Best Event Cleanup in Phoenix AZ

5 stars

Beyond pleased with the service provided by Servpro Nina was able to get me help so fast!
Cece
Dale
Crystal
Ricardo
Arrived at my home less then a hour after my flood they helped me get in and out my home safely and took control of the flood. I Felt so stressed before their arrival and when they left I had complete relaxation and knowing that my home was in good hands. Definitely will be calling again if emergency comes up!

These guys need a shoutout. Had a couple projects that needed cleaned up in the house and had Servpro of Thunderbird Valley come out and did a fantastic job. Not only did they do an amazing job, they were very professional and even sent a follow up thank you card for choosing them. Highly recommended if you need any work done in your home, or God forbid have a disaster and need a great crew to come take care of it. Good customer service is hard to come by these days and these guys nailed every aspect. Great job guys!

Avoid this company. The work performed was ok, but dishonest representation. They wanted to get the most out of the insurance company so they ripped the place more than it was necessary. They also, were not forthcoming on the bill and charges to the home owner. DO NOT SIGN any contracts on the IPAD. Get a copy first. The Rep will say anything to get the contract.

Always on time, genuinely nice people and they do care about your damages in your home.

My company owns many apartment complexes throughout AZ. Unfortunately, we have had a lot of losses throughout the years. We have used a lot of different restoration companies in the past, but now all of our business goes straight to Interstate Restoration. Tom Glenn is the most honest and straight forward person I have ever dealt with in the industry. I highly recommend Interstate and Tom for any job, big or small.

These guys were great, polite and prompt.

The need for a water restoration company comes at a time of vulnerability and weakness for a homeowner. ServPro does not realize this and shows absolutely no empathy or decency when working with homeowners like myself. The crew chiefs were very nice, but every time I called the main office, I was met with an I'm not sure or I don't know to the majority of questions asked. I don't recall the gentlemen's name, but he was very rude and acted like he didn't care one bit about my house, the damage, or my satisfaction. They installed 16 air movers/fans and told me it would be 3-5 days. We lived in the house with the constant noise for more than 9 days and they were in no rush to remove them, milking the insurance company day after day. The reconstruction team wanted to rip out my entire, newly remodeled kitchen to remove the flooring underneath, but the company we hired instead (Sunshine Restoration) removed the flooring without touching my kitchen. They also took 3 rugs to be cleaned on November 7, but didn't drop them off at the cleaners until November 30! The receptionist Kathy was always very disinterested and everyone was always unavailable right now. Absolutely atrocious customer service and business operations.

Great company to work with. Thank you!