Best Water Damage Event in Phoenix AZ

The young lady that greeted me at the door was friendly and provided the assistance I needed.

SERVPRO cleaned our HVAC ducts and vents and did a total cleaning following a major home remodeling. The staff worked hard and did a fantastic job removing dust from the construction that had covered everything in the house. We were very pleased with the results and the great customer service by the staff.

Fantastic and prompt service. They went above and beyond remediating the water damage we had by allowing me to hand off the project to them completely so I didn't have to worry about it.

They communicated extremely well and really made you feel that they cared about your issues while handling the communication with other contractors and claims adjusters very well and kept everyone on the same page.

These guys are scammers... if they suggest asbestos/mold testing only allow testing through FiberQuant Arizona, who charges $85 for 5-layer testing and doesn't round up. I've seen their testing costs at $2300 - compared to the same test at $85 elsewhere. Another thing, they started work on one of our properties without permission to enter the property - they'd already started setting up their equipment and their quote was $4400 for the work... we called someone else in and got the work done for $250. They prey on people not knowing what really needs to be done, and it's downright criminal. They also are rude... they were parked in a fire lane where traffic from our entire condo building must pass through in order to get to work or get out of the building, and refused to move to accommodate people who need to get to work. Would never, ever, ever, ever recommend this company.... ever.

Great company that provided me with great service! Servpro is definitely a company that you can rely on. They came as soon as I contacted them and provided excellent quality and saved me a lot of money. P.S if I could rate this 6 stars I definitely would.

First Onsite started drywall on a project last December, but left everything else unfinished. They tried to tell me they needed to replace my entire upstairs floorboards even though only a few boards we're damaged. Replacing my upstairs flooring would have resulted in a minimum cost of over 1,000 in excess parts alone. When I located the replacement model, the technician told me the model was out of stock and if he found it the tint would not match. While I was being ghosted by First Onsite, I found another contractor to replace my floorboards using the model I found and it was a perfect match. Months later First Onsite tries to bill me for repairing everything when all they did was drywall. I sent them documentation of the unfinished work and requested a corrected invoice. It took them two months to send an updated invoice and the new invoice still included costs for things that were not done. Though I was promised an updated invoice a copy months ago I still haven't seen one. In the meantime they have tried to issue a lien on my home twice. Both times I have had to contest the lien referencing the unresolved billing issues. My experience with this company has been incredibly disappointing and unnecessarily stressful. It is nearly the end of October and my billing issues are not resolved. I'm surprised they have 4 stars. Maybe they treat companies better than people. 11/5 update: this matter is now resolve. Updating review from one star to two stars.

Mike was amazing, worked with my household at 2am. I had a collapsed lung, and Mike was supportive during everything. Servpro is a great company.

We had a leak in our condo. Yes they arrived quickly but here is why the rating is poor.
The carpet was wet they arrived went around and put tape on the wall that showed moisture but yet they did not take the base boards off they left them on did not roll wet carpet back just put dryer down and that's it. Next day same . The leak happened on Sunday and it took them until Tuesday to pull underlay away and Wednesday finally removed baseboards. This was dragged on until Thursday. My neighbor had a different company Silverton they were excellent. Arrived very quickly and also pulled up and back everything. This bill was 3200 from Servpro $$$$. Very expensive and not great. Every day a different group of people. My neighbor had the same team they knew what had been happening with her property and her leak far worse and she was dried out around the same time. I do not reccomend this company.

Kevin & Paul are a delight to work with. The service is impeccable as well as the job they do: Very impressive work. Customer relationships are fostered and it shows in they way the team deals with people. They LISTEN to any and all concerns. Best of the Best!