Best Air Duct Modification in Phoenix AZ

Usually I do not write reviews but I chose to write one for this company even though I did not use their service. I was in need for 5T heat pump replacement. I called numerous vendors in valley for best price. Out of all vendors I had one of the best quote from Frank. Frank was very professional and provided me with many options with different price bases. His quotes were very good. I just could not use them as our schedule had a little conflict and Franks was very flexible to make it work for me but I did not have much flexibility on my end. I would recommend this company based on Frank's honesty and professionalism.

Stephen Baker did an excellent job in repairing our A/C. He was friendly, helpful in answering questions, and did a wonderful job! I would highly recommend him.

Adrian and Kevin were great to work with. Our air conditioner went out at night and I sent Rising Sun an email around 5:00 am on a Sunday morning. Pam the office manager was able to send someone out the very same morning on a Sunday so we didn't have to suffer in the day, as the high was going to be 111 degrees that day! The owner Adrian is a trustworthy man and I found out later that his assessment of my units being so old and fragile to clean the inside coils was on point. The reason I know this is that I paid another contractor a thousand dollars for each unit to clean it more thoroughly than Rising Sun would and it ended up being a waste of money, one of the units started to cool better but one failed a month later. These old units were so fragile and old. My home warranty company refused to replace my 24 yr old units due to a compressor failure and I should have trusted Adrian the whole time and just replaced my units because he was right, my home warranty was useless and wasn't going to pay for a new AC. Adrian provided me with excellent service and and excellent pricing too. Pam the office manager is super nice and hardworking too, I would invite her and Adrian over for Thanksgiving lol. Pam is even doing the work for me of registering the 10 hr warranties from the manufacturer for us and will not only email me an electronic copy of this but also is going to put a physical copy in the mail for us. Nobody wants to pay for an AC, and Adrian the owner was so kind as to basically honor the price he quoted me a year ago with some included inflation. I cannot recommend Rising Sun Air enough. Nobody actually wants to pay for 2 AC units but I have never felt to comfortable or excited to hand over so much money so that I have the peace of mind knowing that my tenants in my rental can be comfortable in their homes. Thanks Rising Sun!

I bought a new unit from them two years ago after having a unit that had no problems for 18 years they just told me when they came out for maintenance. It was probably time to get a new one I did that I have had nothing but problems since the unit I currently have is two years old. Every time I go to turn it on for heat in the winter. It blows cold every time I do it in the summer. It blows hot now they’re saying the board is fried and I need another one which they’re going to order. I think I got a lemon and I want a new unit. They also always cancel my maintenance appts two or three times saying It is not priority as they have already got my 18,000 for the unit. Very poorly run business with no loyalty to existing customers

Preferred Air was honest! AC had a warranty - the other 2 companies I received estimates from never mentioned a warranty. They recommended full replacement. Preferred Air repaired and were reasonable. Highly recommend using them.

This young man is the Best Service Person that has ever come to my house from Patrick Riley. I have not been very happy with service from these folks. in the beginning they were good and then down hill. I have been told that there is a new owner. Well if there is and this Service man is an example of what is to come than this is where to go for your needs. I am going to see where this goes. Hopefully Uphill!Oh Yes no relation - None.

Tech Johnny S. for Larson AC did an awesome job. friendly and down to earth, professional, and knowledgeable! recommend 100%. When shopping for quotes the company was very helpful, spoke to Sierra and she set a tone for what to expect, great service! Larson is on point with their service. I dealt with a few companies already in my first year in my home. Looks like i will be using Larson from now on.

(Translated by Google) very bad service

(Original)
Muy mal servicio