Best New Water Service in Durham NC

Exceptional service and Shane was very upbeat and polite. Thank you!

Very reliable, trustworthy. Will be there when he says he will. Would definitely recommend!

They were super 🙂. Let us make an appointment. They cared more about us than trying to make a buck. Will use from now on
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Absolutely fantastic service! I am very pleased and I highly recommend Plumbserve!

Rob M. with Pure-Line Plumbing was outstanding! I called to schedule a non-emergency appointment and they got me an appointment less than 48 hours away. Rob called en route (right on time!) and was a pleasure to work with. He spent some time investigating, addressed the exact issue and when I shared I was a new homeowner, he encouraged me to learn alongside him so I was more informed about how the different pieces worked and some tips for the future. Pricing was very fair and transparent, Rob was very skilled and personable, and the job was done quickly and well. Will certainly be my first call for any future plumbing needs!

CW came analyzed the issues and repaired. He was friendly and professional at all times. We appreciated his work and concern about our being without hot water.

Tray was able to come the day after I called, arrived on time, and replaced our disposal quickly and affordably. Definitely recommend.

Their drivers are completely irresponsible. Legitimately ran me off the road full well knowing I was right there. They were going 20mph over the speed limit in a neighborhood road to get in front of me (no one was behind me) and decided to run me off the road just to get one car ahead.

Edit based on response: This incident just happened today so it is separate from the incident you are speaking of.

Very pleased. Fair price, immediate service with 4-man crew to get 2 water heaters replaced with one in an attic. Guys were nice, polite, and concerned about keeping our house clean and not damaged.

How do I give negative stars? That's what they deserve, if that.

They were scheduled through Lowe's, came three times to my house and always found a reason not to do the work. They have traded Lowe's reputation for me, don't waste your time with this garbage company. They come to your house, and say they left the tools; if not that, then you don't have the right parts, then when you buy said parts, they out their own on and charge you since yours didn't work.

Absolute joke of a plumber, never shop with them.

We got a furnace installed a couple months ago and they blew us off a couple times. When they finally came and did the job they used whatever they wanted in our garage without asking and then drilled holes in the cement garage floor that they didn’t need to do. They never came by to do the final inspection we had to call them to come back out and fix our garage floor. Fast forward a couple of months and we had water in our newly installed furnace and garage floor. They no showed us again and said they can’t fit us in the next morning either. We have to go out of town with water in our furnace and they said they will try to come Monday but we should call the front office and schedule something (as if that means anything to these people). Hopefully our house doesn’t have any major damage when we return. We need our other furnace replaced before winter…. I will pay double to never give a cent of my money back to these nit wits.

Pedro was great! I had a mysterious water problem in the bath that I had misdiagnosed as a more expensive repair. Pedro listened to me and then did some checking, quietly fixed the problem, told me what he did, and went on his way. A very fine level of service and competence.

Dalton came to check on our water pressure issue that we were not able to self diagnose and address. He showed up on time, actually a little early, and promptly diagnosed and corrected the issue. He was very knowledgeable, respectful, and quick with the work. Would highly recommend for any plumbing needs.

Great and professional service!

Brandon is a great guy and super easy to work with. Our kitchen sink was leaking like crazy underneath. Stuff was flooding. He got out quickly and made me a priority and fixed the problem and installed a new faucet for us. I have found my plumber for the future. Highly recommend him, I like working with trustworthy people.

Unbelievable service and price! I highly recommend this business for any plumbing needs you may have.

Dp&m was the company assigned through my home warranty company. May be an ok company for unclogging toilets, but anything beyond running a snake down the drain, I advise anyone using this company to watch the result of snaking the drain, as they will not bring anything to your attention, and will claim you need something beyond their ability, like a camera. You'll find out they (Elaine) says they assume finding something in you line, because they cant fix the issue, thus voiding the warranty company from fixing or addressing the problem further. I did not feel valued as a customer, and will never use or recommend this company. Elaine was rude, argumentative and unhelpful, just responds with this isn't our first rodeo.

There was no evidence of any blockage from the line that was run, I did not sign any report, and still have a blocked drain. Thanks for nothing, both the technician and Elaine.