ARS/Rescue Rooter Heating Cooling Plumbing Electrical

I was introduced to this company from Home Depot. The sales man was great and really showed how good the company and their work was. Even though it was a fair bit more expensive we went with it due to the great salesman. But the work and service did not match what we were told!The guys were nice and fast but we paid for all of our ducts to be replaces fully insulated. I told the sails guy things to lookout for and he said his crew would do that and agreed on this. They did not! I had to go up into my attic and check myself as I felt something was off. When I went up there I found that the things we agreed to were not done. 3 of my ducts were not replaced, even had a hole in it! They secured their crawl boards on top of the electrical line, which you do not do!!They double stacked the ducts on one hanger so one was crushed down to 75% air flow so my sons room is hotter than it was earlier before I paid them $7000.00 for this.There was fiber glass on the carpet they left.I called the salesman and went over this first visit to replace the ducts. He scheduled a crew to replace the missed ducts.I then poked my head up there and saw the restricted ducting as my son needed fans to sleep.I called and left another message. I was called back and they asked for pictures. I emailed these. I was told it would be fixed. Weeks went by, no calls or scheduling to fix it.I called again when I found another problem after the insulation was pumped in. I was told again that they would schedule this and the date and time. No one called or came out. Now I'm pretty upset and it takes a lot for me to leave a bad review so I called again. Left a message no response!So we had this work done in May and it's July still not fixed and I know have to go up in the hot attic and fix their work. Pay for the things they covered with insulation, but where supposed to be collected and put in a box per the agreement. I don't know what else I will find.But very disappointed and for the normal home owner who does not crawl up in the attic to inspect these guys work I feel bad as they don't know what the are not doing even though paid for and a lot!!!!They said all their work is guaranteed but you can't get them out to fix their work!

Water heater failed in the middle of the night early Friday morning. We found this company through Lowe's and contacted them. An employee came out on Saturday and explained options and provided an estimate. Technician (Corey) came on Sunday morning and removed old unit and replaced with a new one. See photo. Very pleased.

We had a main sewer line blockage that backed up water in our bathrooms leaving us with no working bathrooms and unable to use our waterline. It happened last night and this company was the only emergency service that was responsive in getting us an appointment as soon as possible. Cameron, our tech/ plumber showed up ready to work. He was highly knowledgeable and professional. He kept me informed every step of the way. He got the issue resolved efficiently. I am highly satisfied with the service I received. I highly recommend this company.

Tech arrived on time and introduced himself. Showed him where the thermostat and heating unit were located and he got straight to work checking the system. 30 minutes later he announced he was finished and told me everything was great with the along with no safety concerns with the gas line and fittings.All in all a great experience. Will have them come out in the spring to do the yearly A/C service.

These guys were awesome. Very professional and courteous. Very efficient. As soon as they realized that a task in the order was missing. They stopped, reaccessed and came back the next day. Some customers would have been upset but it wasn’t their fault. They’d rather keep us in our old functioning AC than rip it down and come back the next day. They even notified me that the home builder AC install was a little unusual and corrected the misalignment of the ducting. Super satisfied with the work. Highly recommend Rueben and Andres and their crew for your AC work.

This was basically a perfect experience from the initial call to setup a quote to the finished job. The advisor explained what the problem was and gave several options to fix it. On the day of service, Even though the technician experienced a flat tire on the way to the job, he called and told me there would be a delay, they showed up ready to work, very courteous and respectful. Explained all that they were doing and why they needed to do it. Then the service advisor came after the work was done to make sure everything was done correctly and it was. Very satisfied with the entire experience. I was concerned because of some of the negative reviews, but the guys who showed up to my home were top notch professionals.

I unfortunately lost power in two rooms at around 4 am and made an online request for an appointment. I was called almost immediately after 8 am when they opened and had a tech out at my house before 10 am! I had James and would highly recommend him for his punctuality, fun personality, and problem solving. He quickly found the fault was with a switch that needed replacing, and was done and paid before 10:30 am. Very friendly to my many pets including guinea pigs, rats, and my dog. Explained clearly what happened and what he was going to do, as well as the price before attempting to do any work outside of the 93$ service charge (which is taken out of the total if you have them do the work). A bit expensive but that's what you get with same day, top notch service! Thank you for your help James!

Kyle provided great service to diagnose the issue and then ultimately complete the repair work. He clearly explained our options to repair or replace our water heater. The reason why I’m not providing a 5 star rating is the lack of communication and follow up on the repair. We were told one week for the part to arrive. The repair was completed more than 2 weeks later. No one contacted us to advise that the part was delayed, the technician was on vacation, or working on other higher priority jobs. It’s a reasonable expectation that ARS would communicate with us and help set our expectations for the repair. We have been longstanding customers of ARS and this is the first time we’ve received poor customer service.

We are satisfied with the completion of the huge job that we needed . The process went pretty good overall. Our issue we encountered was with communication trying to get our questions answered . After the 5th call to the office, leaving messages, we were able to finally get a quick response from Samuel Martin. Mr. Martin was able to get all of our questions answered along with making us feel at ease about the job that was completed. So thanks Samuel for being professional,understanding and prompt. Now all I'm waiting for is my referral bonus . BTW this is our 2nd pipe repair with this company and our 1st repair went %100 smooth from beginning to the end with no issues at all. Thank again for your service!

We had a fantastic experience with the ARS / Rescue Rooter team. The repair technician, sales team, and installation team were all friendly, helpful, and efficient. Quality work and done quickly - we were back up and running in no time, and everything was cleaned up behind them. We will definitely be using them again going forward.

Very professional. After nine years of various companies telling everything was good and yet my system wouldn’t cool the house, these guys diagnosed the problem in about an hour and completely fixed the issue. House cools and heats great now. Not only that, they came back 60 days later just verify everything was still working correctly. Highly recommend this company!!

The first time users this company But man !! they're awesome !! So very nice Lol ? I do have to say the guy that came to our home to help us with the paperwork he's so funny ? very Professional i very good at his job !! we Thank you so very much Joe we have a new Air-conditioned union!!! The outside union The guys that put our union in today oh wow they're good did a very awesome job very Professional and get the job done! We Thank God for listening to our son ! He told us to use this company he think they do a better job ! He was so right ! Thanks so much God Bless all of you ?

They replaced my HVAC and I was really impressed. The technicians were very professional and courteous. Arrived at my home, went right to work, and were done in less than 6 hours. I highly recommend ARS for your plumbing and A/C needs.

We were struck by lightning 3 nights ago. It fried much of our AC electrical components. Alex, the technician did a great job of slowly replacing burned parts of our AC system.He was so considerate and careful to explain the extent of the damage and what the plan was to get parts. Extensive damage.Really compassionate and caring individual. This was very tough, but Alex helped tremendously by explaining what happened and what was damaged.

Jose and Justin with ARS came out to install a brand new water heater. They were both very courteous, professional and explained the process to me very thoroughly. I really appreciated their time and expertise. They worked well as a team, very careful and cleaned up the work area afterwards. I was very satisfied with their work and highly recommend ARS for your plumbing projects.

I called this company for an emergency repair last summer. I was pleased with the experience and had them send a sales rep out to give me a quote to replace the system since it was on the older side and likely to break again. We ended up deciding to hold off and 9 months later reached back out to explore replacement again. I scheduled an appointment for Saturday morning (today was Thursday) and let my tenants know that someone would be coming. I gave explicit instruction to call me to discuss the quote and not speak to my tenants about it. 2 hours later, I received a text message that someone was on the way. I was confused, as it was Thursday and I had set up an appointment for Saturday, so I immediately called to cancel. The company assured me they had contacted the sales rep and called off the appointment and apologized for the confusion. 20 minutes later, I got a text from my tenant that the sales rep was there. I was furious at the disorganization of the company but my tenants decided to just let them do the quote since they were not busy. The sales rep proceeded to walk my tenants around the property and point out all of the “flaws” of my current system. He never called me until after he had already left the home. His quote was over $7000 more than I was quoted 9 months prior. His rationale for this was “inflation.” It was also a 1 year newer model of the same system which meant it had better SEER. I asked what that meant and he responded that it was hard to explain but it just meant it works better. After I expressed my displeasure, he knocked thousands of dollars off of the quote in a matter of minutes which solidified my distrust. I decided to get a quote from another company and was quoted a price lower then ARS gave me 9 months ago and nearly $8000 lower than my new quote from ARS. I would steer clear from this shady company.

I couldn’t be more satisfied. After not having hot water for almost 3 weeks and then having to start shutting the water off to the whole house ARS of Austin was a blessing to me and my family. I called the emergency number on Lowe’s website, I told them what was going on with my water heater and what I needed. As soon as I hung up with the representative, my phone rang and it was a very nice young lady getting me set up for someone to call me for a quote on a water heater installation. I had a water heater installed within 2 days of speaking with ARS representatives. Everyone was so professional. The plumbers did a fantastic job installing my water heater. They also reached out to me and sent pictures of water damage to my walls and areas of mold on the wall to make sure that I was aware of it. I am in the process of getting that taken care of as well. Thank you ARS for a nice job well done!

We had a clogged sewer line from the kitchen sink. The technician was on time and was nice. He was able to open a small diameter through the clog but said he didn't have the equipment to completely clear the line and that we would have to schedule another appointment. The cost was already 2 1/2 times what other companies charge. We have used ARS many times and this is the first time we have been disappointed in the service and the cost.

Not trustworthy. MISDIAGNOSED my A/C problem. Showed up at 6pm with an 8a-12p appointment time. Wanted to charge me $346 for a capacitor that you can buy for $16 (that takes approx 20 seconds to swap out). Their option 2 was to replace a fan motor for $2698. Thing is that I just had that motor replaced with a new one for $214.01 (OEM part, 10 minute install). Worse was that it wasn't even the real problem - the motor replacement, they wanted to charge $2698 for didn't even solve the problem.The technician left arguing that I was wasting his time. Sorry, you had plenty of opportunity to correctly diagnose the problem, but you were counting on taking advantage of someone. I would have been happy to pay, even inflated prices if you could at least correctly diagnose the problem I told you about (noisy A/C unit). No bueno!

I called on Sunday and they were here Monday morning! Our shower faucet started leaking. We purchased a new set, but needed them to install.Sean was our plumber and did excellent work. He identified an additional issue he could help us with, and was very friendly, cleaned behind himself and did a great job!ARS has done HVAC work for us in the past and we trust them. This was our first plumbing job with them, will call them again!

After working with the customer care representative, I was very pleased with our end result and service. She was incredibly helpful, quick to respond, and friendly. She sent two new technicians to correct the mistakes of the first technician, and they were wonderful. The job was done quickly and efficiently, and they were friendly and left the space clean. Our first technician was confusing and difficult. He quoted a price & then changed it multiple times during the visit. He removed a working part that did not need replacing without checking. I was initially very disappointed in the service from this company, but couldn't have been happier with the second round of service... very glad I called.

Against my better judgment I renewed my contract again recently. I have been a customer for 17 years, but this company needs to get its scheduling fixed. Repeated cancelations of appointments. No reasons given. Seldom any contact at best. At the last minute after you call them to ask where the technician is. If it first improve I will not be renewing again.the last vouple of years it has gone downhill badly !! I keep hearing its an issue between their Houston dispatch centre and local offices. If it is its a 3 year issue now. Sitting at home waiting for nothing gets very frustrating

They no showed twice - each time not even calling before I called them. Today (2nd time) they said the technician was not responding so they would have to reschedule. I said nope - I'll go with someone else. Home Depot should really use someone else. This is terrible service.**Your reply mentioned Renee and a number as though it will go straight to her but it just goes to the normal line where I received poor service to begin with. Nice try but no I am not going into your queue again and wasting my time. You've wasted two days of mine in the last couple of months. Not again.

They came and installed my water heater and did an amazing job. They were very friendly and explained all functions that came with new water heater. Work was completed in a timely manner. So thank you and you earned a new customer.

Our maintenance guy, Peter, is kind, attentive, and thorough. ARS has been diligent about getting in touch with us about our every-6-month maintenance— even if my inattention defers these appointments for a month or more! I would recommend them.

My heating system was given a scheduled maintenance check. The technician was very thorough. He found a loose connection and secured it before it could become a problem. He also sealed a section that had loosened over time to help with circulation. I have been using ARS Rescue Rooter for several years now and would recommend their services to anyone.

I had sewage backing up into the shower, bathtub, and toilet. Called ARS and they came out same day and cleared the pipe. And indicated that the pipe needs to be repaired and the a supervisor would be contacting me to schedule an appointment to come out inspect, and give an estimate of the repair. Very professional and courteous.

Heater went out after the power came back on from the winter storm in early February. Called a service tech and he quoted us at $3k to fix a few parts. He recommend us getting it replaced since it was over 10yrs old. We had another guy from ARS come out to give us some options and he quoted us at $7k just for the heater replacement and over $11k for the heater/AC. We told him we needed some time to get a 2nd opinion before committing to spending that much money. I found another service, had them come out and they fixed the heater for a little over $300 and now it works fine. We've had ARS for years and really only called them a few times throughout the past 10yrs when they installed our current heater/AC, but still, they were clearly trying to get a sale and have us spend all that money on a replacement when it could've been fixed for cheap. This just rubs me the wrong way. ?

Work was done well and plumber very nice but it was incredibly expensive. Needed to change an outdoor faucet and parts were only $25 (I priced them) and it only took 45 mins to complete job. They charged $426. Appreciated how quickly they came out but shocked at the price gauging.

I had a water heater go out and I went through Lowe’s to get it fixed. They connected me with ARS. ARS sent out Cristian and Austin to my home to replace the broken water heater. They completed the job the next day (after giving me a quote and sourcing parts). They were both very professional and I would highly recommend ARS for water heater replacement/installation.

We had an incident that caused us an inconvenience, but throughout the difficulty we had some strong supporters from the ARS team. Renee is super awesome and continually worked with us to resolve the issue. Jerry was also super patient, helpful, and supportive. In the end everything is working just how I want it to.

Samuel Martin and the crews that saw to my needs are phenomenal! Samuel stayed on top of everything and stayed in touch with me throughout the process. I highly recommend ARS because of the excellent service I received. Sam expedited my needs which made certain I would be safe and able to remain in my home.I had so many issues! My water heater had some rust and was leaking, my tub wasn’t draining, and then there was the old toilet! They assessed all issues with professional courtesy and thoughtfulness. I now have a fabulous new toilet, new tankless water heater, new sewer line, better pressure for the kitchen faucet (corrected from installation by another business), have a well functioning bathtub drain, and feel more secure in my home. All of the folks at ARS strive to provide great service and they succeed beginning with dispatch, Jose (inspection), Samuel (sales/plumbing, etc.), Steven, Max, Pedro, Heidi and others. ARS employees always wear booties and does what they can to protect your property, as well as remove any mess or debris. They are polite, considerate and patient. We have used ARS for at least 20 years and refer them to friends. We rely on ARS and will continue to do so.It was time for my semi-annual check for the HVAC system and the dispatch persons were very helpful and darling! They also updated me on his arrival time. Daniel performed the semi-annual check of my HVAC system plus reviewed the ductwork and insulation. He made recommendations, but did not push a hard sell. He was wonderful and considerate. These are some of the many reasons I love ARS.

I was on the phone with customer service representative when plumber from ARS that he was on his way from North Austin. He did a marvelous job. He also cleaned the mess that backed into the tub. He was very nice and I would give him a five star rating.

Filled out request at 9pm on Friday evening and a technician was here at 11am Saturday. Excellent service. Peter was very thorough in his evaluation of the problems and explained them in an understandable way. ARS should definitely be considered for your HVAC needs.

Had a toilet line clog and everyone I spoke with from initial appointment call to coordination and service from Cameron (tech) was great. I spoke to Tom and Lilly and one other lady (unfortunately forgot her name) and everyone was a beyond amazing to work with. Cameron was super courteous and patient and did an excellent job!

The services provided were well done and professional. The plumber was excellent. The prices were over the top, however. We won't be calling them for service again. I can get much more reasonable prices from our local plumbers.

While they could not come out the day we called, they were there promptly the next morning and found the clog in the drain outside. They did a follow up at no extra charge to see if they could further discover the cause of the the backup after clearing it. The very thoughtful gentleman who came out took great care of us, and thoroughly explained everything before proceeding. The office was very good at returning my call promptly and communicating via text and calls to keep me updated. Thanks!!

ARS has installed and maintained HVAC systems in my 4 properties for over 15 years. I've always been satisfied with their service folks, but recently Pete Reyes was dispatched for a repair. He is the BEST TECHNICIAN - he knows his stuff and explains everything so clearly - issues, options, estimated cost but doesn't treat me like a idiot!

I was quoted an $89 flat diagnostic fee. The tech arrived and shortly after looking at the water heater confirmed my suspicion of the control valve, but highly suggested a new water heater due to ours being 8 years old. He stated “they just don’t make them like they used too, and they only last about 9 years.” I told him all I wanted was the control valve. He confirmed they could get the part and have it replaced the same afternoon. He left the unit draining and disappeared for 2 hours. I texted ARS and within 5 seconds my doorbell rings. The tech lets me know he has been looking for the part everywhere and it will arrive on Monday ( the day of service bring TH)??? He then tells me instead of $800, he will be charging me $1100 for the valve because they have increased in price ( this is after he has sent me a quote for the services that I have already signed). The tech then proceeds to push for the water heater stating he could have it completely replaced by next day at $3000.00. At this point I decide I don’t want anything and I let him know I will wait for my husband to get home from Korea over the weekend to deal with it. The tech then proceeds to tell me that he needs to calculate what is due to him. I tell him, it’s $89 as I was quoted but he goes on to say that he had to do legwork that took time… I stop ✋ him and tell him that all I will be paying is $89 and he says that he will allow it for this one time, like really??? I’m so happy I did not go ahead with the services. I felt this young gentleman was an opportunist and a macho-sexist that took advantage of the situation. I have used ARS for 20 years and as of yesterday we will be taking our business elsewhere.

Troy did an excellent job for us today. Troy is very knowledgeable, and explained all of our concerns during his visit.We could have not had another great service from ARS without another fantastic technician like Troy. KUDOS to Troy and ARSJames M

Repaired an A/C unit with a dead capacitor. Took less time for him to find the issue than it took to walk to the truck to get the part. Got it working and then ran additional tests on the system to make sure everything else was on the up and up. Quick, professional, and great to chat with.

Scheduling was an issue! Yesterday I was contacted by ARS and scheduled the date and time; 15 minutes later I received a call from ARS saying that I would have to re-schedule because the schedule was full. At that moment I could not re-schedule, so told her to call me the next day. Then today, instead of a call to re-schedule, I received a text from ARS saying the technician was on the way. Our schedule was open so we were able to have the service, but your communication between scheduling and dispatch departments is in need of repair!Your technician, Troy Konopik, was excellent! I hope he will be the tech for our a/c maintenance.

Ok people I’m really angry and disappointed with this company a friend referred me to them because I needed some heating service; my AC was working fine the only problem I had was it was not heating upstairs and wanted to see what can be done the guy that came was on time he looked everything and said that my thermostat is not circulating that’s the reason why is not heating upstairs; he called his manager and they told me that the best option will be to change thermostat to a newer that circulates and I’m able to control it; I said ok let’s doit He Said that he didn’t had the device with him he had to get it; the office is in Austin so I didn’t know where he got it from he came back maybe 10 minutes installed and showed me how to controlled it; I ask him how much he said 840 or so but because of the membership that they had they charged me 750 or so. He left and my friends comes to the house looks at the system they installed and said I have the same system but it cost me only $180 at Home Depot ; my friend was very upset and we called 3 x to talk to a manager to get an explanation why they will charge me so much ; no one called me to follow on me about this issue; I talk to a lady for the last time told her did they do the membership like I ask nope they didn’t even listen to what I said so they never did the membership they supposed to call me to sign me up for the membership so that if I have any air conditioning problem Ido t have to pay for the hand work only if they need to replaced a device; they never sign me up and I’m glad they didn’t but please do not go to this company they just try to take your money and they not considered or follow with you about any concern; I have requested a refund because they charge me so much was just a devise that’s costed $180 and they charge 750ish horrible service and customer service please do not go there.

Scott did a great job cleaning our HVAC and finding problems that needed repair. He was very knowledgeable and polite. I am glad ARS has a qualified employee such as Scott in their team.

From the moment I called them to get an estimate to the moment they left after installation of my new HVAC unit. They were very professional and very accommodating. The dispatcher that scheduled my appt (Debi) was friendly and helped me get set up with an appt ASAP! She explained everything to me and what the Comfort Advisor would do. The Comfort Advisor (Chance) was very thorough in explaining the differences between a 2 ton and 2.5 ton units and helped me pick the right one for my size of house and budget. He got me set up with an amazing loan that is working out great for me, as well. The install technicians were fast and thorough, they also installed a Co2/smoke detector and thermostat for me, with my purchase. Then I needed a new breaker for my electric panel and the electrician (Richard) was also very knowledgeable, friendly and helped educate me even more on how the breakers work and why they needed to change it. He was one of the best service men I have had out to my house.I was very pleased from start to finish with the service and product installed at my house. I have not had a single issue since and I'm loving the quieter and more efficient unit they installed.Thank you, ARS Team.

ARS installed a toilet for me that I purchased two years ago from Home Depot. After the initial installation was completed there was a leak under the toilet on the floor. A second installation was made by ARS. Two years later, the toilet began to leak again under the toilet and on to the floor.I called ARS, disgruntled that the toilet was leaking after the second installation.I spoke to the General Manager. Renee.Renee had a technician out to my house within three days. The tech completed this installation and explained to me, each step of the process. ARS made this repair one year after the warranty had expired.There are not many companies out there that would provide this type of service anymore.Kudos to both Renee and ARS Plumbing.

Initially we purchased a new HVAC unit through Home Depot and ARC was the company they used to install it. The installers were nice but we later found out they made some errors. After 1 year our coolant had leaked out and luckily it was covered at the time. Here we are another year later (2years after getting a completely new hvac system for approx. $14k) and having the same exactly problem. Which means twice the problem hasn’t been fixed. The technician that came out today told me the 3 year old compressor wasn’t going to last long and just to extend the life of the compressor it would cost approx. $3k! Additionally my appointments were canceled twice and the third time I was given 10 minutes notice before the technician arrived, despite the expectations of 45 mins from the original scheduler. Dispatch was very rude and left a snarky message. I’m very unhappy with the service and will be contacting hq about it.

You cannot trust the prices they quote. Called for a kitchen sink clog. Was quoted a price. Confirmed that the price was for fixing a kitchen sink clog, not an issue with my main sewer line. Waited for the plumber to come out. Was almost immediately told by the plumber that the price was about $400 more than quoted. Talked to supervisor and was told the person on the phone was wrong and their phone center had been giving out bad quotes recently. Supervisor also told me they charge more than the quoted price just as a service fee. About the only good thing is that they agreed not to charge me the service fee for coming out and doing nothing because they gave me a bad price quote.

Technician Bryon Smith, who came in to fix water heater and plumbing issues, was such a professional. It was a pretty involved and complicated work that he completed to perfection. The cost for the repair was the best compared to half baked analysis done by other companies. Thank you Byron and ARS.

This business went through a lot with the property owner. They remained professional and kept me “the renter” in the loop through the entire process. Their work was clean and quick! I would use them again in the future.

After rescheduling us 4 times they finally showed up for their 9am appointment at 9pm. The plumber was there until midnight, broke parts of our well plumbing because he didn’t use the shut off valve he was told to use. He returned this morning to fix the well but left us with pieces of our original shower problem to fix ourselves. I won’t be using this company Ever again.

He could not fix the issue but stayed for an hour trying to figure it out. He was very sweet and looked up all kinds of things. I asked if he could just put in a new thermostat but he only had the non programable kind. So my only suggestion would be to have a few in his truck instead of having to schedule a return visit.

I contacted ARS through Home Depot, the whole process went really smooth until I found out from the AHRI Certificate that a 14 seer unit was installed instead of the 15 seer that I paid for. After that they stopped answering phone calls and text messages. I made several calls and trips to Home Depot before ARS finally responded and agreed to change out the unit. I certainly wouldn't recommend them to anyone.

We use ARS for everything... we've even come to have our own crews. Trent is our plumbing guy and Louie is our HVAC guy! They are awesome! They both have great crews that they bring with them. Brad, the GM, is such a caring man! He makes sure that everyone on his team is tuned in to determine what you need and the best way to give it to you. They have a loyalty to you, which makes you want to be loyal to them. Their people are the best! They're the BEST, most reliable and honest company out there... HIGHLY recommend!

We had a pipe burst during the winter storm. Had a slight problem originally getting someone to come to the house. But we called back and they responded very quickly, sent an excellent technician who had to leave and come back with a better part. Not having water for several days was very disturbing for elderly folks but we are back up and running thanks to ARS Austin. Thank you so very much for all that you did for us today.

The Rep.was very nice and told me everything about his recommendations but did not push me to purchase it. He gave me information to make my own choice. I will definitely use them again.

Courteous technician. Checked system and found everything to be in working order on my 16 year old HVAC system. I was expecting preventative maintenance work to be done such as cleaning the coils and drain lines, etc for the $69 fee. I guess I’ll continue to do my own PM until my unit craps out!!!

Repair guy Pedro was informative and friendly however the weekend dispatch Kim has a terrible attitude, customer communication skills are not friendly. I don’t want to bash Kim because she could’ve been having a bad day but aggressive behavior and hanging up on a customer because she didn’t want to be at work was a red flag ?. Outside of the one issue the service was on par.

Contrary to their being available for quick service, we have been waiting a week for a plumber to show up. They cancelled the first appointment and had us wait an additional six days. We know there is a shortage of plumbers, but we wonder what would have happened if we had a serious leak. If you need timely service, I suggest you look elsewhere.

I contracted with ARS to replace my HVAC system and this was partially done on Oct 3, 2022 - this did not install all the equipment at that time. They made several appointments to finish the installation but would never show up.I finally called Visa and reported this as a fraudulent charge. That got Home Depot interested and they, in turn, got ARS suddenly interested. They completed the install but it was not properly done and causes significant vibration from the compressor into our exterior wall - enough that you can literally feel the vibration when you touch the wall and it is very loud.I was able to get a technician out twice to evaluate and he agreed something was very wrong and that the compressor should be replaced. Since then, I have been unable to get ARS to return and replace the compressor. I have called their support multiple times, filled out many online forms, contacted the sales rep, and remain in contact with Home Depot, but still ARS just cannot seem to handle this.My recommendation is to *run* from these guys. They will take your money and not deliver the products and services they promise and then try to wait you out until you get tired of calling them.

Made appointment. No show. Called 2X's reassured. No show. Monday got call. We don't work weekends. They just make weekend appointments and no one shows up. How do they stay in business. Unexceptable.

We have used ARS/Rescue Rooter Austin for installation of a HVAC and Mini-split. They continue to provide annual tune-ups. Troy Konopik was the latest service technician to come to our home. He was very professional and went out of his way to do a superb job.

If you have any kind of problem you better figure it out with a real professional company. These people are not here to be helpful or honest they are just out to make money. They are a horrid company who does more damage than good. Seriously figure out what is exactly wrong before you call them. Because they are only out to sell you their stuff. They destroyed a toilet at my mothers house and it flooded the basement with sewage. Thousand of dollars to clean up. Sell you products you don’t need they have an excuse for everything.

I signed up for the Premium monthly membership and I must say, it has been the worst. The first 5 visits go rescheduled and I took off of work 2 of those days to be there and they didn't show. Next, My house is new, this was supposed to be routine check, nothing serious. Troy shows up to perform the inspection. 1st he decided to bypass a high voltage safety switch at the furnace. I asked him about it because I was standing there watching him. There were times that I had to leave and I could hear him falling and making all this noise. He completes his inspections after a few hours and leaves. The next morning, my heater didn't work, it was 30 degrees outside that day. The first thing I thought, that dang switch! Turned out after he came back, the logic board failed! Brand new communication board and a brand new house and it fails.I complained to his supervisor and he tried to back up his guy bypassing a safety switch, and make lt seem trivial. This is the worst company to deal with during this time. The inspection you ask? No, they never gave me any results, freon levels, a/c voltages good, is my furnace ok, nope, not nothing. I have been waiting on a call from the customer relations to cancel my membership. Again, you guessed it, NO CALL YET. This all started 9 months ago. Had they came out the first time and I had the board fail I might have just paid it. But it took them 8 months just to come out! Then, coincidentally the board fails at the exact time they come out...I have been paying monthly subscriptions for this. I will call someone else for my needs. My first ARS experience SUCKED!P.S. I'm not one to leave reviews but this was terrible service. I had too. And I've been waiting on a call from this Renee person for months. Bad form

I had a hot water leak under the slab. Mr. Kurtoic found the leaks and rerouted the hot water. He was very knowledgeable. He and Mark did a great job. This is why I've used ARS for over 15 years.

I scheduled an appointment over the phone and was told that the cost for a clogged toilet was $83. By the time the plumber got here, the toilet had unclogged itself and he didn’t have to do anything AT ALL. He was in and out of my house in 3 minutes, and charged me $250. Do NOT trust what they quote you over the phone - total rip off!

The plumber was a lovely man.We were given an option of afternoon and they showed up at 10:30. My husband had planned to leave work in the afternoon.That being said we had a man tell us and the ads state 89.00 drain cleaning. However our quote was 419.00 before taxes.What about 89.00oh that's for some sewer clean out ????I find this misleading. False advertising.

Very professional and honest. Dan B. fixed my AC when it wouldn't cool any lower than 80 degrees. He explained what was wrong and showed me a quick fix for the future so I could save $. I'm requesting him specifically for future AC issues.

STAY FAR AWAY!!UPDATE: after 4 months I had ARS remove their water heater that did NOT pass city inspection and I got fed up with missed appointments. I did get a refund.————-It took 3 weeks to get truly hot water in my new hot water heater & I received abusive behavior from the original plumber who thought he did good enough work! If leaving a mess, moving the new heater to a new place that took away much needed space in my utility room & not having hot water is a good job…Daniel, the electrician, had to fix the original plumber’s mistakes as well. It took 3 trips to fix the leak stop the plumber messed up. Daniel was professional & great.John C finally fixed the plumbing problems (3 weeks later) & he was terrific!Renee, the Customer Care manager was delightful & kept me from killing somebody! She fixed everything.

Peter showed up right on time - incredibly professional and even managed to give me a discount on the service after hearing about my sick dog. Gave me a lot of great tips to prevent the kitchen sink from clogging up again. Hoping for no more plumbing issues but if I do have them, I’ll be sure to call and ask for Peter!

Tech was well versed. He explained the issues to me. He offered further consultation, but I had to decline at the time. I've been an ARS customer for years. Always have been very happy with them.

Had a very friendly and informative meeting with Andre as he diagnosed my AC concern at home late this evening. I sincerely appreciate him coming out on such short notice and teaching me a little more about how the systems work and what problems my unit was having. We are on track to getting things resolved and I thoroughly enjoyed working with ARS to have my AC repaired.

Called ARS because our Remi Halo was not working. (Installed approx 3 yrs ago along with a.heat pump) Renee did a great job coordinating and sending out her top service/warranty guy Scott P. He was excellent. He looked at the unit and the heat pump that was also installed by ARS. He found other issues we had not even detected and he fixed them all. He put quality above simply getting a quick fix done and leaving.We had previously had a few other issues with the heat pump over the last few years and the techs sent out were quick to fix the immediate problem but didn’t look at the system as a whole as Scott did. We had become frustrated with ARS and had lost faith in their techs abilities. However now that Scott has come and done a thorough job we feel we have finally received quality service. Hands down Scott has built trust back with is care and attention to detail and we are completely satisfied with the work he has done. Thank you Scott! Also thank you Renee for sending out a quality service/warranty tech!

Had water heater issues and called ARS for assistance. Nothing to difficult but needed help due to work overload.The price charged for the work others have provided for us is 5 times more. Probably won't be calling them back.The quality is there, just way too overpriced.

Update - 7 months later: The AC unit and air transfer unit are good. The equipment is quiet and efficient. But the sales people promised too much. The electricity bill savings have not come close to what they said. That was a major selling point. I suggest buyers beware of promises from the ARS sales team. ORIGINAL REVIEW: This is install day but so far so good. The sales specialists and installers explained everything well. They answered my questions and offered additional details based on our conversations. ARS is not the cheapest option but it has the best warranty I found. To support this warranty ARS needs to do a more thorough install (more parts replaced) than what is usually considered an AC replacement. To me this justified the added expense. The installers were fast. I think they were done in under 4 hours. They went thru Nest thermometer setup with me and showed me their work in the attic and outside around the condenser. Very professional start to finish. If the work and warranty hold up I'm a committed customer.

Searched for Electricians in Dripping Springs, these guys came up. Set up appointment with their person, they did not say Dripping Springs was not serviced. Two days later, on the day of my appointment, I had to call them to find out they don’t service my area. That’s three day without electricity and no correction from them. When I called them and found that out, I asked to talk to a supervisor, was told no one was answering the phone for that department. OK then.

Jacob, was very thorough and professional. The company’s response time and customer service was awesome, professional and knowledgeable. Follow call was made to me as well.

Jaime was very professional and informed me of everything that was going to happen. He followed thru on all his commitments! Thank you ARS for having such wonderful techs!

BUYER BEWARE! This was a bait-and-switch scheme. They advertised an $83 drain clean out special. I had a plug in my hall bathroom that needed a clean out. Their tech came in and cleared the clog. Then he charged me $638.00 for this! This is OUTRAGEOUS! I will NEVER use these thieves AGAIN!

My heater was turning on but not heating. I sent in an inquiry and was called almost immediately. Someone was at my house less than an hour later and they fixed it within 20 minutes!!! Fantastic service!!

Not sure if the tech was sure of what he was doing. Started coming up with problems one at a time and adding to cost and expense instead of giving us a complete idea from the get go. Didn’t trust the opinion and looking for someone more reliable

The Tech I received today was very knowledgeabl. I was told I needed a new A/C by other Tech's but this guy came in and ran tests with up to date technology. He found out this whole time it was as simple as having to much freon in the condenser. He then switched out the metal canister to prolong the life of it. Saved me thousands by not being lazy. I'll request this tech from this point on.

Very pleased with the new mini split air conditioner from Carrier. Professional service from ARS, the people make the difference. I would recommend to anyone needing plumbing or air conditioner service.

I've used this company a few times with mixed results. They have been great for plumbing emergencies.There were billing issues with 2 others things HVAC related. It took forever to get straightened out, but eventually I got the right person who honored the original agreement.This review was edited from the original because they eventually worked everything out.

We have scheduled three appts with this company and they have failed to show up. Disappointing and they deflected when asked about their inability to keep appts. They seem to like wasting YOUR time!

SCAM ALERT!!After being quoted $80x2 on the phone, they sent a tech out and had my tenant sign for $500 for 30 minutes of his time. They called me for payment and I didn't know the price changed until I looked on my bank statement.Called the office, they said this is common and the person that handles this type of thing was out till 'next week'It's been a few weeks nowBe very careful of this company

I have used this company in the past and they are a great company! Today they came out and gave an assessment of the plumbing issues i had w/ a toilet and told me my options. The a drain technician will come soon to fix that toilet.

Great quote process and installation crew was great. After installation follow up was terrible. I am still waiting for tech to come to house to hear high pitched noise. Training on new thermostats needs improvement.

Kyle was great! Provided clear detail regarding the repair work that needed to be done and cost. He was very respectful and professional.

Peter at ARS is the BEST! We always have great service from Peter. If we could, we would ask for him every time.
Also, Karl is Fantastic! Very knowledgeable and friendly!

Ty came out and was very nice and friendly. Very professional and very quick to do the work. He was also very informative about the different types and sizes of filters.

Alex came to do the AC maintenance check. He was so thorough and professional .Answered all my concerns. Will definitely ask for Alex to come back to do heater check coming Fall.

JEFF WAS AN AMAZING AND INFORMATIVE TECH. He was proactive and helped educate me on my HVAC system for future maintenance. ARS will be My Maintenance Reference ??‍?! THANK YOU JEFF FOR PROFESSIONAL SERVICE, and ARS team for responsive and professional services overall+

Peter W has been servicing our AC units for years. He always provides excellent, professional help. We will continue using ARS.

Had a new condenser installed, forgot about the appointment they came back when I was at the house and did the job anyway. Very professional, very quick, and system works great.

Always uses ARS for any services and for yearly Tune up. And I’m very please with their services. Todays services , the Gentle man very polite , professional , did a good service .

Kyle was amazing. Answered my questions, explained the situation and how he would fix and then was fast and efficient at the fix. Couldn’t ask for more

The guys were great at their job installing. Enjoy their work. I probably paid too much but I was impressed by the quick response.

1st technician came out and gave me false information that I required to pay 69 dollars for summer fees despite my prepaid diagnostics of 49 dollars. I told the technician my issues. And he informed me I required a drain pan service that cost 300 dollars. My cold air was not restored.After two rescheduled because they did not make it during the window of my appointment, a second technician came out.He made it seem like he was making up for the 1st technician by checking everything for me. He put leak stopper in my system and topped it off with refrigerant. I asked if there would be a way to check for leaks. He informed me that not until he comes back later and notices lower pressure/higher temperatures. In addition he replaced my capacitor because he told me that I should side with caution due to the incoming summertime heat. Because my capacitor was at it's minimums. I was charged an additional 200 dollars after being told I was supposed to be charged an additional 300. I got cold air for 1.5 weeks. And sure enough, my cold air was gone. I'm sure rescue rooter was waiting for my call back to replace my coil for me.ALL A SCAM.I went with another company that worked 10x faster and more efficient. My system was filled with refrigerant by the new technician and the new technician was able to detect a leak from my coils using a device detecting parts per million. READ THERE WAS A LEAK. WITHIN 10 MINUTES. I am replacing my coil with them and not this contracted scam of a company.ARS rescue rooter hires technicians that screw over home owners. Waste customers' time and money. 500 DOLLARS DOWN THE DRAIN for no reason.One 89 dollar service fee and a courteous leak check was provided by this superior company and cut to the chase. I am replacing my coil with them.

It was very informative and knowledgeable the tech really knew and explained everything that he was doing to me and answered all my questions, my home went from warm to cool within minutes...Thank you dearly.

Daniel was very professional and he answered all of our questions. He was courteous and on time and we couldn’t be happier. We will continue to use ARS in our future projects.

When I had a conflict with my scheduled appointment, ARS tried very hard to meet my needs. I was called 30 minutes prior to the technician, Louie, arrival. He introduced himself, asked if I had any a/c issues, and then got to work. He kept me apprised of any issues. He stated he would take photos of his work and send them with the invoice. I got the invoice, but no pics. He did however, show me the one issue and explain clearly what was occurring. He included a possible timeline for the repair and cost. I was pleased with Louie.Update:; The technician did not fix the issue and another tech came and ultimately fixed the issue. ARS also discounted the cost since it was not fixed the first time.4/21/23. Maintenance completed today by competent and knowledgeable tech, Peter. He introduced himself and following his inspection explained his findings with photos to support his explanation.

Peter is a great rep for the company. Knowledgeable, professional and personable. What more can you ask from any company? Highly recommend ARS to anyone!!!

They installed new insulation with a radiant barrier and two solar vents. They were polite and friendly. I think they did a great job

Very thorough system checkup. Options presented for repairs. Appreciated the professionalism and knowledge of the gentleman doing the systems checked.

I got Diagnostic check on water heater that stopped working. I called them and asked how much is it if the plumber come out and check my water heater, they told me at first that they waived the charges on diagnosis. But after they came out and did a check up, they charged me for it because they said there was no work done, if there was some work done they wouldn’t charge me for diagnostic check. Which is not what I was told at first.

ARS replaced my AC unit. The entire process went extremely smooth. Guys were on time(moreso than me haha) and were extremely knowledgeable. My system works like a champ so far!

Pete showed up earlier than expected which was great because I had a busy day ahead of me. He was very knowledgeable around my heating unit and helped with providing a lot of helpful information and estimates for a new unit which I’ll be need soon as mine is about 30 years old. Thank you, Pete

We were able to get same day service when our kitchen sink and laundry room drains backed up at 11am the day before Thanksgiving. Peter was friendly, professional, and very knowledgeable, and he got the drains cleared for us. I would recommend this business.

We always use ARS for our winter and spring HVAC checkups. Always professional and detail oriented. Easy to schedule and we like that they keep us updated on when or tech will arrive or if there are any hiccups. Great customer service.

Had an appointment scheduled for a consultation between noon-2:00pm and they said someone would call ahead of time to notify me someone was heading that way. The email I received a few days ago after setting up the appointment even stated this. The person showed up at 3:35 and I never received a phone call or email prior. Nah, they're not getting any of my money if they can't even communicate the simplest of things.

This organization did not show up for an appointment. I needed plumbing support and scheduled an appointment and five days later they did not even provide an estimate for the work I needed. I was out of hot water as a result for nearly a week before hiring a different outfit.

I liked the tech, Peter, the moment I opened the door. He had a smile on his face, introduced himself, and said what he was here to do. He then proceeded with his business. He was thorough; tested all my smoke and CO alarms for proper functioning, and offered advice on how to save some money on heating and cooling. When he finished he told me what he did and asked if I had any questions.

Peter was very professional,. He explained everything about my A/C condition. Happy we had his service.

The technician was most professional. The job was hot water heater maintenance. The ARC company is blessed to have such a quality representative working for them.

We were under the impression that it would be $83 like the main website said, but when the tech came by he said it would be $418 -
A bit confused by that and would love to know why… other than that he got the job done and was nice.

UPDATE: ARS sent another tech out to do a second opinion. Scott Partridge was the assigned tech who came for the second opinion. Scott reviewed with me what the prior techs told me and then did his own full inspection. He identified there was nothing wrong with my system. Scott was professional, thorough and a pleasure to work with. I can’t say enough positive things about Scott and would suggest ARS hire more techs like him if they want to keep their customers. Thank you Scott.Original feedback:I have had an annual maintenance contract with ARS for probably 15+ years. I have never had an issue until these past few months. They never sent me my annual renewal notice. I had to chase them down and after several requests, finally got the info to renew. Upon renewal, they said it was time for the annual heater inspection so we scheduled it. They did not show up in the scheduled appt block and it was a nightmare trying to get any updates from them for an eta. After showing up 4 hours after the appt time, the 2 guys were very pleasant but of course I suddenly have a major issue that needs repair right as my warranty expired just this summer. The timing of the issue sounds fishy and I will be looking to get other quotes.

Tech was friendly and competent. He fixed the problem in a reasonable amount of time. We have a service plan with ARs and yes they do give 15% off which was nice but all he had to do was drain the line and it was $64 for a service call and $300 and some dollars just to drain the line so my issue is the value of what I paid for what I got. Also ARS up to their monthly fees from $9 to 15 which is supposed to include a free service call but apparently not on Sundays. Do not recommend them.

Not very honest! Advertised $84 drain clean or your money back BUT when plumber got here he told me as he had to clean out the kitchen drain it would be $418 !! I asked him to explain the difference between sticking a snake down the outside cleanout and the kitchen drain out and he repeated himself kitchen clean out is $418. I told him to stop wasting his and my time! The old bait and switch trick. Very dishonest practices!!

Jason was very thorough during inspection and made suggestion in maintaining the unit. I am really impressed with the follow up check the company is doing to.make sure the system is working.

$250 for 10 minutes work to unclog a toilet is a ridiculous amount of money. Extrapolating to an hourly charge is $1500. I would encourage anyone needing a plumber for this service to shop around and try to get a firm estimate before hiring a plumber. Needless to say, I won't be using this company ever again.

I got a service from Daniel B. and he is very responsible and is willing to help me solving some issues that I have on AC today. I recommend his service!
Appreciate it Dan!

I requested an internal pipe cleaning and camera service on a Friday. Scheduled it for Monday. The first set of plumbers came to my house 45 minutes before my scheduled window (woke my sleeping child walking around) and then proceeded to tell me they didn't have the right tools for the job. I said, No worries. Yes, I can reschedule for tomorrow with someone who does have the right tools. The next day comes and goes and no one shows up. I call in and ARS says they can send someone the following day. I verify that that individual knows the work is to be done on a drainline inside my house. They confirm yes. The plumber shows up this morning, opens up my cleanouts and confirms that the service I requested 7 days ago is what I need. He then turns around and states the price is FOUR TIMES WHAT I WAS ORIGINALLY QUOTED. I was quoted an external cleaning instead of the internal I had asked for... I tried to be patient this last week. My local plumber will usually show up the next day and be done by lunch. It had been seven days of pushing for service, confirming they had the right tools, confirming they were doing the right service... so I cancelled my service on the spot.

Daniel H was on time, very courteous and explained the process to me very well and answered all my questions. He was able to get our electrical issues resolved in no time!!! We’re very happy with this service!!!!

I didn't select ARS. I went through Home Depot and they use ARS. They did the tankless water heater installation in my attic. Installation was done facing backward. They asked me to add an extra controller because it's too much work to change it now. They didn't complete the ventilation part of the installation and had to call multiple times to get it complete. They are a pretty bad company and complaining to Home Depot didn't help either. I have a case pending with them and they never call back.

They installed my water heater through Home Depot and that went ok but did not address water flow issue requested. Hired for facet replacement, stayed home from work and they never came. When called, told me the person who booked my appointment didn't know what he was doing and no one could show up today. Couldn't afford to miss more work so went with more service oriented provider.

They were good at keeping in touch with me to know that they wanted my business. They sent a service person - Steve and he was very good and explained what he could do to fix my situation. He told me about my switch being bad and recommended that I replace it. Very good people, used them because the ac people did should a good job that I thought that they would do it right.

ARS wanted $1400 to install 2 water faucets where I provided the faucets. Labor only - $700 per hour. Schedule for 9am to 1 pm - showed at 4 pm. Have used ARS exclusively for plumbing and AC needs the last 18 years. I am done with ARS. Will find a local plumber.

Water heater began leaking 24 hours before. They responded to inquiry within an hour, sent a tech out, quoted & then scheduled for the following morning.

Sam and Mr Pete and the young lady Lucinda with dispatch .were professional and caring which is a hard combo the guys came out after a Long Day's Work and saw to it that my needs were met with my clogged range they were able to determine what's going on what happened and fixed it I'm thankful for their service and that they were able to provide me with same day service so give them a try, pack your patience and Trust that they know what they're doing thank you y'all

Our technician Pedro did an incredible job. It was fast, professional and fairly priced. We had to call this company after another company couldn’t fix the problem. Pedro went above and beyond and was extremely kind.

ARS arrived on time and explained in detail any concerns with my A/C system. I would definitely recommend their services.

The technician was unfamiliar with thermostats that change modes with the time of day. I specifically called to ask that someone come and synchronize the modes and yet a technician unqualified in this area was sent

Not particularly happy with the service. This was the second time for the same problem (no heat). Alex at first did not find anything wrong with the Heating Unit. After sharing with him there must be something wrong because we have not heat. With extensive observation, Alex discovered that I needed to replace my thermostat. I declined.

Had a unit installed in May and because my house is propane they needed to switch the gas lines to propane. Didn’t think about it until this weekend when it got cold. Reached out to my advisor Austin Hiatt and he said I’ll o get it scheduled ASAP. The first tech that came out was Alex that came out was awesome he was not propane certified but got it rescheduled for tomorrow but Pablo came out ASAP today and I have heat. Yeah all my experiences have been awesome. Thanks ARS for awesome customer service.Kira Roe

Byron Smith was outstanding! Very professional, knowledgeable and personable! I would highly recommend him!!

The tech was more concerned about the $89 fee they charge to come out than the issue I was having, even though it was a simple fix the tech showed little interest on our problem, seemed annoyed he had to come out to us and insisted on making us understand the fee was due regardless of the problem or cause of the problem we were having.

Sean did a great job. Very polite.
He showed up on time and the job was done quickly.

When flushing fire sprinkler system the gauge was reading 5 psi per fire marshal. Called ARS to investigate and tech said nothing wrong with pressure and left. Still not fixing issue

The installers were very good and professional. I did not receive any call or text before they arrived.

Service tech was punctual, informative and quick! He fixed the leak in my AC as well as the power in my bedroom. I was stood up by my AC repair man twice and decided to go with this company and I am so glad I did! I highly recommend.

We were rescheduled again and again by another plumbing company so I asked for a referral at my neighborhood Home Depot. I had a call back in 15 minutes and set an appointment for the next morning. John Medina, the sales rep was there at 9 am and he answered every questions I had so my decision was well informed. I ordered the water heater at Home Depot and the installer picked it up on the way to our house. Pete Lindeman did the install and he pointed out a lot of problems with the old configuration. After the install he walked me thru how he addressed each one. He did very precise work and the end result looked great! We were online by 4:30 pm! These guys are PROS and I AM going to use them next time and I recommend you give them a call!

I had floor installation done thru Home Depot. Ars was contracted thru Home Depot to remove and install new toilets. Ars said that the toilet upstairs need a new flanged. Which I told them to go ahead and replaced. The price changed multiple times. They said because they are a premium company. A fancy word to charge more. This was done less than two years ago. Toilet plumbing is leaking. They damaged the piping. The company doing the repairs is alot cheaper than ARS and they are doing more work. Ars was also contracted to take the toilets away. And they plumber was angry about that. I argued with him about it and he called his supervisor. His supervisor told him to just take them. Overpriced and poor craftsmanship on work performed. The plumber said that the pvc pipe was damaged and that ARS fixed it will silicone instead of replacing the pipe.

Technician was professional and knew what he was doing. He worked steady in 32 degree weather replacing my water heater. Excellent job

The pluming specialist Kyle is very professional he knows wha he’s doing and very polite thank you if I need again a pluming specialist I will request for him
Thank you
Connie

Came back on a clogged sink after a visit the month before. Recommended another procedure to clear to which he didn’t have the equipment. Will call back to schedule service.

Had a clog in our main drain that was backing up into the house. I tried to get other companies to come out but they were busy. A competitor actually pointed me in the direction of ARS and literally 10 seconds after putting in the online request I got a call. Pedro came out on a Sunday and knocked out the job quick, fast and in a hurry!! Nice guy and knowledgeable. Would definitely recommend for your needs

The ARS tech was most courteous and helpful in answering my questions. He exhibited lots of patience and kindness!
Great service!

Was referred via Home Depot for a water heater installation. I spoke and made an appointment and they assured me they would replace my water heater that day. I asked what is the average cost of installation and they said it varies. (does it ever) Feeling pressed I booked. They scheduled me between 9-11. I phoned at 1:35 to check status and was told they would not be able to come until the following morning. An hour later a tech calls and he assures me he is right on time. I had drained the unit, and trouble shot myself.The heat trap valve was gone, and the copper line from the water heater to the wall connect had a hole. I decided given it's age I might as well replace vs. repair. I had emailed the details, model, size and all the steps taken, none were known. Not by the person I scheduled the appointment with nor the tech. The estimate is free, but the cost labor only to replace the 700$ water heater given was $3200.00 (THEN) as I am in the industry, I said are you sure? That is outrageous. He then said hmm well how about $1700. *&( to install. 2200 lower than the first attempt???? That feels dishonest and like a scam. That was it, not another word was spoken.

My experience has been positive. They were expedient when I needed service. The serviceman was polite and professional. My heat was up and working again.

The service was quick and good; however, they charge far too much. This was my first time using a plumber so I didn’t know what the cost should be. I investigated afterwards and it cost about 3 times as much as it should have. Live and learn.

The Technician Ramiro Guasch was on time, friendly and professional. He performed the prepaid system maintenance checks and took time to listen to my concerns with the thermostat issues; and eliminated programmed issues.I appreciated all explanations.

I really like the repairmans honesty about our system . In order to keep our system running right he told me about little things to do to achieve it .

Installation was done but it took almost 4 hours. I did not receive an itemized list of the installation steps. I did not receive the account number for the installation. I did not receive the information about any guarantee. Installer said it would take only 45 minutes. Installer had issues with putting together the toilet. The Home Depot website suggested that the installation would be $99. It was $400. I'm still in shock.

Peter R. checked our AC drainage system to ensure proper drainage/clear-out build-up after our AC system was not cooling last night. He was very knowledgeable, thorough, and professional. He took pics to show the level of debris removed and suggested a course of action to prevent/minimize the same thing happening in the future. He was friendly and very helpful with our AC needs. We will request him for our future needs.

Anthony and the team provided excellent service with speed and professionalism. Job well done.

Installed a new A/C system, it feels great, still learning the nest thermostat, but it’s a great. I highly recommend..

Ask for Dan, he will make sure you are taken care of 100%! He is very thorough and he's a fellow veteran I trust completely.

The upfront price or conversation doesn’t matter, their plumber name their own prices and change around deals to take the most money possible from you. The entire experience left me defeated

ARS conducted 6-month check on our central heating system. They were thorough, professional, and courteous

Technician came to do our A/C maintenance, he was very professional, efficient and very helpful.

Michael and the rest of the installation team were nothing but friendly, professional, clean, and quick, even returning four months after the original installation when I realized something I had missed. They diagnosed and took care of it in less than an hour. Very happy with the service!

Technician came out and performed several tests, but could not detect a leak with plumbing. Indicated leak could have been from roof and to monitor during heavy rain.

Excellent, and very efficient service. Installed same day. Perhaps a bit on the high side price wise but the service is excellent.

Technician was professional and easy to talk with. A pleasure to have in my home. Grateful he could help us.

Pete Reyes was very professional and courteous. He spent time with us after the service to answer all of our questions.

Tyler did a great job! He was friendly, courteous, professional and fixed us up in no time. I plan to ask for him for all our maintenance and repairs!I’d also like to send a shout out to dispatch, they did a great job too!!

Asked for the $89 sewer drain. He arrived asked a few question and seem like he he wanted to leave. Very disappointing. Will nit use ARS again.

Had a leak from the tubing from my refrigerator that connects to my ice maker. Cristian arrived timely, assessed the situation, explained the choices for remedying the situation, provided the cost of the services I chose and then fixed it. He respected my home and made sure all of my questions were answered. I truly appreciated his thoroughness, his professionalism and his very pleasant and patient demeanor.

I was really disappointed in the level of service that they provided. First they charge a $85 service call fee just for coming to your location which I understand in fairly common, but then they wanted to charge me over $500 to replace a capacitor that costs less than $50 and only takes around five minutes to replace. I ended up doing it myself and cost me $35 for the capacitor and around 30 minutes of my time. I own five houses and will never do business with them again.

After costly septic pipe replacement by ARS in the spring my washer line would back up when using high water levels. At that time ARS augered the kitchen drain which merges with the washer line, and I had no problems with the washer for about 3 months. Late in the summer I tried contacting the Austin plumbing office but was routed through their Houston phone system and never heard back from anyone.So a month ago I requested a new appointment online for a technician to come out to troubleshoot. I tried to explain the work that was done earlier. He used a camera but did not auger (he charged me $328 for augering per receipt). He said he was going to get more information on what he thought was a solution. I texted him twice but have not seen or heard from him.I was very pleased with the 2 plumbers who did the septic pipe replacement in the spring. Both were efficient, knowledgeable and friendly. However their current managers/sales and some other staff leave much to be desired: get the customer's $ and run. Maybe this is just the Austin office. I hope so.

I discovered a leak in my water heater at midnight and was able to shut it off, called the number on their website and it was answered by a woman who scheduled a service tech to come that morning. Stephen arrived at noon and determined that there was still warranty through Home Depot on the unit. Since he arrived by himself I helped him remove the old unit from the attic. We went to Home Depot and secured a replacement and I helped to get the new one back in place. Stephen handled all of the connection points including fixing a minor leak on a factory installed fitting. He cleaned up after his work and was professional throughout the 6 hour job.

I chose ARS because they advertised for an $86 service to unclog a line. The representative came in and said he will be charging $418 to do the job. I said NO thank you. I will be looking for another plumber.

Andres helped us fix a clogged pipe. He was very knowledgeable and joy to meet. He was friendly, on time and had everything we needed to diagnose and solve our plumbing issue. Great price, great service and all do e the same day we called. Amazing - I would highly recommend ARS Rescue Rooter.

Bunny was great! He worked with me to find the best solution. It was clear he cares about his work and customers.

Amazing response from ARS! Both Jaime C.
and Mike M. were not only professional technicians, they were very friendly and extremely patient. They went beyond their scope of work. They will be my “go-to” company going forward!

Tyler Crank was very curteous and professional. I’m very disappointed with the cost for adding freon to my system. ARS probably makes a very good profit off freon. In my opinion they are NOT a customer friendly business. I will take my business elsewhere when my contract with ARS expires.

Thanks very much still waiting on the install of the whole home air cleaner system. I understand they are on back order.also the new nest(gen) contolder.

I was introduced to this company by home depot ONE MONTH AGO!!. My ac stopped working right as summer started, they came and gave a $15,000 estimate for new inside unit and outside unit, but stated they wouldn't check the ducts. The sales man insured me that the unit I was purchasing was big enough to cool my entire house and that it was energy efficient. They said they could come next day and install. I got an estimate the day prior from Ellis air for $8,000 but they didn't know when they could install due to product shortage. I chose to use ARS. 3 days after install I had to call them because my floor around the unit was soaked. They came next day and said no one sealed the drip pan. They added an entire roll of tape that day! I had to call back again 2 weeks later because I went on vacation and when I came home it was 90 in my house, I called they came out next day and said the thermostat noticed we were away and completely shut off!!! Yesterday my ac was set to 77 and ran all day long trying to get there but never got cooler than 80. I called for them to come out and she said it would be 2 days, I said no ma'am I purchased this 1 month ago and my warranty states service within 24 hours! She said she would put it in the notes..... No one came today. My ac is set at 80 and it's 80 in here yet my unit is still constantly running!!!!***UPDATE**** 3 WEEKS LATER THIS STILL ISNT RESOLVED!!!!

I bought a water heater from Lowe’s and scheduled ARS to help install. I moved ahead and installed the water heater but still needed some assistance, so I called ARS the day before my appointment and explained what I did and what I needed to complete. ARS said OK, we will keep the same appointment time to complete the job and explained that the service would be $89.00 to be included in the repair cost. Well, no one showed up for the appointment so I called the local ARS office again and was informed the appointment was canceled. So ARS rescheduled me for the next morning. For the second appointment, ARS called me and said they were behind and they would not make my appointment time again, this time saying a little after 1:00 pm. Then ARS called me at 2:00 pm saying there was a mixup and they would try later in the day. I told them I was done, cancel the service.This is NOT acceptable service. Nine hours of my time wasted.*****Update*****I see the same cut-n-paste corporate response to the many unhappy customers of ARS. I'm not interested in speaking with a Quality Assurance Manager because by all the bad reviews, there is no quality service with this company. One or more employees of the Austin local office should lose their jobs.

This review is for the Houston office.This company wants your business but they won't come do the work. Their business model is to advertise a low price (like for sewer line cleanout $69) then keep you hanging on till they may or may not send someone out. In my case they kept saying someone was on their way blah blah blah and 8 hours later still no one. This was daytime hours when they should have had a full staff responding to calls. This was a critical issue! I called Roto Rooter at almost midnight finally and they had someone out by 8:30am the next morning. Now that is how you do business. ARS Rescue Rooter is a joke. By the way, they called me the next morning 3 times and still said they had someone that could come but the problem was already fixed by their competitor. I don't know how they stay in business.

Peter has a delightful attitude in addition to being skilled and very experienced in his trade.

We contacted ARS to replace our leaky water-heater with a tankless water-heater. We thought the price was a bit high but we got a discount and applied for a rebate through the gas company. The sales rep and the technicians were very professional in manners and attire. Everything was timely and they finished the job leaving everything clean.We are pleased with the work done.

This was a truly bad experience. I called and they were polite and professional. They made a same day appointment for a renal property. THEN never showed up. I called them to get the report that they could not go out today. I received NO valls from technicians NO voicemails and FOR NO reason my poor tenants took off work to wait for them for the 12-4 window. Loss of income and loss of use of a kitchen. HORRIBLE SERVICE.

Missed two appointment windows for repair estimates. Sent out the wrong technician for the problems I told them needed to be diagnosed/estimated. ARS told me the estimate would be free, then tried to charge me an $89 fee for coming out. Called ARS to escalate the issue; haven't heard back.Had to ask the sellers/owners of the home to leave each time for the service window. First appointment window was 4 hours, and when they missed it I rescheduled for the next day, emphasizing that I needed a more accurate time of arrival to provide to the sellers. ARS gave me a 2-hour window assuring I would be one of the first service calls in the AM. The technician didn't arrive until nearly an hour after the window ended.Then when they arrived I reiterated the plumbing issues that needed to be investigated, but the technician said all they were told about was a clogged sink, and that they didn't specialize in the issues I mentioned but would take a look. We went ahead with the appointment, but I don't have much confidence in their ability to have identified all the problems. Whomever I spoke with when booking the appointment did a poor job of listing the issues I outlined and wasted a lot of people's time.And finally the billing issue for the free estimate was just the nail in the coffin. Tech said the ESTIMATE is free, but that there is a dispatch charge of $89. I did not pay and called ARS to escalate the issue. Haven't heard back but I won't be paying if they do call asking for my money.

Mr.Jeff took very good care of us. Very professional and pleasant.

I selected this company their exceptional guarantee and satisfaction or money back. I knew this was a big project and I wanted the best. The main reason I replaced the AC is because the pan and wood under it was rotted away and in bad shape. I was assured they would replace with new wood and remove the rotted junk. I was so shocked to see they left the rotted wood and just covered it up. Then they took it amongst themselves to cut a piece of frame wood without my authorization. This has caused a huge stress problem in my life, along with huge inconvenience and 3 work days lost. I need someone In corporate to reach out to me and come to a resolution. I have pictures to show and events timeline . I am beyond disappointed with ARS.

Electrician Steve Brown was excellent. Great service and great value.

Had an issue with water heater contacted ARS. They sent out a technician to resolve the issue. Mr. Craig, the technician completed the job with the upmost professionalism. He took the time to not only fix the problem but he also answered all questions that I had and provided me with information to possibly prevent any further issues in the future.

A little late, but he more than made up for it effectively solving my issue a big thumbs up

Although we have decided that we can wait a while longer for this repair, the person sent out was knowledgeable and very helpful, which we appreciated very much. Thank you!

Great experience. Joe came out to give me a quote for a mini split. He thought through all of the options and came up with a great plan. He was so responsive replying within minutes to my texts. Rubin came to install the AC with his partner (forgot his name). They were both so incredibly polite, courteous and respectful. Rubin took the time to explain everything. They did an immaculate job with the install. They cleared out some tall grasses to place the unit. I was pleasantly surprised to see they even hauled away the grasses they pulled out! Are you kidding me? That’s great service. And the electrician Daniel was also great. All around a very good experience. I highly recommend ARS!!

Their technical Joshua was great. He was very patient and take the time to explain

Josh was Knowledgeable and personable. Fix the issue quickly and was able to give some hints for future maintenance. ARS is much appreciated For the standard of workmanship and value

My kitchen sink would not drain. I just moved into the home from another state. I decided to call ARS since I've had good service from them in the past. They sent Andy to my home. He was in such a great mood and made me feel at ease. He evaluated the situation, spoke to me and showed me so I could understand. Next thing I knew, he was bringing in equipment and began to work on the problem. A short time later, my drain was cleared to allow water to flow again. Gives me peace of mind knowing professionals like Andy are put there.

I have been satisfied with my new Carrier system!! Great investment! The technicians an office staff are always friendly and respectful!! Great Job ARS!!

ARS charged me $325 and did NOT fix anything. They mapped my plumbing then left. I asked for at least a sketch of where my plumbing pipes are, they would not do that, all they said was they would credit that $325 towards the $51,000 charge for replacing all my plumbing. Apparently I am expecting too much to just have a sketch of where my pipes are. I hired another company who is doing the needed repairs much cheaper.

Been 4 days and the job not finished, was told they will show up the next day to finish job no one has showed up. I had to call to request an appointment. Still waiting to fix the leak they created and complete the water pressure installed on my water. I already paid and still waiting for my things to be complete.

ARS provided the most expedient and professional service. I was greatly impressed by the rapid response time and polite and efficient service we received today. It's no joke to have an a/c failure this summer, and our family can sleep safe and comfortably tonight due to the excellent same day service we received. Highly highly recommend.

What could have been a very costly repair turned out to be a minor fix-it. Miguel and Jose arrived, diagnosed the issue, gave possible solutions and offered the least invasive course of action. These individuals and their company showed integrity with their service. I highly recommend ARS and give praise to Miguel and Jose.

Mario did an excellent job performing HVAC system maintenance. He was very professional, knowledgeable, answered all questions. I even received a call saying he could come a dead of schedule! I highly recommend ARS.

Although the tech was fine I had lots of issues with the scheduling and having someone show up in the scheduling window. First they had to cancel and told me to call and reschedule, then a tech showed up with no warning the next day when I had not scheduled the service. The 3rd time the window was 12-4 and they didn't arrive until 5:30. I have a service contract so the service was free but I'm contemplating cancelling it because it doesn't provide the value and flexibility I need.

Wonderful experience- fast and reliable service. Same day home visit for a quote of the job and next day service and installation. Amazing customer service!

Personable and knowledgeable. Got after it and then debriefed us on system status. I’ve been with ARS 10+ years. They’re excellent

Justin arrived on time, quickly troubleshot the issue, serviced it. He was very thorough, competent and professional. We have been very happy with the service ARS has provided for us over the past 25 years.

Daniel did a great job!!!! Explained the problem, the cost of the repair, did the repair. Siper professional

Cameron was polite, professional, and successful. Would be happy to have him back.

They are very professional and quick. This isn’t the first time we have used ARS. I would highly recommend.

JOSH was very knowledgeable about the NEST that runs our Carrier heating/cooling system. We were very happy with his efficiency.

Company came out to check system as it has not been working.Being used from home depot expected good service.To clean out our drain line for ac system they wanted to charge almost $400 to service. Wound up using prior company we had used before who charged us 75$ to do same exact thing.Won’t ever use this company

The Tecnitian explain to me in the best way to know about my AC unit very professional.

Bait an switchI was told it was a free check upLater the driver told me it was $39.00When he started to do paperwork it was$49.00.I was told by the lowesAnd the company on the phone it was a free checkup.Surprise

After finishing the job they could clean up the area where they work but they didn't

He was on time did his job fast every thing í s working good he was nice n vẻy polite

Team was very professional, knowledgable and expedient. Would very much recommend.

Jeff sims was honest and professional! Did a great job assessing my hesting problem and gave me multiple options! Thank you Jeff!

We lost power (electrical panel failure) Saturday. Earliest appointment was Monday. ARS did not show up or call us during their 4-hour appointment window. I eventually phoned them and the call center said they could not reach the local Austin dispatch. They said they would call me back with status. They never did. Total no-shows, not reliable--wasted a day with no power thanks to them.

I could not have been more pleased with the service and work done by ARS when my water heater went out. They have my future business for everything! UPDATE: ARS has now installed a water softener and new HVAC system at my house. I really appreciate the high level of friendliness and professionalism of the staff and techs. Sometimes they have to reschedule an appointment, but they work really hard to keep things moving smoothly.

Failed to show up - twice and didn’t bother to call. Prepaid annual service so probably owe a refund. Furthermore, they attempted to reschedule almost two weeks out after waiting over a week for this one.I’m done with them. Use at your own peril.Ken Bennett

This company takes the advantage of the situation. 2 hrs job estimated 8 hours for two day!!! Charge for sky high price. Never use it again!

Had a generic maintenance visit today and the representative was excellent, explained everything as I watched and he was very helpful! Great service!

ARS rescue rooter is not reputable. Less than 2 weeks ago they cleared a plumbing line, after I called related to a TV ad. 1st they increased the cost, stating “that price is for the Houston market”. While here, they notified me that we need a 15k repair. I’ve had the line cleared before without this scam. Then, they did not replace the sewer cap, allowing sewage & paper to pour out onto the yard. When I notified them, they indicated they left the cap off for “my protection”. Then proceeded to tell me I will have to pay a new service charge, & they will not be cleaning up the sewage, as this was our fault for creating a new blockage.

Austin and his team were amazing! They provided the greatest service, professional, thorough, and super responsive. They are also saving me tons of money on my electric bill. I will use them for all my home needs.

Yes very good experience I had one of their salesperson stopped by on Tuesday and they were here to install the unit the following morning cleaned up after themselves very polite ask for any questions and so far everything's working great really appreciate you guys

We have used ARS/Rescue Rooter for years now. They are responsive, reliable, professional and come out quickly. They take care of our plumbing, heating and air conditioning needs. Great service, highly recommended.

Pete was able to diagnose the issues we were having with our AC very quickly and helped me understand what was wrong and what we could do to try to prevent it in the future. He also helped me understand some other potential issues with the AC, showing me why he was coming to that conclusion. Overall, super helpful and really appreciated!

They called us and said we were due for our 6 month checkup. 45 minutes later they arrived. Another 45 minutes and they were done. Doesn't get any easier than that.

The tech was nice and informative, but he said that our bathtub fixture was to old for parts, and it would have to be rebuilt and would cost $1995. I called another plumber that said it was a valve on the hot side and wanted to know if I wanted to buy extra parts for it.( in case it happens on the cold side). He was at the house within 1.5 hrs of my call and charged $265 ( at the end of the day on Friday ).

The plumber was Christain Jimez. He was very professional, helpful and patient. Christian was awesome!

I only worked with ARS because of home depot purchase of central AC unit. Today I called because I smelled wire burning from the attic area. My husband went to the attic, hear sparks and could see a visible burn mark on the box. The scheduler was rude almost from the beginning of the conversation. The scheduler yelled at me repeatedly stating they can come out July 6 or not at ALL. Now I'm trying to explain to her that I'm afraid of my house burning down because an installer error but she stated to me you don't want me to tell you what you can do. Now in order to be seen as a priority customer I need to pay for this $10 a month plan or $180 plan. And because of the extreme heat and their business schedule (which I understand) I may be seen next day after speaking with the third scheduler. I asked if I had another company come out will I be reimbursed and the answer to that is I'm just the scheduler. I spoke with three different schedule just to get a little help. And I asked for a supervisor and even asked for Rene from Quality to be emailed to contact me. I was told very rudely she will not contact until 3-5 business days. I ask for a manager or supervisor. I was told there is no one for me to speak too.P.s...Ok, the Technician Ricky Rodriguez came over to fix the problem same day after paying the $180 bucks and he is just as rude as the scheduler. My husband asked Ricky why did we experience the burn out of this item and Ricky looked at my husband then stated I'm not here to argue with you. And I'm not Houdini. I can not answer that for you. These things just happened. Man what a experience I tell from start to finish terrible. I guess asking him this question offended him.They charged me the $180 twice. I hope this nightmare end. I will never use thus company again.

Plumber was very knowledgeable. Removed the old faucet mounting and installed a new faucet in record time!

There was an advertised price for drain cleaning of $83, the plumber came out and said it would be $400! Not happy with the bait and switch! Beware.

I've requested an AC diagnostic via Home Depot, and this company called me. They scheduled an appointment for an on-site diagnostics between 12-4. I have received a call saying that they are going to be running late a little, and I said that would be fine. After a while, I received another call saying that they won't be able to make it, and if I would be fine with rescheduling for another day. Things happen, so I asked them to reschedule it for the next day, so they scheduled it for Saturday between 12-2.Saturday comes by, and instead of taking care of other business, we've waited at home, because we've had an appointment with them. I did not receive any calls from them saying that they are on their way, etc. , so I decided to give them a call around 2PM to see if they are running late again, and it went to their voicemail. And nobody showed up that day.I don't know if there is a communication problem between their main office in Houston and their local offices, but if you set up an appointment with them, I'd take it with a grain of salt.

Replaced aging water heater. Quality installation. Friendly and responsive Techs. Thanks!

My Nest thermostat gave me a message that I had a wiring problem and needed repairing. I called ARS for I hold a Pro policy and know they would help me right away. Albert and his assistant came the afternoon of my distress call, checked out the system and made repairs. Then inspection of my thermostat which kept sending signals of more needed repairs revealed a wiring disconnect in the mechanism. A new Google thermostat was installed. I now have a cool home and feel secure about the equipment. I have used ARS for years and depend on them in a crisis situation like no a/c in 100 degree weather.

I had ARS replace my a/c system. They did a phenomenal job breaking down the cost and size system I would need for my home. The installers were highly professional and worked very hard until late evening hours to ensure it was installed correctly. They also walked me through what they did. I highly recommend using this company!

The customer experience was just phenomenal. Miguel Jaimes is one of the most professional technicians if not the best at ARS. He has alot of knowledge and knew exactly what he was doing. My water heater was repaired within a second, and he took his time to explain the process. Thanks to him and his partner Jose.

We were told that the coil inside needed to be replaced, which would cost over $2000 just for the labor (the part was covered by the warranty because we just replaced it less than 3 years ago). We got a second opinion and determined that ARS misdiagnosed the issue. It took 15 minutes and a lot less money to fix the real issue. In addition, ARS never even called to schedule the work that they said we needed. Just terrible customer service. We will never use ARS again.

I used ARS Roto Rooter to get my HVAC units serviced before summer. They were being pushed through Home Depot and I was offered a deal for the service. The technician was nice enough but of course he found $800 worth of repairs that were required to prevent my system from becoming irreparably damaged. I shelled out the money and everything was fine. The service was supposed to include cleaning and maintenance but neither system was cleaned at all. I then had another problem less than 2 months later and my AC wasn’t cooling down at all. I had ARS come back out and was quoted $2000 dollars to fix it. I then had a second opinion come out the following day and he let me know that it was a $20 part that took 5 minutes to replace. I will NEVER use ARS again and you shouldn’t either.

Kc came out to look at our a/c and he was awesome!!! Very professional and on time. Thanks Kc

Was signed up by a representative at local Home depot. They are rescheduling appointment from past 3 days and no one ever shows up. You call the customer care and they say they will check with dispatch team and dispatch team never picks up any calls. Everyday, they tell me service will happen next day, but no body shows up. Beware, if you have any urgent issues,Don't book an appointment with this company. Highly unprofessional

Service was great! What was not great was being quoted their drain cleaning special rate and when plumber got there he said the special was for something different!!…this I feel was very deceptive! But again, the sink unclogging was well done!

Very Professional, Informative Staff…!!
I had tuneup done for both my HVAC..definitely recommend..!!

Called at 7pm last night for an emergency repair to my water main line. They said they could have someone at my home between 8am and noon the next day. They called at 11am to say it would be apx. 1 hour before they could make it out. They never showed up. They did call later and say they were not able to make it. However, this is completely unethical for an emergency repair to say you can come and then not show up. Stay away.

Although the representatives were on time and willing to answer all questions before installation, I was left with an uncomfortable uncertainty. No warranty document was given to me nor any owner’s manual or maintenance guide to help remind me or show me how to maintain any components of the over $12,000 unit I purchased. I wasn’t even given an instructional manual to work the new smart thermostat (which I need since I’m far from being a techie). I don’t even have a final receipt of services. Nobody came by after installation to assure our satisfaction nor inspect any portion of the installation. I hope I don’t come to regret my purchase later.

My technician, Freddy, was so helpful and did great work! He cleaned up a messy situation that the old toilet left and everything looks and works perfectly! Giving 4 stars because the company did not reach out to me when service time changed.

I’ve always used ARS for my plumbing and hvac needs. I had an issue with my ac this past week and was charged 300 to clean out the drain and then they found my capacitor was faulty. They wanted to charge another 300 to replace the part and the technician said I was getting a deal cause it’s normally 500. I looked it up and the part that needed to be replaced was at most 20. I ended up replacing it myself in 10 mins. I never would have expected such predatory behavior from this company and am rethinking my continued relationship with them.

Great service. Technician arrived on time and fixed the outlet issue right away. Thank you Daniel.

While the price of ARS I feel is a bit on the higher end, I definitely feel that the service provided and quality of install was top notch. Our new AC was installed and they fixed numerous problems that were present with our previous AC install. Overall I’m confident that we were provided with excellent service and I would recommend ARS.

Yesterday, everyone did a super job..
Today all checked out OK... water running great now... thanks...

I used ARS because of their affiliation with Home Depot. The sales rep was knowledgeable but poor follow through when there was a question about new placement of the filter. There were lose ends related to the installation that have yet to be resolved. My previous unit had the filter slide in under the unit. The ARS system did not have the same filter placement. I asked installer about it upon finishing install but he was rushed & not helpful. Did not take time to go over new thermostat functions or turn on system to assure it operated properly. I have called & promised I would get assistance but it has been 3 days and nothing. If it is not resolved in another 24 hours I will contact Home Depot.

Technician arrived early, diagnose the problem, and cleared it up at once. Very responsive will use them again.

Initially i had issues with dispatch, the cancled on me one time and the rescheduled a second time on the days they were supposed to be their. This was very frustrating, however, i can't remember the techs name but he was very professional, he was able to get in and out very fast as it was already pretty laid out. He discovered a fire hazard and rectified the issue! I would recommend this company. Good people!

Tyler Truss was our salesperson/technician and came out within an in hour of requesting ARS's help.He was efficient, helpful, and stayed until everything was set even when it took a very long time.He answered questions and was available at all times either by phone or text which helped make this process more manageable.He and his team were very thourough. We as homeowners appreciate this so much.Thanks you ARS and Tyler and his team.

BAIT AND SWITCH BLATANTLY FALSE ADVERTISINGI responded to an ARS ad currently running in Austin on the morning television broadcast news for an AC tune up for $49. My central air was not working and I was very sure it was the capacitor at the compressor. The subject capacitor is available online through the manufacturer for $15. Considering the service tech was already out her for the tune-up, the most, the very most, I expected I would be charged, was $100.$589 for a $15 part. The unit side panel was already off and open. Removing and replacing a capacitor takes no more than 60 seconds max.THESE PEOPLE ARE EXTORTIONISTS. STAY AWAY.

The sales and installation folk from ARS were very professional and efficient, and were able to get our new HVAC system installed and working on very short notice. We are grateful for their good work.

We contacted Home Depot about a ac unit as ours finally died. They sent out ARS of Austin, Tx. The salesman bold face lied to us every step of the way! Our back bedrooms 2 years later still dont cool down even after having all the ducts replaced. They rarely show up to any scheduled appointments then we find outbthe warranty actually only covers parts. I would not use this company ever not ever. Home Depot should cancel their contract.

Furnace maintenance was done to my satisfaction. Peter was very professional and I would request him for future maintenance

Friendly and Daniel B. Was amazing super friendly and answered all of questions and didn't get mad when I asked him to explain things twice

I was not satisfied with ARS for several reasons:1)First, they RAISED THE PRICE on me after I paid a $2000 deposit to start the job, but before they started the work.After I paid a deposit to start, they increased the price from $4000 to $6000. They told me it looks like we might have to dig under the side of the foundation to fix this, and doing that is more costly. The ground in this area can also be very rocky, so we need to account for a potentially more difficult job and to subcontract people to dig under the foundationThey said it looks like it might be 1 or 2 feet under the edge of the foundation. So I asked them to provide photographs to me to demonstrate that the job warranted a $2000 upcharge for this. (They never provided any photos of the work.)2.)ARS did not follow through on several specific requests that I made prior to the job starting.I asked for pictures of the work to demonstrate that the job actually warranted the $2000 upcharge. Before the job started I asked that they show the digging and if tunneling was performed. No pictures of the work, or digging under the foundation was ever provided.Also, I asked for video of the lines being camera'ed. Despite two sets of camera'ing the line being performed, I was not provided any of the videos until I refused to make the final payment for 3 months. They finally sent someone out to provide a video, but still never provided any photos of the actual work being performed.3.)ARS also quoted me $1250 for a toilet flange replacement job that I had replaced by someone else for $550.4.)ARS expressed a rapid turnaround, but then did not start when they said they would.I hired ARS because I was going out of town within about 8 days after the issue occurred. They assured me they could have it completed in 3-4 days. I would not have agreed to a higher priced upcharge, and not getting a 2nd quote, except for ARS promising a rapid turnaround. A week later, they had not started, and I had to go out of town (which is why I asked for pictures of the work being performed in my absence).5.)They also never told the tenant that the issue was fixed.A month after the repair had been completed, the tenant asked me “Are we OK to use our toilet yet?” The tenant had not been informed that the issue had been resolved.PS. The voice recording on their call says something like if you're not happy we'll do everything to make it right...I already spoke with several people. I said that in the absence of photos that show that the $2000 up-charge was warranted, I would be happy paying the original $4000 quote.Nobody took me up on that request, so I'm leaving this review.

Mr. Reyes was very professional and courteous. He answered all of my questions in detail. Thank you for your timely response.

Jose was amazing and explained everything as he did it. Great job!

Called ARS with an AC issue on a nearly 20 year old system. They were at my house within 90 min, performed a diagnostic, and provided recommendations. Later that day and ARS sales representative to review multiple options. The next day they replaced my furnace and AC unit. The installers were professional and good at their trade.The cost was comparable to others but their service win me over.I strongly recommend ARS for furnace and AC repairs and replacement.

Sean did a check on a toilet I had noticed was leaking. He said he was going to flush the toilet several times. I only heard one flush. I made the decision not to have him pull the toilet to check further. However, he left without replacing the top to the toilet. I would hope this is not the standard ARS is accepting currently. In the past, I have been pleased with the plumbers ARS has sent to work on my 65 year old home.

The installers were very knowledgeable and quick with the installation of the water heater.

Peter found the problem immediately. His charges were very reasonable.

Came home from vacation to a hot house. Called and Troy was there and dine a fantastic job. He was knowledgeable and provided very good customer service to us. He was very helpful in explaining what was going to be needed as well as what was needed. Pleased with our servi d.

Have been on the schedule for over 2 weeks, took off work to be home for the AC check up between 8-12 AM, and they call at 10AM to say sorry we need to reschedule you out 2 more weeks. I understand this time of year is busy with emergency calls but this is horrible service to call last minute and move out 2 more weeks. You all need better time management skills.

ARS charged me thousands of dollars to do warranty work. Their part would break and all the coolant would leak out. I had to pay for the coolant replacement. Their part springs a leak and I have to pay for the leak check. In the years my system has been under warranty , I've had to spend over $6,000.00 for repairs. I would recommend staying away from ARS.

ARS /Rescue Rooter Heating provided us with an excellent service and sold us an affordable A/C unit.The personnel in the company are very professional from the sales rep to the A/C installation personnel and the customer service on the phone. I had a very satisfying experience with company.Thank you !

Tyib was very professional. Even provided some in-between hints to keep our system in tip-top condition.

Water heater went out over weekend. Gave estimate of 3 times cost of water heater from Internet search. Stated reason for so high a price. ARS is a large company with a lot of overhead. Said you’ll find better deals with smaller plumbers.

The work performed by Service Technician 1811 was both professional and accurate in terms of isolating multiple issues with a tankless water heater install. Unknown to me initially was major changes would need to occur with the existing plumbing and the time it took for the install was longer than expected but ARS installers completed the work and ARS service technicians were able to refine and complete the job to my expectations. I can honestly say that all the technicians and installers who worked on my set up put a tremendous amount of effort during and after to finalize the job. Thank you for the commitment they have for the trades in plumbing and electrical and I would use there services again. I would caution to ask as many questions as possible though to sales to get both a clear idea of the scope of work and how any obstacles would be addressed.

Troy was very friendly and explained things I lay man’s term I understood. Very satisfied.

Travis was polite and professional. He did a great good!

My technician was so friendly and knowledgeable! I’m happy with the service I receive with ARS.

Albert is extremely knowledgeable and his customer service is exceptional. He thoroughly explains the problem and provides possible solutions. He is a great asset to ARS and wish more technicians were like Albert and cared about the service they provide.

***** FIVE STARS***** From the initial phone call to the rep who came out and the technician everything was completed in one day! In heard of in todays market! As a homeowner we use a variety of services for maintenance requirements! Hands down we will be a returning customer! Great job! Perfect service!

Steve came out, he is very courteous, made me feel at ease. Will need to talk to my sơn first.

First of all the company was very quick and professional to response. The Receptionist Alejandra was very polite, professional and friendly , which is probably super important to me. Secondly Peter the technician that came in was also funny, knowledgeable, friendly and professional at the same time.

The tech was great but the cost was hwy robbery. Over $350 to unclog the a/c condensation pipe and basically because of the recent rain and the pipe is low to the ground there was some mud covering the end of it.

Outdoor pipe clog/back-up hit us suddenly and ARS was out quickly and helped us get back to normal with minimal disruption. Have used them in the past and in October 2022, 100% would call again and recommend.

Karl was very friendly and professional and knowledgeable. He had our AC working within 20 minutes of his arrival. We are grateful to Karl and to ARS.

The technician was perfectly on time, very knowledgeable and personable, and also taught me a little bit about how my heating/cooling systems work. He showed me a few things to consider maintaining/cleaning that I wasn’t preciously aware of. Overall the experience was professional and I would gladly give ARS a call again should I need any HVAC/heating repairs!

ARS was able to dispatch a plumbing technician to unclog the drain of our house on the same day. We were very happy about the quality of the initial work, especially that was close to the Thanksgiving holiday. During the initial visit, the technician ran a camera and found tree roots growing in the sewer line, which requires additional repair. Mr. Robert Woodward took over the case. Robert was very knowledgeable and gave us an estimate on the same day. When we decided to delay the repair until after holidays, Robert was patient and understanding. What happened later proved that we made a mistake not to go ahead with the major repair immediately as suggested. On December 29th, our drain backs up again. I called Robert in the early morning of the 30th, and he immediately made calls to secure a spot in a very tight holiday schedule. We are very thankful since this is a significant amount of work (required 2 technicians), and it was carried out on New Year's Eve. Robert ran the camera again after the repair. He even came back on New Year's Day to remove all the rocks from the digging. We are extremely satisfied with the quality and response time of the service and we highly recommend ARS. Thank you so much, Mr. Robert Woodward!

I called to have my drain unclogged and was texted a number to call. I called the number and the line is disconnected. I had to look up the number on google to find it. After I scheduled my appointment I then received 2 more calls asking me to set an appointment to which I told them I already had one(you’d think they’d be able to check that). They told me that the serviceman would call 30 minutes prior to arrival. My window was 1-5pm and at 5:30 I had to call and see where he was. I wasted 4 hours for this guy and no update was given that he’d be so late. I’ll give him credit, he fixed my issue but he smelled of cigarettes the entire time he was going the job which was highly unprofessional. When it came time to pay, he didn’t go over the invoice with me and just requested the card. Overall poor quality of professionalism.Edit: the first time I called them, I had an electrical issue and was bumped after waiting for 3 hours because someone else had an “emergency.” They made me wait until almost the last possible minute to tell me to reschedule.

From Peter who drained the sewer line and found a problem with the sewer line to Nick who analyzed the problem (broken pipe caused by roots of a Bradford Pear) to Miguel who had to struggle with a huge root to replace the pipe, they were all professional and explained all the issues to me. I definitely recommend ARS

We used this company. They did a great job. They installed the same day. The only thing was we had to wait almost 2 weeks to turn on the central air bc we had to wait for their electrician to come (scheduling error) instead of them being there the same day or 1-2 days after installment. Nonetheless, they still did a great job.

The plumbers were efficient, knowledgeable, very tidy and easy to work with. I am very pleased with the results and will definitely call ARS in the future for home repairs. Thanks ARS!

We had a difficult situation with septic fumes emitting from our shower. As I have several customers daily entering my home studio, and a party in 4 days, I was at my wits end!I called several companies and could not even get anyone out promptly, so I tried ARS (many good Google reviews).The friendly person on the phone fit us in that afternoon!Peter came promptly at 1:00 and was sweet to my loud, boisterous dogs. Then he resolved the issue simply and economically and gave me thourough instructions for followup.I am so happy with the whole experience, I actually ASKED for a survey and want the top management to know what a gem they have with Peter.

I’m very happy with the service I received. The technician arrived on time, answered all my questions, was pleasant and completed the work in a reasonable amount of time.

The gentleman who installed our dishwasher did an excellent job - he arrived early, hauled off the stinky old one, went above and beyond to clean out the space before putting in the new one, and had to do some electrical work to get it working properly. We appreciated him so much! Only thing I wish I had done was insist on putting pads under the old dishwasher before he pulled it out, because our new wood floors got scratched a little. But overall it was a wonderful service experience!

I booked an appointment with ARS to fix a leak in my house. The appointment setup was prompt. I was told there would be a fixed service fee of $59 to give me a quote of the actual problem. This seemed fair, since leaks are tricky. The person showed up within the stipulated window. So far it was going according to plan. From here on though unfortunately it went all down hill.The person did a very cursory look around. Said he would need to do a pressure gauge test to identify the leak. And said it’ll cost me $260 to do the test. This is where I asked him about the initial service fee and what it was for? He said that’s for the visit, and $260 is to give you the actual quote to fix the problem. Also quoted me $410 to recap a slightly damaged pipe which was not even connected to the real issue. This was a red flag. A recapping of a dead pipe should take less than 30 secs which I was planning on doing myself anyway.Absolutely horrible experience. This is a scam to get gullible people to just pay whatever plumbers are asking for. They know customers are usually desperate when it comes to leaks and such. No integrity or work ethic left.

Service technician was on time, courteous and knowledgeable. He took time to explain the wear and age of the unit and future replacement costs.

I called on Friday afternoon with a clogged kitchen drain. The dispatcher said they would try to make it out that day after 3, but then called back at around 5 to let me know it would have to be the next morning instead. I got a call at 8:45 the next morning to say the technician would be out in about 30 minutes. He arrived on time, figured out where the clog was very quickly, and got it cleaned out in less than an hour. The price was around $250, which seems fine to me for emergency service. The technician was super nice, great at explaining what he was doing and what the cost would be up-front, and he wore a mask.

Came out on Easter Sunday to deal with a sewer line blockage. Fixed it fast Love these guys.

I have no complaints for this company! They were on time and completed the job. All workers were professional and pleasant!

The technician was very thorough and definitely was a professional at what he do. I was very confident with his professional opinion about my AC unit and Heating system.

The technician Ramon Fernandez and his assistant worked EXTREMELY well together. Their professional work ethics and knowledge was appreciated by us as homeowners in this large investment.

I have never been so dissatisfied with a business in my time as a home owner. Technician failed to show up on two separate days, the first without a phone call, the second not until 5:30 pm. I was assured they would show up the next morning at 9am and did not hear anything until after 11 when I was told they had the wrong parts and could not even discuss rescheduling until the following week. More frustrating is that no one I’ve spoken to there seems to have any concern with the poor quality of service i have received. I strongly recommend you look elsewhere for your plumbing needs.Edit:I had sincerely hoped that after Renee got involved I would be able to edit this post about how this was handled promptly once the right people were informed however that was NOT the case.Renee was able to get me another appointment scheduled however par for the course, the technician no-called / no-showed that one as well (fourth time it needed to be rescheduled). I informed Renee of this but have not heard from her since.Finally after 13 days and four missed appointments, they finally came out to complete the install. Then in the most bizarre fashion at 4:15, the tech had to take lunch after which point he would come back and complete paper work. Just under an hour later he returned only to park in front of my house and sit on the phone for another 40 minutes. All of this to delay the two minute process of digitally signing my name on the work order.

Peter took care of a bad clog in the mainline with very little trouble. Professional and friendly.

I called for a recharge of my ac unit. The tech said that they could not recharge my system because it was r22. I had specifically called in to get a recharge. I was not asked the age of my system or what type of refrigerant it takes. I am now out 89.00 for no service and have wasted a day that I could have gotten someone else out. Do not use this company.

I've been a customer of ARS for several years and their yearly service has always been thorough. I also appreciate the ability to call them at any time and usually a technician is dispatched the same day. Recently it was time to replace my 15 year old HVAC. I had the pleasure of working with Chance discussing options for replacement. He never rushed me, answered all my questions and gave me more than enough information. We scheduled the HVAC replacement and two technicians arrived the next day, 30 mins ahead of schedule and completed the work in about 4 hours. Ruben, the head technician took the time to explain all the work and they were very professional and courteous to avoid making too much noise while I was working in my office. The install was tested in my presence and I was allowed to inspect all the equipment and ask questions until I was satisfied.

Very helpful and courteous. Found a coupon and cut the price in half.

We scheduled with them to arrive between 9-1pm on Monday. At 12:30, 30 minutes before the end of the window, they called to tell me they wouldn’t arrive. When I asked when they could come because we were having an emergency situation they said it would be weeks before they would schedule me in and then rudely told me to hang up. I can’t imagine not sharing this horrible experience with everyone I know! Incredibly unprofessional!!!

SOO disappointed in this company. John came out for a quote a few weeks ago for our water heater replacement via Home Depot. He was very nice and seemed competent. BUT, we never hear back on the cost on the quote after he came to the house and I wasted an afternoon off work. I follow up two weeks later and he calls later that day with a $5,600 quote that seems higher than mentioned in person so we ask for a supervisor to look it over, an hour later, John calls back and says, oh sorry we can’t get it down any further it’s actually going to be $17,000 TO INSTALL A NEW WATER HEATER. Absolutely unprofessional and a ridiculous waste of time. I HIGHLY RECOMMEND YOU LOOK ELSEWHERE.

NOT happy with them AT ALL. I was having issues with my AC unit. They recommended a full replacement of heating and AC system. I paid extra for them to perform a full diagnostic of the entire system just to be sure. They gave me a whole list of issues with the system and still recommended replacement. I had to pay $8,500 for full replacemnt of the system. It was to include replacement of both thermostats. They did not replace the thermostats. and even after full replacement of both systems, and AC was still not working. It took took them 8 months to figure out why AC was still not working. I was having same issues as before replacement. They replaced dampers in the attic and a few other things non-related to full AC install and finally AC was working. So now, i believe i didn't need a new AC after all. If they had just gone in the attic to replace the other parts, my previous AC would have probably been fine.Additionally, now it is 30 degrees outside and my downstairs heater is not working. They have a money back guarantee, but everytime I ask them about. they give me the run around.

The two guys who came out were polite, knowledgeable, and thorough. Price was great

These guys are taking profiteering and bad service to the next level. Do not use this company.They showed up an entire day after the time they said they would be there and they will quote an outrageous price so you have to pay their $90 trip charge.They quoted $980 to replace 1 foot of 1/2 copper tubing and a hose bib. I included a picture to show how easy this repair is. it would have taken 1 hour max.

My service person was Kyle and I have to say he was not only professional, but he was very personable as well. Kyle was able to maintain a casual conversation while focusing on installing my garbage disposal which he did easily within the time frame he said it would take. He took care to test and verify the installation went well and the disposal worked as expected. It can be difficult finding a service person who cares about his clients and/or his job and I felt Kyle was able to express both in his demeanor and focus to not only his work but to me while I waited around for him to complete the installation. Will likely be using ARS again for future issues.

They do good work, fair pricing and very helpful. The Service manager, Joel, is very helpful and takes care of the customer.
*Update: The warranty for parts on my new A/C is for 10 years. The labor rate is $285/ hour!!!! What the hell? I didn't think they'd do this to me. Absolutely unbelievable!

Was able to drain and replace hose on hot water heater and fix two faucets.

Technicians installing the AC unit were very efficient and quick with installing the unit. They were professional and took extra steps to ensure no damage was done to the interior of our home.However, a bathroom sink linked to the AC drainage was clogged and the technicians did what they could to unclog, but unable to do so,I was advised a plumber has been dispatched to address the clog.After making several calls and advised a supervisor is engaged to ensure someone would be out to resolve the issue, I called my salesperson who instead of personally handling the issue gave me the dispatch phone number to handle myself. I called the number and again promised a supervisor was engaged and to resolve the issue. Hours later (830p)after no response, I called my salesperson again and after asking for a senior manager name and number he took action and someone the next day finally resolved the clogged sink issue. My disappointment and made it clear to those I spoke to was I had to wake up every 2 hours to bale water out of the sinking for the water continued to rise. Without baling the sink would have overflowed.I basically felt after paying a lot of money for a new 5 ton AC until ARS basically took my money and ran. The salesperon promised outstanding service post install and have gotten off to a bad spot.

We are so happy with the service, quality and care we received from ARS. The installers were on time, super professional and really nice guys. The unit is great, warranty is excellent and follow up customer service has been stellar. Thank you ARS!

Pete was a real pro. Had him out to check on an old system and service it and/or recommend any change. I wasn’t able to be there but he walked me through everything via pics, handwritten notes etc. Very thorough and he was able to articulate in Lehmans terms what he was describing. Awesome experience. Only had to wait 24 hrs when everyone else was 3-4 weeks.

Peter was very professional and pleasant to work with. He replaced the fuse for the AC and my AC is working again.
Liked the quick and prompt service.

This company had a young man name Joshua Damerval who was very professional and friendly he did a great job servicing the heater.

John M. did the initial assessment, and explained options, process and work that would be completed. He was very professional, thorough and competent. A pleasure to work with. The installers were on time, performed work in a timely fashion and cleaned up afterwards. Thus far everything is working great.

Quoted cost of $476 to put in a $149 garbage disposal. Not a complicated endeavor and I guess I will do it although it is going to hurt my old knees badly.

They stood me up on first appointment. No call to reschedule.I called them back. They scheduled again 4 days later. They arrive and the guy looks at the drain pipe (washing machine drain clogged). He says this is going to be more complicated than I thought..(mind you he has only looked at the pipe) I say how much, He says $1200.00. I'm shocked at his apparent x-ray vision inside the pipe and tell him I need to get a second estimate. I call another plumber who in 10 minutes augers the blockage and I pay the bill of 159.00... Be very wary of the up sell of ARS

Daniel was outstanding. Courteous, knowledgeable, thorough - a pleasure to deal with.

Alexander and Caleb showed up on time, they were beyond professional, and the job they completed (vastly exceeding my standards) was exemplary. I would highly recommend this company to anyone looking for superior products, expert installation and 100% customer satisfaction. My family and I are beyond pleased with our complete new AC system and NEST thermostat. ARS more than saved the day before the true Texas summer heat hit. Much appreciated and to Alexander and Caleb, you men are top notch in my book!

Today ARS replaced an important part of my ac unit in the attic. I was very impressed with Peter W. He fixed the issue and answered all my questions too. They were very responsive and got it repaired very quickly. I have used ARS many times and their work is always done correctly and promptly!

Same day service and Pedro did an amazing job. Presented us with all the options and explained everything every step of the way. ARS is our new go to plumbing service. Thank you!

Do not recommend. They stood me up on two separate occasions last month and both times the customer service was terrible. I asked for a manger to call me and never heard from anyone. We used this company for 4 years and over time, the customer service and the work declined. They are over priced and try to up charge you on everything. We even had a technician tell us we had a bad fuse on our air conditioning unit, and he offered to do the work off the books at a lower rate. When I asked to see the fuse and had him show me, he said he was mistaken and that the fuse was actually fine. Rip off.

Dispatcher is super sweet and the techs were very knowledgeable and professional. Explained what needed to be fixed and more importantly what did not need to be fixed. Showed up on time and got it done fast.

Company advertised drain cleaning service for $83, but when technician was there he said it will be $250.
I ended up doing it myself and it took not more than 5 minutes.

Salesperson Quinton and installer Sam were both very knowledgeable and professional. I received good communications from office and the doc u sign process was easy. Installer showed up, as scheduled, on a Saturday and called an hour before his arrival. May have been able to find less expensive labor but quality and customer service go a long way in my book.

Our technician, Karl was very professional and friendly. He was right on schedule and completed the ok inspection, as well as answered all of our questions.

I called ARS because my bathroom sink started backing up with water from the AC condensate line. The p-trap was clean, so I knew the clog had to be deeper in the line. My landlord asked me to use Liquid Plumber before using a plumbing service, so I did (grudgingly). The sink drained on its own, and the plumber from ARS came out the next day. And so begins a week-long saga that involved three different service calls and no resolution of the issue. Read on if you want the details.First, the plumber arrived nearly two hours past the appointment window. Instead of really examining anything, he just shined a flashlight on the p-trap and turned on the bathroom sink. When the water drained, he said there was no clog and nothing he could do. I told him I would like him to go ahead and clean or snake the line, because I was afraid the Liquid Plumber would only be a temporary fix. He said he didn't want to clean the line because it would be pointless and cost me a lot of money. He also said my issue was probably with the AC, not the plumbing, and went outside to call his supervisor. He told me he would be right back. Twenty minutes later, he still hadn't returned, so I looked outside. He was gone.I was totally confused, so I called ARS to ask what I was supposed to do next. They scheduled me for a service call the next day. About a half hour later, I got a call saying a technician was on his way to my house. (Apparently, ARS and its technicians are not good at communicating with each other.) I had other things to do, so I declined and said I'd just keep the next day's appointment, as scheduled.The next day, an AC technician came to my house. He spent less than ten minutes looking around, and said the evaporator coils were bad. He turned the AC off at the breaker and told me not to use it, or it would freeze up and eventually burn out. He left, saying he would have someone out to fix it in two hours. Problem: ARS failed to call or send anyone. I had to call them the next day to find out what was going on.By the time the third technician came out (several days later), my landlord was convinced ARS was trying to upsell me, and he would only OK a blowout of the condensate line. The AC tech did blow out the condensate line, but in the process he reclogged the main line at the sink. Now my sink won't drain again.So, after a plumber and two AC techs---and what ended up being a week without AC---I'm back to square one, with a clogged sink. I feel like a lot of this could have been avoided if the first plumber had just cleaned the line like I asked. My landlord has asked me never to call ARS again, so now I'll be looking for another plumbing company to fix my sink.

I have to say that I am impressed with the service from ARS, from the sales team to the final inspection.

Great service today by Ross D., he was awesome and saved me money compared to other quotes I received for the same issue. I am recommending them for your AC needs, now every service call is different and this one was great all thanks to Ross. He was very informative and knew what he was talking about. Once aging ARS worked out great for me and Ross is awesome!!!! Thank you again Ross and ARS.P.S. I am a real man and did not get paid to leave this comment. Great and fast service from the first call I made for the appointment to the AWESOMENESS service Ross D. provided!

My fiancé and I were having issues with our AC unit constantly turning off and not cooling our house. Fearing the worst, we scheduled an inspection with ARS through Home Depot. Mike F. with ARS was at our house the next day, on time, and carefully performed a very thorough inspection on both the unit and the compressor outside. He found our condensate line was clogged, unclogged it for us, and got us up and running within minutes. He explained all the points of the inspection and what they meant to us as the homeowners. He was personable, very knowledgeable, answered all my million questions, and made recommendations that we will be following up on this weekend. Overall great experience and we will absolutely have ARS and Mike F. back for our annual inspections.

Had a great experience with ARS! Plumber came out for backed up pipes causing an overflowing AC drain pan. They actually did the work involved to ensure the problem never came up again. Camera, full clean out, the works. Pedro was awesome, on time, and did great work!

The technician was very courteous and professional. He allowed me to ask questions and answered them as thoroughly and as detailed as possible. He provided a lot of technical information to allow me to make informed decisions. I will continue to rely on ARS for residential services.

The technician came on time and explained everything and replaced my pressure valve and main water line

I called ARS because I thought my plumbing vent was blocked and was creating a bad smell. When the technician (Ricky) came, he immediately identified the smell and let me know that it was a gas leak! He brought out a tool to test the gas in the air and he was exactly correct. Major gas leak! I called the fire department and Ricky stayed back about an hour helping to identify and solve the problem. If it wasn’t for Ricky’s skills, this could have ended very bad for us. Ricky did an amazing job, professional, caring and very good at his job. Thank you very much for coming out and we will definitely use your team again in the future.

Very professional and did quality work. I’ve used them several times for repairs and replacement of AC equipment. Probably not the lowest cost solution but they provided great service and I’m very happy with their work.

I paid $8,000 for a new AC unit and heating system, and my thermostat reads 71, and yet it’s still 85 in my house right now and won’t get any colder. AC unit will turn on for about 20 seconds and then immediately turn back off. I need someone to fix this immediately or my money back.***UPDATE***I left the above review 9 months ago. 9 months later this BRAND NEW system they installed still does not work. They were supposed to replace the thermostats and did not. It is 30 degrees outside and my heater does not work. Based on their recommendation back in April 2021, I had the entire A/C and heating system replaced by them and neither have worked since. I have had them come out multiple times over the past 10 months. None of their techs bring a ladder. Several of them check the A/C filters and say I need to change the filter. I change my filters every month. They CLAIM to have a 100% money back satisfaction guarantee, but every time I ask them for my money back they just want to send another technician.I am at my wits end

I hired a ARS to come and service my AC unit and they told me that it would take $1300 to fix, but that they did not recommend repair b/c my unit was at the end of it’s life and 20 yrs old. They instead recommended replacing the unit at a cost of over $10,000. I then called Christianson‘s for a second opinion. They replaced a part on the system, charged me $300, and got it up and running great. It’s been working well ever since and I did not have to replace the unit. I felt like the ARS service tech was not interested in doing a less expensive repair, but was hard selling a replacement unit instead. The tech said he had 40 yrs experience which was impressive on the surface, but disappointing given the eventual outcome.

ARS is an excellent company with excellent employees. Today Justin roach came in and worked on my HVAC system gave extremely useful advice and even went above and beyond to help me with some issues outside

Technician tried to take advantage of us instead of just solving a simple problem. Our blower needed to be replaced - that was it. Instead of just focusing on the blower replacement, he said the capacitor was bad (it wasn't - just replaced 1 year ago), said we needed a compressor saver installed (nope - the system is only 6.5 years old), and recommended a few other items for upgrade (UV light, surge protectors, drain, etc). Then presented us with 3 pricing options based on whether or not we joined their annual subscription and if we act now blah blah blah. Came off as a pushy salesman. Well, instead of following our gut, we agreed to 3 items totaling a whopping $1800 (blower, capacitor, compressor saver/starter). A month later, our compressor wouldn't kick on. We had to call them back and when he came out, he said our compressor was out and recommended a full system replacement. I had a feeling it wasn't out, and that the compressor saver he installed was causing the issue. Sure enough, I had another company come out for a 2nd opinion (Stan's). They unhooked the compressor saver and the system started right up. Everything checked out with no problems. Saved $10k by not replacing our system! I will never use ARS again and I recommend you don't either.

Tech was professional and did a thorough check up on our ac.

Great service. Pricey but it took some work on service man’s part.

To start, I was billed for a two man crew and only one plumber showed up at my home and was there for 8 long hours. He cut a whole in my wall and didn't tell me about it. Then left without repairing it. I called, and called and called, filed a complaint with the BBB and Home Depot, until 3 weeks later before someone was sent to fix the 4 by 12 hole. He'd also cut another hole in my siding and told me that he'd seal it when completed, but of course didn't do that either. I had to call the ARS office to get him to come back and seal that hole. The plumber did not place the screen (comes with the system) in the air intake pipe to keep the bugs and debris out of the tankless water heater filter. It's now been 10-weeks and the job is not finished. Dispatch sends text they are arriving between 10 and 2, on Wed, arrival time is 3:30pm. Supposed to be here today before 4:00, had to call, we'll call you back. Haven't heard anything thus far at 2:00pm.

Too expensive for what they did ( added refrigerant), almost $2000!!!!!!! Refused to go in attic to check unit!Receipt did not show prices just final amount. Had to call to get a real itemized receipt.Called again to get info on what they found. No one has ever called me back!Extremely disappointed with ARS

My husband and I have used ARS for the majority of our plumbing needs. We have had our house completely replumed and it didn’t come cheaply, nor did they give us any service for free. When we pay for a service, the expectation is that the problem is repaired. We had to get them out several times for the same complaint…water on the floor and smell of rotten eggs.I would caution any consumer seeking to do business with ARS. I am not satisfied with their business model and lack of detail to customer service.

They gave a window of 12-4 to come out. They called at 3:30 and said they were behind but would be out if we were home. We waited 3 more hours with no call. Once I called them they asked if they could reschedule. Would not recommend to anyone.

Called 5 places to get someone out same day. ARS came out within a couple of hours and fixed me right up for a very reasonable price. They were also super nice both on the phone and in person. I would definitely call them again.

Had a drainage issue with my washer machine drain pipe. Tom From ARS Rooter came out and dealt with it quickly. He shared everything he was doing and the price up front and was honest. He was able to resolve the issue that another company stated would be more work intensive and more money. He shared many tips On how to ensure not having future plumbing issues and made it know that we could reach out with questions or issues. Definitely recommend this company. Tom was great and we truly had a great experience.

I called ARS on 4/08/21 for an annual service contract (checking A/C in the spring and heater in the fall). I made an appointment for 4/12 from 12-4 PM because it was forecast to be a warm day, which is necessary to check the A/C properly. ARS withdrew $180 from my credit card to cover the annual service contract. On 4/12 I got up extra early so I could put in a full 8 hours of work before noon. ARS called me around 2 PM and said they could not make it because of some kind of equipment trouble. For the next two weeks the weather fluctuated from hot to cold until finally a new appointment was scheduled for 4/26. On that day I again got up extra early and worked a full day to be ready at noon. ARS never showed up and never called. I finally called the head office at 4 PM and asked what was going on. They didn't know anything, so I asked for a $180 refund to my credit card or a check. As of today (5/01) I'm still waiting.5/06/21: I am tired of calling Renee every day. It's not her fault. I have reported ARS to the Better Business Bureau. I want my $180 back.

So incredibly happy we called ARS and had them come out to check up on our AC units. We had another company come out a week before, and they were super pushy and basically told us the world was ending unless we replaced both our units ASAP. But ARS was honest and walked us through the potential issues that could arise (not dire like the other company stated) and gave us options and educated us. I was so happy with our visit from Peter that normally we would call to get a third quote from somewhere else but instead we will always hire ARS. Highly highly recommend.

I also was introduced to this company from Home Depot. Got a quote for replacing two hot water heaters (easy access to both, just wanted plain old 50 gal electric, nothing fancy, no gold plating or anything like that). Still, estimate was way too much for me (over $5K). guess I got into the wrong line of business - should have become a plumber

Click and bait, Said they are going to run 83$ service and the servicemsn came and quoted 495$

There was no charge, grateful for that but would have saved us both if you had said you don’t work on my faucets. Nice guy.

I had a very pleasant experience with the servicing and replacing of several parts on my air-conditioning system. My service technician Michael Church was very professional and I would recommend him highly in any situation regarding services. He was very pleasant and very efficient at his work and I give him high praises. I have been working with ARS for about 5 to 6 years and would highly recommend them.

lots of options available for equipment and financing…no delay in performing tasks…very informative about products and operation

My experience with ARS was great. Jeremy was exceptional in both his technical knowledge and professionalism while also taking a very human approach.We will be long term ARS customers because of him.

Last min cancelation! So unprofessional! I took off today from work waiting for them because they said yes somebody will be there as scheduled.. But last min cancelationI do not recommend them. They also have contract thrugh home depot. Be careful

ARS has come out 4 times now for the same issue with no actual resolution. We bought a new AC from them on the second time and it hasn't worked since. The scheduling is also atrocious and their techs do not have the necessary experience to ensure I have AC or heat. I never leave reviews but this is the worst experience with a company in my life. Oh and your techs broke my attic ladder.

I had great consultation with ARS and their technician Pete Reyes. He was professional and thorough in his assessment. Cannot wait for the final repairs to be completed!

I had my air conditioning replaced inside/out, and the guys from ARS did an outstanding job. They were on time and all the work was done in a professional manner. They answered all of my concerns. I was totally satisfied with their business and recommend them to anyone that have problems with their heating and air conditioning needs. I also had my insulation and barrier in the attic done and was satisfied with everything for an unbelievable price.

Within 1 day following a free assessment, ARS removed the old water heaters, neatly and quickly installed a new tankless water heater that supplies hot water throughout our house, and disposed of the old water heaters! Very satisfied with the professional manner in which the work was performed!

Will never use them again. After installing new unit, the rooms farther away from AC unit had a 10 to 15 degree difference in temperature. After multiple calls, repairing it fell on death ears. Repairmen came out, fixed nothing, promised call back from management. I got no call backs and nothing fixed.

ARS came out only hours after I called. The plumber fixed my minor issue quickly and advised us on an additional small fix which fixed my dishwasher problem just based on his observation. The plumber was incredibly nice. The price for the Sunday call was within reason.

Bought a tankless water heater in May. Eleven weeks later the installation has still not passed the city inspection. Nothing but runaround and unreturned calls trying to complete the job.

ARS came out for a maintenance check and the clerk Michael checked everything out. He found a problem with our AC and brought it to my attention. He told me how important it was for this part to be replaced. He cane out the next morning installed the part and we are good to go. I really appreciated him being here on time and how he explained what he was doing. He was very courteous and professional.

Pete Reyes did a great job explaining the work, the recommendations and overall just a friendly guy. He was patient to show me how I should be caring for the unit myself and was easy to understand. I would highly recommend him to do your next AC maintenance visit! Oh and we both are cool owners of English Bulldogs. ?Thanks Pete!

Quick install, so quick I almost got whiplash. Installers were respectful of property, and cleaned up debris, and took everything with them. Overall company communication is lacking, quick to take money, slow on refunds, no itemized invoice provided, so I have no idea what the cost of items vs labor was.Overall the positive out weighs the negatives, and I would use them again.

Nice enough kid who showed up. He explained that our water heater was old. I knew that. I inspected it myself and found that the solder at the input had cracked, creating a slow leak. He explained to me that the input, output and tank were all leaking. For all three to happen simultaneously seemed a little suspect, but I let him try to sell me anyway. I was quoted $2,700. for a new 50 gallon water heater and install. I asked how much to install a unit that I purchased myself. He told me $1,500. ?That’s around $50 per minute by my estimation. So.... in conclusion, find another service provider, unless you don’t mind paying two to three times what it should cost the average homeowner.

ARS sent Stephen to repair a broken toilet. It was better to replace the whole thing than just the cracked tank. He got a new toilet, repaired the broken cut-off to it and replaced so that it works perfectly.He know just what he was doing, told me exactly how much it would cost and got the job done in a timely manner. I'd use them again in a second.

I have tried to have a technician come to my home on three separate occasions, none of which have ever been successful. They either no call no show, cancel appointment without saying anything, or go to the wrong address. Completely unimpressed

RS installed my new furnace and air conditioning system last April, and were very quick and efficient at that time.I did have a problem with a stuck door to the box air filter at the furnace and was unable to get the door to close again after I replaced the filter.Technician Ray came out at the time given and was able to fix the problem swiftly and perfectly. He was also kind enough to adjust the new thermostat that had been installed with the system. I hadn’t received a manual for it, it he found the model number, and looked up how to program it via the internet.I am extremely pleased with his response, and that of the company as a whole. I have requested that Ray be my tech for future visits and highly recommend both he and the company.

I was quoted for a Rheim water heater but they installed a different brand without telling me. I realized that after they left. The service was good, person who came to quote us was professional, as well as the people who installed it,.and best part was that the installation occurred the day after I was quoted. Still very unhappy that I did not get what I was told I'm going to get.

Peter Wabble is always very professional and thorough. He goes above and beyond to answer our questions and make sure everything is working.

The technician spent about 5 minutes with the inside unit and about 10 minutes on the outside unit and then he asked me to sign on his tablet and did not give the status of the units. So l can’t give him an accurate evaluation.

I ask for a repairman and got 2 salesmen. I paid $80 for a sales call. Had a issue with water in the emergency pan and AC not draining. First guy was at my house around 8:00. He looked at everything and then tried to sell us a new HVAC unit. He never even emptied the drain pan. He said that the 2nd would need to come out. The 2nd gentleman was a Comfort Advisor who never looked at the problem. He spent 90 minutes using scare tactics to try to sell me a new HVAC unit. I called ABC and they fixed my problem that day . I will NEVER call ARS again. I do NOT recommend this company.

The plumber called to let me know he was on his way and was very friendly. He arrived and continued to be courteous and professional. He reviewed the issues and provided me with several options but didn't pressure me on any of them. He did an amazing job explaining my options and happily answered all my questions and gave me time to think about what I wanted to do. I would highly recommend Thomas as a plumber and ARC.

I have used ars many times...this time I called 3 times...the first person hung up on me because I asked about a trip fee that had not been charged in the past. The second person said that any trip fee would be deducted from the total bill. The third person I spoke to said that there was a trip fee that was not deducted from the total bill. All and all the employees were rude and not helpful when I asked questions. This was a surprise because in the past the service was great. I will not be using ARS again and will not recommend them

Well their regular maintenance service was fine as long as nothing was wrong. As soon as our hvac drain line got clogged and began flooding the house they blamed the new hot water heater (not true), plumbers (not true) and claimed it wasn't their issue to fix (not true). It took 3 or 4 techs visiting before one finally did the actual job and fixed the problem (unsurprisingly this tech shared he was leaving the company because this had become normal). Now we have water damaged walls and floors due to their negligence and laziness and their quality assurance manager has been useless and won't follow up with us on repairs or compensation. We would never hire them again.

ARS customer Care Manager Renee went above and beyond to help us with our heating fix in a timely manner( before the frost and freezing weather). I ran into few issues after HVAC maintenance and service and there was some lapse in communication , but once Renee took over the customer service was a different experience. She kept us up to date with all developments and how they can proceed with the service , repair and maintenance. Service Technicians were very friendly and respectful and were keeping us update on repair status and any problems, they were working tirelessly late to get units ready to handle freezing weather. Overall this has been a good experience and good service. Wanted to thank Renee for exceptional customer service.

Technician , Mike, called in advance of visit and was within the time frame I was given. He wore booties in my house while inspecting the indoor part of the unit. He was able to verify and answer my questions.He advised me on how to clean filters with hose when I am watering my plants.The price was as quoted when I signed up.The maintenance was on time, on budget, professionally conducted and friendly.Nola Beck

I was informed that it was a FREE estimate! I was charged $83 for a 'trip' fee anyways!

ARS did a water softener installation. ARS technician Tom was great. He explained everything before he started. Made sure I understood the process. He was professional and respectful. He even checked my water heater and suggested future maintenance ideas. The work was well done and he cleaned up after he was done.

Annual heating system maintenance performed without a hitch. Arrived when scheduled and the rep was both courteous and knowledgeable. We spoke about a couple of system improvements and I’ll consider them in the next week or so.

I have raccoons that break into my attic every so often and get a hold of the wiring ARS is always on top of it and come out and fix the wiring for me and I truly appreciate that. The service man Peter has been out here before and he is awesome and I really enjoy talking to him and he really takes care of me.

Fantastic service and extremely quick response. Process was quick and painless, which is why I always rely on this company.

I was quoted $599 per hour, and a minimum of 6hrs.Just needed a tankless water heater replaced. All plumbing and wiring are is good shape and installed 2 years ago and are up to code. As soon as I started to inquire about the price details and said that price didn't make since.RE Reply to the Customer CareBefore posting this I called to find out more information. I thought maybe the plumber who came out didn't have enough experience. I was promised a call back from a manager. No one ever called. I am leaving this review to help warn the public and filed a report with the Texas AG office. You have my number.Also, several of your recent five star reviews are fakeFake testimonials are illegal under FTC regulations.(15 U.S. Code § 45, the Federal Trade Commission (FTC) )

I actually had to use plumbing and hvac services the same day. AC fix made the underlying plumbing issue worse. Technician agreed to come out later in the evening rather than let it wait till the next day. Seems like an obvious move to make some overtime however they didn't charge an additional fee since my issue started earlier and the technician attempted to fix the issue but didn't have the right tools. What I liked best was how they explained how to fix the problem in a way that made it easy to understand and would allow me to perform some general maintance on my own equipment. I'm sure there is data some where that shows customers are more likely to use your services again when they feel like they can trust you, but it also could mean they don't want families to sit around sweating to death in their own home trying to cool off by splashing material filled water on their face. Maybe equipment that is cared for is easier to diagnose, repair, and replace. Maybe it's some other reason. Maybe it's a combination of some sort. Pedro and Brice? (terrible memory and couldn't read name on receipt) did a great job and I'm mostly mad at myself for not being able to plunge a sink for longer than an hour. Both were courteous and respectful my property. Sense of humor but stayed focused on task at hand. Polite and knowledgeable enough to not only fix the issue but explain the issue in terms that a lay person can easily understand. Will use again and recommend to close friends and family.

This 5-star is specifically for Daniel Banning, his knowledge, and his honesty. Thank you, Daniel.

I was very satisfied with the work that was done and Dan was very personable and on time.?

ARS was the first company to respond to us for service. Our compressor burned up and I knew it was time to replace the entire system since it was old and pieced together. Alex met with me to review my system and was courteous, knowledgeable, and interested in designing a system to fit exactly what we wanted. He did not oversell us and tailored a system specifically for us and also gave us options. Alex patiently answered all our questions and did heat load calcs and measured our flows before and after to insure our system was perfectly sized and working at max efficiency and max comfort. His engineered approach put me at ease especially considering the sizable investment we were making. Our system was installed in one day with some follow up and rework to make sure everything was serviceable and operating great. Alex was involved through the entire process and even worked with the installers at times to make improvements. The system looks great, is quiet, and feels wonderful. I am very happy with the service and system I received. I highly recommend Alex to anyone needing some AC work. You will not be disappointed.

Dominick and Logan were absolutely awesome and did a fantastic job of clearing out our nightmare clogged pipe problem. They were professional, super clean, and polite. We had tried a different plumbing service that sent two guys who did not clear the drain, talked a lot of nonsense and charged us anyway, expensive lesson to be learned. ARS was reasonably priced, stayed till they got the job done, and gave us a warranty for their work. We will never call anyone but this company again, Dominick and Logan have made us customers for life!

They responded late on a Saturday night and showed up early the next morning. Troy was extremely helpful in explaining everything that needed to be done and completed the job with top quality.

So my father's water heater went out 04/13. These ppl told him they would come out and change it the next day, after charging him $2,200!..Needless to say on 04/14 they called my father and told him that it would have to wait until the 18th! My father had to go the whole weekend without hott water! & now it's Monday the day they said they'd get it done, guess what?! Now they're trying to reschedule AGAIN!This company is terrible!! DO NOT WASTE YOUR MONEY ON THESE @%#HOLES!!

My original service window was 8-12 which got canceled because the person who I spoke to put down the wrong phone number . Had I not called to confirm I would never have known it was canceled. After rescheduling I had to lose a whole day’s work to wait on the repair person who showed up at 3:30 . I was charged $350.00 for replacing the capacitor but not given any itemization on my receipt. The service call was 79.99 according to the person who I made the appointment with. So I assume I paid 270 for a capacitor and about 20 minutes of labor. I believe that to be a bit pricey and will be more wary next time I need something repaired.You should itemize your receipts for your customers if you want them to trust your services.

Great service. On time and professional. Very thorough

Tim with ARS Rescue Rooter did an amazing job replacing the circuit board on my furnace. Tim arrived shortly after his call. Came masked and gloved up. Left everything clean and tidy. Tested and verified the furnace worked great. The cost was very reasonable. I will use ARS Rescue Roofer and request Tim for service again.

Inspected, quoted, install new water heater same day. Even came early to do installation.

The service is quick and professional. The service technician was friendly and explained everything clearly.

Had 3 different technicians come out to fix my AC. Finally had to hire another company because they became unresponsive when I wanted them to come and actually fix what I paid for. The satisfaction guarantee is a joke.

The service provided was excellent! The two gentlemen that helped me (senior tech and trainee) were great. They were quick, efficient, and answered all my questions. I hope the company recognizes these two for a job well done.

Peter provided us with a thorough A/C system review and repaired our 2 systems efficiently. We received excellent customer service!

I scheduled an appointment last Thursday with ARS for an AC service. My AC is not cooling properly and cannot reach the set temperature, and I also have a plumbing issue with a possible pipe clog and the water dripping out constantly from the hot water heater outside overflow spout.My appointment was today with a 4 hour window from 4pm-8 pm. I made arrangements with work to leave early and was fortunate to have coworkers cover my patients at the hospital while I made the 20 mile drive home to be present for the service window. At 4:45 pm I received a call from the technician Ethan. He told me he had been running service calls all day and wouldn’t be able to make my appointment. He said the earliest he would come out to help me would be next Friday.Unable to reschedule with work again this week, I explained I was also a customer needing service and how could he cancel at the beginning of my scheduled window when he had 4 hours to get help from another technician? Ethan hung up on me.I called the main number and was transferred to a manager. She also said she would not send anyone to my house to repair my AC as “the weather had gotten warmer and they were too busy helping customers with AC issues.”She then said she would transfer me to someone who could help me, disconnected the call before I could reply and transferred me to a voicemail. Poorly ran business with no integrity and absolutely no customer service.Use with caution!

We had a diagnostician come out to look at our which was not working AC. He gave us a quote of 2,800 for a compressor and $462 for an electrical surge protector. The next day I got a call saying a technician was on their way to replace our AC unit despite my not having made the appointment. I quickly told them I was still shopping around and did not want the repair yet. That evening I had another AC technician from another company come our. On site, the man told me a wire had come loose and rewired it for $160, and then left. My AC works great and I didn't have to replace the entire unit as suggested by ARS Rescue Rooter. Shady!

Work was good and the person was friendly and knowledgeable but the service was very very expensive

Pete was very polite and professional and I felt confident in his experience. I will definately use ARS again.

I was linked to ARS when calling the Home Depot 800 number to get a water heater installed. The initial contact was frustrating. They wouldn't give me any information at all. The Home Depot sales guy said he thought installs started around $150 if it was simple, but ARS would not discuss any numbers. We scheduled for 8:30am-12:30pm the next day to get an estimate with the promise that I could get an install that day if I approved the quote. After waiting 4 hours, I got a call at 12:30 saying a tech would arrive at 1ish. I had cleared my whole morning and had a meeting at 1pm. The tech rushed over and arrived at 12:50. He was a nice guy (the only reason I gave them a star), but he didn't have the authority to even provide a quote. He had to take pics and send them to a supervisor to develop a quote. We had no answer by 1, so he promised a call after 2pm. I never heard from him, so I called at 4:30. At that point, he gave me a quote of $1,600 plus. He noted that their smallest fee for an install is $850. If I had known that, I would not have wasted my morning waiting for them. (I had already drained and cleared out the old heater and bought a new heater plus accessories. They were sitting a few yards from an easily accessible heater closet with ample space.)I told the tech that I was frustrated that they wasted my time and his by not sharing the minimum amount up front. I would not consider paying that much for so little. He explained that they don't like to tell people the minimum charge up front because they want the opportunity to explain things personally. So they are willing to waste 5 hours of my day so they can try to sell me their services. Fool me once, shame on you. Fool me twice, shame on me. I will never call ARS for services again.

5 stars. Quick and efficient. I called them last night around 9:30 and they showed up at 10:30. Replaced the capacitor within 20 minutes and had my ac back up and running. Ricky (my service tech) was awesome. Explaining what he was doing, courteous, and very proficient. Thanks ARS! I would recommend your services highly and am considering your maintenance service plan as well.

Good customer service and knew exactly what was wrong and fixed it quickly.

Awesome Electrical technician. Polite, knowledgeable and price was right!

The salesman is a good talker. He talks about what all is going to happen. When the times comes for the actual install, it doesn’t happen and when you bring it to the techs attention, they just say the salesman has no idea what they are talking about. Not impressed one bit by this company. Honestly, go with someone else.Let’s update this review one year later. Conveniently past their “one year labor” guarantee. System is short cycling. They came out and said it’s the thermostat. First they tried to say they didn’t install it, they did. Then they said oops we did but it’s going to cost labor because it’s only good for one year. $289 to replace the thermostat in under 10 mins. The box it came in says the thermostat would cost anyone else who didn’t have parts under warranty $579, I looked the part up and the most expensive I could find was $120. Tech kept complaining about how late it was, sorry I was working during the day. Everything was rushed, especially when asking me what setting I wanted on the thermostat. Did that fix the problem? Nope.Called this morning and they said they would be out after 5pm. The first appt they called and asked if they could come out sooner, I said no because I’m working. Now this appt they call about the same time and say they can’t come at all. Asked about the weekend and nope. I’m busy. Most days I’m busy so when I make an appt, it’s because I have the time. I had the shuffle things around the last two days to make these appts happen but the weekend is a no go. So we will wait until Monday to see if this and now a new problem can be fixed. Honestly run, I’ve never heard of units crashing and burning after a year. Well now you have because I’m living it.

Called ARS Rescue Rooter on a Monday Evening - we setup an appointment for the Technician to be at my house on the Wednesday Afternoon - I get a call on the Wednesday Afternoon stating that the Technician will not be available for 2 more weeks. Could have told me that up front, and I would have contacted a reputable company.Totally unprofessional experience.Paul

I would like to thank to Mike Fobbs our AC technician who came on March 5 2021 to do maintenance to our AC unit.He represented your company really good by showing up on time , for his professionalism and advice.I want to thank to him for his incredible Job!I highly recommend ARS rescue rooter.MR

Service was ok but the tech found that my UV Air Purifier that was installed on Oct 2020 was not working. Tech had no information on when it could/would be repaired only said that I should have purchased a different system. Again ARS sold and installed this system and it failed in less that 19 weeks and they have no idea when it will be repaired. I’m waiting on someone from ARS to contact we with a solution. Not a happy ARS customer... I have worked with ARS since 2003 and I feel that they are dropping the ball on this warranty/repair.

ARS Rescue Rooter has great customer server and their technicians are top notch!

The installers stole my Google Nest Learning Thermostat. I've been trying to get it back for weeks.

I didn't accept the bid that they submitted, but I had an absolutely excellent customer service experience with Brandon W. He was prompt, honest, and helpful! 5 stars for service, 3 stars for price.

Robert was very experienced. He spent a lot of time inspecting my two AC units. Explained what he was doing. Very professional. Spent more time than other techs that have come out. I recommend Robert to anyone who needs AC repair.

I am beyond pleased with ARS plumbing! Very thorough and knowledgeable. I have to give a huge thanks to the plumber who came today, Tom #1308. He was informative, respectful,very personable, and it was a pleasure to speak with him as he worked to locate a leak on my property. I couldn’t have asked for a better tech!It’s not often a plumbing problem can be made a pleasant experience, but Tom did it!

A few pieces of PVC pipe and a cleaning all for $525. I am in the wrong business.

We had issues with billing after a repair. They sent the bill 3 times to an incorrect address. They claim they called me once, but I have no record of it. Happy to clear up the bill at any time, no problem, and I might even have some fault since the address they were sending the bill to was the service address, not the billing address. However, when I commented that this had put me in a bad situation with a client I didn't really appreciate the response (Direct quote) that's fine.OK then. I'll work with vendors who think its not fine

ARS Rescue Rooter showed as servicing Spicewood. Called Saturday afternoon to confirm they serviced my exact address; was told “Yes we do.” Scheduled appointment for Sunday 8AM - 12PM arrival window. On Sunday, called at 11:30AM to confirm they were going to show; was told, “Yes, and they will call you when they’re on the way.” At 12PM, still no call from tech. Called dispatch at 12:05PM and told, “Sorry, we don’t service your area and no ones showing up.”So, make your repair decisions as you see fit Google-world!

This company installed my tankless water heater a few months ago before this winter storm. When they installed it, the technician didn’t finish the job. According to the tech, he was not a electrician and someone else needed to finish the job. The water heater was installed outside, but I had through run an extension chord through the window for it to run. This was supposed to be overnight, but it took a week of leaving my house unsecured and many phone long calls before they even acknowledged that they left the job undone. Finally they sent an electrician to finish the job.Then came the winter storm...The pipes that ARS installed burst. They did insulate the pipes, but the pipes burst regardless. Also, gas was leaking bad. I immediately shut off the water and gas lines and called ARS. They came out as soon as it safe, but they sent the same technician. He removed the insulation and discovered that it was his handiwork that caused the pipes to burst. He then slyly fixed it enough to cover his tracks and then he yelled at me and blamed me for the water heating breaking because I cut off the gas to the water heater. He said there is nothing that ARS can do because I voided all warranties. Then he left without leaving me any other option and not even a quote for me to pay it in full. I do not believe I did the wrong thing by shutting off the water and gas, but if I voided warranty, I was willing to pay in full. I found it strange that he left immediately without leaving a quote or setting a follow up appointment after trying to scare me away as a customer.

The installation crew did a great job. They were very thorough in making sure the in house unit was fully sealed to the duct work. They did a great job of putting down floor covering and then cleaning up after they finished the installation. They also did a good job of showing me the new Nest thermostat instructions.

Needed a brand new central ac system in Texas during this intense heat wave and got just that from this company. Affordable payment plan options were great, timing was great (ac installed within a week from talking to the sales rep). Install was 3-4 hours and the installers where very professional and got to work right away switching out our very old units. Recommend this Company to anyone wanting to get a new ac.

Jeff came and saved the day. It was a Sunday and we had a massive leak. He was great, courteous, knowledgeable. He quickly diagnosed the problem. Kudos to Jeff and ARS,

Mr. Wabbel provided A/C Preventive maintenance on my A/C unit. He was experience, professional and courteous. I am pleaased with the service he provided.

Miguel & Robert were the two team member crew that came to install my new HVAC. They were courteous and got right at it. Miguel made sure that if we had any questions, we were free to ask at anytime. They performed all the work outlined the previous day by the sales representative, Joe, and cleaned up the work area. It was a pleasure to see the knowledgeable skill and pace that Miguel and Robert worked. We are enjoying the cool comfort again.

Daniel was very professional and super helpful, i asked many questions and all of them were answer with a friendly smile..

I was extremely pleased with the professionalism and expertise that our technician, Tom Greer, provided. He was so thorough, thoughtful and did an excellent job. He worked through his lunchtime and well passed dinner time to finish the installation of 5 faucets when the original service call was only for a kitchen sink drain clean out. We are very satisfied and plan to call ARS for all of our future plumbing repairs. Thank you so much Tom!!

The young man who took care of our plumbing problem was courteous, on time and got the job done quickly and without out making a mess.He took the time to answer my many questions and I would not hesitate to recommend him/ARS to anyone.It is rare these days to find such dedicated professional.The next time I need a plumber I will ask for him specifically. Thank you Thomas Greer.Jeanine

We went through the Home Depot website to purchase a new water heater, and asked for an install estimate. ARS were the installers to contact me back and set up an appointment later that day. Jim Schaffner came out and gave the estimate, and set me up with Thomas Howard to come out the next morning for an install. Both were great to work with; Thomas did fantastic, clean work on the install and showed us his work throughout the appointment so that we could see how it was going. He has a great personality and was fun to talk to as well. It's only been a couple of days since the install, but the heater is keeping the water hot so all is well!

Brian did a terrific job for us with clearing out a drain and replacing 2 water heaters. He explained everything well and did the work quickly and cleaned up nicely.I called 3 other plumbing companies earlier this morning before I reached ARS and 9 hours later I still haven’t even gotten a call back from any of the 3 companies! I got someone live on the phone at ARS and they were able to get somebody out within about 3 hours and now all of the work is complete.You guys have a new fan here.Todd Fanning

Damaged my home. I was hooked up thru Home Depot for a water heater install. $$$$. During install, hit and cracked my ac drain and that resulted in water leak/mold/stained bathroom ceiling. They came back and repaired the drain pipe, The ceiling damage remained. The employee said repairs of mistakes come out of their pocket, took pity and repaired ourselves. In hindsight, just so disappointing for money spent.

Karl arrived and went right to work. He took time to explain what he was doing and answered all the questions that we had.

Tech was amazing….difficult pipe blockage but he made sure he resolved completely. Only reason for 4 stars is cost of service mis-leading on website and with call agent.

Completed work when scheduled. Removed old system and installed new. All went great!

I went into Lowes to price water heaters after my unit failed. Lowes referred me to their third party vendor ARS Rescue Rooter Austin. The company sent Collin Bagaline to my residence for an initial estimate.This representative lied in order to charge me an outrageous amount of money to replace the water heater. He told me that the unit would need multiple electrical and drain code changes to pass the city inspection. I talked to a city inspector, and he told me that these statements were untrue and that my current setup was within code and would pass a subsequent inspection.I read the contract and Lowes does not require payment upfront, but after the work has been satisfactorily completed. Collin Bagaline told me that Lowes requires payment up front. Bottom line, I would not recommend doing business with this representative or company. Lowes is ruining its reputation by referring people to this company.If you need your water heater replace, buy it yourself and have a local plumber install it. Or just hire a local plumber.

Purchased a water heater from Home Depot. Spoke to their rep. And everything was good to go. Then they called an hour before to cancel the work and said that they would not reschedule

I had a late after hours service request. Chase called to let me know when he would arrive and was right on time. As late as it was, he was friendly, professional, and very helpful. He fixed my AC and talked to me about ways I can help maintain my system. I am very pleased with the service and the customer service I received!

Robert was the technician that came to do myHVAC inspection and tune up. He was very knowledgeable about my system and taught me quite a few things. My recommendation is to have Robert on site as a friendly veteran his customer service qualities are among the best! Thanks for all your help!

Logan was awesome! He was very professional and compassionate, and went above and beyond for my husband and I. He seemed incredibly knowledgeable and was honest when he didn't know the answer -- though offered to refer us to specialists when he didn't know the answer. We're very lucky to have met him and worked with him. Keep up the amazing work, Logan!

We called ARS because we had a problem with our upstairs AC unit. We called ARS because they had installed our units in 2008 and had been servicing them since. Peter Wabbel was assigned to us. He arrived promptly within the time frame we were given. He provided a complete analysis of the situation with the upstairs unit as well as the downstairs unit. He provided 3 options for solving our problem with zero pressure on which we should choose. He was kind, courteous, funny at times and at no way pushing any solution. We chose not just replacing the coil but doing a system upgrade. Our choice was mainly based on age of our system and cost. It was a very good exchange and dealing with him was pleasant and professional.

I was initially unhappy with the outcome of the work, however, I made one call and Renee was all over my concerns. A lead tech was sent out. My complaints were addressed immediately. There were no excuses and no blame. I am thrilled with the outcome. Every business encounters issues and it’s up to the customer and the business to work it out. I am impressed by the customer service of this company. I will use them again. Thanks very much!

Repairman was very courteous and kept me informed as needed.

I bought the AC check and tune up through Home Depot. The ARS tech , Cooper arrived on time , carried out the checks on AC system and cleaned out the compressor housing. He explained all the recommendations. Very professional and knowledgeable.

Our technician, Cooper, was an incredible professional with an outstanding customer service skill set. Cooper was polite, helpful, genuine and very informative about our entire system. Cooper is the kind of technician that everyone wants to arrive at their home when it’s needed.THIS is why I call ARS.

Andy was very courteous and explained to me what he was doing and the cost as he went along. He was very friendly and did a good and quick job

Robert did a great job today! ARS replaced my HVAC coil 5 days ago. Said I had a “leak.” After they left the AC never really cooled very well. After spending last night with the AC running and the house not cooling below 78 degrees I had had enough. Called ARS and told them get back out here and fix my AC! Robert showed up and found the system was low on refrigerant and detected a leak in one of the capillary tubes. He said he would try to fix and did! Made sure there were no more leaks and recharged the system. Now it’s working! I’ve got a 20 degree difference in temp from the inbound side to the outbound side (76 and 56). Robert was what I needed last week! Thank you Robert!!!!!!!!

Bunny was awesome. He not only serviced my Heating system, but also gave me a lot of advice on what to expect and how to handle as my system ages. He told me of potential problems that did not require work at this time, but that would be at some point in the future. He was very customer friendly and I really enjoyed talking with him and learning from him.

Sam and Stan did a great job replacing our water heater. Our water heater is up in the attic so it cost more to replace but you get what you pay for. They were thorough and double checked a lot of stuff to make sure the new water heater would fit. All the connections appear to be high quality. My only complaint with a ARS is not with Sam or Stan but with the installation schedulers. I repeatedly told them that I would like the water heater picked up from Home Depot but the message was never conveyed to Sam and Stan. Sam and Stan we’re both very professional about it and did not complain and went ahead and picked it up from Home Depot without any problems. I would definitely recommend Sam and Stan again but make sure you coordinate everything through them when getting a quote.

Miguel and Agustin were awesome. A job well done. The were fast and efficient and left everything clean. They were very professional and Miguel's customer service was excellent. He explained everything in detail and made sure I understood how my new AC worked. Highly recommend ARS!

Tried to use them b/c of $89 ad but when they came it was not $89, but rather they said $407 to clear a toilet because they needed to scope inside, etc. I told them no thanks, filled a bucket with a bunch of water, and cleared it myself in 10 minutes. They lost out by being greedy. Many (most?) plumbers in Austin, sadly, can’t be trusted to have customer best interests in mind.

Although ARS and the estimator Collin seemed very polite at our first meeting, everything went downhill from there. At the estimate appointment, Collin made a mistake and provided a quote for installing 2 tankless water heaters and all the gas and vent updates that were required. I made a 50% deposit based on that quote. When the installer arrived (a week later by the way, far longer than Collin had stated the appointment would be), he realized he could not install 2 tankless water heaters because of the diameter of our gas line. This is precisely why we had an estimate appointment. Collin should have done the sufficient review of the situation to provide a proper quote at that time. Instead, I was told a week later at the install appointment that I could not install my 2 very expensive tankless water heaters and that the only option would be to wait for the gas company to up the pressure on the entire home or install traditional tank heaters. I was told by the installer that he would make sure I wouldn't pay more than the $2500 I had already put down as a deposit if I went with the traditional tank heaters. Based on this information, I chose to go that route.After the job was completed, Collin then told me that the job would cost $5000 as originally quoted. When I argued that this was preposterous, considering tank heaters are much easier to replace than converting to tankless, he then conceded that it should be $4000 for 2 tank heaters. He also never apologized for his initial error at the estimate appointment. He also never sent me an updated invoice after the change was made to our plan.I understand this may have been due to a miscommunication between me and the installer, but this is why more care should have been made at the estimate appointment. And had an error been made, there should have been a sufficient apology and an updated invoice immediately sent to me. Instead, Collin had the nerve to argue with me that I was saving money. Like I stated to him, what I had an issue with was not the pricing. It was that he had made the initial error and caused a delay, that I had never received an apology, and that the pricing after the change was not made transparent. Had the pricing been transparent and agreed upon, I would have had no reason to be upset.I am highly disappointed in this level of service with such a reputed company and would suggest another plumber if you want transparent services.

From the first diagnostic visit from Tech # 1133 when found out our entire Air conditioner unit outside and inside the Attic needed to be replaced. Randy Baker Comfort Specialist came over the following day and right away proceeded to assist us with finding a financing solution that worked for us and also made sure we were able to get the installation the very next day. Everyone at ARS has been absolutely awesome! The Installation Guys were Professionals from Start to finish the Tech and his Assistant Nathan #1227 were Polite and knowledgeable able to address any concerns and questions we had. Even in in 90 plus degree heat they worked tirelessly and efficiently and cleaned up the place behind them taking the old unit with them. I would want these guys to handle any emergency we had. They so nice and even updated two of our fire alarms in the hallway. They were outstanding! Way to Go Guys! I want to say thank you for the wonderful job well done. No more heat inside only comfort and cool air !!!! This is the type of Service I wish everyone provded. ARS is # 1

Prompt courteous service. Technician was very helpful.

On 10/27/2020 I bought a water Heater from ARS RR. They installed it with no problems even though they pushed for buying a contract for 2-3 years. Now I know I was lucky to choose not to buy service contract with them. On 2/14/21 due to a winter storm the water heater stopped working. I called for service on 2/15. I was told that they will come and fix it as soon as possible, today 2/24 still I have no hot water in the house and still they cannot tell me when and if they will ever come. Their service is very bad! Stay away from them. There are so many other providers locally that offer much better service. One word says it all : STAY AWAY FROM ARS /Rescue Rooter!

The customer service at this business has been COMPLETELY AWFUL. Every person I spoke with on the phone has not cared at all or tried to understand my inquiry. I had a tech come out and have practically been begging to move forward with them fixing my water heater and I’ve encountered nothing but rude and horrible customer service since. I would recommend this hell to no one, after the ice storm in Austin i knew to expect delays but the way this company has treated me is frustrating and sick. FIND ANY OTHER COMPANY, this is not the one. I wish i could give 0 stars.

Price gouging during a weather emergency is horribly unethical. I was charged $580 for one busted PVC pipe that took 1.5 hours to repair! The only reason I agreed was1. I thought there would be more to the repair then that.2. We have been without running water because of the winter storm for over three weeks and have been exhausted from it. The next plumbing company was still weeks away from an appointment here and we obviously could not wait that long.3. I believed my insurance would cover this cost of this repair so I was not too worried about the cost however after speaking with them now, am being told they wont cover the whole thing still because of deductibles which I thought I met.I will be filing a consumer complaint with the attorney general of Texas along with the BBB. I suggest anyone to stay away from this company.

Peter was prompt and very thorough during his inspection of our heating system.

The serviceman who came out here was great!!!! He was thorough, knowledgeable, and friendly.The company has scheduling issues. They scheduled my appt, had a lady call the day before to confirm, and then cancelled in the morning of my appt.Rescheduled for a week out with a 12pm to 4pm window. Lady called the day before to confirm. 12-4 came and went. I decided to call them at 4:36pm to find out what happened.I tried I bunch of different phone numbers and got no answer. When I finally found a number someone would answer, I was told “You’re scheduled for 2-6.” I was not!!! We’re working to get someone over there, I was told.While the man who was here was awesome, the company needs to figure out their scheduling issues!!

My A.C. unit went out on a Wednesday night. I submitted a service repair on-line to ARS Rescue Wednesday night. I received a call back the same night from ARS to schedule a repair appointment. They provided a window to arrive for repairs. They called 30 minutes prior to arriving. Technician informed me my A.C. unit was 21 years old and the coils had to be replaced. I decided to go with a new A.C. unit. The technician scheduled a salesman to talk to me the sane day. The salesman provided me a heat load calculation and my new A.C. unit options. They scheduled the installation of my new unit for the next day. The installation technicians arrived early, completed the job early and left no mess. The installation technicians walked me through my new unit and asked if I had any questions before they left. I would highly recommend ARS Rescue for A.C. repairs or new installations. Great experience.

We couldn't be happier with the outstanding service that Tom H with ARS provided us. He was very professional and courteous. He went above and beyond explaining what he was doing and how to maintain and operate our new water heater. We really appreciate it and would recommend your company to anyone. Tom is a great representative of your company and your work ethic. It's great to see someone take such pride in their work. Thank you!

These guys are my go-to people for AC services. They installed my new AC, fixed the ductwork in my old house, and told me ways to improve the airflow inside. Educational, professional, and great value for AC work. Couldn’t be any happier! Mike was awesome!

Peter has come out twice now to fix and maintenance my AC/Heater. He is very pleasant to work with (always has a smile) and very professional. He is always on time and does his check thoroughly but efficiently. He takes extremely detailed notes on the invoice with his recommendations on next steps. Not trying to rip you off and very honest. He explains all the things he has done and helps walk you through it. He is coming again for my next maintenance.

I needed a new HVAC. I scheduled a meeting with ARS / Rescue Rooter and I not only got a top of the line system installed the same day, MiguelAugustine, Roberto, and Jorge has it installed and working perfectly in less than 4 hours. They left no mess and even gave me some training on how the system works and how to keep everything working efficiently. Definitely recommend this company if you need a new system.

The technician was great! Gave 3 stars because they were scheduled to come out the day before between 9 and 1. Received a message that morning they were running behind and it would closer to 1. 2 o’clock rolls around and they haven’t shown up. I called the main number and they said the appt should have never been scheduled because they didn’t have a tech available. I was a bit frustrating to say the least.

Don't waste your time with this company. I had a plumbing emergency and they told me early in the afternoon they would get a technician out to my house between 1:30-5:30p. Then at 6PM that same day they called me back and said never mind we can't get to you today and you should call someone else to get help. Unbelievable. I feel like it was all a scam to just get me to stop calling and force me to wait until they could help. Not the way you do business. Just say you don't have availability to help.

ARS folks have always been the best for our needs! Friendly, professional and have actually built some friendly relationships along the way! The history with ARS is a long one with our place!Today, I had the pleasure of seeing Ray first. I've known him forever. Always the best to us. He's so funny!This afternoon, I also had the pleasure of meeting Peter, the German as he calls himself. Super nice and informative. Very professional and honest about what problems we are facing. He's a pleasure also.As far as I am concerned, I will always rely on ARS for our service needs! Thanks for all you do and being sympathetic to our situation.

Emergency plumbing issues are never welcome. And last Sunday (4/26/19) I had one such emergency. The PVC waterline that goes from my home to the street sprung an impressive leak and was gushing water about 12-inches into the air. By the time I noticed it Sunday morning, there was already standing water in the yard. I went to the street and shut off the water and searched online for 24/7 Emergency plumbing repair, and found ARS Rescue Rooter. I made an appointment for that day with their scheduling person, but their dispatcher called back shortly thereafter and said the scheduler made a mistake, and they could not come out until the next day (this is why I gave them 4 and not 5 stars). I did try other places, but encountered similar scenarios. So I kept the appointment, and was a priority appointment on Monday. Miguel was my plumber. He arrived around 10 a.m. and was professional, friendly and a good communicator. I left him to the work while I went to work. He called me about two hours later, to let me know he completed the job (one of his colleagues showed up and helped with the digging) and the water was back on. Overall, the experience was a good one, minus the original scheduling goof, and I would recommend them and use them again.

After the master toilet began leaking 2 nights prior,, we we're unsure what to do. We called ARS and they sent us Logan Hernandez who was great. He was able to come out and find the problem quickly. Although it was something that was a more difficult fix, he was able to gather the tools needed and get our pipes fixed in a matter of hours. Will definitely be reaching out to both ARS and Logan for any future needs.

The service tech was great and everyone I've talked to was very helpful. The only reason they don't get 5 stars is because their parts distributor messed around and sent the wrong part for the original repair instead of just communicating that the right part was not available. That caused us to be without hot water for much longer than if they had done so.

Once again we have had an outstanding experience with ARS. I don't say this often about a company but they always manage to exceed my expectations. Peter our AC specialist was on time, polite, very knowledgeable and very helpful. He quickly got in and analyzed the issue, got the parts ordered and scheduled the required follow up visit. We will use them again and again!

The technician was friendly and knowledgeable. He answered all my questions about regular maintenance that I could do myself. (As a home owner, such regular maintenance jobs are important to do.)

Miguel was the best. We had four plumbers come to our home previously with no resolution of our problem. Most of them could not diagnose the problem or fix it. Miguel took the time and used “real problem solving “ techniques. Problem solved! We loved his tenacity. He also gave us an estimate for a plumbing project we are undertaking and explained all the details. Best service we have ever had.

During the heat wave of July, our a/c stopped cooling. I called ARS and they sent a technician out the same day. He checked the system and was able to fix the problem immediately by replacing the dual capacitor. Good service, courteous technician. We are very satisfied and grateful!

We called ARS because of plumbing issues and came to realize that we had a break in our main line. ARS cleared our line a few times and worked with me to give an estimate on what the repair would cost, approx $6000. We called a few other companies for estimates but ended up choosing ARS because they seemed the most professional and trust worthy. Scheduling the process to begin and making the initial payment was the only part that has been easy. From the time we started the repair Sept. 18' trying to get in contact with anyone at ARS about our repair work status has been impossible. I was told the excavation would begin on two separate days and both weeks, nobody showed up or called to let us know. Once the repair began the entire process was on going until December 18' while the huge pile of dirt and concrete sat on our front yard for months. I continued to call to try to get in touch with someone who could tell me when the repair work would be finished and not once did I receive a call back without having to reach out again. Once the repair was supposedly completed, I was never contacted or notified, the hole was just back filled one day. I started calling again to reach someone to receive the video of the repair work and warranty paperwork. I didn't received a call back until February when they called to follow up for the final payment. I called back the same day and was told someone would call me regarding the warranty and video and never heard back. I have since called 4 more times without a call back.I called again and finally spoke with someone who said they would be mailing the warranty paperwork. When scheduling the repair, I was told that ARS isn't held responsible for any damage to landscaping which is understandable, however if the job had not taken 3 months to complete there would have likely not been any damage. We now have had to replace our grass in the front yard where the pile sat.The entire experience has been a headache and nightmare. I would expect a little more attention to customer's especially when the repair isn't a cheap job by any means.

Very quick response during a busy time. Got it to us in 2 days and quickly completed the repairs and was careful to try not to disturb my children during their naps while completing the repairs

Karl, the ARS tech, was competent, friendly and listened.Problem was resolved quickly at a fair price on a Sunday morning. I was very pleased and will use again. Called a couple of other outfits that with higher charges and a slower response. I was sure it was going to be a very warm, uncomfortable Sunday, but I had cool air 15 minutes after Karl arrived

They did a super job installing four faucets in our 2 1/2 bathrooms.

Pete was prompt and courteous. He answered all of my questions and handled the whole transaction with professionalism. GOD is good and I couldn't have asked for a more pleasant experience. Javier and his crew were just as awesome. Thank you ARS for employing a great group of people.

One-day turn around after ordering. Only issue was the salesman didn’t measure the closet space and the initial unit wouldn’t fit, so the technicians had to get a different sized unit.

Pete Reyes, Home Depot's Ac guy, is marvelous! He did a tune up on my HVAC. He was courteous and efficient. What I liked most was his reviewing with me, point by point, each measurement he took and its significance in terms of the condition of my AC. He also was very informative about the status of my AC in relation to its age and cost/benefit. I highly recommend him and the Home Depot tune up!

We always call ARS for our service needs. Mike F came this morning for our heater checkup. We are truly impressed with Mikes expertise and honesty! He will definitely be our person to request from now on when we call ARS for any service we may need for our A/C and Heating! Great customer service from Mike F!! Keep up the good work and thank you Mike!

ARS just finished installing two Carrier HVAC systems. I am so impressed by the quality of the work, that thy did, and the overall experience. From the start, the sales representative, Bryan Webb, walked us through our options and made our decision that much easier. This is a very expensive investment and in the past, we had a very different experience with a different company. ARS is worth the extra cost for a quality job well done. I highly recommend ARS.

Asked for AC Tune-up.... nothing was done. Wanted to charge over $300 for a lb. Of freon and another $300+ for an item. My AC is was working great and all I wanted was a tune-up and got nothing just a waste of time and money. I guess their tune-up does not cover or require for any work.

We got an HVAC tune up from Mike and he was great! He performed service quickly and efficient and allowed us to observe from a safe distance and answered our many questions. We so appreciate the information, work and advice and will be calling Mike again for any of our HVAC needs!

I am so very pleased with my experience! Everyone has been so professional, courteous, knowledgeable, personable, and took extra care about safety regarding COVID. I would absolutely recommend this company to repair/replace HVAC systems, and plan on using them for any future plumbing needs. Thank you so much, ARS!

ARS is a great company to do business with…we have used their services for many years. Their technicians are knowledgeable and they take the time to explain their findings, solutions and costs. No surprises…always courteous….

5 stars for the tech, but 3 for the price. Justin was professional, quick and courteous. ARS is well known, but seems expensive compared to other providers. Needed an old single piece supply line replaced. Work was done quickly and effectively. Good communication: they called to let me know they were running behind and called when they were 20 minutes from arriving,

In these uncertain times, Miguel/Roberto risked their lives to bring us seniors much needed comfort, our unit went out and had to install a new system, I was sticker shocked at what it costs (unit was 26 years old), but they did excellent quality work and Miguel was very patient in explaining everything in great detail. I thank them both for their professionalism and quality of the work they put in. I wish I could give them 10 stars...

Tom delivered exceptional service. He demonstrated honesty and proficiency at every phase of the process (from initial contact through testing and clean-up). He explained the faucet valve problem thoroughly and in terms that I could understand. I appreciated his adherence to Coronavirus hygiene when servicing my home. ARS never disappoints!!!!

We have used ARS for more years than I recall. Since we subscribe to twice a year inspection of our HVAC system, someone comes before summer and winter to be sure everything is working. Don’t want any surprises. Often the same serviceman will come, but even if not same person, all of the staff are courteous, helpful and friendly. And knowledgeable. We sincerely appreciate the level of attention we receive and look forward to using ARS, when/if need arises.

I made an appointment for Wednesday, only to be told they are just too busy and would have to reschedule for the following day. A little frustrating, but I get it...it happens. They called me the next day and cancel again.The excuse I was given?Yeah...the guy... he went home early- he's done for the day... we'll have to reschedule.It's the first day of the new year, y'all need to get it together. We are trying to run a business and our restroom being out of order complicates things, especially during a pandemic.We typically use Mr. Rooter, but since they couldn't make it out until Saturday I called ARS because we were promised someone would be here within 24 hours. I am now being told that they are booked until Tuesday. I had to laugh.Unprofessional, unreliable, do not recommend.

Peter W. has always been my most requested tech and I’ve been a customer of ARS for many years!He is experienced, thorough, professional, personable - and witty too! I know I can count on Peter toexplain any issues my a/c units have or will possibly encounter in the near future in language I canunderstand, which I appreciate. I will continue to request him and would definitely recommendPeter and ARS to everyone!

We had an early morning emergency service request on our Air Conditioner and ARS Rooter Service came out within the hour. It's September in Texas so can still get very warm in the house. The ARS technician Karl, was a friendly and professional service representative. He performed a very thorough check of our Air and HVAC system, determined the issue, provided a remedy, and ensured we were in good shape before he left. He also provided some education and tips of things to be aware of and to look out for. ARS exceeded my expectations and if Karl is any indication of the quality of personnel that work for ARS, I highly recommend them.

Tom was great! The first guy they sent out was very disappointing. He didn’t fix the clogged drain, kept taking his mask off, and seemed inconvenienced by the process of being a plumber. Tom was the second person the company sent out when the first guy couldn’t figure out how to remove the bathtub stopper assembly. If I was only reviewing the first guy I’d want to give zero stars. Tom deserves five stars hands down. He was friendly, chatty, informative, and got the job done correctly and efficiently. I would call Tom back without question.

Professional and respectful. I trust Ken. He’s top notch.

My technician was Robert, he was very informative knowledgeable and professional. Robert took the time to explain processes and procedures on how to do basic maintenance on my AC unit and set me up on a maintenance schedule. I would recommend ARS for all of future needs.

Karl was extremely kind and helpful listening to my questions and helping me solve ac problems in my son’s room.

I’m so thankful for Rescue Rooter, especially for Miguel’s help. I had a water leakage in the yard and had no idea what was causing it. Miguel arrived on time, examined the leakage thoroughly, and explained everything with patience. It was a very much different experience from companies that are just trying to get customer spend a bunch of money on non existing problems. It really left us with a peace of mind. Highly recommend this business!

Karl, was very courteous when he arrived and asked about my air condition problem. He was very professional and I went about my business inside the house. He explain to me the capacitor was the problem and showed it to me. I am happy he brought the defective part and showed it to me not knowing much what part was defective. All I can say it was great service and I highly would recommend to anyone who has an a/c problem. Thank you Karl the technician!

Andy Goldberg was very professional, knowledgeable, and helpful. He checked the drains with the camera, and found them to be fine. He then determined the problem was with the toilet. He replaced the toilet. Problem solved.

ARS is an amazing company. We had John Baugh come out today to explain our options for our broken air conditioning. He was nice and thourghly explained everything to us. He took his time and gave us the best options. I would highly recommend him to anyone. We were so happy to get a new air conditioner/heater system with them.

I give the technician a 5 star. He was courteous and professional. He gave very detailed specific details on the status of our system.However, perhaps due to the scheduling issue, the 4 hour window was not met. Our appointment was for 10:00am. I had to call your dispatch after 2:30pm to find out when the technician is coming. I was told another hour. It was after 4pm when he finally showed up.I give dispatch less than 3 stars

Karl M. is always so friendly and informative. I honestly appreciate the great service provided.

ARS sent Omid, a very courteous and helpful gentleman, to repair our toilet. He fixed it and recommended that I replace it soon. I explained that we had replaced another toilet in the house (installed by another company)and were not happy with it. He asked if he could look at it. Well it only needed to have a few screws tightened and Omid took care of it in about five minutes! In this time of COVID we all have to take extra precautions and Omid observed them all. I wish all of my encounters with repairmen were as pleasant as this one was. I have used ARS for 10 years ( elec. HVAC & plumbing) and the few times I didn’t , It was a mistake.

Please tell me you guys at ARS know you have a good one in Tim. Very professional, Explained his work after trouble shooting my problem . Very personable, quick, neat and to the point. That man will be running ARS before you know it! He came on warranty call and hell I wanted to pay a guy like him just because I respect his work and the way he represents himself and the ARS brand. Keep in eye on Tim he make your company look great in the eyes of the paying public!I walked Tim out to his van and that thing was so neat and organized I just had to commend him for that as well.Respectfully, Anderson HowardP.S.I don't really like to do this but I think it's the only way a company can recognize in area of opportunity and correct it. I made another appointment with ARS after having such great work done by Tim. The work ARS does when they arrive is great but actually getting there in the allotted times is not good at all. When Tim came I had a scheduled time of 10:00 to 2:00 they came after 4:00. Because Tim did such a great job as a Technician I overlooked ARS's operations for not getting techs dispatched within the 4 hour time they slotted for me. The appointment I made with ARS for a tuesday at 2:00pm (not a 4 hour window) with the ARS schedulers was not kept. I call the office and was told my appointment was a 2-4 window. Then they put me on hold and said they could not even make between 2-4 and would have to reschedule me for the next day. I had the same issues with a previous scheduled appointment prior to all this. So I'm going to have to pass on doing business with ARS going forward because the company does not value a paying customers time.

ARS and the Home Depot - a good combination. Nicholas F. was efficient and accommodating of my home daycare business. Didn't disturb any of the children even though the install was in the attic. Matt came by first and provided the pre-installation review and sales portion. He was also very good. Both gentlemen called in advance and service was done on the same day. Thank you The Home Depot; ARS Rescue Rooter, Matt and Nicholas!

We have been using ARS for years and have always been extremely satisfied with their professional service, fair prices and results. Mike F. has been to our house the last couple of times, and has definitely maintained the level of service we have come to expect. He is a great technician with whom we have been very satisfied! Thanks Mike!

ARS CAME OUT WHEN WE CALLED THEY REPLACED AIR CONDITION UNIT THE SAME DAY WE CALLED AND DID A GREAT JOB, THANK YOU, THANK YOU ! House is very nice and cool, everyone that came out was very nice ?, specially Bunny a big THANK you to him. Highly recommend.Ars to anyone ?.

I called to set up an appt, was given a window from 2-6 pm. I was informed around 4:30 pm that the service staff won’t make it, I wasted 4 and a half hours for nothing. You are better off calling a different company. Don’t waste your time with this company.

We have a maintenance agreement for our HVAC systems. ARS, Karl, came by today to check the heaters and tune them up. As always, on time, get the work done and give an update on how everything checked out.We are totally convinced this service has extended the life of our systems and avoids breakdowns.

I called because my air conditioner stopped working after a rainstorm on Father's Day weekend. A tech came out and said I wasn't getting enough power to my unit inside to run correctly and I needed to call an electrician to see why. Once I did that, he could check my capacitor because it probably needed replacing.I called an electrician(which wasn't an easy task) and he came out the next day. I walked with him as he checked power at the breaker box, which was good, and in the unit inside, which he showed me on his monitor that power was being received in full.We went to the outside unit and he actually checked the power supply and the breaker and found a faulty breaker. This is the same breaker ARS said they installed when they installed my unit 5 years ago. He said it wasn't a new breaker they installed, it was probably the old one that they just left there.After changing the breaker, my unit worked fine. So an electrician fixed my A/C, not a HVAC tech from ARS. He was wrong on his diagnosis and their previous installers did shoddy work in not changing the breaker.I called and complained about this situation. They sent the head of quality control and all he could say was, there wasn't anything wrong with my unit and he doesn't know why anything else happened.I received no follow up calls from their customer service department.I will no longer use ARS, unless it's for warranty work on my unit!

Bryan Webb was the advisor that came to help us with our A/C nightmare. He was very nice and professional and helped us work out everything to get A/C back into our lives...... 3 months later..... okay so it's been 3 months of awesomeness! My house is staying cooler and my electricity bill is about $100- $120 lower than what it use to be. Well we noticed that the spare bedroom seemed kinda warm. So we closed the door and gave it a day to see what was going on. The next day we went in and it was so hot in there. We messed with the vent and nothing just hot air. Called ARS and they had someone out there same day! Pete Reyes came out and found the problem. Fixed it! And now that room is nice and cool ?!!!!

Peter W. has been my air conditioning guy for years. He is always on time, is thorough, works fast and diligently with an always pleasant manner. He listens carefully, answers questions patiently and honestly. He also gives excellent tips about what you can do to keep your air conditioning system in shape. Excellent experience! Technicians like him keep me loyal to ARS! Thank you, Peter!

We’ve been having issues with our A/C cooling our master bedroom over the last 18 months. We’ve had ARS out two other times to look at the system (as part of normal maintenance). The previous answers were just that it may be warmer in that room because it faces west.I should note that this A/C was installed about 7 years ago by ARS, and for the first 4-5 years and worked great. Something changed about 18 months ago when we had some other construction work done.This past time, I called ARS to come out specifically to address the warm room issue (rather than as a side issue).Robert was the one all call, and first thing out, Robert assured me he would look things over and get to the bottom of the problem. He went up into the attic and immediately found that our ducts had dampers installed, and that the master bedroom damper was almost completely closed (that will do it). I could immediately feel the difference.In addition, the last two technicians out had added coolant to the system because it was below pressure. We were afraid we had a leak in the coil. Robert suggested that we perform a leak test, which cost around $190. As soon as he removed the panel to perform the stress test, he noticed that the insulation on the inside of the unit had come lose, and was obstructing airflow. This both reduced the efficiency of the A/C, but also lowered the refrigerant pressure.With the obstruction removed, the pressure went back up, and we could further feel an improvement in air flow. He said he now recommended against the leak test, since he doubted the we had a leak.Long story short, Robert pegged the problem within 30 minutes of investigating. They didn’t end up charging because it was a follow up to the original maintenance call (I’m on the home plan). Our bedroom is no longer hot at night, and our A/C no longer struggles to in the afternoon to hold the temperature in this Texas heat.I’m ecstatic at the outcome. Our house is cool all over, and I’m guessing our electricity bill will drop as well. Thank you Robert so much for being thorough and applying your expertise to our problem. I’m super pleased with this particular visit.

I have been very happy with this company's responsiveness. I called late on a hot Friday afternoon with an AC problem. They were able to schedule a visit at my convenience. While the problem was correctly diagnosed as a clogged drain apparently the first technician was unable to completely clear the line as the problem recurred about a week later. They promptly sent someone out to check the unit and again clear the line and I have had no trouble since. The company was really good about keeping me informed and both technicians were quite professional. I bought the annual maintenance agreement and it has already paid for itself.

I had Dominique come over to help me with some unclogging. What a fine young man he is! Very polite and respectful, and he went about his business in a very thorough and detailed manner (just the way I like it.). He was just a pleasure to work with, and went above and beyond his duty! I asked a lot of questions but he was very patient in answering them all, and very clear in his explanations! And he just did a great job! Highly recommend him!

This was Round 2 (7/21/20), for my pre-paid Maintenance contract for a $30k Lennox A/C system. Although I'm giving ARS a 5 Star ranking today...it would not have been my first rating based on my Round 1 (7/17/20) experience with the original service Tech that ARS sent to my home. The first Tech essentially told me, in so many words...that I must be lying when I relayed to him what the Scheduler/Dispatch person had told me, in response to a direct quest, regarding the A/C filter(s) needed for my units. When asked, the ARS phone schedule person, (Brenda), said that FILTER replacement was included with my maintenance agreement.Apparently it was not. The Tech left my home without performing ANY other maintenance service and told me he would have someone call to reschedule my appointment.Which he did not.Because the ARS Tech who came to my home today, (Randy Winters #7386), appeared on my doorstepstthis morning without an appointment.Having said that, Randy did try to diffuse the situation and was courteous and professional and represents ARS well.So, the 5 Star rating was for Randy.ARS needs to improve with the training of their phone representatives as well as at least one of their Techs...that customers should be treated with accurate information, (Brenda), and with a modicum of respect, (1st Tech), as these individuals did not represent ARS in the manner in which they might expect.Thanks.

The team did a great job of installing the outdoor AC unit and indoor heater/blower unit in a difficult indoor environment on an extremely hot day. They contacted us and showed up on time. They worked diligently until the installation was completed. They repeatedly asked if we had questions regarding the new equipment and thermostat and satisfactorily answered our questions. I cannot believe I am sitting here in a cool house that a couple of hours ago was so uncomfortably hot.

Didn’t come as scheduled twice. Rude plumber. WAY overpriced - got the work done for under 1/3 of your cost. Will not use you again.

We had them send a master electrician to give us a quote on a dedicated breaker.

Pedro came out to my house to clear my main drain line. He was awesome!!! Did a great gob!!! Thank you Pedro.

The crew, Arturo, Miguel and Jorge worked well together assisted my needs and did the finishing touches that the other crew that installer did not do. Arturo noticed my rusty electrical box to the air conditioning unit and sealed around the box to meet code. I was real impressed with this crew and said they are ARS because all three names started with one of the ARS logo. They told me I made their visit delightful. Thanks.

Dominique came out and was very professional, prompt, and did a great job. I highly recommend him!
He cleared my drain and cleaned up after himself. He was courteous and empathetic. Thank you for a job well done!

Third time I have tried to do business with ARS. I will never contact them again! They are incompetent in their knowledge of what the issue is and always needing to send someone else out. I was told they couldn't sell me a new hot water heater when in actuality they indeed can. I had to go to Home Depot and buy one as I was told it would also be cheaper...it wasn't. They always reschedule with me , and when they send someone else , that plumber has to send out another plumber. The scheduling is a complete disaster. Their statement of issuing a 100% refund on the work if not done correctly or to satisfaction is untrue!!!I DO NOT RECOMMEND ARS!

Bought a Lennox unit for 14K, most efficient one on the market. After only 15 months of operation, it is not cooling anymore. Last night I called and I asked if I had a warranty, they said YES a 10 year warranty with us. I said great, come out ASAP. They said it will be a $79.00 charge, I said what kind of warranty do I have. She said I am not sure, I responded I am confused. She said, only the technician can tell you until they come out. I asked so if I have a warranty, why do I need to pay for somebody to come out. She fine, I will wave $20.00 off your visit. I say thank you for saving me $20.00 but I still don't understand what kind of warranty do I have. She said the technician will let you know when he arrives between 8:00am and 12:00pm. I said OK I will be waiting, my family is all home and getting cooked. The technician shows up at 12:43pm and checks the unit. He said you have no freon, so I think you have a leak. I said the unit is 15 months old, how can that be. He said it is a lot of pressure on a small copper line, 4,000 psi. I laughed, I said isn't it more like 200psi. I said anyway, well we are under warranty so please fix. He said warranty is only on part and not on labor. He said, I can install freon and see how it does. I said how much, he said about $600.00. I asked, what is the point of adding freon if it will leak? He said OK, I am just trying to cool you down while we order new coils. I said, how do you know it is the coils if you have not tested for a leak? He said experience, Sir. The he asked I need to load some freon to find the leak, at least $200.00 of it or so. I said I agree you to come because I was told I have warranty, I am not paying again for a unit that was $14,000.00 and is only 15 months old. So he search for the leak and found it in the evaporator coils upstair. He said, we can change the evaporator coils for $1,650.00 I said I am sorry I cannot pay that amount on a unit that is only 15 months old.

We really enjoyed our service with Karl- ARS. He was extremely knowledgeable, helpful, professional and explained everything very well. Very nice individual! If you get a chance to work with Karl he's outstanding! We'll be doing additional business with ARS and scheduling all of our preventive maintenence needs. And Karl- thank you again for your Military Service.

Great experience with my heating service, Saul Torres was professional and explained the service completed and recommend yearly requirements to keep my system in top shape. I signed up for the yearly plan and feel very comfortable with what I paid and theservice I'm getting.

Kyle was very personable and answered all of my questions !! He is an excellent tech!!!

ARS helped me out in a tight spot. My facility was hosting a tournament and we had a major clog on the first day. Dominic came out to do the service and was friendly and efficient in his work. Once onsite, he may have been there a bit less than an hour and everything was golden. Thanks

Thomas H. did a great job for us! He communicated every step through the installation of our new waterheater. After the installation was done, he gave us a tour of all the work that was done and went into details about what to expect from our new purchase and how to keep up with it. He was always polite and we are very happy with his work.

This company was recommended as a subcontractor through Home Depot. I scheduled a simple AC maintenance service for Monday, May 20, but didn't hear anything from the technician within the scheduled time window, so I called to check and make sure I had the right information in my calendar. I was told my information was correct, but that they were behind schedule that day. I rescheduled to be the first appointment today, Saturday, May 25, and was told I was scheduled in the 8am to 10am window. At 10:10am, I still had no communication from the service tech or the company, so I called them again to check status and was told they would have someone on the road to me within 30 minutes. It is now 4:25pm, and no technician has arrived, nor have I had any other contact from the company to explain the delay. I sent a message to Home Depot, letting them know the situation with this recommended subcontractor, and am posting here to warn other customers. I still need to have my AC checked, but I guess I will have to find another, hopefully more reliable, company to meet my needs.

Service guy was thorough and methodical. He identified the problem and then used a cost-effective solution rather than recommending anything more expensive, unnecessary options. Only quibble was that he arrived 30 minutes outside the projected 4 hour service window.

Our technician was excellent. He was very prompt. He explained to me what he was going to do.. very informative. I would recommend using ARS.

Had our ancient a/c system tuned up yesterday by Mike Fobbs from ARS Austin and highly enjoyed his service. They had a special on tune ups and he inspected my whole system thoroughly and cleaned out a couple of different components. Had a great attitude and shared some invaluable information on how to go about getting our system replaced. Professional service. Thanks again.

My AC was dead in 100 degree heat, Bryan Dyall came out and did an incredible job replacing the defective part. The professionalism shown convinced me to sign up for their routine service. Highly recommended.

Logan is awesome - highly recommend.

Had 2nd service required and Nick the Plumber was amazing. He was promt and hard working, helped us get our water back running very quickly. Would give 6 stars if possible.

Professional service even on Sunday. Super happy.

Chase was an excellent technician that solved our AC issue very late in the evening. Not only was he knowledgeable, he was very courteous and persistant in solving multiple issues with our system. He kept us informed during his troubleshooting process. He represented ARS in an excellent manner!

Our 17 year old kitchen faucet started leaking. I shut off the water and realized water was also leaking from the shutoff valve. I bought a new faucet and ARS was recommended for the install. The plumber was efficient, knowledgeable, did a great job with the install, checked all of the other faucets in the house and changed out a hose bib. I will call ARS from now on for our plumbing needs.

ARS came out Monday night to give a quote to install a water softener that we had just purchased from Home Depot. Our garage is plumbed and ready for the water softener (our home is five months old and we did this ahead of time). Their quote was $980.00 We asked twice if that was the correct price. They said yes. We asked how long it would take to put it; and they answered ; not that long because everything is ready. We were shocked. We called Home Depot because they recommended this company. They were shocked. Needless to say, we went with another qualified and highly rated plumbing company that charged $346.00. There is something very wrong when a company wants to charge three times what the job should be charged. Beware

Both my master bath sinks were clogged and the drian cleaner-Sam O'Connor came and gave us a good estimate and it took him 1.5 to unclog it. He was very professional, courteous and his work ethic was excellent. He thoroughly explained what was wrong and did his utmost to resolve it. I would highly recommend ARS plumbing. Thank you!

Great install but if you need warranty or service or have a complaint no one in the office called 4 times today and every time different story no manager in austin someone will call back or you got the Houston office had to call corporate to get answers would not recommend austin ars to any one and have called the home depot and lowes and told about the Austin's ars and the financial institute they use

Thomas Greer has done numerous jobs for me as a plumber and they have all been done extremely well. He explains every thing so well. Good quality work and it holds up very well . I would recommend him to any one needing an excellent job and on time.Thanks again Thomas

Our system made some weirdly funky pop sound and then shut off....we thought we would have to suffer in a cold house, but FABULOUS TIM came to the rescue! He quickly figured out how to repair the switch that blew. He fixed it and took the time to explain what happened. He looked at both our units and worked some magic, then of course cleaned up after and could not have been more professional and polite!! Tim is our ARS Rock Star!!!

ARS plumber Greg installed two new toilets. He was timely, efficient, respectful and expert in his profession. He was mindful to protect flooring surfaces in our home by wearing shoe coverings. Additionally he observed COVID-19 precautions and performed difficult work in a face mask. Areas were reasonably well cleaned upon completion of tasks and all debris, packaging and old toilets were removed from premises. We would not hesitate to call Greg Or ARS for future plumbing repairs.

My NEST and HVAC system were not communicating. I have a small but nervous dog and I care for a baby. Peter and his colleague were super professional. They arrived promptly on time. They showed me where the problems were, and they were able to adjust and reconnect my system. In addition, they taught me a little about my patched up and aging HVAC. I appreciated hearing their advice. Plus, it did not hurt that they were patient with my two charges! I am very happy with their service.

Peter was my advisor. He went above and beyond to advise me on the replacement unit I'll need. He also requested expedited service due to my health.

Mike F. did a great job explaining exactly what work needed to be done and why. He was very patient in making sure I fully understood what service work was covered or not covered under our existing warranty/service contract. I told Mike what a great job he did and explained to him that I will request he personally return in 6 months for my next scheduled service call.

I called ARS Rescue Rooter in Austin though the Home Depot website on SAT 6/ 27/16 (after trying all week to get my hot water heater either repaired or replaced by handymen). ARS responded in getting me an appointment right away with a serviceman coming out the next morning on a SUN to give me a free estimate. Thomas H. my serviceman , was courteous and prompt. He gave me an estimate, that I thought was high; however, there are times when you really do get what you pay for. By purchasing my heater through Home Depot I was also able to get the service charges added to a payment plan, which helped me a lot to make the decision. I was glad I did. Thomas did an excellent job, He picked up the heater from the store for me, installed the new one, as well as brought my system up to meet new standards by the city, and hauled away the old heater and any installation debris within a couple of hours. I would not hesitate to recommend these services to anyone Also, a special thank you to Thomas, as he was really great to work with and knowledgeable of his trade..

Oscar 1159 was the technician who came to my home to do a tune up on my heating system. He called a half hour before he came and arrived on time as he promised. The tune up was very informative and my heating unit is running much better. Oscar was very professional, knowledgeable and friendly. I appreciate the work that he completed and will ask for him again when I have my AC unit serviced.

Every thing ARS did he explained what could be wrong and how to fix it. Once it was fixed he made sure that was the only problem. I would us ARS again if needed in the future. Prices are a little higher than other repair shops but a little more money to get it done right is ok with me.

This business was who installed our hot water heater. When the makers of the water heater noticed a defect in the unit, ARS/Rescue Rooter came to the rescue. Such awesome, polite, and very active in the Covid-19 protection. Definitely will use them again.

The men from ARS plumbing worked very hard to find the cause of my problems . They came back several times at no extra charge and fixed the problems. Renee , the customer service representative, was outstanding about getting my grass fixed and put back together. If it wasn’t for her, I would not have had my lawn put back together. I was so appreciative to her for her help!!

Peter W. was the technician that came out to do the annual A/C checkup I requested. Peter was very professional and helpful, explaining different tasks about what he was checking for and showing anything that may be a potential problem. He was not pushy but very informative on every aspect of his work and how we might benefit with different offerings. I would highly recommend Peter as well as Rescue Rooter for any home needs.

3 out of last 4 appointments were either completely missed, incorrect time, incorrect date... When I called to confirm my final appointment, due to previous scheduling errors on their part- the dispatcher laughed at me. Even with the self-assured chuckle, they couldn't get that appointment right either. Remarkable.Asked 5 employees to have a manager call me- no call.Can't forget the best part: When scheduling my consultation for a new furnace, I was asked, Do you need anyone else there to make the decision?. My response: Like my husband? No thanks.

My AC stopped blowing cold air so I called ARS as I am already on their annual maintenance plan. The electrical wires on the outside unit were burnt to a crisp. The maintenance man took less than 5 minutes to say the compressor was grounded. I could replace just the compressor and evaporator coil only for a couple grand but my system is 16 years old, so i should replace the entire system. The salesman came out the next day with options up to $10,000. I told him this is a big purchase and my first ac replacement therefore i have to get a second opinion. I called Precision and he said the capacitor and electricity connector must be replaced so he can troubleshoot. This worked and the bottom line... the compressor was low on freon. My house is as cold as the north pole and all for approximately $600+. I cancelled the maintenance plan.

I just want to say thank you to the group of guys that came out to my home and installed my new AC unit. Pablo Sr, Pablo, Jr, Louie and Leo did an exceptional job. They were very professional and ensured that they cleaned up after they were done. Pablo Jr, took the time to explain the new equipment inside and out. Thank you ARS for having such professional guys working for your company. I will definitely recommend your company to family and friends.Thanks again for a job well done...

I was so impressed with ARS! They called me back immediately and had someone out that day. Tom was great he tried the lesser expensive routes first which I really appreciated and went above and beyond helping me find my clean out. Will absolutely use them again!!!

Peter W. did my semiannual HVAC tuneup this morning -- there were no problems -- and he did a more thorough examination than most other technicians I've had in the past, and explained the individual procedures clearly. He's a nice guy, with a quiet sense of humor, and efficient in his use of time. I'll ask for him again if I need work done.

Ready for this?My mom was not getting enough heat in the master bedroom so we contacted rescue rooter for a simple check. One of their employees (who didn't look that friendly) came over and inspected our system. He came down from the attic and told us that we had to have several parts changed and that our system was in poor condition. He told us that if we don't take care of it there might be water dripping from our vents and bad things would happen. We were worried and confused because we were never expecting a situation like this since our house is fairly new. He gave us an estaminet in the range of $1000 and told us that he could fix it. We didn't know what to do and were thinking of getting a second opinion.In the coming days we noticed that our whole house was not getting any heat at all. We were freezing and my mom actually caught a sore throat from the cold. We called rescue rooter immediately and asked for someone to check the system.They immediately send someone and its turns out it was the SAME GUY. I act like I didn't know him and he went to check our system. After 10 minutes he comes down and says there was just a minor wiring problem and nothing more. Other than the wiring our system was working fine and was in good condition.This was the same guy who was pushing us through fear to do all the repairs just 3 days ago and now he told us that it was just a minor wiring problem. I was extremely disappointed and offended by this guy and wanted to puke.Today, I contacted a different local company and not only did they fix the master bedrooms heating problem, but told us that our system was in excellent condition and that we wouldn't have to worry about calling anybody for any inspection or repair for half a year or so.Please be advised. There are way better repair services in Austin. Don't fall into the same trap I did.

Purchased 3 Kohler toilets and arranged for install through Home Depot at a reasonable cost. ARS team of Greg and Amed (sp) did an excellent job for each install. Each was professional, used quality wax rings and water supply lines, cleaned up after the installs were done and hauled off the original units. Highly recommend using ARS for plumbing installs. Their work saved me hours had I chosen to do the job myself!

This is an updated review. We had our AC replaced by ARS several months ago and recently our breaker was tripping. We called out ARS and they told us to have an electrician come out and replace the breaker because the amperage for the new system was not supported by our breaker. I didn't feel we should have to pay the cost of an electrician. After speaking with a representative at ARS, they sent out their own electrician and our breaker was replaced today! Thanks ARS for resolving our issue. 4.5 stars :)

Bunny came to my house as my air condition was not working.He was polite and very knowledgeable.He diagnosed the problem and discussed with me the cost of repairs and also an option to replace my unit.He explained all my options and I want to say he is excellent.I did not at any time feel pressured to replace my unit.I really appreciated his professional manner .I felt very secure while he explained my options. I did choose the repair at this time but when I do decide to replace my unit Bunny will be the only one I will trust to help me decide whats best for me .Thank you Ars and Bunny for your excellent service

Bought a water heater from Home Depot and they called ARS while I was sitting there so I could schedule the installation. The person doing the install told me that Monday was wide open and would I like to schedule for Monday and I said yes. She said they could schedule me between 8 and 12 and they would call before they came out. She said they would give me a price quote and then if I accepted their quote they would do the install and I asked if they would do the install at the time they were there and she said yes. Today (Monday) at 11:45 I had not received a call they were on the way so I called and was told they would be there between half hour to hour and half because the tech was running late. My husband already missed half a day of work but could have gone in so now I'm not very happy at all. Then when the tech calls an hour later and says he is on the way to our house to give a quote for the water heater install I ask him if he will be doing the install as well if I accept the quote, he said no. I told him that isn't what I was promised. I call the company back and then I'm told that this tech will give quote and if we accept it another tech will come out in about an hour to do the install. Really? So we are basically supposed to wait on this company ALL day...not just a 4 hour window that apparently doesn't mean anything to them! And there didn't even seem to be much regard for the fact my husband had already wasted a day of his time away from the office and they were running late. It was more of a too bad for you attitude. And the quote to do a simple 40 gal gas water heater install..over $800!!! Robbery! Never using ARS again!!! Worst customer service I've had in a very long time!

Tom did an excellent job with the plumbing of our sink. He knew the products and educated my husband and I about plumbing, water heater and HVAC maintenance services. He is a Professional and we will recommend his services to friends and family. Great communication skills and very respectful gentleman.

Ricky Martinez was excellent. He took a lot of time to find the problem and make sure it was working appropriately.He explained things about how our unit worked and answered all our questions.Thank you Ricky and thank you ARS for sending such a knowledgeable technician. This is why we continue to use and recommend this company to others.

First visit, my water heater was not installed up to code. Took a half day off work to have someone come out to fix the issue in the afternoon, and he didn't show up until well after the time window (and well after the time I would have been off work anyway), only to tell me that he didn't have the time to fix everything that was wrong with it. He also told me that HE would personally be coming back to fix it and that he was going to call his supervisor about compensating me for the time I took off work, which never happened. So I get scheduled for another day, and I text the guy who said he would be coming back to fix it himself the morning I am scheduled for to confirm he is still coming and he said yes. Later that day, the same technician who installed it incorrectly the first time shows up to fix it. Okay...That same day (so I didn't have to take ANOTHER day off work for ineptitude), I also had people working in my attic for new insulation. The ARS technician told me he needed to go to Home Depot to get some supplies (which didn't make sense because he should have brought everything he needed with him if he had the report from the inspector outlining everything that was wrong). That was the last I saw of him. I had to call ARS to ask if he was coming back, and apparently the technician told ARS that he didn't have room to work because of the insulation guys, who were not in his way at all. There was a ladder in the garage to access the attic and that was it. So ARS finally sent another guy out after 7pm to fix the issue. And then I had to take more time off work to have it reinspected.I got saddled with ARS because I bought my water heater through home Depot and they contracted insulation through them. Never buying an appliance from Depot again.

Scott was very friendly .
I came to check on my heater AC fixed it . ?

Water heaters installed. Passed city inspection with minor issues which needed correction.

The price was competitive, although not cheap. Plumber Thomas H. seemed very knowledgeable and dedicated to his craft. He plumbed a very clean & neat job, he was professional, and it was clear he is proud of his work. This makes me think that he took my job seriously despite it being some mere code upgrades and a water heater install. I'd definitely hire Thomas again for a higher profile job. Trades like plumbing are where you want your guy to be proud of his work.

They were professional. On time. They were supposed to check the three heat pumps.They showed me that I needed two capacitors that jump start the fan motors. And I needed some “Freon”The bill was $700. That simply did not sound right. It was $30 per unit to be checked. The final bill was $600 higher than I was expecting. It just did not feel right.

Karl my technician was professsiknal and really informative. Did a great job

Thomas Howard did an excellent job replacing my water heater! He took the time and explained all he was doing, and why! Explained exactly how to care for it before he left! I had many questions, and he made me feel very confident in the install! Props to you Thomas! Thank you very much!

This review is for Peter W of ARS who is one of the best AC techs in the business. We've had great service from most of the ARS techs, but Peter's experience, knowledge and the efficiency with which he completed the maintenance work on our AC units makes him a great asset to ARS. Also great work from Renee in Customer Care too.

Gabriel and Ramon were the best! Installed our new furnace and AC units with care and professionalism. They both worked effectively together to get the job done. I would recommend these two service pro's. Every detail of what products they carry - explained by competent, knowledgeable Comfort Advisor John Shaub convinced us to purchase their products and service. It has just been one day with new units. I will post again if any issues arise from product or service.

I called ARS several days in advance and told them I was having issues with my toilets. I was given a time window of 9:00-1:00 and the technician showed up shortly after 9:00. After coming in and discussing the issues, the technician said he was not allowed to work on toilets and he would send someone else. I was told another technician would be back before 1:00. At 3:00, I called ARS and was told I was next in line. At 5:30, the technician showed up and went into my drain in my sink in the kitchen without even looking at my toilets. He claimed he knew what the problem was, charged my card $89, and said another technician would return two days later between 5:00 and 7:00 to fix the issues. The technician never showed up.

Peter W carried out the winter heating check up very efficiently. He arrived a little after mid-day (a 12 to 4 time slot) and spent the time here in his usual friendly manner. I'd recommend him highly to anyone needing an excellent A/C technician working with an excellent company.

I contacted ARS about 11:30 am and scheduled an appointment for same day service. Appointment was for 12:00 pm to 4:00 pm. I was informed that a courtesy call would be made 30 minutes before technician arrival. At 4:15pm, the technician still hadn't arrived, so I called ARS. After being placed on hold for quite some time, the receptionist said she had left a voice mail, telling us they didn't service our area. I had not been away from the phone, and no call or voice mail was ever received at my home. This was very inconvenient, as both my spouse and I put off our plans for the day for 4 hours, waiting for ARS to arrive. The receptionist had no further response, and hung up!

I used ARS to put in a new hot water heater. Sam is the plumber who came to install it. I live in an old house with very old pipes. He went above and beyond to get my water heater installed; having to fix and repair old pipes. He worked tirelessly until he got it done! He was patient and professional.

Our Service Technician was Bunny W and he was fantastic. Quick, conscientious and helpful, he diagnosed our problem and rectified it quickly. He also went the extra mile to show me what might happen in the future so i can aim to rectify any issues myself.Great job!

We signed up through HomeDepot for a discounted a/c tune up. Erica called me the same day and set up appt for the following morning 8-12 and told me that someone would call in the morning and give me a 30min on-the-way call. Someone called at 8 and Robert the technician was here promptly at 8:30. Robert was wonderful! He explained everything he was doing in great detail and gave us some tips on what we could do to ensure our system continues to run well. The entire experience from start to finish exceded our expectations! We even had questions for Robert later in the day and he followed up and got us the information we needed quickly. Great service!

Robert was professional and quick. He made sure before starting the work that it was covered under the warranty, and that there wouldn’t be a fee. He was personable and pleasant. It’s nice to know there are good people who do quality work and take pride in their work.

After the recent freeze in Austin my tankless water heater was leaking, a lot. Called them 2/19 to get someone out to look at it. Long wait because everybody that had an outdoor mounted tankless was having the same issue.Called again on 2/26 and was told I was not on the schedule yet. Texted the plumbing supervisor/manager, Rick. Rick said he would try to squeeze me in on Sat 2/27. Nobody called. Texted Rick again Sat evening and was told I was on the schedule for Sun 2/28. No call. Texted Rick again, dispatch called a short while later to set up someone to come out Monday 3/1.Kyle came out around noon on Monday, asked me if there was water coming out of the unit, I said there was. He went and looked at it, came back within a couple minuted and told me it would have to be replaced at a cost of $3800, because everybody has the same issue. Not once did Kyle even take the cover off to look to see what was leaking. I found out from the mfgr that they did not have any replacement parts available and they were have them made so they didn't know how long it would be.Kyle never told me any of this, just that I had to replace the unit. He talked to somebody at ARS and offered me a discount of $500, bringing my cost down to $3300.Kyle cut off an elbow on the recirculation line and capped it off so I could have water again.I had Kyle come back out on 3/4 to put the recirculation line back together an add another shut off valve (one that I think should have beenput on when they installed the unit) for a fee of $110.So now I have a $5400 wall decoration that is less than a year old and am looking at a replacement cost of $3300, and still without hot water!My personal opinion of this company went way down with this ordeal, I get that some things were beyond their control but I feel that the situation could have been handled better.

The technician, Peter, was professional, efficient and knowledgeable. Superior customer service!!

I would like to commend Cody from ARS Rescue Rooter. He was on time, competent and most efficient, completing all the necessary plumbing work in a professional manner. He answered my many questions, and since my house is over 40 years old, there are always plumbing issues to be addressed. Not only did he efficiently deal with a clogged washing machine drain; but as part of my home service plan, he drained the water heater and checked all the other sinks and plumbing connections, making reasonable suggestions about future work to solve ongoing issues. I will request him again when I call ARS with a plumbing problem.

Tom was fantastic!! He was super helpful, super nice, and explained why we were having issues! He also helped us with preventive maintenance as well. we will definitely be using ARS and hopefully get Tom again for our plumbing issues!! THANK YOU SO MUCH TOM!!!

Mike is extremely knowledge and professional. He went above and beyond to ensure that he took great care of my property while he did the work. He was nice enough to change my filter which is in the ceiling and somewhat difficult to reach. I highly recommend Mike.

Plumbing repair, Miguel and Ryan did an outstanding job, extremely helpful, knowledgeable, kind and extremely nice.

Mike was great! Showed up on time was extremely professional. Diagnosed our problem within 10 minutes, fixed the wire configuration on the control panel. And now my AC is working good as new again

Ricky had to come in the middle of the night to get my A/C running. He was pleasant and efficient. He did a great job and gave me good information about my system. I so impressed that I decided to buy the yearly maintenance program that ARS offers.

Technician was friendly and professional as always, service was great, but those prices!!!! Too high, but its pretty much the same everywhere. You want to be mad but you cant cause its everywhere.

Mike was friendly, professional, and thorough. He explained the problem and offered a money-saving solution. He also went above and beyond by providing a fix for a lose vent cover. Plus he was enjoyable to talk with and have in my home. I'll definitely ask for him in the future.

Avoid this overpriced Con-Job , I also had a tech sent from Homedepot app, and the tech charged me $300 for something I didn't need, did not locate the problem, hired a mom and pop hvac tech the same day and he had to remove the ARS overcharged repair and he fixed the actual problem...These million dollar companies are only out for your cash! Avoid at all cost ..I'm out $300 for doing nothing! Real professional ARS!

Pete took great care of my toilet leak.

I had a water heater installed. One year later it stopped working. After 6 technicians they finally agreed it was defective! Every time I called for repair I was without hot water for a week. 6 times no hot water. As of today I am still without hot water. Techs came out last Wednesday promising a new water heater. I called Tuesday to confirm they were coming over with a new water heater, yes was the response. ARS confirmed the appointment, 8-12 would be the time of arrival. I waited all day, 5:00 a tech is at the door with no water heater! He received a call to come trip the panel. Why would ARS lie to me about a tech coming to replace the water heater? I was instructed to call Rheem. I did. They refuse to come out until they spoke to ARS. As of today I am still waiting for a new water heater. FYI I have no hot water in the dead of the winter! This is the worst experience ever. Not happy with ARS!

My water was over 20 years old, it was still working, but I wanted to prevent problems before they happened. I contacted ARS rescue rooter in Austin, TX. Thomas Howard arrived on time and ready to go. Thomas was very professional and knowledgeable which put me at ease. Thomas went the extra step explaining the difference between tankless and regular water heater, things the person at Home Depot failed to mention. Thomas is very skilled, but more importantly an honest and hard working person. He's now my guy for all plumbing issues. You won't regret working with Howard. Thank you Sir!Sincerely,Melvin C Hackney

Contacted ARS at 8am for a drain problem. They had a tech onsite by 10am and diagnosed my problem, which turned out to be a bigger problem. They did get the drainage issue resolved temporarily, but most importantly used a camera to identify the problem in the sewer line. Very reasonable price, and I’ll definitely call them again. Thanks Dominic, you were very professional.

Serviceman very knowledgeable and professional. Also replaced Reme Halo under warranty.

the representative was professional, extremely knowledgeable and explained all procedures so i could understand. he gave me tips to keep my system at peak efficiency. if i could, i would request this gentleman to check and maintain my system for all future needs. A real asset to the reputation, professionalism and expertise of ARS.

I specifically asked for Pete because I was impressed with his skill, service level , & depth of knowledge when he serviced my systems several years ago. He is professional & offers a great customer experience. My systens are in good shape & humming along for another year. Thanks Pete & see you next year!

Would give 0 stars of possible! Needed duct repaired, evaporator coils cleaned, and capacitor replaced on my air conditioner. The tech looked at the coils, but did not discuss cleaning them, replaced the capacitor, didn't even hook up gauges to test the system and charged $275 for 20 minutes work. Said he was too big to go under the house so someone else would be coming out to repair duct. Called 15 minutes after he left and said ARS no longer repaired duct work under houses. ARS installed the system. I repaired the duct myself and used a foam cleaner to clean the coils. I would have replaced the capacitor myself if I'd known that was all he was going to do. At my age (67) I didn't want to crawl under my house which is why I wanted to pay for a professional to do it. Also, I told the customer service representative, when I made the appointment, that I needed my duct repaired under the house and nothing was said about not offering that service. I will NEVER do business with this company again!

Ricky was amazing. He came to our house in the middle of the night to fix our AC. He was professional, informative and quick. I can’t say enough good things about Ricky and ARS.

Mike from ARS was honest and fantastic!! He was knowledgable and also explained the issue. Which was a gas valve had gone bad on my 10 yr old furnace. Initially the quote was pretty high but he suggested to try the warranty for the unit. He did the leg work and called me a couple of days later and said that it's covered and can get it shipped over night. The 2nd quote was significantly cheaper.He didn't have to go the extra mile to see if it's covered under warranty. He could've just just left me with the initial quote which was high. But he didn't.It's hard to find honest and good technicians.If you call ARS for your HVAC needs, I definitely recommend to ask for Mike if possible.

Scheduled with ARS, they never showed up the first day. They called the following morning and told me they were backed up and couldnt come out that day either. My main line busted at the water meter which I had to shut off and it took 3 days for them to come out. When the rude Tech came out he totally tried to rip me off and said he could charge a lot more because he was a Licensed Plumber and not a repair man. I looked up the part and it was $79.00 and he was going to charge $785.00 to fix the leak. They will not show up when they say they will, find another plumber, these guys are a joke. I will have a sign made to put in my yard to let everyone that passes by know. Just terrible people!

My mother, who is elderly, and lives alone called me in a panic due to a pipe having burst. It was spewing out water and she could not get it to stop. This was around 8pm, and understandably she was very upset and in tears. I told her not to worry and I would call and get someone out there to help her. I called ARS Rescue rooter and they assured me they would get someone out there that evening, but since it was a weekend it might take a little while. After several hours of waiting I called them again, and they told me she was next in line and there was no need to call anyone else. Well, we did not hear from them, EVER. They never called at all. I eventually called another service who showed up in 1 hour. We called many times over the next three DAYS to find out what happened and were told a manager would call us, he never did. So finally we called and got a hold of a manager and he said he was very sorry this happened and promised he would look into it and call us back. It is two weeks later and still no phone call. This is one of the most unprofessional services I have ever dealt with.

I've had great experiences with the HVAC technicians (tech#1034 & tech# 1432) dispatched to my home. They're knowledgeable and kind. The issues are always resolved and resolved with accuracy. ARS is my first and only call!

I RARELY write reviews. but this was the absolute WORST experience I have ever had with a AC Repair company.Have an annual contract with ARS to provide 2 check ups on my two AC units PER YEAR. When I called because one of the units wasn't cooling they couldn't find the annual contract so I pulled my copy from my files.The tech showed up and tested the under performing unit and said it was 8-9 pounds low on freon. He then quoted me a price of $200 for the first pound and $100 per pound after that so I was looking at a cost of $1000 in order for him to test for leaks.He then proceeded to do a cost analysis for me to repair my 15 year old unit versus replacing it. Verbally quoted me a replacement cost of between $10,500 and $11,800 for a new unit. Would not provide a written estimate.I called another local company that I have used in the past and they re-charged the unit at $35.00 per pound (it took 2.5 pounds NOT 8-9 that ARS tech said). With the service call the total was $189.00. The local company, AIRPRO, has since provided me with a quote for the same Carrier unit ARS quoted and the Airpro's quote was $7850.The ARS tech didn't even do the annual inspection on the second unit while he was there. He was to busy trying to sell me a replacement unit.Will absolutely never use ARS again.

During seasonal ac maintenance,Mr. Reyes saw mildew growth in our ac vent. He provided us suggestions and recommendations. He explained the use of a LED UV light. He was able to do the work right away. He was very informative and professional.

Jaime did a great job and discovered my UV light needs replacing.

We could not have had a better experience with Peter Wabbel, the service specialist ARS sent to diagnose/fix our AC issue. He is customer service oriented and knowledgeable with the ability to explain the problems and present various options for solutions. Hope we don't have to, but would call them again with any air, plumbing, heating issues.

Polite technician. Did his inspection gave aa report and was on his way

I was happy that they were able to schedule for a same day appointment to clean out my kitchen drain. Unfortunately, when the tech showed up they didn't have the required tool and advised someone would be out later that day. At 7PM they called and said the techs wouldn't be able to make it out but assured me they would be out before noon tomorrow. I finally received a call at 12:30 saying they would be out in 30 minutes. The tech was nice and courteous and solved the problem quickly thus the 3 stars. I probably won't be using them again due to scheduling confusion and time that I lost waiting on them.

Byron was professional and did an excellent job@

Not gonna lie, had probably one the best customer service experience of my entire 41 year life with the technician, Chase, that came out for my A/C woes. He was extremely knowledgeable, thoroughly proficient and geuniely approached the issue from a customer's standpoint all while being personable. Quality technician.

They were supposed to be Friday to replace my AC unit n still haven't shown up or called to tell me they weren't going to make it. I've called n left messages twice n haven't even gotten a call back. Not a reliable company. I would not depend on them for ur AC/heating needs

Bought new AC house system and was told our electric bill would be 40% less....HA!! The next month with the same outdoor temps, was $10 more!! They told us, only after numerous calls to them with out return calls, that they would refund the $10!!!! These people lie and their customer service is a joke!!! UPDATE: the only good thing about ARS is that they have 100% money back guarantee for the first year. So we took advantage of this! About three months later we had the entire system taken out and went with another company. We got a lot more AC for less $$ and they also reconfigured it so that is much more efficient!

Peter W. was very kind and understanding of the situation we were in with our failed AC unit. He was very quick and methodical in determining the cause of the failure and worked very hard to get the repairs scheduled to minimize our time down. We have been using ARS for as long as we have owned the house, and as the visit today shows, we have no reason to look anywhere else.

Dan came out to my house to replace my water heater. He was very fast, awesome friendly, and talked with me about what he was doing and what I could do to keep my new heater working properly. Its just like I would imagine having a family member come over to do it, he was at ease but still professional and quick. I will be using ARS for my upcoming sprinkler inspection and if I need anything for plumbing, I will be calling them and asking for Dan. You Rock.

Sewage backed up in my tubs early one afternoon. I called ARS and within less than two hours Jacob Moser showed up. He determined the problem to be outside tree roots that had broken into the line. He opened the line as best he could and within less than a day, Mike, their plumbing estimator was out giving me an estimate for the major work needed to solve my problem.Jacob was courteous, friendly and knowledgeable. I was so impressed with his efficient detection of my problem and commitment to helping me get it resolved as soon as possible.I will use this company and technician for my future plumbing needs! They are exceptional and I highly recommend them.

Ricardo was very cordial and pleasant. He made sure to find and fix the issue with the brand new AC unit. He showed genuine interest in having the problem resolved. Good customer service.

Chris did an excellent job. He was informative, courteous, and thorough. He kept everything clean and cleaned up afterward. I would hire the again.

Peter helped us already the second time with our AC.He is professional, courteous and does an excellent job(he knows what he is doing and does it fast).He even put on some shoe protectors to keep my floors clean.I would always ask for him if we had another problem with our AC unit.Great job!

ARS responded quickly to my request for service. Peter, the on-site technician, is as knowledgeable as he is friendly and relatable. He offered honest advice regarding our AC unit and clearly answered our questions. We were very pleased with our service.

They were able to get us in for an appointment next day. Techs were professional and friendly. Thanks!

I am so happy to have Jeremy as my ARS service representative. He is very thorough and honest, which is always a good feeling. Jeremy takes care of my HVAC system, which ARS installed for me about 5 years ago. He is helping me to protect my investment. I request Jeremy every time I need service on my AC/Heater. He is the kind of person you are comfortable having in your home. Thanks so much ARS for having such a great person on your Austin team!

The reviews on here are accurate - they don’t show up for appts. Had an appt scheduled between 9am - 1pm. They were supposed to call 45 minutes before showing. No one called. No one showed up. Wasted a whole day waiting for nothing. Extremely frustrating when you’re an already busy person. My time could have been spent finding a company that will honor their commitments.

Home Depot salesman got me on a $29 Heating system tune up from ARS... The guy was here for 2 minutes and already started telling me I need to replace parts. 10,000% mark up on a capacitor ($2.81 for the capacitor online, He wanted to charge $250, I see other reviews where people paid $200) then he refused to honor a $10 coupon. All I asked for was a $29 tune up but ALL he did was try to upsell me at every single moment. I don't think he did anything useful other than look for parts he could sell me. He insisted I need my entire HVAC changed. Said my HVAC will go out at any moment and insisted I get a free quote for a new HVAC. My HVAC works fine.

ARS has been terrific every time I’ve used their services. They have someone to my house very quickly and get the problem figured out fast. I am very happy with their competency and friendliness. Will use again!

Willie F. did a wonderful job. First off he gets credit for actually paying attention to my front porch sign and knocked instead of ringing the door bell. So many deliver/service people don't take the time to read a sign. He was very polite and gave me all the information needed to make a decision about the repair/replacement. He was able to come back the next day and had our problem fixed in less than an hour. This was huge since the problem is with our heater and we have little kids. I had used ARS four years ago for an AC problem and will call them again if I have any problems.

Home Depot referred me to their specialized arrangement with a company that would install an electric tankless water heater and we do a good job. I called them, setting up an appointment, told him where I lived, and after much discussion the lady came back and told me that they do not install tankless water heater’s because they are too much trouble. I then told them that I wanted to have a water heater similar to the one that I currently have. Same size etc. We set up the appointment and I waited four hours for the plumber to come and he gets out of his truck and says, “we don’t work on condos.“ This was after I had told them at least two other times that we were in a condo and they had my address. They should get their act together and they also should not act like they are providing a special service for Home Depot when they simply do not provide that service. They need to be better educated on their arrangement,and so does Home Depot.

ARS performed the spring tune-up on our heat pump, and their service technician - Karl - explained what he was doing and what the results were. He was professional and personable, and I appreciated that they use masks as a public safety measure.

Called first thing in the morning. Was told that a technician would be out before noon. Received a call about 10:00 that he was on the way. When Peter arrived he listened to what I described was happening. Checked out the system, found what the issue was and had my repair done within the hour. Very professional but also very friendly. Enjoyed talking with him. Would recommend again.

Peter was the tech that handle the current call and he did a great job explaining the saturation with my ac.

Tom was excellent and could not have provided better service. He showed us the pipes using the camera and explained everything he was doing. I would highly recommend him and will be using him for any future issues.

Tom was great. Friendly, informative and honest. He helped me understand the problem in my sewer lines and explained my options. I will definitely be using their service again. And when possible will request Tom.

I have used ARS successfully for several years on several minor household issues with plumbing, heat or A/C. They are very quick to respond and do a good job fixing the problems. The two star reduction is more related to their yearly contract service to inspect home equipment for free over the year like the heat and A/C. The problem is that this becomes a hard sell to replace equipment not fix. ARS called and offered last month to check the A/C. The tech guy made my eyes glaze over as he rattled off all the things wrong with my A/C and heating. He said up in the attic that he found the vent pipe disconnected which vents harmful gases outside. He showed me a photo off his iPhone before he supposedly reconnected it. I doubt from this picture that it was my vent but a stock picture he carries in his iPhone. Bottom line my A/C was low on freon but he left without filling back up. I called ARS CS who said they would call his supervisor to come back out. They never did. I had to pay another A/C company to fill up the freon for $250. I've tried the monthly contract fee of $15 for two years with the same poor performance. This experience makes using ARS problematic. I'm trying to cancel the month to month contract but it ain't easy so far.