Best Drain Line in Phoenix AZ

Thank you for your reply.
In my review, I acknowledged the company and who you were trained by, not who you are in a relationship with...But yes, keep it professional. Your frustration from the truth of my review, is understandable, considering the facts. If I didn't know your company and read your response to my comment, I already wouldn't trust you or your judgment. Character is everything Jake. Good luck.

Jake was trained for 3 months by the best at Cave Creek Septic. I guess everyone needs to start and learn somewhere.

I actually called a local plumber whom I I’ve used for 7 years, and was transferred to Anthony’s because he was attending to his father who was ill. Okay I thought seems a decent thing to support a local company in his absence. The kitchen faucet handle broke so I purchased a new one that was ready to fit. I was told it would be a $49 call out charge no matter what.

I was out initially and my wife called to say she had to sign and agree to a $350 charge before the job could begin. I got home and the job was 70% done. I asked the tech why for a simple mixer faucet was it so much? He then presented me with a bill for $442. I was livid.

Based on the fact the tech started at 9:05am and almost finished at 9:25am, that works out to $1326 an HOUR. I spoke to his supervisor, who couldn’t grasp the hourly rate I mentioned , and instructed me they charge a flat fee no matter how long it takes? We had a heated discussion but he basically said ok, I’ll tell the tech to remove what he’s done and charge just the $49. And told me other plumbing companies would charge the same. I asked him if he knew what a cartel was. Wasn’t worth the time.

So you’d rather waste the techs time and ours to prove your justification for this absurd price for a simple 20min job. It was too late so he finished and I asked for any discount, or was that forbidden. We got 10%. On the bill was $395. So that wasn’t right either.

To be fair the tech was polite and did a good job, albeit feeling awkward now with an irate customer. Also note they insisted on installing new “ supply lines” which replaced new supply lines installed only a year before and in excellent condition. I was told it’s company practice. I’m sure it is. The tech left.

I had to call back to have the faucet centered up, as it wasn’t done the right way. No charge for that 3min service.

I don’t like giving bad reviews and I’m sure the skills and plumbing is good quality, but your pricing sucks. It’s a horrible business practice gouging customers just before you start the job, to pressure them. I won’t be using this plumbing service again. The extra star is for your tech, whom I felt embarrassed for having to deal with this.

(Translated by Google) I was satisfied with the work they did. Thank you for the good work!

(Original)
Quede satisfecho con el trabajo que isieron.. Gracias por el buen trabajo!

Ed is the man. I called him to explain my issue and he identified it over the phone. He was able to come the next day and resolve my issues. He located my tank, dug it up, cleaned the filter, pumped it out and had me back in working order by the end of the day. His pricing was reasonable, and he's just a great guy that you feel good about hiring. I will have Ed come out to clean my filter each year, and pump my system before large family gatherings.

Ernie and David replaced old cast iron pipes with new pipes. It was quite the job digging beneath my house. They were both courteous and professional. Ernie told me he was my “hero” and it turned out he was! The pipes are replaced and Hero Home is a company that will now be my go to for future plumbing needs. Ernie and David are keepers with good work ethics. Thank you for a job well done!

When I discovered that my water heater had been leaking, I called Reddi Services right away. Ellie took my phone call and dispatched a technician to address the issue. Pepe, our technician, was quick to respond, arriving within an hour of my phone call. He was courteous, professional and knowledgeable about the issue. Pepe will be back tomorrow with a new water heater. Great service!

What a dream team, we called desperate for assistance and received same day service. They arrived right on time in the dark and got to heavy work with the latest skills and tools to fix a stubborn drain clog. We are grateful to have found them and will be calling them back for Septic service as they will be offering that soon. We now have a happy drain and a functional toilet again. Thank you so much - Complete Plumbing & Drain is HIGHLY recommended and we will be saving their number. A+++++++

We had our septic tank pumped this week. From the beginning phone call (quote and scheduling) to the end(pumping) the experience was professional, timely and overall excellent! We elected to have risers and caps installed as our tank lids were 3 feet deep. They’re pumping service fee is priced very well. Naturally, if you want them to install risers and/or they have to dig, there is additional cost to that. I’d highly recommend Septic Medic

I have worked with Valleywide Plumbing for the last 2 years. I have used them to fix issues with our plumbing in the bathrooms for our company. They have always responded in a timely manner & give me an eta on their arrival. They respond quickly usually out the same day depending on when the issue is reported but at least out the next day. I've worked with Patrick every time and he is always pleasant and very customer service focused. Good at evaluating what the problem is, offers solutions & recommendations to correct the problem. If parts need to be ordered, I receive a phone call immediately to give me an update.

Last year, we had a minor flood issue in the building from a tube that broke off the toilet over night. We called Valleywide Plumbing, Patrick came out immediately, fixed the problem with replacement tubing and took the initiative to locate & contact a water restoration company for me to start drying out the water damage.

I would definitely recommend Valleywide Plumbing & Patrick!

Had Cooper's come out to pump sceptic tank out on an older system, as a mater of routine maintenance. Chad was able to show up the same day I called and spent a lot of time explaining what the code is and how ours is designed, he worked very hard to open up the inspection cover and took the time to show us what to look for. Coopers Sewer & Drain will be the only ones I will call for any septic service. Very pleased with the work Chad did for us.

I rarely give a 5-star rating but Nu Flow has earned it. From the initial contact through the completion of the project, the entire team has been responsive, professional, and courteous. If you are faced with disintegrating cast iron pipe in your house you owe it to yourself to contact Nu Flow and have them educate you on their product/service so you can determine what is best for you.

We called them at 8:30 and they were here and done by 10:30. I called 2 other companies, which either didn't answer or were booked 2 weeks out and didn't call back to make an appointment as promised. The driver was professional, pleasant and helpful in showing me what the problem was and how we could fix it ourselves. I would definitely recommend this company.

Make sure when you call for pumping service that you ask what you get for the $225.00. I paid for a 1000 gallon pump out. The tech didn't agitate the solids to break them up and left a 1 foot layer on the bottom. When I asked why he wasn't removing the solids, he told me that they only pump the liquid and pumping the solids would cost up to $700.00. Are you kidding me? That makes no sense. You are here to pump the solids! Wally didn't tell me that on the phone. I will never use them again.

We've used Belsito Plumbing at our last two homes with very positive experiences.

On the most recent, the plumbers who actually did the job (John and Chad) were very polite and definitely knew what they were doing under somewhat difficult circumstances.

I called them to clean my septic, I was given a quote and price was agreed upon. When they came out two gentlemen started telling me all about how they had been there before to clean it for previous owners and then began to talk down about them and tell me things that had nothing to do With what they where doing. If I hadn’t been out there watching what it was they were doing I’m sure they would have broken the cover for the septic and so forth because one told the other to be careful since I was watching and they didn’t want me to see that they broke it because they were being reckless and didn’t want to bring the tractor down from the trailer. Them a few days later I get a call for my card info to process the payment gave it to them and then she tells me that the owner said my place was to far and wanted more money. I began to tell her that’s why She asked for my address and gave me a price now she’s talking me it’s another $150 because where I live. Lost my future business!

I was really impressed by the service I received with Rooter-Man. In the past the plumbers I've used weren't that friendly and seemed to try an overcharge for services I didn't need. That wasn't the case with Roy - he was extremely friendly and took the time to explain what was going on with our main sewer line. He was knowledgeable and gave us a really great deal. I had called other businesses and they had the best prices. Would definitely use again.