Best Dfw Plumbing in Arlington TX

They have done several jobs for me and have always gone the extra mile. Excellent technicians and excellent customer service. They really care about their customers and their workmanship

After receiving an estimate to exchange my water heaters to tankless, I asked to begin the work. 5 weeks later and 4 broken promises of we'll be there they show up at my door with only a 15 minute noticed. 5 hours later the work is done and they charges is for 10 hours and 3600.00. That's a 56% mark up from the original estimate. There's so much more to this story, intercepting orders to my gas meter, trying to charge twice for the same work, etc. This was a nightmare that isn't over. I am still going to contest this charge, legally if I have to.

JB arrived on time and completed the inspection with the City Permit people quickly. Milestone is a great company and I highly recommend them!

Josh B. He was helpful. It's nice to know they're still honest people in this world.

Hung me out to dry.

Full valve replacement on a shower.

They didn't follow instructions for flushing and debris ruined the new cartridge in a day (I took it out and found copper bits, Teflon tape, and solder in the valve but cleaning it up didn't fix the damage).

Now for hours they won't pick up the phone (during their business hours) and when I got hold of the tech he takes zero responsibility and gives me no guarantee about when I can talk to someone who will.

Meanwhile I have to turn water off to the whole house so the shower doesn't run constantly while I wait or pay an arm and a leg for another plumber to fix what they broke.

EDIT: Talked to them on Monday and the woman I talked to very flippantly says oh we're not open on Saturday, when I mention that their Google listing shows hours Saturday, she (again totally flippantly) says oh, well Google is wrong (I submitted an edit here since they apparently can't be bothered to). During further conversation, her attitude when I described the impact of their failures was unapologetic and unconcerned.

So expect that these guys probably won't, but certainly might make the kinds of mistakes a DIYer would make and if they do, will not have much concern at all about the impact those mistakes have on your life.

EDIT2: Raising to 2 stars because they did get back to me and at refunded the cartridge I had to buy, so I'm giving them some credit. Obviously it was not nearly enough to make up for the hassle they caused me by failing to do a careful job in the first place, but it's at least some representation of willingness to take responsibility.

Quick response, very knowledgeable. Great prices & excellent customer service! Highly recommend!

On time. efficient. and easy to work with. Thanks guys

Had an issue at the house, Damien showed up on time and quickly identified the issue and fixed the problem. Very professional from start to finish, will continue to use them for any issues down the road. Thank you again.

Blake and his partner were absolutely excellent. They came out to complete a repair, and they were friendly, professional, and courteous. Blake had excellent communication, was considerate, and got the job done. Thanks so much!!

Links plumbing is always honest and fair. I wouldn't call anyone else. Thanks guys

Replaced pipes

Don came out and did a quick and quality job. His price was good in and out on less than 2 hrs. Will use down the road.

answered and hung up six on a Sunday morning advertising 24/ 7

They would not guarantee me a time to be out to the house. I’ve been waiting since 11am for them to call me and they not once called the tech or inquired about where I was in the line up. Now the tech is running behind and I’m out of time.

Very poor communication.