Best Abatement Services in Phoenix AZ

OVERALL 3/5

Cleanliness: 4/5
Quality: 4/5
Respect of Property and Privacy: 2/5
Timeliness: 4/5
Communication: 5/5
Customer Service: 2/5

Working with Doan Restoration is fairly easy because their communication is excellent. Their technicians showed up on time to most appointments and did not cancel any appointments while I worked with them. Their overall quality and cleanliness is good but has some room for improvement. Overall customer service is good too. The technicians who went to my house worked fast and finished the work within a reasonable amount of time.

Respect for property and privacy received a 2 out 5 due to a few issues. Firstly, the technicians who worked at my house did not ask for permission to enter rooms and open closets. They behaved as if they owned my house and even locked one of my doors while working; this was a concern.

They did not ask for permission to move any of my furniture either. One of the technicians could not figure out that my desk, which held sensitive computer equipment, was anchored to the wall. He decided to brute-force his way through and yanked the desk from the wall, anchors and all. This could have been avoided if I was consulted first. I requested that a portion of the compromised drywall be removed to address the issue.

The first cut of drywall ended up being too small. After a brief explanation in structural mechanics to the technician, a second portion of drywall was cut to properly address the issue. The star rating in this review was rounded up to 4 to reflect the fact that Doan made things right after the mistake.

My recommendation to Doan is to retrain technicians to ask for owner's permission before moving furniture, opening closets, walking freely throughout the house, or entering rooms. Good communication with the customer is essential to build trust.

Update 06/28/2020
Today I received a Pre-Lien letter from Doan's lien processing company in the mail. Basically, Doan is threatening to take legal action against me if they do not receive payment for their services. I find it odd, and distasteful, that Doan would send this to me since they have my claim number and will be paid directly by my insurance company. Additionally, this is the second time I contracted Doan for water mitigation. They already have a positive history with me as a customer and they know that both myself and my insurance carrier work very fast. They were paid in full the first time and they will be paid in full a second time as well. However, this will also be the last time I work with Doan going forward. I've decided to remove half a star from the overall rating due to this letter and I can no longer recommend this company to anyone. I highly suggest looking for a better alternative.

Jeff& Jacob did a wonderful job explaining the whole process and doing the work all the demo was done quickly and clean I highly recommend them
James E Nicholas Jr

Servpro of Phoenix came out and helped me with a mold remediation at my house. They were very helpful when it came to working with my insurance and making sure that everything was done properly. Thank you Servpro of Phoenix.

I live in Michigan but my mother lives in Arizona and when she called me and told me her house had flooded I told her to call Servpro they got to her fast and made her house look new again and I didn’t have to stress and neither did she! They were fast and reliable

Austin helped me through the entire process. Enjoyed his company and his knowledge. Would highly recommend to any one with a restoration need. Flood, mold, and fire etc. please call Austin.

It was a true pleasure working with Dave and the team at Paul Davis Restoration with my Hot Water Heater Issue. It was easy to schedule all of the required service providers and I was always kept informed on dates and times so I could still live my life. I would highly recommend the professionalism and quality of their work.

I’ve had several experiences with Water Mold Fire Restoration of Phoenix due to old pipes and plenty of leaks in my home. I’m always pleased with their work. Top notch!!!

These guys are awesome and really helped me out! I was getting scammed by a horrible restoration company, and ASAP Restoration was able to explain the scam to me and help me avoid it. Josh, the owner, especially has gone above and beyond any reasonable expectation of customer service. Additionally the guys they sent to my house were prompt, professional, and did a great job. You can tell they care about doing a good job and really interested in helping you as much as they can.

I currently work here. Great people, very kind and helpful. Amazing job. I'm so excited to be apart of the team.

Zona Restoration completed a restoration project necessitated by some water damage in a closet in my house. The job was very small, but the service was as attentive as if it were a whole-house tear out. Will was on-time, thorough, and neat... and left the job location spotless when he was finished. He had to work around my schedule a couple of times during the job and was very accommodating. There was also a minor change to the scope of the job that we made on the day before they started... this was also handled seamlessly. I would recommend Zona for any job large or small.

Super fast response,efficient equipment and professional communication thru out

Ray Odum came to our home and figured out what the problem was and how to solve it. It was actually more extensive than we thought. He was very knowledgeable and professional and was always there when we had a question. All of his workmen were nice to work with. We never minded having them in our home. Guillermo is an exceptional tile man, a true artisan. We were very pleased with the end result. I would highly recommend this company for any restoration work.

Amazing employees, amazing service, and amazing craftsmanship.

I work for Servpro and wouldn't recommend any other team to help your business!

Highly recommend very pleased with the quality of service

Nothing but the highest praise. Made a nightmare situation actually manageable,

Awesome and friendly staff. Brad is the bomb

Met a random employee with an awesome company t-shirt. Bild local buy local awesome guy

Had a late night ER! Can't thank these guys enough! Professional, Courteous, Efficient, Affordable. Got the job done! Highly recommend!