Best Tile Repair in Phoenix AZ

On Thursday, June 4th, 2020 we came home to a flooded home due to the toilet water supply hose breaking. I called Arizona Fire and Water to come and do the cleanup. Their reviews seemed rather good. Although we had to relocate to a hotel for the next five days, we felt confident that they would do a good job. We handed over a set of keys for them to use. They told us that they would be using a lock box on our house. On Saturday morning I returned home to pick something up and I had forgotten my keys at the hotel. I called my partner to tell him to call AZ Fire & Water to get the lock box code so that I could get in. To my surprise, they had not locked our home and I was able to enter without my keys. Anyone could have walked right into our home once they were gone. We informed them of their HUGE oversight as well. Upon entering I noticed items missing as well as damaged. They did inform us of damaging our bookcase which was unrepairable, but they did not inform us of other damage.
Once payment came due our insurance company requested verification for overcharged services and materials. AZ Fire & Water would not comply. This information was requested at least three times. Every time they did not respond. One of the fees was for HAZMAT PPE. We were at our home for a few hours before we left for our hotel on that Thursday and did not see one employee of AZ Fire & Water doffing HAZMAT PPE. I work in an industry in which I knows what this is. Jeans and shirts are NOT PPE.
Once they determined that our insurance company would not pay the $1500 overcharges, they came after us for payment. We told them that they had the chance to get paid. They threatened a lien on our home. I expressed that if they tried to do that, we have enough evidence to defend ourselves in court. I had to file a police report for my missing items as well, as they are valuable and very sentimental. They have not to this day replaced our damaged items or compensated us for the items that came up missing.
I would NOT recommend this company.

Service was fast and good. Employees kind, neat, clean , respectful and compassionate.

The work was scheduled to be done in a timely manner. The project manager and repair technician were both very professional. The work and the subsequent cleanup were both completed to our satisfaction.

I speak very highly of Restore Master, Dan Marks, for his concern for me and my family. The completed work was done in a very timely manner, and every person who worked on my home showed much respect. Part of my home was burnt due to a fire next door. I can testify to the comfort I felt knowing that the work done to my home was done to code. Deeply appreciative.

If you're in need of a restoration expert team, look no further! These guys are simply the best. They were prompt, and courteous, and worked tirelessly to ensure our satisfaction. They went above and beyond, and we are truly grateful for their excellent service.

Had some asbestos removal.
Really appreciated the company, they were on time and quote was fair.
Brad and Eduardo and his team were great. Highly recommended!!!

Provided excellent service! Restored condo unit to great condition after experiencing water and mold damage. I would highly recommend to anyone.

We had some flooding issues due to the monsoon, and fortunately, this company was a good call. Make sure to let them know exactly what they'll be dealing with.

Our toilet leaked (from the bottom) and the bathroom had to be torn up to contain the mold and bacteria. When they first tore it up, I didn't think there was any way it would look the same.

We had three different guys come out for this project. The work was phenomenal--it looks like nothing ever happened. But all three of the guys were high quality people. They were prompt, cordial, professional, and any other superlative I can think to attach. They took care to do it right.

Zona Restoration was always prompt and courteous. Their friendly staff were helpful in identifying the problems and providing solutions. Shane was always available to answer questions throughout the process. Thanks.

These guys are awesome. They came in, got right down to work, even stayed late one night, and got the floors replaced and drywall/painting done in 4 days. And they were the most professional, polite and hard-working individuals that I have ever seen in action. I will gladly use them again if I ever have a need for construction work. I highly recommend them!!

Mary Hemke

Our dog chewed a 7 inch by 1 inch piece of carpet at the edge where it meets ceramic tile. The repair needed to use a piece of carpet we kept from the original installation and it is a great match and seamless job of repair. Also, repaired a small tear where the carpet meets vinyl flooring. All good repairs and fast and amount was exactly as quoted. I will use them again.

Fast response. Was professional and knowledgable about how to dry my kitchen as quickly as possible after a water leak.

I work for Servpro and wouldn't recommend any other team to help your business!

Looking for residential or commercial work to be done? Look no further! Bethom Contracting is worth it!

The preferred insurance vendor wasn’t a match, so I sought out dozens of contractors, interviewing each one, digging in deeper as I had an entire home water loss and extensive work to be completed.

Jodi was the first voice of Bethom and was excellent. Their project manager/superintendent CJ Castro was on site within hours, professional, detailed, and assured me his estimate would be inclusive of all damages. I requested referrals to review Bethom’s prior work, and Jodi eagerly provided. I called EVERY SINGLE referral, sometimes multiple times to make a determination, asking several questions. All referrals had valuable input and realistically provided areas of opportunity for Bethom. Each referral spoke highly of Bethom and if they had to do it again, stated they would hire Bethom again, and many have used Bethom for additional projects.

My home is 65-70% complete and I’m ecstatic to see the final touches. For now, hands down I’d recommend Bethom for residential and commercial. Their project manager works hard and goes to bat for his clientele. CJ is knowledgeable, responsive, transparent, and involved in the process. He keeps you in the loop as often as you prefer. Any delays were outside Bethom’s control.

Current rating 4.7 star and on their way to a 5 star. Give Bethom a call and make sure to snag CJ as he is the best!

Great job. Would work with again

On time, quick, efficient, professional, friendly.

(Translated by Google) Beware of many roads. A FRAUD.

(Original)
Cuidado con many estradA . UN FRAUDE.

Be careful working with this company if you are a temporary worker. They love to exercise their power over you.