Best Soot And Odor Damage in Phoenix AZ

We have had Water Fighters for two projects- one plumbing disaster and one HVAC disaster. Both times they have done high quality work. Caesar, Nicholas, Erick, and Joe on the team that have worked on the projects have all been extremely nice and done such good work you couldn't tell anything had happened to the house which I had just had remodeled. The texturing they did on my walls matched the existing walls perfectly. I was pretty amazed. They get a 5 out of 5 in my book!

On Thursday, June 4th, 2020 we came home to a flooded home due to the toilet water supply hose breaking. I called Arizona Fire and Water to come and do the cleanup. Their reviews seemed rather good. Although we had to relocate to a hotel for the next five days, we felt confident that they would do a good job. We handed over a set of keys for them to use. They told us that they would be using a lock box on our house. On Saturday morning I returned home to pick something up and I had forgotten my keys at the hotel. I called my partner to tell him to call AZ Fire & Water to get the lock box code so that I could get in. To my surprise, they had not locked our home and I was able to enter without my keys. Anyone could have walked right into our home once they were gone. We informed them of their HUGE oversight as well. Upon entering I noticed items missing as well as damaged. They did inform us of damaging our bookcase which was unrepairable, but they did not inform us of other damage.
Once payment came due our insurance company requested verification for overcharged services and materials. AZ Fire & Water would not comply. This information was requested at least three times. Every time they did not respond. One of the fees was for HAZMAT PPE. We were at our home for a few hours before we left for our hotel on that Thursday and did not see one employee of AZ Fire & Water doffing HAZMAT PPE. I work in an industry in which I knows what this is. Jeans and shirts are NOT PPE.
Once they determined that our insurance company would not pay the $1500 overcharges, they came after us for payment. We told them that they had the chance to get paid. They threatened a lien on our home. I expressed that if they tried to do that, we have enough evidence to defend ourselves in court. I had to file a police report for my missing items as well, as they are valuable and very sentimental. They have not to this day replaced our damaged items or compensated us for the items that came up missing.
I would NOT recommend this company.

Water damage of Phoenix came within 30 minutes of our urgent call for help and knew just what to do to resolve our problem. Their staff was efficient, thorough, and competent. We are very happy with the final result and highly recommend them to anyone with a water damage evergency. You can count on them to do the job needed!

These guys were very quick about responding to my call. I was away for a couple of days and my bathroom sink sprung a leak. They were very nice and professional.

I've been a client of this roofing company for a while now. And I've always appreciated the kind and competent work they've done for me.

We booked this mold removal company for the service. These people are true experts when it comes to removing mold. I will be recommending their service to all people.

Very professional family owned business. Would highly recommend to family and friends.

Dan at Concept Restoration was very responsive to my calls and questions.

Very good company super professional and responsive.

Super fast response,efficient equipment and professional communication thru out

During a stressful time after water damage to my home, I was very surprised that every staff member that entered my home was professional, couteous, even respectful of our home and belongings. Lucus, Matt, Julie, Yarida are welcome back in my home any time. I would definitely recommend and won't call anyone else if there's ever a next time.

Did a great job replacing ceiling/wall Sheetrock, texturing post roof leaks. Took care to protect everything from any overspray!
Highly recommend.

My mom went out of town and I went to check on her home. Her toilet had been overflowing for some time and had flooded her bathroom and hallway. I called Swyft restoration and they were there within the hour. They cleaned up the standing water and applied some sort of vacuum suckers to the drywall. Within a couple days all was dry and no wall or floor damage. No drywall repairs needed. I definitely would recommend this company and will use them again if needed.

The sad thing is the people who did the restoration work on my flooded apartment did more damage to my things than the flood itself. To top it off, they refuse to cooperate with my insurance company. It took approximately 10 days after the flood for me to be able to move back in. Upon coming home I noticed scratches on walls, doors and my dresser and bed. The dresser cost $4000 and the bed frame $3000 and we're only purchased a few months prior. The worst thing is that per my neighbors they left my front door open the entire time they were doing work on my unit. This includes at night when no one was there. They didn't lock up! Luckily nothing was stolen. Avoid this business like the plague.

Be careful working with this company if you are a temporary worker. They love to exercise their power over you.

Great company

Todd came out this morning and patched up a hole for me. Very friendly and on time! Great service would recommend and call again. ?

They did a great job, on time, for the price quoted. I would have given all five stars, but they did not leave the site as clean as when they arrived.
But I would highly recommend.

While the employees were decent the damage left behind was worse than from the flooding. If not for the insurance company making payment without my authorization I would have had some recourse. There was a considerable amount of damage to the closet and room doors caused by the machinery that was used for extraction. South Ridge in Mesa, I will a picture of the damage.

I called three weeks ago after a storm and burst pipes. It took me three weeks just to get on the schedule. Called on the day the appointment was supposed to take place and turns out they told me the wrong date and scheduled it for a day I won't be home (due to family emergency) and now they want to reschedule for who knows when.

I'm sure everything is dry now that they have waited so long, and probably really moldy too. If you are looking for prompt, professional, or organized service, this isn't it. I told them I have to contact my insurance company to see if we can do something else because working with this company had been a complete fail.