Best And Leaks in Phoenix AZ

Doan restoration thank you for everything. Ask for supervisor Michael he will explain in detail help you every step highly recommended doan restoration.

They do it all!

Commercial and residential water damage throughout Phoenix and Tempe.

Frank & Steve were the 2 techs that helped us out with our building getting flooded.

When they first got on scene, they knew exactly how to get started and where to attack the damage.

Ill be using this water damage restoration company for all my water damage emergencies from now on!

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For context on our experience, we had a hot water heater rupture and flood half of a bedroom and a closet. We called Arizona Fire and Water Restoration Inc for help as per a recommendation from our insurance provider. They came to the house and immediately began assisting with the water that had flooded one general area. The water was removed, and then the drying process began (two fans and a dehumidifier). After a couple of days, they came back to remove the equipment. Upon departure, we were provided a written estimate/quote for the services rendered for $625.00. This seemed fair, given the time and work. We subsequently filled out the survey that came the following day with a positive review.
About 30-days later, we received a bill for $2052. I promptly contacted the company to discuss the discrepancy between the quote or estimate I had been provided vs. the bill we were being charged. The customer
service rep said she would get back to me. Getting back to me constituted them continuing to send the same invoice and me continuing to remind the person sending it to me, of the previous conversation I had had.
Finally, when it seemed no one was paying attention, my husband called and requested to speak to the General Manager, Dean Hamilton. He was told he would get a callback and didn't. He did speak to the Controller Earny Sweeney, who said he was new but would look into the matter. Again, there was no follow up. Scott sent two more subsequent emails to the controller for some resolution and got no return reply.
Several weeks later (now today), I received a text from the General Manager, Dean Hamilton, whom my husband had tried to get in touch with previously.
He said we needed to call back and pay today. Trying to work from home as everyone is right now, I immediately replied while in a virtual meeting that my husband had already responded and please follow up with him. He couldn't figure out my husband's phone number, so a few more texts ensued. Finally, I had to tell him that my husband was handling this fraudulent charge and to please quit contacting me – to which he replied: If your husband doesn't call me back, you will hear from me again. I immediately left my virtual meeting and showed my husband the texts.
Scott called the number that was texting me, extremely upset, of course. The GM said we needed to pay, and my husband asked about the 325% discrepancy between what they were billing us and what we were quoted. The GM then asked my husband if he understood the meaning of an estimate. My husband asked if this was a typical discrepancy to which the GM asked if we had a homeowner's insurance policy. Not waiting for an answer, he then asked why we weren't just submitting the bill to our insurance company. My husband noted that this was irrelevant and poor business practice regardless of who was paying, to which the GM responded: Oh well, I guess you need to pay the entire amount today, or I am filing a lien on your house tomorrow'. While shocked that a company we thought to be so reputable would treat a customer this way, there was no recourse but to pay the remaining invoice with a credit card. When my husband said he was going to file a complaint with the BBB, the GM responded, that would be fine as potential customers or insurers would only see the complaint was resolved with the customer as the bill was paid.
My only recourse now is an online review, contacting the BBB, and making sure my insurance agent no longer refers to this company. If you are ever dealing with this company, and the claim is rather small, be very wary about doing business with them. They are used to clients just paying their deductible and then over billing the insurance companies. There is no oversight in this industry, and Arizona Fire and Water Protection Inc counts on this. The practice of quoting one price and billing a 328% differential is fraudulent at best.
This is the first negative review I have ever written, on any platform. I have also contacted the BBB.

Nicole and Jason took great care of out local clients. I'm proud that we reached out to them!

Had an amazing experience! Appreciate that they were able to come in and fix everything. Mother of three so money is scarce. Didnt feel like I was being taken advantage of like most companies try!

I had a great experience with Jenkins Restorations. I worked with Jose and Michael and they were incredibly professional and did an awesome job.

Relatives visiting from Chicago and a pipe bursts flooding the guest rooms. YIKES...what do you do???

I was referred to this company and the owner personally came out after hours to set up fans and saved the carpet while we went out to dinner.

Wow...just can't thank his company enough for all they did! Personable, great service after hours and reasonable pricing = 5 stars for this company.

Dan Murray and team recently assisted me with my water damage . I was very pleased with this companies overall professionalism and highly recommend for all that would need help with water damage services .

I appreciate everything your company did. I was horrified when I found mold growing in my bathroom, but now I know that it is completely gone.. thanks to your work. Great job Water Mold Fire Restoration of Phoenix.!

on time and professional!

ASAP Restoration sets the bar in customer service and quality workmanship. We have worked with them twice, once on undisclosed mold and related reconstruction in our new home in 2011 and again in 2015 to investigate an unrelated potential issue. For both engagements, Josh went above and beyond during the quoting process to get us information we needed, reaching out to other service providers to get us holistic inputs and set our expectations. In the 2011 emergency, Josh instructed his team to begin work immediately once we agreed on the scope, working until well after midnight, maintaining the high level of customer service and outreach throughout. A few years later when we were searching for the corresponding photo evidence, Josh personally spent hours digging through his files to find what we needed. While we did not end up needing work done in 2015, Josh was nonetheless prompt, responsive (same day in-person quote) and thorough in his evaluation, calling us the same evening with additional information for us to consider.

Josh and the ASAP team are the first contractor we would call for any future issue in their area of expertise.

Wow!!! Amazing service and care! We had water damage from an overflow sink. Servpro came out ASAP and took care of removing all water damage and humidity from our home. Shout out to Rueben, Rick and Crew for doing an amazing job! You left our house as clean as a whistle. I'm glad you were the first we called to get the job done.

I contacted PuroClean after an unexpected bathroom flood & spoke with Dustin. He was great, very helpful & came the very next morning to access the issue/damage. Very professional, honest & kind. I would definitely recommend PuroClean & Dustin.

Express Restoration is very result driven they provide great customer service with fast turn around results

I had a flooding emergency, quick response time and quality work. thanks Phil, I'd highly recommend 911 Restoration to anyone needing their services!

What can I say. Mr. Rocky Dunn is a very professional person at what he does. Rocky goes above and beyond to get your problem big or small taken care of. He is very knowledgeable at what he does and wont leave the site until all question one may have get answered. Customer always comes first. I could go on and on but at the time that my wife and I were overwhelmed and stress over our flood Rocky came in and took care of it all. Will recommend Rocky and his company to anyone anytime.

A big thank you to this company. As a insurance agent, it is comforting to know that you are handling our customers mayhem. We had two big incidents recently and you stepped up to the plate. Our confidence in you, your skill, your caring and your promptness, made you the only person to call. I cannot thank you enough for the care you take of our customers and your immediate response to their critical need. Thank you for always being there. You are sincerely appreciated and the only one we will call on to help in the time of need. We recommend everyone else do the same and see what true quality service and caring looks like. Bless you all.

Dell Vance and his team did an excellent job serving my wife and me following our water damage. They were friendly, capable and most importantly...HONEST! I highly recommend Specialty Water Damage Restoration.

Hired AZ EC, Inc to remove old popcorn ceiling that tested positive for COVID. Just kidding, it tested positive for asbestos! Bryan was great to work with and his crew did a great job. The job was harder than expected and the team put in the work needed and the quote never changed.

We got what we wanted - no more popcorn ceiling and a clearance test saying we had no more asbestos.