Best Residential Plumbing Services in Phoenix AZ

I would like to give a 1-Star review but to be fair, I will give a 2-star review because the job was completed. Just as a quick overview, I would not recommend Holtzman Home Improvement.

PROS and CONS List below:

PROS:

*Bathroom remodel was completed.

*Liked cabinet finishes and style options.

CONS:

*We were given a timeline of 6-8 weeks for project completion but ended up taking 6 months.

*In contract, the introduction page says that Brandon Holtzman “… will personally meet you and visit your job site several times throughout your project to ensure quality and care is not only in the workmanship but also in our demeanor.” Never met the man; not even once.

*“Designer” which they refer to as “sales-person”, had a hard time keeping up with the demands of our project. Made numerous mistakes in terms of measurements that caused wrong products to be ordered and mistakes in the actual remodel. Assumed certain details about project without consulting us. Example: Cabinet above toilet was bigger than expected (inaccurate measurements) and overlapped on to the exhaust fan, “Sales-Person” assumed that we were just going to move the exhaust fan altogether; this would have cost us hundreds of dollars to move the fan 2-3 inches.

*Crew would show up whenever, sometimes not at all even though scheduled. Had crew show up at 6am without notice multiple times. Had to state over and over again for a start time that worked for my family; between 7-8am. Nothing ridiculous. No consistency whatsoever.

*Some of the crew did not speak English, which I absolutely didn’t mind at all. But Project manager, “sales person”, did not speak the language. I never expected to be the sole translator numerous times in person and on the phone. Because of this language barrier, numerous mistakes were made on our project.

*Crew would come to job site and not know the status of our project, therefore would ask me questions about what needed to be done, as well as certain technical details that only a professional would know (example: electrical).

*Crew would come to job unprepared and would leave to go to Home Depot for 1+ hours to grab material. Not sure if this is standard, but I believe that they should have been prepared for the day’s work at our project.
*Overpriced. Example: Updated replacement of bathroom exhaust fan that was picked up at home depot for around $45.00-$55.00 and less than an hour to install, cost almost $400.00.

*Project manager forgot to discuss details of our project to team so there were details that were left out. Example: Requested to have a shower bench installed; shower was “completed” with no shower bench.

*Project manager and “sales-person” should have communicated more in terms of our project details; numerous mistakes could have been avoided.

*Low quality of materials: tile/grout. Numerous tiles are cracked, chipped, and grout has already started to come out in chunks. Also, grout that was never wiped off, has solidified and won’t come off.

*Already have water damage; yes, water damage in a bathroom on a pony wall that neither the project manager and “sales-person” gave input on how to finish to avoid said water damage.

*Was double charged, and charged for work not done. Caught mistakes by thoroughly reviewing receipt and was reimbursed. If I didn’t catch these details we would have easily been overcharged.

*At the completion of the project you are given a 5-year warranty. We have recently contacted Holtzman Home Improvement to come and fix said damage and have not heard back; it has been a few weeks already.

*Their slogan is “People should do business with people they trust”; would not recommend.

Veny and John installed this granite surround to encase our fireplace and TV. Although the TV is not mounted yet, we couldn’t have asked for a better result. These guys were meticulous in every detail of this installation. If you want a quality product give these guys a call.

Erica and her team were great to work with! They were able to work around my busy schedule and my bathroom remodel turned out better than I could have imagined. I’m already working with them on my next project because I’m so happy with their work!

Neoteric Builders LLC is the best in the business. They were very professional to work with, finished my kitchen on time and left it sparkling clean. Fair pricing and quality materials. I highly recommend Paul for all your remodeling needs!

Amazing group of people to work with. The whole process of our bathroom remodel went seamlessly and we would recommend this company to all of our family and friends!

I have worked with 123 remodeling to renovate both bathrooms in my second house in Phoenix , and we couldn’t be happier. My wife, my kids and I all feel like we live in a hotel room now!! :) 123 remodeling are genuinely a team of honest good people that bring amazing results. Thank you guys!

Found solutions to our challenges others were not willing to attempt

Steve Bess did a great job. Very professional. He even made an additional trip for us after our cat stepped in the paint. Great product as well.

Worked with Leonel regarding estimate for large bathroom remodel work. He had great ideas and provided us with business to go to pick out fixtures etc. where he also gets a discount. His estimate was fair and detailed and easy to understand. He also was straightforward regarding lead time for work. The actual remodel has not begun and I will provide another review when work is finished. So far, so good, though!

Jonathan was awesome. Made a drywall repair and hung a floating shelf. Professional and perfect. So glad we called Handman Connection.

Thank you to Quentin and Kenny for help fixing our hutch drawer when we tried and tried without luck. Very professional, responsive, and excellent work!

We had Brian come in and do our drywall work and he also added beautiful baseboards to finish our kitchen island. We also had him install our water heater. Brian is a top-notch professional. We would highly recommend him.

Project Construction, LLC has been an amazing company to work with all around! We look forward to working more with them in the future. We highly recommend this company!

The owner (Randy) was professional and I would recommend him for all home repair needs and remodeling work.

I highly recommend Qualtire. They do great work! We use them for all our plumbing needs and they remodeled our kitchen, master bath and guest bath. Beautiful work!

Christina Staabs presentation of countertops was excellent as well as professional. I am excited to see the finished product.

I will start off by stating that Ernesto is a very nice person and pleasant to work with. I hired him to handle the design for my restaurant and the complete project was a mess and huge waste of money.

Here is some things that went wrong:

He ordered a new lighting for my place but overlooked the fact that my restauarnt uses 220volt and the lighting he purchased was 120volt. I had to incur the additional cost to have the contractors reduce the voltage and rewire etc.

The color of the paint he selected for the walls was horrendous. I had my concerns when he presented it to me but he assured me he is an expert and that it will look great. As soon as it was done, I had customers tell me that they disliked it. We have since repainted the entire place ourselves.

My walls used to have tile that went up about 4ft to protect the walls from chairs rubbing against it. He removed that tile and simply painted the walls. Within 3 months the walls were completely damaged and scuffed up that they had to be repainted.

The out door furniture he selected (Chairs) were made of some sort of plastic mesh that basically melted from the heat and broke so all of those had to be replaced within a yr.

The TV mounts he selected did not work out at all and had to be replaced at my cost.

The bench seating he selected (Cloth) was basically black from people resting their hands on it while in line so now I have to replace the booth seating or reupholster it. I would think he would have selected something a bit more durable.

The lighting he selected did not accomplish the goal of brightening up the place and looks tacky. Many of our customers have stated they dislike it and we are now planning on changing it all out to track lighting.

The large round table he had built for us has completed been damaged from normal use due to poor design. Much of it has to be repaired.

We had high hopes when we hired him but were extremely dissappointed with the results. Not only did it look bad, but all the material and design was not designed for commercial use. Just 2 yrs later, we are having to completely replace and redesign virtually EVERYTHING we paid him to do.

In my opinion, Ernesto is better suited for residential design and not commercial. He made no effort to correct the issues. Once he was paid, I never heard from him again. Also, you'll notice he never used our restaurant in his portfolio. I guess even he recognizes that it was poorly done and not worth displaying on his site.

In hindsight, I wish we never would have hired him and that we would have done all the things he did ourselves. We would have saved over 30K dollars and ended up with a much better result.

I signed with them and had to cancel which was within the 3 day cancellation window as allowed, but they never returned my 50% ($2,400) deposit. I’m an older woman living on a single income and they took $2400 from me for absolutely nothing. I honestly don’t know how they sleep at night doing business like that. They gave me the run around for months instead. It’s like Tammy Robinson likes to play with people. Beware.