Arizona Refrigeration Service Inc.

Most of my experience when buying a new AC unit was fine with this company, until I sold my house. The buyer asked about the extended warranty being transferable. When I called these guys to find out, I discovered that only a portion was transferable, which I was never told. I couldn't find anywhere in my paperwork that described this. So they essentially got free money from me that no one will ever get to use. I didn't have time to fight them, so I let it go, but if you're going to go with this company make sure you ask questions and get everything in writing.

Can't say enough about this company! First off, everyone is so professional and friendly. They are super fast to get whatever your issue is fixed. I called numerous companies before finding Arizona Refrigeration Service Inc. Everyone was extremely informative and never made you feel like you were bothering them when I asked a thousand and one questions.

A friend recommended this company and said she had used them for many years. I called at 12:30 pm and Kelly was very kind and so calm even though I was very nervous. I've heard so many awful stories about wait times, etc. Kelly had Dave at my place very quickly. Dave was very nice and professional. He had the part with him and fixed the unit and it was blowing cold at 1:50 pm. I know they probably can't do that every time, but WOW! Now that is outstanding customer service! I'll make sure my friends know who to call in the future. And I won't call anyone else!

Service men were friendly and professional enough. However when they came for annual maintenance/cleaning, instead of suggesting the 2 repairs that were actually needed (2 capacitors causing other components to over Amp), instead they recommended a long list of repairs/replacements with the most cost effective option being a full replacement.

I've known Bill Connelly for many years on a professional basis, and in the past, he would NEVER recommend a unit be replaced unless it was absolutely necessary. I am disappointed in the new direction his company is going. I hope he goes back to the way he used to run his business, with care and suggesting needed repairs only versus a complete replacement when not necessary.

My semiannual inspections have been very thorough and response to service calls very prompt. They used to call me to schedule the inspections but now I have to remember to call them. Even so, I would recommend them.

We had an after hours air-conditioning emergency and our regular repairman was not available. I found these people after recognizing their distinctive vans with the AZ flag on them. I called, needing somebody out right away. Within 90 minutes, the repairman was at the front door with ID. He found the problem and was able to repair it even it though it was now after sunset. He was neat, courteous, honest, and direct and advised me to have the regular service company out as soon as they had an appointment available, since the part was under warranty with them.
I now have another A/C service company that I can keep in mind when hot weather fills everyone's schedules.
They also offered coupons off service calls and repairs, so I even saved some money.
Thank you Arizona Refrigeration for saving me an overnight hotel stay.
I have already recommended your service to a friend

Just had a tuneup services for the 3rd year. From making an appointment to finish the service, everyone is very professional. Will see you again next year.

A perfect 5 star company, which I can suggest everyone. Jim and Scott are truly amazing. We were having a problem with the leak in the coil of the air handler, so we called them and the continuous cooperation was simply incredible. They came regularly to add freons and service till they installed the new Air Handler. They even gave us a portable AC. Thanks Jim ??

Terrible experience with this place. They took my money but never came to fix my HVAC system. I called multiple times to follow up during business hours and my call was not answered. Terribly unprofessional, took my money, and didn’t deliver my service. DO NOT USE.

I'll say that I was grateful that they squeezed me in the next day after I called. However, they recommended that BOTH of my AC units be replaced. My regular AC guy was not available until today, so I had him come out for a 2nd opinion. He said there was nothing wrong with the units. Problem started when condensation line was leaking in garage. Then, coils froze. We ran the fan for a while, replaced the filter (which was probably the cause of all of this) and then everything was fine. AZ Refrigeration charged me $211.88 to cover trip charge, taking some sheet metal off to look at the coils, and reattaching the plastic pipe to the outlet drain. What did 'my guy' charge? Nothing!

We have been customers of ARS for over 20 years and have never had a complaint. Just yesterday we had our routine PMA maintenance check and everything went fine. Just wanted to thank our technician, Stephen L. for being very professional, efficient, courteous and highly sensitive to our covid precautions of masking and social distancing. Great customer service, Stephen. Thank-you!

Great experience! Have used them for over twenty-five years. From Dale's initial evaluation to installation by Santos and his partner, they always exceed my expectations. A little pricey, but you expect to pay for quality products and workmanship.

Didn't use them. They told me they were so busy they couldn't get to me for a week Not having an AC for over a week was unacceptable.. I went with another company They got to meet the next day

On a 117 degree day Az Refrigeration did a same day call and got us up and running.
We've been using them since 2010 when we bought two units from them after interviewing multiple companies. When we needed new units at our current home we didn't hesitate to use them. They used enough man power that two new units were installed in one day! The team that came out was top notch...professional and polite.
Thanks to Dale and the whole team that were here on 7/6/17.

I was returning from a trip and packing for another the next day when my AC failed on a summer night. The technician arrived less than an hour after my first call. He solved the problem quickly, courteously, and was gone. He was a consummate professional, especially given the hour. Very much appreciated the peace of mind provided on short notice.

Crew was very professional,nice clean work.Would reccomend them for any of your Cooling/heating replacement..
Sales was very easy to deal with and very professional..

Had an appointment with this company and they were almost an hour late.
So I called to find out what time they would be coming and I was told they are no longer doing duct work service until the end of summer.
I understand it’s hot and you do not want to be someone’s attic when it’s very hot.
That’s why they offered me the first appointment of the day. And then all the sudden they decided that they are not going to be doing this service until the end of summer.
Really would’ve been nice to have somebody call and let me know since my appointment was on the books. Seems like a fly-by-night company.

I just wanted to let you know how pleased I am with your sales and installation services. Not only did you quote me a lower price than everybody else for a basic replacement unit for my 25+ year old equipment when I asked about high efficiency units you explained in detail what the differences were along with the pros and cons of going in that direction. And then you quoted me a price comparable to the basic replacement units everyone else was quoting. I chose the higher efficiency Trane and still got a better deal than with any of your competitors. It was the end of the week and we had been without central air for a couple of weeks and had already convinced ourselves that we would need to wait until the following week for the install when you informed us you were willing to install on a Saturday. Your installers showed up half an hour earlier than expected and went straight to work. They were very professional and explained everything they needed to do. I was extremely satisfied with their workmanship and if you had looked for evidence they had been there the new unit on my roof would have your only clue. I am extremely happy with my new A/C unit and recommend you to any one who asks if I know any reputable A/C service dealers in the Phoenix area.

Just wanted to thank you for the outstanding service we received from Dale. We requested an evaluation for a split system for our long term cooling problems, he evaluated and suggested another solution. We have enjoyed a fabulously cool house and good sleeping since! Dale was extremely knowledgeable, very helpful, thorough, and provided excellent customer service and follow up for your company. We are very grateful and will continue to be long time customers. We will refer anyone who asks us about an outstanding company for heating and cooling. Thank you!

The experience of scheduling
an appointment was simple anghly
ghly d friendly. The technician, Mohammed, that came out to provide the service was professional, friendly, thorough and courteous. I would recommend this company.

Your company installed a new Trane A/C unit on my house a few weeks ago and I am very happy with the service I received. Everyone from Steve, who sold me the unit, to the guys that installed it were very professional. I will recommend your company to all of my friends. Thanks.

I have been using Arizona Refrigeration since 1996. They have always been able to service my A/C units in a timely manner and the technicians are professional and informative. Today they installed a wifi thermostat and made sure it was working properly before he left.
When I moved into my current house the technician told me that my A/C unit was going to start having problems as it was installed under a canopy. The company that originally installed the unit must not have had the knowledge to install it properly. I am very grateful that I was informed and was able to remove the cover thus keeping my unit from failing. I will always recommend Arizona Refrigeration to everyone who is looking for a great air conditioning and heating company.

AZRS is the most trust worthy HVAC Company in Phoenix. Their customer service is 5 out of 5! I would give them 6 stars if I could!

I am writing to commend you on your employee Saul Ortega. The professionalism, courtesy and work ethic he exhibited on a recent service call have earned you a customer for life. His commitment to go the extra mile impressed me considerably.
Thank you Mr. Ortega for being so personable and doing quality work.

Sincerely,
Rick and Deb

Dennis Dizon made a follow-up visit to check on my recently installed system. He offered to set up wi-fi operation of my thermostat through my cell phone and clearly explained everything so that even I can do it! He checked pressures and made changes in my system from default settings to settings that are now optimized for efficient performance in our Arizona climate. Throughout the visit he was cordial and very professional. Good work, Dennis!

I called Arizona Refrigeration at 7am and got a call back around 8:18am on Sunday July 31st. I was told that they could be out between 10A-12N to look at my air conditioning unit that isn't working. I told them my 84 year old parent lives in the house and she must have a/c. They had a job before mine so I understood and was elated they would be able to come out on a Sunday. It's now 3PM and they still aren't here. I called once around 2pm and was told they would be out shortly...that never happened. I've put another call into another air conditioning company that said they would send someone out right away. House is now 83 degrees and a LOT OF TIME has been wasted. Don't believe Stefanie when she tells you they will be out between 10A-12N. There's no way one repair job takes from 10A to 3PM or whenever they're finished.

I feel like the Tech was unprofessional today with covid out of control I just wanted tech to get in, get the job done and get out but instead he ask to use my bathroom in the 1st 10 minutes of being here and then didn't want to move some boxes that were in his way in the attic to get to unit
..Really boxes?
So a complete complete check on heater was not done and now will cost me money to have someone come back.To top things off Tech ask me if I had a Pepsi for him as he seen mine on the table....this guy was totally unprofessional pls do not send him heree again!

Arizona Refrigeration Services tech Jeff fixed our A/C on 7/16/14. He was great! Never complained though it was extremely hot and fixed it that evening!
Another company's tech had come out earlier, constantly complained how hot it was and said he could not fix it that day! Thanks for the prompt and awesome job!

These people are great, have been with them for over 30 years and have never had a problem.
My HCAC rep Steven is the best, if he tells you something needs to be done you can take it to the bank and get it done.

Very happy with mature and experienced HAVAC teck!!

We have had a contract with this company for 5 years. Tonight I got home at 4:30 and the ac was blowing hot air. 7:00 cranking cold air. Bumped us above other customers. They have always been very responsive and professional. Never up selling anything. Thank you!

I wish I could give these guys a review on how well they did, but I am unable to get anyone out to my house. They told me they don't service my area...Maricopa in AZ. They should name themselves PHOENIX REFRIGERATION instead of ARIZONA! My father uses them and lives in North Mesa. I guess they don't want to make a 20-30 min drive to make a few thousand dollars. I was looking to replace my units if need be! They must be rich!!!Oh well, I will gI've my business to someone else!

Benjamin was very professional , speedy and i was very pleased with the results. i liked them so much i signed a contract. i highly recommend using them for your home.

Benjamin was extremely professional and did an extraordinary service job to my HVAC Unit. He covered his shoes before walking on my white tile floor.

From first contact Tina on the phone to mike service man to Stephanie office manager to james general manager, they absolutely understand customer service. Class A operation.

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Very prompt response time.
Courtesy and professional service.

Professional, courteous and quick service, definitely recommend Arizona Refrigeration Service Inc. for your home needs. Thank you for your service Ben !

Great company and fabulous service. We have been using this company for over 10 years. Benjamin was awesome. Will never use another company...

Bill and Dave are terrific prompt service great prices technician jimmy was so helpful thank you

Dave called and apologized for the mix up and was sincerely empathetic. It was appreciated.

Great service and quick response

expensive, but you get what you pay for

New Manager does all he can to help his customers.

Great service and very friendly people!

Great service from company and Jason

Dale is the best in the country

Always great service

Bad. BAD. BAD.

Great customer service

Excellent

We have purchased 2 ac units and have been customers for many years. Always a fast response and courteous service.

(Translated by Google) very bad service

(Original)
Muy mal servicio