Best Sewer Line Replacement in Durham NC

I HIGHLY recommend PSR ! I am so impressed with the workmanship (100%+) and the honest pricing. David and Jim came out the same day I called... as our HWH was a goner, and needed replacement . It is in the attic, pull-down stairs, and in 87 + degree heat. Not only was the unit replaced , Dave improved the way the pipes were originally laid out and other little extras, and left the place clean! He went above and beyond and he charged an amazing price !..for all that hard work and all this at the last minute at the end of the day! AND not only that but he guarantees his labor for ONE YEAR! Who does that? THAT is HONEST Hard work and as you know, is very rare these days. This is our plumber from now on ! DO it! call them...You will be glad you did.

Love this company, I called and they were able to fit us in the next day! The technician Josh was amazing and very knowledgeable!

I have nothing but praises for my experience. I was given a window of 8:00am to 11:00am. Edwin and (I forgot his associate's name) showed on time. They were friendly, professional, warm and patient with me. They worked efficiently and were respectful of my home. This is completely contrary to the service I received from a competitor. He showed late, did not cover his work boots, tried to bully me into additional work and was extremely very unprofessional. The competitor, Happy Home, wanted to charge me $525.00. Pure-Line's cost was $236.00.

Will definitely use this company again. The plumber was friendly, kind, and knowledgeable.

Always helpful and knowledgeable. Honest plumber

Alex provided exceptional customer service, answered all my questions, respected my home, and did his work with the highest level of professionalism. Maintenance visits like this make me glad to be a customer.

Woke up Monday morning and found water all over kitchen counter top and a puddle of water on the floor. I have a second floor so I assumed my upstairs bathroom was leaking. Called lane plumbing supervisor said eta was a hour to hour and half. Hour and 46 minutes go by I call back supervisor says another hour his guys are still at another job. So after waiting four hours two plumbers finally showed up. I showed them where the water was and the wet towels from cleaning up the water. So the plumbers go upstairs run water in both bathrooms and come back downstairs and look in ceiling and dont see anything. They Go outside and check water meter--' oh, your water meter not running--- so you don't have a leak. This is after only after 15 minutes of inspecting. So i ask the guys to explain where the water came from and was told they don't know but I don't have a leak--I wish they could of seen the water. So they go outside said they have to call the supervisor. I'm thinking they are calling to troubleshoot the problem. Little do I know they called to find out how much to charge me. One guy comes back in and tells me ma'am we didn't see anything it's going to be $125. So at this point im irritated. So i express my concerns and asked the guy to explain why the sink cabinet is wet. I was told he feels it's wet but don't know where the water came from maybe from underneath. Then he comments maybe it's coming from your fridge. How the hell is it coming from the fridge when water was all over the counter top and the fridge is on the opposite side of the kitchen. So i express my concerns again and ask why am I paying for a problem that isn't solved. So the guy calls the supervisor. The supervisor states it's a diagnostic fee because we came to figure out the problem. So i state to the supervisor your plumber just admitted to seeing the cabinet under the sink is wet but claim I don't have a leak. This makes no since obviously something is leaking. Long story short after going back and forth the supervisor states well I can give you $20 off but I have to get my guys out of there. This seriously struck a nerve. I just waited for hours for the plumbers to arrive and had to call out of work because the eta was way off. After waiting they only spent 15 mins looking just to tell me you have no leak they don't know where the water came from. So the fee was paid and my problem wasn't solved. Oh I was told if I call and say were the leak is coming from they will come out and fix it. Lol what was the point of me calling?

First off please don't lie on our conversation because the original phone call at 9:50am mr.lane didn't go over any prices nor did I ask . I called said I had a leak think it's coming from upstairs and was told I some would be there within hour to hour and a half. I said ok and hung up after verifying my information. I honestly didn't care about the price figured I would be charged something. My issue is being charged and not getting any answers and no one showing any concern. Also if I would of know the plumber was going to call 30 minutes pior to coming why would I call after waiting hour and 45 minutes to what the eta would be. It was at that time mr.lane said it would be another hour because his guys was tied up at another job because they had to go buy a toilet. Then he informed me I would receive a phone call when they were on there way, not to worry. I said ok thank you and hung up. So no your policies is not explained to every customer maybe that practice should be put into play. Oh and by the way the water was coming from the kitchen sink faucet and spray thingy.

Quick response time with a knowledgable plumber.

I am not one to leave comments but I have not had a great interaction with this company. I recently had my 5th tech visit for a unit that is still in warranty, and the issues are still not resolved . Most of the technicians have been polite but the lack of ability to fix the issues are troubling. Problems have persisted from lack of communication between technicians, issues with scheduling, and not being able to resolve technical issues. There is no urgency to get the issue resolved although we have been without AC for a while. I have had to have friends who work in the industry coach me through questions to ask to get the correct information. If the system was not under warranty with this company I would not still be seeking repairs from them. If you are looking to have your system serviced or looking to have a new install I do not recommend this company.

Bar D provided great service and came out extremely quickly. I explained that I had leaks to water heater lines that I installed and they were very quick and professional getting it fixed. They saved me from myself. I will be calling them for other projects in the near future.

Great and professional service!

Out The Door Plumbing did a most impressive job fixing a leak in the water line in the slab of my home. Before starting work, Hutch communicated very clearly to me that the repair would be complicated and that the extent and cost of the job depended on what they found once they dug up the line. He provided separate (and accurate) estimates for two possible scopes of work. The team was professional and courteous and consulted with me on every step of the repair process. I could not be more pleased with the outcome and give this company my highest recommendation.

We would like to express our gratitude to Plumbing Giant for the excellent service we received. Our plumber was punctual and friendly, taking his time to explain the process of drain clearing thoroughly and answer any questions that we had. He clearly knew his trade well and had all the necessary equipment on hand, including the spare part required to complete the job fast.

Very professional, great communication!

Called for a broke water heater,they gave me a time they were gonna be here and were here on time. Austin fixed it fast and professionally. Would recommend them to anyone with plumbing problems.

You don't need to look any further for a good plumbing company. I've had other plumbers in the past, but now I'll stick with Legacy. Shaun was very thorough, pleasant and professional . He even took the extra time to educate me concerning my plumbing issues and answered all of my questions. I highly recommend this company.

Called for a simple quote on a sink and toilet install person was very rude and short on the phone... look else where for a plumber !!!!