Description
100% Customer Satisfaction, Guaranteed! George Brazil serves the air conditioning, heating and air quality needs of residents of Phoenix and the surrounding areas. Since 1955, our commitment to being the best has never wavered. That's why we offer Prompt 24-hour service, 7 days a week, Warranties, Rebates, and Financing, Professionally trained and certified A/C and Heating technicians.
SERVICES
A/C filter replacement, A/C system maintenance, A/C system repair, Cleaning, Ductless heating and A/C services, HVAC duct and vent cleaning, HVAC duct and vent installation, HVAC duct and vent repair, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system repair, Install AC, Install thermostat, Installation, Portable A/C services, Repair HVAC, Thermostat installation, Thermostat repair, Ac Duct Sealing, Ac Estimate, Ac Tune, Air Conditioning Check Up, Air Conditioning Installation, Air Conditioning Repair, Air Conditioning VIP Maintenance Plan, Air Ducts, Air Scrubber, All Cooling Services, Annual Maintenance, Blower Motor Replacement, Central Ac, Commercial Properties, Complete Air Conditioning, Compressor Replacement, Cooling Equipment, Cooling System, Diagnostic Charge, Duct Modifications, Duct System, Ductless AC Installation, Ducts Tested, Efficiency Systems, Emergency Service, Fan Motor Replacement, Fix Or Replace, Free Estimate, Furnace Options, Furnace Repair In Phoenix, Az, Gas Burner, Heat Pump Installation, Heat Pump Systems, Heat pump repair, Heating And Cooling, Heating And Cooling Equipment, High-Efficiency Furnace, Home Comfort, Home Maintenance, Hvac System Check‑Up, Install Estimate, Leaky Ducts, Maintenance Agreement, Maintenance Check, Mini-Split Installations, Most Furnaces, Need Repairs, New Ac System, New Air Conditioner, New Furnace, New Hvac Unit, New System Estimates, New System Installations, Pressure Test, Pressure Testing, Priority Service, Program Maintenance, Remote Monitoring, Safety Inspections, Split Ac Systems, Tune Up, Vip Maintenance, Furnace installation, Furnace repair, Heat pump installation, Heating VIP maintenance, Heating check up,
Reviews
Nancy Allaire
8 months ago
My unit went down yesterday and Danny Van Eckhoutte came out and made sure we were cool through the night. Because it was to late in the day to start the repair which was a four hour job. He came out today 2 hours early and completed the job. Must say he was very professional and his work was beyond my expectations. He even pulled a weed out of the yard while getting ready to leave. Thank you Danny for the extra time you spend and work! Much appreciated!
Just before the Christmas holiday, our 12 year old York started having a burning electrical smell coming through the vents. Thankfully I purchased a VIP service plan 2 years ago for peace of mind. To err on the side of caution it was decided to replace the 12 year old 4 ton York with a new 5 ton York. Not the expense one wants at the end of the year but thankfully it wasn’t summer. Charlie has been my service tech and I’m glad we decided up upgrade. Took about 2 days to get the new unit ordered, delivered and installed. Very satisfied with this experience.
I recently purchased some property in Tonopah Arizona. After experiencing some issues with my plumbing and electrical, I gave George Brazil plumbing and electrical a call, and they were out the next day. They sent Gabriel out, He takes the time to explain what he’s doing and offers up now Suggestions for making them work better and more efficient I recently had some ring cameras installed from my previous property and Gabriel walked me through the process. Had it done in about a day and a half I’m very happy that I called George Brazil, they’re a little pricey but they’re worth it. It’s true you get what you pay for. I’ve tried cutting corners with other contractors before and it’s not worth it. That’s why I’m sticking with George Brazil. Thanks Gabriel you and your staff do a great service. They are friendly, professional, honest, pet friendly.
We had George Brazil install our original unit one year ago, they did a fantastic job! We just had a scheduled maintenance performed by Tyler today. On top of doing the entire requirements he unblocked our drainage pipe and was an overall wonderful guy to have in our home and help us with this critical part of our ability survive the summers here. He explained the entire process incredibly well and answered any and all questions that we had. I would highly recommend Tyler as well as George Brazil for any AC work that needs to be done!
Vivienne Davidson
6 months ago
Their customer service was excellent; they notified me of developments and let me know when I needed to take action. The techs were outstanding! Crawling around in the little space underneath the home cannot have been fun for the technicians, but your team did a superb job. They never complained and always maintained a nice demeanor. They did a fantastic job of removing all the trash and fixing the damaged heating ducts. Now that the house's warmth is better distributed throughout, it has much improved. They come highly recommended from me.
I have been a George Brazil customer for many years. Today’s scheduled heating system routine maintenance work was performed by a service technician, Andrew Hepfinger, who has never been to our home before. Although I am usually very satisfied with all the technicians from George Brazil, I feel compelled to acknowledge Andrew’s work today.Given our location in North North Scottsdale, I have become accustomed to service people (from any industry) getting to us late in their promised arrival window. Andrew arriving early/on-time was a pleasant surprise. He was polite and knowledgeable. The narrated videos he sent to my mobile device each step of the way as he inspected, cleaned, repaired,…each of our three systems were informative and educational.My wife (and our puppy) would be happy to have Andrew return to our home for future service calls.
Andrew was great and thorough. Cleaning and checking the components, sealing any leaks, checking the vents, having us replace the air filters. I am impressed with the amount of time and being able to repair the faults that were found. He even sent us videos of everything he was doing and explaining everything and the condition of everything so we can see for ourselves any work needed or performed. I wish the other technicians we had had given us videos of what they were doing. Again he was the most thorough technician I’ve ever had the pleasure of having done work.
Ian was very pleasant, professional and thorough. He came to do a 6-month check on our heat pump (fairly new) and found a problem that was caused by a roof repair. He took the time to help arrange a repair to the unit and we appreciate his good service.
Denise Casper
7 months ago
My air conditioner went out on a Sunday and I called George Brazil. They had Jeremy come out within an hour. He was very professional, courteous and personable. He showed me the burnt capacitor and he had the part on his truck. The part was still under warranty and I paid for labor and trip charge. I was very happy with the service!!!
After today I would NOT recommend George Brazil to anyone. I've been in the HVAC and construction industry since 1984 and NEVER treated customers with such disregard as I've received today.Yea they are jolly on the spot to replace a unit or sell you something new but warranty and aftercare is severely lacking.. I paid them almost $20k not long ago and even purchased the extra warranty that wasn't cheap. Since then my unit has gone out twice, once in the summer now again when its freezing outside. They have even had to add freon to my system because of a small leak they can't seem to fix, that's still leaking.It became obvious very early this morning that they take on too much work and can't take care of the customers they have. After talking to three different people and the customer resolution person I realized I would get further taking to a wall. Never again will they get a dime from me.Response to the owner:I did call to resolve the issue, it got me nowhere. All I got was there is nothing we can do My wife, child and I will just be cold tonight... don't you worry about it because you've already told me there's nothing you can do.
Phil Sampaio
6 months ago
We choose George Brazil to install our air conditioning unit because of their excellent reputation. Their technician, Matt B, proves our inclination was right. Matt provided excellent diagnosis skills and exceptional service. He is the best example of how great employees make a company great.
Very happy with my winter maintenance service and especially the tech they sent out, Ian. Ian’s customer service was fantastic. During the maintenance he was doing on the roof. He would send me videos of everything he was doing and testing and cleaning and how they stood up to specs. I really like this video presentation service that George Brazil is doing now.
Kara Schaefer
6 months ago
I used George Brazil today to repair my a/c. Andrew H and Joe R called me to let me know they were coming, came on time, communicated clearly via phone and text. They sent me pictures and texts of what they were doing while they were on the roof. They went above and beyond and repaired another part that technically wasn’t even covered. I am always happy with the professionalism and good work of George Brazil techs.
Grant Holzhauer
3 weeks ago
We just had Caleb out to do our regular AC maintenance. He went above and beyond to check everything very thoroughly, let us know what needed done very clearly and without pressure. It’s a rare thing to feel like not only is the home being cared for but so is the family living in it, and Caleb did just that. Excellent service!
Don't under any circumstances use this company they will lie to you. I decided to give them another chance. Nothing has change. I used them for the yearly check up.The tech tried to scam me. Another company came out and said the tech was wrong. THEY MUST WORK ON COMMISSION. Once I told him that I would call someone else, he gathered up his stuff tried to make small talk and left. Oh yeah they really push there useless maintenance plan which makes NO SENSE. What they charge for the check up is not worth it. The first time they tried to scam me into buying a 12k unit. There are more trustworthy companies than this one.
Julie Bradford
a month ago
We had a wonderful first experience with George Brazil. Caleb was warm, an excellent communicator, very thorough, even giving us videos of exactly what he found with our HVAC system. He gave us great explanations of what he was doing. We are very pleased with our service experience.
Arie Zakaryan
5 months ago
Jacob C. did a great job helping conduct my scheduled maintenance. He explained things thoroughly and sent videos of what he was doing each step of the way so I felt involved and more knowledgeable. This allowed me to ask more informed questions at the end.
Taber came out to handle my heating service maintenance! He had such amazing customer service and was able to breakdown what was going on with my system. He was extremely transparent and kind with his approach to all my questions. If you get service with George Brazil I hope they send you Taber!!!!!! Thank you again!!!!
Andrew H was very professional, sitting us videos of the problem and what he did to fix our air conditioner. He was friendly and considerate and explained everything to our satisfaction. He is a credit to the company by. He builds report easily and engenders confidence.
First of all, as of December 2022, George Brazil's BBB rating is A- instead of A+ that they claim and apparently had been before.We started having problems with heater during thanksgiving weekend 2022 and called George Brazil for diagnostic and repair. The appointment scheduling was smooth and the tech showed up on time the next day. He checked everything and quoted us almost $900 for the repair. He also tried to persuade us into buying their $250/yr membership and getting a new unit installed with them. We told him to go ahead and do the repairs and get us through the winter. We were planning the replacement but would like to consult more companies before making a final decision, and thus no annual membership was needed at the moment. He came back the next day and did the repair.Well it worked for about 15 minutes after he left, then stopped working again. We called the office a few days later and the lady politely scheduled another visit but declined our request for a different tech by saying okay bye-bye then hung up. The same tech came back and said a different part needed repair this time and would cost another $1200 to fix, and that we could always get a new unit with them and get the membership.Unfortunately at this point, I no longer trust the tech or George Brazil as a company. Whether it's a sales trick, incompetence, or lack of luck, the bottomline is 2 visits abd $900 later, heater is still not functional. Had he quoted us the $2100 repair cost during the first visit, our decision would've been very different.
Hot water heater went out and by the end of the day they had a new one installed and took the old one away. We had hot water in less than an hour once everything was done. The guy that did the work was informative and professional.
Vicky Sammons
2 months ago
I have used George for years and have never been disappointed. Today Jeremy checked the system, found and fixed a small issue. Discussed when I should consider getting a new system. No hard sell. Very friendly and professional.
Chuck came out after our service technician found a problem with our heat pump that was caused by a roof repair. He was able to repair the problem quickly and we appreciate how well he handled the issue.
Caleb was polite, professional, respectful of property and throughly explained the inspection and maintenance preformed on the system.He sent videos of what he was doing while conducting the inspection. He then explained if I had questions.He made recommendations of items in need of repair or preventative maintenance.There was no pressure to purchase additional items.Explained all paperwork.Definitely recommend George Brazil and especially Tech Caleb! Thanks for the treats!
I would like to thank Garret my technician who came out and represented this company with very high level customer service and troubleshooting abilities. Very honest diagnostics and backed it with pictures and videos so I can clearly see the problem for myself.This is the company you want servicing your home.
Caleb, the service tech was very professional. He communication was great as he kept me informed on what he was doing by taking photos and videos of what he was working on, texting them to me, and then providing an explanation. He was very knowledgeable and provided me with maintenance tips an options available.
Tristan came today to do the spring tuneup for my AC/heating system. He inspected, adjusted and cleaned the system. He was efficient and kept me updated throughout the whole service as to what he was finding and what he was doing. He was a pleasure to work with.
Prozonetraining Terry Jones
a week ago
I bought a new unit from them two years ago after having a unit that had no problems for 18 years they just told me when they came out for maintenance. It was probably time to get a new one I did that I have had nothing but problems since the unit I currently have is two years old. Every time I go to turn it on for heat in the winter. It blows cold every time I do it in the summer. It blows hot now they’re saying the board is fried and I need another one which they’re going to order. I think I got a lemon and I want a new unit. They also always cancel my maintenance appts two or three times saying It is not priority as they have already got my 18,000 for the unit. Very poorly run business with no loyalty to existing customers
Richard Rodriguez
a month ago
We have been using George Brazil for awhile and have never had a tech out who I didn't care for. Today Brian came out and he raised the bar. He was informative he made sure we understood the results of is inspection and the maintenance performed. Made recommendations regarding extending our maintenance agreement and explained the options. Brian is now our GB Tech for know on.
Christine Sette
6 months ago
On Saturday, 10/1/22, I had my unit serviced by Andrew Hepfinger from George Brazil. He presented himself as extremely knowledgeable and professional. He was very thorough, explained everything to me, and even sent me videos of his work. I was extremely happy with the job that he did and will request him next time.
The service technician was good, I showed him every electricaloutlet and service box. He replaced several 0utlets and one mainfuse. In less than three hours, he charged $2000 for labor, and $700 for repairs.I called the company and asked for their labor rate, they would not disclose so appears that I got hosed for $500 per hour.They also replaced a carbon monoxide detector which went badin less than six months, I notified them to replace under warranty,no response!Would never recommend this company!
Today it was Bryan, but over the years each technician representing GB has been courteous, knowledgeable, clean, and professional. Thank you Bryan for continuing the tradition of excellence that represents George Brazil.
Caleb was professional and detailed in his explanation of what our system needed and what he did as part of the semi-annual maintenance contract. He presented options clearly and explained things so that we had a good understanding. Providing videos of the maintenance checks so that we could follow along.
Lesa Stephens
2 months ago
Rylie came out for a maintenance inspection. He said he wanted to give us the best service, and he sure did!!! He spent quite a bit of time and did a wonderful job!! He is certainly an asset to your company!!! My husband and I recommend him totaly.
We had Bryan W. here for preventative maintenance. We have had him here before. We love his honesty. He explains the little things very well for people like my husband and I. Bryan is a very cheerful guy and that makes the entire appointment enjoyable.
Abarna Krishnakumar
3 months ago
1 star for the administrative services. 5 stars for the technician who came out. Not going to average it out as the experience with the admin staff soured our experience overall.What a regretful move. I moved into a house in August and our A/C basically stopped working in September on a very hot day. We called this company after looking at reviews and had a technician come and see what’s happening. We called, they answered, they came and gave a temporary fix. Great! That’s when our experience went south.We paid full on the spot; part cash, part credit card. Tell me why the technician charged us full on the credit card and also took the cash? We essentially paid an extra $1000 for no reason. Took us a few weeks of back and forth with their company and the bank to get everything sorted out. Turns out, between the two, they returned all of our money back. Okay great. Now we can redo the payment process and pay them the amount that should have been paid in the first place, so we did. Smooth.I asked for a receipt with this updated info….in November. The response: “you’ll get the receipt in your email in a few minutes”. Lovely, thank you! But we got nothing. Called again a few days later asking for the receipt, this time to a different email, thinking..maybe the previous email address is having issues. I gave a gmail, that shouldn’t be a problem. I check all of my folders to make sure nothing gets lost in the virtual mail. Still nothing. Called again and again and again. I’ve even left voicemails at certain points. Same response: “you should receive the receipt in your email in a few minutes”.You’ve been paid in full, I don’t understand why it’s so difficult to send a receipt. Is it a terrible system you have or incompetent people you’ve hired? I’m extremely disappointed. Never again. I tried to be patient but it’s been MONTHS since I’ve asked for an updated receipt for services rendered and proof of payment.
Push Play Entertainment
2 years ago
Jorge R did such an excellent job installing my AC unit for my garage. It took all day but that's because he took his time, he thought about the look and made sure it looked good cosmetically. He trenched to hid the piping. Everything along the wall was neat and straight. The AC unit was put in an ideal location outside the garage, and the other part of the unit was hung nicely in an inconspicuous location while delivery cool air. The unit works great, way better than I could've imagined. I love the remote features. I was able to paint the piping and other fixtures the next day. I've attached some pics to see how it all turned out. Jorge was friendly and polite and I'm so glad he works for such a great company. I look nowhere else when it comes to my AC needs.
GREAT, I purchased a new HVAC system from them a few years ago. The system came with a 10 year waranty, they come out every year, take the system apart, clean and check everything, and put it all back together, great Arizona company.
He was very helpful and informative. He was very pleasant and friendly. We will call Caleb McBride for any future service needed.
Tony Leiterman
a month ago
In this day and age it's hard to find honest service techs but Bryon W with George Brazil is a honest technician. To know you can get good quality service with a good price and honest appraisal of the status of our unit is PRICELESS ! Overall We have used George Brazil since 2010 and would never use anyone else for our A/C needs.
Caleb was wonderful, attentive to detail, explained all the steps and send videos. Would definitely highly recommend Caleb. Thank you Caleb for a job well done.
David Schildkret
3 weeks ago
UPDATE: George Brazil worked diligently over the summer to correct the problems. While it took longer than I would have liked--some of the problems resulted from poor initial installation choices by the company and some were from the first attempted fix that didn't work--in the end, the problems were solved. The system has functioned properly all winter. We have yet to experience extreme heat since the final corrections, so it remains to be seen how the system will work in high summer, but I am optimistic.ORIGINAL REVIEW: Very frustrated with #GeorgeBrazil a/c service. We bought new a/c units in mid-June at a cost of over $26,000. One of the units was shipped with a defective part. That took a while to correct, and that unit has never functioned properly. The latest issue occurred on Friday, 9/16. It was finally fixed on Thursday, 9/22, so we were without a/c in the bedrooms for the better part of a week. I woke up at 6:30 this morning to hot air blowing on me.The biggest frustration right now? Despite their advertising (award-winning service! 24/7!), I can’t get anyone out here until 1-5 this afternoon. I can’t get anyone there to treat this as urgent. Some poor schnook there just got a piece of my mind, because I’ve been patient for 3 months, and I’m out of patience.
I bought a HVAC unit from GB 6 months ago and was promised priority complimentary VIP warrantee service for the first few years.I made my 6 month appointment well in advance. Regretfully they canceled my appointment and could only reschedule for a week later... then today......they delayed my appointment by 4 hours. So, from a scheduling perspective.... they have not provided the priority service I expected.Tristan, my service technician who came today was by far the best employee I've encountered with George Brazil. He was very professional and respectful and truly made me feel like I was a valued customer. He took time to speak with me to understand my perception on how the unit was working and answered the questions I had.Later, Tristin made sure I fully understood the step by step process he was taking to clean and service my unit and texted me videos reviewing the condition of my unit as he went along. It was clear that he took pride in his work. I honestly can't say enough good things about Tristin, it was a pleasure to work with him.
Michael Allison
a week ago
Caleb McBride was very professional. He explained his work every step of the way and included very helpful texted videos of the work he was doing. Thank you.
Andy did my 6-month service call on the HVAC. It was raining and he didn't cancel the appointment. He took care of minor issues like a loose screw rattling. Thank you Andy and peace be with, you.
Caleb did a great job!
He explained everything and showed us what was needed to keep our unit running.
This was our second air conditioner replacement with George Brazil, and I was once again impressed with Angel and his team's professionalism and respect for our property. They ran into an issue with one of the components not fitting in the available space in our attic, and they reacted quickly to get a component that would fit and completed their work efficiently without skippng a beat. They even had the old equipment picked up shortly after they had it removed from the house. Highly recommend George Brazil for any home maintenace service you may need.
Danny V. was the technician that I worked with on the job at my house. Hands down one of the best technicians you can find. Danny explained everything he was doing, play by play, and helped me better understand a system in my house that I had no idea how it worked. Danny has the knowledge and professionalism that’s nearly impossible to find these days. Scheduling the appointment was easy, and I was on their schedule the very next day. With George Brazil, you actually feel taken care of, and not just “taken for a ride” like with so many other companies. The timely response, and Danny’s professionalism made it an easy sell to sign up for a long-term service plan with George Brazil.
Vernom Anders
a month ago
Each visit we had from the technician was professional and competent. Very knowledgeable and helpful. Would highly recommend George Brazil for any heating or cooling services.
Kevin Johnson
a month ago
My tech, Andrew H was terrific. Very knowledgeable and highly professional. Also a great communicator.
Carson is very knowledgeable and thorough. It is refreshing to have someone explain it where I can understand. He is also very customer-oriented. Thank you Carson for a great job.
Robert Zieger
8 months ago
Just wanted to say Chuck my tech was great. This was a call back from same issue we had couple weeks ago. He listened to my explanation of what our unit was doing and used my info to form a troubleshooting plan. He also suggested some other issues that would help our unit run at its peak efficiency and will present them to his company. So far I have been very happy in my choice of this company for my new ac unit. Thank you again Chuck and George Brazil
Mary Valencia
a month ago
Always had a good experience with Louie from George Brazil. He's efficient, does excellent work, and is friendly. I've been using George Brazil for a few years now and have never encountered a problem at any level. I definitely recommend them. LATE UPDATE: 3/14/23. My guy Louie left 2 years ago and told me he was going into the business for himself since he couldn't stomach their price gouging. Before that, I had to have a $1000 repair done on my unit and it made me wonder how much I was overcharged ?. I understand there's overhead, but I can't afford to overpay anymore.
Nathan Carson
7 months ago
The level of service and professionalism with this company is worth every penny. Frankly, I didn’t shop around as I knew the quality I was getting upfront. I had a cleaning performed maintenance performed and installation of hard start kit. Tristan was fantastic and I requested all future visits to be done through him. Thanks for everything!
Technician Andrew was AWESOME! He was running late waiting for some parts and let me know when he was on his way. When he arrived, he thoroughly explained everything he was going to cover and provided, in consumer terms, exactly what he was doing. He was professional, knowledgeable, and very well mannered. I have requested that he now be our preferred technician. I am so thankful I chose George Brazil when our old AC unit needed to be replaced. WELL DONE ANDREW!!! Thanks again for the OUTSTANDING SERVICE!
The tech Andrew was by far the most thorough and honest GB tech we’ve had. He explained everything he saw with our aging York from the roof via text and video messages. Who does that? There was no push for unneeded sales/etc, and you can tell when someone is good at what they do and more importantly, has a heart to deliver the best customer experience. That’s what I got today. I’ll be honest, a few years back I would not have written a review like this for George Brazil, but clearly they have worked to obtain techs that know their business and are happy to do it. It’s 109° today and Andrew ran up and down the ladder like it was a balmy day in Spring with no complaints from him. Truly a 5 star experience.
Great service as always.. friendly.. courteous..kept me informed of everything they were doing and all that was completed with results; provided inspection report
kyle mccutcheon
7 months ago
I had an amazing experience with Chris today in Mesa. He made sure to notify me when he was on the way, came by at the beginning of my appointment block, and is one of the most genuinely kind people I've met. I appreciate that he was able to do it so quickly when my house is near 90° and my cats and I don't want to add on the expense of a hotel. Such a stressful life event was really made great by Chris and his company. Thank you so much.
Kimberli Harris
8 months ago
We've used George Brazil for over 15 years and purchased a A/C unit with them with a 12 year warranty. 11 years into the warranty the A/C started having issues and by the 5th service visit, we were told everything was great. It was until a 115 day hit and we didn't have AC. We called for service and were told because we had the warranty that there were only certain techs could service our AC and no one would come out until the following day between 11-3. The house got to 94 degrees. Service came by 11 the next morning and we were told that we needed a new compressor, but they got it working. 10 days later, we're still waiting to hear back on the new part to ensure that the AC continues to work.
Andrew was extremely thorough and caring. He clearly wanted to be sure that the work was done to my satisfaction. That was especially important, since I was not at home during the service. Andrew shared multiple videos of each step of his work. I appreciated his outstanding efforts to keep me apprised of the progress and status of the work and my HVAC system.My only issue is that that GB missed the projected service window by a couple of hours, and I received no contact from the office to let me know that they were running late. I had to call to ask for an update. I think GB should have been more proactive in this regard. For what it's worth, I have been using GB for years, and this is the first time I've had that issue with them. However, ultimately the work was completed and performed exceptionally well by Andrew.
Josh Vasquez
9 months ago
If you are hesitant to hire A.C repair people, you can trust Carson Bigelow. It was late at night when we realized our A.C was not getting cold. After many calls to other companies George Brazil set us up with Carson. He came right within hours when others were at home asleep,he was quickly fixing our A.C so we could get some sleep. He even used a low red filter on his flashlight as to not disturb the neighbors. He was friendly and professional. My dog even warmed up to him quickly. We couldn't have been more pleased. If you call, see if he is available to be your technician, you will have a repair technician for life, I know we do!
We called a few places to get someone to our house quickly and only George Brazil was able to come that same night. We got a window for the technician’s arrival and he came right on time. He was able to address our immediate issue and came back the next day to walk us through all of the paperwork to purchase a new system, which is scheduled to be installed just a few days later. Our technician was Jeremy Baxter and he was very helpful and friendly. So thankful that George Brazil is 24 hours and actually had technicians available and not just an answering service like the other companies we called!
Micaela Becerra Felix
8 months ago
I am impressed on how caring this company is in regards to their clients. I had called several companies before reaching out to George Brazil and not a single one offered me troubleshooting to try and get me to restore the AC in my home. They asked to call back in an hour if the problem persisted and I did. They had a tech in my home withing 24hrs. They were very honest and showed me what the problem was. I highly recommend their services and I will be reaching out to them when the time comes to replace my units!Micaela
Cathy Ashmead
9 months ago
Tristan came out to do my bi-annual check up. He was wonderful. Professional, thorough and delivered amazing customer service. I renewed our VIP Maintenance because of him! The techs make this company great! Everyone I’ve had come out so far has been fantastic.
I can’t say enough about this company! From the start the person on the phone was super friendly and went out of his way to give us the best deal he could on installing two new ac units. Mike Silver we can’t thank you enough for your prompt service. The installers were amazing super friendly and respectful. We will never use another AC company after this!
Tess DeBlander
5 months ago
Andrew was in time, professional and explained and sent short Videos showing the maintenance of our AC units. Great communication! Very Professional. Andrew is great!!! 5 Stars
Highly recommend!!! Garrett was incredible with explaining everything to me about my AC unit and really took the time to make sure I was making the best decision - after this experience, customer for life without a doubt!!
We had our AC start blowing warm air at about 2 in the afternoon. Mind you the temps outside were below 100 but with the humidity and my working from home, it was not an ideal situation. Spoke with Jazmine who hooked me up with Marco Gutierrez (I hope I got his last name right).GREAT person to deal with, very professional, and was willing to educate while checking the system and doing the repairs. Offered great advice for ongoing maintenance. This is why I had Geo.Brazil install and keep my system going strong for over 10 years.
Andrew Hepfinger is my service person and he's simply the best I've ever worked with. Andrew took his time and found a part that needed to be replaced that would quickly shut my system down. He went the extra mile and found some debris in my ducting that was making noise when the air is blowing. I thought it was a much bigger problem. He looked at my insulation to make sure it is adequate and realized it's not laid properly. Andrew is a true blue professional and is passionate about his work and really enjoys working for George Brazil based on their fair programs, integrity and the owners passion and positive attitude. Completely transparent review of my 14 year old A/C unit showing me through pics and videos along the way that the unit will be good for a few more years but is sending a sales engineer over to analyze my electrical use which is out of control for such a small home. Based on payback, I might switch the old unit out but I'm sure the sales engineer will give me all the information I need to make the right decision at the right time. I'm extremely satisfied with Andrew and George Brazil.Thank you!
They were great with the service call. Together we figured out the issue my AC was having. Happy to sign a service contract for twice a year check ups but after 2 years no one ever had time to show up. I asked for a refund and was told it would take 6-8 weeks to process. 6 weeks later and still no refund.
sean hensley
7 months ago
I scheduled a warranty service 4 months ago and they called the day they were supposed to come to tell me that they need to reschedule me 2.5 more months out due to high call volume that day. What a joke. Take your business elsewhere.To owner: Come out on the day(today) that I scheduled with you 4 months ago as we agreed. I would take less than 2.5 months as well. Considering we paid 2k for a service contract and I have not been able to get anyone out here for 2 years now. Call me. You have my number.
Jim Sterling
5 months ago
Tristen serviced our unit today and did an excellent job! He was very thorough and explained everything. We definitely want to use him in the future.
Cassie Mcgrady
5 months ago
I worked for this company for many years & even though I have moved on I still highly recommend them. They stand by their work!
Chuck is highly requested for a reason. Great service!
False advertising. Clearly states on website $59 special to video sewer line. Asked first person I spoke with she confirmed the price. Second person said that only covers them coming to house and they don’t know how much it will cost just to tell us what is wrong with sewer line. On further review of their website it says they do a free sewer inspection. Beware! Zero stars!
Joseph Hammer
7 months ago
Our Service Tech was Andrew. You could not ask for a better pro!
He was detailed , clean and highly experienced.
Ask for him.....he is outstanding.
The Hammers
Claude Marsh
4 months ago
Carlos and Maurice both were very outstanding. I would hire both of them. No down time got the job done and left it very tidy
I really enjoyed dealing with the employees of George Brazil's AC and heating they were very friendly and knowledgeable great people to deal with .
Calvin W. & Ruben A. did a phenomenal job. The repaired one duct and installed two more. They also installed insulation for us as well. They worked extremely hard, were professional & very courteous. I appreciated how well they protected our home from dust and debris. They also did a great job job cleaning up.We have had George Brazil out several times this year for several different products at our home. We are always very pleased with the results & how professional our service technicians and specialists have been.
My technician's name was Q. He did a fabulous job, including video taping every thing he checked to show me there condition. I was very impressed with his professionalism and friendly manner. Recommendations were made, prices quoted, but no pressure, unlike other big companies.The main problem with this company is their turnover. However for my last two visits I've been very impressed.
Dale Johnsen
2 months ago
Warranty check up, Jacob did a Outstanding job. On time, very through and explained and answered on questions.
Krista Fabrick
a year ago
Marco and Brayan were awesome! They called ahead to let me know when to expect them and were friendly and professional from that point forward. They quickly diagnosed the problem. Since the unit was 33 years old, it was time to look at a new one. They did a thorough job of figuring out which system would work best for us and didn't miss a single detail in getting the information needed to install the new system. I look forward to my more efficient and much quieter system being installed soon.!
I am very pleased with the work performance of Casey and Manny. They were professional yet personable, explained their cleaning process, and were gracious in answering the questions I had. I had covered some furnishings and carpet areas but they laid down extra plastic to insure thorough coverage. They did a good job vacuuming & cleaning up after project completion. I appreciated the time they took to discuss with me the work they had done and they took before and after pictures of the ducts and the plastering they did around the room vents to preclude future leakages. The vents looked brand new after they replaced them. Hard-working staff. Thanks, Casey and Manny.
Carmen McDonald
9 months ago
My A/C unit needed repair. The tech that came to service my unit was Jordan. He was awesome-very detailed, thorough & professional. He was very nice & had a pleasant personality. George Brazil is very lucky to have such an amazing team member…keep up the good work Jordan!!?
Roxanne Orbegoso
8 months ago
I purchased a new 2 stage York HVAC unit on 7/18/22. It stopped working within 24 hours of installation. No techs offered for 8-10 days when contacting George Brazil. After 4 weeks of no repair and assumption of missing part responsible for the ill functioning unit, I was informed the thermostat program was the culprit. I was offered movie tickets for the inconvenience. Also an immediate check for $250 was promised by the customer retention department, which never arrived. The $17K cooling unit still does not work, They retracted the $250 offer and replied with, Well it has cooled some of the time, right? Horrific experience! The product, the lack of technician support, and the insulting retention department concessions are NOT worth the effort. This is criminal. I am surprised they are still in business.
Tristan packer our technician went above and beyond to repair our issue very customer oriented.nice to see a young man with his values George your lucky to have him work for you jd
If you click on each reviewer names it's funny how many only has one or two reviews. 100% fake reviews for days. George Brazil is a rip off.
Scheduled service for 6/26 at 7, they called at 7:01 to cancel stating their tech doesn't have a ladder. Rescheduled me for 6/27 and that tech also stated he probably didn't have the correct ladder but came out anyway. I showed him how everyone gets on the roof, there are 2 spots to place ladders, one at ground level and another on the top of the first floor. He refused and said it was an OSHA violation, it's not, just a lazy technician.I went with another company who showed up within 2 hours and is replacing my system this week. They also didn't have a problem getting on the roof ?
One of my AC units stopped blowing cold air. The AC units I purchased from George Brazil (their premium AC units) were installed back on 07/2021 are practically brand new yet the largest of the two stopped working. For this to happen in such a short amount of time, I was upset. This being a hot spring day in Arizona, I called George Brazil twice and filled out online form to get immediate assistance. The first call was before they opened, and I was treated less than respectful and with no urgency. The second time I called, when they were open, I had a great experience and had someone out there in less than 6 hours.An individual came, and his name was Matt. He provided exceptional service, got me up and running temporarily till he could order a part. He came back with help on the following Tuesday to fix the issue. In addition to working in the heat, he helped me understand what the issue was and had happened and I was thankful for that.Matt was extremely knowledgeable, courteous, and friendly. This was needed especially with the situation at hand with the AC unit being practically new. Matt displayed great confidence in the resolution to the issue. He explained what the issue was, what could have caused it and how to fix it.If I could, I would like to request him for each call I make to George Brazil. These are the type of people that make George Brazil great and this is the type of service I would share with my family and friends that need new equipment or repairs. There was another individual with him, I did forget his name, that assisted him. He too was extremely helpful and displayed a lot of knowledge to the issue at hand. He also was courteous and friendly. Both he and Matt provided a great service that I am thankful for and worked really hard at repairing the unit.I would like to recognize them both for a job well done and I hope they both get the recognition they deserve!
Michelle Logan
7 months ago
I woke up this morning and my AC wasn’t working. I replaced the batteries in the thermostat and still not working. I called for service and I was hoping to have same day service in this Arizona heat. Brazil rep was able to find me the best tech name Danny he called me and provided ETA upon arrival he walked in ready to work and solve my problems with the AC, took time to educate me on the filter changes and research any reason that could have the AC not working properly and he found the issue with the water clogged up in the AC in the attic which has a switch that will shut off the outside unit and Danny went outside to check that unit and came back with a wonderful surprise, a baby kitten approximately age 5-12 weeks old sleeping alone between my AC unit and storage unit. The kitten will be cared for by me and I have already named her Danny (she’s a girl cat) that’s her name. It was love at first sight ? needlessly to say, the kitten is very healthy and cleaned. Danny and I figured she must have been cared for by the mom cat and well fed. Danny the cat has a new loving family. ?
Phillip Dale
10 months ago
Since May of 2022 we experienced a problem with our A/C unit. We had a situation that was pretty unbelievable as far as repair. We made multiple calls for service on our A/C unit. It took servera calls to get the system working again like it was designed for. I know there are more technicians that assisted with this difficult task. These are at least 3 that I will mention that did a great job getting our system operation again among the Intense heat. Josh, Shaq, & Brandon. These techs worked tirelessly getting our syste m operating like it was designed to operate. I would like to thank all the Technicians at George Brazil for the tireless hours spent getting our system running again.
Gabriel redid the wiring for our new oven and also replaced some 50 year old wiring that needed updating. He was prompt, courteous, and professional. We were very happy with the service.
I would never recommend this company or be calling them again. We felt pressured by the technician that came out to our house and not even sure if what he said was wrong with the unit was wrong.Said that our AC motor was overheating and couldn't guarantee that the motor would make it through the night. Said to repair would be $1300 for a part that I purchased for $200 at Grainger.We felt pressured by the technician that came out to our house to have the services done.These companies get you where they want you. Hot and worried about your unit so they charge ridiculous amounts of money. I found a wonderful man who owns his own AC business and will NEVER call another large company again.
Today was the hottest day so far this summer with a weather warning for “excessive heat”…around 8:30pm our AC just stopped blowing cold air. Called George Brazil 24 hour service and they had a very nice young man name Carson Bigelow out within an hour. He was so nice and explained what was wrong and literally had the AC working within 10 minutes of being here. So happy with the speedy and amazing service. I highly recommend this company!
Shelley Myers
10 months ago
I'm in sticker shock. I bought their Ultimate Home Care package on a new York Gas Pack and now I have Buyers Remorse. The price of my Unit plus the Service and Warranty is $6000 more than just installing the Unit!! How can their Service Plan be worth that much money over 10 years? How did I let myself get talked into that kind of money? The last AC I bought before this unit, I paid $1000 for a 10 year Warranty!At least they did do a great job installing the new York unit.
Brian Conneely
a year ago
Well my time came up to replace my 26 year old machine. Caleb was great helping me through the thought process of which machine and plan was best for ME. He helped me make all the right decisions and was very knowledgeable. The installers were on time and got it done in the time frame that was projected. From A to Z they all did a great job. The office staff took excellent care of me and treated me very fairly by putting me up in a hotel and crediting some prior work that was done. They really took good care of me. I am very glad I went with them.
Kathy Stromberg
6 months ago
Andrew was Awesome, so meticulous,explained everything he was doing in detail along with videos. Great personality and very knowledgeable. Liked him very much.
Jacque fuerte
2 weeks ago
The tech was friendly and knowledgeable about the unit as well as the thermostat workings. Good clarifications in the end.
Dione Clichee
8 months ago
Andrew was very thorough and kept in touch throughout entire visit by texting what was going on while on the roof. Explained everything clearly and understandable. We appreciate his great customer service and even brought our trash can in from the curb!! Thank you Andrew!!
pierre lachance
2 months ago
Andy and Lou replace the compressor in my system. Both were amiable, friendly and professional
Matt was congenial and knowledgeable. He explained what he felt our issue is and how to solve it. He gave us options and will set up a time to bring a technician who can resolve the issue with him. An estimate will be given to us before any work is done. There was no pressure. George Brazil has looked after our HVAC system for the last 15 years and we have been satisfied. Matt continued the quality service that we have received previously.
James Canavan
9 months ago
Consumer be ware! Totally incompetent or price gouging(someone out of town), pick your choice seriously! There only recommendation was I had to replace both units for more than $20,000! Have to give at least 1 star to post or I would give no stars. I was out of town and after my neighbor informed me of the situation, I called them. Michelle(tech) came to my house on Saturday(6/30/22) to assess simultaneous failure of both A/C units. I was more than happy to pay weekend costs but critically needed one unit running or I would need to fly back from out of town and buy a portable A/C unit as there were animals in house that can't tolerate 93 degrees. After assessing the units they told me they couldn't get either working period and both needed to be replaced after spending 3 hours at house, I told her I would pay $1000 for diagnostic work if she thought she could get it running. Tech said they needed to be replaced as she could not get either working, understanding that this would force me to fly back that night.. Told them I had a second company coming out Sunday to try and fix as I needed one running. So I flew back home and purchased a portable A/C unit. Next morning the other company came out and I watched as they simply plugged back in the one A/C unit(which Michelle left unplugged) which started working perfectly has been for a week and told me I simply need a fan motor on the other unit. Never heard again from George Brazil including never even billing me as I believe they felt like they were caught trying to push new A/C unit. Unbelieveable. Highly recommend not using or get a 2nd opinion.
Jared Stasch
9 months ago
They came out quick and got the job done. No BS so I applaud that and the tech was knowledgeable. . The only reason for 3 stars is the price. I found the part they used being sold for less than $100. The tech took 15 minutes and it cost me $541.
Had a great experience thanks to AC Tech Cory Simmers. The maintenance necessary for my biannual ac service called for above and beyond care, Cory did a great job providing that even though he had to be on the roof for over an hour in 110 degree heat.
Very pleased with the inspection!Quinton was personable and professional! He was thoroughly able answer questions, no matter the issue, in a concise and informative manner!I'll be contacting the office soon to purchase a new policy for scheduled maintenance.I have referred George Brazil to family and friends who have been totally pleased.Thank you for sharing your quality technicians with an appreciative disabled senior!Your Techs are the best!
I have a service contract which is supposed to give priority service. One of my AC units went kaput and I called two days ago, was told service would call me back to schedule a time. 2 days later no call. Have had prior issues as well. Their electrical and water heater service is awesome, but do NOT use their HAVAC. They sold off the division and another company is doing the work.
Bryan was great.He Explained everything that was going on with my ac unit in terms I could understand
kathryn bernardini
2 years ago
We have used GB in the past. We have had several issues with our AC that was brand new when we built our home in 2012. The service Technician Roy, that came out in early July told us it would be another 1200 dollars to fix a capacitor. He then proceeded to tell us we need a new unit. The unit would be $14,200. I thought this seemed very high. He also wanted to sell us a $2,000 extended warranty. I thought for that much money the warranty should come with it. He coincided and gave us an extended warranty of sorts. I wrote out a check for $14,200 for the job to be completed on 7.14.2020. The AC crew came as promised on 7.14.2020. They started taking the old unit apart. Before we knew it a technician that shouldn't have been in the attic, stepped on one of our surround sound speakers and it came crashing through the ceiling and almost hit our 6 month old puppy. See pictures attached. When my husband called Roy, he was not very nice and proceeded to use racial slurs against my husband. The incident was reported to GB and we were told that he would be terminated and this was not tolerated, unknown if this really happened. It took them two weeks to repair the hole in our ceiling ( which the guy did a great job) and another week and a half to fix the speaker ( did a great job again, same guy). The be fair for all the chaos they caused the did give us a 2K credit. Fast forward to one month later, 8.14.2020. The AC unit went out at 2pm on a 115 degree day. A tech was sent out and arrived, surprisingly earlier than promised. He was at our home for a total of 20 minutes , blamed the installers for not tightening up a conductor. The AC started to work and all was good. Well for 13 hours, The next day on 8.15.2020, we noticed the house getting warm again ( 115 degree day again) called back to GB, another technician came out and said the guy last night should have replaced the capacitor along with the conductor. He replaced the capacitor and off he went . The AC unit was working again, for 19 hours this time. On Sunday 8.16.2020 ( today) it is currently 113 degrees, we noticed at the same time of day, again, the house was getting very warm. Called GB again and they tried to put us off until tomorrow. The scheduler , finally came back and said a tech will be here between 5-9pm today. I asked to speak with a manager and was told no managers work the weekend. WHAT? There should always be a manager on call for these services.I KNOW l have been taken advantage of and not treated with respect , to have an expensive, overpriced unit not working after a month is ridiculous. GB is having technicians come out and put bandaids on it and not fixing the issue. If it is not fixed properly today and I do not hear back from a manager by 8am tomorrow, 8.17.20, I am hiring an attorney and will sue for a full refund plus aggravation and will have an AC properly installed by another valley provider.
Duane Thoms
10 months ago
We had Andrew G come to our residence for our summer maintenance . We can not say enough good things about Andrew. He was on time, very personable, professional and took plenty of time answering our questions. We have never had such a thorough maintenance call from Geo. Brazil before.
James Wennmacher
3 weeks ago
They have always done a great job and treated me well. They're great at answering the questions I have.
Carol Inman
11 months ago
Technician was thorough, personable, and very knowledgeable. Went to work and resolved our issue quickly. He spent time helping us understand what we needed to know about the equipment. We would request him to handle any issues or maintenance on the future.
Michelle Rodriguez
2 years ago
First, let me say that I got 5 estimates from well known companies in AZ for a new AC unit. The sales person Ken was great. There was no pressure, he just presented 3 different options and new the product well. He also carried a binder with pictures and was able to explain differences in systems. I went with George Brazil because they had the best warranty. It covers most things for 10 years and labor. The other companies only offered 2-4 yrs on the labor. Day before my install I get a call saying my unit wasn’t available but they made it right and swapped it out for a different brand. It is so quiet, I love it.Install went great! Vinny and Cody were very professional, took time to answer my questions and left my place cleaner than it was before. There were two others that helped and they were equally as professional. They even sent a company to touch up the stucco and paint around the electrical box. Great company to work with!
Amanda Perraut
9 months ago
If I could give them zero stars, I would. I would NOT recommend George Brazil to anyone. I paid them almost $20k less than a year ago to replace two 5 ton AC units. One month after install, they had to come out and re-balance them because of faulty installation upstairs. Less than a year later, the upstairs unit is broken and they won’t come out for 4 days to repair. Because it’s 4th of July weekend, their warranty department isn’t working, they are over booked on repairs, they have no supervisors on duty and there is “nothing they can do.” It’s 83 degrees in my house and no offer for hotel room or anything else. Worst customer service ever!!
It’s 110F outside and our AC is not cooling our home office right now… Got a call from Virginia saying they had to move my appointment until tomorrow due to a high volume of “emergency calls”. I asked for some clarification and Virginia stated “other customers don’t have cooling right now”…I asked Virginia why those customers who called in today are getting priority when our AC has been out since yesterday. She didn’t have an explanation for me. She said she was sorry. I don’t understand why other customers are a bigger priority when we’re having the same issue and we scheduled our service before them. And that there’s no explanation for it.It’s not the end of the world, I just wish I didn’t ask for clarification on why our appointment was moved. It’s making me wonder things like maybe they aren’t making enough money off of my appointment so it’s getting lower priority. I’m not sure. Tough thing to try to explain to my employees working in a 100F office today with nothing but rotating fans to try and ease the discomfort.
This was my yearly review / inspection that came w/the 10 yr. program offered 2-3 yrs ago. Quinton was wonderful. Extremely professional and provided videos of his inspections. Only suggestion is - make the technician aware of the programs for their routes for the day, given I purchased a package to include 10 yrs. of filters, and unfortunately, Quinton was not aware and did not have filters for the yr with him. I will say though, it does appear the schedules were changed, given the Tech I was advised who were be servicing my units was a gentleman by the name of Jason. FYI - Communication is KEY from the smallest to the largest groups within an organization. I will be looking forward to when I'll be advised of when I should expect my supply of filters . Thank You
Danny was great he came out and took a look at the system and was beyond professional. This company is amazing and does great work, they really go above and beyond.
Jeremy was a pleasure to have at my house, he's a true professional, I would recommend him to anyone! George Brazil should be proud to have him as an employee.
My unit stopped blowing cold air. I have a home waranty. But they couldn't get anyone out for 3 days. So I called George Brazil and they sent someone out the same day. I figured if it was something fixable, they would. Tech came out and tried to sell me a new unit. Told me that there was no way to replace R22. Since it is under warranty, I paid him $80 and got a hotel for 2 nights until the warranty tech showed up and fixed the leak and filled with a synthetic R22. Back up and running in one hour. I here that George Brazil works on commission. Beware!
Charlene Young
a year ago
The initial installation was great. Scheduling maintenance is where they fall short. They have never, ever done well with scheduling maintenance. After the free maintenance that was included with the purchase of a new system, we purchased a pre-paid VIP maintenance program. Every appointment has been changed, no show or rescheduled months out from the original appointment. We were scheduled for maintenance from 10-2 today. They called at 9:30 to reschedule for more than a month from now. VIP? I think they need to change the name of the program.
Just had a new ac unit installed after being without ac for two days, I was pleased when the serviceman showed up, thinking our savior George Brazil had arrived, but that was just a tease. 14,000 dollars later my wife and I are still sitting in a home with out ac. Less than 5 hrs after install the unit stopped working and we couldnt get the thermostat to work. Now we sit another night without ac because we chose to deal with the supposed number one in the valley. I judge by individual experience, so far this one hasnt been pleasant. Update: just was told that a tech will call in thew morning....pure professionalism. They claim to operate 24/7 , just not for my wife and I. Thanks for the response...typical corporate canned ham....fast forward to 07/2022. The unit has been not working correctly almost since the install. The last three calls over 6 months addressed the unit being set to a certain temperature and NEVER hitting it. If you are looking to hire a clown circus then call George Brazil....Over promise under deliver. Scheduling with them is sketchy at best.
I was super pleased with Andy's service of our HVAC unit yesterday. He called ahead (as promised), showed up on time and conducted the annual inspection of our unit efficiently. He replaced a part which he suspected would have given us trouble in the near future, cleaned and lubricated the unit and reported all to us in an understandable and friendly manner. While the initial expense of our HVAC unit was high, the service we've received for the last two years (free) as part of the contract, has been terrific. I highly recommend George Brazil--and Andy!
Prior to Jeremy's arrival today, Daniel at the George Brazil (GB)office called to tell me who was coming and sent me a picture and bio of the gentleman. That was such a comforting security measure. Jeremy was knowledgeable, extremely thorough, polite and professional. I have never been unhappy with GB service. There were no doubts about signing another service contract. Thanks Jeremy
jonmichael sanchez
10 months ago
They did an amazing job and they were very professional and cleaned up after themselves
I called yesterday and was able to schedule a free service call. Next morning Vinny called and let us know Jeremy was on the way and offered to send a picture of Jeremy and his bio. Super reassuring and really appreciated that. Jeremy showed up and was super polite, took a video of what he saw and shared it with us. Had him compete the repair and signed up for a maintenance plan. Extremely happy with George Brazil so far!
Mark E. Howerter-American
10 months ago
Zach was our tech and he was so thorough, professional, knowledgeable, polite, friendly. He was a joy to deal with. If I owned a business he is the kind of man I want to represent my company. What a sharp young man.
We couldn’t be more pleased with George Brazil Company. From the initial phone call to set up the appointment, to completing the business transaction with Ken, to Valentino and crew getting the job completely and perfectly finished. I don’t believe I have ever seen a company crew work so diligent and hard like these men did. It was a hot 104 degrees day and with our ac out, it was hotter in the house and these gentlemen worked their tails off every minute that they were here for 14 hours installing 2 units and installation with No lunch break either. God bless each and every one of them. Valentino was outstanding and explained everything and was very thorough with his explanations and details. Extremely a very hard-working man and just fantastic! I highly, highly recommend George Brazil to everyone and guarantee you will be completely satisfied.
Barbara Anderson
8 months ago
I have used George Brazil A/C for a few years now. I find them reliable and professional. They are not the least expensive but I never feel pressured or that I am being taken advantage of.
Maryann Gross
2 years ago
I was very pleased with the service I received. Due to covid restrictions they had to reschedule my appointment twice. Although my VIP agreement had expired they extended my coverage so I will not lose out on any of the services. I needed to change the appointment to earlier in the morning and they were able to switch my appointment with someone else so I was the first one on the schedule. The service technician Quinton,was very pleasant and professional. I really like that he took videos of each step that he was doing when he was on the roof and explained what he was looking for in the condition mine unit was in.Overall I was very pleased with this experience.
Charged my live-in FIL $511 to snake a toilet. No telling if that’s what they charge everyone, but an absolute joke to think that’s a reasonable price for snaking a toilet. Plumber was there less than 15 minutes, utterly ridiculous.
Nicholas Haley
a year ago
No one likes to deal with a broken heat pump, much less any expensive home repair. Caleb with George Brazil was great, though, and made the experience so much easier.He took the time to walk through our problem and helped us decide what the best solution was to our failing heat pump. He walked us through the funding options and was responsive to all our questions.100% would recommend. A broken A/C can be unbearable, but the George Brazil team made it a little more tolerable.
Had George Brazil account transferred over when I purchased the home. AC went out within a month, had it repaired for $2500, had an inspection a month later that suggested another $1k in repairs, and now a month later, it's not working again for the same initial issue.Update: called, was told someone would call me back. Still waiting.
wayne matthews
9 months ago
ZACH was great!!! If you call George brazil please ask for Zach to come to your house. Great service and manners. Some of those others in the past have come unfriendly service. Thank you Zach from my 77 year old mother,great piece of mind for her!!!
Christine Frounfelter
10 months ago
Tristan/Tech took my standby appt as i really pushed for a June maint visit before my VIP contract expired in July. Otherwise booking was for Sept.Tristan called in advance to confirm the maint window would be honored; noon - 4p.He arrived as advised and was very pleasant to have in my house and on the roof.I really appreciate the service protocol that sends you video snips to your text as work is unfolding.I DO agree that i need a level 4 cleaning upon witness of the discovery he saw. This is so impressive and a great service to the consumer for related care and maint that is a little spendy.I will get that level4 cleaning and know that im doing everything possible to keep my AC healthy and lasting beyond its expected lifetime.Thank you Tristan!I extended my VIP contract:5 Stars for your customer service(taking my standby appt)5 Stars for your delightful personality5 Stars for professionalismYou made my day!
Duron Evans
10 months ago
I called for a system maintenance a month ago and today, the day they are supposed to come out I received a call to cancel and reschedule due to having emergency calls that take precedence. I called to reschedule and was told I could not get an appointment until Sept. because of emergency calls. This makes no sense. How can you have nothing but emergency calls for the next 4 months and not schedule maintenance. I told the customer service that the whole reason to have maintenance appointments is so I don't have an emergency. This is a terrible business tactic and I would not recommend George Brazil to anyone.
Andrew represents the company well, he is by far the best technician I have had over the 9 years as a VIP customer
Overall George Brazil is the only company I would use
Martina Kovary (MaKo85)
8 months ago
Racen, Jose, Manny did our AC unit today and they did a spectacular job. They went above and beyond and explained everything thoroughly and got our unit running before it got too hot. Much love to this amazing team!!
Valentino A. and Jesus G., were both very professional, on-time, informed me all the way through the process, provided me pictures of before and after, which I truly appreciated; to see what a wonderful, complete and just terrific job they both did. I have had this service performed before, and they blew the other crew out of the water. They went above and beyond and did just an outstanding job every step of the way! I would highly recommend these two George Brazil Service Pros for any job you are in need of having completed. It is wonderful to find Service Pros like these two that you can count on to get the job done right, with professionalism and excellence in mind.
Craig Wason
10 months ago
I want to give a shoutout to Danny V. for being so thorough in his troubleshooting of my AC blowing a transformer. The prior AC tech indicated the issue was with my Nest thermostat and Danny took the time to troubleshoot and identified the issue was related to the relays. I appreciated Danny's prompt response and honesty. Highly recommend requesting Danny V. for your next service call. Thank you!!!
From start to finish of my 1st call to the finished service job, each associate is pleasant, knowledgeable, compassionate & knows their product/position. We were Very impressed with Jeremy as he called 1st to say he was in his way. Nice!! He was totally prepared with mask and footies. True Customer service from start to finish. We will be sharing our experience with all friends & neighbors & hope you give them a call. We are SO GLAD we did.
Donald Erickson
7 months ago
Quick response - fixed central air by exchanging a dual function capacitor. This part cost $ 500. On Amazon it was $ 22. We were in need but really? The capacitor is the most common failure point.
Christy Porter
a year ago
From the beginning of calling this company, is was a very smooth opportunity to have out Air Conditioning issues taken care of. Jason Z. came to access the problem and recommended a new install. We scheduled the install for the next day, which was truly fast.We were called the same day to let us know by name who was coming to install and what time, Calvin W. called me in the morning to let me know he would arrive in 30 minutes. He was very respectful of our home, with rugs, tarps and wrap to cover clothes in closet. He was helpful in answering every questions I asked also. The Team of Jeremiah B andDerek came soon after and were great. They really knew what to do and They did not stop working for 6 hours. It was amazing and everything was explained to us and worked perfectly. Calvin W. was a great team leader and you sent a great team.If and when I will be replacing my 2nd AC I am requesting the same company and Team.
George Brazil have been really good with us since day 1. Techs have been really nice, courteous, and explained any question I had. Recently, Harlem (Tech) changed our A/C motor and was really good. I would recommend George Brazil for A/C services.
Grace Clark
10 months ago
Thank you Danny and Cody for installing our new AC system so quickly. I called GB when our old machine started making loud noises and leaking rusty water. Danny inspected it, assessed its age and status (16yrs old and rusty!). We agreed to replace it ASAP. Danny explained our options based on price and availability, and git is a big discount from the supplier. Cody and the stall stink team worked quickly and courteously. Thank you to the whole GB team for helping us through this stressful process.
Very positive experience for us & all steps explained well by Caleb McBride
We recently scheduled an appointment to have out heating system inspected in anticipation of finally getting some cooler weather. Our GB Tech Marco, called in advanced and arrived on time. He was very professional yet friendly and I believed enjoyed explaining what he was going to do, why he was doing it and the what he found. Fortunately everything was in good shape and he complimented us on our regularly changing air filters etc. When we schedule our maintenance/inspection of our AC system in the Spring.we will be inviting that they send Marco again for this appointment.
In a late night panic after our air conditioning unit stopped working we searched for companies that could help us as soon as possible. We submitted an online request and was contacted by 6am, was given an 8am - 12pm same day window and Bryan W., our service tech was here soon after 8am. Bryan was courteous, thorough and honest. He was able to explain what went wrong and how he fixed it and was patient with any questions. And to top it off, it wasn't an expensive fix! We are grateful for your quick response and that Bryan is who was sent our way! Highly recommend!
Vincent Chung
10 months ago
My technician was Carson Bigelow. Honest and very informative. I called George Brazil for a third opinion, and Carson immediately told me the other two companies tried to rip me off. One being SemperFi cooling and heating, their technician over there named Daniel Deleon tried to sell me on a whole unit and told me information that did not hold true. Carson came and inspected the HVAC unit and immediately told me this was a simple fix. About 1-2 hours later he got my unit up and running and helped save me 12 thousand dollars. Cannot thank you enough.
Kym Luttermoser
a year ago
We recently had our air ducts cleaned and Valentino A. and Maurice C. did a great job. They were on time, courteous, and thorough. They showed us before and after pictures of their work and they left the house in great condition.
I live with my elderly mother. I had been out of town for the past week only to come home and find the AC not working. I called several AC companies only to be told they had no availability. I was reading some reviews of another company and there was a few not so good reviews, but those reviews had said those people had then called George Brazil and had great service. So I called George Brazil. I explained how it was 93° in my home and my mother was elderly. They took some info from me and then asked which time frame I would like for today. I was so happy. I didn't get a no from this company, just what would be a good time for one of their repairmen to come. 8 am to 12 pm. True to their word the repair man was here by 12pm. Mike Jolly was so amazing. He told me what the problem was and even showed me the part that was no longer good and showed me how to tell it was no good. Then he went over the pricing for the repair. He even took the time to speak to my son in law on the phone to explain everything to him. Mike repaird my AC and I got to come home from work to a cool house. Thank you Mike Jolly for all you did for my mother and I today. Thank you to the people at George Brazil for not saying NO when we really needed the help. I HIGHLY RECOMMEND THIS COMPANY TO EVERYONE. THEIR SERVICE AND PROFESSIONALISM IS OUTSTANDING.
Service beyond our expectations! Casey and Manny really knew their stuff. The entire project took about 7 hours but I am certain that everything that was promised got completed to the fullest, and they left the house exactly as they found it. Cudos to Georger Brazil for having the best people to handle the jobs.
Nathan G, (technician) Bryan D (technicial), and Brian (sales rep) were amazing! They were very professional, personable and precise with their service. They arrived on time, did a full cleaning of inside AC unit (in me attic which is hard to reach) and cleaned out vents. They worked extremely hard and made sure to clean up any mess from dust/dirt particles that had built up in the vents. I'm very happy with their service and would use them again!
Erin Bayless
8 months ago
They were the only AC place willing to come out the next day. They fixed my AC and were so kind and wonderful. This is the first time I have truly trusted an AC company that came out to my place.
Tommy Wouters
9 months ago
We bought a $17 ac unit less than 2 years it's broke. It's 111 degrees out. my wife has MS I specifically asked if with this expensive plan we would get same day service and he said yes. Nope they be out tomorrow between 2-6. what a wjoke of a company.
Jeffrey Manion
9 months ago
My system is 5 years old. Technician told me the capacitor was bad. As a technician myself I agreed with the diagnosis. The tech had a new capacitor and as the tech started climbing up the ladder said I would not like the price. It is $580 dollars. I said ya right thinking the tech was kidding me. I own several properties and had just replaced a 45+10 capacitor at one of my other properties. The same capacitor at that property was $85 dollars. Now not only was I told the capacitor was bad but also the expansion valve was bad and needed replacing. I asked how was that determined and was told they could tell just by looking at it. Knowing that was impossible I asked her to reinstall my capacitor and I would pay for the service call and get my unit repaired by a more reputable company. I asked what was the price for the expansion value and was told I really would not like this price either. Just the refrigerant will cost $1000 plus the cost of the expansion value and installation. Needless to say I declined. I ordered the same 45+10 capacitor for $50 the tech wanted to sell me for $580 on Amazon and replaced it myself. AC nows works perfectly. I would highly caution anyone to do your research and not get scammed.
Kim Balistreri
3 years ago
We had our A/C unit replaced by George Brazil and they were fantastic. We initially met with Harlan who was very knowledgeable, helpful, friendly and professional. He explained our options, and didn't pressure us at all. He also inspected a room in our house that was always a little hotter than the rest of the house to see if the airflow could be improved. He went over everything with us so we understood what to expect as far as pricing and installation. Our service technician was Calvin who was also great! He answered some questions we had and made the process smooth and easy. The entire installation team, including Edgar were great too! From start to finish, we were very happy with the entire team at George Brazil and would highly recommend them.
Joseph Milton
7 years ago
This was one of the best experience I've had with any service company! George Brazil is a top tier company when it comes to quality customer service! Dan my sales consultant was very knowledgeable about the product. The installers were professional and courteous. Andrian (I think that was his name) advised me he damage the crown molding around the attic entry and a repair man would come out and fix it. Sure enough, three days later, Rafael came out and did a fantastic job. He was professional and very courteous. He is a valued employee for George Brazil. He had the biggest smile and an attention to detail. I will recommend this company for air conditioning and heating to anyone seeking an honest and reputable company to do business with. They're the best!
danielaguilar2691
a year ago
I called George Brazil last year(2020) to have them come install and replace both my ac condenser and air handler. After the installation they told me to call them in May 2021to have them service the unit.I called them and they schedule me for June. Then when I called them to remind me what day the service was, they rescheduled me for July. Then again the told me they didn’t know when they would have time to come service my unit. Well today guess what, my unit stopped working. I called them and they can’t send someone today. If they had come service my unit when they were supposed to maybe my A/C would be working right now. I can’t even call anyone else that can see it today because it would void my warranty.Update:George Brazil fixed my unit and the A/C works perfectly now. They repaired it under the warranty and I had no out of pocket costs. They replaced the part that broke with a new one. They did a temporary fix the day after it went out. Two weeks later they came back with the part to fix it permanently.However the timeframe was still an issue. They seem to be too busy during summer which is understandable in AZ.Overall service was good. My advice is to schedule you service maintenance appointment to fall-winter to avoid them rescheduling you. The unit needs to be serviced once a year to keep the warranty.
Merari Garrido
a year ago
I appreciate the George Brazil team for always being quick and responsive. This is the third time they have helped with our hvac service. I am so happy it’s running smoothly again. Thanks Matt and Orlando for being very professional and courteous!
We had 2 Wonderful Gentlemen, Ferris T and Valentino A, come on Friday to install a new A/C Unit and we were totally impressed by their professionalism, and the way they worked and were always available for questions. Then had 2 more Wonderful Gentlemen, Steve D and Nathan S, come today to clean the ducts. Again, very professional and cleaned up very nicely after them too! I'm so very happy with all the service we've had from George Brazil. They follow up, do what they say they will, when they say they will, and are just fantastic. I totally recommend them.
From the initial call and speaking with Dominque, this business was professional and concerned about serving the customer. The technician arrived in a timely manner and explained the problem that was occurring with my A/C unit. Jeremy was kind, professional, and solved the issue to restore cool air and make my home environment comfortable in this unbearable desert heat. Thank You!
Marchal Peck
11 months ago
They worked with me to find an affordable solution to add a 30 amp RV plug to my panel.
I have used them in the past for various electrical projects and will use them in the future. Technicians are knowable and take pride in their work.
Greg showed up right on time and explained everything he and his partner Cody would be doing. They were both very personable, professional, polite, and efficient. They kept me as updated as they progressed. When the job was complete they cleaned up very well. Greg recapped everything that had been done, and explained the warranty in detail. I couldn’t be happier with the entire process from sales consultation with Bart Thompson to the job done by Greg and Cody.
Russell Browm
3 years ago
Mike gave us a call ahead of the scheduled appointment and showed up when he said he would. He arrived and was very pleasant to work with. Got to work right away and was done within 30 minutes. He explained everything he did and gave us our paper work as well as informing us of when the HVAC unit was installed and when the warranty would expire. A very good experience with Mike and I would recommend him as your pro.
Aaron Valdez (SlowBoy Valdez)
9 months ago
Carson was very helpful, straight forward and let me know how to properly take care of the AC. He also replaced the battery that was dying in my smoke detector. 15/10 service.
Calvin and Javier had the task of cleaning my entire duct system that hadn't been cleaned for 20yrs on a Saturday. They did it with a smile (even with the dust on their face) I commend them especially Calvin for having to deal with the return air vent and the cleaning of the a/c blower (before and after pictures) Calvin answered any additional questions I had about my system. George Brazil you have a few of outstanding employees who took the time to make sure things were done right. When they were done they cleaned everything like they weren't even here. Thank you for a job well done! I also wanted to say Roy came out the day before to service my a/c unit. He helped me with what was right on choosing what my system needed. Roy didn't try to sell me things, he showed me what my system needed. I never felt pressured, just honesty from somebody who's doing their job. (The Right Way!) I recommend George Brazil for all your a/c needs and future customer. You need to see for yourself..
Jeremy was amazing! Not only was he on time and called me when he was on his way, he asked if I needed him to bring me anything. I had a service from another company and they sent Melvin. Based on service today, I signed up for year of service, that's how good the experience was. Thank you so much! He's definitely a keeper! If it wasn't covid and weird, I probably would've hugged him. I have been so stressed out dealing with this other company and feel so relieved now. I really can't thank you enough!
Our technician team of Calvin W and Stefan M. were early and spent several hours cleaning a HVAC duct system which had apparently never been cleaned since the house was built. These guys did an amazing job, were professional, mindful, and left the house cleaner than they found it. I am grateful for the work they did, and this is just one more reason I have been a long-time customer of George Brazil!
Christine Storbakken
10 months ago
Our A/C went out after a power surge. Called & got an appointment & Chuck showed up even though it was after 1 AM! Super nice & efficient & thanks for your excellent service!
Tyler S. was very pleasant to talk to and work with. From the instant we met he was all Professional and personable. Sent me multiple videos and pics during his very thorough inspection, which was really nice. If the videos and pics are not a company policy they should be, very nice idea. I was happily surprised with the amount of time he spent doing his inspection, not a 15-20 minute and out as I've seen previously with other companies. He went over the paperwork with me afterwards and I was very happy with my experience with him and will be Tyler S. only for future appointments.
Charlene Frick
a year ago
In a time of need, with a 90 years mother living in the house, George Brazil were responsive, polite and helped us in our time of need. Rose the service tech, fixed the problem and had use back a running in less then a hour. I can't think of a better experience with a company
Best service of any company very thourgh, friendly, answered all questions 1st time I enjoyed a service call
Mike Fetters was excellent in every way ... He was on time for the appointment, very pleasant, well informed. He called us before arriving at our house, as promised. He related to us well from the beginning of the appointment to the time he pulled away from our house. He was clean, well kept and represented George Brazil extremely well. He is definitely an asset to this company and we have requested that he be our service representative for future visits. Overall, he did a wonderful job for us.
Kelley was really gruff and at times rude. He said that the repairs we needed were upwards to $3k and that the better option was to replace the whole unit for nearly $12k. Thinking it was the only choice we tried to get financing, unfortunately my credit though pretty good wasn’t good enough so we tried to add my wife as a co-sign. While on hold with whoever does their financing Kelley decided it was a good time to go and get a burger. He did ask but what am I going to say? So he went and came back to tell us that we were denied and I asked him to clarify and he said he couldn’t ask since it was private information but the amount was too much.We got in contact with Bumblebee Air Conditioning who was able to replace a capacitor, clean the coils and fix the bearings for $700 and quote us a significantly lower price for a new A/C unit. We’re talking thousands of dollars cheaper. We were both perplexed by the actions of Kelley and George Brazil. You will never have our business again.
Jeremy was awesome, a true professional!!! Knowledgeable and efficient!!! I will always use this company for my heating and cooling needs!!!!
Joe arrived within 15 minutes of my service call. He was VERY courteous and personable. First impression was excellent! He found the leak very quickly and repaired one of the main causes. Relocated the next cars and masterfully repaired it, checked it, and then recheck the entire system. The end result was that I could drop the temperature in my place to a comfortable temperature and not worry about any further problems. He brought up the service information and went over it with me and left me with NO CLEANUP because he left the place in better condition than the way he found it.Excellent job Joe!! I recommend George Brazil to anyone!
Must use!!!! We would not use any one else for our HVAC needs. George Brazil has unbelievable service and knowledgeable reps like Derek A. And installers like Greg & Cody. We’ve been using them now for years, initially to maintain our existing unit and now with a brand York Unit install. The process has been amazing. They even send out a quality control inspector to assure all is properly done. He was also amazing and super knowledgeable. Just 5 stars all the way and not one reschedule or late arrival ever!
Called George Brazil Thursday morning to check my furnace -- our tech Joe R was at my house later that morning at the exact time they estimated. He did a thorough check, made some adjustments, and reassured me that everything was functioning perfectly. It was easy and put my mind at ease that everything was working as it should after some concerns. We're so glad we've chosen George Brazil not only because they are reliable but because we always get great technicians.
We were on our way for our camping trip and just as we were finishing up loading the trailer, we noticed that ac was blowing warm air. I called George Brazil and they moved us to the next appt. They were there and diagnosed the problem in less than an hour. Couldn't fix it then, but were coming back while we were a gone and a friend could let them in. Great job, Jeremy and Marco!
Donnis Deever
3 months ago
Both Jacob & Garrett were professional, prompt, knowledgeable& courteous.
My a/c suddenly quit last night and I called George Brazil this morning. They offered to have a technician come out between 12-4, and he called to say he could arrive early, which was wonderful! Jason diagnosed my problem as a motor that needed replacing, and had everything in his van to get it done on the spot. He was done in less than an hour, and also advised me that I need to replace my (old) unit in the future so that I could prepare myself for that. He was polite and professional, and I will definitely call George Brazil again when I need a/c repair or replacement. It is over 110F this week so I really appreciate having a cool house again!
Sally Williams
4 years ago
We returned from vacation and our A/C had stopped working. It was 96 degrees in the house (in Arizona)! Our home warranty rep had one of their in network businesses call. They wouldn't consider it an emergency and would not come out until 4 days later. Unacceptable!! Contacted George Brazil and they were at our house the same day and handled our A/C problem. Roy Huerta was our tech and he was very knowledgeable and capable. The office personnel were absolutely THE BEST!! They were friendly, courteous and CARED!! We highly recommend George Brazil Heating & A/C!!
I recently had George Brazil A/C & Heat replace my a/c a & heating system. Chandler H and John W were the installation technicians. I cannot say enough nice things about these men. They called prior to their arrival and proceeded with the install in a timely manner. They described the entire process and how long it would take. They were both very professional and knowledgeable of what was required for the install. They completed the job very quickly and then patiently took the time to explain the newly installed programmable thermostat. They answered all of our questions and thoroughly cleaned up after themselves. Our garage is now cleaner than it has been in months. It was a pleasure to have them in our home and would I would recommend the both of them highly. They are truly a huge asset to the George Brazil company.
Steve Hartin
10 months ago
Bryan was completely honest about my unit. He gave me his price for replacement and offered alternatives. I am very happy I contacted George Brazil.
Prescott Pfeister
2 years ago
This place will swindle you. They came out to look at our unit on a rental property and quoted us that it would be a $1500 repair or an 8-10 grand replacement. I couldn't believe it so i payed their exorbitant fee of $80 and called another company and GB disconnected our heater saying its safer. But our tenants needed heat. So I called a mom and pop company. The gentleman came out and not only was able to properly diagnose the problem (which was a burnt fuse board) but he was also able to get the heat reconnected for our tenants that night and we were able to avoid any other repair fees or litigation. And the full price i paid for that service was $600. (300 for the part, 300 for labor). I then tried to contact a supervisor with George Brazil to ask why they swindled me and they never called back! I do not recommend using George Brazil unless you want to be taken advantage of. 0 stars. Awful!!
In August 2021 my A/C unit was not cooling. My sister recommended George Brazil A/C as she had used them previously and was pleased with their service. The temperature in August in AZ is brutal, 100+. I thought it would be at least a day or two before they could fit me in, but they worked and worked to get one of their techs to come that day! My 12 yr old unit was leaking oil. Compressor shot. It could be repaired, but in AZ an A/C units life is 12 to 15 years. I decided to replace it. One problem, it would be 2 days before they could install the unit. But wait...to my surprise the offered to pay for a hotel until the installation!!! WOW Jeremy B and the entire installation crew were extremly knowledgeable, professional, friendly and get this...On Time! Can't say enough about this company
Thomas Simmons
3 years ago
Mike and his partner Derek were professional, respectful, and friendly. They explained everything they were doing, gave us good advise, and fixed a problem they noticed. Their visit was quite a pleasant experience. We have been with George Brazil for 12 years and can always rely on them for excellent service.
Chris Cutshaw
2 months ago
Technician called ahead to confirm arrival time, was on time and explained everything well. He provided video of variois steps as he went. Very clean and courteous. Overall great experience
My technician Rose was 100% professional, informative and clear in explaining the issues and what was needed to fix the problems. She went above what the initial request for repair was to investigate my entire system (in a hot attic). Complete attention to detail e.g. wearing booties, wiping any touched surfaces and she was really nice to my dog!I will request her for any future A/C calls
Larry Johnson
2 years ago
AC shut down, late Sunday night prompting an emergency service request to George Brazil. Mike called ahead to let us know when to expect him. Even tho late and I'm sure he had a long day he was pleasant, diagnosed the issue and checked out the system over all. Mike answered every question explaing the issue in detail. He had the parts on with him. Gave us a quote with options. And at our request installed them and got us back up running. It was after 12 midnight when he was done. Professional in every respect. We've used GB for a number of years and always had good service.
AC wasn’t cooling enough so I thought I’d have it checked out by a professional. Service tech arrived on time and on a Sunday which was good. He seemed experienced and I was told the unit was too old and needs replacing soon. I think that was a fair assessment given the unit is 21 years old. Tech wanted me to commit to a Monday appointment and said they could have the entire HVAC system exchanged Tuesday. I rent this home out as a short-term lease and I had guests arriving the Wednesday morning and all this work on a Tuesday was too risky. I’d rather inform the guests right away so they can cancel ahead of time and find another property. When I didn’t commit to the Monday appointment, I noticed the tech was irritated and was noticeable unfriendly after that point. I am not happy with that and will not have a new system by this company.
Judy Land-O'Brien
3 years ago
RE: Ben Y. For over 9 years I have had terrific service from the entire George Brazil team...from the folks who book my service appointments , the field technicians, and the supervisors. Ben Y. is a prime example of the Company's commitment to excellent customer service! He is very professional, courteous, prompt, friendly, tidy and knowledgable. He did a thorough check up of my ac/furnace unit and shared his findings in terms that were easy to understand.. He also was very patient in explaining the various service maintenance options and I feel confident in the choice I made. Thank you, Ben and all for your teammates for your excellent work ethic. Jobs well done!
Heather Thuman
3 years ago
Absolutely the best customer service and business out there for AC needs! Last week my AC stopped working and I opted to use my home warranty for the fix. My warranty company set up the service call and upon arrival of a tech from another company, they spent 5 minutes looking at my unit, refilled it and said it would be fine and left. 2 hours later my AC unit stopped working again and so I called that same company back. They returned and replaced another part and again said the unit would be fine. 4 days later, on a Sunday afternoon when it was over 100 degrees outside, my AC stopped working Again. This time we called George Brazil and within 2 hours Manny arrived at our house! He took the time to inspect Everything and gave us a complete breakdown of the problems with the old AC unit, replacement parts, lifespan of worn parts and cost for the repairs. He also then spoke to us about replacing the unit and its cost in comparison to those to fix the old AC unit. For us there was no question we needed to replace our old unit and so we opted to go that route. George Brazil offers a fantastic warranty and flexible payment options! At 6:45 the next morning we received a call that the installers were on the way and they arrived at 7am to begin work! In addition to that Manny even gave us a call in the morning to also let us know that installers were on the way! I will never use another company for my AC needs in Arizona and highly recommend this company to anyone with AC needs. Exceptional customer service and care, professional employees and the best experience I have ever had with an AC company.
Called at 3 AM on a holiday and they were here by 1PM. AC fixed in 20 minutes. Danny was so friendly, kind, informative, and professional! Highly Recommend!
After 8 years of being a customer, when we needed AC repair they totally dropped the ball! The tech who came out said we needed a compressor and it would be ordered and installed the next day. We waited and finally called them and they didn't have us down for repair. This started all the excuses and long story short, we are still sitting in a hot house on a Saturday left hanging till Monday and who knows if they will care to do their job then either! We are furious and disappointed in this company who doesn't care if you have to sweat for days! They pop up when you search for 24 hour AC repair, but that is not true at all! I expect an AC company in Phoenix, AZ in July to be able to do the the job they advertise they can with 24 hour service...that is your business!! God help you if its the weekend, they will let you set for days and give lots of excuses why. NOT ACCEPTABLE!
Jorge R arrived promptly and let me know the details of the work he, Malak and Sergio would complete when replacing my unit in the attic. He was thorough in his explanation and began work immediately and effortlessly. This was a great group of guys - they all stayed on task until completion six and a half hours later started the unit and cleaned up after themselves. I would strongly recommend them to my friends, family and business associates. Great job guys! Thank-you!!!
Raylene Tavis
6 years ago
Today I had the pleasure of working with Josh W. He was absolutely wonderful and beyond helpful! He diagnosed the power issue within minutes and had everything fixed in a flash. He was very knowledgeable and walked me through the thermostat to make sure it was set up properly for my time of use plan. I really appreciate the time he took and his courteous manner. His professionalism is a great reflection on George Brazil.
Michelle Shaw
2 years ago
Greetings All, I have had Rose as an AC Technician for many years. With Rose's guidance I have replaced a 30 year old AC unit. Rose is, competent, knowledgeable, timely, clean and a great communicator. I pre-book and request Rose for all my AC maintenance calls. As a home owner for 28 years finding a reliable company as well as a top notch repair/professional is a rare find. I have also used George Brazil for electrical work. Thank you Rose.
George Brazil installed our new Trane system and they did a fantastic job. Valentino A and his team were on time, very professional and went above and beyond. We have used the GB team over the years and they continue to demonstrate why they are the best in the business. Great job GB!
Michelle was punctual within minutes of when she indicated she would arrive. She diagnosed the problem from hearing the noise and knew several ways to address the issue. She went over options and fixed the problem quickly. She did a great job and I will definitely call George Brazil out for future service.
In May 2020, Angel L and Gelson R did a fantastic job removing my old units, air handler and thermostats. I was very impressed by their professionalism, work ethic, methodical precision and how nice they were. The units were installed on two different days due to one being on the roof and one ground unit. These two gentlemen were so efficient and you could tell they have worked together for some time. Everything was explained to me, and there were zero surprises. I initially called the company out for repair, but based on the age of my units , I chose to replace them. It was an expensive decision but I feel great about choosing George Brazil. I chose the All in One Comfort Plan. I waited to have a few months to see what my savings were and I am happy to say that my SRP bills are much less this summer than the last 2 years, even though I kept the temperature lower than I have ever had before. This last month from mid July through August was the hottest ever on record in Phoenix. I am super happy with the York units. They are quiet and efficient. I would highly recommend this company and these individuals. I appreciate great work so very much.
Mike was so professional and courteous. He phoned me when he was 30 minutes out so I didn't have leave work earlier than needed. He took his time, fixed everything and explained what he did. He reinforced the need for maintenance/service every 6 months. I was grateful to have had the warranty as well since I did have some issues. I hope I can request him for my next 6 month maintenance. George Brazil is lucky to have such a great employee.
We had Cory P come to our home yesterday to explain all of our new ac unit and heating options. He was beyond thorough, but in a way that we were able to understand everything. He showed us all of the many wonderful options and packages George Brazil offers. We had 2 other companies give us quotes, but the feeling we had with Cory P was a completely different level of comfort. He was kind and understanding, patient with our questions and simply made us feel comfortable. I was ready to deal with the first company that came out here, but I must admit that I am now thrilled my husband wanted more estimates, as we feel extremely confident in our decision to use George Brazil, due to their awesome employee, Cory P. Tomorrow is install day and I can’t wait to have a home that feels cool and comfortable. One last thing, Cory was fantastic about keeping us posted regarding his arrival time. We appreciated that very much.
I woke up to find my AC unit dripping water due to a broken drain pan. After having another company come out only to make the matter worse (despite having great reviews), I called George Brazil. Not only were they able to come out sooner than expected, but Harlan, the GB service pro who came out to service my AC unit, was extremely professional. He did an extensive investigation of the AC unit, showing me issues he found along the way. He described everything in great detail and let me ask questions. The price quoted was what the actual amount was. I would definitely recommend George Brazil again if all of their staff is as awesome as Harlan was.
Quinton arrived right on time, worked quickly, efficiently, and reviewed the results my HVAC inspection with me. He even offered to sweep up the tiny bit of dust and insulation that fell when he came down from the attic. That is the same professionalism, kindness, and courtesy I have experienced with each technician for my semiannual HVAC inspections/maintenance.
These ratings are for Rose our service tech. Company is ok overall, but Rose who usually services our units is absolutely the best and the reason I continue to use G Brazil. She has a great customer service approach, very professional and you can trust what she tells you. I cannot say the same for some of the others that I have had to use when she is not available. Rose has worked on our 3 units since 2014. Highest of the possible ratings for her work.
Chuck and his crew which included Greg T, and Cade arrived on time about 8:30 am and worked non stop until at least 4:30. They were professional and efficient, converting our system to better work with this house. Chuck managed the team in excellent fashion. Including removing the unit via crane, then doing the duct work necessary. Then around 3pm had the crane return to reposition the equipment. They then reinstalled the unit, made sure the roof was properly shingled, and tested the system.I was very pleased with results. All of the team worked well together, and worked very hard. Working on a roof is difficult , but they performed well.
Awesome customer service! Vincent P and his team came early this morning as scheduled and worked all day in the 115 degree heat on the roof of our building and inside ceiling. Extremely pleasant, efficient, polite, competent guys who worked well together as a team. They wore booties, masks, laid drop cloths and carpet down to cover the flooring, cleaned the walls and vacuumed when they were done. Left the place spotless and explained all the paperwork, warranties and future service. Can't say enough good things about this team. Thank you for great service!
Rose was amazing - they were early - which was perfect for me! Also, I felt comfortable in their presence and they were really informative and took care of the maintenance and informed me of my warranty and extending the warranty to stay covered for up to 3 years longer. I was really impressed with the service!
Roxanne Meyers
3 years ago
This is a review for Ferris T, Calvin W, and Rodrigo A. This crew was fabulous! Their professionalism, hard work, and attention to detail is 10 out of 10. Both my husband and I are extremely happy with this crew.. They were very accommodating and answered all our questions and concerns. They were so hard-working and definitely earn their pay and then some. Thank you so much for sending out this amazing crew. We will, once again, recommend George Brazil to our friends and family .
J. R. Warnock
6 years ago
Mick C. and Rodrigo A. were the techs that did the work. George Brazil set the appointment for 8:00 AM and they were here at that time. They placed protectors on the carpet and stairs. They then removed the old unit and placed it outside. I had just replaced the fan motor and requested they save it for me, which they did. Taking the new unit into the home they were very careful about the surrounding area. After the unit was replaced they gave me the paperwork and explained the unit and ask me if I had any questions, which they explained. I highly recommend Mick and Rodrigo for their knowledge and the way they do their work. Also recommend the professional attention I got from George Brazil inspectors. They told me what was wrong and what it would cost to repair the unit. No nickel and dime pricing and telling me what a great price they were giving me. Mick C and Rodrigo A are highly recommend for the work they do and the way they treated me .
Colleen Coleman
a year ago
GB installed my AC System in Dec 2019- to date, both routine service (two per year) and system are working well. Employees are all friendly and know their business- both professional and knowledgeable. Too soon to tell on long term AC reliability (only reason for the 4 stars). Employees get 5 :)
We have used George Brazil for years. Mike Jolly is a great AC guy and was happy with his quick response to fix our AC on a saturday in July with high temps around 110F.
Valerie Ramirez
3 years ago
Mike Jolly is truly the best of the best. He had the best customer service skills we’ve ever encountered before. His knowledge of his trade was extraordinary to put it mildly. We’ve never learned so much about our house he explained everything to us with a sincere happy heart. He made sure not to leave our house until my husband and I knew exactly what we were doing and purchasing with such thoroughness. He went into complete detail what was going to happen, to exactly what part of our houses and what to expect I’ve never been more comfortable with any purchase before . Honestly we’ve never met anyone who truly loves what they do. My husband and I are completely blown away, we highly recommend George Brazil.
Mag Launcher (Mag Launcher)
2 years ago
Overall great experience with some minor inconveniences on install day:NOTE: Installation went very smooth!1. No one advised the testing of the AC, which left the AC running on a lower temperature which caused a period of time where I was left with discomfort. After a while, I anticipated, but would have loved the communication.2. Salesman promised me Auto Changeover thermostat, which was installed, but not setup to do so. According to Honeywell's website, the tech would need to set it up. Tech did not know what I was referring to when I tried to explain it, but I agreed to try out schedules which ultimately did not do what I wanted.Day of Cleaning:Everything was super clean and without disruption. Everything was put back and looks and feels awesome. Calvin went a step further when I asked him about the auto changeover which took him seconds and he showed me I could have set it up myself the whole time (despite Honeywell's instructions online). Calvin's team left me super satisfied and Calvin went the extra mile to help me out and I'm left a happy customer.EDIT:Removing 1 star. I had a number of issues with the AC heating properly into each morning. I called a number of times and was initially greeted with the whole spiel of AC defrosting, but I explained how what I was experiencing with the heat blowing cold for an hour or more far exceeded defrosting measures. After a number of techs (I believe it was 2) and pulling my hair out that I spent 11k on an AC install that was not working, the final tech, Nicholas H. came out and FINALLY fixed the issue. Apparently there was liquid that was installed and it was filled far more than it should be (can't remember exactly what liquid). This caused the AC to overwork and thus end up locked in cycle. Nicholas really came through for me, because I was looking at being pretty miserable with my purchase, but ever since then (it's been about a month+), things have been amazing. I love setting a schedule and being able to make on the fly adjustments with my phone. This was almost a flawless experience, but Nicholas H. really came through for me! Thanks Nick! :)
So I called to get scheduled in a due to my Ac went out , tried to cancel , and finding out the person who took all of my information down told me that I wasn't even scheduled. So not great I got bell who was here in 1 hour of me calling and still after hours
shonna gibson
8 months ago
Our TECH was professional and kind . He was thorough and quick. Very much liked Tristan he was a very nice young man
This was the second estimate I was getting. Ken Bishop was very professional and not pushy like the competitor. I was given options with corresponding price ranges. Valentino the installer was very polite and professional and cleaned up after the install. So happy to do business with you. The other guys pointed out problems and tried to sell me a high price unit with no other options. George Brazil offered options and solutions and we're not pushing the highest priced unit. And I need to stress again...the professionalism of these 2 representatives was so appreciated.
I scheduled an appointment with an electrician to repair some outlets and a hot-water heater timer. The soonest they could get to me was 6 days out Tuesday 12/14. They gave me a time window of 10AM to 6PM. I got a curtesy call around 10:30 Tuesday and was told I was on their schedule. They couldn’t give me an updated timeframe for the electrician arrival. I called them around 1:30 and was told I was still on the schedule. I called again around 4 and was told the same thing. At 5:45 I called and was finally transferred to the scheduler and was told the electrician wouldn’t be able to get to me, they were over booked and they wanted to reschedule me 5 days out. I had a few a few choice words with the scheduler and overall service. I took off work so the electrical work could be done. They left me hanging and could have informed me much earlier in the day. Also they wanted to reschedule me out 5 days when an electrician should have been at my house the next day. Extremely poor customer service. I will not deal with George Brazil in the future.... I would like to give 1/2 Stars...
Eligio Covarrubias
11 months ago
They replaced my old a/c wich came with warranty and service for the first couple years wich went fine but now that I want to schedule service they only can come out in the cold months, so they want to sell but don't want to be servicing the customer that already buy the package.That's not good because for any reason your ac breaks they are going to charge you more than doing preventing service and possibly blame you for not doing it
I have a very good experience with George Brazil air-conditioning and heating. They came when promised. The men were very professional. They called me before they came to estimate the time they would arrive and they were right on the button. Both Jeremy O.and Mike C.were very good. I am very pleased with their work. They got my new system up and running in exactly the time. They told me it would take and they went over and checked and double checked everything very professional. Thank you very much.
Lisa VanScoik
2 years ago
Chuck was outstanding. He made sure to get to me quickly due to my illness, and having NO AC when it was 113 outside. He found the problem quickly and remedied it in a flash. And we were back to being comfortable.George Brazil has always impressed us. Always making sure even the slightest detail is correct. The techs are friendly, polite, and knowledgeable and the safeguards they put into place to just enter your home are astounding.
It looks like they had my original review deleted a few years ago so I will leave this one again to warn people. Horrible practice policy. They had me do regular maintenance service for years and when the system broke they said “oh never mind , you weren’t the original owner”. Then why tell me I have to do regular maintenance in order to keep the warranty. Could have told me that earlier on.
g Justin Sharma
a year ago
Lucian and Anthony were great. They were very personable and informative. They were very careful around our belongings and weren't annoyed with our constant barking dogs. I definitely recommend george Brazil, and when you do ask for Lucain. He was very friendly, laid back, and professional.
We have used George Brazil for AC issues for several years now with 0 complaints. They have literally responded on Halloween night to help repair a unit that went out (old service call) and don't try to sell or make unnecessary repairs. I couldn't be happier from the last service provided by Joe R. He called while enroute and even offered to buy a bag of ice on his way if I needed it. Quickly inspected and repaired my problem. Respectful, courteous, explained the issue and repair, top notch. I won't use or recommend anyone else.
Christopher Torres
6 years ago
Had my AC unit down in the middle of the summer and Marc S. came by within a few hours to review my current setup and calculate the proper sized AC unit (turns out I was half a ton from ideal). He provided me with an excellent offer that was flexible for me needs and current financial status, and was able to get a crew scheduled for installation the next day! Everything went incredibly smooth, I could not be happier.
Michelle Houston
6 years ago
Brandon W. got to our house timelier than expected, gave us a courtesy call, and treated our home with respect. He was professional and personable and did a great job explaining what was wrong with our unit and what he was going to do to fix it. With a new baby on the way, we were so pleased with the quick and easy service and the fast results. It is good to know we won't have to worry about our ac unit. We would definitely recommend George Brazil and Brandon W. to anyone needing their ac worked on.
We paid George Brazil to seal our AC Air Ducts. A couple years later we called George Brazil for an AC checkup. This representative pointed out that our AC Ducts were NOT Sealed. Then he looked and saw that it was George Brazil that screwed us and he got quiet and left.Initially he said we needed a new AC. But we never heard from him again with a proposal. I guess he didn't want to get George Brazil caught in another lie.
Dean Barnholdt
3 years ago
We had our A/C tech out for the semi annual a/c heat pump maintenance checkup. Ben did a great job of cleaning coils and doing system checks. His report showed the unit was operating to manufacturer specifications, its an American Standard unit. We are proud of the service we receive from George Brazil and their honest evaluations of our system on each visit.
Vincent P was outstanding with his customer service, professionalism, knowledge and expertise. Can't say enough good things about this young man. His helpers Dawson and Jeremy were great too. They took great care with our house, keeping the floor clean, & putting everything back together in better shape then they found it. Really impressed with George Brazil & all their employees. If you ever need a new unit installed, asked for Vincent P.
The gentleman was quick and very professional about doing the work on my AC luckily the parts are covered but I was a bit surprised when it cost $200 for labor. Even though I would still recommend them.
Our air conditioner suddenly stopped working on a hot summer night at about 8pm. We called George Brazil and they came out ASAP, which was about 11pm. I was so happy they could fix it the same night! Brandon showed up, was very respectful to us, our dog and our home. He thoroughly answered all of our questions and quickly got to work! He has a new motor with him and swapped it out, no problem! He was honest about pricing and we chose to sign up for the service plan. Great idea! Great pricing, fantastic service! Very happy we chose to do business with these guys! Brandon let us know if we ever run into problems to just give him a call and he'll be there!
Not sure about George Brazil as a company, it is too early to review them. However, they have an amazing technician named Chuck Wilson, who went above and beyond to find the problem with my unit. He came back out on the weekend to resolve the issue. He was friendly, polite and explained everything in detail. He actually listens to his customers and finds the problem. Great customer service!
Karen Weaver Haster
5 years ago
Our service technician for the past few years has been Brian Witherspoon, he has provided great service. Our 16 year old heat pump was starting to fail and we purchased a new unit and it was installed the next day. Brian organized the installation and it went very well and we were very impressed with the installers, their professionalism and were very polite and friendly. The same can be said about Brian and we are pleased and very happy with Brian as our Service Pro.
Paul Nickolas
6 years ago
Great experience with George Brazil. Bryan W. arrived and immediately made me feel at ease. He was confident, and clearly knew the ins and outs of my nearly 20yr-old unit. He identified the issue, double checked my unit, and had me fixed in no time. He also walked me through several tips and tricks for maintaining my AC unit. Finally, he helped me understand some long term solutions for ensuring I never have to feel the heat. Thank you Bryan and George Brazil. You made a new customer for life!
I am writing this note of appreciation for the outstanding customer service provided by your technician on July 9, 2018. My problem was that the fan motor on my AC stopped working causing my home to maintain up to 90 degrees inside.Technician Rose was sent out and immediately diagnosed the issue. She hardly took 10 minutes to rectify the problem of my air conditioner. The ability to provide the resolution quickly in addition to having the parts in her truck exceeded my expectations and put my mind at ease.I really commend the prompt service provided by Rose. She has a caring approach and she is a true professional. I was very thankful that Rose had the patience to answer all my questions including explaining all charges and applying all discounts without me feeling being ripped off.Rose did an excellent job in furthering the brand of George Brazil. Great service makes your customers feel that you truly care about developing a long-term relationship instead of just making a sale.I would recommend George Brazil to anyone who needs HVAC repair service in the future. Keep up the good work.
Catherine Kuznicki
2 years ago
We have used George Brazil for annual servicing since they installed three AC units for us over 10 years ago. All of the staff have been courteous and professional. The most thorough call was done this week by Rusty. He was Covid correct through out and even took the time to photograph and then explain his findings. While I appreciate his thoroughness and especially respect his factual analysis without any high pressure sales approach. Thank you Rusty.Ron Kuznicki
Stephen Palumbo
3 years ago
Vincent P, Tyson K and Dave G came to my home to replace the entire HVAC system. They came right on time and were very polite and professional. They even were patient with my 3 little barking dogs. They took care of everything that needed doing, they completely cleaned up after themselves. They put down carpets to protect my floors. A very big thing is Vincent took his time making sure I was comfortable with the new thermostat. I would highly recommend George Brazil to others. Also, the people I dealt with before today were also very helpful and friendly. They have a good company there.
Lee Ann Cecil
7 years ago
Rose is as friendly as they come! Super passionate about providing a service for her customers. She cares about people and enjoys making them happy to be George Brazil customers. Calvin and Jason were very courteous and friendly. They worked quickly and efficiently to get the old AC unit of the roof and the new one up and running. The were sure teach me how to use the new hi-tech thermostat and answered all of my questions. All of the employees that came to the house were careful not to bring in dirt and grime from outside, they were professional and seemed to really enjoy their work. I would not hesitate to work with them again or to refer them to friends!
Tried to say we needed a new compressor almost 6k... Cousins came out replaced the contactor free of charge. Will never call George Brazil again
James Lincoln
2 years ago
Rose was on time and easy to work with. She went above and beyond in servicing my three units. We have two large hairy dogs that go into the house through a dog door located close to the units and she found that the condensers had lots of hair coating them. She took the grills off and cleaned close to 10 years of hair off. From the outside of the grill they looked clean. I never realized they were that bad! No previous tech took the time to check them out. When it heats up again, I'm sure the units will operate more efficiently. Thank you Rose! I hope she comes back next time.
By far one of the best in-home technicians I've ever had the pleasure to deal with. Not only did she take the time to fix the problem, but she taught me valuable information along the way. Dealing with air conditioning issues is probably always stressful, and this time was no different, but she definitely turned around a bad situation for us with kindness and trusted knowledge.
Dr. Ronald W. Bailey
7 years ago
Brandon came to our home to inspect and repair any problems that may have been found after a thorough inspection.. He did find a few things that needed to be upgraded and repaired. He gave me a thorough overview of what he found and I felt very comfortable that he would have us back up to running speed very quickly.I thought he did a fantastic job and I would highly recommend him for any of my service needs.
Christy Hogue
6 years ago
We had to have our entire 5 ton split system A/C-heating system replaced. Marc S. was the salesperson. He did a great job. He made sure that he didn't leave any unanswered questions. George Brazil had roughly the same pricing as the other three companies we had out for estimates, but they have the best warranty. We got a 2 stage system. Calvin W., and Robert A. were our installers. They did a wonderful job and they were very professional and knowledgeable. Calvin ensured that we understood how our system and thermostat worked and that we did not have any questions. The crew did a great job of cleaning up after themselves.
Teresa Pinter
5 years ago
Josh was courteous, efficient, and very pleasant. He arrived on time, called to let me know he was on his way, and explained what he would be doing as part of our routine warranty maintenance. He also quickly found the source of a minor rattle (turned out to be a loose fin on the duct in the hallway), and made sure it was fixed before he left. Very pleasant and professional. We have been very pleased with all George Brazil personnel and highly recommend them.
Lydia Matos Cruz
3 years ago
Today I had a York air conditioner installed by 3 technician's. Charlie C & his crew Calvin W & Edgar R. I received a call beforehand & wow they was here on time. The three of them were so professional. They knew exactly what to do and finished the job earlier than what they've anticipated. I would definitely recommend them to other customers. Thank you George Brazil for your find workers. ?✔
Kathryn Jarosz
7 years ago
Not only has working with the George Brazil company been extremely pleasant--everyone has been timely and polite and quick to respond to our broken a/c--but working with Nate was especially great. He was honest in sharing the options available with the a/c issues we were having and was thorough and efficient in helping us get the issue fixed. He came out to our house at 4pm and had us all set up to receive a new a/c unit by 6am the next day. I cannot thank him enough for that in this hot weather! I have already recommended using George Brazil to several others and based on the exceptional service I have received, I plan to continue recommending them in the future.
Justin L & Tony H showed up on time. I have to say these guys were on point. They explained what they were going to do and answered any questions that I had. They covered everything that needed to be covered. Installation went well and my new HVAC system ac/heating worked perfectly. When they left you would never know that they were here but the work was done. That’s the way it’s supposed be. I will use George Brazil to replace my bigger unit.
I am so impressed with the quality of the work delivered by Vinny & Kenny. They were so meticulous in carrying out the maintenance activities on my three-year old AC units. Throughout the visit, Vinny & Kenny would keep me in the loop of the progress - via short videos (delivered to my phone). The videos (with narrations by both!) would let me know the items being inspected and their conditions etc. Thank you very much for the work done.
Mike F. was very professional. Called 30 minutes prior to his arrival to confirm booking and location and was on time. Professional and used shoe covers before entering my home. Polite and well mannered. Assessed the situation before making a judgment call and when he finished his assessment he formulated a couple of price quotes to include my options that may take place in the future. Very knowledgeable in his field and explanations. His work was timely and effective. Kept the cost down and included maintenance as part of the package. Overall, I felt like I wasn't taken advantage of and that I was given the best service possible for what I was charged. Time will tell. Thank you Mike F.
Minimal Effort
a year ago
I had George Brazil come out because our AC temp was not reaching the targeted temp over the weekend. They came out and told us that the unit needed to be replaced. It was older and gave us a quote for 12.5k for a new 5 ton system. I asked what brand and the tech informed me it’s whatever they had on hand. I told them I would call back. I got a second HVAC company to give a second opinion on pricing and we didn’t need a new unit! George Brazil never went into our attic to see the air handler door was not on and it was pulling hot air from the attic. Once the door was placed on Voila our house was cold again! We inquired about replacing the unit because we want something energy efficient and we were quoted a 5 ton Trane 2 stage unit for 10.5k! Huge difference with better quality. Don’t trust George Brazil, these guys can’t be trusted if they can’t do a simple job and want to sell you something you don’t need.
We have been using George Brazil for our Heating and Cooling units. They have the best prices and services. Andy just did a repair on my AC. He is very polite, informative, nice, customer oriented, and very knowledgeable about his work. He does the job well done. Thank you Andy
Just had a central air conditioning and heat system installed by George Brazil. The team led by Jorge R along with Chris F and Edgar performed one of the most professional, complete and thorough jobs I have ever seen. They were timely, thorough and clean in their installation. Great Job! Great customer service! I would not hesitate to recommend the company.
Temps still reaching over 100 during the day... AC compressor goes out at 6pm on Saturday evening. Contacted about 4 different companies immediately. George Brazil was the ONLY company to immediately answer the phone and to take care of us (we never did hear from the other 3 companies at all). We scheduled a tech for the next morning. Mike Fetters called at 8:15am Sunday morning and was at our house at 8:30am. A burnt wire was discovered and repaired - and we were back up and running. Since our AC unit (Trane) is 23 years old, we had planned on having it replaced this winter. Mike spent time with us going over their pricing/options for installing a new York unit, if we decide on York. Mike could not have been more pleasant, professional and knowledgeable. This is the way a business should run - excellent customer service!!! We will continue to use George Brazil and we highly recommend them!
julie santoyo
4 years ago
When our AC went out, I called this company mostly based on it’s excellent reviews. After the initial assessment, I had some concerns and began to wonder if I had made a mistake in going to this company. When I reached out to voice my concerns is when I realized why this company is rated so highly. The ladies in customer service, Stephanie and Chandra( I hope that’s right) were patient and listened to my concerns and did everything they could to help me. Vinny, the service manager, I have no words to thank him for his kindness and demonstrating that this company is truly invested in making sure it’s customers are happy and taken care of! I will never forget your kindness! The technician Mike F. Was kind, courteous and knowledgeable. He communicated well with us and went over our options and did a great job fixing our AC. I am in healthcare and pride myself in the service I provide my patients. This is the first time in a long time that I have felt the same care given to me. Thank you!
Mike Jolly was my service pro & was fantastic! He was professional & knowledgeable. He helped diagnose my a/c system & prevented me from going forward with an expensive repair that was recommended to me by a different company. I will definitely be calling George Brazil from now on.
UPDATE, June 2019. I continue to renew my service contract for my A/C & Heat unit with George Brazil. This time, technician Harlan provided the service. Harlan was knowledgeable and thorough in his inspection & cleaning of my AC unit as well as courteous. Give him 5 stars!!!Nov. 2017. It's been six months or so since I last reviewed Georg Brazil A/C. I continue to be more than satisfied with the service. I believe the technician is what makes a company grow & thrive. Once again, I'd like to give 5-stars to their technician, Rose M., for the providing professional service with a happy smiling face.I bought my house in early 2015. It came with a service contract and warranty on my AC/heat unit with George Brazil. I have no complaints. Their technician, Rose M. is always courteous, professional, knowledgeable, & competent.
What a great team I had to help me replace my 16 year old bottom line (on its last leg) AC units. It started with Roy who came out a few years ago to help me keep the units going. He was honest about the length of time I would get out of the units and gave me some good options and information then. He didn't try to hard sell me on anything I didn't need. So, when I knew it was finally time to replace my 3.5 ton units I knew who to call. Roy and I put together a plan together and in 2 days the rest of the team came in and executed the replacements. They were attentive to keeping the area clean after the install and communicated well during the process. I am now loving the chill in my home. I went with a 2 stage, 4 ton, 17 seer, York Affinity. Super quite and will surely save me money on my electric bills. Thank you George Brazil, and a special thank you to my team, you guys rock!
Andrew H. was very informative and did a thorough job on our system. Great customer service. I highly recommend them.
We had been battling with our home warranty for months; our downstairs AC unit went out in June, July, and again in August. Finally we were at our witt's end and sick of them just putting a bandaid on the problem when we knew the whole unit needed to be replaced. We called George Brazil on a Friday around noon, they had a technician, Lance, come out between 1pm and 5pm; he arrived by 3pm and confirmed that we definitely needed a new unit as ours was 20 years old. He went over the pricing with us and all of our options very thoroughly. They were able to have a new unit and technicians out the very next morning, a Saturday! They arrived promptly on schedule and gave us a heads up when they were on their way. Rodrigo A., Enrique H., and Ivan G. We're all very efficient and cleaned up after they left. They wore booties over their shoes, laid down protection over our floors, and vacuumed when they left. We had a new unit installed by 2pm on Saturday. We are so impressed with the customer service when we called, the quick service call, and the installation process.
The installation crew was great! They called 30 minutes before their arrival, which was in the window. They found old equipment in our attic left by a previous owner and removed all of it after notifying us. They were professional and courteous. Our house was left in great condition! Thank you so much!
Phyllis Conary
a year ago
AC started blowing hot air on a day of 104 degree temperature. After calling other companies which could not come out same day, we called George Brazil. Called in morning and sent out technician at 12:30. Brian called first and arrived right on time (so no waiting in very hot house). Brian was very professional, explained the problem, provided estimate and proceeded to repair within the hour. I purchased the repair and some extended maintenance for under $1,000 with no charge for the service call. Needless to say, I was delighted with their service and will be using them in future.
Dennis Nelson
6 years ago
We were extremely pleased with the superb service we received form George Brazil Air Conditioning and Heating regarding our emergency air conditioning repairs today, and in particular, with our service pro Brandon Westfield. The service was prompt, thorough and very professionally done, and with very reasonable cost. Brandon' is extremely knowledgeable pleasant to be around and always polite and respectful. We cannot say enough good things about our experience! Top notch company and technician!Thank you,Dennis and Pat Nelson
Recently we had George Brazil install a new A/C unit for our home. They did an exceptional job and a Fair Price! I had two other quotes that were 25% more for the same unit! No need to shop around, they have all the bases covered, Exceptional Service and the Best Price in town! :)
It has been our experience that George Brazil always stands behind their work and often goes above and beyond. In selling our home, the inspector found a few things they recommended for our air conditioning unit, even though George Brazil had originally installed it to code. George Brazil took care of it with absolutely no hassle. Calvin came out on time, was personable, yet professional and not only took care of the items on the list with precision, but also took the time to give me advice on a related matter in the attic. Edgar R. was assisting and was equally as helpful. They make a good team. We have had nothing but good experiences with George Brazil technicians. Thank you.
Heather Power
2 years ago
Mike was here at the beginning of the time frame quoted. He was very friendly & professional. He wore a mask as did I. He took photos of my unit & explained everything in detail. Then he gave me some options/prices for servicing the AC. I am very happy & will continue to use this company.
Holly “Holly E.” Enk
a year ago
Jeremy and Marco were very friendly and professional. Did through inspection and recommended maintenance. No A/C issues just routine maintenance and cleaning. They sent photos and videos as they were inspecting via text. Came at beginning of time window specified and called shortly before arrival so I knew they were on the way.
Impressive experience today with the tech Chris who showed up to do a routine check up on our air conditioning units! He was thorough, took his time and explained everything about what he noticed-- good and in need of work in regards to the units. Appreciated greatly the care he took in covering his shoes prior to entering our home since we have wood floors. In addition, he reset the thermostats, which have been rather confusing on one of the units due to the type installed, but he set them to meet our needs rather quickly. Very impressed.
I met Jason last Friday when my air conditional was having problems and he did everything possible to get it repaired. He even left my house to get another tool that would possibly unlock my compressor but it did not work. We started talking about a new compressor but I had company in town and the compressor would take too long to arrive. We then looked at several new units. He explained every unit on the list that he had. I told him that my first unit was purchased several years ago when the owner Dave was getting his business in Chandler and that I had purchased a new unit for my son just last summer. I told him how I was impressed with Dave. He got on the phone and talked to someone and the next thing I knew he and I had agreed on a new unit. I was so pleased with his desire to help me. He made every attempt to get it installed the next day so it was not possible so we decided on Monday, April 29, 2019. It has been installed and I am so happy for his help. He truly represents George Brazil in such a dedicated way. He is also fun to talk to and has that wonderful personality that makes it easy to do business with the company. Again, like many people I have met who work for George Brazil, he and others truly represent the company I am sure Dave would want them to.So, please let Jason know how happy my wife and I are about the new unit and the manner in which he represent Dave and George Brazil.And by the way, my name is Eddie J. Lewis even though the name Jevon Lewis who is my son's name came up on this review.This company and employees are the best.Thanks,Eddie
Brian Tomasetti
5 years ago
I had an a/c issue and decided to call George Brazil as they were highly recommended. I had never used George Brazil before today, but I am happy I called. Great service started with the phone call. I called around 10:00 AM and they scheduled my for service the same day. Just as promised Roy called me about ten minutes prior to arrival. Roy showed up with Marco in a clean uniform and a positive attitude. He introduced himself and Marco and assured me they would figure out the issue. While up on the roof, Roy took video of what he found that was wrong with the A/C unit. Roy showed me the video and explained to me the different options and gave me a few options that included a service plan that was in my budget and increased the warranty of the replaced parts. All in , Roy and Marco were here a just over an hour, and when they left the A/C was blowing cold air again. I cannot say enough about the employees of George Brazil. This is clearly a well run company with happy employees. it shows.
End of July, my AC went out, I called Chaz Roberts and they couldn't send someone out until 14 Sept. I called George Brazil and within 45 minutes Louis showed up. He was able to quick fixthe AC and we had air until the part came in. Not only did he communicate, he was polite and explained everything. Pricing is reasonable. We won't use anyone else for our HVAC repairs.
Renee Mckimmons
6 years ago
first I want to shout out to John Tasker, he is my service pro and I have been completely satisfied with all aspects of his service. He provides great care to my units, very thorough and recommends the very best for our home, to ensure our comfort. He also recommended the crew of Sherwin H and Chuck W. for our home to be insulated . They were very efficient with every thing the did, and left my home, nice and they were very professional, Shout all to Sherwin and Chuck for the great job, and John T for his great job and professional opions
James Reisinger
2 years ago
Garrett was my tech but he is not listed as an option. He was great and fixed my AC at 10pm. Friendly and explained everything and I signed up for service package because he was so great. Actually seemed to care, unlike another company I tried earlier that same day that did nothing for me.
Best experience we have ever had with a contractor. Greg T. is a very good representative for George Brazil. On time for installation of our new AC unit. Clean, pleasant , and excellent worker. Took the time to explain each and every detail of what he was doing and why.I would hire him if I was in the business.
Steve Mazurek
4 years ago
George Brazil Michelle was my technician she was very knowledgeable clean and performed everything required. Due to my disability she was helpful considerate and we had a great conversation. I would give her an A+ on a grading scale I would recommend her to anyone. As it turned out you remember the favor I did her 10 years ago how ironic pay it forward.
Robin Stadler
2 years ago
Vincent P. Service Pro along with Jeremy B. did a fantastic job installing our new system. They're an awesome team...friendly, courteous, professional, and very thorough. And I didn't have to clean after they left...BIG PLUS! We've been using this company for about six years and they've never let us down. So if you ever need a new system installed ask for Vincent P. and his team!
Patti Thompson
2 years ago
I only work with George Brazil for my Heating and Air Conditioning. I completely trust their opinion and service/repair options, and they value me as a customer. I recently referred my daughter when her A/C broke down as they would honest and helpful. They are professional, courteous and trustworthy. Louie my technician was wonderful. Thanks Louie!!
Mark Peterson
2 years ago
Q and Vin were honest, and helpful in showing me the problem and options on fixing the unit. They went above and beyond what they were paid to do. As a person in the service industry myself , I know what good service is and George Brazil is a top notch service provider. Not the cheapest but hard working and honest service. Big thanks to Q and Vincent
Short version - Mike B. came out on a warranty call regarding our new ac unit - he far exceeded our expectations of service. Mike is extremely professional, courteous, knowledgeable and is obviously very customer service orientated - a definite asset to this company. Despite the reason for the warranty call, George Brazil has been nothing but professional and has provided top quality service. We are definitely happy that we chose this company and can rest knowing that any issues will be resolved in a timely manner.
Florencio Alcance
6 years ago
Mike Jolly knows his profession very well. He knows where to start diagnosting problems and go from there. A very hardworking, knowledgeable and will not leave a work undone. He is honest and will give you the best recommendations for your unit. He is an asset to the company. He is very professional yet down to earth guy. I would recommend your company George Brazil to all friends and family after this wonderful experience. Thank you again Mike for the excellent service.
Garrett was very professional. He explained the problem and solution. I couldn’t be happier with the work he did. System is running great now.
I had to replace my two 13 y/o HVAC units. After selecting George Brazil for the work the units were installed the NEXT DAY! The crew of Ferris T., Robert L., and Rodrigo A. were three of the finest technicians I have ever worked with. They were knowledgeable, courteous, personable, and worked with incredible integrity. They all could and did answer any questions I threw at them, explained exactly how the install would proceed and worked like a well oiled team. Kudos to those gentlemen for showing such professionalism that is seldom seen in the twenty-something generation. I was happy with my previous AC company, but if Ferris, Robert L, and Rodrigo are an indication of George Brazil employees I will be ecstatic with my new relationship with George Brazil!!
Elizabeth Nguyen
3 years ago
I purchased a new AC from G Brazil aprox 7 years ago. The unit is great. The service checks are wonderful piece of mind. I have had numerous techs come to my house, but in the last 2 years I keep asking for Harlan F. He is professional, efficient and always goes above and beyond. He never tries to sell me anything, he always cleans the unit and he is happy to rescue golf balls that have landed on the roof. I stay with G. Brazil b/c of Harlan.
Purchased new Trane AC Unit. Great non pushy sales guy. Simple: Best Products, Best Price, Best Warranty. No games with charging more for 6 months same as cash credit line. Install crew was on time and took their time. VERY neat. Very clean. Did not leave until I understood everything. I actually wanted to give the business to friends of mine in local networking group but none of them offered what George Brazil did. Finally, they also had the best social media reviews. Joe R came back out in 2018 to replace thermostat... router was giving us a hard time but he got it done! Good job.
Vincent and his team were extraordinary. They finished the job in a timely manner, and were very thorough in their installation. They answered all our questions and were very professional. I would highly recommend George Brazil for all your air conditioning needs.
Chuck W. and Nathan S. were very professional and went above and beyond the details layout in the contract. I've been very happy with this company from the quality of work they perform and the techs they hire. Today I had them perform a Duct clean and seal. Not only did they do that, but Chuck and Nathan also improved the air flow to the front of the house making some changes to the Duct work. I now have more even cooling across the house, my office now gets cold. Thank You guys - one happy customer.
Recently moved here and was so impressed with the Customer Service and communication with this company. Chuck W. came to do the annual maintenance for our heating and A/C. He called to let me know he was coming and how long it would be, arrived on time and was very polite and courteous. He explained everything to me in detail and also showed me pictures what he did. He took the time to do things as needed. Thank you Chuck and George Brazil A/C and Heating for a great first experience with your company. A+ for this Tech.
Cory P. called approximately 1 hour prior to our appt time, to advise he was en route & give us an estimated time of arrival. Upon arrival he introduced himself at the door & shook my hand before entering my home. Once inside he immediately put on the protective booties over his shoes (and throughout the entire consult, took them off when outside and put them back on while inside). After meeting my husband and before making his 1st trip back to his vehicle, he asked my permission to let himself back into my home, which 2 other companies did not do. I appreciated his manners, consideration and respect of me and my home.While doing the necessary inspections and discussing everything with me and my husband, Cory was very polite & friendly. He asked us questions to ensure he knew exactly what we were looking for, what would and would not benefit us and he answered all of our questions without hesitation. He smiled throughout the consult and spoke with the utmost professionalism and respect. I highly recommend Cory as your consultant and if he is the example of George Brazil, then I know I will be happy with our upcoming installation.02/04/2020 UPDATE: We had our installation on Saturday 2/1/2020. Vincent P. & Cody M. were our installers and, once again, we cannot say enough good things about the employees and the service provided. Vincent called us the evening before and arrived exactly at the time he stated he would; with Cody coming about an hour later with all of the equipment. There were no booties required this time, as they laid out 2 red carpets from our door to the stairway and several cloth tarps covering our entire staircase and hallway leading to the attic access. They were both very polite, professional, respectful and answered all of our questions every step of the process. When the install was complete, they went over all instructions and paperwork before leaving. They cleaned up after themselves and left no trace that any work had been done. My husband and I are very happy with George Brazil and the 3 wonderful employees (Cory P., Cody M., & Vincent P.) we dealt with; additionally, Laura Wingren (the marketing manager) is also a delight to correspond with, as I had to email her to ask how to add the installers to my Google review. Thank you all for renewing my hope in the service world. It is refreshing to find a company, like George Brazil, who not only request, but require, their employees to be the best of the best.
Kathy Alexander
5 years ago
EXCELLENT CUSTOMER SERVICE!Thank you Brandon W.I have a maintenance contract with this company and my experience from the first contact with the customer service representative to the technician who arrives at my home has always been above and beyond.Great people, great service and trustworthy.Brandon is the man to request if you need service in the east valley. I am always impressed by the level of attention and professionalism I receive from Brandon. Can't say enough good things about this company and it's highly qualified employees...
Chris Hedgecock
3 years ago
Sort of in shock and how fast, efficient and effective this repair was. She explained exactly what she was doing and how I could do the procedure myself next year. It was an excellent value and I will be using this company in the future. One of the best experiences I've ever had with a home repair. I'm truly impressed by their professionalism and knowledge. Five stars.
Deborah Perone
3 years ago
I have been using this company for years and they have never disappointed me. This company has the most honest and professional techs of any company in the business. I use them for plumbing and air and heat services..Ben Y. just serviced my air and heating units and was very thorough! He explained all the service checks that he did. Very nice gentleman. I will request him to be my service Tech from now on. Thankyou Ben and George Brazil!!
Rosilyn Richey
a year ago
Rose is awesome. She is very responsive and cares about her customers. She was on time and able to diagnose the problem very quickly. She had the necessary parts on her truck and completed the repair. Thanks to rose we didn’t have to spend an overnight in a hot home during middle of summer in Phoenix when temperature exceeded 114 degrees earlier in the day.
LOVE ME SOME GEORGE! Bryan came out today and diagnosed the problem within 5 minutes! AWESOME service! After working with a home warranty and a FAILED visit with another company who did nothing! Customer for life here as well! THANK YOU! I will sleep well tonight knowing it's done and most of all COOL in the Arizona heat!
Monserrate Velazquez
8 months ago
Without a doubt, great service, wonderful technician and very respectful to our home. I won't use anyone else moving forward.
I called since our A/C was not working today. The nice voice said sometime between 4 and 8 we would have a service man here. It was after 5 when Mike Feters came in to check our A/C. 1/2 hour he had found or problem and we were starting to cool off in here.What is nicer than a handsome and a well groomed young man comes to fix your A/C? Very pleased with his customer training! and work!Thank you George Brazil for your service men! Good job Mike!
George Brazil Air Conditioning & Heating has been our service provider for many years. Our regular technician, Rose M., is always friendly, professional and knowledgeable. Rose keeps our equipment running reliably.Recently, we did have an A/C problem that required a warranty specialist. Mike B. was the specialist that diagnosed and corrected the problem. Mike was also very friendly, professional and knowledgeable. Mike shared with us useful information that will help us keep our equipment running efficently, while keeping the indoor temperature comfortable.We highly recommend George Brazil Air Conditioning & Heating.
Shirley Feske
4 years ago
Yesterday we had an air conditioner system installed by George Brazil Air Conditioning and Heating.We were SO impressed with this company and the lead man, Jorge, was amazing. He answered all our questions and was so kind and friendly. He took his time to explain the new thermostat that is connected to our WiFi and actually connected it all for us. They left the premises cleaned up as if they hadn’t been here. I would recommend them highly to ANYONE needing a new system or maintenance on their system.
Excellent service From ALL of the Brazil people we dealt with. Mike F came out the first day after install and made some adjustments and was most professional. The two installers, Calvin and Robert were also excellent. Would recommend this company without hesitation.
My Service Pro. Harlan Finzer was very helpful. He was a great representation of his company. He was punctual, called and provided his eta, explained every thing he was doing as he went along and answered questions I didn't l know to ask. There was no rush for him to get his next appointment and absolutely no sales pressure. I would highly recommend both this George Brazil and Harlan!
Carlos Kutcherman
2 years ago
My service tech was Mike F. He was very informative of letting know the worked that was needed. Mike did an outstanding job and went way above and beyond. His professionalism and service is topnotch. This company will stay in business with employees like Mike.
The response to our call for repair late afternoon today was fantastic. Within a few minutes of our call we received a call from Michelle that there was a tech available and we were his next call. We received a call within a few minutes from the tech, Joe, stating he could be here within five more minutes!! We were very happy with that. Joe came inside and took all of our info on the problem. He explained what he would do to determine the problem and went to work on it. He came back in shortly thereafter with the defective part in his hand. He fully explained everything and asked if we had any questions or concerns. He had replaced the part already since he had one in his truck! We would be warm again tonight! Your tech, Joe, was awesome. He is very knowledged and very courteous and professional. Awesome. We value the tremendous and prompt service we received tonight, a Saturday night at that! THANK YOU!
From my first call to request an appt to the end of the day - cool ac air returning - I’m very impressed with HVAC professional - Jason and electrician Chad.Every step of the way these two guys worked so hard. Jason even came twice and made sure my home was cooling down.Thank you George Brazil for sending these two shining stars!! I will be a life long customer.
Shannon Henrie
8 years ago
Even though what I thought was a routine maintenance call turned into a need to replace my entire heat pump, all of the George Brazil staff were great to work with throughout the entire process. Having worked with other companies performing maintenance on other areas of my home simultaneously with this one, George Brazil was the best at communication and professional service. I felt like they truly cared about me as a customer and it wasn't just another job to check off the list. Thank you, Tom, Peter, Johnny and Andrew for making this experience a pleasant one.
Melissa Young
3 years ago
Current, 2 stars (and only a two due to the prior 5 star score): I hate to do this, but just slashed my score, and this is 100% due to the HORRIBLE scheduling department. They have now cancelled 4 out of 4 scheduled appointments for various reasons over the last number of months. I have given them 16 hours of windows (4 hour windows each appointment), and the routine maintenance they keep calling me to schedule still has not been performed. Let's hope that the 5th time is a charm!2 years ago, 5 stars: I have had nothing but great experiences with the George Brazil team! After dealing with horrible AC service providers through my home warranty company, I decided to go out of network and I am so glad that I did. Rose, my service technician, went above and beyond what might be expected to provide unparalleled service. She quickly built a good rapport with myself, my parents, and my dog. She took photos of problems in my attic to show us specifically what her concerns were. She took time to identify these problems, speak with the home warranty company, and to provide multiple options for solutions. She also followed up promptly and as promised. I look forward to having her come visit again in the future when my other AC unit needs to be replaced. Other individuals to identify are those that installed my new AC unit in a professional and thorough manner: Jorge, Guillermo, and Alexander.
Valentino A. and Jesus G. were very helpful and knowledgeable when installing my new air conditioning. They were extremely friendly and patient as they answered all of my questions. They acted in a professional manner and represented the company very well! Thank you for being so helpful.
I am very impressed GB was able to come out so quickly. When it's 115 degrees with no AC, minutes feel like hours. Todd did a fantastic job identifying and resolving several issues we had (including replacing the motor on the blower). I could not be more pleased. Great job GB and Todd!
Michele Maassen
7 years ago
High five to my guys at George Brazil! Hank always provides excellent service. He always professional, up front and trustworthy. Unfortunately the fix was too much this time so we had to replace our AC unit. Noel and Amilo worked diligently for many hours in unbearable heat! They did a fabulous job and cleaned up after their install. I was very happy with their work and professionalism. Thanks guys!
This is an individual review for Chuck W, but it is also a general review for the entire company. Chuck was great! Very personable, professional, and knowledgeable. He is a wonderful representative for George Brazil. We really like George Brazil as a company. We have used them for 13 years and will continue to do so. The company treats its employees very, very fairly, making for happy and contented employees. Such employees provide excellent service, thereby keeping and adding customers to the company's clientelle. We give George Brazil, the company, and its employees our highest recommendation!
We needed our a/c unit replaced during the record breaking heatwave. Hiram B and Mick C were the technicians on the job. They were each prompt, polite and kept us in the loop during each step of the installation process. We appreciated the calls ahead to let us know when they would be on site. We were told it would take 3 to 5 hours to complete the job. We were pleasantly surprised when everything was up and running in a little over 2 hours. Mick made sure we understood the new thermostat and the cycles the new unit runs through. We could not have asked for a better experience.Mark B and Taurin C were here today 6/28 to install an additional return for our a/c. It was a messy job to do but they made sure everything was clean and removed from the house. They were prompt and efficient. Obviously they knew what they were doing. An excellent experience and a job well done.
john somebody
3 years ago
This is the second time I used George Brazil and in both instances the work was performed faster then I was quoted. The technician was very polite and explained exactly what he did. The price was reasonable and honest. I noticed some negative reviews as I read all especially the negative ones. I must say this has not been my experience.Customer service I would give 5 stars to and again this has been my experience with George Brazil.
Cheryl Lomeli
4 years ago
Marc was amazing. He was the 3 rd company to come out to give me an estimate. He was so patient going over all my options and I asked a million questions and he never even looked like I was driving him crazy. I ended up buying the top of the line AC with a lifetime warranty and he explained all the different options that he felt were important to me. My biggest problem in the past was airflow and he told me exactly what I need to fix the airflow problems. Very fast process, financing took 5 minutes, he made sure that SRP would give me a rebate since there were lots of factors involved and installation is Friday. He is definitely an asset to the company he works for. I would definitely recommend his company.
Jeanine Leary
2 years ago
I had George Brazil install my new Air Conditioner and was impressed with their professionalize and their just nice overall personality. My install was a little tricky but they stayed and made sure it was all done and taken care of correctly. Very happy with it.
I want to give an amazing thank you to Hank Wesloski for his professionalism and customer care service he has shown us. Me and my husband talked to Hank with George Brazil and different companies before we had a new 5 ton York air conditioner installed on Thursday....previously we had a 4 ton that was not cooling our backrooms which were added on 10 years ago. We thought we were going to have to buy a splitter or another A/C unit for the back of our home but after Hank came out on a Saturday and looked at everything possible he came up with a solution that no other company did that saved us a ton of money and our back rooms are so cool now. Hank made the process so easy and followed up with us every step of the way like measuring everything like the returns, electric panel, and calling us to keep us updated on every step. He even called 3 days prior to let us know the exact date and time and then as a bonus his office called to make sure we knew when the installer would be arriving. When Hank was at our home I mentioned that our youngest daughter just bought a house and that the A/C was running all the time and to my surprise he asked if he could look at it and we gave her Hank's number and she called him and he came out on a Sunday and got her set-up to have the coils and ductwork cleaned. I wish more companies had employees like Hank.The day of the installation we had Tourin C who called ahead of time and let us know he was on his way with the new A/C and crane. Tourin was also very professional and polite from start to finish. He showed us how to use the the new thermostat, replaced 2 new returns, redirected the drip line, just did so many things to mention.My experience has been wonderful beyond words and I highly recommend calling Hank with George Brazil and having Tourin install. If you need to know anything or having doubts about who to call it's worth the phone call to George Brazil but make sure you ask for Hank and Tourin. You can also contact me if you need a real person experience.
Roman Williamson
7 years ago
Had the BEST ever experience from George Brazil today. I called today (Saturday) and asked if I could have someone come out today and was told Yes and that the service tech would be out between 12:00pm and 4:00pm. The service tech (Nathan S.) called to let me know he was on his way. He was early! (That never happens). My experience with Nathan was the most pleasant I have ever had with any service tech. He was clean, neat and courteous. He covered his shoe before entering my home and showed my home the utmost respect.Nathan began diagnosing my issue and invited me to look on. He took the time to explain the panel information sheet and what he was checking and why. (That never happens either). Nathan showed extreme confidence in his knowledge and abilities. He took the time to help me understand what my issues were and what it would take to resolve the problem.My experience with Nathan was great and I will from now on use George Brazil for my HVAC needs. If the other service techs are half as good as Nathan, no wonder this company does well. You now have a loyal customer!
Lynne Gabriel
2 years ago
Chuck has been to our house twice - once to asset the problem and then again to do the repairs. He is very cheerful, friendly, confident, and excellent in what he does. I know we will get the best man on the job with Chuck.
We woke up to unusually warm house this morning after the monsoon hit last night.Our Honeywell Pro Series Thermostat was dead in the water. Called George Brazil at 7:00 Am and schedule a service tech between 10:00 and 2:00. At 11:45 Chuck W gave me a courtesy call to let me know he'd be here in 5 minutes. As soon as we met he said he'd been thinking about my issues, read some notes from our summer check up and said he believe the condensate drain pan had quit dripping water and the safety switch shut the t-stat down as designed.Chuck made a couple of checks and sure enough said it was plugged.So he adjusted the main pan height and gave it a little down hill action toward the drain, installed a new PVC line to the outside, capped off the one that wasn't flowing to the sink in the bathroom and we were back in business.I have been a service provider my entire career and know excellent service when I see it, Chuck W provided the best customer service I have received in Arizona since moving here in 1998. Every time I've called George Brazil I continue to receive the highest level of service possible.Chuck continues that professional, courteous and excellent service tradition of George Brazil Thank You!!
Bradly H. arrived within 20 minutes as advised within the courtesy call he made prior to arrival. He was courteous and attentive while I described the reasons that prompted us to schedule the service. He inspected the system and made necessary adjustments (added refrigerant) to ensure proper operation of the unit in a timely manner. He explained what additional parts (leaking coil) and maintenance were required and within what typical time frame we might expect the part to arrive and additional maintenance to be scheduled. When asked, he also provided us with information about our warranty (until 2021!), that this call was at no cost, and that when our warranty expires in 2021, we could purchase a new unit with a lifetime warranty. We are really happy we purchased our A/C unit from George Brazil
jennifer mildon
2 years ago
The AC service I have recieved from everyone at George Brazil has been SPECTACULAR!!! They took my call late on Wednesday night & scheduled me for an early appointment the very next day!!! They have been prompt with arrivals & I just can't say enough about how happy I am with the service I yave received from them so far!!! Jason, Angel, & Dawson were fantastic & made sure to provide me with all of my options & keep me updated every step of the way!!!
Corey is one of the nicest men I've ever interviewed with I'm proud to say that I will be employed by these fine folks and great organization in the air conditioning and heating industry starting March 25th 2022 thank you Quality Home Maintenance and George Brazil for the opportunity.
Had 2 Air Conditioners replaced. Three George Brazil workers (Christopher F, Enrique H and Steve D) came to complete the job by taking care of the insulation and repair. They were very nice to us and took great care to prevent any damage to our home. They took photos to show us the result of their work which did not make it necessary to personally observe it. I was very pleased with them and their work and would recommend George Brazil to anyone. Great experience.
Cecile Bastin
5 years ago
Great service on the phone from Mark at service center. Great service with a smile from service pro Mike Joly who came to the house and did a full review with pics and video. They are professional, efficient, courteous, well organized, proper, clean (mat and shoe covers) ... awesome! It's so nice to have a company that I can count on if I have any issues with my unit.
My technician, Rose, was her second visit to our home, and each time she has been professional and has engaged us in the process to help us understand what is happening and to he recommendations. I hope Rose is sent to our service calls every time. I have also used George Brazil on several occasions plumbing service call and hvac services, and I would highly recommend them.
Michael Tiedje
2 years ago
My AC went out over the weekend and the usual AC guys I use were unable to get out so I called George Brazil and Lance made it out promptly. The repair was quoted as more costly than I expected and unfortunately Lance was unable to make the repair that day(not his fault) so since I was unable to get it done over the weekend I called my usual guys on Monday. Well unfortunately for me they came in higher than Lance and George Brazil but I really needed to get the job done so I just had them do the repair. I still wanted to give a shout out to this company for being available and being able to come in cheaper and especially to Lance who came out and did good work but didn't end up getting my business. I am still satisfied with the work done but I will definitely be throwing George Brazil some business in the future. Thanks again to Lance for being a stand up guy!
I was very pleased with the work George Brazil did. Air went out on 6/13 and new air conditioner was installed next day on 6/14. Luis Palomino was in charge of the crew. Their work was quick, professional, and clean up was excellent. Luis keep me well informed of every step and what they were doing. Luis also covered all operating procedures of air conditioner and operation of thermostat. Luis even helped me set up the app to operate air conditioner from my phone. I highly recommend George Brazil.
Karen Van Belle
5 years ago
I am so impressed! Today I had a new AC unit installed. Let me begin by saying how impressed I was with the salesman Joe Platt- very knowledgeable & professional, even came to my work place for me to sign the paperwork. All of the install crew were very polite and professional, led by John M. I would recommend these guys to anyone!
Michelle was prompt, efficient and very knowledgeable. She did not try to sell us a new unit, she just presented the facts. She was very polite to both me and my wife. She stayed late until all the paperwork was finished and made sure we understood everything. She presented the information in a professional manner, and she did not act like a sales person. She also made sure all appointments were solid before leaving.
We had Todd come out to do maintenance check on May 2, 2018. He said our 10 year old unit was completely shot and recommended bandaid repairs for 1000.00 or new unit for 9800.00. We had not had any problems. He said compressor would start running, not turn off and not blow cool air. The next day all of the above happened. Our home warranty tech came out, said nothing wrong with unit, but a wire had been pulled out of unit and if no one had been in attic, we could draw our own conclusions. Have had no problems since. We feel we have been taken advantage of and have been told twice that management would contact us, to no avail.
I was super impressed with the speed and efficiency of George Brazil's team. Mike, the service rep showed up, fixed the problem and didn't charge me. How often does that ever happen. Kudos to George Brazil and team.
I had Josh servicing my 2 heating and air conditioning units for many years, he is very knowledgeable on the products he services. He is one of the most polite people I ever met !! He had a trainee Juan C. when they came to my house this time, Juan also was very polite and was servicing my units while Josh was supervising. Good JOB Juan you got a great Teacher..
Bobby Martinez
a year ago
So my mom got talked into buying a new unit from these guy's with warranty within the first year it had problems and a few time's after that. Now the blower motor is out and they wanna charge her almost $800 for labor on a $80 part seems like highway robbery for a job that might take two hours at best.. I will never recommend this company to anyone unless you feel like getting bent over! BBB has all information and like I said highway robbery!
Candace McGuire
4 years ago
Our heat pump was giving us problems and we got conflicting recommendations for solving the problems. I called George Brazil around 10 am and 2 qualified technicians, Chance and Lance came out at 1:30. They assessed the situation, provided options for repair or replacement, explained and set up financing for a new unit. Next day installation. There is no better customer service.
Robert Gazinski
3 years ago
Ben called in advance to let us know when he was arriving. He was very polite & courteous. And most of all, he was very thorough. He took care of both units without us prodding him along. He was well prepared to deal with our units. We will request Ben specifically for our next servicing.
Michelle J. did a great job fixing our heater. She was very friendly and took the time to explain the problem and how she fixed it. Her customer service skills were excellent and we will definitely be recommending her to friends and family! Thank you again!
Alyson Cvetanovich
7 years ago
We had a AC situation, I called on a Monday at 530pm and Lorraine the scheduler immediately offered to send someone out same day. We scheduled appointment after Lorraine took the time to talk with me about our situation and immediately I knew we were working with a reputable company. The technician who came out Manny was honest and efficient. Turns out the issue we were having was due to our own do it yourself mistake. He helped my husband rectify the issue free of charge! I cannot say enough good things about my experience, living in Arizona we are bound to have AC issues and Manny's honesty and professionalism just earned a customer for life!
Jay Hernandez
11 months ago
I scheduled an AC tune up several weeks ago and took the day off of work to be here for the technician, my appointment was from 10am to 2pm and no one bother to called me or update me that they wouldn’t be able to make it, I had to call and find out for myself, poor customer service and communication.
Christina Sinnwell
3 years ago
Historically the staff have been knowledgeable and take the time to educate me in a way that allows me to make effective maintenance decisions. Last maintenance call, Rose was especially good with the foster dogs I was caring for while switching some wires on an incorrect thermostat install. Not naming names here, but it was a nest installation completed by a dear friend that offered to help. You know who you are and I appreciate you! Rose and I had a good laugh.
Heather Fontenot
4 years ago
My brother recommended George Brazil to me as our AC died while my husband was on a business trip and he was unable to fix it for me as the damage was to great. With my first visit with Phil S. deciding what unit to go with and the financing portion he went above and beyond what I could have ever expected!! The most important thing to me was knowing my husband was on a business trip and never once did Phil or anyone else try to take advantage of that. Friday morning when they came to install the unit everything went perfect! Once again Jorge V went above and beyond and explained everything in detail for me! Jorge and his guys were great! I can’t thank them enough for all the help and understanding I received! I would recommend George Brazil to anyone looking for a new AC! Thanks so much!! ?
My AC broke on the hottest day of the year, I called George Brazil and a technician, Brian P. was able to come over and offer assistance with picking out a new unit. The next day when it got installed, Taurin C was the lead on this project. He was knowledgeable, organized and did a fantastic job getting it done fast and getting it done right. He seemed to really enjoy his job and it showed in the quality of work. I am very pleased with the service and technicians that handled this big job. Thank you George Brazil
Charles Henderson
3 years ago
Derek Spicer and Eddie Ayala arrived at the home on the morning of 07-10-19 about 630 am. We had been without air for over 48 hours.They introduced themselves to me and then the got down to work. The installed a new central air condition and heat unit to our home. they we professional, knowledgeable, and very hard working. A few hours into the job Jorge Rocha showed up to help and together these three professionals turned our house into a home again.. They gave us the 5 stars service you so hear about but rarely see. What a outstanding job the did.. Thank You Derek the team leader, Eddie , and Jorge for your excellent service to our family.
Our technician, Michelle, did a wonderful job diagnosing the problem with our A/C unit and was able to get it fixed. She was friendly, knew
what she was doing and wanted to make sure we were taken care of well. George Brazil has always been responsive to our needs.
Derek arrived and I could immediately see he was very knowledge and experienced in the work that he did. He was the senior tech that we were looking for to replace Tom F. who had been our service tech for 10+ years. He doubled for sales so it made it a great fit when we found out that our unit needed to be replaced. He took very good care of us from start to finish. He will be the only service tech in our home from this point forward. We miss Tom F. but Derek is on the best track so far. 5 Stars for him!!!The next day, Josias arrived at 6:30am to install the new unit. He was professional and quickly noted to be a hard worker. He was pleasurable and quite a gentleman. 5 Stars for him!Jeremy, his teammate, arrived shortly together they seemed to work well together. My only fault with Jeremy was he went into our back yard and lit and smoked a cigarette which permeated the house. 3 Stars for himJosh V. arrived when the trouble started and after being without A/C and being told the unit had a manufactures defect and we had to have a new unit delivered. I lost it and although it was not his fault he caught the brunt of it. The unit was replaced in a prompt time. I have no star rating for him...actually my comments from this point forward would only be about George Brazil itself!We had issues arise that had NOTHING to do with him but totally with George Brazil itself. My faith in George Brazil as a company have completely been altered because of it
Kimberly Hale
4 years ago
We had our 2 AC units services by Lance at George Brazil and we were thrilled with the service. He replaced 2 parts of each unit and climbed in and out of 2 attics in the middle of the summer and had the job done in a few hours! The price was extremely fair and he was professional and informative the entire time he was in our home. I would recommend Lance from George Brazil to all my friends and colleagues and I do!Kimberly Kellis
Johanna Brown
4 years ago
Absolutely amazing service. Not only was Jason early he went out of his way to show me ways to keep my home cooler. Signed up for the maintenance contract so I never have to worry about my A/C going out again. And whoever I spoke with on the phone to set up my appointment was great. Being from Alaska I didn't know many of the answers so she made sure everything was set before the technician came out.
Therese Fishman
a year ago
I bought my new heat pump 3 years ago! (2018). I have had to have service on the unit also 3 times. This last time just this month was the topping on the cake. I called them because my AC was not throwing cold air just warm mind your I called them 10:30 in the morning and they told me they could get to me between 8-11 pm. However there will be a $39.95 service call for after hours. After hours ? Not my fault my 3 year old unit broke down again. What about my 10 year full warranty? Do not buy from this company.
I wanted to try a new company to do an annual check up of my air-conditioner. Two weeks ago I called George Brazil Air Conditioning & scheduled me out two weeks & I understand because it's just a check up not an emergency. Today was the scheduled day for the service between 10am-2pm. I was excited to finally get it done. At approximately 12:30p I was called from the George Brazil Company to let me know that they weren't going to show up, because they other customers that needed emergency work. I've waited two weeks for this appointment. They offered me the next available date, which was 12 days from, after waiting for two weeks. I would have accepted even a later that night or the next day or two, but 12 days from now. I am very disappointed w/this company and I now I'm a new customer.
Carol Walicke
3 years ago
This is my second review ,today, for this company. hope it goes through but i will check when finished. It was difficult to post two separate reviews but thats what i was told to do.Cody M was also one of the HVC service pros that came to our home today. A very congenial personality, respectful and also very knowledgeable about the product. They had the job done correctly but efficiently. He did a great job. Thanks Cody M.We would definitely recommend this company. When they say what time they will arrive at your home, that is the time they show up. My son, Ted, is the one who recommended George Brazil to us.
Justin Brownlow
4 years ago
Cory was great! Straight shooter, not pushy. He answered all my questions and went over many options. Worked with me on the best option and the best price. Another company asked for a chance to beat the price and when I gave them the number and what was included they told me to run with it because they couldn’t come close.Cory also gave me recommendations on other things I can do improve our efficiency as well as what technicians to request for the maintenance on my system(that’s part of the package we purchased). Told me that if I have any questions or issues to call him. Not the typical I just sold the unit now I’m going to pass you on to customer service.I would highly recommend them. I was referred to them by my CFO due to the great service they provide and so far I can see why.
Service Tech was on time, gave me a courtesy call 30min out, went to work quickly and got the job done. He explained what parts were bad and showed me the part, had the replacement part on the truck, and gave me an accurate estimate of the cost. I also spoke to him about putting in another unit on the roof and he will send me an estimate for that. All and all very happy with the service and the technician. I will continue to use George Brazil.
Greg was very courteous, conscientious and respectful of our home. We are very happy with his and his associates work. Everything was left clean and neat. Greg showed us how to work our new thermostat as promised. I would highly recommend Greg to anyone looking for a new HVAC system. Although the price was a bit of a sticker shock at the time, we see via the installation that the quality of the work and respect for our home was top on the installers list. That means everything. Thank you, Greg as well as Robert L and Alex J.
George Brazil was awesome from my initial call through the completion of the work on my AC. My service repair person was Michelle. I immediately felt confidence and trust in her. She not only fixed my AC, but also gave me tips to help with efficiency and preventative care of my unit. Thank You!
FIVE STARS - Very impressed with MONTE LEBO. His overall professionalism, clarity of cost and install process, warranty, timeliness, install turn time of brand new heat pump, respect and appreciation - are what most stood out to me. I feel like a valued customer, and George Brazil delivered as promised!!!CAMILO A. was also an outstanding member to this experience. He was on-time, super friendly, trusting, explained to me what to expect as far as the installation, ensured to maintain a clean work area, explained how to use the new thermostat, treated my home with much respect and completed the install as expected. The unit works great!Rhino F. did a clean job as well and from my 40,000 foot view he worked was also a valuable and respectful member of the install team.I'm very happy I chose to purchase my heat pump with George Brazil and have them do the install. I have peace of mind, my family has a cool house again, and I didn't have to do anything - they took care of it all!I recommend this company for your Air Conditioning needs - and especially Monte Lebo! Thank you!
Janet Barkell
7 years ago
On June 11, 2015, Andrew P. came to my home and he and Johnny C. installed a new furnace and air conditioner. They were very professional, polite and courteous. They did a very nice job installing the equipment and I thought their work ethic was great.
Lynn Cotterman
2 months ago
Very thorough. Took the time to evaluate system to address or concerns
Rose is thorough, explaining every step and why. She's honest and personable. We have every confidence in her and enjoy having her service our air unit knowing it's done correctly. George Brazil is our go-to company and we're very pleased with their service and Rose!
Maralea Kanaley
a month ago
Bryan was professional and communicated his concerns about the system.
Stephen Mildner
6 years ago
I had a very good experience with them when it came to my heating and air-conditioning unit. That led me to sign up for their VIP program. When I called to have them set up an appointment to install my washer and dryer, I had a very different experience. I scheduled an appointment for Sunday given my schedule did not allow the following week.I called Sunday morning to confirm the appointment and was told they had already called me (which they had not) to say they had to reschedule until Thursday. Even if they needed to push me a day it would've been annoying but I wouldn't be writing this review. Pushing me all the way to Thursday (again with no notice) is not going to work and unfortunately very disappointing given my schedule.They where very polite over the phone and kept saying it's out of there control that they have a skeleton crew. I just think if you're going to schedule an appointment with someone you should keep it. I was very clear when setting the appointment on Friday that I couldn't wait long and that if they couldn't do it, no problem I would try someone else. They assured me they could and now I'm left calling plumbers on a Sunday.Again, great service on the heating / air side and I have no reason to believe it wouldn't be good with plumbing either but very poor scheduling.
Colleen Stefan
3 years ago
Caleb was the technician who repaired my air conditioning unit. He was punctual, very courteous and extremely helpful. He explained clearly what the problem was and provided me with options before proceeding. He was very thorough and checked the furnace as well. He discovered that the vent connector had never been attached to the furnace, therefore potentially releasing carbon monoxide into my garage. Fortunately for me I have not used the furnace to heat my home, preferring to use the fireplace, but I cannot believe that such a potential for disaster existed undetected in my home for over 10 years! I feel very fortunate that Caleb was the technician assigned to my repair. Thank you, Caleb!
Michele Horek
3 years ago
Mike Fetters was my Service Professional today. I have the Maintenance plan and he checked my thermostat, turned on my heat, checked all my vents, and got up on my roof to check my heatpump. He smiled, he was easy to talk to and understand, he explained exactly what he was doing, and did an Overall Excellent job! This was a very good experience,and I feel comfortable knowing my heat & A/C is being taken care of properly!
Phil arrived promptly, explained what he was going to do as a part of our VIP AC warranty, performed all necessary checks, and finished with written recommendations for continued care for our air conditioner. Phil also was a technician who a few years back found and diagnosed a coil problem with our unit. Always efficient and all this makes George Brazil our trusted AC service provider.
Taurin and Mark B were very efficient and fast with my A/C installation. My house is so much cooler not only because of the new A/C, but because they took the time to fix/replace some ducts that weren't providing enough air to some of our rooms. Todd my salesman was very polite and professional. I would recommend to my fiends and family.
Our year old ac system stopped cooling so we called for a maintenance visit. Even in this busy season we were given a same day appointment and our Service Pro Chuck W was early. He diagnosed the problem quickly and worked for 6 hrs to rectify the problem even driving to get a temporary part since it was late on a Saturday and wouldn’t be available until Monday. Chuck W was very polite and explained everything clearly as he worked to fix the issue. He went out of his way to make sure the part replacement would be as quick and easy for the next tech as possible. My husband is disabled and currently in the hospital so it was very important to fix the ac before he gets home. George Brazil has always been our preferred company and we always recommend them to everyone.
Had my A/c unit serviced today by a great person. Steve Brown was the best service rep. that I have had in my home in a long time. He checked the unit and let me know that everything was in working order. When he came to the door, he told me his name and the company name. He put a mat down to step on before he entered my house. He also put on floor protectors. I was so impressed. Each time he entered my house he put the protectors on. He made sure that when he was finished, that everything was just as it was when he came in. After he put his tools away, he sit down at the table with me and went over the bill and told me what he checked on the unit. I will call George Brazil and ask for Steve next time.. Steve made having a service rep. in my home enjoyable.
Laureano Gherardi
a year ago
George Brazil and specially Rose were amazing! My AC died over night, I called them and arranged a time. Rose came by at 9:30 AM earlier than scheduled. She diagnosed and found the part needed in 30 mins. Her manager was kind enough to bring the part over and my AC was up and running by 11 AM! Thanks Rose!!!!
Joyce Sollinger
3 years ago
I had Cameron H out today to service my AC unit, he was very pleasant and did a great job explaining everything to me and did a thorough job checking the ac unit. I need to have some minor work done and also want to sign up for the service warranty. I asked him if I could request him to come back at that time so I will do that.
Michael Crandall
2 years ago
Chuck and his crew installed a new roof jack and supply and return air ducts. They also removed the roof opening and associated duct for an evaporative cooler that was removed when the new heat pump was installed. Then repaired the roof. Great job! On time and worked all day in my attic and on the roof when it was 105 degrees outside. Chuck is a detail guy and made everything look good. Definitely will recommend to others. George Brazil is my go-to contractor.
Phil Senger has been our service tech for the past 3 years and he is amazing. He is quick, accurate, and honest. He always takes a minute to explain what work he did and what we can expect in the future. We will continue to request Phil even after we move to a new house! He is excellent and a great representation of the George Brazil company.
I have had a couple of AC problems during my time in the valley. I called George Brazil 2 times, the first time I saw an ad on TV for a $59 service. The lady that I talked to was rude and refused to help me because I had a home warranty. I told her that I would pay their fee regardless of the home warranty, she hung up on me.I called them the other day (no longer having a home warranty) and had the same results. These people have no customer service and are just completely rude. We used a major competitor of George Brazil, had great customer service and great service. Do yourself a favor, call anyone but George Brazil!
While normally I would leave a stellar review, the cost I was quoted absolutely floored me to the point it was totally highway robbery in my opinion. The scheduling and the technician we're absolutely great and very knowledgeable, but I was quoted $513 to rebuild a toilet tank (replace parts) A 20 minute job and 18 in parts cost retail for a rebuild kit for me. I understand that businesses need to make an profit, but this was totally out of line.I can't recommend a business that charges those kinds of fees - I could buy an entire house of toilets for that cost.
Lesley Hummel
6 years ago
Camito, Rhino, Daryl and Michelle J. all were great. They installed my new unit seamlessly and professionally. The anchor on my air handler spun loose and took out my squirrel cage at 8pm on a Thursday evening. Michelle came to my house by 10:30 that evening and made arrangements to replace the 27 year old air handler, the outdoor unit, and reconfigure much of the units poorly configured set up in the attic. She tirelessly arranged to have a new unit installed first thing in the morning. It was 110 degrees, humid and miserable. Michelle didn't leave my home until nearly 1:30 that morning. George Brazil called me by 7am Friday morning and the technicians arrived by 9:30am. The install was complicated, complex, and the job wasn't completed until 6:30pm that evening.I was absolutely impressed at the sense of urgency and professionalism of the whole team. We were able to enjoy the weekend in a cool home. Other companies would not have arrived until Tuesday and gave comparable price quotes. Kudos to Brazil!
Johnny and Andrew are a pair of good old hard working individuals. It was a very hot day and they did not let the heat slow them down in any way. They were very professional and did a great job of installing our new AC unit. Thanks again guys for such a great job. We will recommend George Brazil to our friends and neighbors.
Technician, Mike Fetters, was very polite and knew what he was doing. He made me feel that I was getting very good service. he called me 30 minutes before he got here to let me know he was on his way. was very professional in the way he repaired my ac unit.
Linda Osborne
6 years ago
Todd R. was excellent. He was very fast and efficient in diagnosing our A/C's problems and explained the recommended remedies with clarity and the estimated costs very succinctly. He helped us understand fully the expected repair results before proceeding and the additional services we could consider that are offered by G. Brazil. His was a job very well done! Thanks, Todd.
Terry Clifford
a year ago
Jeremy did a wonderful job. He was very considerate and delivered top notch customer service. If you call George Brazil for AC services, ask for Jeremy, you won't be disappointed, he's awesome.
Had a fantastic experience. The sales person was very professional. He was a big step above the other four people who gave us quotes. George Brazil was the lowest and offered more. The installation crew was on time and also extremely professional. We would give George Brazil a five star rating.
Stephanie Gentile
a year ago
George Brazil electrician was very professional and courteous. He fixed the electrical issue quickly and my house was back to normal. I will definitely use George Brazil company for all my A/C, heating, plumbing and electrical needs.
Christine Miner
a year ago
cooling. Called another company and waited almost 2 hours to hear from someone besides the operator. Called George and WOW!!! MmI got a call back almost immediately and scheduled between 12 an 4. Jason came out and had our unit working by 10:30. Very impressed. Thank you ?
matthew williams
3 years ago
Mike Fetters was a pleasure to work with and showed us the value of getting service performed by George Brazil. Mike went above and beyond to explain the work that was going to be performed and pricing. Was able to set up install the very next day. Very pleased with the work performed by Mike and the whole team. thank you!
Rebecca Fogarty
3 years ago
We bought a new unit and had a tech check it after a few months. Will came out and reset the unit to run more efficient. He also noticed a change that needed to be made in the filter grills and the return duct. Chuck and Mason came out today and fixed it. They did a great job!
Sherwin and Valentino installed our new unit. They got here earlier than scheduled, but called to let us know. The were quick and extremely professional. Everything was done extremely well. They were both very polite. I couldn't have asked for a better job.
Michelle Vakanas
3 years ago
Chuck W did a fantastic job. He notified me that he was on the way and arrived well within the assigned time. Chuck is an enthusiastic technician who was very thorough in inspecting my ac and rectifying anything which may be even slightly out of acceptable parameters.It was a long visit but he kept me informed. Excellent job Chuck.
On March 25th 2017 we had a new A/C unit installed on our house. Ferris called before coming out, and when he and Nathan arrived they were very professional ,clean and courteous. They explained what they were going to do and answered all of my questions. They should be commended for their knowledge, professionalism, and over all workmanship. I have used George Brazil in the past, and had exceptional service, and Ferris and Nathan didn't disappoint us. They are top notch techs who I would recommend to all . Great job Ferris and Nathan. Thank You. {P.S. Clean up was exceptional.)
Michelle Jolly visited my home today to perform a no cost heating system checkup. She was thoroughly professional and provided a very clear explanation of her findings. She offered several useful suggestions to improve our system and explained some options for maintenance in the future. My wife and i were very impressed by Michelle's expertise and friendliness. We greatly appreciate her service call and representation of George Brazil.
I had my HVAC systems and ducts cleaned. Calvin and Cody D did a great job. They were here diligently working the entire day cleaning the system. I didn't even see them take a break. If they did, it was a short one! They covered all my furniture and swept the floor afterwards. They were friendly and courteous. I am very happy with their work.
Brandon was very professional. When entering the home, he introduced himself and shook my hand. He checked out our system and left a report of his findings.He seemed very knowledgeable in his profession. I would definitely call him back for my next maintenance visit or repair.
Theresa Larkin
6 years ago
Great experience with the installation of the new heating and cooling system in our home. The team was very professional. neat as a pin and extremely hard working. It was a tough job getting the second furnace up in the attic but they managed it without having to cut a hole in the ceiling. Great job!
Maureen Caban
4 years ago
I have been using George Brazil for the last few years and can attest to the fact they provide great service. This year we had our whole AC/Heating system replaced and could not be happier. Vincent and Valentino who did the install were extremely professional, experienced and meticulous. I highly recommend this company!!
Michael J Firriello
8 years ago
Rafael is an excellent representative for George Brazil. He was informative and pleasant to deal with. He explained the job and kept me informed of the procedures. He kept everything as neat as possible and cleaned up when finished, including vacuuming! I was impressed with his professionalism. His co-worker, Antonio T; likewise shares in my comments. Both gentlemen are assets to your company and they will be welcomed back for any future repairs and service.
Antonio and his team were an outstanding installation team for our new furnace and air conditioner. They literally rolled out the red carpet, covered everything, and cleaned up afterwards. They're manners and professionalism were impeccable. They called 1 hour before arrival. The tech/salesman, Brian, has also provided impeccable customer service. George Brazil was recommended by two family members and I can definitely see why. I believe they are a company with a lot of integrity who stands behind their work.
Michelle Genrich
a year ago
Maurice did an amazing job cleaning my air ducts and vents. He showed me before and after pictures and kept my furniture clean and protected in the processes. He also made sure to clean up any debris on the floor before saying the job was done. He was very friendly and I would highly recommend him! Thank you Maurice!
Dan Roschmann
3 years ago
I would highly recommend George Brazil. They were by far the most professional company from the quote to the complete installation of a heating and air-conditioning unit. Ferris T and Robert L were very polite and kept me informed on details of the installation.
Phyllis Uzelac
6 years ago
I have always been happy with the service we receive from George Brazil Air Conditioning & Heating in Phoenix, Arizona. Today I had a young man, Nate S. come to my home for a routine maintenance check. He was sociable, kind, very thorough, polite and made me feel at ease with his presence. It is obvious that he is knowledgeable about his work by the speed and confidence he demonstrated as he worked. His work ethics were flawless and he never spoke down to me, even if I didn't understand something. Nate took the time to explain what he was doing and asked questions that were not condescending. George Brazil should be very proud to have him as an employee. I hope I am able to have this young man again, should I need assistance with my furnace or air conditioner. I can't say enough about how refreshing it was to have a gentleman in my home that I did Not have to feel uneasy with. He did his work professionally and if he had a question, he called his boss. He reviewed everything with me on paper before asking me to sign. I am glad to see that there are still good people that can be trusted in our home. A big thank you to Nate Sowa from George Brazil Air Conditioning & Heating.
Jeffrey Rosenbloom
7 years ago
I had two new AC's installed at a great price. The two gentlemen that came out to do the install were very professional, well spoken and extremely polite. Not only were they kind and courteous they did amazing work and made sure everything was done correctly the first time. They work they did was absolutely amazing and they cleaned up very well also. I would highly recommend George Brazil to anyone! Thanks
I wanted a check-up on my A/C system, and got a $39.95 special. The technician that was scheduled showed up on time, and even called me ahead of time to let me know what time they would be at my home.The tech did a thorough inspection of my outside condenser, and even went into my attic to inspect the air handler (evaporator) at my request.She showed me current and potential issues with my 11 year old system, and explained what each component's function was.I would highly recommend George Brazil for any service on, or replacement of your home's A/C or heating system.
Chris Chelone
5 years ago
A/C Goes out in AZ at the start of the summer, figured that it would be days or weeks before I could get a technician out to the house to check it. I called George Brazil and that afternoon I had a technician. My technician that arrived was Michelle and she was just awesome. Great customer service skill, knowledge of her Job and she took time to explain everything that was wrong and what our options were. Unfortunately our A/C was old and shot so we ended up having to purchase a new system. Michelle was like one stop shopping not only was she able to get our unit up on its last legs until we were able to have the new install a few days later, but she even guided us through the process for purchasing and getting a new A/C unit installed. Michelle was truly a breath of cool air.When it came to install day Greg T. arrived to start the dismantle process of the old unit and prep for the install of the new one. A short time later Leon L. and Charles W. arrived to assist. Greg and his team did fantastic work. Greg explained everything that was going on and answered every question I had. Greg and his team were courteous and very professional. They showed genuine care to not damage anything in the house or make a mess they couldn't clean up. It took them about six hours to dismantle and install the new system. Greg and his team made sure that I had all the paperwork we needed, and showed me how the system works.I have never had to replace an A/C unit before but this experience was AWESOME. If (and I hope I never have to), I replace another A/C system you can bet my first call will be to George Brazil and I would ask for Michelle, Greg, Leon and Charles to be the team the takes care of it. Thank you all for making this and easy and pleasant experience.
Very professional, knowledgeable and friendly. They did an amazing job, I feel like i have a brand new AC system. They are very detailed and meticulous about their work. I couldn't be happier. Thanks for the Fantastic job.
Quick response and great service. Phil was very pleasant and knowledgeable. He only sold me what I needed and fixed our issue in one trip. I truly felt he had my best interest in mind. George Brazil hires the best in the valley!
I have used George Brazil for a couple of years and I am impressed by their professionalism on all levels. They are always on time and explain what service they will do and what my options are for any repairs that needed. Roy H. did a great job, as have their other technicians that have come in the past. I will continue to use George Brazil for years to come.
Nancy McKinney
3 years ago
Very professional organization. Every employee with George Brazil that has come to my house for service or installation has been very helpful and very courteous. They are great to communicate their time frame and are very punctual.Javier was very courteous and worked diligently to install my new air conditioner.
Raymomd Sawchuk
2 years ago
Technician Tyler S. arrived early in the appointment window. Very professional and courteous. Sent me videos via text to show me how things were progressing. One issue was taken care of under warranty. Many thanks to Tyler.
Jesus and Sherwin were both professional and informative. As best as I could tell they did a very good install on our new AC unit. Because of them I would recommend George Brazil as business you can trust.
Ray Sanderford
8 years ago
Chris was friendly, personable, knowledgeable, and prompt. He showed me a programmable setting in our thermostats that wasn't documented in the owner's manual, and that was exactly what was needed to solve our problem. He was also quite patient with our very high energy two year old Boston Terrier :) We couldn't have been happier with the customer service he provided, and he certainly gets our highest recommendation!
My service rep Ben, called giving me his arrival time and arrived within 5 mins of the time stated time. He asking if there was any concerns that he would need to address, went over the standard protocol during his service call on my check-up appointment. He went over his findings both in written and verbal once he completed the tuneup & cleaning. Would recommend this team for any Heating and Cooling needs if asked.
I've used a lot of companies over the years, but lately George Brazil is rising to the top! I've used them for both plumbing and HVAC repairs and they have been fair, do a quality job, and understand customer service and that we all have things we need to do. Their scheduling department is spot on and the techs are always on time and do what they say they will do and more.Mike Jolly was especially professional and experienced to deal with my recent HVAC issue, and was a pleasure to work with.I'll use George Brazil in the future as well as recommend them to others.Thank you George Brazil!
Mike F. performed our seasonal HVAC check-up and was super helpful and efficient. He also figured out what was happening a problem we’d been noticing and he got us scheduled for the repair in under a week. We’ve been very happy with both Mike F. and George Brazil, so much so that we renewed our annual maintenance contract.
Michael Gristina
9 months ago
I live in Texas and have never used this service but there is a 2016 article on their site that a search lead me to that narrowed down my problem and saved me from buying an entire condenser unit. It hit 106 today. God bless you George Brazil A/C
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