SERVPRO of Scottsdale

The need for a water restoration company comes at a time of vulnerability and weakness for a homeowner. ServPro does not realize this and shows absolutely no empathy or decency when working with homeowners like myself. The crew chiefs were very nice, but every time I called the main office, I was met with an I'm not sure or I don't know to the majority of questions asked. I don't recall the gentlemen's name, but he was very rude and acted like he didn't care one bit about my house, the damage, or my satisfaction. They installed 16 air movers/fans and told me it would be 3-5 days. We lived in the house with the constant noise for more than 9 days and they were in no rush to remove them, milking the insurance company day after day. The reconstruction team wanted to rip out my entire, newly remodeled kitchen to remove the flooring underneath, but the company we hired instead (Sunshine Restoration) removed the flooring without touching my kitchen. They also took 3 rugs to be cleaned on November 7, but didn't drop them off at the cleaners until November 30! The receptionist Kathy was always very disinterested and everyone was always unavailable right now. Absolutely atrocious customer service and business operations.

After I experienced water damage in my home, I believed I was engaging ServPro of Scottsdale to completely remediate the damage. It wasn't until the drying process was complete and carpet was still pulled up and walls had been demolished and not rebuilt that I learned ServPro had only agreed to dry out the area and not completely restore it. The owner was completely unconcerned about the miscommunication and informed me it would be six weeks before a crew would be available to finish the work. This left me on my own to find a carpet contractor and a drywall contractor so I could completely recover from the damage. Additionally, ServPro filed a twenty day notice of lien to make it easier for a mechanics lien to be filed later if I didn't pay for their services. This was very insulting since an invoice hadn't even been sent. Once I paid the bill, the owner refused to provide a follow-up release notice to indicate the payment had been made and no lien was going to be filed. The series of interactions with the business owner was so unsatisfactory, I would never use this business again. I have shared this review with many others.

We were two months without our bedroom, three months without our bathroom, and going on four months without our closet. Always an excuse why someone isn't showing up or finishing up. Who forgot to order what. Showing up hours late. Not knowing about small things like door frames. We couldn't be less satisfied with this company. When they actually do the work it's good, but what you have to go through to get it done is absurd. Not worth it.

I'm overall disappointed with my experience using Servpro Scottsdale to remediate water damage from a neighbors toilet in my bathroom. They removed the toe kick on my vanity without asking my permission as well as the art on my walls. The art was stored in my living room behind chair. Not even a mention to me first. The original team who assessed damages and installed the drying equipment were not the same people who returned the following day to reassess the progress. Of course, the new team found additional damage. In other words, another day of water damage transpired (in some areas) without remediation due to an oversight by the first responders. The project manager lacked empathy and used semantics and contradictions when attempting to explain the process and paperwork. I did not care for his style of communication whatsoever. Generally speaking, I feel the remediation process was less successful than it should have been. Communication between me and the project manager/technicians was fragmented and inconsistent. Techniques and processes were not properly explained. When I pressed for answers - there were inconsistencies abound. I do not not recommend this company and would not trust them to properly remediate water damage in the future.

Lorenzo, and Luis Agular were both well beyond my expectations! Here I am with my condo upside down with water damage, and these two are getting their part of the job done, quickly and correctly! And making me laugh !!! I had a big smile on my face the whole time they were there! I needed that.

We had a leak in our condo. Yes they arrived quickly but here is why the rating is poor.
The carpet was wet they arrived went around and put tape on the wall that showed moisture but yet they did not take the base boards off they left them on did not roll wet carpet back just put dryer down and that's it. Next day same . The leak happened on Sunday and it took them until Tuesday to pull underlay away and Wednesday finally removed baseboards. This was dragged on until Thursday. My neighbor had a different company Silverton they were excellent. Arrived very quickly and also pulled up and back everything. This bill was 3200 from Servpro $$$$. Very expensive and not great. Every day a different group of people. My neighbor had the same team they knew what had been happening with her property and her leak far worse and she was dried out around the same time. I do not reccomend this company.

Communication is #1 on my list--excellent. My condo was flooded from above and everything needed to be replaced. Reliable, and superior craftmanship and...cleaned up every day when done, Special kudos to Maria Vasquez and Juan--the gold standard of house cleaners, respectful, responsible and great smiles and attitude.

Servpro performed an excellent service after our car caught fire while in the garage. Crew members Maurice and Lorenzo did an excellent job cleaning and disinfecting our garage free of smoke damage and smell. Thank you

We recently used Servpro at my boss’s house after another company caused some major water damage to the floors. Maurice and Lorenzo provided excellent service.

Outstanding flood support and remediation in December 2018. We encountered a flood due to a broken water line - which resulted in excess of 1 of water throughout our 1st floor. SERVEPRO of Scottsdale quickly dispatched a team in the evening hours, and arrived within an hour. The Project Manager (Tony) arrived ahead of the larger mitigation team, thoroughly addressed the situation, and did an excellent job in describing the upcoming process for us. While extremely professional and knowledgeable, Tony also did an outstanding job informing us of options to best mitigate the issue and avoid more costly repairs. The team then worked long into the night until the water was extracted and our home was stabilized. Throughout our full drying and mitigation process (6 days), Tony and the SERVEPRO team were incredibly professional - on time - diligent - thoughtful - and compassionate. The SERVEPRO Team directly coordinated with our insurance company to ensure everything they were doing was being covered. Our insurance adjuster was also highly complimentary of the high quality work and smart decisions made during our mitigation, as the guidance by SERVEPRO helped mitigate the flood, and limit additional repairs, renovations, and displacement to a minimum. Throughout the process, I also interacted with the SERVEPRO of Scottsdale owner (Jeff) - who as well was always professional, diligent, and customer-focused. Beginning to end, the entire SERVEPRO of Scottsdale Team were the most professional, highest quality experts, and an absolute pleasure to work with - we highly recommend them.
Homeowner - Scottsdale / Silverleaf

Great service from real professionals!

We had a very sensitive issue to deal with and Servpro was helpful & professional. They did an amazing job. Thank you.

Just great when you have a water damage and you not near the place. Did a good job.

Cannot get a call back have left messages for three days.