fantastic. Worked hard, kind, and did a great job.
Healthcare Centerline
a month ago
I have a fantastic experience with Richard Cannon. He came to do the AC system configuration review/follow up after a new AC was installed. Richard did a great job, showed up on time, was professional and explained to me all I needed to know about the work he was doing. Thank you Richard for the great job. Thank you Matt Walker (Sales Rep) for arranging all these services. I highly recommend Fox Services and their technicians.
Richard was on time, explained all he did. Very good technison. Decided to extend our service agreement for another year.
Forest Sims was our tech who installed a new hvac system in our home. He and his coworker were very courteous and knowledgeable. Well done!!!
Brandon Redden
a month ago
The field service tech Angel that came out to replace my A/C was professional and kept me updated on the progress the whole time. I'm very satisfied with the work done.
Mr. John Price was punctual, professional, courteous, and very informative with the repairs and by making recommendations of what is needed to ensure no future issues of this nature.
John was super efficient! He identified the problem and proposed a solution in 5 minutes. He then completed an electrical inspection of our home. Also, gave me some tips for maintenance.
Forest and Ben replaced our whole hvac system. They were very professional, on time, cleaned everything up when they were done and we are glad to have an amazing system again.
Installers were courteous and answered questions. Cleaned up work area. Explained how the new thermostat worked.
William Carlson
a week ago
Fox's electrician Robb was superb. Prompt, communicative, friendly, efficient, effective. A good experience all around.
Jason Porter
3 months ago
Fox services just installed a new Generac whole home generator. Installation went smoothly over two days. Even ran power through our tight attic space to avoid routing outside the house! Specials thanks to Jeff Martin & Dominic Neri for their thoroughness and professionalism! Happy to have my house protected for the next snowpacoplyse/Arborgeddon.
HVAC inspection for real estate transaction. Obediah was courteous, professional and thorough. He went the extra mile to determine all possible solutions for a faulty HVAC. Thank you!
Installed air conditioning system. Big job and they worked very hard and were very professional. Both Levi and Glass were very professional and attentive.
New AC installed arrived on time, and completed the install sooner than we expected. Appreciate the good service provided by installers Javi and Ernesto.
Clayton Wernli was great. He constantly communicated with me and provided very reasonable options for our repairs.
Mary Menoskey
2 weeks ago
Pedro Trejo and Rafael Granados worked diligently all day to install a hot water heater. They arrived timely and made sure an unexpected issue was taken care of before they left.
Crystal Scherer
a week ago
Clay did a great job explaining the process every step of the way and I am really confident in the quality of the work he did.
The technician was very knowledgeable, professional, and offered great tips. He helped me understand the electrical problems I had and what it would take to fix them. He gave me several options. I really appreciated his help.
Porter Maddox
4 months ago
Kevin performed the annual checkup on our home natural gas heater and blower. He was professional, timely and very informative about his maintenance and observations. .
Steve Snodell
5 months ago
I have used Fox for A/C installation and repair in the past with fair prices and great results. But now I just received a A/C repair estimate for $5750 for a repair that should cost less than 1/3 of that! Not using them again.
Excellent. We always have good service from Fox and this was no exception. Richard and John were both professional and helpful. Explained everything. The Technicians are always great and personable. They came to do an annual check of our heating unit.
Sharon Charles
6 days ago
My technician Clayton did a great job installing my new patio fan. He is the ultimate professional and went over and above to make this happen.Thank you very much Clayton!
Enrique Atilano
3 days ago
Scott was very professional, explained the issue with my AC and promptly repaired it. He even added vinegar to drain pipe for me.
Richard and Sharon Berry
a month ago
John Price was professional and nice. He worked around any situation he encountered. I would definitely use Fox again and request John.
Fox technician removed an old bathroom vanity light fixture and installed an upgraded fixture. Communications on time of arrival were great. Technician was friendly, knowledgable, fast. Did a perfect job and cleared away all trash. I would highly recommend Fox Service to anyone!
Carol Scales
9 months ago
My experience with fox is always an excellent one. Darren Sullivan is my go to guy. He has been servicing my AC and heater for at least three years. He is very professional, informative, timely, personable and kind. I will wait until he is available to service my products. He is the best. If I had the opportunity, not only would I buy him lunch but dinner as well. He is extraordinary human being.
Our downstairs AC stopped blowing cold air earlier in the day, so we called Fox. They were able to have a technician come out same day to inspect and troubleshoot the issue. The issue was a capacitor failure so they were able to fix the issue within a few minutes. The technician was friendly, courteous, and knowledgeable, something I appreciate anytime a company is in our home for maintenance or repairs. They gave us a 5 year parts and labor warranty at no extra charge. We’ve used Fox in the past at our last home for HVAC System replacement and plumbing repair, and had a quality technician and customer service experience. We will most certainly use Fox for any other issues that we may have in the future that they are able to service.
Steve Klabnik
7 months ago
Sam was a fantastic tech! There’s not a lot of details to say: my air conditioning wasn’t working, he came by, did his job, and now it’s working properly! Not much more you can ask for from a repair service. Will absolutely be using this service again in the future if I have any other problems.
I recently had my air conditioner replaced, and I couldn’t be happier about the service provided by Fox. My initial call to installation was only 48 hours. (I knew it had been dying and had already gotten some prices from other places, so I knew I could skip that step because theirs were in line with other places. It was also 17 years old so I knew I wanted a completely new system, although they did give me the option of replacing the parts that were broken.)There were a few minor hiccups and the way they were handled was outstanding:1) The finance offer I received was different from what I was initially offered, but a quick phone call to Joe Caneiro got it fixed within minutes.2) Glass and Forrest did an excellent job on the install. They were professional, but also very friendly (and given that they were working in my attic on a 100+ degree day, that was impressive), even when they were finished and went to turn everything on… and nothing happened. But they were able to fix the faulty wiring and get it working, with a pleasant attitude the entire time.Fox even called a few days later to schedule someone to come out and double check everything. I have been cool and comfortable for over a week now!And the best part: the guy who came out originally said he thought there was some additional work that needed to be done on the ducts. The guys who did the install said it was actually fine, so I wasn’t charged for unnecessary work.
Raymond Devreugd
2 weeks ago
Water Heater failed under warranty. Fox was great. Technicians made time to replace the unit today. It all was a pleasant experience considering what needed to be done. I would recommend their expertise and attention to our need.
Ralph & Pedro were easy to work with. Will use Fox again.
Ray
Kevin of Fox Service is a true professional in his work. He performed the annual check of my home's gas furnace in a manner that did not disrupt my day in any way. He phoned ahead, arrived exactly on time, and knew where everything was located. He was one of the gentlemen that installed the furnace a few years ago. He concisely explained the results of all of his tests. He is a helpful and friendly person far beyond the norm.
Our first experience was their technician troubleshooting our power outage. He did an exceptional job! This time they technician changed out our smoke alarm batteries and some light bulbs. Also a very professional job.
Ryan was awesome! He was very responsive, communicated with me regarding when he was on the way and provided very thorough service. I will definitely reach back out to Fox for any plumbing issues I may encounter in the future.
Michael McCarty
6 months ago
Nick performed our fall heater checkup. He was very professional and personable. We have used Fox for many years and would highly recommend the company for service and new heater/air conditioning installation.
Over the last 2 years we have had Fox Service Company replace 3 HVAC systems and none of them have functioned properly. A total of 6 visit from 6 different technicians. Finally demanded a supervisor (Darren) come out to inspect everything.The supervisor was embarrassed by what he found. One of my units was set up for natural gas versus propane. The second unit had a blown capacitor which the other 6 technicians couldn’t figure out. The third unit was the completely wrong system, missing a wire and had to be replaced. The 6 other technicians couldn’t figure this out?It is really frustrating when you tell the 6 technicians that something isn’t working properly and they look at you like you’re crazy or don’t know what you’re talking about.I guess this is what happens when you are not locally owned anymore. Fox is now owned by a big HVAC company out of Florida that is expanding rapidly. It’s all about shareholder profits.Honestly I think the supervisor (Darren) is the best person at Fox! He is very thorough, follows up and knows his stuff since he has been in the industry quite awhile! That man deserves a raise!!!They still need to come back an make sure it operates in cold weather but crickets from FOX.
Michelle Huang
8 months ago
We needed 2 HVAC units maintained/cleaned and Scott came out and helped with the routine checks and found that we may have a potential leak with one of the units. He thoroughly explained the pricing on everything and laid out all of our options. We went with just refilling the coolant knowing that we may just replace the entire unit in a few years anyway.Overall great service from the team and I would recommend them! I know I’ll be using them again for any maintenance needs :)
Reagan Simpson
2 months ago
Great job as usual in inspecting air conditioning system and then giving tips on how to clean permanent filter. This company provides great service.
Tech came out to repair electrical light switch , did an awesome job. Technician name John Price
Jeff is very knowledgeable and professional. He also has a pleasant personality. His work is excellent.
Abdul was on time and professional in every aspect. Explained what was wrong and answered any questions I had. Definitely recommend for any HVAC needs!
Charles Hadley
9 months ago
Our A/C unit stopped working. Fox Service responded quickly and fixed the issue. It was at 10:00 at night and they responded as if it was 9:00 in the morning! Richard was kind, thorough and professional. My Comfort Club Maintenance Plan was well worth it! Thank you Fox Service and Richard. Job well done!
Dominic Nero did a fantastic job on the 12 month generator maintenance. I’ve worked with him before and have been impressed by Domonic in the past and today. Thank you for sending him.
Carla Jenkins
2 months ago
From the initial phone call to set up appointment all they way through the repair process I had an EXCELLENT experience. My plumbers, Stephen Smith and Romario Lopez were very professional, courteous and did a great job replacing my water pressure valve, I have used Fox Service Comoany for HVAC and plumbing service and I have been completely satisfied each and every time
Kathy Sylvie
8 months ago
I needed several small electrical repairs and am quite pleased with the work our electrician (Jeff) did . He was on time and very professional, explaining everything that needed to be done. I also appreciate that he caught my dog who was trying to make a sneak escape! We have used Fox Service for years and will continue to do so- we have always been very pleased!
Rosemont at Oak Valley
6 months ago
Thank Robert Lee with Fox AC. We appreciate your dispatchers, especially John W who seems to always know EXACTLY how to write a ticket. We appreciate Robert F who always seems to understand EXACTLY where the individual apartments are each time he comes. We also want to give a shout out to other techs that have rocked and been timely on our emergencies: John M, Alex M, Juan C P, Jaiden, Nick, Obi, Richard, Julius, Angel, Joe, Jorge, Levi, Scott B, Jose, Kevin, Sam and we can’t forget Luis who helps to keep us all connected. You guys are all great! Keep up the Great Work! TB
sam from fox service came to check on my heating system maintenance. He not only checked CO level, and checked my filter. He explained how LPG based heating system works, assure me that all good.
I had Fox install an interlock switch on my house for future encounters with power outages. Will we ever experience a power outage like we did for that week in Texas again? Doubtful, but I'd rather be prepared. While communication wasn't necessarily the greatest with scheduling or updates, when it actually came time to have the install done, the technician who did that work was beyond professional and communicated every step of the way what needed to be done. He included his card and while the process of install didn't take long, he spent time afterwards describing what he did, the importance of certain things such as surge protectors and using the interlock switch as well as information relevant to the work. It was quality work that stands out and I would for sure recommend them (as I already have to some) to others. I will edit this post later once I find the gentleman's name who did the install as he deserves the recognition for his work and his attitude.(EDIT.....the technician who came out to do my install was Robert Crandall. Once again, great guy who enjoys his job and a good asset to the team. The timing of everything worked out as I had to use generator back up last night to power the house until we got power back, but it was convenient to have. Thanks again and please give this guy some recognition and request him for your local jobs)
Jeremy and Romario provided high quality work and stuck with the job until everything was done perfectly! Pleasant and professional from start to finish.
Paul Drachenberg
8 months ago
Cannot recommend Fox Service Company enough, especially our technician Scott B. Not only was he prompt and professional, but thorough as well. Our AC unit quit working and Scott was very thorough in diagnosing the issue, explaining what needed to be done, and then promptly fixing it.For anyone who has had their AC unit quit during a Texas August, you know how thankful we are that he was able to get our unit fixed and cooling again.Definitely recommend Fox to anyone who asks and would certainly recommend requesting Scott as your technician because he is certainly knowledgeable and provides great service.We will be using them in the future for any of our HVAC needs.
I received an email this morning generated by our HVAC system alerting me of a problem (Shutdown Error Code 196). I called Fox Service and within 3 hours Service Tech Robert came to check it out.Robert was very professional, thorough and communicative. As it turned out it was a clogged condensate line that had stopped up after the weather had cooled off and the A/C stopped running. It was a small problem we caught early before it became a big problem. And, since we have a service contract with Fox, there was no charge. Thank you Robert!
We have had three of your finest exemplary employee's. Jason and Shawn did very high quality plumbing repair and upgrades. John came to our home to do circuit breaker repair and upgrade. All were very courteous and professional. We will certainly use Fox Service Company in the future, and highly recommend you. Thank you for your great service. Joseph Stark
Linda Kearney
4 months ago
Engineer arrived on time. This was a service checkup on my air-conditioning unit. The engineer was thorough, did all the checks, replaced the filter, cleaned the pipes, checked the connections, endured everything was running as efficiently as possible. This gave me lots of confidence that my unit would work well for the remainder of this winter.
Alton Stephens
6 months ago
The two gentlemen came and did a winter check up for our heating system. I was extremely satisfied with what they were doing, and their explanation was great. I am impressed with the service, and intend to use Fox for my AC/Heating and electrical needs.
Shaun Perkins
6 months ago
I’ve had an appointment scheduled for over two weeks for a plumber to look at my water heater. I get a voicemail the day of the saying they had no availability to see me that day. I call them back to hear that they don’t know why my appointment was cancelled, but that I’m rescheduled for the following day. I call them the next morning to verify that they are coming and I’m assured that I’m on the board and that a technical will reach out to me. I then get a call about 1:30 pm from a person saying that I’m not on their schedule and no one is coming. She then proceeded to say that she doesn’t know who I’ve been talking to, but they are booked until December. Two different employees had confirmed my second appointment after they flaked on my initial one. Folks, do not trust what this company tells you! They do not keep their commitments, nor is anyone competent working in the scheduling department.
Kevin J. Did a great job and thoroughly answered questions and explained the repair to our HVAC.
Darren at Fox Service is the best! Very conscientious and thorough. I would not use another company because people like Darren work there.
rebecca trevino
5 months ago
The technician was helpful, resolved my problem, and extremely polite. His service was worthy of a recognition by buying and you should treat him to lunch.
Danielle Holub
9 months ago
John Price was our electrician and he did an amazing job! Figured out the issue to our breaker problem quickly and was able to install a new plug under our sink that was needed. I highly recommend this company. They were quick, efficient and professional.
I had my A/C die. Precision came and put in coolant for it to blow cold air. It leaked out in a few days. They credited me for the service call to get a new system. Installers Glass and Forrest showed up on a Saturday, spent a long time to custom fit the new a/c system, including disassembling the coils to get it to all into the closet. They professionally answered my constant questions with a smile. I was very surprised two people could do all that work and cleaned up afterwards. They removed the old system and installed the whole system in one trip. I had cold air in one day.
Sam efe was courteous while doing my AC servicing .
He was on time and professional to deal with
Brian Williams
8 months ago
We are having pocket doors installed and realized we had electrical stuff that needed to be moved. John was awesome, he handled multiple issues in one visit. Estimates were accurate, and he cleaned up all the mess afterwards.
The electrician is so knowledgeable and professional, I never worry about the quality of the work. I own a Remodeling Company and have had used many electrical companies in the past So glad I found this company; they are professional and concerned from the time I call to make an appointment to the follow up and the actual work. Great company-Dominique is very knowledgeable and can figure out exactly what is needed and the issues. Timothy Hires the Supervisor is very easy to contact and schedule for work I need. He also explains the options for easier decision making 5 Stars
I think that the electricians at Fox can probably handle straight forward common fixture replacement but in my experience they do not have the knowledge or experience to troubleshoot less common fixtures or make repairs/ fixing wiring instead of replacing the everything.
Michael's Hummer
3 months ago
Just the typical reliable friendly service. Checked my HVAC today. All working fine. Just very happy. Know I can always trust them.
Glass and George replaced my HVAC system. Excellent work. 5 stars
Andrea Mosier
2 weeks ago
Obadiah Lesley explained everything that was done to fix the unit on one side & the maintenance that was done on the other side. He certainly is more than worthy of lunch! He was very responsive to all my questions and concerns. Thank you Obadiah.
Nanci Kerlin
4 months ago
I discovered a leak in my front yard. I contacted Fox and they sent someone out on New Year's Day. Jeremey was very professional and kept informed. I will definitely recommend and use again.
Cindy Adzuki Chang
5 months ago
John P. was fantastic! He was able to assess and fix my electrical.circuit swiftly. I found him courteous and pleasant to converse with. I appreciate that he would explain what was going on.
Glennie Burgess
11 months ago
Glass & Forest installed our new a/c unit. They were courteous, efficient and finished the job in a timely manner. Glass checked with us if there was an issue, so we always knew the status of the installation. They were great. We value Fox Service’s professional technicians.
Steve Burger
6 months ago
Great experience. The electrician was courteous, professional and on time. Work was great quality and followed specs from cabinet installer perfectly.
Alan Thompson
8 months ago
My ac was blowing hot. The technician arrived on time did very thorough review and testing (even though he was attacked by ants) of my system and even though it turned out my compressor was bad the technician offered advice and suggestions on replacement of compressor. He was polite helpful and professional. I'm sorry I don't remember his name but he was a excellent ambassador for Fox Service Company. Thanks I'll use Fox again. Alan
albert gonzales
4 months ago
Darren was prompt and kept me updated every step of the way. Made some adjustments to my heat pump that will now make it work better and more efficient
Fox electric continues to provide excellent skills and services every time I hire them for a project. I always request Robb. He’s absolutely great!
William Martello
7 months ago
Obee, the Fox Service technician, was excellent in checking our HVAC system for the coming winter season, as well as with keeping us informed regarding his service. His work is superb and we will continue to use him and Fox Service Company in the future.
Michelle Banks
5 months ago
Electrician John P. was AWESOME! He was friendly and he performed an electrical system inspection and advised on repairs. Plus, he installed my new favorite light fixture. Merry Christmas!
Nathaniel Hesse
2 weeks ago
I now use Fox for all maintenance on my home, and they are great every time. This time we had Darren inspect and do general maintenance on our HVAC system, and he was both professional and thorough, I’ll be asking for him by name for our next service. Thanks!
05/22/2923. Another great job by Robert Fichter. He replaced the attic solar fan motor in no time at all. Now he is an expert on those fans. Thanks for all of Robert's and Fox services support and service. U guys Rock!!05/01/2023. Great job by Robert Fichter on figuring out why my solar attic fan was not working. Great customer service and very pleasant to talk with. He is a professional asset to Fox services. Thanks.02/22/2021 thanks to a terrible winter storm we had water pipes break. Fox team arrived as fast as they could. Steve arrived to take care of the pipes and get the water back online. Fox team has always provided outstanding support and service. We will continue using Fox Services for all our home maintenance needs. Thanks Team!!In April 2017, Cody arrived to ensure our A/C was working properly. He was the most professional service tech that we have ever encountered. He explained every detail and provided us with valuable information regarding our system and ways to improve its efficiency. Great job Cody.08/09/2002Scott Bandy arrived to complete a full check on my AC system. Scott was very professional and provided all the info I needed regarding the system. I have been with Fox Services for years and they always provide top notch service. Thanks team.
Manuel Gonzalez and his partner from Fox replaced the coils on my air conditioning unit. They were a pleasure to work with.
May 6, 2023: This is an update from my review from last year in June. The service technician Robert Fichter is one of the hardest working people I know. He has serviced this unit before, and, I hope when the time comes, he'll be the one to do it again. He is quick, thorough, and knowledgeable, having been in the business for 18 years. Fox Service has installed and maintained both my original unit and this one. Mr. Fichter well serves the company. He is a credit to them and their reputation.June 1, 2022: Adding to my review of last year, today's service was up toi the standards I've come to expect from Fox. This was a routine maintenance inspection (which I highly recommend). I get this twice a year to prevent occasional minor problems from becoming major ones. My technician, Scott, lives up to the reputation that Fox has built over the years. He was friendly, polite, respectful and thorough in his inspection. He is an asset to the company. I have used and trust Fox Service Company since 1995. They have never disappointed.My 18-year-old HVAC system died last Wednesday. Fox had been servicing it ever since they installed it. Their professionalism, quality of service, friendliness, and efficiency are the reason I kept them as my service. I being a 77-year-old senior, needed my system repaired. Fox dispatched Darren, who offered to do another piecemeal fix or replace the system. I was given the option and chose to replace it. The only problem was that they couldn't do the install until Saturday. Darren contacted Cary and together they came up with a plan to keep me cool until Sat. To my mind, that is superior customer service. But, I have always enjoyed great service from Fox. I always subscribe to their annual inspection plan which helps me keep the system running at its best and offers a discount. The two installers, Bryant and Juan were awesome. They were friendly, fast, knowledgeable, and efficient, completing the job in about 5 hours. They would be welcome here anytime. I am very pleased with the whole experience, and highly recommend Fox and their entire team. Mariah, the admin lady whom I contacted was, likewise, cheerful, considerate, and kind. A real asset to the Fox service organization. I make this recommendation freely, without fear or favor.
daniel melendez
5 months ago
Stephen from Fox service was great. He was on time and worked quickly with high quality of service. He was also very informative and answered all of my questions.
Dominic Neri, Electrical Service Technician, did the annual service on Generac standby generator on 10/26/2022. This service included oil & filter change, air filter change, new spark plugs and overall cleaning of the generator unit plus a 10 minute run of the generator to ensure it was operating properly. Dominic took the time to answer my questions regarding the operation of the generator. Dominic performed an excellent maintenance service and I will definitely continue using the service.
Mitchell Johnson
4 months ago
Rob and Dominic handled the generator installation very very professionally and timely. Would always recommend these guys to do another job for me.
Jennifer Chambers
8 months ago
It was an all together great experience for a big project to replace my AC unit. Glass and Forrest were super friendly, on time, and did a great job with the complicated installation. They were very understanding and kind with my dog who felt the need to “help” them with their work. After they were done they cleaned up their workspace like nothing had even happened.
The two technicians came early, worked fast and efficient and were friendly and professional in inspecting and cleaning my mother’s furnace.
Front start to finish, we were very pleased with Robb our technician!! Very thorough and knowledgeable in all aspects of his profession, we will definitely call again!! Thank you!!!
John was great! Very polite and thorough. Would ask for him in the future.
Lindsay Stevens
3 weeks ago
Scott Bandy came out the same day, was very knowledgeable, and got the job done! So happy!
The technicians arrived promptly and were prepared to start working. They explained the process, made the necessary installations, and cleaned up the debris. We are very happy with the service and will certainly continue to rely on Fox and recommend them.
Great service, Wayland Thompson did a great job, and answered all my questions (and more). Professional, responsive, on time, great communication. I am very happy with this service!
Katherine Staples
2 months ago
The Fox technicians (courteous and expert) did a fine job of inspecting my aircon system. I feel reassured that it will manage to see me through another Texas summer.
Dean Pickard
6 months ago
All the people you deal with at fox are incredibly helpful and more importantly honest! Fox was able to fix my broken AC the next day. I had previously been working with another company and they were dragging their feet and taking 2 weeks to fix the ac!! Fox is our first call from now on. Thank you John and Richard!!!!
Yes, Juan and Ernesto deserve lunch, supper and breakfast! They are why I have been a Fox customer since 1985. Thanks to their hard work our AC is up and running.
Lewis Thompson
a month ago
HVAC Installation. Glass and his crew did an excellent job installing two new 3 ton systems.
Diana Peyton
5 months ago
Dominic was professional, personable, and he instilled trust in your company. I would welcome him back if I was to need an electrician.
Installation of new H/vac system was done by Manny and Francisco. They were very professional and knowledgeable. Thank you for your hard work. YES, they should have lunch, compliments of their employer!
Robb Jamison
2 months ago
Fox did a fabulous job installing our new ac/heater! Courteous staff and definitely know what they are doing ❤️
The technician, Byron, was great. He was friendly, did a great job, and was very informative. I would recommend him to anyone for service.
Had them to fix my breakers and they persuaded me into buying a surge protector, claiming it will protect my appliances. Guess what my ac went down and now my stove isn’t working. Terrible!
Fox Service Company is top notch! Our water heater went full dumb and water was leaking from the attic onto the floor. We were worried the ceiling would cave in without an emergency technician coming out. When no one else would take a call at 10PM on a stormy night, Stephen came to the rescue. He came back the next day to finish up the job and to make sure we were safe and satisfied. For punctual service, reasonable prices, and a company that truly cares - Call the Fox.
Robert was knowledgeable and professional, answered all of my questions and left me with the knowledge that the electrical work was done correctly.
Jeff was great! Pleasant and professional. He did lots more than I expected.
Jeanne Viau Rodda
2 weeks ago
Made sure the job was done properly despite the late hour on a Saturday. Great attitude and service.
They put in two new 2 HVACsystems.
Professional on time and I'm pleased.
Brettne Shootman
9 months ago
Ryan did a great job of helping us solve the leak issues we were having with our showers. We live in a condo and there were some hoops to jump through with our building but he did so and handled the job expertly. Plus he gave me advice on how to handle some issues on my own in the future. Will definitely call Fox again.
Julie Bentley
5 months ago
John came and moved 2 outlets. He ensured that the sockets were in the right place for the appliances. He left the area cleaner than when he got here.
Nicki Scanish-Paine
2 months ago
Jeff Martin was great—on time, reasonable price, thorough inspection, and honest. We’ll call him/Fox for any future needs!
John Preston did a great job of rebuilding the electric panel! He was dedicated, communicative, and put in a long hours.
Sharon Herring
a week ago
A/C drain patially clogged,cleared drain, renewed comfort club membership. Great job very friendly.
Great technician, Dominic, arrived on time and was very knowledgeable. Had a short in my septic pump that I wanted to verify before calling the septic company out to replace it. Dominic verified the issue immediately and also switched out a breaker for me. (I had the breaker.). Took the time to explain everything to me in a manner I could easily understand. It’s nice to feel that I received great value for the money I spent. Always a pleasure with Fox. I’ve used them exclusively for numerous issues with my old house and am never disappointed. Thanks Dominic and thanks Fox!!!
Barbara Carpenter
7 months ago
Fox Service Co. is the only company I will use for my Navien tankless water heaters. They are certified and have saved my systems from failure a number of times. Fox personnel are smart, kind, and efficient. Today, a small gasket was failing on one Navien and the service rep called all over town to find a replacement part and drove many miles to pick up the small part we needed so we were not inconvenienced with half of our house being without water.
Very professional and pleasant. He deserves a lunch!! 5 stars for Fox Service
Waylon checked a/c control on wall
Julia Leyva
11 months ago
Called these guys out because the previous owners of our house had them install our HVAC. Our air conditioner was acting a little weird, which is why we called, I was told the system was shot and needed to be fully replaced. I asked what the ballpark cost would be and was told a sales rep had to come out. I in sales so I understand but when the guy came out, he told me nearly zero information and quoted me $16,000 for a new system. I consulted multiple other pros and they all said that was quite high. I had another technician from a different company come out to do a diagnostic and he tells me there was absolutely nothing wrong with our system, pressed one button on our thermostat and it was up and running with no problem. Fox seems a little fishy to me!
Karen Signorino
6 months ago
Dominic was great at trouble shooting our electrical problem, fixing 1/2 of it on the same day and returning to finalize the temporary fix and provide us with a cost to repair correctly. Very knowledgeable - he did great work!
Patricia Rivera
9 months ago
We decided not to use Fox Services to replace the capacitor in our 5 year old unit- the part was under warranty and the labor was priced at $301. I felt that price was too high for a $40 part and a 30 mins install (per their technicians timeline). When I told Sam Efe, the technician that came that we would not be doing business with him, he became upset. Then he told me- “I did not have to pay him $301, but I did have to pay him $49 for the service fee.” I mentioned that we had a maintenance service and that I didn’t think I had to pay that. He insisted that I did and became more upset. I then called Fox Services and explained to customer service what was happening. The young lady on the other line was very helpful and mentioned that I was correct- I did not owe a service fee. She mentioned she would stay on the line so that I could let the technician know. I proceeded to tell him that I was on the phone with Fox and that they looked up my account and I did not have to pay the service fee. He began to argue with me, I let him speak to customer service he then began to argue with her and became more aggressive. When the rep told him for 3rd time I did not have to pay- he shoved the phone back at me and was very aggressive. I have to say that this visit left me very nervous and uncomfortable, I was actually scared and just wanted the technician to leave. My daughters were present at the time and observed what happened. With my oldest daughter saying- mom, I honestly thought he was going to throw the phone down or hit you. The customer service rep apologized for the incident- I asked her to notate the account and to make sure that this person did not return to service anything at our house. We will not be calling Fox Services in the future for any repairs. It was an extremely unpleasant visit.
Jane Lippmann
6 months ago
Dominic Neri has made many electrical repairs in my home. Yesterday he and Robb Jamison replaced the hazardous braker box that I'd had for many, many years. They worked non-stop from 7:50 am until very late in the afternoon. They did a fabulous job, and I couldn't be more pleased with the repairs Dominic has done the past few months. Dominic never left the house dirty after working in my home, and everything was spotless when they left yesterday. I give them both 5 stars and would give them more if I could.
Vivian Knobloch
11 months ago
My 22 yr old unit was ready to be replaced, went out on me twice during our triple digit weather! Tech Glass & his partner came here at 8 a.m. & were done by 1:30, was impressed & so happy to get this done. I really appreciate the great job done on replacing the entire system & their good attitude while working.
Glass and Forrest replaced our HVAC system and did an amazing job! They were on time, polite, efficient, and friendly. We are very pleased with the experience we had with both of them and would recommend Fox and these two for any of the services offered!
Jannis Hegenwald
11 months ago
Our 25 year old AC went out during one of the hottest weeks in Texas history and Fox Service came through for us, installing a new HVAC system the next day.Glass and Forrest were on time, communicated well, and got the job done way quicker than we expected. They worked quietly, were careful in our small hallway, and cleaned up after themselves.10/10, highly recommend Fox Service and Glass and Forrest!
Stephanie Taylor
2 weeks ago
This company jumped through hoops for me today. I can’t say enough good things about Kevin… I’ll never use another HVAC company again.
My ac stopped blowing cold air on Saturday evening. Great communication. They called back within an hour or two of a message I left on Saturday evening. Got an appointment on Monday at 4-6pm came early around 2:30. Texted before showing up. I wasn't home but my roommate let Obie in. Quickly diagnosed my issue and had the part replaced before I got home. He even moved some scaffolding I had in front on the inside unit. Sorry and thank you for that! Obie did a great job. Very happy with this service. Will call again next time I have issues.
Megan Seaholm
9 months ago
My AC was shut down during recent electrical storm. I called Fox. Someone came to diagnose problem. Then, next day got needed new part and installed. Wayland was wonderful.Polite and professional. He did great work ASAP. Thanks!
John Price did an excellent job fixing the wiring in our kitchen. Thank u!
Tina Villegas
6 months ago
Rafael Granados and his assistant were the best plumbers ever. Definitely would call Fox Service again. We highly recommend Fox Service.
Alejandro Garcia
8 months ago
Robb was very professional from beginning to end. We had a breaker that kept tripping in our house and he walked me through the test process. The whole experience was very streamlined and once the problem was found it took no time to fix up. Would highly recommend Fox service!
Fox Service Company in Austin replaced our 16 year old heater/air conditioner unit which Fox had installed all those years ago and which has been wonderful! Matt, Obe, Glass and Forest were all incredibly wonderful to work with and very efficient and Matt was not at all pushy regarding what to buy and all were very customer friendly with installation and questions. EVERYONE at Fox that we ever talk with is ALWAYS very friendly, helpful, empathetic and responsive!
We had Robb come to do electrical work. He is the absolutely best electrician we’ve ever had for this old 1938 house ! Very professional, personable and totally knowledgeable! He gets the job done perfectly. We will always use Fox and Robb!
Celena Marsters
9 months ago
Bradley let me observe and ask questions about every step of his diagnostic process when my AC stopped working. He was very friendly and informative. l felt comfortable with him in my home, learned a lot about AC units, and now have working AC so it’s a 10/10 from me.
Elizabeth A. Jarvis
11 months ago
I only work with Fox because of their outstanding customer service, competitive pricing and quick response time. The technician Kevin was friendly and professional without overselling me on services I didn’t need. Once we determined a new unit was needed Chris, from Fox, contacted me within about an hour and was on-site same day. They priced compared options, answered all my questions and went above and beyond. Best HVAC company in Texas - Always call Fox first!
Linda Hatcher
9 months ago
I usually don't write reviews but this electric outlet service call deserves it! Dominic was on time, very polite, very helpful, took time to show me exactly what he did to solve the problem and very professional. I definitely recommend Fox Service buy him lunch. I am grateful to find a company with professional response and the service person is not in a hurry to return home to watch sports on TV.
Judy Schlumbrecht
4 months ago
Byron was extremely professional, friendly and prompt. We are always pleased with Fox Services.
Nina Falgout Sterrett
8 months ago
My AC wasn't working, and the HVAC technician, from another company, diagnosed an electrical issue. It was hard just to find an electricain available the same day, but Fox had availability within hours. Jeff M. came out and completed the repair. Professional, timely and friendly service. I'm super grateful, and the house is cooling again!
Richard Sim
10 months ago
My experience with them demonstrates that their professionalism and rapid service is worth the 5/5 stars that I am giving them. Fox Service Company was one of the only companies in Austin that have HVAC technicians licensed to work on liquid-cooled HVAC systems. They were the only ones able to service my condo! The HVAC system to my condo was broken and unable to communicate with the downstairs unit, so there was air, but not cold air. Unfortunately, one of the technicians Fox sent out today blew out the transformer to my HVAC system. The blower was operating well until it suddenly shut-off when the transformer broke while the technician was messing around with some wires inside. At this point, the technician surprised me with a $500 take-it-or-leave-it purchase of another transformer for this newly created issue. I did not follow through with the purchase and their technician refused to do anything else with my HVAC system, leaving me dead in the water with this new issue and my previous issue. He did not change the wires back and when I asked what wires were changed, his only response was an abrasive many wires were changed before leaving. It was an extremely distressing situation that I would not like to repeat again.Afterwards, Robert and Scott provided me with exceptional service that was above and beyond what I needed. After the incident, I spoke to their HVAC manager Robert about the situation and he reassured me that my issues would be resolved in a timely manner. He set up another same-day appointment for a different technician (Scott) to fix the situation. Scott came over a few hours later to install a new transformer and fuse to prevent a situation like this from happening again. He did a phenomenal job making sure that all of the wires were done correctly this time. After 20-30 minutes, he resolved the issue and fixed my HVAC system; I was finally able to feel the refreshing breeze in my apartment again. Even after the nasty experience that I had with the previous technician that Fox sent, I felt at ease with Robert and Scott on my side. I could certainly recommend Fox Service company for any of your HVAC issues.Your concerns will be heard.Your needs will be met.With remarkable people like Robert and Scott, you can be reassured that Fox Service Company will come through. If you set-up an appointment with the company, I recommend asking for Scott to come by to help!
Elizabeth Guenthner
4 months ago
Great technicians! Comfort club maintenance on all appliances. These guys were awesome! Buy them lunch
Terry Barner
6 months ago
My heat pump was showing an error code. Richard arrived on time and diagnosed the problem. Although additional parts are going to have to ordered, he was very accommodating in setting up the follow up appointment.
Jan Beechinor
7 months ago
HVAC Installation-ResidentialInstall crew (Glass and Levi) were on time and ready to go at designated time (8:00 a.m.). Communicated clearly what would occur, had rebate form ready for completion. Glass and Levi worked as a team and completed the install without any issues. Answered question about unit’s performance, filter changes, etc. and cleaned job site. Both Glass and Levi were personable, proficient and the type of employees and service we associate with Fox.
Fox Service was responsive in meeting my request for electrical service. The electrician who responded was courteous, polite and extremely knowledgeable. Problem was diagnosed and repaired with a very fair price. Thank you for your help. They check all the boxes you need.
Brian Beaulieu
10 months ago
Called Fox services for electric services that were needed before selling our house. Jeff Martin showed up same day and provided stellar service. He explained what was needed which gave me the confidence that he was the right person for the job. Jeff performed quality work and more importantly he was honest. I will be using Jeff for future electrical work.
Bryan was so helpful. He did a great job and communicated when he planned to show up. Buy him lunch!
Debbie Havron
3 months ago
Thank you again to the folks from Fox. I have been a customer for several years now and relied on them more than once. The person taking my call was so friendly and helpful even though they must have had many calls from concerned customers. I had an emergency and a technician came the same day. He was able to identify a hazardous situation related to a down power line on my roof ! Brandon answered all my questions and gave me advice what to do. (and NOT DO !) until the City can come out. I want to recognize Brandon as a professional and just the person I would want to be there in this situation. Thanks guys ?Debbie
Denzil Fernandes
11 months ago
Very prompt, professional and on-time. And very reasonable - more than SALT that I used last time. They had quoted $950 to replace a ceiling fan!!! These guys did it for less than a third of that and exactly in the time frame they had promised. I know I will definitely be using them again
electrical GFCI trace. Clayton was a pleasant and friendly technician and determined to find the problem.
Sanjoy Mondal
a month ago
They came and just *checked* the ACs as a part of tuneup but didn't do any maintenance service e.g. cleaning etc.
M. Schreffler
2 weeks ago
Fox consistently provides reliable and friendly service. This has been my “go-to” company for a number of years. Highly recommend. Many thanks to electrician, Jeff Martin.
The electrical outlet in my garage stopped working, I called Fox and they sent Dominic out the first Monday available. He was on time and quickly diagnosed the issue and fixed it at a reasonable cost. I would use them again for any electrical issues I have.
Saleem Assaf
11 months ago
Fox was able to schedule an AC tech for the NEXT DAY. He was not told we needed service on our apartment's mini split system, but did some basic maintenance. Since the system was draining well, but still not fully cooling, Fox scheduled an experienced mini-split technician for the day after. That 2nd tech got it right after checking the temperature differential and making sure the compressor was fully charged. The system cools better now - which is important during these 100-degree days.
Saul Padilla
9 months ago
Our technician Sam came on the same day we made the call. He was very quick to diagnose the issue with our leaking AC unit and got to work very quickly. He explained the repairs, their cost and was done in about an hour.
John is an analytical and very knowledgeable journeyman with a steady work approach. He answered my questions and gave alternative solutions to the electoral issues of my home with cost estimates enabling me to make the best informed decisions. Fox Service Company is professional, timely, and offers affordable work!
Cody Hubbard
10 months ago
AC went out in 100+ degree weather. The service techs were extremely punctual and straight-forward. The very next day an entire new system went in and the old was hauled out. The installers were polite and respected the home. Thank y'all very much!
Robb McKenzie
7 months ago
Very god customer service received from Obatin (sp). He performed my semiannual HVAC inspection in a very thorough and professional manner. He explained to me exactly what if did and what I did to do ( change my air filter in a couple months). I do like the service I receive from Fox!
Caitlin Roan
4 months ago
Chris, Bryant and the rest of the install team were great to work with. They made the process very easy and painless.
The A-team......Glass, Ernesto, Javier and George were at my house for 9 hours Wednesday installing 2 new AC units. My lot is very steep and they had to haul a 5 ton unit and a 3 ton unit...the old ones out and the new ones in. Kept their heads down and got it all done very satisfactorily.They all deserve a raise.....great representatives for the Company
Christine Aguilar
2 weeks ago
Efe was professional, courteous and thorough. I would definitely recommend Fox Service Company!
Francisco and his team did a big HVAC job on time, much appreciated.
Called Monday to book plumber for faucet repair/replacement, shower head repair/replacement, two toilet fixings replaced. Waited til Thursday afternoon and plumber comes but doesn't have necessary components to do the work. Why the hell did he come if he couldn't do the work. He should have rescheduled. Then he charges me a fee. Totally worthless, useless, unprofessional... totally disappointed with Fox. Twice a year, Fox maintains my heating/ac unit... that guy has equipment, supplies! I've booked electrician(s) ... that guy has equipment, supplies. Never again will I call Fox for a plumber. No lunch for him; Fox should reimburse my service fee and send me lunch and dessert!
Andrea Cleveland
8 months ago
Olin T. was knowledgeable and honest. He took the time to point out the issues and laid out a couple of routes with recommendations based on our needs. He was fast and efficient and showed me everything that was done to give me piece of mind it was all done properly.
Katie Parsons
2 weeks ago
We needed a clean out of our system and Kevin Johnson did a great job! Above and beyond!
Shawn was good and was not mad that I had it fix before he got there. He went thru the system and gave me a quote if it happened again and I could not get it going. He advise the spicket out side was just a water mark from the last fix. Keep sending that young man when I call he is a great asset to your company.Thank youKelly Roach
I was a little worried, hearing some pretty high estimates, after the plumber (Rafael) looked at our 40 year old shower faucet leak. I guess it is better to overestimate, but I almost balked.The hot water leak had caused the faucet handle to melt on the stem and if handled too roughly, it would have ended up with the water shut off in our house, until someone could crawl up into our attic to replace the valve from the back of the service.Over 2 days and a run to the plumbing parts store, Rafael used several different methods to eventually change out the leaking cartridge, in the hot water side and got us restored. For around $250, it could have been a whole lot worse!
John McCulloch
8 months ago
I can't say enough about the responsiveness of Fox in fixing our electrical problem this past Saturday. Overnight, half of our house lost power, in particular the circuits controlling the refrigerator and AC. I used a voltmeter to try to isolate the problem starting at the garage subpanel but obtained inconsistent results. In over my head on electrical issues, we contacted Fox. We were told by the Fox dispatcher that a tech would be there between noon and 6 PM. To our good fortune, Dominic(sp?) showed up before 10:30 AM. Much to our relief, Dominic quickly diagnosed the problem with one of two breakers at the main panel and replaced the failing breaker. Problem solved and for what I considered to be a very reasonable price for emergency work on the weekend!
Harley was very knowledgeable and personable. Did good work and explained everything thoroughly.
Mark Ferguson
a month ago
They installed a ceiling fan on a 20' ceiling. Extremely professional. Highly recommend them.
Michael was on time, and very helpful in analyzing my light issues and how to solve them. When a problem arose with installing the fixtures he cheerfully crawled around my attic to figure out and fix the problem.I have have used Fox for many years for many kinds of services. They have consistently been organized about setting up appointments. Their service people have explained what they are doing, and have done a professional job.I highly recommend them.
Abdul Wahedi did a good job inspecting our heater and was very pleasant to work with. Highly recommend him!
Installed replacement light fixtures, including 1 installation on a 20' ceiling. Did a great job.
I had a new AC unit installed and Glass & Forrest were the guys that showed up. They were early/on time & they brought their A game. These guys were professional, enthusiastic & considering the scope of the job, they were fast. I would have these guys back to do any other work that Fox Services provides. Great job guys!!
The Team at Fox Service did a great job for me some months ago. The HVAC system was under warranty and even though it's a system they don't rep any longer they worked on it until it was back in service and then trained us on it again. The techs are great to work with and management is very understanding especially Robert Lee the Servic3e Manager.I do have a service agreement and would suggest this.Phil
Jeff Martin did a fantastic job diagnosing and fixing the issues.
Gary Andrews
8 months ago
Fox PlumbingShowed up at 11:45 for a 8am - 12 slot. He arrived without a mask and when I asked him to wear a mask he claimed he did not have any! I gave him one to wear, at the time I thought that was a bit unproffesional. I deal with services all the time coming into my home and they ask if they want me to have them wear a mask. The job was simple. Replace six cartridges in the 3 bathroom showers/tub. He not have the cartridges that I specifically told the dispatcher that I needed when I booked the appointment 4 days before (Moen 1224). Said he would be right back and took 2 hours to be right back. Tried to remove the water cover for the shutoff with a screw driver so I came out to show him how to use a plumbing key to pull the spring loaded plug back. Spent 5 minutes per cartridge to replace and never bothered to recaulk the cover plates. Charged me $220 per cartridge. I thik that is illegal for 5 minutes of labor per cartridge. (By the way, when I placed the call for service, they could not provide me with an estimate even though on the Fox website it states free estimates. I had to leave for a Dr. appointment and he was still working when I left. My wife took care of payment. When he left, he sarcastically (according to my wife) asked if she wanted the mask back and began to tell her that they really were not needed. VERY UNPROFESSIONAL even to show up without a mask besides giving your opinion. All in all a very bad experience and an outrageous bill for $1300 for changing 6 cartridges and spending about 30 minutes tops doing it. My days of dealing with Fox have ended.
Kevin did an outstanding job on my heater six month checkup.
Even went up in the attic to make sure there were no problems.
YES, lunch for sure.
Sam Efe serviced our A/C unit and did a very good and timely job. Also he renewed our Comfort Club agreement.
Charles Couchman
5 months ago
Called Fox for an electrical repair. Robb was great--thorough and he figured it out. Also a pleasure to work with. Would call again.
Dayna Salter
3 months ago
Clay checked out our two 18 month old Generac generators which we are planning to put on their maintenance plan.
Diane Coleman
a month ago
Obediah performed my spring a/c maintenance and I’m very satisfied
For certain buy him lunch!! Diane
Sean Bukowski
3 weeks ago
Robert was here quickly and got the A/C back running. Appreciated his work and professionalism.
Mark Shaffer
8 months ago
My 16 year old tankless water heater stopped working. Jeremy was assigned to come out and diagnose the issue and suggest courses of action. He was punctual and quickly found the issue in the computer board. He showed me the problem and explained the issues and optional courses of action. He recommended replacing the system since it was 16 years old within the normal end of life for a tankless system. Even after doing my own research on the system, I could only confirm Jeremy's words. An honest technician. I would recommend working with Fox Services & Jeremy.
Dorothy Garza
9 months ago
I have my home again! I had several electrical issues that resulted in limited access to outlet access and lighting issues. Dominic was incredibly skilled in assessing the problems and fixing them quickly while being mindful of my budget. I will definitely use Fox again!
Brennan Medford
2 weeks ago
Kevin was very helpful and quick to address the issues with my HVAC unit
Erika Franklin
11 months ago
We used Fox Service for electrical work replacing a chandelier. Scheduling was easy, appointments were available for that week, technicians let us know they were on the way, were on time, & came prepared. They worked quickly & with care for our home. They were also friendly & funny which was a bonus. We’ll use their service again.
I have been using Fox Service for years now for my electrical needs. Recently, they went above and beyond in assisting me with a manufacturer problem. Tim, their service manager made it happen and I was incredibly pleased with Michael, the electrician who came out twice to execute the job. He had a can do attitude, was positive and most importantly, did a great job! I would recommend them!
We had a breaker go out and no power in our house. I called them on a Saturday morning and was able to get them to come out that afternoon. I called at least 6 other places and got no response. John came out, was knowledgeable and efficient. he diagnosed and fixed it in no time. I felt their rates were reasonable, and we were very pleased with the work. Wouldn't hesitate to call again.
Tatjana Barr
11 months ago
Update: turns out the part that was ordered wasn’t needed!! Meanwhile it’s still not fixed. No accountability from the supervisor Darren and extremely rude. It can’t take 3 days to fix an A/C!Called for Hvac service Wednesday morning as my A/C stopped working the night before. Someone was supposed to come between 12 and 6. They came at 7:30 while I sat in the hot house all afternoon waiting. The poor repair guy left at 1:30am and it was working fine. Stopped working 30 minutes later. Came back Thursday at noon. Was there till 6 while I had to sit in the now excruciatingly hot house the whole time. Couldn’t fix it and wasn’t 100% what is wrong. Needed to get a replacement part. Waited all day Friday only to get a phone call at 6pm that the part came and service is scheduled for MONDAY!! That is beyond unacceptable! Come now still or Saturday! It’s triple digits this weekend. 5 days without A/C. They didn’t care.
Jenna Sandoval
6 months ago
Chris and his team + Levi and his team were great to work with. I look forward to a lower power bill with my new more efficient AC unit. Thank you!
Debra Flanagan
8 months ago
After 34 years of plumbers and contractors saying that I would have to get rid of my old toilet because “no one can get parts for or work on it”, Jason and Jeremy Treder with Fox gave me hope! Jeremy’s knowledge/patience and dedication to doing the job right persevered and now my antique toilet is restored with original parts and fabrications he made! It is better than ever!!Thanks Fox and especiallyJeremy and Jason.. my very own “Fairy Godplumbers”!!Fox is lucky to have the patient and knowledgeable Jeremy on their team!!Another great experience with Fox! Today the thoughtful and very capable Ryan came to the rescue!! Thanks for tweaking the project! ALL good now!
Christian Gonzalez
a week ago
Ramiro was amazing. He was great. Highly recommend.
Adam Koransky
7 months ago
Replaced my AC and heat unit. Very competitive price, not the cheapest, but not by much. Only took three days to get on the install schedule. Crew cleaned up completely. Was in and out in about 5 hours. Would recommend.
Brooks Roberts
3 months ago
Jeremy and Pedro did outstanding, thorough work. I would easily hire again.
Current review: 0 of 5 Stars if possible. HVAC replacement + zoning system (motorized dampers + control board + extra thermostats) installed to replace a functioning, but old Lennox system in a two-story house. VERY expensive. It took four trips over a period of 90 days to install the correct dampers for the zoning system. That's just the beginning! The zoning system doesn't work--it directs all air downstairs and virtually _NONE_ upstairs. Five additional visits to correct the installation. All failed. At this point, the answer was to disconnect and disable the VERY expensive zoning system. Repeated calls result in a I'll forward your message to the person in charge. All techs were nice and personable, but the installation and service is abysmal.
Nikole Kendall
a year ago
Fox Service is the way to go. We were lucky they had a cancellation this morning, because they came out very quickly on a Saturday afternoon for some water damage we noticed the day before. There were a few thoughts around the issue, Shawn talked us through some options and we went with his recommendation to figure out the problem. He was right, he was thorough, he was quick and very honest. The last think you want when having house issues is someone giving you the run around, but we couldn’t have been happier with their service. Thank you again!
Fox Service Co was professional from the first phone call. They truly are a 24/7 business. Our plumbing problem was fixed within an hour, everything was explained, and the gentlemen were extremely professional. I will definitely use them again.
They sent the man out to do a yearly electrical inspection and he was very open and honest about seeing a problem with an exterior panel. We discussed the issue and the remedy and the fix was fast and inexpensive.
Gary Hamilton
a month ago
Ramiro was very friendly and very fast. Good work!
As the story goes. Our client had a very small pinpoint leak on an exposed coper line that our company had uncovered. The project supervisor called and was quoted $100 service fee so he agreed. The project was a simple repair that took less than 30 minutes. It required a coupling and an elbow which the elbow costs $6.47 and the coupling $0.78.The plumber arrived and stated $125 service charge was to be added not $100. After working 27 minutes and repair the fixture, he then proceeded to invoice us $884 dollars which we are prepared to show our client who is an attorney. I have read the reviews and this is not the first time they have been accused of taking advantage of the client. I have been in construction for almost 20 years and I have never seen anything like this.
Vicky Coffee
5 months ago
AC annual maintenance check. Eric was professional, thorough, took time to explain service duties performed and friendly.
Prakash Jay - PJ
10 months ago
I dont think these reviews matter unless you formally complain to someone like BBB. I used Fox for an electric repair before inside my home and was impressed with the quality/professionalism . So i called them again but this time to fix my broken AC which stopped working a few days back. One guy came in and he found out that the compressor is broke which turned out to be correct. But anything he said afterwards was completely incoherent , unstable and rip minded. He quoted 4900 to change my 18L compressor first and later he said thats not going to work and i may have to change the whole unit for $9800! . I must say he made a few phone calls and tried to look as if he was honest and genuine. Well Fox the cost of the compressor is only 2000 and i got it done , thanks to angies list. I know your name is Fox (pun intended ) but trust me with this advise ... dont go with the way someone looks and always remember all of us have a brain and if not google . So you got to be smarter than that.
Wyatt was awesome! Very professional and made sure I knew exactly how to manage the filter changes, from buying them to installing them.
Dr Matt Phillips
8 months ago
Jason from Fox came out to repair a faucet. He was prompt and in fact early. He was very professional.. He told me that I should call Koehler and get a free replacement, gave me the number and the model number. He said to call him back and they will install. He was able to get the faucet working but said there’s no reason to spend money when Koehler warranties their products. He was exactly correct. A replacement faucet it’s on its way and Jason saved me a lot more money . Compared to another company that I recently used as well known in town ,Fox it’s cheaper, and much better value. I actually canceled the other company because they wanted almost $500 to repair a Kohler toilet which actually I was able to repair for seven dollars at Home Depot buying a gasket. Turns out I probably could’ve called Koehler and gotten free parts. The other company said they would bill me for the parts that they would buy!! They said it was a Kohler toilet but they never mentioned that I could call Koehler !! Highly recommend you use Fox
Fox Service Company really came to my rescue. The property I manage lost hot water in the bathtub on the main floor two day before Christmas. They got me on the schedule and came out the same day I called for service. The tech was awesome!! He made the repairin about 20 minutes and the service fee was insanely reasonable. Fox Service is the company to call if you have an emergency. They resolved my plumbing emergency fast!!
Complete ripoff, avoid them if possible. They don’t disclose their $99 service fee for having a technician come out. Their technician Wayland quoted us $485 plus $99 service fee for a simple capacitor change that he said MIGHT work. Almost $600 charge for a maybe? He also became pretty rude after I told him we didn’t want the work done anymore. Capacitors cost $10-30 on amazon and hardware stores btw. I’m gonna report this company.Update: I just picked up a capacitor for $27 and fixed it in 5 min. And I’ve never worked on electrical/HVAC stuff. Just took pictures of how they were wired to the previous capacitor and did the same to the new one. At least they diagnosed it correctly but you could probably find someone cheaper to diagnose. For example, Radiant quoted me $34 to come out and look.4/25/22 update: they refunded the $99 service fee which I do appreciate. Updating from one star to two stars
We had another crew come out for the heater maintenance and they were very professional and timely. They answered all our questions and were pleased with the work.
Trevor Green
2 months ago
Had a large whole home generator dropped off and located. BOTH technicians were AWESOME!
Melissa Holton
10 months ago
Fox Service installed our new a/c unit in a timely, professional and friendly manner. Glass and Forest were fantastic. We are very pleased and will use Fox Service again.
Two Rheem hot water heaters installed by Fox have each lasted only 4 years before needing to be replaced. While the water heaters are under warranty, the cost of labor is not included. Replacing hot water heaters that should have significantly longer life spans gets costly and is extremely inconvenient. Being without any hot water for nearly a week is not acceptable.
Renee Fleishman
2 months ago
The technician was friendly, thorough, informative and helpful in checking and maintaining my AC to make sure it was safe for use.
Nicholette Lawson
9 months ago
Our technician was Jason Smith and he did a great job! Luckily our problem was minor. He was quick and courteous and got us back up & running in just a few minutes.
The home inspection John did was great and he was very professional. Bryan did a wonderful job changing my outdoor outlet they both deserve more then lunch kudos to them..
Excellent work! They brought not only the water heater up to code but also installed back flow prevention hardware on our hose bibs.Keep up the good work!
Charles Howard
8 months ago
The technician, Sam, came within the arrival window, identified the issue within minutes, and repaired it fast. The system is working great now. Sam was courteous and professional. Couldn't have asked for a better more efficient AC repair.
Leticia Turner
10 months ago
As a former employee I would only choose Fox Service Company. Robert and Matthew did an excellent job letting us know what was the next step with our needs. AC replacement it is, so keeping our fingers crossed with Financing.
Patty Praytor
a month ago
Clayton did a great job! He is welcome in our home a time!
Steve Garcia and his associate provided excellent service when installing weather proofing and installation r. They were here on time, explained everything and it was a reasonable price. I highly recommend Steve and fox service
Robert Burnett
2 months ago
Fox always sends techs that know what they are doing and explain the problem and fix very well Very reliable and text you as they get near your house
Zach Lockett-Streiff
10 months ago
Had Fox come out to look at a malfunctioning outdoor unit and quote me for a fix. While it's true the unit has passed the 10-year mark, the techs were pushy about the replacement and used sales tactics that came off as manipulative (e.g. You seem like a nice guy after less than 5-10 minutes of interaction). For this reason, I went with a different provider who fixed the problem at a significantly lower cost, and gave me useful information on when a replacement is actually needed.For a previous visit, I don't know if charging $1500 to install a reme halo filter in one's house is standard, but considering the filter itself can be found for like $300, that seems weirdly steep. The guy also gave an evasive answer when I asked if I could replace it myself. I later verified on multiple YouTube videos on professional channels that I can in fact replace it myself.I will not be contacting Fox in the future.
The customer service was great give me a quick appoinment but the tech was horible. Just came and knew this one was a rental unit so sugusted that unit to be replaced and told me it will cost 17000 withoit giving me any wriiten statment. So long story short i called a diffeent company they came and fix the problem for 250.00 and Ac is working. I am sure i have to replace the unit with in next few years but that 250.00 will give me a time to budget and shoparound.
Eric Stockton
4 months ago
HVAC replacement. Outstanding work. On time, responsive, good quality control.
Very responsive. Able to get my AC up and running quickly. Very respectful.
Lauren Ellingson
4 months ago
Robb was very personable and knowledgeable. He was able to fix all the issues we had with ease.
Madati Properties
4 months ago
Great service and have been with for 14 years. Had 2 ACs installed with no issue.
Thomas Kelly
9 months ago
Glass and Forrest from Fox did an awesome job installing our new air conditioner. They were fast and professional. Would absolutely use Fox again. Great service .
Linda Gamboa
9 months ago
We had a new AC unit installed. The two man crew was on time and finished on time. Very professional and informative about what they were doing. Mr. Glass and Mr. Forrest were awesome
Emin Saglamer
2 years ago
This review is going to be a mixed bag.Stated simply: we are happy with the work done by the service people at Fox. We're not as happy with their management.Fox has a wide variety of services- we've used them several times over the past 15 years for HVAC and plumbing services. The guys that have done the work varied from older very experienced guys to younger guys who had less experience. In every case, we've been happy with the service. The service staff explained what they did and why they did it. They made recommendations to improve performance or prevent problems with both the HVAC and with the plumbing. We've been satisfied with the professionalism of their workers and we've never had anyone come to our home from Fox that we were not comfortable having in our home.About 7 years ago, we had them install a new HVAC system which is one of the best decisions we've made. They recommended an excellent model and there is a noticeable difference in our house since the units were installed and there's also been a noticeable difference in our utility costs.Everything was going well with the HVAC until about a year ago. We purchased a maintenance plan where Fox came out and serviced the units twice a year to do preventive maintenance. This was important to us because we travel and there's nothing worse than coming home from a trip to find a broken AC or heating unit. Last year, we had our maintenance done in October. Then in late October, the drain line failed. The line should have been checked a couple of weeks earlier during the maintenance service and there's no way that it got completely blocked in a couple of weeks of low AC usage. In addition to the line being blocked, the cut-off sensor that should have turned off the unit did not sense the water buildup. The backup drain line that should have drained the excess water also failed. The drain line failure flooded the lower floor of the house and caused about $10K in damage.This is where the review becomes mixed: the service person who came out to look at the unit showed up about 2 hours after we called (impressive!). He stayed for about 5 hours until the line was opened and he was sure that there would be no more water backup in the unit. He left around 9PM and because he stayed so long, I think he had to miss out on something that he had planned with his kids. That's example of what we consider going above and beyond the call of duty.We've left several messages with the manager at Fox asking him to call us and discuss how the line blockage was missed during the maintenance calls. We would also like to understand better how the overflow sensor that we paid for also failed and how the backup drain line also failed. In spite of leaving several messages, we have never heard from anyone at Fox.So, it's with reservation that I recommend Fox. I can recommend their work and I can say that you won't feel uncomfortable having their workers in your home. However, if something were to go wrong with their work, I can't guarantee that you will receive the same level of service from their management and I can't guarantee that their management will be accountable for anything that may go wrong. I would also recommend you ask about their maintenance plans and what performance guarantees those plans offer in the event something were to go wrong.
Stefan Johansson
8 months ago
I bought a new AC from Fox in 2021 and I have had several issues with the system since then. all traced back to not being installed correctly. Luckily, some of their technicians, like Seth Shatuck, knows what they are doing and were able to correct the problems.
Jared Halverson
11 months ago
Over the course of this past weekend (104 degrees) we ended up with 2 broken cars and the AC unit to our house went out. It was grim all around, but Bradley showed up from Fox and and had the AC fixed within an hour. I had thought it was a wiring/thermostat issue, he checked that, but then quickly and correctly figured out it was a drain line blockage leading to the shut down, fixed it, and then told me how to keep it maintained so that it didn't happen again. He couldn't have been kinder or more professional, even as I was struggling with dogs and kid pickups and car towing while he was here. WIll use again.
Provided fairly timely response but charges for A/C capacitor part and labor appeared very excessive. With the excessive heat in Austin I felt like I was completely at their mercy. Update: company said they would contact me ASAP to discuss and it's been over 3 weeks and I still haven't heard back from them.
Dan Contreras
a month ago
Dominic was very professional and knowledgeable and explained the repairs and future maintenance.
Shawn was a total professional and very knowledgeable. He provided me with all my options for addressing the problem and did not pressure me to take one option over another. He made the repair in under 30 minutes. Will definitely use Fox again for my plumbing needs.August, 2022 follow-up. I made another appointment with Fox Service Company to install a new kitchen faucet, garbage disposal, and in-line filter for our ice maker. I asked for Shawn and was enthusiastically granted my request. Shawn did a stellar job of installing all three items and we had to added replacing both shutoff valves under the kitchen sink as they were badly corroded and inoperative. Shawn was very careful not to leave any mess behind and everything is working well and there have been no leaks. Shawn is very professional and knowledgeable and carries on a great conversation while working. I highly recommend Fox and Shawn for all your plumbing needs.
Fox installed a new HVAC today. The installer, Glass, was friendly, polite, helpful; he explained what he and the other technician were doing. They worked fast and got the job done 4 hours before the estimate had allotted. We've done business with Fox Service for 12 years,and alwasy been satisfied with their work.
Very knowledgeable electrician, described the process and executed the modification quickly and all tested well. Cleaned up and shut attic lights snd stairs. Gave advice on additional electrical repairs/modifications. AAAAA!!
I could not be happier that I picked Fox Service to do my HVAC replacement. The install was not straightforward and Fox sent multiple technicians to make modifications and inspect the system until everything was running properly. They were very responsive and professional. Amazing service!
Lawrence Clark
9 months ago
We had a rattling noise coming from a newly installed HVAC unit. Fox Tech (Kevin Johnson) found during his diagnostic that the fan speed was set at 1200 CFM, the Y2 jumper wasnot cut and a shipping bolt for the blower motor was not removed. He removed the shipping bolt, adjusted CFM to 776 and cut the Y2 jumper on the board. He also checked the charge and lined the inside edges of the return grill with insulation tape. The system is now cold and as quiet as a mouse. GREAT JOB KEVIN.
Lately, it's hard to get contractors to respond, never mind show up and do a great job. I've used Fox for a number of tasks ranging from HVAC repair to significant upgrades to the electrical system. They respond promptly with quotes, and the crew on site are on time and professional. Definitely will continue to use them.
Melissa Balusek
a year ago
From the first moment Abrams came to our house, he was polite and worked hard from the time he arrived until he was finished. Our air conditioner needed some parts that had to be ordered, but throughout the experience he kept busy and his work was excellent. Today I have air conditioning again. Thanks to Abrams.
Our less than one year old water heater stopped working last weekend, and Fox sent Ryan out to help. He diagnosed the problem quickly, and came back to install the new parts as soon as the manager sent them out. Friendly company, great service, highly recommend. Thank you!
Marcia Kaylakie
9 months ago
Jeremy did a great job figuring out a complicated situation in both cases! Rather than attempt one, he did the right thing by suggesting that he return with additional help and the proper equipment for the 2nd situation. He is very honest and a credit to your company! Please do buy him lunch!!
Larry Kelly-Mahaffey
6 months ago
Texas Gas Service left our gas service off after replacing a blown regulator because they said it had to be inspected first, but Kindle the plumbing manager at Fox was very responsive and got a city inspector out the next morning at 8:30 to approve the installation
Morgan Knicely
9 months ago
Our regular provider was a no show. Fox got a tech to us within a couple hours. They worked with me on the costs... I was able to pump out our drip pan myself and saved a heap of $$.
Fox Service is excellent. Always responsive, usually w/in 24 hours and their techs are great. Well trained, professional and they have a great attitude. There are some custom areas of my system and they always say, don’t worry we will figure it out and fix it, and they always do. Excellent company.
Xoan Cardenas
2 weeks ago
Tom Carter was my technician and he was great and knowledgeable.
I have a maintenance plan with Fox to come out twice a year and it is so worth the price. Unlike many such plans, Fox notifies you when it’s about time for maintenance. You then schedule based on your convenience (not theirs) and they show up as arranged! The service staff does a thorough job of checking and cleaning things and there is no further cost. If you do need anything fixed, there’s a discount based on the maintenance plan. I’ve had them come three times now and it’s never cost an extra penny - fingers crossed. I have two HVAC units; one relatively new and the other being nursed along for a few more years hopefully. I have really appreciated their service under this program and felt it is helping prolong the life of this expensive equipment!
Laurie Doughty
11 months ago
I needed a lightbulb replaced in a difficult location…in the ceiling, high above the stairway in the entryway of my home. I’m putting my home on the market tomorrow and am having an open house in 2 days. I had called several handymen and none had a ladder to do the job; then called an electrician who could do the job but not for 2 weeks. They referred me to Fox who was able to come out in just a couple of hours and get the job done quickly. THANK YOU JOSH!
Josh came by to look at two of our light fixtures that stopped working. Was very knowledgeable and friendly. Explained our options with fixes and let us know the value of each; did not pressure us into getting the most expensive option. Happy with the results and would recommend!
Patrick Hensley
a year ago
Seth and Luis were incredibly friendly, knowledgeable, professional, and polite!They showed up right on time!These men know their trade! They put together various quotes for me and answered each and every question I had in layman’s terms that made it very easy to understand. So glad I called these guys! Wonderful experience!
Alana Thomson
a month ago
Great Guys, got the job done. Looks great, very nice and professional to talk with.
Stephen was helpful and professional. He unclogged my sink in about 30 minutes. I would recommend.
Ashley McClung
7 months ago
I use Fox Services for everything in my house I can't do myself. They have always been professional, on time and do great quality work. Highly recommended.
Russell Stanford
a year ago
Fox Services installed an interlock switch and whole house surge protector. They did a great job. They were the lowest bid of the four electricians we interviewed as well. They even took a few minutes to help me configure the generator for use with the house. I would use them again.
Our technician Sean was phenomenal - he was honest with prices - and even though our simple job turned into something a little bit longer he stayed until night time to ensure our problem was fixed! We have always had great experiences with fox and I will continue to recommend them!
Our HVAC was out on a 106 degree day and Michael worked literally from dusk till dawn the next morning to get us back up and running - a truly heroic effort on his part. Our 16 year old Golden Retriever is much happier with the cool air!
Marion Mlotok
11 months ago
Robert is the best. Every time he comes out. I trust him completely. And thank you, Fox for scheduling him for me at the last minute on a Sunday to come check out my A/C. He took the time to explain everything to me.
DM TRZCINKO
10 months ago
Fox Service is expensive and overpriced. Diagnostics/Inspection cost quoted as $49, and the AC AmRad Turbo 200 capacitor part for my 2.5, that they put on to replace bad capacitor costs $60 on Amazon, but Fox Service billed me $510, that's over $400 over cost, not including whatever their labor expense is. Never again will I use them.
Matt Glass and George Dunlap did a fine job.
Quote was extremely high for what I'm reading should be about an hours worth of work. Parts are under warranty yet they still quoted me $1000 to replace the gas regulator/valve on our water heater. When I declined they tried to knock of the $99 service fee which makes it still too high from what I'm reading. I kind of feel like the guy didn't want to do it so he quoted me some huge number.Was told they'd wear a mask too... nope. I have been using Fox Service Company for our HVAC servicing and won't be doing that again.I'll wait the three weeks for the plumber I prefer and just deal with the cold water.Edit: My preferred plumber came early, $189. Feels like the $99 service free was a complete waste of money at this point. I'll be following up with the company via phone.
Prompt friendly service. Ridiculously overpriced. $370.00 for the technician to sand a corroded thermocouple. I did not get an estimate of the cost before the service. I would have pid the 49.99 consultation fee and sanded it myself. He didn’t even have a new one to install so for that cost there is nothing new. Just about four minutes of sanding. I am looking for a dependent HVAC folks in Pflugerville hit me up.Thank you Robert for promptly reaching out and resolving this issue. The price adjustment to reflect the actual time and work performed is much appreciated.
robert marvin
4 months ago
Electric fixture replacement and repairs.
Olin was great in every way. Buy him lunch
For years I have been a member of Fox Service’s biannual Comfort Club Agreement. This has kept our old HVAC unit running. I especially appreciate Darren’s knowledge & advice.
It’s fixed!! Very knowledgeable and friendly technician who knew exactly how to fix the leaking toilet line- we averted a disaster. He also gave me some helpful tips to prevent a possible flood inside the home in the future. I’m really grateful!
Jennifer Scalora
2 years ago
The Fox plumber arrived on-time, masked, compliant and considerate. He assessed the plumbing issue, as we expected we needed to replace a toilet. He spent a little time making arrangements with his office and another plumber to get a replacement toilet delivered so he could pull the old one and set the replacement/new toilet without having to make another visit on another day. He spent his lunch break in his truck waiting for the new toilet to be delivered.He was efficient, friendly, polite, and clear about the problems and showing us the trouble. He cleaned everything up and did a great job.We’ll use Fox for plumbing again with confidence.
Dana Jakubowicz
7 months ago
Glass and Forrest arrived on time to install our new air / heating system for the upstairs. They were very polite, worked hard, and got the job done. It was a pleasure to have them do the work.
OHLEN did an excellent job in our Electrical review & FAN Ghost problem. He arrived as scheduled @ 10:15 & departed by 12:45 PM after solving 3 electrical issues w/ am Electrical Survey. BUY him lunch!!
Victoria Reyes
9 months ago
Ryan Tamez came out and changed a wax ring on my toilet. He was very knowledgeable, professional, kind, and willing to answer all my questions. I would highly recommend Ryan.
Bill J. McCarley
9 months ago
Air conditioning repair. Got quick service for a problem making our house very warm. Same day repair.
The service person, Bradley Elliot was great.
I have had several great experiences over the years with their plumbers and electricians. I also called them recently for hvac work but was somewhat disappointed in that department vs the service I have come to expect from FOX plumbers and electricians. So, FOX Service Company continues to be my first call for plumbing and electrical repairs, but I will use another vendor for HVAC maintenance.
Responsive and fast professional service. Definitely buy lunch for Clay. Send him for any electrical problems I may have in the future.
They let me know they were coming about 45 minutes before they got here. They showed up when they said they would. They did the job.
Joe Stephens
10 months ago
Technician Jeremy was great and very communicative. $205/hour charge when it was $156/hr last time shocked me a bit. I hope they're giving their employees a generous portion of that 31% increase.
Service technician Bradley came out to repair my A/c that was not cooling. He was able to diagnose and fix the problem fast and efficiently, saving me from having to sleep in the heat. Thanks again
Forrest and Glass were AWE-mazing. They fixed the AC compressor at our wildlife rescue and even helped carry some heavy bags of dog food!! They helped get the humans and the creatures into the cool AC air and genuinely seemed to care about all our creatures (and us!!)
Timothy Weinheimer
4 months ago
Jeremy with Fox Service was an expert from hello to project completion. Highly recommend.
Very professional and Friendly!
Ralfel is awsome. His attention to detail and his work ethic is exceptional. I will recommend Fox service company to all my family and friends.
Fox is back for summer AC check up. Always prompt, full of information, and very thorough in their work. My years of using their services keeps me coming back. Seth, my current go-to guy, is a great addition to the company!
Paula Lagunas
4 months ago
Forest arrived on time and completed the AC install in the quoted time. Very professional and respectful!
Campbell LeFlore
2 years ago
Stetson did a great job with our annual electrical inspection. He explained exactly what he would be checking and why, putting everything in context so that I had plenty of information to weigh any future decisions.On the same day, Wayland inspected our furnace and let me know about a few issues that we may need to address in the future. I appreciated his full explanation and recommendations. Both of these gentlemen were impressive in their knowledge, careful in how they communicated their findings, and utterly professional.
Elizabeth Levy
11 months ago
Jeff fixed a plug I blew out blow drying my hair to 80s music ?. He was polite, friendly, professional and completed the repair in a timely manner. Happy customer!
David Altounian
2 years ago
Fox had been our home maintenance company for many years. We had our AC/Heat Pump go out right as the severe 2021 winter storm was coming on. The roads were snowed in and we lost water for six days and power for three days. The first day that the road was passable to our house they had a crew in to repair the broken water pipes and the very next day they sent in a crew with a new Lennox Heat Pump system for us. They were here by 9:30AM and done before 4. They laid tarps down everywhere they worked and cleaned the areas thoroughly when done. The only way that we knew they were there was from the system working quietly and flawlessly. We've found that they aren't always the least expensive on bids from some of the competition, but they are fair, thorough, reliable, and very, very professional. We're happy with the purchase and the price. They stand by their work and we're very grateful to them for their efforts to take care of our water and heating needs during this time. We highly recommend Fox for heating/AC and other home service needs.
Emma Wisniewski-Barker
8 months ago
Ryan did a great job, and he was timely and friendly. We really appreciate Fox sending someone out to replace our water heater on a Sunday!
Careth Wilson
2 years ago
Absolutely the worse experience ever with an electrician! He was more interested scaring me by pointing out everything wrong with the wiring in my home than problem solving why two outlets weren’t working. He was on a roll opening up as many outlets as possible. Seems he wanted to interest me in rewriting my entire house! He finally left after 5 hours (he did get one outlet to work.) He damaged/chipped my bathroom sink & cracked two outlet covers (one was specifically cut for the spot.) I have already ordered a new sink, but will need to hire someone to install it. The only good thing was that he had enough sense not to charge me. If I do get a bill, I will deduct what it costs me to fix all of the damage. What a setback- I’m still recovering from a frozen/broken water pipe. Awful experience!I would like to add that I did receive a call regarding a new sink. I changed the rating from 1 to 2 stars, because Tom was very nice & said Fox would like to pay for my new sink. In addition, my bill was changed to $0.
I was let down by another company and I called Fox Service’s. They immediately got me scheduled for service same day since I had to take off work. Dominic was my technician and he was very helpful and fast. I will now use Fox Service for all my work! Thank you
John R Uglum
7 months ago
Sam was the tech. Heat tuned the heating system for winter. He was thorough, and communicated all work done. Hope to get him for spring A/C tuning.
Marc Bergeron
11 months ago
HVAC servicing / they came and assess the system, considering I have a 30year old system, they suggested to replace so many things that was not really required. For $200, they plug their hvac gauge to see how much freon I had in/pressure, telling me it was leaking. Wash the external unit, measure the temperature, told me the motor is making noise and needed replacement and make me a steep quote.Quote was: a leak check for $850, 6lb of freon for $1750, and a new motor for $1300.I found 4lbs of freon online for $175, a motor for $300, and bought a fancy digital hvac gauge for $175.I would not recommend them. I have used them successfully in the past and was happy, this time I was very unhappy of their attitude.No thank you.
pamela Williams
10 months ago
This is my second time needing Air conditioner repair with Fox. I’m very happy with the service provided in a timely manner and knowledgeable service men. In both instances I’m happy and I will highly recommend them.
mary franzosa
8 months ago
Was having issues with the operation of my Mini-split (HVAC). Seth was wonderful. Professional, fast and very experienced. Would use Fox again and ask for Seth.
Anthony Clausen
11 months ago
The service several years ago was great; I used Fox Service Company to repair my three residential HVAC systems, repair vents/ducts, and add blown insulation to my attics. Recently I had them replace one of my HVAC systems with a new one and signed up for their maintenance plan. The day of install of the new HVAC, they installed an AC unit that was lower end than what I paid for in the proposal; they said it was temporary. It took several weeks and some phone calls as well as emails to get the AC unit I paid for installed. I was told they would setup appointments for maintenance on the other HVAC systems but no one at Fox Service Company contacted me. I am unsatisfied with the service I received so I request a refund for the maintenance plan but I had to file a BBB complaint because Fox Service Company did not reply to my emails and calls for a refund. DO NOT USE Fox Service Company for heating and air conditioning!UPDATE 9-11-2021: I received a call from the General Manager of Fox Service Company as well as received the refund as requested. Thank you Fox Service Company General Manager for your professionalism and honesty in resolving my complaint quickly.UPDATE 6-14-2022: Late January new system stopped working, nothing was turning on. Called out AirCo services who diagnosed problem is overflow switches and urged me to call Fox to fix it because I had warranty on it. AirCo advised me to demand a supervisor or senior tech from Fox come out. Fox senior tech came and evaluated system to discover it was completely installed wrong. It took the Fox senior tech two days to fix all the installation problems, practically reinstalling my new AC system. Thank god it was under warranty!
Kristen Hotopp
a year ago
Fox installed my HVAC system 8 years ago and it’s been great. I received several bids from various companies before going with Fox due to their superior expertise, competitive pricing, and great customer service.Mark Gatewood supervised the installation- no easy task in my 100 year-old home- and was great to work with. Kevin Johnson, who’s serviced the unit for regular preventative maintenance the last couple of calls, has been excellent. Friendly, incredibly knowledgeable, and thorough. I feel completely prepared for the hot summer months to come. Best in the business.
Disappointed that technician initially tried to charge me $900 to install parts on my water heater (parts were provided by manufacturer at no charge) I guess because I’m a middle age blonde woman he thought he would take advantage. He then said he could do work for $255 and acted like he was doing me a favor. Work was done quickly and proficiently. I wouldn’t recommend simply because I don’t like companies that try to overcharge.
I’ve used Fox for two major AC replacement and plenty of maintenance. They’re the only ones I want to use in the future too. They’ll never be your cheapest option, but you can count on a worry-free experience. They set expectations and explain option clearly. They work through any unexpected situations to make sure you’re getting exactly what you planned. I especially appreciate the time they take on fit and finish of the work site so the installation looks good too. They’re generous and fair with their warranty service so you don’t have to ask them to do the right thing.
Erin Stenzel
11 months ago
2022 update - Several years later and they are still my favorites. Rick C came out for a check in and I mentioned that I had noticed a small issue. After a few minutes, he found that it was a much larger issue, and stayed to correct the issue until everything was working like new. He even put up with my cats attempting to be apprentices. Several years in I feel like I'm still in the honeymoon phase with them, and their work has always been pristine and affordable.These guys are always on time, helpful and dont try to get you to buy all the things. They provide you with options and as much info as needed to make your best decision. I now use them for ac, plumbing and electrical and couldn't be happier.
Robert Kauff
5 months ago
Technician was professional and friendly. He capped the leak and provided good feedback
Dale Mitchell
8 months ago
Plumbing inspection was completed in timely fashion and the technician provided good information about the status. He advised us what needed repair and we are considering our options. Electrical inspection was also completed on the same day and the technician was again very thorough and professional.
Ryan was very knowledgeable and explained very clearly all of the work that was necessary and our options for repair. We will definitely use Fox Service again!
Jean-Marc Mifsud US
a year ago
The technician was there on time.After a quick assessment, a final quote was provided and accepted.Work started immediately.Installation of an additional NG valve to connect a portable power generator.Everything done as plan. Great quality.I highly recommend Fox Service Company
Technician said the blower was burned up and a control board was also inoperable. Said parts would be +/- $2500. Salesman gave 3 quotes, the lowest being $9000. Obviously I sought a second opinion. My air handler was repaired with a $10 capacitor. Don’t fall for Fox’s scare tactics. Get a second opinion. Not all repair/service companies are looking to take advantage of our lack of knowledge. Beware.
Michael Mullen
5 months ago
John Price was professional, thorough and, as always, you can count on him to do the job right.
I had two new water heaters installed at my home. The service technician was very professional and the work was performed in a professional manner. HOWEVER, one of the new water heaters that was installed was defective and now I am on the fourth day with no hot water from that heater. The installer says that it is a warranty issue with the manufacturer (on a NEW unit that has never worked yet), and I have no way to contact the manufacturer and have not been able to get any further support or even a follow up response to my support request. When I have called the company the representative who has answered the phone has not been able to help me, and has promised that someone will call me back but until now (day 4) nobody has contacted me after daily calls to their support team. ****** Update: right after posting this review Fox contacted me and had their plumbing supervisor come to my house. He was very professional and spent time on the phone with Rheem to diagnose the issue. They promised to overnight parts that actually arrived several days later. After the parts were installed the heater still didn’t work so more parts were ordered. After two days they arrived and were installed and the heater still didn’t work. So a new heater was ordered and about a week later it was installed and it is working well. So all’s we’ll that ends well but it was a huge hassle for me and for Fox to deal with the defective water heater that required four appointments and almost three weeks to get resolved. Adjusting review from two stars to four stars.
**Update- It should be noted that since writing this review- Fox came out to fix the situation for us in late April. Hence, I added a star to the overall review:Fox replaced our HVAC unit in February. They spent hours beforehand inspecting the situation & giving my husband a long list of woeful issues related to our HVAC. They upsold us on the need for a larger, more expensive unit for our downstairs system, but they FAILED TO NOTICE THAT A LARGE PORTION OF OUR DOWNSTAIRS WAS BEING COOLED BY THE UPSTAIRS UNIT!!! Hence, the expensive system that they recommended is not appropriate for the needs downstairs, and the upstairs unit may be working harder than it should. They will not take responsibility and make it right.I should also mention that their workers are in such a hurry that they damaged some spots to our house when pulling out the old unit.Very disappointing.
Tim Cafourek
2 months ago
Excellent service. Tech was knowledgeable and fixed the problem even going above and beyond what was required.
rentpressler oldaustin
2 years ago
We own a rental home and discovered - the night before we had a family arriving and in a terrifically bitter cold snap - that our heater wasn't working. Fox - and Eric D. - literally saved us (and the family - who were blissfully unaware that there was ever a problem!). We called around 2:00, and were grateful that Fox had an after hours appointment they could give us that evening (6:00). But about 30 minutes later we got a phone call from Eric saying that one of his earlier clients had cancelled, and would it be convenient for us if he came then. It was incredible - and he was incredible. Super friendly and knowledgeable - figured out the problem in no time at all and promptly fixed it. We couldn't have been more grateful and we couldn't have asked for better service. Thanks so much ya'll at Fox!!!
Mikkel Hagen
8 months ago
Had sewage backup in our entire downstairs. They were able to come out immediately and Ryan was professional and explained everything and was able to clear the blockage so that we were able to use our downstairs bathrooms and kitchen and clothes washer again!
Flip Lockhoof
10 months ago
Called me when on the way. Got here sooner than I expected. Very professional.The office also called to make sure I had heard from the plumber.Really appreciated the follow up.Definite A+ in my book all the way around.
Lashonda Welch
4 years ago
Wow, I’m so appreciative for Fox Service Company. I called on a weekend afternoon in need of help with a shower and toilet issue. Other companies seem to not be available or too costly. I was impressed by how fast and affordable they were. My technician, Jeremy was able to come out the same day. He was thorough and honest. Thank you for making my day. I will definitely use them in the future and recommend them to others. Thanks again.
Linda Christine
5 months ago
I don't know the name of the technician but he did a complete inspection of our entire A/C system after we had a misbehaving thermostat. We were very happy with the service and the technician.
James albright
2 months ago
The technician was knowledgeable, very quick, and the installation was spotless.
Scott Bandy was great doing an A/C service for us.
12/10 experience from start to finish. Would call again in a heartbeat
Marisa Smith
9 months ago
Shawn came out on an emergency call to clean out our main sewage drainage line. He was professional, knowledgeable and most importantly helped us the same evening!
My service tech Obie was punctual, very professional and congenial when he inspected my heat pump.
Michael Stauffacher
a year ago
I had Fox Service perform heating maintenance on my 2 heat pumps. The technician was prompt, polite, and very helpful. He explained all relevant issues and answered my questions.
Technician was rude, hurried and of course said I needed $2500 worth of repairs or may system could go out any minute. And then acted frustrated when I did not immediately ask him to do the extra work. Fox has gone up every year on their annual maintenance agreement fee and is now seemingly trying to gouge loyal customers for more work. Problem is, I have no idea is this tech was being honest or not. And now I am going to have to pay for another company to come out to get a second opinion. Very disappointed with Fox.
Teresa Schuster
7 months ago
A/C Heating annual check: both technicians were quite knowledgeable. Performed great check up. Good recommendations.
Steve Davidson
5 months ago
I appreciated Abdul and Seth coming to my house on Christmas Day to troubleshoot our heater.
Samantha M Vogel
a year ago
We ended up without power to half of our house less than 12 hours before we were supposed to board a flight out of town for a funeral. We called around 4:00 am and left a message with the 24-hour call line. The on-call technician (Scott) called us back by 5:00 am and was incredibly helpful and understanding of our situation. He was able to give us interim guidance to help figure out the main issue. Once we realized it was a faulty breaker (and not something on the City of Austin side of things) they scheduled us with a technician (Robert) for that afternoon AND assured us that we didn't need to be present as long as they could have contact with someone in order to enter the house if needed. Needless to say, we both really appreciated the customer service and willingness to take care of our electrical issues so we could visit our family as intended. Everything was restored appropriately and the price was very reasonable. (We did reach out to other companies that were also 24-hours and were told a technician from another company could get to us a bit sooner, BUT we still elected to go with Fox because of the customer service AND the help they provided over the phone at 5 am).
Fox Electrician did a great job of drop light and Fan install and ran a new outlet into the room through the wall. Very Professional and as always Fox Electricians use top quality fixtures and cabling.
Technical was knowledgeable and fixed the problem in one hour. While there, he stayed a bit longer to check out the other unit and fixed a problem we didn't know was emerging. Will use again without hesitation.
Lucila Duncan
a month ago
Installed our bathroom ventilator with heater and light. Excellent job ?
Carolyn Marchand
6 months ago
Obie did the winter check on my HVAC system. He was polite, quick, & explained everything to me.
Olin Torres was wonderful. Great job Olin!
J.L. Quelch (quelcjlx)
4 years ago
I was favorably impressed with Shawn. He was courteous, patient and clear in his communication with me. He appeared to be knowledgeable and efficient in his work. He explained what he was going to do and gave reasonably accurate estimates of time to complete each task. His cost estimate was accurate and he made me aware of a coupon I could print out from the website for a discount. I was as pleased with the experience as was possible under the circumstances.I was not as impressed with the 24-hour service. I called at 12:35 AM to report my emergency situation -- an actively leaking water heater. I never received a call from the on-call technician. I was forced to spend all night mopping up water with towels, rinsing the towels out, then mopping again. I received service only after calling at 8:00 AM. That was disappointing.
They installed generator hook-up to my main breaker box. Electrician did a great job in understanding what I needed, sourcing materials and installing. Very satisfied and would recommend highly.
The guys showed up on time. They were extremely professional. Their estimate on how long it would take was pretty accurate. I was in video meetings during a lot of their work and they seemed to be extra careful to make less noise when I was on those calls because the people I met with said that they didn't notice them. Overall - great job!
Dolores Counselman
3 months ago
The technician Sam, was very efficient very professional and very helpful to me. He answered all questions that I had.
Kevin Robbins
3 months ago
Byron was the consummate professional: courteous, positive, responsive, comprehensive and complete!
Trey Williams
3 years ago
I have used Fox Service for both my home and my business for nearly 20 years. They are responsive, professional, and they do great work.Responsive - Someone always answers the phone, and if they don’t have the answers, they are good about having someone follow up who does. Fox has a lot of trucks on the road, and this means that they can usually get to me quickly.Professional - I have always experienced courteous and knowledgeable technicians, whether it was a plumber, and electrician, or HVAC tech. My questions get answered, and they make sure I understand any maintenance items to stay on top of moving forward.Great work - I can only think of 1 or 2 instances when I asked them to come back to take care of a problem that didn’t get completely resolved the first time. And in those instances, they made it a priority to come back quickly, and they resolved the issue.I gave them 4 stars instead of 5 because Fox is not the cheapest company out there. But I do believe that you get what you pay for, and the value of their work makes them worth it. I highly recommend Fox Service!
Stetson came out this morning to take care of an electrical project in our master bathroom. What a fine representative of Fox Service Company! We will definitely request him for any electrical work in the future. His phone manner when he called was excellent, and he was the nicest person we've had as a worker in our home. We felt very confident of his expertise in the electrical field. Stetson rocks!
kristen ross napoleon
4 days ago
Very helpful and clear communication on upcoming maintenance needs.
In the past 18 months I have received excellent service from the good folks at Fox. I believe this is my 4th service. The first 3 were electrical installation and repair. This visit was plumbing. Your technicians were friendly, efficient, and most of all, very professional. I will be using Fox again in the future.
Bill Fraught
9 months ago
They came out the same day and replaced a bad capacitor on my ac and got it back working!, in 102 heat.. Love this company. Will always use them. Grandpa Bill, Austin, Tx
I used Fox Service Company to do some electrical work around my pool and deck after we got rid of the hot tub. My electrician, Stetson, was great all around. It was refreshing to work with someone like Stetson who takes a lot of pride in their work. The outcome exceeded my expectations. Thanks for the great work, Stetson. I'm looking forward to having you tackle more projects we have coming up.
Charles Grabs
9 months ago
The plumber Ryan Tamez arrived first thing this morning. After examining the problem he gave me some options for dealing with it. Once I had decided he got to work and completed the job quickly. Very pleased with his work.
Jaylinn Davidson
2 years ago
Scott was courteous, professional and patient! He explained the services that were available to me and then did a great job removing the dead mouse (!) and making sure everything was working. I signed up for the yearly maintenance so I don't have to worry about it!
Jimmy Burkett
2 years ago
Our system went down on a Friday and Fox had the installers here to replace our unit on Sunday morning. Wow, so impress that they would schedule us for the install so quickly and that they came on a weekend to do the work. The guys did a great job and we are very much enjoying our new system. Thanks Fox!!!
Justin Dillon
8 months ago
Jeremy from Fox Service went above and beyond to diagnose and repair plumbing issues due to a poor installation by another plumber. I cannot recommend him highly enough.
Wes McCarty
10 months ago
Jeremy was great. Showed up on time, did a great job, was extremely professional. I will always use Fox and request Jeremy for my plumbing needs!
Ruthie Robinson
11 months ago
Jason and Pedro replaced both water heaters in our home and did an excellent professional job. In addition, they discovered a builder's error in a drain line and resolved that as well.
Steve did a great job on our water heater replacement and system descaling today. Our water heater hadn’t been properly maintained and he helped solve our flow problems. Trustworthy, on time, fair price. Have used them for electrical as well- a great one stop shop for your home repair needs.
They were out to my house within an hour and were transparent about all costs and services. The service staff were professional, knowledgeable and easy to work with. They did a fantastic job with our new hvac system install and we couldn't be happier! Great experience, start to finish!
Barbara Carpenter
a year ago
Fox has always been my go to for HVAC problems. When I needed a new HVAC system in a house we rent out, I turned to them. They assured that my tenants received cooling until the new unit arrived. However, it took more than a month after installation for the thermometer to be installed.
Timely and professional maintenance of HVAC systems. Thank you Scott Bandy!
Ryan O'Connor
3 years ago
We purchased a home in which Fox had recently installed a new A/C and furnace. Two months in we had issues and after a quick call, Fox immediately sent a service tech out to look at the unit. Scott was amazing and finished the job while I had to run to a meeting. He texted when it was complete, explained what he did, and even locked the door on his way out. I would 100% recommend Fox (and especially Scott) again!
Jeremy was very professional and very helpful with the issue with my hot water heater. Showed up on time. Explained the alternatives to the level of detail that I asked for. Was good about honestly sharing the limit of his knowledge and then calling in for additional info. Was able to quickly locate the problem and get a part locally so that we didn't have to schedule a second visit. Got everything working perfectly again and reviewed all of his work with me to insure I agreed and approved of the work. Would highly recommend Jeremy and Fox Service.
John Dameron
2 months ago
The plumber did a great job..explained everything...good guy!
Kelvin & Manny did an awesome job with an AC unit replacement in our apartment unit. They were friendly, prompt, clean, and diligent. They were courteous throughout the entire day, and did a fantastic and high quality job. They made sure our questions were answered and that our place was spotless before they left. Highly recommend!
Stephen and Pedro did a great job repairing the leak in our front yard. They were very pleasant and professional
David Turnbow
5 months ago
Very professional, did a thorough inspection of our HVAC and answered all of our questions
Charles Warnken
3 years ago
I had three appointments with Fox Service technicians in one morning, plumbing, electrical and AC/Heat. The experience was outstanding. Each performed their jobs efficiently and answered all of my questions where I had concerns about operations. A couple of areas needed to be corrected where the builder failed to install a part to meet code and contracter installed a part wrong in the AC/Heat unit causing the unit not to function properly. This house is only three years old. I can't say enough about how glad I was to rely on Fox Service and their professional technicians.
Sharon Watkins
5 years ago
Today Daniel T. from Fox Service Company came out to do a heating inspection as per our service contract with Fox. The inspection was very thorough and everything was explained to me as he did the inspection. Daniel went above and beyond helping me with changing my air filters and providing me with information on my system and the different filter systems that are available. He showed me pictures of my system as he explained what he had done. He checked my vents to be sure they were all open and thoroughly checked all the components of my system. I had been wondering if my service contract was worthwhile but thanks to the professionalism and helpfulness of the service technician, I will definitely continue to use Fox. Based on my experience, I would highly recommend this service and if possible, request Daniel T.! Sharon W.
JacLynn Derning
5 months ago
Byron was very professional and polite. He answered all my questions and resolved my issue.
Replaced entire system recently for two-story home. Branden has been easily accessible, gave honest insight into what system my home needed, and has stayed on top of the work as it was being completed. The rest of the team, from receptionists to technicians, was equally professional, consistently on time, and friendly throughout. After watching this team work, I feel confident that adding the optional 10 year warranty was money well spent. I know I can trust FOX to do the work right if anything happens. There are cheaper options out there but when I'm spending on a large purchase, I only want to do it once. Thanks Fox!
Alexander Henley
2 years ago
I just needed AC refrigerant recharged. The refrigerant costs about $5.60 per lb. They would not discuss pricing with me until the tech arrived which was a day and a half after my scheduled service. They asked me for over $100 per lb of something that’s super cheap. More than double what other companies charge. I told them to leave otherwise this simple job would have cost me an extra $300
This company was professional from the moment I spoke to their staff to request a plumber. Jeremy came out and worked on a water pressure issue we had. He was knowledgeable and fixed our water pressure. I would definitely recommend them to anyone else.
Marie Stigent
4 years ago
Posting on my husbands behalf..In January of this year my heater broke down and stopped working. I have a wife and 3 small children at home and the temperature outside was cold. I have had issues with most companies that have come to my residence in the past to make repairs on different items or appliances so I am very hesitant to call repair companies. A neighbor had informed me of what they called a “trustworthy” company that could help me with my heater repair. They referenced FOX SERVICE COMPANY. I was still very hesitant to call, but due to the circumstances, contacted them for assistance. I was SHOCKED by the service I received. Let me start by saying I am a traditional individual. The employee “tech” that showed up to my residence showed up earlier than scheduled, which was delightful seeing how punctuality these days is scarce. The tech was friendly and courteous, explaining any issues he observed every step of the way. His physical presentation was professional meaning he showed up in a neat uniform, not looking sloppy or unprofessional. Even though he was having difficulties locating the exact issue, he explained it to me, contacted another tech who made location for further assistance. I love the fact that there was NO procrastination and that instead of wasting my time pretending that the issue was remedied, the first tech called for assistance and a second tech made location, which again showed up prior to the time scheduled. The second tech was just as professional and presentable as the first. Together they remedied the problem and my family was able to keep warm. The cost was fair and within reason. After the second tech left an employee with FOX management showed up to my residence. His name was Brandon. Brandon was again a breath of fresh air. Brandon was polite and very professional. He wanted to assure that our needs were met and double check that the service provided was done correctly. I don’t think I have ever dealt with employees of any company that ever provided such quality service. It made me feel calm inside without the anxiety that I have normally had when dealing with other companies. FOX SERVICE COMPANY definitely felt like a family oriented company. The two techs and Brandon, I would like to applaud for their professional and quality service. As far as I am concerned FOX SERVICE COMPANY just became part of my family and will be my families “go-to” if I ever have future issues with my heater or Air Conditioning Unit. Thank you guys and keep up that quality, it is not seen enough these days.Sincerely,FOX customer for life.
It was to check to make sure the A/C unit was working properly. The tech was polite, very knowledgeable. I'd like George to be the tech any time I need service.
I called Fox Service Company for some plumbing issues—a toilet leaking from the tank and another toilet that was phantom flushing. The plumber who came, Steve Garcia, examined both toilets. The leaking one was not leaking while he was here today, so he recommended that I just keep an eye on it for now. If it starts leaking again, I’m supposed to give him a call. He said it could be a hairline crack in the tank or it could be a gasket. The phantom flushing toilet did not appear to be running, so he put some food coloring in the tank to see if it would show up in the bowl. It might take a while, so I’m supposed to call if it does. I was really glad that no repairs were done before properly diagnosing the problems. Steve was very knowledgeable and courteous and explained things very well. I have used Fox Service Company for 19 years. I’m one of their Priority One customers. They have done all sorts of things for me, including installing a new HVAC unit and replacing my gas water heater recently. I have always been very happy with the quality of the technicians and the service I have received.
Terry Moynahan
a year ago
Service preformed: repair of broken pvc water supply line. Before beginning the repair the plumber quoted a price of $582. I asked: “is the $99 service call charge included in the $582” He replied “yes”. When he presented the bill it was for $691. I said: “But you told me when you arrived that the service fee was included in the $582”. He replied: “Oh I’m sorry, I misunderstood “. I use quotation marks as the conversation was just as I quote and represents the plumber’s admission of his MISUNDERSTANDING.I don’t mean to represent this is a bait and switch but I don’t think I should be charged for his misunderstanding and would hope to be refunded the service call.
Victor Gonzalez
8 months ago
My air conditioner wasn’t cooling and Sam E was the assigned technician. He was very professional and quickly diagnosed and triaged my problem. Thank you Sam!
Dwayne Haught
4 years ago
I had a Fox Service Company come out and do an AC check on my system as it was installed back in 2004 and I want to try and get as much life out it before having to purchase a new one. I was impressed by how thorough, knowledgeable, and customer service oriented the tech (Daniel) was. He did a great job and offered a lot of good practical advice that will definitely extend the life of my ac system. I signed up for there twice a year maintenance program which I thought was a good deal. I recommend Fox for their ac/heating maintenance program and definitely ask for Daniel as the tech.
I called same day asking for service on my HVAC and both Luis and Matthew showed up within 4 hours to take a look at my house. They were very professional and polite the throughout our entire conversation. By providing me recommendations I feel more confident about creating a plan to address my HVAC needs over time. Thank you Fox Service Company for being upfront with customers and hiring quality employees.
My A/C stopped working yesterday. Gave Fox a call and they had someone out to diagnose the problem the same day. After a quick warranty check and parts order, they were out today to get it fixed. Thanks Darren! Great job.
Sue Petrella
4 months ago
Jeremy to the rescue once again. Replaced a leaking hose bib, did a great job and always a pleasure to work with.
Beckie Buchanan Rice
7 years ago
I wanted to have a Whole Home Surge Protector installed at my residence. I was able to have Technician come to my home to assess work to be done within a couple of days after contacting your company. Technician answered all my questions about products that are used. I was emailed a detailed proposal of work to be completed within 2 days of assessment. Technician arrived promptly to perform work on scheduled day. He was very professional and took time to explain what he was doing throughout the installment. I will contact your company for all electrical work in the future. I have recommended your company and technician to a couple of neighbors already! Keep up the great work!
Robert was great and easily fixed the leaky pipe and broken bath fixture. The home warranty plumber that came out wanted to rip out the wall and re do the plumbing $$$. Robert looked at it, identified we needed an easy to get part and fixed it.I have canceled the home warranty and plan on using Fox for everything . Ya they may be a little higher price but it gets fixed by a pro and in this case the pro was cheaper than the home warranty service .
Jeffrey Belles
3 months ago
Very thorough and professional. Kept me informed through the entire process
I had my home HVAC system replaced and couldn't be happier. I had met one of the technicians a year ago for maintenance and he was concerned, rightly so, about the longevity of my old system. Eric is incredibly thorough, sincere, courteous and kind. He's the kind of person that inspires trust without being pushy, so I requested him for the installation of the new system. He and his partner, Curtis, were amazingly dedicated in the installation. There were all sorts of last-minute problems like inadequate pre-existing wiring, but the two of them soldiered through every obstacle with great professionalism and even a sense of humor. At one point, there was concern that there was a 6'-plus snake in my attic and yet they continued on. It was a long day and they were there until almost midnight without a single complaint (not one that I could hear at any rate). I was passed out on the floor a few times near the end, but they just worked around me. Seriously, if you need HVAC work, these are the guys to ask. I recommend them wholeheartedly and without reservation.
Donald Figer
3 months ago
Great service. Been a client for many years. Tried others. Fox is easier to schedule and more reasonably priced. Happy to be back. Technician was excellent.
Russell Hughes
2 years ago
We were made aware of the $99 service charge prior to the technician coming to our home. We were informed we would be made of aware of the full cost of the requested work only at the time at or after the work performed. We had hoped to have an estimate cost of the overall requested work at the time appointment set.
Valerie Rossman
a year ago
My AC is running so much cooler and more efficiently ! I’m very pleased with my service today. The technicians were very professional and took the time to explain the necessary repairs and future maintenance.
Britt Zanetis
3 years ago
I can't recommend Jason from Fox Plumbing enough. He did an exceptional job getting to the root of an issue I had with my water heater. Backed by Fox, Jason delivered knowledgeable and excellent customer service after a not so great experience with another plumber that had been unable to properly diagnosis/fix the problem. He was very empathetic with the hassle and added expense the first plumber had caused and worked with me to get everything taken care of to my satisfaction. Super nice guy too.
Called Fox out for a last minute electrical issue while I’m in the closing process for selling my condo. Dominic was absolutely amazing, got there after hours at night and fixed it. The absolute worst timing for an electrical issue but am extremely happy with him being able to resolve it in a timely matter.
I would like to speak highly of Glass and Andrew's HVAC work they performed today. Originally, they came to replace a damper (which identified not working by another person who came 2 days ago). Andrew and Glass are so responsible and professional and they did an investigation again before the real work and they found out the damper is working correctly and it is the system issue for heating mode. They could just replace the damper and finish their job, earn the money and go away, but they are not. They are so professional and thoughtful for customer to find real problem and resolve it with patience.It is really a nice experience. Thanks again for your professional service.
Carolyn Wilson
2 years ago
ELECTRICAL REPAIRSMy house is old. Almost as old as I am, give or take a decade or two. Old houses can be kind of cool if you know what to look for. But they also come with problems... like bad electrical wiring, worn-out connections, wiring that is no longer up to code, and wiring configurations that are not adequate to meet the needs of modern electrical appliances. These are not happy thoughts.Thank heavens for Juran Addison from Fox Service Company! With his help and expert advice, I was able to begin planning a long-term project of upgrading the electrical wiring throughout the house. The work was done in several stages.He installed new LED lights in the guest bathroom, repaired faulty electrical outlets, and applied copper wire repairs for the aluminum wiring in several other outlets and switches. He then ran diagnostics to locate and correct any remaining problems. He installed a grounding electrode system and whole home surge protector. Finally, he did a complete service rebuild of both the inside and outside electrical panels to bring them up to code.Thanks to Juran, I now have an electrical system that will be able to support a convection stove and a Bolt EV. I'm absolutely delighted!The project is not finished yet. We were interrupted by the unprecedented freeze in February. Once I have the fallout from that under control, I plan to resume work on the electrical wiring. There are still several things that need to be done and I am looking forward to getting started again.I sincerely appreciate Juran's diligence and professional expertise. I am also very grateful for his patience because I changed my mind more than once about what I wanted to do. All in all, it has been a pleasure working with him. I am confident that any job he undertakes will be done with utmost skill and efficiency.
My wife and I have used Fox Service for over 15 years and we'll continue to use them due in large part to their knowledgeable and friendly technicians. Wayland was able to diagnose our AC issue in about 10 minutes and then proceeded to fully explain what happened and what needed to be done. He had us up and working within an hour. Great professionalism and easy to talk to. Thanks Wayland!
Called Fox Service at 8:30am asking for help with garbage disposal. At 10:45 the technician left and I had a new disposal installed. Excellent job performed by Robert.Highly recommend Fox Service. We have used them several times and have received top notch professional service each time.
He was very professional and efficient!! He exchanged the electrical outlets and all is well!!
Fox Service has always performed high quality, professional service with knowledgeable technicians. This particular tech was superior, informative, and an awfully nice individual.
Richard diagnosed the problem with my AC unit. He kept me informed each step of the way. His communication skills combined with his technical expertise make him a great asset to Fox Service.
My 20 year old HVAC unit has been crippling along since last summer. After a couple of freon recharges and band-aids to keep it moving, I decided to bite the bullet and replace it. I did my homework and had about 5 bids to replace both the inside and outside unit.Matthew came to my house and talked to me about my options for replacement. He was prompt, professional, responsive, informative and genuine. Matthew explained everything in a way I could understand. I didn't decide to go with Fox right away. He checked in on me without pressuring me to go with their company. I can't say enough good things about his service.Installation day - Kelvin and Manny showed up on time. They were respectful (my install was in the midst of COVID-19), wore their masks, prompt and did an excellent job on the install. Lastly, I had spray insulation added to my attic. Glass and Angel were the installers. They too were prompt, professional, friendly and did a very nice job with the spray installation. Both crews seemed to be happy with their jobs and enjoy what they were doing. Matthew even sent a pizza for lunch to one of the crews and they were very grateful for that!Overall my experience with Fox was EXCELLENT! They were not the least expensive of the bids but their price was competitive. I love that they handled the Lennox rebates (which I waited to do this review until I received it) and also took care of the COA rebate process. I felt they did an honest job with professional from start to finish. This was a big home investment for me so I wanted to make sure I went for quality and not for some fly by night company that might not last the 10 years to follow through with the warranty work. In this case, I feel I got what I paid for and I am extremely satisfied and grateful for their service!
The team from Fox was awesome in helping with my recent AC system replacement. The Project Manager, Mark, was extremely knowledgeable, genuinely motivated to help solve my specific problem, and represented the company extremely well.The Installation crew was just as amazing. They took extra care to ensure my house was left clean and that the job was done right. The attention to detail in their work is phenomenal. Not only that but they were extremely kind and tried to keep the noise to a minimum once my daughter went to bed.
Robert Martin
11 months ago
My Technician Robert performed a PM on both of my split systems for the house. Two weeks earlier he came out on a Saturday and replaced a capacitor on my 4-ton unit and got us cooling again...!! FOX has been taking care of my units for the past 10-years now... Thank you
Had an annual AC inspection, tech was on time, professional and explained what he was doing and checking. The system was installed by FOX a few years ago and has been very reliable and efficient, too. Great service by a great company.
Cathy Winfrey
3 months ago
I love getting preventative plumbing maintenance done with FOX!Jeremy called and gave me an ETA, he had all the necessary replacement bits & pieces, and he fixed not only the deteriorating supply line, but the toilet feed line too!Calmly, Professionally,Completely!Many thanks to FOX and specifically to Jeremy!
Stephanie Robinson
4 years ago
The Fox staff members were incredibly courteous. They were able to quickly identify the problem and provide their recommendations. Salesman, Branden, was on the phone with me in no time providing me all my options for a new system. I cannot say enough good things about this team. Will recommend everyone I know to use Fox Service Company.
Terrance Jones
9 months ago
Woke up to a shot AC, called them at 7:45am, my AC was fixed and blowing cold by lunch time! Fast friendly service; happy to give them my highest recommendation.
This was HVAC preventive maintenance on two units.
Kevin Johnson and Jason Treder.
Cameron Nokes
4 years ago
Awesome experience with Daniel Tobey and the Fox team. They were here within 45 minutes and he was meticulous with the work ensuring everything worked perfectly, including re-wiring the secondary float switch that was done improperly by a previous company. Great quality, personable, and extremely professional. Highly recommend.
Same day service to fix an emergency plumbing situation. The tech Ryan, was knowledgeable, quick, and did a great job. Highly recommend!
A couple weeks ago our air conditioner stopped working at 7 pm the night before we went on vacation. Horrible timing. We called Fox Service to fix it because they installed our new HVAC unit 4 years ago. They offer an after hours service for instances just like ours. The tech came out by midnight and was able to fix the problem in less than an hour. He charged us for the part but kindly advised us to contact the office in the morning to see if it was under warranty. I called after we returned from vacation and the service manager said he would give me an answer within 2 business days. He called me back the next day and told me the part was covered under warranty and that we would receive a refund for it within 3-4 weeks. Less than 2 weeks later we received the refund check in the mail. This is a great company and they do what they say they are going to do!
Jonn McCurry
2 months ago
Brandon was responsive communicates well and trys to do the right thing for the customer
Can’t say enough good things about Fox. They are prompt, reliable, and offer outstanding customer service. They came highly recommended to us, and have completely lived up to their reputation. They separate service from sales, so we never felt pressured to buy when a service person came to our house. Anyone we dealt with, whether sales, service, or office, was highly knowledgeable and willing to take the time to work with us.
Victoria Walsh
4 years ago
Matthew came out to assess what was wrong with our ac the morning after we put in a request. He was very friendly and answered all of our questions. We decided to get a new unit because or ac was 18 years old and we didn’t want to put money into something that might need another repair soon. Matt sent us a few quotes, set us up with someone to install the day after we decided to go with fox. The person who set us up was very knowledgeable and gave us a lot of information on how to take care of our ac. So far a really good experience and the ac unit is up and running great!
I never remember peoples names which is unfortunate because the electrician sent ( last name Crandall from receipt) was extremely knowledgeable and really walked me through the electrical outlet repair. I also had an inspection report from a new house we just bought and he let me pick is brain on the reports electrical findings. He really was super nice and took the time to make sure I understood the electrical code and even how some came to be “current” code( pun intended.)I would use again for sure...
Fox weatherizing service is fantastic! I recommend without any reservations. They completed all work as stated. They were professional and thorough. They explained the why behind their work in very understandable terms. I really appreciate that extra education. Major bonus, they leave the house like they entered it. The crew cleaned my entry way better than I usually do. Definitely give this friendly team a try.
Now my patience has worn out. I called Fox as a listed preferred service provider for Mitsubishi mini-split AC repair. One of my 3 units (one for each bedroom) was not cooling. The repair guy came out, spent about 45 minutes cleaning the coils, and claimed it was now blowing much cooler and was fixed. I paid $348 for the work. However, it was not blowing cooler My partner went on the Mitsubishi website and saw videos on the need for cleaning behind the coils, specifically the blower wheel. The videos showed how to do it and with some effort, she gained access and sure enough it was caked solid with dust, etc. She cleaned it herself, with a vacuum attachment, and it seemed to do the trick.Since the website says satisfaction guaranteed, and the problem was not fixed, Sarah called Fox to tell what happened and ask for a full refund. The service woman indicated this would likely not be a problem but we had to speak to a manager. They called back once, we missed the call. I have now called 3 times, two of these after writing up the details and submitting them online. Twice I was assured that the online write up had been received and I would be called back by a residential HVAC manager. That still has not happened. Fox might be good on other appliances, but they don't know much about mini-splits, or at least the service guy they sent didn't know, and now the follow up has been less than professional. This is really not okay.
Called Fox Plumbing about a broken water pipe. They told us they could send someone out the next morning but to turn off our water. This morning we woke up and called just to confirm and according to the gentleman working today, there was a miscommunication and they were not able to come. My family has been without water now for over 24 hours without a contingency plan due to Fox Plumbing telling us wrong information and having no solution. Will never call Fox Plumbing again for service and will be sure to let friends and family know about how unprofessional they were.
william mcleroy
8 months ago
Nick was very responsive to all the questions I had about my HVAC system in my house. Went over and above in terms of answering my questions and caring about the quality of my HVAC system
Carol-Lynne Meissner
4 years ago
Our recent plumbing issue was more of an inconvenience than an emergency. The Fox representative was thorough and professional, and he did a wonderful job of explaining to me how to troubleshoot the issue if it occurs again. Steve was polite, articulate and engaging, and he is clearly knowledgeable about what he does. Two thumbs up!
Steven Sartuche
2 weeks ago
Needed emergency late night maintenance. Showed up and got it fixed quickly.
Rodger Walser
5 years ago
Daniel Toney from Fox Service came to our home today to perform the annual checkup for our AC unit. He spent about 4 hours and completed a thorough check of the outside and inside units. He advised us that we needed to replace a start-up capacitor for the compressor motor and sold us on the idea of adding a kick-start. In addition, he found some issues with the indoor unit and repaired some vent joints to eliminate air leaking into the attic. He also advised us on the wisdom of adding a float valve switch to shut the system down before overflow from the water storage. Daniel was very competent and professional. He has an excellent demeanor and we were very impressed with him personally. He was very careful with all his work and we will ask Fox to send him again for our future checkups and repairs.
Everyone that I dealt with at Fox was great, starting with Cary Weaver. He was friendly and professional in describing his quote to me and explaining every aspect of it. Once I agreed to a complete replacement of my home air conditioner, the installers, David and OB, arrived on time and completed the job with no negative incidents. They answered all of my questions, completed the job as scheduled, and performed a thorough cleaned up. They too were professional and courteous to me and my wife. I give Fox Service Co. 5 stars for overall satisfaction an have no qualms about recommending Fox to anyone.Thank you for a job well done.
I dealt specifically with Waylon and he was rude and unprofessional. I'll eat the trip fee on this and call someone else versus letting him back in our house. I have used this company on one prior occasion and had no issue then. But Waylon has no business dealing with customers.Save your money and call someone else. There are plenty of other options.12/23 Follow up: Waylon sent a bid to replace the entire system for $6,000 before leaving the property that first day. Three days later, they cobbled together a $2200 repair quote and sent it. The day after Waylon's visit, a DIFFERENT COMPANY came out and handled the repair promptly and efficiently for $140.AGAIN I SAY, TAKE YOUR BUSINESS ELSEWHERE!
We just moved into a 20 year old home, and wanted to be sure that the HVAC system was in decent shape, so we called and arranged for an inspection. Our serviceman Curtis Luther did a great job inspecting, servicing, and explaining what I should do going forward. I agreed to sign up for an annual servicing of both the heating and cooling system, and would use Curtis again
I have had the best service person ever come to handle my AC problems. He is Curtis Luther from Fox Service. He has been here twice now to resolve my issues. His attitude and enthusiasm for getting the job done right is unsurpasssed. He is so friendly and takes extreme pride in his work and to get things fixed correctly. I recommend him with 5 stars.
James Kingham
2 years ago
Great work by the Team at Fox Service. Complete removal of old AC unit and HVAC from the attic and installation of the new Lennox AC system. Great job by the entire team. They walked me through the new gear and the wifi Thermostat step by step. You have a great team ... very knowledgeable and professional. Extremely happy with the new system.James
Mark Henderson
9 months ago
We just had a new heating and air conditioning system installed in our home by Fox Service Company in Austin, TX. They went above and beyond in explaining our options and also went above and beyond in the installation! We are very happy with our new system and highly recommend this company!
The serviceman (Steve) was on time. He said what he believed the solution was and gave me options. I told him what I wanted and left him to accomplish the task. I've had this water flow problem for years. If the task was easy or simple I would have taken care of it years ago. Steve said what he was going to do, how long it would take and by golly, he did it. I am very happy, obviously with the outcome but also with the courtesy and care Steve gave me. It won't be difficult for me to choose Fox next time I have a plumbing issue.
Steve was great! We were in a pinch on a Friday night with a gushing kitchen faucet. Steve was able to talk us through a quick fix until we could find a more permanent solution. Very helpful and knowledgeable while doing everything over the phone. To the next person who gets Steve to fix your plumbing problem - you’re in good hands!
Deanna Buckley
2 years ago
Scott was amazing!! He patiently listened to my concerns, reprogrammed my thermostat to include emergency heat, and educated me on what to do in a winter storm as well as changed my filter and ensured there was no damage from the recent snowmaggedon. Very professional, knowledgeable, and kind. Ask for Scott!
I recently needed to replace a condenser and coil at my home. Cary, David, Brandon, and the guys couldn't have made this a better experience. Cary quickly provided a quote, financing options, and an installation timeline that met my schedule. The installation crew were very respectful of my home. They completed the installation within the proposed time, plus provided helpful maintenance hints. Who knew you have to replace the filters more than once a year? You can't go wrong with the level of customer service they provide!
Derek Trainer
6 years ago
I worked with Fox as part of the Austin Energy efficiency program. From start to finish they did an excellent job not only with the work performed, but also with guiding me and being there throughout the whole process. The gentlemen that did the work, Juan, Rick, and Sebastian exemplified professionalism and courtesy. They performed the work with care and diligence working almost 12 hour days. As well, they took pride in their work and cleaned everything with each visit to the point where one couldn't even tell we were having work done. Lastly, Joseph supervised everything to a T and always communicated with me so I knew exactly what was to happen and expect. I can not recommend these guys enough. A great team and a great company.
Kirk Gorman
11 months ago
Same day service for an emergency plumbing problem. Price was reasonable and technician quickly diagnosed and repaired the problem. Will use their services again in the future.
Tommie Parkhill
3 weeks ago
Isaiah Villela was very helpful! Great work!!
Family Fun times
5 years ago
Fox is great if you want the company to come out and fix a single problem. They are fast, efficient and easy to book. I have ran into a road block with FSC recently. I need a quote for 19 AC/Heating units that need repaired. Two service techs have come out and neither one of them have contacted us regarding the quote we requested. I have called and after being on hold for about 7 min I was told that we have a designated account rep. This made me happy and they were going to transfer me. The man said leave a message and my rep will call me back. I asked if I could get his direct number in-case he did not call me back and I was told they are not allowed to give out direct numbers. I am confused. If you want my business why would you not give me my account reps information. Not to happy with the corporate customer service.
Doris Buckholtz
7 months ago
The service man was punctual, courteous, thorough, and explained what he was doing and how to update system when needed.
Steve was amazing. He fixed a small problem last week and came back to replace my water heater today. He answered all my questions and the work was completed quickly. I always use Fox Service Co. for all my plumbing and heating/cooling services.
Brandon was great and professional. Friendly and efficient.
Fox Service just installed 2 Bryant HVAC systems for us and the entire experience was fantastic from start to finish. The prices quoted were excellent and we financed the systems, a 10 year warranty for parts+labor and inline UV purification units. I evaluated 5 quotes and Fox's stood out as the best deal for our needs. It wasn't the cheapest nor was it the most expensive but it was the best package.Branden Belk, sales and project manager, is very knowledgeable and responsive. Even when a potential glitch popped up during installation, he handled the situation quickly and adeptly. And did so again when an issue occurred with the power supply to our pool pump. The level of service certainly exceeded my expectations.The installation crews were all professional and competent. I'd like to give a shout out to O.B., Luis, Juan, Vincent, Trevor, Bryant, Kelvin and Evan. Each of them did a fantastic job.Our new units are very efficient, quiet and the whole house is more comfortable. I can't believe that the whole project only took 2 weeks from the initial sales visit to project completion!
Jim Wadlington
2 months ago
Olin was great
Please buy him a lunch
Jim
Terrie Kalish
5 months ago
Professional who delivered and explained the work performed along with cost estimates. I would highly recommend!
barbara johnson
8 months ago
Our technician arrived and diagnosed the problem. The quote was very reasonable. The repair was done and I was very happy with the service.
Branden with Fox Service did a great job helping me with getting a new AC unit. He was very knowledgeable, courteous and responsive throughout the whole process.I was referred to use Branden and Fox Service from a family member and wouldn’t hesitate to recommend him myself.Excellent experience!
George Righter
a year ago
the repair that was done lasted all of 7 hours I was told it would be a temp fix but it didnt last 24 hours for a charge of 600.00 . I wouldn't have done it if I wasn't desperate for heat as I was sick with covid! I do apprecate that they came out under the circumstances! but felt like the charge for a jump start on compressor was a little high!
Fox installed a new hvac unit in my home on 22 Sep 2017. We returned from vacation, and no AC. They scheduled a new installation in a matter of 2 days. I can't praise them enough. The technicians were absolutely great. Very professional, and courteous. This is a truly outstanding company. I checked with another company, and they were very price competitive. I could highly recommend them for any service.
I was in need of a quick AC service when some issues were discovered during my home inspection. Daniel arrived just under an hour after I called in! He was very professional and was able to fix the clog and did a full service tuneup. Would highly recommend to anyone in need of AC service!
Jeremy Strickland
3 years ago
Fox Service came out on a Saturday evening within 30 minutes of my call. Our AC suddenly stopped cooling (as they often do this time of year) and they were able to get repairs made within an hour. The tech was incredibly patient and professional. The project manager reached out to me the next day to schedule a consultation so we can work out a plan of action for the next steps. I can't recommend Fox enough for getting the job done right in a short amount of time. Call them first!
Fox Service is our ‘go to’ company for all home service and repair. For over 15 years they have been reliable and honest. The technicians are always professional and polite. Today Jeremy came to fix our hot water heater. He did a thorough job and called the manufacturer to get our parts under warranty. Fox and Jeremy helped make an unpleasant experience bearable. Thanks Fox!
Wayland, my HVAC technician, was very courteous and professional. He explained what he was doing/did and completed my system check in a very efficient manner. Thank you!
Bailey Curwick
10 months ago
(First experience with Fox) One of the few companies I could get to come next day. Bradley was nice and helpful and took care of things quickly.
Jeff provided outstanding service with care to our new items, friendly attitude, expertise with repairs, and overall a great experience! We will ask for him again! Thank you! The Dulas
Had the BEST service experience with AC and plumbing as a home owner for over 25 years.The professionalism, knowledge, and extreme leave of Customer Service I received from Shawn, Robert, and Eric were unsurpassed from anything I have experienced before.I will use Fox Service for all my homecare needs from now on.Thank you so much!
Galen Schmidt
11 months ago
Dug 2.5' through wet clay to get to the water main, and quickly replaced a borked Pressure Regulator Valve. The repair was expensive, but less than what I was expecting to pay for the amount of work required.
Melissa Wiswell
3 years ago
We needed a gas valve shut off/capped and called Fox. The plumber Stephen was polite, professional and arrived on time. Have used them off/on over the years for plumbing and electrical work. Very pleased with their scheduling and professional services. The HVAC system we purchased from them has been running smoothly for 6+ years now.
Had my annual fmHVAC maintenance checkup, quick, technician also installed a surge protector for the AC.
Great company and personnel. Wayland (Austin) was the service tech.
Phillip Berry
7 months ago
Fox supplies support for my home plumbing, electrical, heating and air conditioning. They are prompt and reliable. They never have to re-do anything. They are a bit pricey, but worth it.
I was very pleased with the service representative from Fox. Scott took the time to trouble shoot my furnace problem even though initially there did not seem to be a problem. He was patient and eventually the symptoms returned. He quickly found the problem, explained what was happening and offered options, making sure I understood the costs associated with each option.My experience with Fox, specifically Scott Bandy, was positive. He arrived on time, was courteous, professional and knowledgeable. If all of Fox's reps are like Scott, I would recommend them for A/C and heater service.BH
Fixed a gas leak . Jeremy was great service.
Seth just came out and looked at our heater, said it was falling apart and should be replaced. Not a wealth of information. Not really talkative. He said he wouldn't put anything in to repair work and indicated that I declined repairs, which I wasn't really given an explanation. Poor communication skills.
Technician expertly & professionally repaired some electrical outlets in our backyard, in a timely manner & with pleasant conversation. We will use that technician again & recommend him to neighbors.
Dorsey V Twidwell
2 years ago
Requested an estimate for repairing the plumbing leaks under kitchen sink. Jeremy initially refused to provide, saying the it was unrepairable and insisting that the kitchen needed to be completely remodeled. (I already had one estimate for the job from another company) After some discussion, he reluctantly agreed to provide estimate. He also refused to take my coupon, which Ben at the office had said I could use when I made the appointment two weeks prior. Jeremy stated that Ben didn't know what he was talking about. Jeremy did take 15% off the bill. Summary - I spent $84 for 20 minutes of Jeremy's time for an unusable estimate.
Needed trouble-shooting to resolve error messages coming from thermostat. Sam came promptly, explained the problem clearly, fixed it completely. Fox can be relied upon for professional work.
Rodney provided top notch service. I am 8.5mo pregnant- great time for AC failure in central TX! He was out to my house (which is very out of the way in the country) within 1.5hrs. They really helped me out in a pinch and have excellent coupons on their website. I feel confident that the service I received was honest and Rodney was very knowledgeable. Thank you for making my day
Patrick Lalezari
a week ago
Clayton did a great job
Diagnosed the problem and fix it
Justin Streeks
a week ago
Abdul was the best. Went above and beyond!
Jessica Vasireddy
4 years ago
Our hot water heater started leaking at 2 AM. We called four 24/7 plumbers and Fox was the only one that answered. The 3 others had a voicemail and called us back at 8 Am. Not exactly emergency plumbers like they advertise. Steve with Fox FaceTimed us immediately and helped my husband determine where the leak was and located the shut off valve. He determined we possibly needed a new water heater and couldn’t do anything until morning. Our living room ceiling was flooded so he referred us to a water restoration company and called us two more times just to check on us before his company opened. He was so kind and helpful when we were stressed and completely lost. Thank you Steve! Rafael was also great the next morning and was there all day helping us. He too was wonderful!
The technician, Ryan, was in time and did a great job with the water heater. He was also very informative as to how to avoid problems with it in the future.
Ashraf Ayyash
2 years ago
I had a bad experience this company. Their technicians are shady and dishonest. The first one was The HVAC tech who wasn’t able to diagnose the issue and charged me $150 for coming and draining the water line. He blamed the issue on plumbing and called the office to send a plumber. The plumber is clueless and did zero effort to find out what the issue is. He then wanted to charge me $250 to drain a line ! I asked him to just leave. This company is dishonest and unprofessional.
It was a relief to have Fox take a crisis off my shoulders. My parents are in their early ‘90s and their power went off at 11:30pm on a night that preceded record high temperatures (108d). The City restored neighborhood power at 3am, but my parents’ power didn’t come back on. Mr. Scott Martin of Fox Service responded to my emergency call at 4:00am, and he assessed the situation, provided me a verbal, followed by written, estimate and supervised the complete replacement of my parent’s outdated electrical service panel. He filed city permits and initiated work only one business day after I approved the bid. Incredibly, he completed the project in one day, finishing a day early and under budget. The company reduced the final invoice accordingly (almost unheard of these days). They did excellent quality work. I had previously used them at my house, and I will certainly use them again when necessary.
Our home has had a long-standing problem with low water pressure. Our irrigation tech suggested we have a plumber check out the pressure release valve. We have used Fox Services plumbers for years, so we asked one to come out. Steve and his partner solved our problem at below cost and in less time than estimated. They thoroughly checked out our problem and figured out how to fix it and save us money. For the first time in 20 years our sprinklers outside and our faucets inside all run great. We have been Fox customers for plumbing and HVAC going on 20 years. Another great job.
My experience has not been great. Made an appointment for electrical service and they were a no-show. Hired them for HVAC maintenance: first appointment went well but the second appointment was all about the hard sell of a Bryant system (a good unit, according to CR) due to 'leaks' and 'age' - got a second opinion and that has not turned out to be true; not sure if this was the tech being greedy/desperate but I am likely to look elsewhere for my needs from now on. To their credit, the phone folks are always super professional and courteous.
Russell Mullins
2 years ago
We walked into our house tonight and there was smoke in the air and it smelled like burning rubber. I called the fire department, and then I called fox service company. Fox Service sent their electrician named Stetson. He was very helpful and explained everything he was doing while he tested the entire electrical system, identified the problems, and stopped them. He quickly found that the hot water heater was wet inside the wiring and was arching. Translation - there was a fire inside my house that easily could have burned the whole thing down. Stetson saved us and our house! I'll never call anyone other than him again.
Just had my entire system replaced along with duct replacement, insulation and balancing. Every employee I had contact with was friendly, knowledgeable and made introductions before entering my home. Never made me feel burdensome by asking 100 questions. They explained everything they were doing along the way. Pleasure to have such friendly, knowledgeable and professional workers on a big job like this. Also stayed each day till job was finished and cleaned up like they hadn’t been here at all! Thank you FOX
Michael Scott
4 years ago
I called Fox Service to come out to take a look at our A/C unit that was making a strange sound as well as leaking water. I was told a timeframe between2-6. I received a call within minutes, saying our rep could arrive in 30 mins. Scott Bandy was our service rep and couldn’t have been friendlier. He quickly diagnosed the issues at hand and provided solutions. Scott ran through initial pricing and allowed me to process everything while he went to his truck to get his tools. Upon his return he provided me with a promo Fox was running that would saved us over 50%. We accepted the promo and Scott quickly went to work. He finished in a timely manner, fixing the issues at hand. Scott went out of his way to ensure we had a positive experience, and even assisted us with a quick, “non” A/C issue. Thank you Scott for your friendly service!!! This experience could not have gone better.5 STAR EXPERIENCE!!!!!!Thank you,Michael Scott
Britton Danton
a year ago
I’ve used Fox many times over the past 6 years or so. I’ve had a great experience every time. Their staff is knowledgeable and professional, and they’ve always been available in emergency situations. Big time thanks!
JOHN G Bordie
7 years ago
Service man arrived at the time promised, he identified the AC problem quickly, repaired it immediately, and was friendly and courteous the entire time. The AC began functioning properly within a few seconds of power restoration. Fox's track record has been outstanding during our entire working relationship of more than 25 years. We have also used their plumbing and their electrical services and have the same positive experience each time.
Bobbie Phillips
9 years ago
We've used Fox Service for years and I'm writing this review as a collective. They have demonstrated prompt professional response to my call each and every time. They have always been knowledgeable about the service they provide and quickly able to repair. Prices are set and estimated upfront, so they are able to really take the time to complete the job.There have been times that other companies have needed to collaborate work to get the entire task completed and they've been able to assist to the fullest. I've always felt comfortable with Fox's Service Technicians in my house. They have worked with my house's plumbing, electric problems and even appliance repairs. All of the history sums up to an excellent overall experience.- Tip: Their website has a promotions tab with coupons.
Connie Lundgren
3 years ago
Angel did an awesome job on moving and installing a vent for a vent hood. He did the indoor work and was very careful and thorough which I appreciated. There was roof work involved and he was careful enough not to open the roof while it was raining. He left and went to another job and came back to be certain of the weather and then finished the job. Did I say he did all this in 40 degree weather! Great job!
Tracy Ann Woody
5 years ago
I use Fox Service Company for my VIP heating and air condition service. The service includes two inspections a year (one for heater and one for air conditioner). It is always easy to schedule appointments and the technician always arrive within the scheduled window - giving a heads up call within 30 minutes of actual arrival.Today’s technician, Daniel Toney, was very professional explaining what he was going to do before beginning work. He kept me informed during the inspection and made recommendations. Daniel replaced two capacitors providing documentation for warranty as well as a detailed description on work performed. I received the standard 10% discount and am happy with the service.I also have used Fox Service Company for plumbing and electrical work. I have always been very satisfied with the work performed.
I used Fox Service at my house and was very pleased with the service. The people that answered the phone were ok. The technician they sent to my house to work my air conditioner was named Steve and seemed to be very knowledgeable. He was very easy to talk to and answered all my questions. The price was just a little higher than others but he fixed for the price he had quoted. I would use them again.
Jessica Wahpepah
3 years ago
Fox Service Co really came through to help fix and electrical issue. Our dryer stopped working and after an appliance guy said I needed an electrician. I started calling around and Fox service was the only one that could get me in today. Here's the thing, we used cloth diapers..and not having a working dryer isn't an option. They said they could get someone here between 12-6, but guess what they showed up at 11am! Thank you Scott for the quick assessment of what was wrong and repair.
Pat Pinkston
6 months ago
Very courteous, professional but friendly. He was very thorough and serious about his job.
Barbara Lenhardt
6 days ago
A very good experience, start to finish, with this company !
The team that replaced my HVAC unit were very nice guys. I had no trouble trusting them to come in and out of my house without my supervision. during the process my ceiling was cracked so they sent a person out to fix the damage and he did such a good job that I can't even tell where the patch is.Also, one of my light boxes was loose and they fixed it without me even asking them to.overall, I am very pleased with the air quality and temperature of my house.
Our furnace would not turn on.I called Fox and got an appointment for the next day.The technician arrived promptly.He was thorough in locating the problem (knew what he was doing).He performed several tests after he installed the new part.I highly recommend Fox Service Company for home heating problems.I have used Fox Service for several years for repairs and preventive maintenance of our heating and AC systems and intend to continue. Byron.
we have Fox Service Company scheduled to do our a/c and furnace maintenance twice a year as a Priority 1 customer. when the tech came to do our regular maintenance he found a problem with our a/c. it required a four hour fix, but i was very happy to have them return the following day to finish all the work. we are very satisfied! thank you, Fox!
Jonathan Blake
3 years ago
Jason was on time, communicated with us before he arrived, made the repair within 15 minutes, and was extremely courteous and kind while he did it. I couldn’t recommend Fox more highly and I’ll be sure to use them again when it’s time to get the water heater replaced in a few years.
This time, just like every other time I use Fox Services I receive a top quality service. I appreciate the craftsmanship, the warranties, and overall the feeling that I'm in good hands regardless of the problem!
They are so friendly, knowledgeable and on time!! No messing around, just getting the job done nice and quick :) I’ve used them a few times now and have been beyond satisfied each time! 10 stars if possible!
Needed a same-day install on a finicky bathroom sink....they had a guy at my home 2 hours later. I wasn't excited about paying a plumber, but everything was reasonable and done beautifully. Thanks, guys!
Fox in general is great. Jason S in particular was extremely helpful, knowledgeable, and efficient as a plumber. Solved my problems quickly.
Kidane Yosief
3 months ago
Very responsive and on time thank you for the service to my HVAC maintenance.
Xiaoyue Jiang
2 months ago
Great experience with Robb in Fox for fixing our complicated bathroom remodel electrical issue.
My appointment window was from 8 to noon. They didn't show up until 7:30pm. No call no update that it would not be in the scheduled window. The repair was fine but very expensive. Could have had it fixed for less elsewhere after calling other companies about the problem and asking for estimates.
Got charged $400 to find a leak in the system. Technician did not find any leak and proceeded to charge 800 to do another test and talked about that it would cost in the arena of 3000s for the repair which is additional to this diagnosis told him to leave. Save your money, I paid $500 for nothing.
Great experience with Fox Service. Technician quickly diagnosed and repaired some tricky electrical problems in our house. Jeff was very friendly and professional. Thanks guys!
Linda Chambers
6 months ago
Sam Efs provided the seasonal maintenance on my HVAC system. Sam was friendly, on time, professional, and informative. Great service!
I was feeling sure it was something simple causing my AC to not turn on. I troubleshot myself and couldn't find it. I called several companies with good reviews and Fox was the only one that would credit you the service call charge toward the repair. So I went with them. My technician got down to the bottom of it quickly. It was a switch that a tech from direct tv thought was a light and switched off. He didn't have to charge me any extra beyond the very reasonable trip charge. Really happy with Fox.
Leigh Fulkerson
4 years ago
Having been a loyal customer of Fox service I find my latest experience to be indigestible. I replaced HVAC unit a few years back and have been a yearly contract customer ever since. Upon my inspection they found a warranty part had failed. I was told the part was covered but the labor was not covered! This was fine. But the bill definitely wasn’t.$96 to fetch a warranty part$60.75 for warranty administration paperwork to mail the part back. The box was 4“ x 6“ oh and wait… The tech left it in the backyard (Yep we’re going to mail it back) oh and wait still had to pay another $60.75 for labor that’s $217.50 to replace a part still under warranty on the unit they installed and maintained so for me these numbers just don’t add up to good loyal customer service
Fox Services has done great plumbing work for us. Their efforts to fix continual leak problems due to over-stressed copper at the manifolds have held up impressively. Jason, Jeremy, and Steve Garcia are all great at their work!
We've used Fox for years and never been let down. We recommend them to friends.
Had someone come out to look at my hot water heater. It was leaking from the inlet water line. Without even really looking at it, they said it needed to be replaced. It probably did due to being over 25 years old. They quoted me $2,500.00, but said they couldn't get it replaced for two weeks. Since this a rental property and I couldn't wait that long, I decided to just do it myself. It ended up costing me around $600 in parts and took me about 3 hours and 3 trips to Lowes.
Kelli Taylor
8 months ago
He was fast and very thorough. He explained what was going one and was very professional. I would 100% call again for service! Thank you!
Armando Gallegos
a year ago
I'm not saying they did anything wrong, but they just installed 2 units in our house, at a cost of $25k in Novber 2020. We tried being responsible and followed their PM schedule. They were just here last week said everything was OK yet last night the upstairs unit stopped working on an air handler error. I know it's not their fault, technically, but it is annoying to have a hot house after paying so much.
Great service experience! Would call on them again.
Curtis was awesome! Quick, thorough, and super clean. I can’t even tell he was in there taking my furnace apart. Got my heater back in action with an hour to spare before the cold front drops things into the 30’s. I will definitely be using Fox and hopefully Curtis again in the future!
Fox did an amazing job installing a new water heater for me! Shawn was great from the quote at the beginning, to commuication the day of, to installation. I especially appreciate awesome service from him and Fox Service, as it's hard to find contractors that do what they say they will and show up when they say they will. Fox was great!
Steve Blackmon
4 years ago
After our Air Handler failed we contacted our home warranty company and got the price for them to fix it.. Since the unit was underpowered and with the upcoming freon conversion we opted to see what newer more efficient systems would run. After several big name Austin companies either failed to follow up on initial leads or came out and gave outrageous bids or failed to follow up on bids, I found FOX Service through searching for the brand units we wanted to install on our house.Brenden came out the next morning to review our options and after speaking with him and gaining an amazing understanding our how the newer systems stack up to the older systems and the benefits of both I was convinced that he wasn't there trying to sell something he was there to make sure we got what we needed. We opted to replace the air handler and I let Brenden know we would be getting through several projects this summer and then upgrading the entire home to the new mini split system in the fall. We going to to have the home warranty folks do the air handler replacement and planned to have FOX do the upgrade later. Brenden asked if they could have a shot at the air handler portion of the estimate and matched what we would be spending with the warranty company and actually put in a much better unit.The install date was set and I realized that I had a meeting I could not miss, FOX was flexible and got their guys out a day earlier to complete the install. When Luis and Bryant arrived they were super professional. Our home has 120 year old woodwork and they tarped everything down to make sure they did not ding up our vintage trim work and walls. They got the install done faster than they estimated and even though they needed a tad more freon after getting everything done they didn't just leave it and hope we didn't have issues they let me know about the shortage and Luke came out the next day to finish up the system install. NO upcharge for that! Just great service. Now the Systems is blowing COLD again and we are happy that we found FOX.They have earned our business in the AC World and we have three more projects coming up that Brenden has already provided input on!They deserve a 6th star. In a market where home improvement companies fail to follow up or provide logical estimates and reasonable timelines Fox is a step ahead of their competition. I wish they offered more services.
Nicolle Chesshir
3 years ago
Steve came out to fix our leaking shower. We needed a new part. He took pics of the part so I could order the correct piece. When the part arrived Fox sent Steve again, so he was already familiar with our shower set up. He was able to install the new part in just a few minutes.
Jose Guerrero
3 years ago
Had Fox Service electricians diagnose, troubleshoot and correct past work done during a recent remodel. Fox Service Representatives Scott M. and Dominick were very professional, prompt, informative and knowledgeable. I finally felt that I had someone on my side!
Kathy Caldwell
4 years ago
We’ve been using Fox Service Company for about 25 years for a variety of our needs: electrical, heating/air conditioning, plumbing, and our bi-annual inspection called “Priority One.” They’ve been consistently reliable and we are fortunate to have met some very special professionals over these many years.Our kitchen sink quit draining yesterday morning and that has naturally upended our routine. That’s normal. What is not is the Fox Service plumber—Jeremy Treder—who came to our home (early, no less!) today. He patiently cleared the drain which had a build up that had occurred over many years, left the kitchen area and sinks spotless, and took the time to tell me how to keep this from happening again. He recommended organic enzyme solutions that will protect our plumbing and more importantly, our community watershed.Jeremy is a true professional in every sense of the word. Bravo, Jeremy! Thank you, Fox (our dear friends) for hiring such an outstanding guy.
Melissa Demand
6 years ago
This was our 2nd ac replaced by fox and not we're great experiences. Thee project manager, Carey, and the crew- Evan, Chris and Trevor were professional, courteous and did a fantastic job! They were also quick to come out for a quote and get started. Couldn't have asked for a better experience!
Got Scott an electrician from Fox to come give us an electrical quote for a house we are buying, he was professional, helpful, and thorough and explained things clearly. I highly recommend him for top notch electrical work, especially in the Kyle/Buda area where we are. Worth every penny.
Worth Kilcrease
5 years ago
The guys were thorough, knowledgeable, and friendly. They worked hard for two days on a house with a difficult attic in which to maneuver. They got the job finished with aplomb and without surprises. I could tell the difference immediately and highly recommend Fox Service for a home weatherization.
Larry Sommer
8 months ago
Glass and Forrest did a great AC/Furnace installation. They were professional, courteous and efficient.
Always a pleasure! Always on time and always completes the job, with reasonable prices that are fully explained to you up front.
I’ve had them do almost all of our plumbing repairs and fixture replacements for over 18 years now.
Highly recommend!
Pleasure to do business with Fox Service. Two-system HVAC replacement went great. What really impressed us was Branden's low-pressure common-sense sales quote and advice. You don't get that from a lot of other companies especially during a pandemic ;) We loooove our new systems, thanks much!
Bobby Humphries
2 years ago
my sales man Brad Belkin, my installer as well as the person who came out to diagnose the system were all awesome! have your system changed is a big ordeal and everyone was genuinely interested in getting me up and running smoothly and it showed. 5 stars all the way
Sharron Hughes
4 years ago
The technician Steve came early, which was great! We have a baby in the house and our water had to be turned off for repairs.He was polite knowlegable and professional. I will definitely be giving them a call in the future when needed.
Glenn McIntosh
2 years ago
I needed a plumber immediately after 2 others were unable to finish installs and repairs on a house we bought and needed to move into to ASAP. I called Fox and they sent out Steven Smith who was friendly, professional, and efficient, and he got the job done ahead of schedule, but the thing I appreciated the most was that he really took pride in his work. We
Stetson was great! Very kind and knowledgable and was able to give good insight into my electrical problems and what solutions would be most cost effective. He was very timely and did a great job!
Leodegario Olmos
2 years ago
A/C guy wasn’t here 2 minutes and I was charged $100 just for coming out he did nothing he told me what I already knew the unit is clogged that’s it ,I wanted to at-least get my moneys worth and ask him tips on how to repair it myself anything he just ignored me and charged me and was on his way. I didn’t agree on the price it seemed way too much .The previous service I’ve had two years ago at least that service guy was helpful in a way. When he got here he said he knocked and no one answered I was actually here and heard no knock he called I answered . Yea I paid for someone to come do nothing and be rude to me I wish I could rate this service less then 1 start I’m so mad ?
I recently bought an older house that needed an update to the electric box so I researched several companies online and had them come out to provide quotes. I knew an update wouldn't be cheap, but had no idea the quotes were going to be so high. The first three companies were quoting around 5-6 thousand including materials. And one even quoted an extra $900 if they had to dig the holes for the ground rods. Luckily a colleague told me about Fox Service. They were super friendly over the phone and responded in a timely manner. No waiting around for several days or weeks for a follow up. I was contacted within the hour for an appointment and the electrician was out the next day. Brandon B. showed up and was extremely helpful, professional, and knowledgable from the get go. He had detailed explanations for all my questions and was very friendly. I understand this business has a sales side to it, but Brandon didn't need it. Given that he was honest and knew what he was doing was enough for me, plus they were thirty percent cheaper than the competition. Brandon B. and Trevor S. showed up a few weeks later to complete the job. Everything was done while I was at work. Installation, clean up, communication, etc was top notch. They even provided some recommendations on other areas of the house that need updating(A/C vent and can light installation). I can't say enough about Fox Service, Brandon, and Trevor. Highly recommended for any work. I'll be calling them back when it's time to complete the other updates.
Mario Wiedenmeier
7 months ago
The outside water detector where not reinstalled. The Saturday watering needs to be indicated and I need to learn how to use the new programming. Unable to ad photos
I used to use Fox all the time for every repair & install I had for years. I have been calling for the past 3 weeks to get a appointment and keep getting their answering service. No matter the time of day I get the service. But I have received no call back from a Fox what so ever. The ladies that answer are rude, disrespectful and misinformed. Seems they are bothered by their job. You can hear attitude through the phone. One told me the wrong hours. Google says Fox is open 24 hours they are not. Rather they have set hours. I was told they are open today 7:30am - 6pm. Called back to make sure got another lady and was told no just Mon - Sat. One quoted me prices and service fees which were incorrect. There seems to be 3 different phone numbers listed on Google neither go directly to the company just these ladies who have no idea. One seemed preoccupied with a pet or child. Another asked me what I needed done I told her. She said they don’t do that. I said yes they do it’s on the website, they have a coupon listed for it and they have done it for me before. She said oh I didn’t know they did that. I asked why would she be asking me about the service if it’s not required for the message. She said I work directly for Fox so I can know. I said you work directly for Fox but you don’t know what they do. Ridiculous! I am very disappointed because I loved Fox. They provided great service when I used them in the past and I could always get a appointment with no issue. But now I am highly disappointed. Im redoing my whole home and have a lot of work needing to be done. Now I’m forced to take my business elsewhere. All due to unprofessionalism and lack of communication. So sad...
Seth was very professional and knowledgeable. He got here quick and worked with us to get our AC running again just a few hours after going out!
Had a full HVAC system replaced through Fox. The Project manager Carey was great, understood the scope of our project and didn't try to up-sell me on a million different options that I didn't need.David, Obi, Chris, and Grant who did the install were all very professional and thorough. We were correcting a fairly serious mold issue and have a baby on the way. They went above and beyond with the install and explanation.I don't have a great word-of-mouth network in this area so I was just searching around online to try and find quality installers. Everyone I worked with: Melissa in the office, Carey planning the project, and the guys sweating in my attic - David, Obi, Chris, and Grant - Thank you all and I recommend you very highly!
The plumber who visited my house was shocked at the interesting sound my pipes made yet it took him mere minutes to locate and fix the problem. While he was there, he fixed another small leaky pipe issue and gave me some advice for how to self-repair a leaky sink and worn water hammer arrestor. He was fast, knowledgeable, and charged the minimum, affordable service fee.
Our experience with Fox Service Company was great. Starting with LaCounte and Joey who provided us with all the information we needed to make the investment on a new HVAC system. Then the install team, Grant, Trevor, Rick and Sebastion. They were all very professional, experienced and friendly. They all provided excellent customer service, were diligent in their work, protected the floors, cleaned up, removed all the trash, showed up on time and put in a very long 13 hour day. I hope management personally recognizes and thanks these employees who really make Fox Service Company shine. Because of them, we will continue to call on Fox. Thank you LaCounte, Joey, Grant, Trevor, Rick and Sebastion.
Jason Kovarik
6 years ago
On time and on budget! We recently had some electrical work done by Fox Service Company. Dennis our electrician was very professional. He give us an accurate quote, showed up on time and finished early. I don't know what else you could do to earn more stars. Clean, fast and accurate - I would highly recommend this group of professionals.
JoEllen Hoelting
6 years ago
Chris Evans & Evan Frame did a great job installing a furnace & AC system today. They explained what they were doing as the day continued. After they were finished, they went over the paper work with me & showed me how to use the new thermostat. They cleaned up afterwards & took the old equipment away. Both were professional & thorough.Adding more-- Rick Cannon, Sebastian Cardenas, & Juan Carlos Perez were here for 3 days to replace tubing & vents & testing the system & blow insulation into the attic & re-tack the barrier on attic ceiling. Joey Tice came for 2 days to check the work & help out by replacing the pull down ladder to the attic & replaced light fixtures. They all did a great job, very professional & thorough. All did a superior job of cleaning up each day before leaving for the day.They all represent FOX extremely well. Makes me glad I chose FOX.
They came in and installed our kitchen faucet and 1 of our bathroom sink faucets. The job was completed quickly and efficiently. Very professional.
Pam Rothenbuhler
8 months ago
The Fox Service team is always quick and responsive whenever we have an issue. They remedy the situation and are very professional on their recommendations.
Frank Martinic
6 years ago
My appointment was made by Samantha,thanks to her I had an appointment the same day with Brian., he went to the house the same gave me an estimate he called me and he told me how much is going to be,how much time is going to take, he very courteous and above all the job was done correctly the first time. prior to that I had another company do the work that went three times and I got charge for three times!!! money wasn't an issue I wanted to be taking care of it right then and then ,and your company did that for me which I really thankful and I also was told that your company went on 2009 did some plumbing for me.Again I want to thanks Samantha for being so nice it's courteous that day I'm sorry I don't know her last name thank you thank you!!!
Alexandra Yost
4 months ago
Rob was great, super nice and responsive and got what I needed done quickly!
Jason T. was extremely nice and very professional. He replaced my old water heater, a very time-consuming process involving new pipes, vents, etc. Later he replaced a valve and gas line on my very old stove. He was very careful and patient on both jobs. An all-around good guy!
Joe McCaffrey
3 weeks ago
Great job installing my backup generator Pedro Trejo
Alexandra Romano Wagner
6 years ago
Fox Service was incredibly professional and kind. I truly appreciated the tech's matter of fact yet polite assessment of my plumbing issue and he efficiently solved the issue. I can't begin to pontificate upon how much I appreciate such a wonderful service provided at great rates. Fox Service will be my #1 go-to for everything plumbing and a/c! Thank you Fox!!
Steve Ruimveld
5 months ago
Setup an appointment for service, day of service they called cancelled and left a note that I needed to reschedule.
We were very impressed with the professionalism of those who came to install our heating/ac system. They came around 9:00 in the morning and left around 9:00 at night. It was not an easy install because of the space. Eric and Evan could not have been more polite and willing to answer any and all questions. When they left, one would not have known they had even been here since they left everything as it was when they came. We have used Fox for many years and will continue to do so. We have never been disappointed.
Yolanda Brammer
2 years ago
I called to have my ac ac serviced and they misdiagnosed my problem and charged me 420and did not even fix it. They said I had a freon leak and it would take 8 to 10 lbs of freon to detect where it was leaking but then it would leak out again. They suggested a complete new unit at 7 to 10thousand dollars. I called another company and they correctly diagnosed that is was the blower motor out and fixed it for a fraction of the cost. This company is way over priced .
Kenneth Hayes
10 years ago
Poor-Fair isn't low enough for this company. They took 2 days to install a new HVAC at my condo. A job that should have taken 3 hours. First the equipment they delivered was in operative so had to wait an hour for a replacement. Then they couldn't figure out how to attach the wires. Apparently didn't bother to mark the wires when the removed the old unit. After they finally got the thing installed the salesman came by and apologized and ask what they could do to make it right. I told him to knock $500 off the $2500 price. They declined. So I paid only $2000. They sued me and after I spent $7000 on attorney fees they accepted my offer rather than go to trial. They also installed the unit with fuses rather than circuit breakers. The fuses blew the first time the heat was turned on. I hired a different company to correct that. I would never use them again.
Justin Edwards
4 years ago
It's always nice nowadays to deal with a company that really knows their product. Working with true professionals is always a plus. Branden was great to deal with. A true master of his trade. My new AC system is up and running perfectly with no hassle. Thanks guys!
fox has great customer service. we have used them for several years for AC/heating needs. every member of the team that has come to my house has been courteous and professional. they have never tried to push a product or service on me. I recommend them to all my friends!
Saji Samuel (Sam)
2 years ago
Very deceptive service provider. Fox Service Company came to check my AC system which was not cooling the home as expected. The tech (Weyland) briefly checked the unit, insisted on performing a leak test ($169 fee) and inspected the cooling coils. After 10 mins, I was told I needed to replace the coil at a cost of over $3500 (parts and labor). I knew something was not right given the pressure tactics used to get to me sign up for the replacement service. I got a second opinion and a completely different assessment was made! There was NO LEAK in the coil, unit was not cooling properly because the insulation inside the unit has fallen on to the coils. Fox tech should have clearly seen this when he opened the unit for a visual inspection. A simple fix was done to glue back the insulation! AC unit is working like new again. Fox is a deceptive company, like the car repair industry, you have to be careful with these unscrupulous business practices. I will file a complaint with the City of Austin, the State body regulating this industry and the BBB. I have requested to speak to the owner of the establishment to get an explanation, yet to hear from them.
Electrical work:Had Kenneth out to install 4 recessed lights and couple of outside lantern lights. Clearly went above and beyond discussing placement, ways to save $$ on products etc.Professional, courteous, efficient and also cleaned thoroughly after. I might mention the office staff was terrific too getting me fit in same day.Great service!
Cherry Morrill
8 years ago
This evening I had 2 young men from Fox Service Company come to my home to evaluate and remedy a problem with my heating/airconditioning units. First of all, they were very punctual. They were also very helpful and took all the time needed to help me understand my system. They spent 1 1/2 lhours evaluating the problem and were able to make adjustments so that my unit works as it should. There was no charge for the srervice call. They were extremely polite and courteous and the whole experience made me thankful I had chosen Fox Service Company to handle my needs.
Matthew Konrad
5 years ago
For a year they performed well. Today they installed a simple filter on my AC and afterwards my upper zone was no longer working. They diagnosed it to a control board, except it was working well before their activity.James called back to address concerns and it's fair to give people a chance to make things right. And they did. Over the weekend they ordered the needed part, installed it Monday, and then called back to make sure everything was fixed. It was, and they performed the fix at no cost to me -- more than I would ask for. It was one of those fluke electronic things that can happen to anyone. They fixed the problem, and then some. I'm pleased with the speed and quality of repairs, as well as Fox's care for their reputation.
Came home to no air, called Fox after hours and the technician Bryan Reece walked me through various things to check before he came out. I was very grateful that he was willing to take that much time with me on the phone to avoid after hours service charge. The problem was nothing I could solve, so he came out around 10PM and had the unit fixed in 30 minutes. Bryan was extremely professsional and a great technician. I would highly Fox Service!
Jo Nell Morris
3 years ago
Steve Garcia came promptly to correct a plumbing problem that occurred after another Fox technician did work in our kitchen. He was courteous, knowledgeable and fixed the problem in a timely manner. I appreciate Fox taking care of this plumbing leak very quickly.
Paudie O'Shea
8 months ago
Timely arrival, very thorough work & took time out to explain Several options . Most importantly Dominic resolved the issue for us.
Loree Riggins
11 months ago
Used them before but never for HVAC. I don’t recommend them at all. $956 to tell me there’s a leak and it would need dye to find it blah, blah. Never again beware for HVAC
Altero Salazar
3 years ago
I contacted Fox Service Co. for a water treatment system problem. Their service rep., Jason Treder, was prompt, courteous and extremely knowledgeable. He answered all of my questions regarding the system and fixed my problem in the most cost effective way possible. I do not hesitate to recommend Jason and Fox Service Co. for any plumbing requirement.
Colleen Flaherty
6 years ago
The crew that installed my heat pump were excellent. They were professional & informative. They answered any questions I had and told me why I needed certain thing, like the Co2/smoke detector. I do not have gas system so did not think I needed the Co2 detector but because I have an attached garage I have to have the Co2 detector per code.
Had a great experience with Fox Service Company. Needed some service on my HVAC and had them out within an hour of calling. I had the pleasure of getting Wayland as my technician, and he went above and beyond to make sure I was satisfied.
Jeremy was very knowledgeable in what was happening, very good at explaining to me what he was going to do and why. I have to say he was extremely personable and cleaned up so well you wouldn't have known he was even here. I would certainly recommend him if you are having plumbing issues. Thanks Jeremy, we at Shaw Manor really appreciate you ?
Eric called 30 minutes in advance of his arrival and was on time, efficient, and professional! He quickly diagnosed the problem replaced a capacitor and checked to make certain everything was functioning properly. Yay, Eric! He was VERY pleasant, too!
The technician listened to my description of the plumbing problem I was having, suggested several possible causes, and very professionally carried out my choice for addressing the problem. He was thorough, and cleaned up after finishing the work. I would recommend Fox to anyone seeking plumbing service.
Kristine Wornica
5 years ago
Daniel was very polite, knowledgeable,
and efficient. He reviewed all of our options and explained the services clearly. We look forward to having him come back in the fall for our heater inspection. Great experience!!
I have had good service from Fox for almost a decade. They have always taken care of my equipment. Air conditioner, heating and water heater. Just had a new A/C installed the other day from a crew of professional that did a great job.
Carole Clester
2 years ago
The serviceman was punctual and very neat and professional. He was quite knowledgeable and accomplished in his work, which was done in reasonable time. I will definitely ask for him the next time I have to call Fox.
I think everyone dreads that day when they have to call the AC guy well I called Fox and boy was I am impressed from the very beginning young man named Ben came out diagnosed the problem and efficiently fixed it I was so impressed I’ve never had this go so easy and all the times that I have had to call an AC person Ben with Fox AC repairs has got to be the best employee they have they really took care of the service and I had a smile on my face when they left and that never happens . Thank you Ben and thank you FOX you guys are great if I ever need anything fixed I will call you first.
Molly Beth Malcolm
3 years ago
Curtis Luther is wonderful...knowledgeable, personable, very friendly and very helpful. He quickly found the problem we were having and corrected it. He then graciously answered all of the questions I had about how the new thermostat works!!
We use Fox Service for our air conditioning maintenance contract and also for plumbing jobs, because they do a reliable and professional job every time.Recently, we had them replace the main water cutoff valve for our house.Jeremy Teeder was the plumber. He did a very fine job, in spite of some unexpected surprises such as the old valve being partially covered by a concrete layer from the original installation.
Chris Dimick
6 months ago
John and Sam did a great job on my annual heating inspection.
I was very pleased with the professionalism and level of service that the technician demonstrated. Our A/C, Heating system had stopped working. Daniel Toney arrived, assessed the problem, determined the fix and had us up and running the next morning. Daniel kept us informed and worked with the company to be sure that we were well taken care of. I will unequivocally rely on Fox in the future.
Work done by Jeremy at my house was professional and well done. Jeremy identified an issue with my toilet that will allow me to have good performance, but also be aware of potential issues to watch out for. After job was completed the work area was left immaculate. Appreciate the great support of Jeremy and Jason :0)
Jeffrey Spears
2 years ago
I called these guys after-hours when I discovered water coming out of my attic. The AC unit's drip pan was full and the other drain lines were backed up. They sent a guy out who knew exactly what he was doing and everything was repaired in about an hour. I can't recommend these guys enough!
This is my first time using Fox. This is my first time using AC service in general so I had no idea where to turn. Glad I chose Fox. They jumped on my AC issue right away, even offering same day service. The issue was somewhat complicated, but they were totally flexible and made sure everything was resolved before they left.
The fact that they never showed up to the scheduled appointment means I can't actually rate the quality of their work, but I also can't possibly rate it any more than one star. Not showing up without even so much as a phone call is unforgivable.
Valerie Rawlings
3 years ago
Jeremy at Foxx Service saved Thanksgiving weekend. On Thanksgiving Morning when I discovered I had no hot water I started looking for a plumber. I called 3 companies that all had recordings that they’d be closed til Monday! Called Foxx and the nicest guy called me back. His name was Jeremy. He said it would be terribly expensive to have him come out and he wouldn’t be able to get a part on Thanksgiving but I should try the reset button! Who knew? He patiently gave me instructions for accessing that hidden button and the minute I pushed it, my water heater started to make very promising noises! Within 2 hrs I had hot water and all my guests were able to shower and we were able to properly clean the kitchen from our Thanksgiving feast. And it was free! I know exactly who to call next time I have a plumbing problem. Foxx Service is my company now and Jeremy is the BEST! Thank you so much for rescuing me!UPDATEThe reset trick only lasted a few days. Jeremy came out and replaced the two heating elements in the water heater. However he discovered there was no power to the recirculating pump. He arranged for an electrician and the nicest guy, Sam Luna came out and checked every connection to the recirculating pump. It was very mysterious and actually this problem of no hot water upstairs had been occurring periodically ever since we moved in 4 years ago. There never seemed to be any rhyme or reason to it. Then Sam Luna discovered the switch that controlled the pump ( in my closet) was a 3Way! Then he went through the house and both attics as we tried to discover where the other switch was. AT LAST he found it on the bank of switches for the KITCHEN. We never knew what that switch was but it accidentally was switched many times. Hallelujah! Thank you SAM LUNA!!!! You are the best!
Rhonda Alexander
4 years ago
Fox came out within one hour of reporting an AC problem late in the day on a hot summer day. Tech was skilled and a good communicator. Had it fixed in an hour and saved me a lot of money with a special deal they had on their Priority One service plan.
Jeremy came out to replace a defective water heater. He was on time, extremely personable and pleasant.He explained exactly what happened, why it happened and all the steps that he was taking to rectify the problem and prevent any further occurrence.Outstanding customer experience comes directly from the companies representatives. Jeremy is an exlemplary representative for Fox Service!Will recommend to all friends
The installation of my new A/C took about 8 hours. The 2 men who did it were helpful and kind. They answered all my questions and showed me how to use the new thermostat. Everything works beautifully.
Scott was fantastic! Had to call after hours on a Sunday for our AC not working. He was very polite, knowledgeable and took the time to explain everything to us. Nothing negative to say about him whatsoever! Thank you again Scott for helping us out!!!
leah Kozubek
9 months ago
Sam did a wonderful job! He worked hard in the hot attic, problem solving to figure out what was wrong with our AC!
I neglected to list Abel's ID (AJL1) in my previous review, so here it is again. Abel did a great job! Very fast, efficient and friendly. Also he gave me a run down of all that would take place in a job I was thinking of having done. I really appreciated that input in making my decision. He's obviously experienced and I really like knowing that the technician working on my home is good at what he does.
Hilary Berman
3 years ago
Jeremy and Pedro came out to help locate the source of a leak for me. They were very quick and knowledgable, and they even stayed to help me coax a bird out of the house that had managed to get in and was flying around! The bird and all involved parties survived, and I really appreciate the excellent service and the way that Jeremy and Pedro went the extra mile.
Joel Enhanciosa
5 years ago
Ethan W and Brandon B were great. The service was exceptional, they installed the lighting in a timely manner and left my place clean. I'm very satisfied, and will certainly recommend FOX. Ethan and Brandon are professionals.
Jimmy Jarrett
4 years ago
Fox showed up promptly and cleared my clogged line quickly. They repaired a toilet that had been worked on previously and stood by their warranty. Jeremy was courteous, explained the issues and remedies, and then did the job right. Fox Service is a company you can trust!
We will be customers for life.Our very first home purchase came with a host of air conditioning and electrical issues, and Fox Service Company made our little home livable! Although they were not the lowest bid, we chose Fox Service Company to do the work because they were friendly and knowledgeable, and explained everything to us clearly, and as many times as we needed. They also gave us two estimates: a Must-Do Now list, as well as a When You Can Afford Everything list. We found it very helpful in deciding how to allocate our limited budget, as well as how to plan for future upgrades. There were no hard sell tactics, and we received their enthusiastic support whenever we decided to choose a less-expensive option.For some reason, the air conditioning unit had originally been placed on the roof (by another company), which was not designed to hold its weight. Fox moved the unit safely to the ground, and re-worked our entire A/C duct system to make it more efficient and save us money. They also handled our weatherization, which included removing the old attic insulation and blowing in new, better stuff, installing custom-fit solar screens all around the house, and taking care of all window and door drafts to make our little home air-tight. They also handled ALL the paperwork to ensure we got the maximum rebates from Austin Energy, and they did not charge us until after the energy inpection.We received the same stellar service from Fox's electricians. They re-wired the garage and parts of the house to bring it up to code, and let us know which repairs were urgent, and what we could postpone until we could afford it.The real upside of choosing a company that doesn't charge rock-bottom prices is that when they discovered unexpected problems (and there were many!), they didn't stop working to contact us and negotiate a few more dollars out of us. They just fixed the problem and kept right on working. Because we had a firm move-in date, they worked overtime for several days, including once until 2am! And then they actually apologized for working so late!Our new-to-us little house got us through the Central Texas summer in comfort, thanks to Fox Service Company. We never turned off the A/C, but we still have lower-than-average electric bills, and we got a fat rebate check from Austin Energy on top of it all! We don't worry about finding more problems in our older house, because we know exactly who to call when we do.We will be forever grateful to supervisor Brandon Robinson, weatherization techs Chris, Juan, and Roy, and installation technicians Miguel and Obidiah, as well as the electricians, Joshua and Cary. And we will definitely be using Fox Service Company when we're ready to do our renovations!
Paula Tuttle
10 months ago
We suffered over the holidays with a clogged drain, assuming we couldn’t get a plumber, so we waited till after the new year and called. Fox set us up with a plumber that very day, and came earlier than estimated. He quoted the cost to unclog the drain, then did it and was gone within the hour. He wore a mask and was very professional!
The technician was prompt and efficient and friendly. He had to get a piece of equipment to complete the job and he came back the next morning promptly and completed the work quickly. Everything is working fine again. I would and have recommended Fox to my friends.
Rick, Juan and Omar arrived on time and spent the entire day working to balance the air in our home. It was not an easy job to do given that there were multiple issues to deal with. We really appreciate the honesty and integrity of all the Fox employees that we dealt with, from our tech Robert, our project engineer Joey Tice and the air balance team mentioned above.
Miguel demonstrated exceptional customer service while servicing our heater. He made sure I was aware of what the issue was and what he was doing to correct the issue. This kind of professionalism is why we choose Fox for our service and installation.
Paul Robinson
3 years ago
Fox sent Steve to do some plumbing repairs and installations. He was excellent. He explained every procedure in detail and did all the work quickly and efficiently. I was very satisfied with this experience.
I scheduled a visit for a quote on a Generac whole-home generator. They couldn't come out for a couple weeks, and then didn't show up on the scheduled date. Then, their automated system asked me to review their service, so here I am.
Jeremy was very prompt (actually was able to fit us in earlier than scheduled) and very courteous and efficient. He knew how to fix the problem, got straight to work and let us know how things were progressing along the way. Would highly recommend!
We replaced our 20+ year old heat pump recently. Mark Gatewood was very knowledgeable and explained all of our options. He listened to our questions and gave us great advice. David Moran and Obi Puttrich installed our system the next week. They were curtious and extremely thorough. They brought everything up to code for us. After a long day of hard work, they took the time to walk us through our new system in detail. They picked up everything around their work areas and hauled away our old system. We are very happy with our decision to go with Fox Service Co.
Michael Petteruti
a year ago
- matt moreno is great!! excellent !!!-most customer service reps were great- still some work to finish so i'll let you know- Jason and Steve from plumbing are really fantastic - excellent , excellent
Phyllis Thompson
4 years ago
Jeremy couldn't have been nicer. Not only did he fix my kitchen faucet and leak from the disposal, he explained what he was doing as he fixed the problems. It was a pleasant experience and I would recommend Fox Service to all.
kevin goggans
5 years ago
The HVAC Tech Nathaniel was very impressive. Worked to first identify the issue, and once he determined the cause he explained in detail how to fix. Very smart, polite, and respectful. I will be calling FOX and requesting Nathaniel if I need their services again. Excellent experience....
Natalie Smith
3 years ago
The drains backed up while we had a houseguest - typical! Fox was able to make an appointment for the next morning, and Jeremy cleared the drain & even cleaned out the faucet head that is really restricting water flow. I'm so glad the house doesn't smell like drains anymore!
Heidi Gonzales
11 months ago
Great experience! Glass and Forest installed our new unit in record time and did a fabulous job.
Dennis was upfront about very affordable costs, fixed front porch electrical needs and hung my new light fixture. He even answered my questions about future projects for my home. Thank you so much for coming out so quickly and having great employees like Dennis! You will definitely have my business for future projects.
Margaret Cain
a month ago
Discovered source of beeping and replaced batteries in CO monitor. Recommended new smoke detector since present one was past expiration date.
Thank you do much for having knowledgeable service men on your team. We have had several technicians come to our home to service our Split unit. And our favorite is Curtis. He goes above and beyond to make sure our house is cooling again. Especially in the mth of August. He's kind, professional and genuine. I'd give Fox and Curtis a six star review if I could. Thx you!!
Jerry Borcherding
3 years ago
Wonderful technician sent to my residence. He must be a Master Plumber! I had difficult plumbing problems to overcome. Stephen Smith corrected the issues flawlessly. I’m a very happy customer.
John Delascurain
6 months ago
Excellent installation and a/c maintenance company!
Strongly recommend.
Beverly Crenshaw
6 years ago
Evan, Chris, David and Obey...worked so hard and didn't leave until the job was done! They had everything working great! They were in our house all day and took care to lay out protected walkways and then cleaned everything up. I highly recommend this company!
Brad did a darn good check up on our system.
Curtis and Rick did a great job of installing replacement parts. Knowledgeable, polite, efficient, answered all my questions, actually exceeded my expectations. I would recommend these technicians to anyone gladly.
The techs are good, but when I asked for an estimate on a new unit (mine is still working), the advisor refused to give me information about any brand except Lennox (whom they are in contract with). I wanted a Trane, a good solid unit that is inexpensive to repair. I ended up contacting another Austin AC repair business and purchased a Trane.
george singer
a month ago
On time- polite- professional. Explained the problem and the solution
Jared Lichtenberger
4 years ago
Daniel responded to my call about my unit running but no cold air blowing. Turns out the unit was frozen from the evaporator coil all the way down the line to the outside unit. Daniel was incredibly helpful and kind as he helped my family get cold air blowing again in the heat of summer. Great service, highly recommend that you request Daniel for service when you call FOX!
Fox Services are always on time & professional. They have well trained technicians and they are very informative.The electrician Kenneth was great! Time efficient and very helpful with a lot of my questions.I highly recommend them.
Courteous, professional, pleasant, not rushed, and very helpful.
John Kennedy
7 months ago
The technician that performed my HVAC inspection named Obie was terrific.
Obbie and Chris were very professional and friendly.
michael walker
11 months ago
Full of info that can help me maintain myself before it would get to the point of having to give them a call back Just all-around great service! Fox is the only service I would recommend
Fox Service Company sent Nathaniel Tasley to our house to fix our HVAC when the heat went out. He found the problem, explaining everything so that I could understand it, and then installed our new Nest E thermostats. Our wiring was wonky (not surprisingly in this house), but Nathaniel stayed late to make sure it was done right. He even apologized for taking so long. I will call Fox again and appreciate Nathaniel's diligence.
Nathan T. provided excellent knowledge, insights, and service. Nathan repaired a pressure switch to my heating system. On the following business day, he followed up on his own initiative and recommended a permanent replacement of the pressure switch as we talked through the scenarios. I really appreciate Nathan's ability to communicate and address issues. He has been viewed as a trusted advisor.
Electrical excellent workers polite qualified professional Jeff Martin worked this time and I am very pleased w his work and manner
I have a property, for which other contract has diagnosed as coil leakage. I schedule with Fox to come out and get second opinion. I also ask Fox give me a quote to replace the whole system. Fox give a pretty high price, that's OK, since big company usually more pricy than small one. What make me uncomfortable is they charge me more than 190$. However, when I contact them I was told the basic visit fee is only 75$.Both other two contracts are free to have a look and give me quote.I contact the office/manager to argue the bill, no any response and waste a lot of time. That's the first time I use FOX as recommended by a friend.
Scott from Fox Service Company came over today to provide our winter HVAC service (did a very thorough job) and my husband showed him a notice we had received on June 5, 2017 from Bryant Heating & Cooling System about a potential problem with the electrical component in the inverter of the heat pumps on our type of system that could possibly over heat and become a fire or injury danger. We had called Fox immediately on June 5th (and at least one other time as well), but had been told each time that the parts had not been shipped in and that we would be notified when they arrived. We never got a call about the parts arriving, but when Scott checked on this after he finished his inspection, he found that the part had indeed been received. He immediately drove back to Fox, picked up the part, and returned to our house so he could install it. This is the type of service that we have been accustomed to from Fox for over 30 years. While we were disappointed that we had not been notified by Fox that the part had arrived (we have no idea when it actually came in), we are nevertheless very grateful that Scott took the initiative to follow up on the problem and resolve it.
Lynne Danisio
4 years ago
I called Fox Service because my air conditioner would come on but not cool. The HVAC Specialist, Daniel Toney, arrived early (after notification from Fox) was able to determine the issue very quickly and fixed it promptly. He was knowledgeable, professional, efficient and personable. Thanks!
carla mcfarland
9 months ago
Had a disposal erupt…yeppers. Ugh. Jason was so efficient and professional!! Great guy, great service! Y’all are in my contacts!! Thanks!!!!
Melissa Smith
4 years ago
Jeremy was awesome! I had forgotten he was coming and I asked him if he could go ahead and find the exterior water line leak until I got back home. He he said sure - he found the problem before I made it back home, explained what it was, fixed it and was done in less than 30 minutes.
matthew brewer
8 months ago
Jeremy and the fox team did a great job in the installation and were very clean in doing the toilet project
The Fox team installed a tankless water heater for us. They did what they said they would, arrived and left when expected, and kept us updated on progress. Haven’t had much time to work with the system yet, but looks like good work.
Andreas Reshoft
3 years ago
Jeremy from Fox was the fourth plumber I had the pleasure of working with over the last year and the first one who impressed me with his professionalism and attention to detail. I would not hesitate to reach out to him again regarding any of my plumbing needs.
Kricket Underwood
2 years ago
Eric Debney ROCKS. He's the reason I call Fox, because I request him every time. He's kind, trustworthy & knowledgeable. I value how he helps us maintain and repair our units rather than pushing us to replace the whole thing when it's not necessary. This increases the longevity of the product and the environmental impact of keeping more units out of the landfills! Thank you, Eric! Thank you, Fox for hiring such incredible people.
Kira Langsjoen
2 months ago
Great service, reasonable pricing, very communicative
A/c wasn’t working and Eric came out to service it. We had a very old unit and Eric did a good job of giving me options and we chose to replace it. I was pleased with the service, work and the warranty that Fox offers.
Chelsea Leary
2 months ago
Rob J does a great job and always goes above and beyond
Caleb Troxclair
3 days ago
Darren was very helpful and fixed our problem.
With help of customer service, we were able to schedule a 1 year inspection of our high rise condo HVAC system. Luis called before arrival (which was early), inspected our 2 systems, changed our filters (we provided), answered our questions, and told us about the programs Fox has for future maintenance. Covid-19 measures were practiced.
We’ve been using Fox Service for about 10 years and have always gotten great results from their staff. We’ve never had a bad tech, a canceled appointment, or anything other than superlative support with our HVAC and plumbing needs.
We have used Fox Service for many years as twice each year we have them come and check out our systems for the coming changes to winter and summer. This gentleman who came was superb. He provided a card but we cannot find it. His initials are LOM. Very thorough. He explained the r ____ Halo' and we had him install one on one of our units. We are considering having him come to install one for the other unit as I think it is making a difference. We think it may make a difference in the other part of the house too. Emil L. Balusek
Fox A/C came out the same day as the quote , no waiting to fix my non Working AC ,Rick the technician was very professional and knowledgeable and even worked under heavy rain!!! Would definitely use them again!
Daniel T. arrived this morning during the identified service window to do the annual inspection of my heating system. He introduced himself courteously, provided me with a business card and a brochure, and then moved on to the inspection. He wore booties over his shoes so as not to track anything in. After the inspection, he explained what he’d done; he also re-anchored the thermostat because it was loose on the wall. Overall I was very pleased.
Robin McShaffry
4 years ago
Daniel Toney came promptly to my house today when I called in about my air conditioning not working. I showed him where the compressor was, we talked about what it could be and he got to work. Fixed the problem quickly and handed me the 5-year guarantee on the part. I also signed up for the Yearly Service since my unit is several years old.
Cheating Service Man - Agreement with office was for them to show up at 9am since location does not open till then, they could not do a booking without a time window till two weeks later so we agreed to that and set up a date way out in the future. On the day of service I receive a call from service agent at 8:18am saying he had arrived. Stressed to him that no will be at location until 9am so he was too early, and the office knew this. He reassured me he would wait and not bill till he got in. He got in at 8:45am with cleaning crew and supposedly started his inspection. He was out at 9:15am by which time I was on site, and took an additional 10 minutes to write up his report. I asked about billing and he said the office would bill me at rate agreed to, but he did not know rate. He said he would bill for 1 hr of service, and 1/2 hr commute (first I ever heard of being billed for commute time). He showed me final inspection report (no time or billing entered) and asked me to review. Once reviewed he asked me to follow him to van, and asked me to sign report and gave me a carbon copy. I get home and realize on the carbon copy he is claiming to arrived there at 7:30am and rather than bill for 1.5hrs, he billed me for 2.75 hrs. I immediately called him and he tried to convince me that the 7:30am on the invoice was some standard nomenclature they used and not arrival time. I questioned further and he asked me to call the office. I called the office and complained and they asked me to call back and speak with customer service manager. I called the rep back to call him out on supposedly not knowing the rate, and also to confront him on why he was claiming 2.75 hrs of time, and he lost his temper and hung up. I called the customer service manager and left two voicemails explaining the discrepancy in time and unscrupulous behavior of their agent, and over two months later still no call back. Terrible service, and thieving agent that almost double billed me. No Bueno! Call a local mom and pop service company and hope for pride and integrity in customer service.
Marion Sanchez
3 months ago
The technician was professional and made some good recomendations.
I had Fox Service Company install a complete brand new system September 2017 and the Condenser turned out to be defective since installed. I've made multiple calls in an attempt to get the defective unit replace. To date I've not been successful. I've gotten call backs and told there would be a service fee, it's under warranty I would reply so then a couple times I'd get no call back. Been told my concerns would be given to a supervisor and no call back at all. TYPICAL NO SERVICE/CARE AFTER THE SELL. Time for outside help... What a shame on Fox Service Company.
Javonne Gilmore
3 years ago
Steve was very knowledgeable of what to do to solve my plumbing problem as well as how I might prevent future problems in that area. He was extremely polite and personable and called ahead to let me know when to expect him. Thanks, Steve.
Dave Patterson
6 years ago
Evan and Chris did a great job! Super helpful and ran me through how to operate and clean machine. They also played with my 2 year old when she asked them to play bubbles with her! Put sheets down to protect the floors, and very nice and friendly.
Charlie Harris
7 years ago
The A/C tech came out on a weekend and worked on our air conditioner. He discovered a blown fuse was the cause of no power. Next, he wanted to know what was causing the fuse to blow in the first place. In less than 10 minutes, he found a burned circuit relay in the outside unit. He replaced it. I would recommend this tech and the Fox company to anyone who needs their A/C serviced.
Sam E. did an excellent job on my annual heating check.
Chris Boultinghouse
5 years ago
Daniel T came out to investigate an odd noise our AC unit was making. Turns out it’s fairly normal for a ‘builder grade’ unit of our vintage, but he also discovered a weak capacitor in the unit and did a preemptive strike replacement. Daniel was personable and professional. Highly recommended.
Austin Carter
3 years ago
Mr. Luther was a huge help! He had my A/C unit fixed and blowing cold again within less than 20 minutes of arriving! I couldn't be happier with Curtis' service, knowledge and great attitude. Thanks a bunch Curtis, and Fox!
I just want to be honest when my HVAC system started acting up I read about how these companies operate and was really nervous... Then I met Curtis Luther, within maybe 20 minutes all my concerns were gone thanks to Curtis and the Fox Service company my HVAC system is running stronger then ever.THANK YOU guys for everything you did!
Rene Gonzalez
9 months ago
Robert came by for AC drainage repair and service and diagnosed the issue quickly and efficiently. Serviced unit while he was here.
Stetson helped us with electricity today.
He went out of his way to help us solve our problem and make it happen.
He was very respectful and great to talk to.
Would definitely use him again.
Terri Roberson
2 years ago
Wayland did an excellent job installing a new thermostat! He ordered the replacement on Sunday evening and installed the new one on Tuesday morning.
Never used FOX before today. Curtis was timely, efficient and thoroughly explained everything he was doing. He listened to my concerns and provided his expertise. Companies all over need more people like Curtis!
Curtis helped me with my HVAC system. He was very professional,knowledgeable and answered any and all questions I had. I would definitely recommend him to any family or friends. 5 ⭐️ service!!
Debra and J.T. our service Technicians did an outstanding installation job. They installed ceiling fans and pot lights in my home two weeks ago and additional lighting and fan today March 29, 2019. Thank you for your professional work Ethics.Bob and C. Davis
George Wilson
3 years ago
Great experience with plumbing repairs at my rental property. Steve diagnosed multiple problems, made solid recommendations, and didn't take shortcuts. I appreciate the thoroughness.
Mary Pawlowski
5 years ago
Fox Service Company deserves 10 stars! Cary came (7/26) for the estimate with no pressure to buy what we didn't need. Today, (8/1) two gentlemen installed the furnace and AC about two hours ahead of schedule. Give them a ring for your next repair.
Lisa and Mark Hall
4 years ago
Steve did a great job on our plumbing repair. He was courteous and very knowledgeable about our plumbing issue and resolved it. I highly recommend Fox Service Company
Arrived very quickly. Fixed issue with leak under sink. Asked to return for additional leaks and compleated the job the next day. I am pleased with the work and esp the rapid response
We had water coming through the ceiling of the guest bedroom. Curtis came out on a Saturday morning, promptly identified the problem and repaired. Excellent service. I will never use anyone but Fox!
This company takes on way too many jobs to handle. If you call after 4pm you get a Call center service. I have an account on file and still have to give every detail of my company. Whatever message you leave with the call center is pointless. All they do is tell Fox when they open up that you called with 0 detail that was given. You will never get a call from Fox or an actual appointment time even if you placed one with the overnight call center. Fox is overbooking all of their tech's. I had an appointment for Thursday - they called and said Tuesday - on Tuesday they called and said :im first for Wednesday along with a im sorry were doing the best we can. If you use them get used to this. It happens every time. And they are top dollar charge. Find a smaller company - they are not equipped to be consistent. Also they sent a rookie tech on the last job - he didn't know what to do so he just left.. I had to call Fox myself to ask what happened - they had no idea - but unfortunately all their other tech's were busy so i was first in line tomorrow they still sent me a top dollar bill for the first tech for $300. They dont care about anyone - they are way to big for their own customer service.
Heather McElhaney
4 years ago
Jeremy and Jason did an awesome job diagnosing and fixing a previous company’s error. They were professional, polite and knowledgeable. I will request them persoyin the future and will only use Fox. They stand behind their work!
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